Operations Performance Analytics Manager Jobs

The Operations Volunteering Experience Coordinator helps people with sight loss live the life they choose by ensuring volunteers in Operations-based roles are set up for success by preparing and training them for their role. Once in their role, they will support a positive volunteering experience by working to retain, further utilize and develop our volunteers in their role and wider into the Guide Dog family and community. Without our volunteers, none of our services would be possible. 

We currently have 2 roles available one would work across the two teams in Sheffield & Notthingham; and the other to work across the two teams in Atherton & Liverpool. A typical fortnight would include days working from the office, days in the community, and some home working. The role holder will manage the time and location of their working days.

For this role, you’ll work 35 hours per week, 9am to 5pm, Monday through Friday. Please be aware that this role may include some travel covering your region and work outside of your usual 9-5 working hours.

We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Experienced with CRM database use, including navigation, inputting, report building, and analytics.

• Experience of managing and supporting volunteers.

• Experience of implementing new working practices within a team.

• Demonstrable and up-to-date knowledge of good practice in equality, diversity, and inclusion. 

• Demonstrable and up-to-date knowledge of GDPR and use of Customer Relationship Management systems. 

• Relevant and up to date knowledge of safeguarding principles.

• Proven ability to plan and implement projects and programmes of work. 

• Demonstrable ability to problem solve and advise with complaints.

• Computer literate with an intermediate knowledge of Microsoft Office packages.

Desirable 

• Relevant qualification in volunteer management or equivalent. 

• Experience with Salesforce CRM database

• Facilitation and/or training skills.

• Experience of creating an inclusive work environment for people with a disability.

• Personal experience of volunteering.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form via our website on our jobs portal, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. 

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

JOB PURPOSE 

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an agile, creative, and proactive team player who can join us as a Digital Acquisition and Mobilisation Manager within the digital fundraising team.

Working closely with the Head of Digital Fundraising, you will lead and deliver a multichannel acquisition strategy to mobilise and inspire new and existing donors to take action and donate.  Collaborating with the wider fundraising and communications teams, you will produce creative campaigns and content across a variety of channels – with a focus on digital donor acquisition and lead generation– to help grow our donor base, increase lifetime value and generate vital funds for families forced to flee. You will be a confident communicator and an experienced project manager with an enthusiasm for experimentation and digital fundraising. 

You will be joining the charity at an exciting moment, becoming part of a small but high performing team with big ambitions. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we’d love to hear from you.
 

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness and funds to protect refugees through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have an Inclusion Network as well as a Diversity & Inclusion Working Group. Our Inclusion Network team work to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I (Diversity & Inclusion) Approach. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible. 
 

Role Responsibilities  

• Lead digital donor acquisition activities and journeys across a variety of channels including paid social, paid search, display, email and telemarketing. 
• Develop and implement a lead generation strategy to grow our supporter base, utilising and testing tools and tactics such as quizzes, petitions and hand-raisers to recruit and convert new leads and engage existing donors.
• Collaborate closely with fundraising and communications colleagues to deliver and optimise integrated, multichannel campaigns and effective, donor-first journeys to mobilise and inspire new and existing supporters to take action and donate. 
• Ensure all activities are aligned with strategic objectives, managing the multi-million-pound income and expenditure budget for digital acquisition and lead generation. 
• Actively test and optimise new products, channels and propositions to maximise fundraising and engagement opportunities, analysing progress and results.
• Manage relationships with agencies and campaign stakeholders to deliver agreed KPIs and fundraising targets, monitoring performance and budgeted spend. 
• Ensure that prospective donors receive an excellent supporter experience, working closely with the fundraising and comms team to develop a seamless journey across channels, including email, paid media and telemarketing. 
• Working with communications colleagues to ensure the website and social media channels are up to date with key messages and reflect content related to lead generation and acquisition activities.
• Produce persuasive, high-quality email, social, display and web copy to motivate the public to act and donate and proofread and collect necessary feedback from relevant stakeholders and signatories in a timely manner.
• Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant communications and journeys as needed, collaborating with colleagues from across the organisation. 
• Use data and insights to produce at minimum monthly reports on performance against KPIs and use analytics to identify trends and optimise activities based on user behaviour. 
• Stay up to date with digital best practices and technology, including sector trends and follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly.
• Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field.
• Share creative and insights with UK colleagues, global teams, and HQ.
• Participate in training seminars, workshops, and skill shares where applicable. 
• Work collaboratively with digital engagement and communications colleagues to maximise fundraising and engagement opportunities.
• The role, in the future, may include line management responsibility.
• Complete any other tasks as outlined by the Head of Digital Fundraising. 

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. 

Personal Attributes and Experience  

Essential Experience 

• Substantial experience in digital marketing and fundraising, with a proven track record of planning and delivering multichannel campaigns, preferably within the charity sector. 
• Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous).
• Experience of using digital channels for lead acquisition to grow a supporter base and deliver sustainable income.
• Experience of using data to effectively measure, evaluate and report on fundraising activities and KPIs across multiple channels.
• Experience of working with and managing external agencies and suppliers. 
• Experience managing an annual budget and forecasting income projections.
• Experience using Google Analytics and other analytic tools for tracking and analysis.

Essential Skills/Knowledge 

• Solid understanding of digital fundraising practices and principles.
• Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences.
• Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy.
• Experience working with Salesforce (or similar CRM platform).
• Experience working with Wordpress and iRaiser (or similar CMS/e-commerce platforms).
• Experience working with digital campaigning or advocacy platforms and tools. 
• Proven proficiency with design principles and tools (Canva/Adobe suite). 
• Proven knowledge and use of digital marketing tools, CRM databases, CMS experience, Email Marketing and Automation platforms. 
• Able to demonstrate flexibility and ability to quickly change and adapt plans. 
• Able to act proactively and identify new fundraising opportunities.
• Able to juggle and prioritise multiple tasks, meeting programme deadlines.
• Strong presentation, communication (written and verbal) and interpersonal skills.
• Excellent stakeholder and relationship management.
• An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication.

Desirable Skills/Experience 

• Experience using telemarketing to convert and cultivate prospective donors.
• Understanding of HTML and other coding languages.
• Experience of, or a passionate interest in, the charity sector and the drive to mobilise supporters to stand with refugees. 

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive and inclusive environment, where your work will be recognised and appraised. 

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays (or pro-rata for part time).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Hybrid and Flexible Working.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme.
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget. 

 
HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.  

Closing date: Midnight, Tuesday 24th September. 

Interviews date: w/c 30th September.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us on the email address on our online portal. We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

The Role

As the Senior Stewardship Manager at Social Mind you will be accountable for the overall delivery of our stewardship and community management services.

You will lead the strategic development of this service area helping to elevate our stewardship practices, ensuring they are closely aligned with the objectives of our charity partners and the evolving needs of their supporters.

You will lead and mentor our Stewardship Manager and their team, guiding them all in delivering exceptional supporter journeys and community management initiatives.

Your leadership will ensure that our stewardship approach is proactive, data-driven, and continuously optimised to enhance campaign performance and supporter satisfaction.

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated social fundraising campaigns and behavioural, omni-channel supporter journeys. We empower charities to raise more money through integrated Facebook and white label fundraising pages, build stronger relationships with sophisticated, personal journeys and we unlock supporter potential with meaningful insights.

Key Responsibilities

Campaign Delivery

• Strategic Stewardship Planning: Working collaboratively with the management team you will develop and implement a forward-looking stewardship strategy that aligns with our key objectives and the fundraising goals of our charity partners.
• Campaign Leadership: Work with the Campaign Manager to own the delivery and direction of stewardship in live fundraising campaigns, ensuring they meet or exceed income targets while delivering outstanding supporter experiences.
• Brand Protection: Ensure all stewardship activities are executed to the highest standards, safeguarding the brand and reputations of our business and our charity partners in every interaction.
• Performance Optimisation: Drive continuous improvement in fundraising outcomes by leveraging data insights, supporter feedback, and industry trends to inform stewardship and community management activities.

Supporter Experience

• Service Excellence: Establish and maintain high standards of customer service across all stewardship and community management activities, ensuring that all interactions reflect the values, goals and tone of our charity partners and meet agreed SLAs. You will also act as a subject matter expert on client calls working closely with our Customer Success team.
• Supporter Satisfaction: Monitor and analyse supporter feedback, responding swiftly to issues and opportunities to enhance the supporter experience.
• Safeguarding and Compliance: Ensure all stewardship and campaign delivery activities adhere to safeguarding protocols, data protection laws, and industry best practices, maintaining the highest standards of compliance and ethical conduct.
• Innovation in Stewardship: Identify opportunities for innovation within stewardship and community management, proposing new approaches to enhance campaign effectiveness and supporter engagement.

People Management and Team Building

• Leadership and Vision: Provide strategic leadership to the stewardship team, setting clear objectives, inspiring innovation, and driving accountability.
• Recruitment and Resource Management: Lead the recruitment and talent acquisition process to attract, select, and onboard top talent, ensuring the team is equipped with the skills and expertise needed to achieve strategic goals and that all campaigns are supported by a fully resourced team.
• Coaching and Development: Implement tactical coaching and mentoring that enable team members to develop within their roles and achieve their full potential.
• Performance Management: Oversee performance management for the stewardship team, ensuring that objectives and key results (OKRs) are aligned with both individual career development and organisational goals.

Skills and Knowledge

• Strategic Leadership: Proven experience in leading and executing strategic initiatives ideally within a fundraising or nonprofit environment.
• Fundraising Expertise: Deep understanding of fundraising principles, supporter engagement strategies, and the nonprofit sector.
• Customer Service Excellence: A strong track record of delivering exceptional customer service and managing stakeholder relationships at a senior level.
• Team Development: Demonstrated ability to build, lead, and develop high-performing teams, with a focus on coaching, mentoring, and professional growth.
• Data-Driven Decision Making: Expertise in using data and analytics to drive decision-making and optimise campaign performance.
• Compliance Knowledge: Strong working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant standards across the UK.

We are excited to be working with Freedom from Torture who are searching for a Senior Data and Insights Manager - offering an excellent salary, and the perfect step up for your career. Freedom from Torture (FfT) believes that no one should be tortured for being who they are. They stand with torture survivors, providing therapy and support, and fighting for change.  

This role will work in the Fundraising and Communications Directorate to drive improvement in fundraising. As part of the role, you will manage the current fundraising and engagement CRM system, such as ALMs.net & Engaging Networks, developing processes, maintaining data quality, and ensuring compliance with relevant regulation, GDPR, and best practice. You will lead in developing systems to optimise fundraising and communications performance, providing expert guidance and strategic input, guided by market trends that will maximise engagement. This role will also provide management support to the Data and Payments Officer.   
To be successful in the role of Senior Data and Insights Manager, you will need: 

• Solid experience with data-handling tools, including client databases and analytics, such as Power BI, SQL and statistical tools like R or SPSS.
• Ability to manage complex data management systems, incorporating multiple platforms.
• Experience in providing accurate KPIs reporting.
• Proven experience of use of CRM and SRM systems in a charity environment generating £5 million per annum plus.
• Ability to advise on potential improvements to segmentation, selections and testing opportunities. Experience in implementing real-world data testing strategies across multiple channels.

Salary: £50,000
Contract: Full-time, permanent
Location: London/ hybrid 
Deadline: Rolling

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected]. 

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 
If enough applications are received the charity reserve the right to end the application period sooner. 

 

Aga Khan Schools aim to provide high-quality education to students across the Global South, helping them to develop into leaders who can positively impact the people in their communities. Joining our team, the Communications Assistant will be working closely with the Communications Manager and, as a team, they will play a pivotal role in providing communications support and oversight to the Country Communications Leads in the countries that AKS operates in. 

The Communications Assistant will be working across a wide range of priority areas, including producing, reviewing and editing communication materials, coordinating the development of communication materials, and supporting the Country Communications Leads. The Communications Assistant is expected to be keen to learn and grow within the team, have excellent writing and coordination skills, proven experience of managing digital platforms, the ability to develop engaging social media content, and multi-task.

The role may include some travel to AKS’ countries of operation.

We are currently seeking a Digital Marketing Lead as part of the Communications Team at Carers First. The Digital Marketing Lead will play a central role in enabling us to deliver our 2024-2027 strategy and provide support to unpaid carers. This will include:

· Raising the profile of Carers First, building our brand awareness and engagement levels to reach new carers and to             raise awareness of the issues affecting carers.

· Building on how Carers First engages with carers and supports them in accessing timely and relevant information.

· Managing Carers First’s digital marketing activities using a variety of digital marketing tools

· Overseeing Carers First’s digital presence, focusing on promoting our digital offer to reach more carers 

To be successful you will be a digital expert, with proven experience of developing and delivering exceptional digital work as part of an overall communications strategy. You will be data driven with a passion for implementing and analysing effective marketing campaigns.

This role is hybrid with the expectation that it will be mostly remote working with some travel to Carers First locations required.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification within the candidate pack and complete our application form.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. 

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.  Please note that if you have not been contacted within one week of the closing date, your application has not been successful.

Carers First is an Equal Opportunities Employer

Who We Are

At HTB and its related entities, our vision is to play our part in the evangelisation of the nations, the revitalisation of the church and the transformation of society. Each member of our team plays a vital role in making our vision a reality. As a Christian organisation our faith is an integral part of our working culture.

The key purpose of this role is to support the organisation by providing financial processes, information and strategies that contribute to the overall aims of the HTB Group and to ensure good stewardship of financial resources.
To ensure that the Finance functions, financial reporting and financial strategies support and contribute to the overall aims and success of the organisation.

Key Responsibilities

Stakeholder relationship management
o Build healthy, dynamic relationships with Entity Group OpCo representatives and entity leaders and managers to continually develop ways of working that fit entity-specific requirements in line with core HTB Group policies and procedures.
HR Operations
• Manage and/or oversee HR Operations staff within the People Team to support delivery of the core HR annual agenda, ensuring workload is evenly distributed across the team and that resourcing levels are appropriate at peak points over the year.
• Directly deliver prioritised operational activity, and periodic projects (for example the Group annual pay review).
• With the Director of People and Head of HR Advisory, oversee the development and implementation of People Policy, processes and practices from start to end of the employment lifecycle.
• Oversee the development of relationships with external providers of benefits and services for the whole staff body, such as pension, travel and employee support providers.
• Oversee the delivery of services within the People Team budget, supporting budget setting annually.
• People Team Operating Framework:
o Contribute to the ongoing review and update of operating processes to ensure continuous improvement of the team’s service provision.
o Assist in the provision of guidance on practically applying the policies, procedure and process for staff, line managers, and the People Team.
o Continue to support the People Team Systems leads to reinvent the way that XCD exchanges data with other key systems in Finance and IT, to improve operational efficiency and management information.
o Report progress and people / staff analytics to senior management to facilitate effective decision making.
HR Advisory Provision
• Maintain a knowledge of best practice compliance with employment law and regulatory requirements to support appropriate risk management relating to staff employment and personnel management.
• In conjunction with the Head of HR Advisory, consult and advise across the full range of employee relations matters.
• Ensure the appropriate and comprehensive documentation of key meetings and discussions between staff, line managers and the People Team regarding HR issues.
Line Management Upskilling
• Assist all levels of management with the performance management process, disciplinary and redundancy processes, and probationary period responsibilities.
• Create proactive and effective programmes for upskilling HODs and Line Managers in their understanding and handling of the full range of employee relations issues.
Learning and Development
• May take a lead in further developing the HTB Group L&D offering, harnessing the newly enabled capability in our HR system, XCD.
• Promote good levels of engagement in all L&D activities provided, through the People Team and other Professional Services teams.
• Further develop the L&D offering as appropriate or in response to particular needs.
Recruitment
• May take a lead in overseeing recruitment and onboarding activity, ensuring continuous improvement and maintaining an excellent candidate experience for all applicants.
• Support the upskilling of hiring managers to ensure that they play their full role in hiring team members with adherence to best practice and legal requirements.

The Right Candidate

• 6 years+ experience in a generalist HR role, including at least 3 years in a Manager/Lead HR Advisor level role.
• Chartered Member of the CIPD; Masters or equivalent qualification in HR.
• Credibility at senior levels and excellent relationship building skills; a strongly people-focussed stance with the ability to maintain a practical and pragmatic approach to problem-solving and case-handling.
• The highest integrity, sensitivity and confidentiality.
• Unflappable, tenacious attitude that allows the role holder to work effectively in a dynamic and flexible context.
• Excellent UK employee relations knowledge and experience.
• Competence in using and promoting the use of HR systems.
• Excellent written and verbal communication skills .
• Highly proficient in office software.

The Working Environment

We have a purposeful working environment where we strive for excellence in everything we do. Our workplace culture is shaped by our values which are AUGHT. They are Audacity, Unity, Generosity, Humility and Tenacity. We respect and value our colleagues, encourage and affirm often, challenge when necessary, supporting always. It is an inspiring and energising place to work where innovation and creativity is encouraged alongside passion and discipline. The staff community is warm and engaging, with lifelong friendships being built.

Are you looking for a role where you can use your fundraising skills to make a real difference to the lives of those affected by a brain tumour every day? If you are excited by the thought of having autonomy to grow income across a variety of income streams then this is the role for you.

We are looking for a dynamic individual who can confidently assist with the delivery of the fundraising strategy, whilst having the drive and desire to further develop income generation. If you thrive on connecting supporters with our cause, can develop a strong case for support and deliver outstanding stewardship to ensure long term support, we’d love to hear from you.

Brain Tumour Support has an exciting opportunity for you to join our team as a part-time (21 hours) Senior Fundraiser. You will be responsible for income generation from individual giving alongside the line management of the Corporate and Community Officer and Fundraising Administrator. You will work alongside our Head of Fundraising and Operations to ensure the effective delivery of the fundraising strategy to meet ambitious income targets.

We are open to hearing from experienced fundraisers and those who want to take the next step in their career. If you would like an informal chat about the role please call Sarah or Emma on our office number.

We actively encourage a healthy work/life balance and promote flexible working.

Sound like you? Apply below

Why Work For Us:

Benefits of working at Brain Tumour Support include: personal pension scheme with Employer contribution, 25 days (plus bank holidays) holiday entitlement, enhanced sick pay scheme, family friendly policies, training and development opportunities and a chance to make a real difference.

Closing Date: Midday Tuesday 24th September. (Or before, should sufficient applications be received)
Interview Date: Monday 30th September. 

·Do you have experience of implementing a fundraising strategy in line with the ambition of an organisation? 

·Do you have knowledge about fundraising in the arts sector, including best practice, trends, opportunities and challenges? 

·Do you have experience of working collaboratively with colleagues across different areas of an organisations operations i.e., finance and education? 

·Do you have experience of working with a CRM system to support your workflow and track progress as well as record financial data? 

·Do you have previous experience of writing successful Trusts and Foundations applications? 

·Do you have knowledge of GDPR, data protection and fundraising compliance?

·Do you have line management experience? 

If you have some or all of the experience mentioned above - we would love to hear from you! 

Matthew Bourne’s New Adventures is an award-winning, ground-breaking British dance-theatre company, famous for telling stories with a unique theatrical twist. Since 1987 New Adventures has changed the popularity of dance in Britain, creating works that have altered the public perception of what is possible when it comes to telling stories without words.

New Adventures is a charity, and its principal funder is Arts Council England. As well as producing award-winning productions which dazzle audiences across the globe, New Adventures is committed to playing a meaningful role in diversifying the dance landscape for future generations. The company’s Take Part work reaches thousands each year through transformative workshops and masterclasses to schools and communities across Britain; the company’s many strands of talent development work nurture the best emerging talent from communities across the UK, springboarding them into our company and the wider sector.

The Head of Development will support Matthew Bourne’s artistic vision by leading on the development and delivery of the New Adventures Fundraising Strategy to maximise voluntary income, particularly through Trusts and Foundations and Major Gifts. The post holder will work proactively to identify, cultivate engage and maintain excellent relationships with new and current donors and supporters as well as supporting the cultivation and stewardship of Corporate Supporters. 

A little bit about the role 

This advert will close at 9am, 23 September 2024

Our people and culture are the critical enablers for us to achieve our mission. 

Frontline needs to sustain a brilliant and high performing workforce that is driven to be the best they can, and our Head of People leads the work and team responsible for achieving this.

As the leader of the People team, you will oversee all aspects of the employee lifecycle, including strategy, performance, recruitment, induction, learning and development, diversity and inclusion, engagement, policies and more. 

You will be an exemplary role model and leader championing high performance within a culture of freedom and responsibility.  Your ability to build and develop strong and trusting relationships will underpin your excellent domain knowledge, sound judgement, comfort with pace and focus on outcomes. 

Some key responsibilities include:

• Develop and implement our People & Culture strategy, goals and annual delivery plan 
• Oversee all internal D&I initiatives including the D&I working group, point of contact for affinity group and all D&I training
• Line manage the People Team to achieve high performance of both the team and organisation
• Play a proactive role as a member of the Leadership Group and Operations team to champion high performance and our culture – supporting colleagues wherever priorities are identified, and the need is greatest

Please note that this role is a 12-month fixed term contract to cover for maternity.

A little bit about you 

We’d like to see applicants who have experience leading and managing a HR team, who are able to empower, motivate and set strategic direction towards organisational goals. You will have strong knowledge and understanding of all areas of HR, able to build strong relationships and an ability to apply employment law in a pragmatic way to deliver principled solutions.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. 

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.

We’re looking for a highly-skilled techy, people-person. Someone who loves to build, develop and problem solve with tech tools, while taking greatest satisfaction from seeing others succeed because of the help, support and encouragement you’ve given them.

You have strong confidence with CRM, data interpretation, manipulation and automation tools, alongside experience as a trainer or teacher. Combined with creativity and excitement for improving existing systems and building new ideas from the ground up.

Our current business and data systems have evolved as the community has grown over the last 5 years. Now we’re in a really strong position to do more, and do it better. To harness the power of our diverse community data so that we can know, serve and delight our members. Supporting them to learn more and meet others in the same role so that they can have maximum impact in their own schools for their own students.

Starting as 2 days per week Oct 2024 - Apr 2025, our desire is that the success and vision of the person appointed to this new role will make it possible to transition to a longer-term contract for increased # days . That is to say, the opportunity is there, it is for you to run with.

About We Are In Beta.

We Are In Beta is an online community of 18,800+ school leaders and teachers which helps them share and learn how they get the best outcomes for their students.

We believe most of the solutions to schools’ problems are in schools already. Or at least, in the minds of the brilliant people who work in them.

Our job is to find them and share them widely, so nobody has to figure it out on their own.

Imagine a day when you can find someone - or something  - that can help solve any problem you’re facing, whenever you need it.

A day when every student has leaders and teachers who are equipped with the most successful strategies and networks to improve their education.

Join us to help us build that future for our schools.

We - schools - Are In Beta - always learning.
 

What do we do?

To work towards that future:

1. We research great practice so our members can discover it and be inspired by it.

2. We produce and share practical content with great schools through events, webinars, podcasts and resources - so they can learn from others’ successes (and the failures too).

3. We build communities of practice so colleagues can meet and grow together

Some stats we’re really proud of:

In just 4 years we’ve grown the online community to over 18,800 school leaders and teachers.

• 3,400 - MATs and schools we are connected to

• 2500+ resources have been shared by our members - if each one on average takes two hours produce - in reality it's probably more - that’s more than… 

• 3.1 years' worth of others’ work each and every one of our members can access just by being a part of the community

• 3,710 policies and resources from successful schools and MATs we have curated, analysed and shared.

• £1,500 - the amount we save a school each time they access the research they ask us to do for them.

• 870,000 hours - the number of hours it would have taken members to discover the insights we've shared with them had they done the research on their own in silos.

• £25 million - the amount it would have cost schools had they funded those research hours themselves 

• 1.5 million - the number of miles our members would have had to have travelled to meet our expert presenters in case study schools had our community not existed online.

• 8,500 people came to the National INSET Day in Dec 2020 when the government left schools with almost no time at all to plan an end of term INSET. 

We are just getting started. Join us to write the next chapter

What's the role?

As Head of Business and Data systems you will lead every aspect of our data and information management across a portfolio of platforms. 

Working to ensure they speak to each other in smart and powerful ways, all offering team members and company the most up-to-date and high quality insight into the needs, priorities and challenges of members of the We Are In Beta community.

How you’ll be driving our mission forward (your responsibilities)

A. 40% making our current business and data systems work really well

• Lead data management and consistency across all systems, including 

  • Automated and manual flows needed for business activities and reporting

  • Run and refine processes for data health of contact and company records

  • Review and consolidate CRM properties, processes and protocols

• Refine and add new automations to capture most useful data instantly and robustly

• Regular cycle of updates of DfE data on schools and trust performance and demographics

B. 40% develop, improve and build out current systems to be more powerful, robust and sharp

• Develop our new newsletter platform - combining all channels into one place

  • Manage migration of current audiences

  • Design process for adding and removing subscribers, with data flow between CRM and newsletter

  • Unlock power of analytics on who is opening, reading and sharing our messages the most vs the least

• Augment sales process with increased automation

  • Identify and implement opportunities to streamline current processes

  • Automate routine steps where possible, maximsing face-to-face input for greatest return

• Iterate Airtable architecture to streamline data tools and increase robustness

  • Review of all DfE data held, processed and linked tables

  • Review back-up processes

• Research and deployment of wide-ranging new platforms/software that can supercharge how we work, maximising impact for our members and customers.

  • Explore options for eg data visualisation platforms for self-service access for members, member match-making, content hosting and discovery….plus many more.

C. 20% support the team to improve quality, efficiency and impact of how they use data and systems to succeed in their roles

• Provide training, support, and guidance to help the team achieve their data and CRM goals in the most effective ways possible.
• Understand the team's and individuals' working practices and pain points, offering improvements or hacks for using current systems, or recommending new systems that can help them achieve even greater success.
• Create email lists, campaigns, sequences, and workflows in collaboration with the team - whether handling the more complex tasks as commissioned work or acting as a guide, trainer, or enabler for straightforward ones.
• Build or update existing Airtable bases to consolidate member and school data for dedicated projects or programmes.
• Explore any and all methods to help the team leverage data to better understand, serve, and delight our members.

The platforms we use now

• Hubspot - for CRM, marketing, sales and subscription management

• Airtable - for data visualisation and manipulation, programme management and content libraries

• Mighty Networks - to host our online community

• Zapier - to automate connections between services and systems

• Substack - 2 weekly newsletters (with third starting this Autumn)

• Mail Chimp - 1 weekly newsletter

• Social Media - principally LinkedIn and Twitter

• G-suite - for email hosting, and all internal and external documentation

• Slack - for internal collaboration and messaging

• Xero - for accounting and invoicing

• Stripe and GoCardless - for payments

We also use a small number of scripts in Python to allow us to do more quickly and better. Principally focused on large data-set consolidation / pivots and file scraping.

Who are you?

• You are techy to a strong level of competence but, most importantly, driven to identify, interrogate and fix issues, learning more as you go.

• You are a creative, pragmatic and diligent problem solver. Not always seeking the fanciest solution, instead finding the one that works well and the wider team can use.

• In this, you are a big picture thinker on what and how your actions iterate and build towards a ‘perfect’ future system, maximising how We Are In Beta can have the greatest impact for school leaders and teachers we serve (our members and customers).

• You are a strong trainer and communicator who loves to help and support others to succeed for themselves.

• You understand enough, and be keen to learn more, on features and quirks of education datasets for school demographics and performance.

• You leave your ego at the door, instead taking a straight-forward approach to ask great questions, say when you don't know and be upfront when you change your mind.

• You are a self-starter with great personal organisation who plans, tracks and delivers on objectives across several workflows on time, every time.

• You bring entrepreneurial flair to see the opportunity of building this role into a long-term member of the team by unlocking the power and potential of how our systems can best serve us and our members.

What experience and track record do you have?

It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.

• Proven experience across CRM, databases, community/content platforms, newsletter distribution, integration and automation tools. This could be from previous roles such as data analytics, community building, digital marketing or business transformation.

• Comfortable with principles of coding in Python but no need to be a pro.

• Strong understanding of data management and GDPR requirements.

• Led digital transformation/change projects, with a strong approach to project management and stakeholder engagement.

• Designed and delivered training, and/or produced clear and concise written user guides, taking time to understand the needs and starting points of the team.

• Experience with management, analysis and visualisation of large-scale data sets - ideally in educational outcomes/performance.

• Experience of the realities of working for an early-stage organisation without a big team or huge budget. We are especially interested in those who have grown a tech team/function from the ground up.

Our expectation is that you have worked within the school education sector in England, though we are open to applicants who have not if you can show you have a good base of knowledge of the needs of school teachers and leaders.

What are the benefits?

• Opportunity to work within an early-stage, mission-driven organisation and shape its direction. With scope to grow this role in your own image to be your dream job at the end of the initial period.

• Fully remote, flexible working culture/flexible working hours.

• Pro rata £35,000-£38,000 dependent on experience

• Project-based and/or freelance contract based on performance milestones available for the right candidate

• This role is 2 days per week October 2024 - April 2025, with scope for it to grow into a long-term contract for more days per week.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

Location:

We are a fully remote team in the UK and Italy. We check-in daily online. We meet regularly face to face in London. 

Timeline

• Applications open: Monday 2nd September 2024

• Deadline for applications: midnight Sunday 22nd September

• First round interviews: starting from 23rd September, finishing by 4th October

• Second round interviews: starting from 30th September, finishing by 4th October

• Notification of decision /appointment: week beginning 7th October

• Start date: as soon as possible after 14th October.

We expect this to be a popular role.

We will be inviting people to interview on a rolling basis.

We advise submitting an application early.

How do you apply?

  To apply for the role please

1. register your interest via our website no later than midday on Thursday 5th September AND/OR
2. complete the application form that we'll send you by Sunday 22nd September

For the application form you’ll need:

1. CV - max 2 sides

2. Covering letter - outlining

   • why you want to apply

   • how your values, knowledge, skills and experience make you the best person for the role.

3. Contact details of references

For an informal and confidential discussion about the role prior to application, DM Frances Ling on LinkedIn.

The Global Wind Energy Council (GWEC) is exclusively partnering with Robertson Bell, in our search for a Head of Finance to join our team on a permanent basis. GWEC’s mission is to ensure that wind power establishes itself as the answer to today’s energy challenges, providing substantial environmental and economic benefits.

The Head of Finance is a new role which supports the growth of the global finance team in line with the rapid organisational growth and spread internationally. The Head of Finance role shall provide financial leadership, alongside the CFO, through proactive engagement with each business unit vertical, robust support, monitoring and challenge of financial decision-making in context of plans and strategic directives informing key decisions across the Global Organisation.

The organisation:

We are a high-profile non-profit organisation and trade association leading the international clean energy transition as the world seeks to stay within 1.5c global warming target. We have innovative programmes and collaborations promoting sustainable offshore and onshore wind development, mentoring women working in wind industry, education and energy access. 

GWEC are a Belgium registered association with subsidiary companies and offices in the UK, India, China, Portugal, Singapore, UAE and Vietnam and a global staff of around 75. We have grown our revenue five times in as many years and have bold growth plans over the next decade as we seek the urgent scale up of wind and clean energy in new and existing markets. We have over 20 live grants of up to $4m in value to support our work, particularly in the regional focus markets such as Southeast Asia.

The key duties of this Head of Finance are as follows:

• Prepare annual global organisation budgets by entity, business unit and project.
• Prepare multi-year forecasts and financial plans built on known and likely projects, activities, expected growth and blue-sky scenarios.
• Prepare regular financial performance reports for the Executive Committee and Board.
• Have critical oversight of the global results consolidation.
• Lead the Global Finance team with 3 direct reports and outsourced local relationships for each office jurisdiction.
• Prepare quarterly global and entity forecasts and supervise cashflow.
• Hold oversight of global fiscal and tax compliance.
• Plan, forecast and monitor recovery of funds from grant funded projects.
• Promote the visibility of financial data and outputs to stakeholders through continuous improvement and integration of finance and related systems and processes.
• Deputise for the CFO on Financial matters at Senior Management Team and Executive Committee meetings as required.

The successful candidate will have:

• Qualified as an Accountant: ACA, CIMA, ACCA or equivalent.
• Non-profit experience, particularly with grants and project financial reporting.
• International experience – ideally at HQ group level (non-profit or commercial) demonstrating an understanding of cultural and logistical challenges.
• Excellent FP&A experience, including modelling, budgeting and forecasting.
• Experience of managing a finance team.
• Experience providing a proactive partnering role to business operations, especially in ensuring achievement of budgets
• The willingness to travel internationally to other GWEC offices on an infrequent basis.

Candidates must live within a commutable distance from our offices in Southwick, Brighton, although opportunities to work from home will be on offer for 3-4 days per week.

The deadline for applications is on Sunday 6^th October but applications will be under continuous review in advance of this date, so submit your CV today to make sure you don’t miss out! 

Bromford are partnering exclusively with Robertson Bell in their search for a permanent Head of Finance Business Partnering. Bromford are a housing association that for the past 60 years has provided affordable homes for people who can’t access market housing. But it’s not just about the homes, they care about the people who live in them as well, which is why their purpose is to invest in homes and relationships so people can thrive.

The role of Head of Finance Business Partnering will deliver an exceptional financial and business partnering service that influences the direction of the business and monitors progress against the plan.

The role:

• Work in partnership with the business to deliver the strategy and creatively solve problems;
• Responsible for working with the business to prepare and deliver robust budgets, challenging at regular reviews if we are off target and forecasting as appropriate;
• Responsible for the finance and procurement business partnering service and support we deliver to our existing homes investment teams encompassing a mix of in-house delivery of repairs and maintenance, voids and capital investment plus external contractor delivery along with the overall strategic property planning service;
• Provide proactive and robust financial leadership for all financial issues for your business area, including partner relationships, operational plans, business cases, financial assumptions and financial modelling;
• Actively lead the collation of short to medium term (1 and 5 year) investment plans, interpreting the key drivers and risks to enable preparation of long term (5 and 30 year) business plans, so that we can achieve our business goals;
• Make sure that we are reporting management information that is timely, accurate and appropriate, ensuring any deviation from budget / plans can be explained and justified, and that any new issues and opportunities are appropriately raised and considered;
• Inspire, coach and provide quality leadership to your team. Be passionate about creating a great place to work where colleagues are highly engaged and encouraged to be the very best they can be;

The organisation:

Through a neighbourhood coaching approach Bromford have individual relationships with more than 110,000 customers living in their existing 47,000 homes. And they plan to do more. Over the seven years to 2030 they plan to build a further 11,000 new houses, bungalows and apartments, providing homes to thousands more people.

Bromford care about the people who live in their homes and want each of them to be able to achieve their goals in life.

Essential criteria:

• Experience of reporting financial information, including explaining finance concepts to non-financial people;
• Previous or current experience working in the property or housing sector.
• Excellent leader with a track record of getting the best out of people;
• Recent practical experience of budgeting, management accounting and business planning;
• Good systems experience, both of finance systems and operational systems, and be quick to pick up new ones;
• Qualified member of a recognised accounting body
• A thorough understanding of appropriate legislation, taxation, risk, financial reporting standards and best practice;
• Excellent communication and influencing skills, be able to translate financial information into meaningful management information to aid decision making and help influence at all levels, to change thinking and behaviours;

This is a roaming role with an expectation of 2-3 days per week in any of Bromford’s offices along with travel to any of the other offices as required. The main offices are in Wolverhampton, Tewkesbury and Chipping Sodbury (addresses below).

Chipping Sodbury - Building 1, Riverside Court, Bowling Hill, Chipping Sodbury, Bristol, BS37 6JX

Tewkesbury – Shannon Way, Ashchurch, Tewkesburt, GL20 8ND

Wolverhampton – Venture Court, Broadlands, Wolverhampton, WV10 6TB

The closing date for applications is 6^th October with first stage interviews taking place the week commencing the 14^th October.