Operations Specialist Jobs
Phoenix Futures have an exciting Remote opportunity for someone to join the Business Development team and help shape the future of specialist treatment for people recovering from addiction.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity
The Role
This is a work from home post and can be based remotely anywhere within the UK. There will be the need to travel to meetings in London occasionally and travel to our services across England and Scotland on an ad hoc basis.
As the newly appointed Business Development Finance Partner, you will work closely with the Head of Business Development and Director in identifying and evaluating new opportunities as well as working across the Organisation to support ongoing contract management and financial business management activities.
You will support our operational leadership across the UK to evaluate, monitor and review the financial aspects of new business opportunities, leading on financial elements of tenders and grants as well as contract management and risk appraisal processes.
The position provides an ideal opportunity for individuals with a strong finance background (qualified or part-qualified accountants) to develop and enhance their careers through transitioning into a business management role.
You will be part of a passionate and skilled Business Development team, supporting the vital work delivered by Phoenix Futures across the UK.
About You
To join us as Business Development Finance Partner, you will need:
- Proficiency in the use of Microsoft Excel
- Excellent literacy and report writing skills
- Experience of budgeting for tendering / contracting for services
- Excellent communication skills and ability to interpret and explain budgets and pricing to operational staff
- Qualified in or working towards a professional accounting qualification
- Empathy with the mission and values of Phoenix Futures
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
So, if you’re seeking your next challenge as a Business Development Finance Partner, please get in touch or apply today.
Your Rewards
- Salary of £34,400 pro-rata (FTE £43,500) working 30hrs across the week with flexibility that allows you to balance home and work
- Up to 8½% performance related pay annually
- 25 days’ annual leave pro-rata, plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The Team
The Business Development team are responsible for leading on new and emerging opportunities to support people with substance misuse issues – securing opportunities to deliver residential rehabilitation, community, housing and prisons services.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. Find out more on our website.
Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short digital interview via Microsoft Teams in June.
Successful candidates will be selected for a face-to-face interview, for which there will be a psychometric assessment and aptitude test to complete, in the form of a systems task. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.
The client requests no contact from agencies or media sales.
A fantastic children’s charity are looking for a Children's Service Coordinator based in Gloucestershire.
Salary: up to £37,300 dependent on experience and qualifications.
As Children’s Service Coordinator you will provide support to the Registered Manager to help launch and run a newly established team, in a brand-new solo home in Gloucestershire.
You would be based in a solo placement home in a beautiful setting in Gloucestershire, the home is for a young person with complex needs.
Key responsibilities include:
- Managing and leading a team of professional social care staff.
- You may be required to step up as deputy to the Registered Manager
- Creating a strong and high achieving team.
- Liaising with our key Stakeholders within and outside Action for Children.
- Supporting the Registered Manager in data collection and analysis.
The successful candidate will be passionate about making a positive difference in children's lives and ideally will have previously worked as Deputy Manager (preferred but not essential). You must have experience of supervising and supporting a staff team and hold a qualification relevant to the work or extensive experience and ongoing professional development. Knowledge and experience of quality assurance approach to children's services is also vital, as well as experience of analysing data and management information to support continual service improvement and development.
If you’re interested in hearing more, please do get in touch ASAP for the full job pack.
Please note, CVS are being reviewed on a rolling basis and only successful applicants will be contacted with more information.
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
A fantastic livery company focused on being a philanthropic force for good are looking for a Scheme Manager - Residential Housing Schemes, on a part time role spread over 5 days.
Location:London based with travel in London, East Grinstead & Shotesham
Salary: £35k FTA, pro-rated to £27,500 plus generous benefits package
Contract: 12-month FTC
Hours: 27.5 hours over Monday- Friday. 9am -3.30pm
As the Scheme Manager you will be working in one of the residential housing schemes based in East London, managing repairs, designing social activities and engaging with residents. You will also be assisting in regulatory and compliance work, reviewing processes and suggesting improvements.
Key responsibilities include:
- All areas of resident management including welcoming new residents, completing inductions to ensure they understand the facilities available and understand the scheme processes, completing daily welfare checks and reporting concerns relating to safeguarding.
- Delivering a holistic sheltered housing service to every resident, helping them maintain their tenancy, access housing services, and sign posting to other service providers.
- Monitoring and reporting any breaches of tenancy agreements, managing complaints and escalating where necessary.
- Management of delegated scheme budgets in partnership with the Finance team ensuring compliance to policy and procedures.
- The management of site contractors for the services requested e.g. gardening, window cleaning, cleaning and maintenance.
- Overseeing the management of regular building inspections, identifying elements of maintenance required, report repairs and implement works, maintaining a high standard of cleanliness, safety and security.
- Overall responsibility for the health and safety of the Scheme, ensuring fire alarm testing, emergency lighting testing and complete all fire testing logs. Ensuring health and safety procedures and policies are adhered to across the scheme and paperwork and training are compliant.
The successful candidate will have demonstrable experience in managing a residential scheme, working with older people and knowledge of related services and benefits, with a strong understanding of housing legislation and the regulatory framework within housing. Experience of managing health and safety and any safeguarding issues and concerns within a residential scheme, is also key.
If this sounds like you and you’re keen to hear more, please do get in touch ASAP!
Please note, CVS are being reviewed on a rolling basis and only successful applicants will be contacted with more information.
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Julie’s Bicycle (JB) is seeking a Climate Change & Sustainability Specialist to work across our Creative Green Consultancy Programme and on Partnership Projects. This is a rare opportunity to join JB’s committed, expert and friendly team in our internationally renowned non-profit working at the intersection of culture and the climate crisis.
The role will deliver key consultancy and partnership projects and collaborate with both subsidised and commercial cultural organisations as well as networks of organisations, funding bodies, cities and local authorities. A strong knowledge of environment and climate is required for this position: the causes and consequences, key issues, solutions, and approaches, as well as confidence in how to embed sustainable practice in operations, communications, and governance.
ROLE SUMMARY
- Job title: Climate Change & Sustainability Specialist
- Contract: Full-time, permanent contract
- Location: Hybrid working: office base is at Somerset House, London: we are flexible on approach, within a hybrid model of in-person & virtual(*)
- Salary: £39,000 – £41,000 per annum depending on experience
- Reporting to: Creative Green Programme Lead
- Start date: ASAP (depending on your notice period)
- Normal hours: Working hours are 9.30am – 5.30pm, Monday – Friday (requests for flexible working hours will be considered)
If you’d like to apply, please complete your application and the equal opportunities monitoring form and submit them by midnight on Tuesday 21st May 2024.
We are committed to being an Equal Opportunities Employer; we welcome applications from all suitably qualified persons regardless of their race, gender, disability, culture, religion/belief, sexual orientation or age.
Please note, this post is open to people who already have the right to live and work in the UK, as Julie’s Bicycle is not currently in a position to sponsor a work visa.
Julie’s Bicycle is a leading not-for-profit, mobilising the arts and culture to take action on the climate, nature and justice crisis.
The client requests no contact from agencies or media sales.
As the Training Programmes Manager you will have oversight and responsibility for the healthcare professional training projects and activities, as well as growing the M4RD network within HCP groups and training institutions.
You will be key to rolling out Rare Disease 101 training for healthcare professionals all over the UK and potentially abroad. While you are not expected to deliver training yourself you will be pivotal to creating opportunities and facilitating all aspects of the programme.
KEY RESPONSIBILITIES
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Co-lead M4RD’s Ambassador Programme, managing the clinical and medical student ambassadors.
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Planning and delivering training events.
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Deliver educational and training projects inline with M4RD’s current strategy and work programme.
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Collaborate with training institutions and NHS workplaces inline with M4RD’s current strategy and work programme.
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Potential to manage up to two members of the M4RD Team.
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Support the CEO and Operations & Finance Manager with recruitment duties, operational strategy and development and coaching any relevant staff.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
District Secretary for Administration and Compliance
Do you have the skill, experience and vision to lead in building and maintaining good practice for a newly amalgamated District of the Methodist Church? We are a collaborative, justice-seeking family of churches, looking for a skilled senior administrator.
lf so, this post may be for you.
This is a senior leadership position in a merged organisation.
- Collaboration with the District Chair and the District Secretary for Ministries & Vocations in the leadership of the District, and promoting the values of the District in all work practice.
- Collaboration with the Mission Area Leads to facilitate support of the circuits in relation to the responsibilities of administration and compliance issues.
- Responsibility for compliance with all relevant legal, financial, and governance matters, including compliance with the relevant parts of The Constitutional Practice and Disicipline of the Methodist Church, including:
- budget and accounting, in partnership with the District Treasurer;
- data protection;
- lay employment processes;
- safeguarding.
- Working with the District Safeguarding Officers, the District Safeguarding Group and others to ensure safeguarding processes for the District are robust and effective.
- Responsibility, together with relevant District officers and bodies, for strategy for property and finance across the District, and for its implementation.
- Enabling the District Property Consents group to fulfil their responsibilities regarding property matters within the District.
- Coordinating the District Grants Policy and its implementation through the District Grants Committee.
- Ensuring that the District’s responsibilities for Reconciliation and Complaints are fulfilled, including liaising with the other District Leaders and ensuring the appointment and functioning of the District Local Complaints Officer and District Reconciliation and Complaints Support Group(s).
- Collaboration with the District Chair and others to ensure good practice in internal and external communication, including through the District Communications Officer.
- Engagement with the District Policy Committee and the District Scrutiny Group processes and meetings.
- Fostering good and collaborative working relationships with holders of relevant district volunteer posts.
- Other areas of responsibility as agreed and assigned by the Trustees.
The client requests no contact from agencies or media sales.
We are super excited to be working with a wonderful charity as they are seeking a warm and ambitious Customer Services and Central Admin Officer to join their customer services team. This role will play a crucial role in providing excellent supporter care and stewardship, being the first point of contact for supporters and ensuring that their interactions are positive and memorable.
As a part of this role, you will oversee tasks such as donation processing, acknowledgement of donations and gift aid, including creating thank you letters and recording information and interactions with donors accurately on the fundraising database. You will also manage and maintain relationships with external stakeholders monitoring their performance through KPIs and SLAs. This organisation is passionate about team development and will lend a great path to your career progression.
As an excellent Customer Services and Central Admin Officer, you will need:
- Strong income processing knowledge and experience
- Track record of providing excellent and outstanding customer service to donors
- Strong attention to detail, problem solving and communication skills including ability to liaise with external stakeholders
- Ability to work as a team player and independently with proven track record of working on own initiative
Salary: £28,000 – £32,00
Location: London-Hybrid
Deadline: ASAP
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
The community engagement coordinator will work as part of a team of new community engagement service working across East, West and South London. The key aims of this new service are to build relationships with specialist providers across south, west, and east London, where our services are clustered, to develop a menu of enhanced support opportunities to meet survivors’ social, health and financial needs.
This is a very important role in Refuge, which will make a real difference to the lives of the women and children that Refuge supports every day. Together as a team, you will create pathways to decrease social inclusion, increase participation in community activities, employment, education and training. You will be skilled at working with a diverse range of audiences and will be adept at creating and developing new partnerships and pathways that improve the lives of survivors of domestic abuse and gender-based violence.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
Are you driven by working with young people and sport? Then this might be the role for you! Harris Hill are thrilled to be partnering up with The Youth Sport Trust in their search for a new Chief Operating Officer.
The Youth Sport Trust is the UK’s leading charity improving every young person’s education and development through play and sport. Our vision is a future where every child enjoys the life changing benefits of play and sport.
Sport gives young people a platform to have their voice heard and a place where they feel they belong. and we are on a mission to harness this extraordinary power to change young lives today and help them build a brighter tomorrow.
Job title: Chief Operating Officer
Location: This role is a blend of working 3 days a week from our Loughborough office on the Loughborough University campus and working from home.
Salary: £75,000 - £90,000 per annum.
Hours; Full time
Contract type: Permanent
Responsibilities within this role:
• Provide oversight of the charity’s finance function through line management of the Finance & Governance Director and ensure our finance processes and systems integrate effectively with other business systems:
• Working with the Finance and Governance Director, lead on the development and implementation of wider financial strategies to guide the long-term financial sustainability of the organisation, providing advice and guidance to the CEO, and the Board.
• Anticipate the Charity’s resource needs as it continues to develop and consolidate, plan and implement the necessary changes in liaison with the Executive team.
• Work with the CEO and Finance and Governance Director, to ensure effective financial management and planning including the development of key performance indicators.
• Work with the Finance and Governance Director, to provide financial advice and support to YST’s trading subsidiary (YSTE) to ensure it is effectively utilised and managed.
• Oversee business planning across multiple income streams, allocating resources effectively and efficiently.
• Provide oversight of the HR and people development function through line management of the Assistant Director, HR:
• Work with the Assistant Director, HR, to lead the development and implementation of the organisation’s people strategy, including equity, diversity and inclusion, culture, talent development and management.
• Ensure YST has the best organisational design and appropriate resources to live out our values and behaviours, develop and support high performing teams and deliver on our mission.
• Support, develop and provide line management to, the Head of Implementation and the Business Performance Manager ensuring they and their teams provide excellent internal and external customer service.
• Drive excellence in the performance of all reports, building knowledge of their specialist areas and ensuring they are able to excel.
• Provide coaching and mentoring to direct reports contributing to a high-performance culture and values-led, mission driven team.
They are now looking for:
Qualifications
• An appropriate financial qualification (ACA) or strong financial acumen.
• Other relevant professional qualifications to the role.
Experience
• Extensive proven operational leadership experience.
• Experience of leading the development of digital and business systems which have improved business performance.
• Experience of working as a member of a senior leadership team.
• Experience of successfully managing a multi-functional team within an organisation of comparable size and complexity.
• Strong governance experience of working within highly regulated environments and establishing regulatory frameworks.
• Experience in communication, influencing and advocacy both internally up to board level and with external stakeholders or partners.
• Experience of leading and delivering business change.
• Experience of successfully leading and inspiring a high performing team.
• A previous track record of understanding the latest trends and technologies.
If you would like to have a chat to learn more about this role and to receive a full job description, please contact Simon Bascombe at Harris Hill via the apply button.
Please apply immediately. The role closes 9am Thursday 23rd May 2024. Please reach out to learn more.
Interviews will be held in person 3rd June 2024.
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Prospectus is excited to be working with a thought leader within the Health and Social Care space and supporting their search for a Monitoring, Evaluation and Learning (MEL) Manager. This new role will be the only MEL Manager within this impactful organisation and will be supporting our client by monitoring internal performance regarding supporting grantees projects, and not evaluating the programmes themselves.
The successful candidate within this role will be an experience MEL Manager with a strong technical expertise within their field. You will be happy to work alone when needed and also confident to get involved, to challenge problems and get them solved, not be phased by some ambiguity at times. You will be setting up MEL frameworks in an environment that celebrates effective simplicity and being the go-to expert within this field.
Our client is a well-recognised organisation. They have recently been awarded significant funding and the MEL Manager contract is aligned to this. The role is expected to be a fixed term of 10 month, but an extension is possible.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
Prospectus is proud to be supporting The Mercers’ Company, a livery company, focused on being a philanthropic force for good, with a rich history dating back over 700 years. With one of their main focuses being Older People and Housing, they are now searching for a new Scheme Manager to join their London based team, initially on a 12-month Fixed term contract.
As a Scheme Manager for one of their housing schemes, based in East London, you will manage a sheltered housing scheme, made up of 18 units for women residents aged 55 years and over. You will be responsible for the management of the Scheme, including the welfare of residents, the building, security, maintenance and management of compliance and regulatory requirements. You will work alongside the residents and stakeholders to provide advice and guidance daily, facilitate social events to help build a community, reduce isolation and be proactive in driving resident community engagement.
Individuals with a background in housing, estate or facilities management are highly encouraged to apply, as well as those with demonstrable experience in managing a residential scheme, working with older people and knowledge of related services and benefits. Ideal candidates will be proactive, creative, and motivated team player, with the ability to communicate with confidence to individuals and stakeholders at all levels.
Please note, this is a part time role, 27.5 hours per week, Monday – Friday and you will be required to work on-site at the scheme. Occasional travel across all sites based in London, East Grinstead & Shotesham is required.
To apply please submit your CV, cover letters are not required at this stage. Following your application, you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process.
As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.
Job Title: Health and Safety Officer (Property and Transport)
Salary: £24,756 – £26,241 per annum (FTE: £41,260 – £43,735)
Location: Remote
Contract: Part-time (3 days/ or 21 hours a week), 18-month FTC
Prospectus is delighted to be supporting a national health charity in their search for a Health and Safety Officer to contribute to the overall implantation of the Health and Safety team’s objectives. This is a part-time, (21 hours a week), 18-month FTC position, offered remotely.
As a key member of the Service and Support team, the new Health and Safety Officer will work closely with groups providing transport services, and employees managing offices and shops to ensure the application of the Risk Management Framework. The postholder will manage the audit process carried out by external auditors, and where appropriate, audit activities carried out by groups also (property and transport). The Health and Safety will investigate accidents and incidents as appropriate, following up with outcomes and changes to the Risk Management Framework.
To be successful, you will have experience of working with in house Health and Safety systems, covering risk areas associated with volunteers. You will have a NEBOSH certificate and be a member of the institute of Occupational Safety and Health. You will have an in-depth knowledge, and up-to-date knowledge of Health and Safety legislation, particularly those that relate to the voluntary/charity sector. You will have experience of risk assessment, inspection and auditing procedures, with experience managing the health and safety of either properties or transport. You will have excellent written and verbal communication skills, with an ability to build effective working relationships with volunteers.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
We are pleased to be working on the recruitment of a Database Officer for a fantastic health charity, this role sits within their experienced and collaborative database team, you will lead on the delivery of import processes.
Additionally, you will be managing the administration of online donations, making sure income is accurately coded and batched. You will also serve as the first point of call for all database queries, so will need excellent communication skills. You will ensure data is held in the highest of quality including data cleaning.
To be an excellent Database Officer you will need:
- Experience of managing relational databases, ideally Raiser's edge or MS Dynamics
- Strong understanding of data protection guidelines including the General Data Protection Regulation (GDPR)
- Experience of handling the administration of online donations
Salary: £30,000- £35,000
Contract: Temporary- 3 months
Location: Hybrid- London
Closing date: ASAP
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles.
We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.
If enough applications are received the charity reserve the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Amber Foundation offers supported accommodation to homeless, unemployed and disadvantaged young people (aged 18 to 30) who are facing multiple disadvantage including lack of training, education and employment, addiction and substance misuse problems, mental health difficulties and may have been involved in crime and offending behaviour.
This role is based in Ockley, Surrey, RH5 5NG
We offer 24/7 residential support with a full-time employability and well-being programme designed to inspire, educate, motivate and - most importantly - to make possible. We aspire to offer everything under one roof that marginalised young people need to rediscover their potential and move forward with their lives into Employment, Training and Education and somewhere safe and sustainable to live.
We are looking to recruit a Senior Team Leader to assist the Service Manager in overseeing the operational running and leadership and management of our staff team at our residential centre (Farm Place) in Surrey.
The role of the Senior Team Leader is to work proactively, creatively and effectively alongside the Service Manager and our staff team and young people to develop their skills and strengths to help them gain the confidence they need to live independent and fulfilling lives.
This is a Deputy Manager role, you will be expected to effectively lead, motivate and inspire the staff team to facilitate a high quality programme for our young people and be committed to excellent outcomes for young people. You will also undertake housing and facilities management and health and safety-related tasks as required.
It is Amber’s responsibility for safeguarding and promoting the welfare of all young people within its services. All applicants will need to evidence their suitability to work with young people.
Key tasks, responsibilities and outcomes
To have a great knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives.
To assist the Service Manager in the effective leadership and management of the staff team, ensuring that staff are listened to and valued.
To ensure that the staff team work collaboratively to manage and lead their young people in an effective way, in line with best practice and Amber values, making a positive difference to the young people we support whilst improving their outcomes.
To ensure compliance with all statutory, regulatory and contractual requirements ensuring appropriate records are kept and maintained, striving to provide outstanding services to young people.
To maintain good working relationships and to represent Amber positively and progressively in dealings with a range of external stakeholders in all areas of your work.
To champion and celebrate good practice, to excite and enhance further great working.
To assist the Service Manager in ensuring the proper application of Ambers’ policies and procedures
To assist the Service Manager in ensuring the financial sustainability of the centre and budget.
To create new and maintain existing excellent working relationships with our referrers and stakeholders and expand upon these to identify new referral streams and to complete a thorough needs and risk assessment with young people.
To build relationships with external stakeholders and to market and promote Amber in order to achieve maximum occupancy levels within the centre and reach target for funded placements.
To have a professional approach to all work aspects in line with the vision and values of the organisation and maintain all records in line with statutory and local policies and procedures.
To assist the Service Manager to ensure that the centre runs at its targeted occupancy according to the annual budget.
To assist the Service Manager in reaching funded occupancy set out in the annual budget.
To assist the Service Manager in completing a thorough and comprehensive assessment with all potential new residents to assess their suitability and appropriateness for the service.
To ensure that all telephone calls and correspondence to the centre are answered professionally and promptly.
To produce written progress reports to statutory funders and work alongside colleagues on tender applications for new contracts as and when required.
To ensure the smooth transition and induction of all new residents to the centre, you will be required to assist with supervised drug and/or alcohol testing.
To effectively communicate with colleagues, residents and agencies.
To build and maintain open and productive relationships between all parties.
To facilitate regular team meetings and provide clear and concise communications to the staff team at regular intervals.
To ensure that each member of your staff receives one to one supervision in accordance with the supervision policy.
To attend events when required and at times deliver presentations.
To work alongside the Service Manager to complete objectives and achieve targets set for the service.
To undertake relevant training that may fall outside of their normal working pattern and hours.
To maintain high and excellent standards of practice using a person centred approach to support that places the dignity and integrity of the individual resident at the forefront of priorities.
To deputise for the Service Manager in their absence and assume full responsibility for the running of the service.
Other tasks which may be required to ensure the smooth and effective running of the service.
Personalised support
Encourage and act upon innovation in your area to deliver quality services.
Develop relationships with external support services to ensure the needs of our young people are met and that they are effectively supported by specialist teams.
Develop relationships with external employers and other organisations to ensure young people have access to education, training and employment opportunities.
Ensure that each young person has a SMART and person-centred support plan in place.
Ensure young people are listened to, responded to with actions taken through various forums
Ensure the health and wellbeing of young people we support is appropriately monitored and reviewed.
Safeguarding and safety
Ensure compliance with safeguarding policies, statutory requirements and local authority protocols.
Be accountable for safe working practices ensuring the availability of appropriate equipment and resources.
Report accidents and incidents in accordance with company policies and procedures.
Staffing
To assist the Service Manager in the recruitment of new staff in accordance with our Safer Recruitment policy
To provide a thorough and comprehensive induction programme to new staff.
To ensure that sufficient staff are available to deliver high quality services and take responsibility for the staff rota.
Ensure that staff are effectively led and appropriately managed to ensure that excellent performance is recognised and remedial action is taken where performance or conduct falls below expectations.
Alongside the Service Manager, ensure that all staff receive appropriate supervision, appraisals and are actively and positively encouraged to maximise their skills and qualities.
Provide opportunities for staff training and development.
Assist the Service Manager with absence management, monitoring staff performance and handling any disciplinary issues including investigations.
Promote and advocate for equality, diversity and inclusion and ensure that the young people within the centre are managed in line with Amber values and our Equality, Diversity and Inclusion Policy.
Actively seek out, listen to and engage with staff and young people frequently to address areas of concern and/or improve ways of working.
Quality and Management
Ensure that the centre is well-led and provide strong leadership by enabling, inspiring and motivating staff and residents to generate a culture of creativity and ideas which help shape the future and find new and better ways of working.
Be accountable for the monitoring, assessment and reporting of the quality and outcomes of the services provided.
Work alongside the Service Manager to ensure all services are delivered within budget.
Ensure all incidents, accidents and complaints are recorded in accordance with policies and procedures.
Fundraising
To work effectively with the fundraising team, helping to ensure that they have the information needed to complete effective applications, proposals and reports.
Help facilitate visits of funders to demonstrate the impact of Amber’s work.
To assist the Fundraising Manager in the collection of positive case studies, photographs and news to compliment Amber’s communications work.
Financial
To follow all financial policies and procedures as required and in the absence of the Service Manager.
To assist the Service Manager in ensuring compliance with the centre budget, ensure effective budgeting and budgeting controls are in place.
To support the Service Manager in completing and contribute to the annual budget.
In the absence of the Service Manager, take responsibility for resident related income including housing benefit and resident’s service charge.
In the absence of the Service Manager, take responsibility for petty cash, ensuring this is accurately recorded and controlled.
Experience
Relevant professional or management qualification
Experience in management, preferably in the social care sector.
Experience leading and delivering projects.
Results focused, the ability to work proactively, plan, organise and optimise resources and complete targets within agreed timescales.
Ability to demonstrate effective people management skills through delegating, empowering, motivating and coaching staff.
Proficient in the use of Microsoft Office.
Experience of working with disadvantaged young people.
Effective Budget and Resource management.
Experience of effectively managing change and delivering service improvements.
Networking, influencing and negotiation skills
Personal Qualities
To be relationship focused and understand and address the needs of your staff team and young people.
To demonstrate commitment to equality, diversity, inclusion and the values of the organisation.
To be assertive, confident, resilient and have the ability to initiate action when required.
To have passion, enthusiasm and drive.
To be a reliable, supportive and a professional role model for effective leadership with the centre.
To work flexibly according to the organisational requirements.
Job Types: Full-time, Permanent
Salary: £33,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Application question(s):
- Can you confirm that you are aware that this role is based full-time in Ockley, Surrey (RH5 5NG)
Experience:
- Management: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Head of Marketing and Communications
Salary: £52,915.20 per annum
Hours: 37.5 hours per week
Duration: Permanent
Location: Hybrid - Remote working with requirement to regularly work from HQ in Exeter or any other Devon Air Ambulance premises.
The Role
We have a rare and exciting opportunity for an experienced marketing and communications leader to join the Devon Air Ambulance team and help us tell our story.
Supported by a team of six, and working across the charity, the role will design and deliver marketing and communications strategies to support our mission, vision and strategic aims.
From developing our digital marketing across social media and a new website, to implementing a new visual identity, to underpinning our fundraising activities with creative and compelling communications, the breadth of this role provides a unique opportunity for someone to make a significant contribution to our ongoing success.
The Candidate
We’re looking for an outstanding marketing and communications leader who is strategically minded and delivery focused. They will be able to lead and develop an existing team and be adept at building and maintaining productive working relationships. They will seek out new opportunities to add value to existing activity and develop new ventures in collaboration with colleagues from a diverse range of different disciplines across the organisation. The ideal candidate will bring experience from a charity background and be used to supporting a broad portfolio of income generating activities. They will also be as comfortable leading communications internally as they are externally.
The Package
Salary: £52,915.20 per annum.
As a valued member of the team you will have access to a wide range of employee benefits including:
- 25 days annual leave plus 8 bank holidays (pro rata)
- Maternity/Paternity & Adoption leave
- Pension scheme
- Occupational sick pay scheme
- Free counselling and financial wellbeing services
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
The closing date for applications is 9am Tuesday 28th May 2024.
Interviews will be a two stage process and held in person at HQ.
1st interview - Monday 10th June 2024
2nd interview - Thursday 20th June / Friday 21st June 2024
Please note: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received.
Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.
No agencies please.