Operations Manager Jobs

Salary: £46,747 per annum rising to £49,207 after 12 months in London. £42,719 per annum rising to £45,179 after 12 months outside London.

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

Closing date: Monday 03 June, 08.00.

Shortlisting date: Wednesday 05 June.

Interviews: Wednesday 12 and Thursday 13 June.

From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country.

As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

We are the largest membership body for voluntary organisations in England. The needs of communities are diverse and ever-changing. This means the role charities play, and what they need, constantly evolve.

We interact with tens of thousands of organisations every year. With your skills and experience, you’ll help make the wealth of data we hold in our CRM system become meaningful insight that helps define how we work.

You’ll help make sure we have a robust data management strategy and work with multiple teams to find ways to connect our services with the people who really need them.

This is an exciting time to join the team. We’re founding a new Insight Hub which will change the way we use data. It will offer the whole team new opportunities for growth, innovation and development.

Equity, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector.

We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience.

If you tell us you’re disabled (according to the Equality Act 2010) and your application meets the minimum criteria for each specification listed in the job description, we’ll interview you for the role. We’ll make reasonable adjustments during each recruitment stage to ensure it’s inclusive and works for you.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.

If you have access needs or require reasonable adjustments as part of the recruitment process, please email us.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days annual leave for full time staff and pro-rata for part-time staff. After three years, annual holiday increases to 27 days. After five years it increases to 30 days (pro rata for part time staff)
• office closure between 25 December and 1 January inclusive
• the option to purchase or sell up to five more days each year
• five days volunteering leave (pro rata for part-time staff)
• two and a half extra wellbeing days off during the year
• enhanced pay for sick, maternity and adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home or off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities
• the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme.

We’re located a short walk from London King’s Cross station in a modern, accessible building overlooking Regent’s Canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

Operations Administrator

We have an exciting opportunity for an Operations Administrator to join an exciting charity whose mission is to see the lives of offenders and their communities visibly transformed through support, empowerment, and opportunity.

Position: Operations Administrator

Location: Newcastle

Hours: Full-time, 37.5 per week

Contract: Permanent (subject to 3-month probation period)

Salary: £22,744 - £23,749 (pro-rata)

Closing date: Tuesday 4th June 2024

About the role

As Operations Administrator, you will be an office superstar performing a range of support tasks to equip and enable the team to fulfil its mission of seeing the lives of offenders and their communities visibly transformed.

Key responsibilities will include:

• Being the first point of contact for all staff, clients and visitors, meeting and greeting visitors to the office at all levels of seniority.
• Screening enquiries and requests via phone, email and post, handling them when appropriate.
• Taking telephone referrals and responding to referral agencies’ queries, typically regarding client eligibility, course dates and current client attendance
• Building and managing relationships with service contract providers including phone, internet and printers
• Maintaining office systems, including filing, data management, shredding of sensitive information and managing stock.
• Maintaining the Newcastle office environment to a high standard, ensuring they are equipped and resourced, and ensuring the smooth-running of life in the office through the management of room bookings, parking rotas and diaries.
• Providing administrative support to the Operations team.
• Providing virtual support to staff based in Edinburgh and Teesside.
• Supporting our Outreach teams to thrive by removing barriers, helping solve any operational problems and ensuring they’re equipped and resourced to do their job effectively.
• Support the planning and participate in raising funds for the organisation, for example an annual fundraising event.

About You

We are looking for an experienced Operations Administrator who is a problem solver and has a can-do attitude.

To succeed in the role of Operations Administrator, your key skills will include:

• Excellent organisational skills
• Excellent IT skills and ability to troubleshoot basic IT issues
• Previous experience in an administrative role
• Experience in use of Microsoft Word, Excel and PowerPoint
• A good eye for detail
• The ability to work and contribute as part of a team
• Excellent interpersonal skills
• Excellent telephone manner
• The ability to manage self, including balancing conflicting priorities

We very much welcome previous experience as Operations Administrator, Operations Admin, Operations Coordinator, Operations Admin, Administration Coordinator, Admin, Administrator, Administration, HR Administrator, HR Admin, Human Resources Administrator, HR Coordinator, HR Support Administrator, HR and Finance Administrator, Finance and HR Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Rainforest Foundation UK (RFUK) strives for a fairer and more sustainable world by working with frontline Indigenous Peoples and other communities in the fight against tropical deforestation, biodiversity loss and climate change.

We are seeking an Operations Officer with a diverse skill set to effectively manage RFUK’s premises, IT infrastructure, HR coordination, and overall administrative functions. This role plays a pivotal role in supporting senior management and all staff in advancing our critical mission.

We encourage candidates of varying experience levels to apply, particularly those with a proactive mindset, a "can-do" attitude, and a knack for problem-solving. This role offers an opportunity for growth and development, making it ideal for someone who is eager to learn and contribute to our organisation's success.

Person specifications

We seek a dynamic individual who is adaptable and proactive, with a strong problem-solving ability. Exceptional organisational and time management skills are essential, enabling autonomy and proficient handling of multiple deadlines. Effective communication and interpersonal skills are crucial for cultivating excellent relationships within our international  team and external stakeholders.

We encourage all interested candidates to apply, even if they believe they may not fully meet all the requirements. Applicants are encouraged to elaborate on their suitability for the role in their cover letter.

Job Title:  Finance Manager

Reporting to:  Director of Operations

Direct reports:  Finance Assistants x 2

Contract type: Fixed term (11 months) 28 or 35 hours a week.

Pay: £40,000 (or FTE if doing 28 hours a week)

Key responsibilities – Note the following list is not exhaustive and percentages are indicative only.

Oversight of accounting and cash management

Most of the detailed work in this section is undertaken by the direct reports with the oversight and management being provided by this Finance Manager role

· Appropriate recording, processing, coding, posting of all financial transactions – including but not limited to bank receipts and payments, accounts payable, accounts receivable, conference fee income, invoicing, journal entries.

· Regular timely bank reconciliations.

· Invoicing and credit control

· Chart of accounts structure and department codes

· Gift Aid claims

· VAT returns

· Foreign Speaker returns to HMRC

· Regular reconciliation of balance sheet accounts

· Manage the cash needed by the business, investing excess cash to maximise returns

· Manage fixed assets and related accounting

· Oversight, monitoring and management of key financials within our online event booking system including reconciliation of income recorded on the database to that actually received, with a target of reconciliation within 2 weeks of each month end.

HR Administration and Payroll

· Payroll - administration of and preparation of the payroll (Brightpay), including submissions in respect of HMRC and pensions.

· Management of staff holiday and sickness records

· Support of HR queries

Preparation of budgets and forecasts

· Management and preparation of the annual budget – including for example income (conference fees, product sales, advertising, onsite cafes), running costs (event production costs, team activity costs, honoraria) centralised costs (staff, overheads), departmental budgets (networking, marketing), capital and restricted funds etc.

· Update of forecasts as required with a target of quarterly reporting to Section Head budget managers and Director of Operations.

Reporting

· Management accounts/management information/data for regular quarterly report data as required including reporting on conference and product performance.

· Prepare year end accounts ready for review by Head of Finance.

· Reporting as required to review spending with department heads.

Management of the finance team

· Quarterly Reviews

· Day-to-day support

Oversight of financial management at conferences

· Systems with appropriate controls for the money arrangements at the gates, cafes sales and customer services (for eg Day tickets, programmes, coffee etc)

· Conference collections – counting, processing (Credit cards & Gift Aid), recording & banking

· Preparation of honoraria payments systems.

· Liaison with team leaders about their budgets

· Manage day to day requirements in the office on site

· Conference petty cash

· Oversee day to day requirements in the office on site

· Daily takings (cash & credit cards)  – counting, reconciling, recording and banking

Other

• Work well with all members of the wider staff team
• Attend and sometimes lead at staff prayers and other staff meetings.
• Responding to queries from Trustees, Operational Director and budget managers as required.

Applicants for a job with New Wine will need to demonstrate that they have the necessary skills, experience and attributes relevant to this advertised vacancy.  All applicants should be committed to New Wine’s mission and values.

Attributes

• Planning & organising
• Problem solving & decision making
• Proactive
• Quality– high standards and controls
• Team player
• Task focus
• Motivated to deliver results
• Ability to positively influence and persuade others

Skills

• CCAB qualified accountant (or experience)
• Experience of the Charitable sector
• Experience of using Sage or similar accounting software
• Good at managing relationships inside and outside of the team
• Good verbal communication skills
• Able to manage own time, prioritise work and meet deadlines
• Planning and decision-making skills
• Able to use own initiative
• Experience in the commercial sector.
•  Significant and up to date VAT knowledge and experience.

Knowledge

• An understanding and commitment to the vision and values of New Wine
• Computer literacy – excellent working knowledge of Microsoft Excel & Word, Microsoft Outlook and Internet Explorer
• Working knowledge of Legal Requirements (Charity Commission, Companies House, Accounting, HR)

 Role Particulars - 

Working Pattern: Full time working hours, including weekly in-person team meetings in London: monthly all-staff meetings on Tuesdays twice a month, and weekly on Tuesdays twice a month.  The nature of this role means that some travel and working away from home will be required, as agreed in advance.  Specifically, the Finance Manager must be available for the annual leadership conference and some or all of the New Wine annual summer festival (on-site or remote support).  

Places of work: This role is eligible for hybrid and flexible working, with a minimum of 1 day in the London office a week. 

Supervision: The post holder will receive regular supervision from their line manager.  

Role review: There is a three-month probationary period for this role.  The post holder will then receive a quarterly rolling review of performance, the role, job description, terms and package.    

This post is subject to an occupational requirement that the holder be a practising Christian under Part 1 of Schedule 9 of the Equality Act 2010.   

This job description is intended to summarise the primary responsibilities and qualifications for this position. The job description is intended to include only some duties an individual in this position might be asked to perform or all qualifications that may be required now or in the future.  New Wine reserves the right to revise the duties outlined in this job description at its discretion.   
 
 

Why join our team? 

One team: We care about you and invest in our team with training opportunities, quarterly reviews, and flexible working. We are keen for you to flourish here at New Wine, so if you see something you’d like to learn or a skill you’d like to develop, let your manager know! 

Workspace: We have moved our office to Work.Life, with our main base being the Liverpool Street branch.  Within the building, there are fantastic spaces for meeting, networking and coworking, as well as free coffee and events, breakfasts, and well-being activities for us as members.

Healthcare: We are pleased to have recently launched Vitality Healthcare for team members who work more than 15 hours a week.

Events: Joining New Wine has exciting opportunities as we head to our two main events, the New Wine Leadership Conference and the New Wine Summer Festival.  Depending on your job role, there may be other opportunities to head to site, but you will be invited, and arrangements would be made in advance.  Specifically, at our two main events, we will make sure to look after you so you can do your job to the best of your ability.  We also make sure TOIL is accrued so that you can rest to the best of your ability too! 

Prayer Days: Your physical, mental, and spiritual health are incredibly important to us.  While onsite at our events and throughout the year, we make sure to honour Prayer Days. 

Pension: After completing three months and passing your probation, you will be automatically enrolled in the New Wine pension scheme. As part of the scheme, we will contribute 10% of your salary. This scheme does not require any contributions from you. However, if you would like to make additional contributions, you can arrange this.

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager.

The Advice Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.

This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Managing a small advice team, ensuring the quality of the advice provided.
• Providing support and supervision to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
• Ensuring good teamwork and lines of communication between staff, volunteers and partner agencies.
• Creating a positive working environment in which equality and diversity are promoted and staff can do their best.

Quality and service delivery

• Leading the welfare advice services, including contributing to possible future expansion.
• Maintaining a small personal caseload (approximately one day’s work per week).
• Working with the Operations Manager to ensure that BIAS maintains the Advice Quality Standard (AQS) and is successful in AQS renewal.
• Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
• Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

Operational support

• Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.

For more information about the role and who we are looking for, please see the attached job pack.

Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).

WHAT DOES BIAS DO?

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for possible further expansion in 2024 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

Hours 37.5 hours per week
Location Yorkshire (Leeds, Kirklees, and York)
Salary £41,355 - £45,283

Emerging Futures (EF) works across the country to support people affected by homelessness, addiction, and mental health challenges. Our greatest resource is our people, so we also offer generous annual leave, pension, employee assistance programme and other benefits.

About the role

As the Area Service Manager, you will be accountable for ensuring our contracts with partners and/or commissioners deliver to the highest standards, in a way that creates maximum impact.

Across Yorkshire, you will lead on the delivery of our coaching and behaviour change programmes alongside managing our expanding housing portfolio and housing support services. You will take responsibility for growing the business across Yorkshire with existing partners, other organisations and via Local Authority contracts.

As a member of the national Joint Leadership Team (JLT), you will help to shape and develop our services and products, ensuring that the EF’s growth remains rooted in our organisational values of respect, accountability, and integrity.

Our current contracts cover Leeds, Kirklees, and York, and you will be required to work across varying sites. You will directly manage a team of Service Managers and Team Leaders and be responsible for a growing staff team of over 25 individuals.

About you

You are an experienced operational leader who has a proven track record in managing front-line substance misuse, recovery and/or housing services.

As a values-led manager, you have a passion for developing services and staff to be the best they can be.

Organisation, planning, and communication skills come naturally to you, as you will managing competing priorities across a large geographical area.

You are flexible and can work autonomously, managing your own diary based on service needs.

What do our staff say about working for us?

“My professional development is being addressed all the time. I have had so much training while I have been here.”

“We try to create an environment where it’s ok not to be ok. I feel very blessed to be part of this organisation.”

Interested?

To apply, please send us your CV and a covering letter. Within your covering letter, please address the following questions:

1. 65% of Emerging Futures employees have a lived experience of addiction, homelessness and/or the criminal justice system. Tell us how you would adapt your management style to accommodate our staff and what issues might arise?
2. Managing services across different geographical areas is fast paced and can be challenging. Based on your experiences, how do you manage competing priorities to ensure you meet key performance indicators?
3. Tell us about a time when your values and principles have impacted your management decision making?

A full job description is available to download.

If you would like to have an informal discussion about the role, email us and a member of our team will be in touch.

Closing date Monday 27th May 2024.

Interview date Thursday 6th June 2024.

Interviews will be held in our hub in Huddersfield, Kirklees.

Financial Administrator reporting to the Finance & Operations Manager.  The role of Finance Administrator is a crucial one in our small Finance team, where the successful candidate will be responsible for maintaining financial records. This position requires strong organisational skills, an attention to detail, enthusiasm for figures and good financial practice. The Financial Administrator must be able to work independently as well as alongside the Finance & Operations Manager and Supporter Care Team.

To provide administrative support to the Fundraising Team, and to ensure smooth day to day running of the Fundraising Office.  The role will build, manage and nurture relationships with supporters and the post holder will deliver by recording accurate information about donors and assisting with donor queries

This post will suit a highly organised and compassionate individual with excellent communication skills.

£24,000-£27,000 FTE

27 days annual leave FTE

Pension

About the role

(For further details regarding the role and specific qualifications required, please consult the Job Description.)

Rainforest Foundation UK (RFUK) strives for a fairer and more sustainable world by working with frontline Indigenous Peoples and other communities in the fight against tropical deforestation, biodiversity loss and climate change.

We are looking for a Head of Operations & Compliance to join our growing team, offering a unique opportunity to contribute to a unique values-led, solutions-orientated organisation.

Reporting directly to the Executive Director and serving as a vital member of the Senior Management Team (SMT), you'll oversee regulatory compliance, optimise internal and operational systems, manage risks, execute operational plans, and embody our organisational values. This multifaceted role encompasses leadership, strategy, and staff management, as well as an awareness of the needs of a small but growing charity.

Person specifications

We seek a dynamic individual with a minimum of five years of senior operations/compliance experience, demonstrating strategic thinking, strong governance and regulatory knowledge, and operational leadership and management skills.

Candidates should possess excellent communication and collaboration skills, exhibit multitasking and strong organisational abilities, demonstrate adaptability and proactive problem-solving skills, and pay meticulous attention to detail.

We encourage all interested candidates to apply, even if they believe they may not fully meet all the requirements. Applicants are encouraged to elaborate on their suitability for the role in their cover letter.

Could you be our next Snow Camp London Programme Manager? 

Since 2003, we have been harnessing the power of skiing & snowboarding to break down barriers, broaden horizons and address the biggest social issues facing underserved young people today.

Our accredited programmes are unique and attractive to young people who are less likely to engage with mainstream provision. Taking them from beginner to qualified snowsports instructors in just one year with volunteering and apprenticeship progression routes available at the end. Alongside learning to ski or snowboard, young people also have access to wellbeing support with the emphasis on improving young people’s mental health and wellbeing.

This is a really exciting opportunity to play a key role in Snow Camp’s development in London, with programmes running from The Snow Centre, Hemel Hempsted. So, if you love working with young people and have solid experience delivering youth programmes, combined with a passion for snowsports – and if you are looking for a challenging and rewarding role working with a committed team of staff at Snow Camp and some amazing young people – this job could be the job for you!

Experience of working successfully with underserved young people in a range of settings will be essential to the post. Furthermore, experience within a snowsports field and passion for supporting young people generally will be a huge advantage!

Project management, logistical skills, relationship management, communication and presentation skills will all make up the job. Along with youth work experience to deliver life-skills or group workshops to motivate young people to work towards meaningful goals – these will all make up the job.

This is a key post requiring at least 2 years’ experience involving the above skills, together with proven project management and budgeting experience.

Job Description: Please download full JD & Personal spec below in the application resource section.

To Apply: Please send your CV and a covering letter telling us why you want to work for Snow Camp and how you meet the requirements of the job above.

Closing Date: Midday on Tuesday 11th June 2024

Interviews: Thursday 20th June 2024 at the Snow Camp London Office, Holloway Neighbourhood Group, 84 Mayton Street, London N7 6QT.

Salary: £30,000 per annum plus 10% bonus (£3000) paid in July each year = £33,000 total. 

(In the first year the bonus is paid pro rata based on number of months worked up until July).

Background

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in eleven areas/regions of the UK and will support 3250 children in 2024-25.

Our unique Online Reading Volunteer programme pairs struggling five to seven-year old (KS1) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

From a school perspective, online reading volunteers provide direct, meaningful literacy support for up to 10 pupils per class. The programme is particularly suitable for communities where it might be challenging to find parents and other volunteers who can commit to physically visiting schools to boost reading.

Job Summary

Chapter One is seeking a Birmingham/West Midlands Programme Manager from September 2024 who is an excellent communicator and is able both to motivate and support schools and teachers to implement our online reading volunteers programme, and also to ensure that the programme’s impact and benefit to disadvantaged communities is maximised throughout the academic year.

The post is ideal for someone looking for part-time, flexible, term-time only work from a home base and who is able to travel frequently around the Birmingham and West Midlands area. The postholder will be joining a team of established Programme Managers (also part-time) who work in different parts of the UK and will need to have some flexibility to work additional hours during busy autumn months, and conversely to work fewer hours during quieter periods of the year.

Key Responsibilities:

• Effectively explain Chapter One’s online reading volunteer programme and its benefits to school leaders and teachers

• Install, setup and maintain Chapter One equipment in participating classrooms

• Fully understand the operation of the Chapter One platform and database and communicate this to others

• Organise and conduct initial teacher training and follow-up

• Ensure a smooth initial launch of Chapter One’s programme in every classroom

• Liaise with colleagues performing technical and volunteer support roles

• Through regular visits to/contact with schools, provide on-going embedded professional learning and support to teachers throughout the year as needed

• Proactively monitor classroom adherence/fidelity to the Chapter One model, including systematic review of data reports and volunteer feedback, taking proactive action to resolve problems that arise

• Analyse and manipulate data (largely in Google sheets) to produce reports and identify trends

• Create monthly data summaries for all participating classrooms

• Lead annual review meetings for senior leadership at participating schools

• Support programme monitoring, evaluation and research as required

• Coordinate in person and virtual school ‘visits’ of volunteer teams to classrooms where necessary

• Liaison with corporate partners as required

• Weekly communication and status updates with Senior Programme Manager(s) and wider team

• As a new school year approaches, secure commitments from returning schools and find and target new schools to join Chapter One’s programme

Role Requirements:

Essential

• Highly motivated individual with excellent interpersonal and organisational skills
• Proven track record of working at a senior level in education, project management or a related field
• Proven strength in both written and verbal communication
• Highly IT literate, with excellent computer skills, able to troubleshoot software issues and adept with Google suite
• Ability to manipulate and analyse to draw useful conclusions to improve programme delivery
• Proven ability to work independently
• Self-starter and quick learner
• Ability to adapt and embrace a changing environment
• University degree
• Ability to drive and access to a car for work purposes

Desirable

• Two years of teaching/education experience with primary age children

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

About First Give

First Give is a national charity that inspires young people to make a difference to the causes they care about. We do this through working in partnership with secondary schools, providing a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc.) in support of them.

At the end of each programme, a celebratory School Final is held at each school, where teams representing each class deliver presentations about their projects. The class considered to have engaged the best with the programme secures a First Give grant of £1,000 for their chosen charity. By the end of the programme, however, the whole year group will have given back meaningfully to their local community. We currently work in partnership with about 200 schools every year across England and Wales.

Our vision is for motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:

• Altruistic
• Inspiring
• Empowering
• Collaborative
• Professional

Programme Manager role

Programme Managers are responsible for coordinating the delivery of the First Give programme in up to 60 schools. We are seeking a motivated and enthusiastic candidate to join our team of Programme Managers.

Programme Managers support our schools to deliver the programme, engaging approximately 35,000 young people in social action for local causes. The schools this Programme Manager will work with are based in Wales and the West of England, plus some schools in London and the South East.

• Contract: Full time, fixed term maternity cover, approximately 11 month contract. 37.5 hours per week (9am-5.30pm but with occasional early starts and late finishes dependent on events and school visits).
• Salary: £32,000 – 34,000
• Location: Remote working from your Wales-based home, with regular travel to schools in Wales and the West of England. Travel to First Give’s London office in West Hampstead and other locations in England and Wales for team meetings will be required, approximately once per month.
• Reporting to: Head of Programmes
• Contract start: 19th August 2024

Key responsibilities

All Programme Managers have the following as ‘core’ responsibilities, to ensure the successful delivery and management of the First Give programme in schools:

• Manage relationships with teachers and school leaders to deliver the First Give programme
• Manage programmes using Salesforce
• Attend school Finals and other in school events
• Deliver First Give events (Assemblies, Workshops and Finals) where required
• Renew schools onto the programme year-on-year
• Support recruitment and management of school facilitators as appropriate
• Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
  • an introductory Programme Call with the Lead teacher;
  • delivering a briefing to class teachers;
  • responding to queries via phone and email;
  • booking in First Give facilitated sessions
• Collect data for monitoring (student surveys; case studies; teacher surveys)
• Recruit a minimum of one judge per School Final from the wider community
• Actively raise the profile of First Give across Wales and the West of England, creating opportunities to attend networks, promote programmatic offers and develop new school partnerships or funding opportunities
• Some activity to recruit new schools to the programme, including seeking referrals from existing partners and delivering onboarding meetings

In addition to core responsibilities, Programme Managers have ‘Additional Responsibilities’ which make up part of their role and objectives. These Additional Responsibilities are flexibly assigned across the staff team based on the needs of the organisation and caseloads. Examples of Additional Responsibility areas include monitoring & evaluation; facilitator recruitment and training; communications; resource design; Youth Advisory Group oversight.

This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.

Safer recruitment

Safer recruitment and safeguarding is of paramount importance to us as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.

Person Specification

Essential

• Passionate about young people and their potential to drive social change 
• Experience developing strong relationships across a range of stakeholders
• Experience managing and supporting a large case load of “client” relationships
• Experience of working with young people in a secondary school setting
• Superb organisation and prioritisation skills
• Ability to project manage
• Confident, experienced and engaging public speaker, presenter and facilitator
• Excellent communication skills (both written and verbal)
• Excellent attention to detail and high standards
• Proactive, independent worker able to work well alone and as part of a team
• Flexible and adaptable to the needs of a scaling organisation
• Full, clean driving licence

Desirable

• Experience of working in a small, decentralised organisation
• Experience of developing learning resources to achieve specified outcomes and/or programme design
• Experience coordinating freelance staff
• Experience planning and delivering training
• Experience of supporting a youth voice group, ensuring their voices are amplified
• Familiar with Salesforce

Why work for First Give?

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:

• 25 days of annual leave plus bank holidays, excluding bank holidays
• Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.
• As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
• Access to Health Assured (health and wellbeing) Employee Assistance Programme.
• Multiple team socials throughout the year.
• 5% employer matched pension contributions.

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Application process

Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application).

• Application closes: Friday 31st May, midnight
• Interviews: Wednesday 12th June, in person, in Cardiff
• Start date: 19th August 2024

Key Details

Salary: £57,600 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance and flexible/hybrid working.

Hours: 35 per week over 5 days. 

Contract type: This is a full time, permanent role. 

Location: Hybrid working with options for flexibility to work from home - the postholder will be expected to work from our central London office regularly, 2-3 days per week. 

About the Role

Reporting to the Legal Director with day-to-day responsibility for scoping, developing and running Good Law Project’s legal cases and projects and for working with the team to build successful campaigns.

What we’re looking for

• Qualification as a solicitor or barrister in England and Wales (practising or not practising). 
• Civil litigation experience with the ability to manage multiple projects at once.
• Interest in social change and how the law can be used to deliver it.
• Commitment to Good Law Project’s vision of what a better world looks like.
• Understanding of strategic litigation and/or using the law as a campaign tool.
• Experience of leading and managing junior members of staff. 

What We Do

• Good Law Project is a not-for-profit campaign organisation which uses the law to hold power to account, protect the environment and ensure no one is left behind.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• In August 2022 we established an independent SRA-regulated law firm in London, Good Law Practice, to support and develop our work. 

• See our website for more information. 

Further Information / How to Apply

To view the full job description, personal specification, interview stages, Good Law Project values, our structure chart and to apply for this role - click on "Apply via Website".

Contact

If you have any questions about this role, please click "Apply via Website" to view our contact details.

Zero Carbon Guildford (ZCG) needs an enthusiastic, organised and capable person to help run our Charity operations and ensure we are performing against our strategic objectives.

We are a Surrey-based charity offering practical solutions which help residents and businesses cut waste and emissions, remove confusion and misinformation on how to make a difference, and provide local solutions to a global crisis.

Overview and Purpose of the role:

The ZCG Operations Coordinator will focus on two main areas:

1. Monitoring ZCG’s performance against strategy and create longevity for the charity

2. Ensuring the smooth and compliant running of our operations 

Your role will involve translating the Charity’s strategy into implementable actions and Key Performance Indicators (KPIs) that will help us monitor our performance against our overarching strategy outcomes and benefits. Alongside this role we are advertising for a Project Development Coordinator, and you will work with them to convert the metrics and outcomes from individual projects into a measure of wider Charity impact and success.

A key part of the role will be monitoring the targets outlined in our successful funding bids, and ensuring that all reporting requirements are met. You will be responsible for creating and presenting regular reports on both strategic and funding targets to Operations and Trustee teams.

You will ensure the efficient day to day operation of the charity and our town centre premises, ZERO, ranging from management of stock levels through to implementing and monitoring safe working practices both within the ZERO premises and at external events. You will oversee volunteer supervision within the space; a shared task amongst all ZCG employees.

The role will include oversight of the ZCG events schedule, both via booking and management of events, as well as performance against event targets, whilst implementing the ZCG engagement strategy to ensure that messaging of events is tailored appropriately to the audience. Managing our diverse events schedule requires you to be a spokesperson for the charity, liaising with volunteers, local organisations and the general public so interpersonal skills and a collaborative attitude is a must.

We are advertising this role alongside a Project Development Coordinator role, and envisage each of these being ~4 days a week, which will include some evening and weekend hours. However, we are eager to recruit the best possible combination of people to the team, and will consider different working arrangements (either fewer or more hours), and individuals with experiences across the two roles.

This role is funded by the National Lottery Communities Fund.

Tasks:

• Monitoring ZCG’s performance against strategy and ensuring charity longevity. This includes: 

  • Creating, measuring and reporting KPIs for charity activity and impact, in reference to charity strategy and the requirements of grant funding we have received. 

  • Regular reporting on progress to Operations and Trustees, including contributions to annual reporting 

  • Ensuring organisational longevity through ongoing efforts to secure both short term premises should the need arise, as well as a more permanent home for our activity.

• Events oversight and management to ensure ZCG delivers successful, impactful events, including:

  • Supporting volunteer event leads to make their events a success. 

  • Supporting planning, promotion, set up (online event set up as well as physical space arrangements), risk assessments, and registration tracking against grant funded event targets. 

  • Working with the Operations Team to facilitate organisation of additional events needed to fill gaps in ZCG offering and meet our KPIs.

• Building management and compliance, including: 

  • Health and safety, risk and compliance

  • Ensuring that staff and volunteers follow safe working procedures

  • Arrange repeats of assessments at relevant frequencies. 

  • Management of building maintenance and refurbishment

  • Managing cafe / shop stock levels, compliance and food hygiene requirements, volunteer training, cash handling and banking 

  • Manage storage, waste collection, and cleaning schedule

• Work with the other employees and volunteers as part of the Operations Team at ZCG to support smooth, and effective operation of the charity, and delivery of our charitable aims - this includes: 

  • Keeping up to date with correspondence on our online workspace, Slack, joining fortnightly Operations meetings (usually on a Tuesday evening) and contributing to Operations activities and decisions.

  • Engaging members of the public who contact the charity online, by phone and through email

  • Actively champion our equality and diversity policy to foster an inclusive environment ensuring that all projects are enjoyable and a welcoming places to volunteer.

  • Undertake training as required.

Person Specification:

As Operations Coordinator, you will need a wide-ranging skill set and must be extremely well-organised and practical. Effective communication skills are vital as you will be working closely with volunteers and staff members, and will need to positively motivate them whilst ensuring collaboration and compromise keep the charity functioning well.

You will also need to:

• Have a commitment to climate and environmental issues, and understand the importance of communicating in a way that resonates with different audiences. A deep scientific and social knowledge is not a prerequisite for the role, but a willingness and ability to learn more and develop this understanding is vital. 

• Be competent at putting strategy into practice, tracking KPIs and problem solving to find ways to adapt to changing situations 

• Have experience in creating and implementing effective processes and communicating them via written guidance and training. 

• Work well within a team setting and have excellent communication skills. Appreciate diverse views and be able to discuss and agree ways forward, with a strong focus on collaboration and the willingness to compromise. 

• Have basic IT skills, for example including basic office (Word, Excel, PowerPoint), and experience with / ability to learn Slack, Google Mail, Google Drive / G-suite and Canva (note that we can help you learn these specific applications as long as you are generally IT-literate). 

Practicalities:

• This role reports to the Operations Lead  of Zero Carbon Guildford

• We envisage this role to be 4 days a week, including 1 evening meeting a fortnight, and may include some weekend working. However, we are keen to see the best candidates available, and so if you have differing requirements of hours, please don't hesitate to get in touch. 

• Based in the ZERO building in the centre of Guildford with some local travel for which expenses can be claimed.

• Annual salary of up to £30,000 full time equivalent depending on experience (at 4 days a week, this would come to £24,000 per annum)

• This is a permanent post, depending on the charity circumstances and funding.

• 25 days holiday + bank holidays (pro rata for part time) and statutory pension provision

Job Description

Title: Operations Support Administrator

Reports to: Associate Director of Business & Operations

Based: Remotely - however must be willing and able to travel as and when required to meetings and events.

Job Purpose: To provide confidential operational administrative support to Senior Management and all areas of the Charity.

Key Responsibilities:

· Manage and oversee organisations database to ensure clean and clear data is being recorded and stored accordingly, draw down monthly reports for Senior Management using BI Reporting and disseminate to data inputters any errors for correction.

· Collate websites update requests and liaise with Communications Team to instigate the changes.

· Proofreading and final point of sign off before Senior Managers.

· Administrative assistance and attendance at annual events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives.

· Diary Management for the senior management team

· Minute taking and writing for Senior Management.

· Management of travel arrangements. Scheduling and tracking domestic and international travel itineraries within several time zones for senior management.

· Management of deadlines for Senior Managers/Coordinators and prompting the team where necessary.

· Supervise the General Administration team to ensure completion of their tasks to a high standard before signing off on their work.

· Assist in answering calls as and when required, taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.

Person specification:

- Educated to GCSE level

- Excellent verbal and written communication skills

- Competent in Microsoft Word and Excel

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Ability to work on own initiative

- Good attention to detail and accuracy

- Can work flexibly, and as part of a team

- Methodical and thorough approach to work

- Friendly and polite