Operations Manager Jobs

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.

This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.

We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.

About You

We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Terms & Conditions

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.

Salary: £35,000 – 40,000, dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications. 

We are a Disabled Confident employee.

Location: Dorking and Leatherhead (remote working considered for the right candidate)

This is an exciting opportunity to join our senior management team as an Operations Manager. This role offers 3 days employment per week. The Operations Manager is an internally focused role that ensures the advertised service is delivered. You will be part of the senior management team ensuring the smooth and efficient running of a high quality advice service, including overall management of the advice session supervisors and volunteer team.

Why join us?

There’s never been a more important time to work for Citizens Advice. As day to day living costs continue to remain high, many are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. We give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem. For everyone, for 85 years.

We are seeking someone who is passionate about giving an effective service to everyone and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

You will also be passionate about helping others to reach their full potential, contributing to their development, and seeing them thrive. You will have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills.

You may currently be working as an experienced supervisor or manager within our service and looking to step up to a more senior management role or transfer to a different local office to add breadth to your experience. Either way, we are keen to hear from you!

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

You will be responsible for the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone to the public as well as ensuring that the advice given is of good quality.

More about Citizens Advice Mole Valley (CAMV)

We are an independent local charity operating at the heart of our community for 85 years. We have offices in Leatherhead and Dorking. We support those living and working in Mole Valley on a range of issues such as housing, employment, financial matters and benefits. Our free, independent and impartial advice changes lives, supporting our clients through challenging times.

We value diversity, promote equality and challenge discrimination. We welcome applications from people of all backgrounds. If this role sounds like you and you would like to know more, or to have an informal chat, please contact us via the email found on our website vacancy page. We can send you the detailed job pack. Take a look at our website to find out more about us!

It is anticipated that interviews for this role will take place in the 2 weeks following the closing date for applications.

Closing Date: Friday 24 May 2024 at midday

Empower Change: Lead operations at a purpose driven, people focused Charity as our new Operations Manager

About Hearts Together

Hearts Together is a Plymouth based charity providing support and accommodation for patients, carers and relatives and also healthcare professionals and trainees working in the local healthcare centres.

Hearts Together has big plans for the future and the role of Operations Manager is key to its success. Our day-to-day operations are extremely busy and we have a number of new projects which are due to come online which is very exciting. Ensuring that we provide a safe and welcoming environment for our guests and our team is hugely important and continuous improvement is at our heart. We are not just looking at what we do today but how we will do things in the future and how we can successfully scale our operation to meet our long-term ambitions.

Hearts Together is an organisation which encourages its team members to actively contribute their thoughts and ideas and to work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You will be able to work to your strengths and to share your successes and learning with the wider team who will in turn look to share their experiences and learning with you.

At the heart of all we do are our guests, first and foremost we exist to support them and in your new role you will have the opportunity to get to know our guests first-hand and to make a positive difference to their lives.

The role of Operations Manager sits within the Management Team.

The Role

The role of Operations Manager is critical to the long-term sustainability of the charity and plays a pivotal part in ensuring that we remain both relevant and necessary.

This role involves:

• Oversight and responsibility for the day-to-day delivery of guest services
• Line management and HR responsibility for the operational team
• Oversight and responsibility for health and safety organisation-wide
• Implementation and delivery of new guest services
• Review and development of existing guest services
• IT/technical responsibility – system admin/super-user
• Reporting and responsibility for specific budgets
• Guest/beneficiary satisfaction – ensuring consistently high standard of service and satisfaction is achieved across all areas
• Impact and outcome tracking/reporting
• Training/mentoring/performance management
• Support with grant application preparation and reporting
• Deputising for the CEO in operational matters
• Facilities/estates management
• Stakeholder engagement/relationship management
• Events organisation/support
• Representing Hearts Together externally at networking events, including occasional evening work.
• Travel as required to meet with supporters, beneficiaries and key stakeholders.

Person Specification:

Essential Requirements:

• Strong HR background in terms of leading others and managing HR matters/employee relations
• Demonstrable experience of working to targets and delivering quality outputs collaboratively with others
• Confident and sophisticated communicator
• Strong customer/supporter focus, with excellent interpersonal skills
• The ability to manage conflicting priorities in a fast-paced customer focused environment
• Financial and business acumen – ability to draft budgets, report on variances and interpret financial data
• Strong report writing skills
• Knowledge and experience of facilities management and health and safety, including food hygiene, risk assessments and policy writing
• Confident and proficient in the use of IT systems as a user admin/super-user level
• Highly motivated, with a strong work ethic
• A team player, happy working within a ‘flat’ hierarchy

Desirable Requirements:

• An undergraduate degree or professional qualification in a relevant field
• Experience within the Charity sector
• Experience of hotel/hospitality management
• Experience within the health/social care sector

Employee Benefits:

• Enhanced annual leave
• Employee discounts
• Health insurance
• Mental wellbeing support
• Holiday purchase scheme
• Free tea and coffee
• Training opportunities

Charisma Charity Recruitment are partnering with The Government of South Georgia & The South Sandwich Islands to recruit an Operations Manager on a 3-year contract starting in August 2024, to assist with the smooth running of this globally significant territory.  Based on the Falkland Islands you will be at the forefront of delivering Government operations as part of a mixed discipline on-site team.

This is a truly unique and exciting opportunity.  We are looking for a resilient, self-motivated individual who is comfortable working as part of a dynamic and fast-moving team, devoted to world-leading excellence in environmental management.  You must be flexible and capable of responding to changing priorities, and able to deliver as part of a team even when working under pressure.

The successful Operations Manager, will demonstrate

• Experience in a leadership role covering both operations and risk management in a diverse and fast-paced organisation 
• A demonstrable, comprehensive understanding of tourism, fisheries, and maritime operations, preferably gained in remote and/or extreme environments
• Demonstrable experience of applying critical decision-making in a variety of situations, and of standing firm in the face of challenge
• Experience of remote team management
• Willingness to travel to South Georgia and Internationally for extended periods
• Good verbal and written communication skills, and competent in the use of MS Office
• Full manual driving licence

A full job description and more information can be downloaded from the Charisma Charity Recruitment website. For more information please contact Adam Stacey, Managing Director at Charisma Charity Recruitment.

Applications should be submitted here, through the Charisma website and include your CV (no more than two pages) and a single page cover letter.  Successful applicants at this stage will be invited to fill out a short screening application form and undertake a video interview with Charisma, we therefore encourage applications well ahead of the closing date.

Closing date: 2 June 2024

Interviews with Charisma: No later than 5 June 2024 (online)

Interviews with GSGSSI: w/c 10 June 2024 (online)

To start Mid-July: 

About Be Free Campaign:

Be Free Campaign is a dynamic mental health charity dedicated to preventing and intervening early in young people's mental health issues. We deliver impactful mental health programmes to schools, community centres, and organisations, reaching and supporting as many young individuals as possible. We are run by young people, for young people.

Position Overview:

Be Free Campaign seeks a dedicated and experienced Operations Manager to play a crucial role in managing and expanding our outreach programmes specifically focused on young people's mental health. You will be responsible for overseeing the day-to-day running of these programmes, including delivery, volunteer recruitment, administrative tasks, contributing to fundraising efforts, and providing leadership and management.

We are looking for a versatile individual who:

• Thrives in a fast-paced, dynamic environment with diverse responsibilities.

• Possesses excellent communication, interpersonal, and organisational skills.

• Demonstrates a strong understanding of young people's mental health needs and challenges.

• Is a creative thinker with a passion for mental health advocacy and social impact.

• Can work independently and collaboratively as part of a team.

• Is committed to the mission and values of Be Free Campaign.

Key Responsibilities:

Leadership and Management:

• Provide operational leadership, manage performance, maintain service quality, monitor operations, and develop staff.

• Represent the Be Free Campaign at a senior level with external partners.

• Support and assist in the delivery of the strategic direction for the organisation.

• Help ensure the sustainability and viability of current and future operations.

• Work as part of the Senior Leadership Team to develop, grow, and sustain the Be Free Campaign.

Programme Management:

• Support the development and implementation of our young people's mental health programmes.

• Assist with research and evaluation of existing programmes, identifying opportunities for expansion and improvement.

• Contribute to the development of new and innovative initiatives specifically targeting young people's mental health needs.

• Ensure high-quality and impactful delivery of the Be Free Campaign's young people's mental health programme.

• Achieve set targets for programme delivery.

Volunteer Management:

• Develop and implement volunteer recruitment strategies focused on attracting individuals passionate about young people's mental health.

• Facilitate volunteer training and onboarding specific to our young people's programmes.

• Coordinate volunteer activities and ensure their effective integration into our programmes.

Communications and Marketing:

• Develop engaging content for various channels (social media, website, newsletters) specifically targeting young people and raising awareness about mental health.

• Assist with the creation of marketing materials and campaigns focused on young people's mental health.

• Support public awareness initiatives related to young people's mental health.

Fundraising:

• Assist with the development and implementation of fundraising strategies to secure financial resources for the young people's mental health programmes.

• Identify and cultivate relationships with potential donors and grant-making bodies.

• Prepare grant proposals and reports.

• Assist with fundraising events and initiatives.

Impact Reporting:

• Compile and analyse data to create detailed impact reports for each young people's mental health programme delivered.

• Ensure accurate documentation and collection of evaluations and feedback from young participants.

Administrative Tasks:

• Undertake administrative duties necessary for the smooth operation of the young people's mental health programmes.

• Maintain accurate records, including programme schedules, volunteer details, and partnership information.

Qualifications and Skills:

• Bachelor's degree in a relevant field (e.g., psychology, social work, youth work) or equivalent work experience.

• Previous experience in programme management, preferably in a youth mental health or charity setting.

• Strong organisational and administrative skills.

• Excellent communication and interpersonal abilities.

• Demonstrated experience in volunteer management.

• Ability to work independently and collaboratively as part of a team.

• Passion for young people's mental health and a commitment to making a positive impact.

Finance and operations manager – Job Description 

We are seeking a thoughtful, compassionate, and experienced finance and operations manager.  This is a new role in an expanding team that will contribute to the senior leadership of the organisation and be responsible for overseeing day-to-day operations of the charity, with a focus on financial management.  
Our new Finance and Operations Manager will work closely with the CEO to set and manage the organisation’s strategic plan, drive strategic initiatives, manage resources, and foster a positive and reflective workplace culture. 

Key Responsibilities 

1. Leadership and Team Management  

• Embody the values of The Magpie Project and support the CEO to maintain the core vision and principles of the organisation in all its activities. 

• Support the CEO in overseeing the day-to-day activities of the charity, including deputising for her when appropriate. 

• Cultivate strong relationships with stakeholders (donors, community partners, other non-profit organisations), and identify opportunities for collaboration and partnership to enhance the organisation’s impact and reach. 

• Represent The Magpie Project externally where appropriate. 

• Foster a positive and reflective workplace culture that values diversity, inclusion, and continuous improvement. 

• Implement best practices and internal systems to ensure efficiency and effectiveness. 

• Line-manage three staff members – Kitchen Manager, Donations Manager, and Fundraising Manager – in accordance with existing support and supervision structure. 

1. Financial Management 

• Oversee day-to-day financial operations, including all incoming and outgoing payments and invoices, and maintain accurate records in line with financial best practise. 

• Develop and manage the annual budget and produce management accounts to provide regular reports to the CEO and board of trustees throughout the year. 

• Prepare accurate and timely financial reports for donors. 

• Coordinate annual financial audits and ensure timely submission of annual accounts to the Charity Commission. 

• Maintain financial policies and procedures to ensure internal controls are compliant with relevant accounting standards, regulations, and reporting requirements. 

• Monitor and manage cash flow to ensure sufficient funds are available for day-to-day operations and strategic initiatives, identifying and mitigating potential risks. 

• Liaise with off-site payroll provider and make monthly payroll payments. 

• Oversee management of petty cash, including ensuring there is sufficient petty cash to cover travel money and emergency grants expenses at sessions.

• Develop and oversee processes for the distribution of emergency hardship grants, in line with donor expectations and best practice in record keeping. 

1. Operational Management 

• Support the CEO in the strategic direction and operational management of the charity, including planning, service design, programme management, HR, and workforce development. 

• Develop and maintain relevant internal policies. 

• Lead on risk management within the organisation, identifying potential risks and developing strategies to mitigate them.

• Maintain relationships with external suppliers including DBS service providers, insurers, telephone and internet, banking, and software technicians. 

Person Specification 

• Experience in a senior finance role in a charity, including budgeting, forecasting, and day-to-day financial management. 

• Specific knowledge of charity regulation and financial compliance with the charity commission and other regulators. 

• High level of interpersonal and emotional intelligence to enable a trauma informed, reflective and calm working environment. 

• Experience overseeing or supporting internal operations, including line-management, preferably within a charity. 

• Experience of strategic planning, with the ability to think critically and creatively. 

• Willingness to engage in co-production and co-design to include those with lived experience in all levels of planning, service design and governance, a bonus. 

• Ability to build positive relationships with external stakeholders at every level. 

• Commitment to The Magpie Project’s mission and values, with a passion for working in non-profit organisations to create positive social impact. 

Skills 

Proficient in Microsoft Office Suite including TEAMS, Outlook, Xcel, Word, Sharepoint. 
Knowledge of Salesforce or other CRM programme. 

The Operations Manager is responsible for Dose of Nature’s day-to-day operational management, providing a welcoming and efficient front face and ensuring organisational effectiveness to support the delivery of Dose of Nature’s strategic objectives. This is an exciting opportunity for an enthusiastic team player to join our warm and friendly charity team on a full-time basis for a period of one year, with the possibility of a part-time position thereafter. Dose of Nature is in an exciting phase as we continue to receive greater funding to expand our reach. The nature of the job responsibilities may require occasional flexible hours, including some evening and weekend hours up to 6 times per year, or adjusted beginning and ending times, for example to support with monthly evening training sessions. 

Dose of Nature is a mental health charity whose objective is to improve the mental health and wellbeing of individuals through increased engagement with the natural world. Our work is rooted in a wealth of scientific evidence that demonstrates the physiological and psychological benefits of spending time in nature. We deliver ‘nature prescriptions’ to people referred by their GP with a wide range of mental health issues, including depression, anxiety, trauma, and addiction. Our Dose of Nature Prescription Programme is overseen by psychologists and is a genuine alternative to both medication and more traditional psychological interventions. Through a combination of education, first-hand experience, and practical and motivational support, we aim to encourage a greater connection with nature, and inspire lifestyle changes that will have a significant and lasting impact on mental wellbeing. Dose of Nature is a fun, supportive and lively organisation that encourages creativity and independence, as well as a strong sense of working together as a team. 

The role is 37.5 hours per week and will involve working at Pensford Field, Kew, Monday to Wednesday from 9am-5:30pm and from home Thursday and Friday 9-5:30pm. 

The details listed below set out the main responsibilities and duties of the post, but are neither exhaustive nor exclusive and the postholder may be required to undertake such other duties and responsibilities as may reasonably be expected of an employee of this grade. 

Key responsibilities and duties 

• To oversee the smooth running of the studio and field, ensuring Dose of Nature’s operational systems, processes and policies are fit-for-purpose, compliant with current legal requirements and are maintained effectively and efficiently. 

• To be the initial point of contact for all enquiries, responding quickly and efficiently to requests for information and other enquiries from a wide range of stakeholders, including clients, volunteer guides and trustees, health professionals, supporters, media, and academic institutions. 

• To be the main point of contact for volunteer guides; leading all aspects of the recruitment and induction process with the support from our Senior Administrator; and providing guidance and support to existing guides – including management of the on-going training programme. 

• To manage the programme of regular group sessions – ensuring volunteer group leaders and participants have the support they need so the sessions run smoothly; ensuring volunteer group leaders and participants have the support they need so the sessions run smoothly; ensuring dedicated support is in place for each group and proactively managing the seasonal timetable. 

• To assist the team in monitoring performance, including preparing internal and external performance reports on a monthly, quarterly and annual basis. 

• To manage and oversee the booking system for all client appointments and to support psychologists as appropriate. 

• To manage communication and marketing materials, including maintenance of website, developing and updating printed materials including promotional leaflets, training booklets, and weekly timetable communication emails and bi-annual newsletters. Work with Senior Administrator to distribute regular communications and materials and to maintain a dynamic collection of digital copy including photos, videos and media footage. 

• To lead community relationship building for Dose of Nature, to include attending promotional and networking events from time to time. 

• To assist the Chief Executive in the implementation and continued development of the Growth Strategy, including providing regular updates to trustees. 

• To manage the internship and work experience programmes – overseeing recruitment, giving clear guidance on standards and day-to-day management support. 

• To ensure statutory compliance with Health and Safety legislation – conducting risk assessments, monitoring performance and reviewing procedures. 

• To plan and coordinate regular Dose of Nature community social events, including two half day events and monthly evening events and AGM. 

• To monitor monthly spend and budgets including payment of expenses and incoming donations. 

Person specification 

Education: Educated to degree level or equivalent 

Preferred experience (please see * below): 

• Experience of setting-up and managing operational systems and processes 

• Experiencing of collating, recording and presenting performance data 

• Experience of working with vulnerable people 

• Fluent English speaker (required) 

• Driving licence (essential). 

Skills: 

• Strong organisational and project management skills – efficient, well-organised, able to prioritise and find practical solutions to issues. 

• Well-developed skills in the ability to communicate effectively, orally and in writing – able to present complex information in a concise and accessible manner; write letters and emails; write promotional material; collate reports; proof read. 

• Demonstrated ability to provide excellent customer service and always be helpful. 

• Confident and polite telephone manner, capable of handling client and supplier interactions professionally. 

• Organised and methodical approach to planning and delivery, able to work under own initiative and manage competing priorities 

• Good level of IT literacy and competency in Microsoft Office (Excel, Outlook and Word), CRMs, and mobile devices; experience of setting up new systems and processes; competent in data analysis; keen eye for detail. 

• High level relationship building and influencing skills – engaging and confident communication style. 

• Integrity and experience of dealing appropriately with confidential and sensitive information. 

Behaviour: 

• Enthusiastic and committed to Dose of Nature’s vision and values – passionate about making a difference to the lives of people who are vulnerable and with mental health issues, through spending time in nature. 

• Warm, open and sensitive – able to create rapport, build relationships and inspire confidence. 

• Adaptable, flexible and practical – willing to roll sleeves up and do what’s needed to get the job done. 

• Committed self-starter – with a can-do attitude towards all tasks, embracing challenges with enthusiasm and determination and able to work on own initiative with minimal supervision. 

• Open to learn, receive feedback – committed to own professional development. 

• Team player – able to work collaboratively; able to inspire and motivate others. 

* If you do not fit all the criteria but have relevant skills and experience that could make you a good fit for the role, then we would love to hear from you. You do not need to have done this exact role before. 

Benefits: 

• Kind and caring colleagues who work collaboratively as a team. 

• Flexibility to work from home for at least 40% of your time. 

• Generous holiday entitlement. 

• Pension scheme. 

To apply to join our team, please submit your CV and a cover letter outlining your experience and suitability for the role. 

We are looking for an experienced Operations Manager to cover parental leave. 

The successful candidate will have accountability for several key areas of operational delivery of BITC’s programmes across England, Scotland and Wales. This role will ensure the high quality and consistency of performance through these aspects of operational delivery and development, working closely with businesses, internal stakeholders and external partners. This role is responsible for leading and managing a high-performing team, delivering programmes and contractual obligations across their patch. The post holder will lead on driving programme/contractual performance (both KPI’s and financial) motivating and inspiring the team.  They will also have responsibility for ensuring continued funding from key partners and securing new income; monitoring and reporting on this important activity as it contributes to BITC's vision within a set geographical area or programme/project areas.

The successful candidate will have knowledge and experience of:

· Managing the delivery of contract and programmes to meet contractual obligations

· Working with business, schools and/or community organisations to create beneficial relationships

· Providing leadership, motivation and development for a dispersed team to achieve excellent results for businesses and beneficiaries

· Securing funding for impact programmes

This is a fixed term contract for approximately 10 months to cover parental leave. 

The location is flexible - candidates can be based at home or at their nearest BITC office.

The salary level for this role reflects the contractual location and the programme funding.  The salary range is £33,120 to 41,000 per annum (regional) and £36,225 to £44,000 London office based. 

The role is full-time - 35 hours per week.

Closing date: 26 May 2024 at midnight

Interview date: w/c 3 June 2024 

Job overview

British Somali Community Centre is a refugee women-led charity with a 30-year history of delivering much needed services in education, family support, advocacy, and health programmes to the community.

We are seeking a dynamic, proactive, part-time Development and Operations Manager to oversee, grow and develop our organisation to continue to serve our community as we deal with an increase in demand for our services post pandemic and with the rise in the Cost-of-Living crisis.

Duties:

- Lead on organisational development, business, and strategy planning.

- Oversee strategic monitoring and reporting, internal audits, costing and business growth opportunities.

- Ensure policies and processes are in place, relevant and regularly reviewed and updated.

- Support the development and operations of projects and processes within the charity.

- Develop and deliver a research plan to identify the most promising prospective donors for BSCC’s programme priorities.

- Work collaboratively with senior management to develop and submit high value funding bids to meet fundraising targets.

- Secure long-term financing for programs by writing and applying for funding from a diverse range of funding streams.

- Develop the organisation to the vision of the board of trustees.

- Prepare updates, papers, and reports for trustee meetings, funding partners, and wherever else applicable.

Requirements -

- Bachelor's degree

- Experience in non-profit fundraising and writing successful business plans and strategies.

- Experience of leading on prospect management, taking the initiative, identifying, and reaching out to new trusts and foundations supporters.

- Experience in developing and managing high-quality relationships with trusts and foundations and/or high-net-worth individuals.

- Excellent organisational skills and attention to detail.

- Ability to prioritize multiple tasks and meet deadlines.

- Strong writing, editing, and proofreading skills.

- Demonstrated ability to think strategically and to achieve results in a fast-paced, team-oriented environment.

- Excellent interpersonal skills.

- Proficiency with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.

This is an exciting opportunity for to join our small, friendly team. If you are a motivated individual with a passion for community-focused organisations, we would love to hear from you. Apply now!

Job Types: Part-time, Fixed term contract

Contract length: 12 months

Pay: From £35,000.00 per year

Benefits:

· 25 days holiday (pro-rata for part-time role), plus bank holidays and the Christmas week.

· Excellent staff development and training opportunities.

· Job satisfaction from making a real difference on a small team for a charity integral to the local community.

Schedule:

· Flexitime

Work Location: In person

Note: This is an exciting new role, and we expect it will evolve over time. This job description is not intended to establish a total definition of the job, but an outline of the duties. The details above are neither exclusive nor exhaustive and the post holder may be required to carry out additional tasks from time to time, to enable the organisation to carry out its work efficiently.

Join our unique and award-winning charity and use your skills to help us build our future. An exciting opportunity for anyone with passion, drive and enthusiasm looking for a leadership role in the third sector.

Include tackles the issue of communication difficulty as a community, in a fun and innovative way.

We provide creative speech and language therapy-based activities which build confidence and skills in people with communication difficulties due to learning disabilities, autism or dementia and provide training for communication partners.

About the role

Include was founded in 2018, in response to an identified lack of opportunity and support for people with communication needs and has grown steadily ever since. This post has been created in response to that growth and achievement.

The Operations and Business Development Lead will play an important role in overseeing effective organisational service delivery and working closely with the CEO to develop the role of the charity within Surrey and beyond. The role requires overseeing delivery of key projects, managing a small team of staff and volunteers, developing long-term business plans and curating relationships with new partners and funders to ensure Include has the resilience to deliver against its mission into the future.

As OBD Lead, you will be a key member of the Senior Leadership Team working with the CEO, Finance & Data Lead, Communications & Partnerships Lead & Clinical Lead to develop and deliver Include’s core services and processes, with an eye for sustainability, impact and long-term growth.

This is a hybrid role. You will be asked to assist at events or performances, in addition to regularly attending sessions and meetings.

Key Responsibilities:

Operations Management

• Develop, support, and improve service delivery of key activities
• Review and improve impact measurement processes
• Review and improve policies and procedures
• Review and improve governance frameworks
• Manage a team of staff and chair meetings
• Support with HR functions and structural
• Prepare and create reports for the benefit of CEO and board of trustees

Business Development and Fundraising

• Develop new relationships to improve the profile and reach of the charity
• Support the fundraising team with grant applications, community fundraising, donor management or corporate support as required
• Identify new revenue streams and opportunities
• Oversee, develop and support the funding strategy to ensure financial resilience
• Develop and update the organisation’s business plan
• Work with the senior leadership team to set achievable KPIs
• (Potential to develop fundraising qualification through apprenticeship)

 Event Management

•  Manage and coordinate Include events
• Evaluate event delivery and ROI

Volunteer Coordination

• Oversee and support volunteer recruitment including supported volunteers

Please see attached Job Description and Person Spec for more detailed information. 

About you

We are seeking an organised individual with demonstrable experience in providing professional HR support, and a desire to grow and develop in a varied and interesting generalist role.

You will have a background in HR, and ideally, additional experience supporting in wider business support, such as office administration, IT or operations.

You will need to have good interpersonal skills, and be confident in your IT skills, and have experience using Microsoft Office and a database or People Management software.

About the role

Reporting to the Head of People, the HR Officer will primarily:

• Act as first point of contact on general HR & operational queries for the staff team and administer relevant files and email inboxes
• Champion staff well-being, delivering our staff well-being events and socials, and supporting in the deliver of new well-being ventures
• Support in the recruitment of diverse and effective staff
• Support in the onboarding, training and development of our staff team
• Ensure that the operations contractors, including, cleaning, IT, security and facilities are fulfilling agreed service levels
• Look to where the People team may further develop and improve its processes and support for the staff team and Society, either to improve their own capabilities or those of other staff

Working pattern
35hrs, Mon-Fri | We are currently running a trial of the 4-day work week; staff can opt to work 32hrs over 4 days each week at no loss of salary.
Location
Hybrid | We ask that staff spend at least 60% of their time at our London office.
 

To find out more about the role, please download the job description and job pack, or visit our website.

The Robin Cancer Trust is looking for a Head of Operations to help make our vision of reaching every young person in the UK with our life-saving cancer campaigns a reality. We are the UK’s germ cell cancer community, and our mission is to save lives.

We do this by:

• Educating young people with our life-saving cancer awareness talks.
• Engaging young people with our award-winning cancer campaigns.
• Empowering young people affected germ cell cancer, all across the UK.

Our values:

• Respect: Not only for the important work we undertake, but also the people who support our mission. We believe in open, honest, and empathetic communication between ourselves and to our community.
• ​Creativity: We are a small team with a big vision – in order to drive the change we want to see in the world, we must innovate, disrupt and experiment.
• Trust: We are accountable to each other & our beneficiaries. We are responsible for upholding these values and the quality of work we undertake – and will do so with integrity at all times.

If our mission, vision, and values inspire you and resonate with you, please apply to join our team – we want to hear from you!

Overview:

• Salary: £36,000
• Hours: 35 hours per week, flexible working (evenings and weekends as required)
• Location: Fully remote
• Contract type: Permanent

Staff benefits:

• Annual Leave - 33 days (25 days holiday + 8 public/bank holidays)
• Mental Health days (whenever you need them, obvs)
• Flexible working (around you, not us)
• Remote working (we all are)
• Work Laptop (+ whatever else you need to do your job)
• Work Phone (we like a Google Pixel)
• Health & Wellbeing initiatives (Health Cash Plan + Free Counselling)
• Employee Perks (Discounts & Exclusive Deals)

Our culture is the most important thing to us – we want someone to join our team with passion, creativity, versatility, and strategy. We are looking for someone to make this role their own, to help guide our charity through the next phase of our growth, and for someone who will learn and grow with us.

Key responsibilities:

To be responsible for the effective delivery of services in the communities we serve.

• Manage all aspects of operational performance of the services in line with KPI expectations.
• Accountable for the leadership, line management responsibility and operational direction of the service delivery teams.
• Take financial responsibility for the service delivery budgets through annual budget setting, monthly reviewing, and quarterly reforecasting. 
• Continually develop and review operational KPIs to ensure they drive performance and align with our strategic ambitions. ­­­
• Ensure the customer experience is measured, monitored and delivered with the expected values and behaviors across all teams.

To effectively lead, collaborate and influence to contribute to the success of Robin Cancer Trust and its people.

• Engage the teams with the vision, purpose, and strategic objectives of Robin Cancer Trust.
• Contribute to the development of strategy, business planning and prioritisation activities.
• Be an active member of the Senior Leadership Team and deputise for the CEO as needed.
• Attend and contribute to monthly board meetings.

Person specifications:

• Driven by the desire to help the germ cell cancer community.
• Professional, diplomatic, and able to make objective decisions in complex situations.
• Ability to analyse and translate performance data into operational actions.
• Ability to interpret strategic plans and models to understand their operational impact.
• Highly collaborative and confident to influence across different roles at all levels of the organisation.
• Highly motivated, resilient under pressure and able to flex and prioritise workloads.

Essential qualifications, skills, and experience:

• Strong and effective people leader.
• Experience of leading change initiatives that demonstrate operational impacts.
• Proven track record of successfully managing and flexing budgets with financial accountability.
• Experience of leading successful service delivery functions.
• Excellent communication and interpersonal skills that can be adapted for public and professional audiences.

Desirable qualifications, skills, and experience:

• Experience of working as part of a senior leadership or strategy team.
• Experience in the charity sector.

Please note:  the duties outlined in this job description are not intended to be exhaustive and may be subject to periodic review and amendment to meet the needs of The Robin Cancer Trust.

Closing Date: Friday 31st May 2024

We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.

The Robin Cancer Trust is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

At The Robin Cancer Trust we know we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives, and experiences, to collectively make a difference.

If there is anything we can do to assist you in your application or preparations to be interviewed for this job vacancy, please let us know so we can ensure you have a positive and comfortable experience.

Description

Job Title: Senior Regional Finance & Operations Manager - based in Central Africa – International Applications strongly encouraged!
Reporting to: Great Lakes and Central Africa Regional Representative and Head of Finance - Africa
Preferable: 6 years experience in the Humanitarian field
Hours: 37.5 Hours per week
Principal Location: Bukavu with regular travel to other parts of the Country and Region

Background:

Street Child believes every child deserves to go to school and learn. Our projects focus on education, child protection, and livelihood support to address the social, economic, and structural issues underpinning today’s education crisis. We partner with local organizations and communities to deliver our locally rooted programs. We use evidence to drive learning and the refinement and scale-up of programs to create maximum impact for most children at the lowest cost. We pride ourselves on being willing to go to the world’s most challenging places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Since 2008 we have helped over 250,000 children go to school and learn and supported over 25,000 families to set up businesses to afford the cost of educating their children.

Part 1: Role Purpose:

This role aims to offer financial and operations management support to Great Lakes and Central Africa Region programs, focusing majorly on Street Child Programmes in DRC. The role reports to both Great Lakes and Central Africa Regional Representative and Head of Finance in Africa.

The role holds a senior position within the Street Central Africa Region team and will oversee Street Child – financial and operational setup to support operationalizing all program/project implementation in full compliance with donors’ and SC operational standards. The role will also provide financial support to programs across Great Lakes and Central Africa and partner organizations to support the development and implementation of robust financial management and reporting systems and assess and strengthen the control environment, financial management, grant management, and reporting. It will be building the finance and grants management capacity of Street Child staff and partners. A vital part of this is facilitating communication between Programmes and Finance staff.

Part 2: Key Responsibilities:

Finance Management:

• Supervise the country's standard financial systems establishment and maintenance in line with STREET-CHILD Financial Policy and Procedures, donor and local legislation requirements to provide appropriate levels of security and controls over the organization's resources and operations across the country to ensure success, consistency, and compliance.
• Develop and update quarterly the country's Master Budget to ensure that all funding gaps are covered.
• Provide strong leadership to the Finance and Admin team in all offices, whether with direct line management or technical, ensuring competent and motivated staff are hired and retained.
• Provide financial advice to the budget holders and local partners, ensure adequate support is provided to the program, and ensure the alignment of resource allocations with organizational priorities at the budgeting and implementation stages.
• Ensure that monthly accounting closure is timely, accurate, and compliant with STREET-CHILD financial policies and procedures for all Street-Child field offices and perform the bank reconciliation as appropriate.
• Using the Street-Child accounting system, produce the Budget Vs.—actuals for internal use by the country team and budget holders on a monthly basis.
• Oversee all financial and logistical requests made by the technical team and ensure they are in line with the Street-Child guidelines (Advance request, travel request, leave request, Toil request).
• Lead on applying Street-Child anti-fraud and anti-corruption policy and ensure all DRC staff understand and adhere to it, including Zero tolerance.
• Ensure regular financial and operational checks are performed for each local partner involved in Street-Child project implementation.
• Elaborate, review, and update Finance Standard Operating Procedures for STREET-CHILD DRC and across the Central and Great Lakes region as required and relevant.
• Conduct spot checks on transactions be responsible for maintaining transparency and accountability within finance and administration.
• Build financial management capacity for local partners in the region.

Grant Management and Budget proposal:

• Collaborating with other managers during proposal development, lead on the costing in proposal writing.
• Produce grant financial reports for donors in their formats.
• With the Senior Programme Manager, co-lead monthly grants review meetings involving all active partners.
• Manage the budget review, cost extension, realignment, and alert on any potential risk.
• Ensure appropriate measures are taken to address audit findings and recommendations associated with all grants.
• Conduct grant management training for local partners and provide orientation on finance matters and tools to non-finance staff.

Operations Oversight:

• Lead all aspects of HR, administration, procurement and logistics in the region
• Adequately manage internal and external HR and admin risks, highlight & resolve relevant issues with national institutions with support from the country leadership team (Taxes, labour inspection).
• Maintain daily responsibility for local staff issues, i.e., contracts, payroll, job descriptions, salary scales, leave, and benefit in support of the HR and Admin Assistant.
• Facilitate frequent staff meetings, and update the staff on the new Street-Child guidelines, regulations, etc.
• Lead the outsourcing of some services such as staff medical insurance, legal issues and the adherence to national labour laws, taxation systems and rules, social security, and insurance rules, etc.
• Lead in running procurement, ensuring value for money and overseeing all contracts which are placed with suppliers
• Ensure that all necessary agreements, permits, and licenses for Street-Child operations in DRC are in place, and keep updated on national rules and regulations pertaining to Street-Child activities.
• Lead staff adherence to all processes and ensure strict and contextualized application across the DRC program.
• Ensure proper asset management by initiating tools and control systems, including tagging.

Part 3: Person Specification

Attributes Essential Desirable

Education / Qualifications:

• Educated to degree level or higher.
• Recognised Accountancy Qualification.
• Degree in International Business Administration, finance or related field; or attendance at specific relevant training courses.

Experience and Knowledge:

• 6 years post qualification experience.
• Experience of implementing internal controls and finance procedures.
• Experience of managing multi donor grants and good knowledge of donor compliance rules and requirements – in particular working with ECHO, BHA, EU, SIDA, NMFA, FCDO, USAID, UNICEF, ECW, WFP, etc.
• Knowledge of development issues and concepts.

Skills and Abilities:

• Extensive knowledge of finance & logistics policy within non-governmental organizations.
• Knowledge of computer applications and accounting software’s.
• Excellent relationship building skills, with an ability to skilfully navigate both national and international stakeholders.
• Knowledge of French, Swahili or other relevant local languages.

Other:

• Strong interpersonal, management and team work skills.
• Ability to influence change in teams not directly managed.
• A self-starter, capable of working independently and flexibly to a high level.
• Fluent English –written and spoken.
• Good communication and staff training / capacity building skills.

How to apply:

• To apply for this fantastic opportunity, please follow the link below.
• Female applications are strongly encouraged.

Role description

As Commercial Sales & Events Manager you’ll take the lead in maximising venue hire and events income to support the organisation’s charitable aims. You’ll possess the skills and experience to organise and deliver weddings, corporate events and venue hires and work with our outsourced caterers and other contractors to ensure a first-class customer experience. You’ll also be working with our outsourced film contractors to secure bookings for filming and photo shoots across the Estate. Excellent communication and relationship-building skills are a key part of the role, as you’ll be liaising with clients, contractors, suppliers and staff, as is the ability to develop new business and leads. In addition, you’ll need excellent project management skills and the ability to develop and manage budgets. You’ll be a health and safety champion and ensure a safe and welcoming environment for everyone. There is real variety to this role and an opportunity to work across all areas of the estate.

Benefits:

• Salary £32k - £36k / annum
• Full time, 37.5 hrs/week, working 5 days out of 7, some evenings and weekends
• 25 days holiday + bank holidays
• Private healthcare
• Pension scheme with 7% employer contribution
• Cycle to work scheme
• Season ticket loan
• Subsidised gym membership
• 20% Retail discount

To apply for the role of Commercial Sales & Events Manager please send your CV and a cover letter outlining how you meet the requirements of the role via the Visit Gunnersbury website (mark your email as: ‘Commercial Sales & Events Manager’ and include your full name in the email header)

 Closing date: 23.59 on Wednesday 29th May 2024

Interviews: Wednesday 5th/Thursday 6th/Friday 7th June 2024