Operations Support Jobs

We have an exciting opportunity for an Operations Manager to join our team in Gloucestershire, working 37.5 hours a week. This role is based at our Gloucester office, also covering the Wiltshire & Swindon region with weekly travel expected.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

We are seeking a dynamic and adaptable individual for a hybrid role based in our Gloucester office with weekly travel expected to the Wiltshire & Swindon region. This position offers a unique blend of working environments supporting a healthy work-life balance, offering the flexibility to work from home on occasion.

As the Operations Manager for Gloucestershire and Wiltshire you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.

You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.

You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner, Gloucestershire Constabulary, Wiltshire Constabulary, Gloucestershire County Council, criminal justice agencies as well as other statutory agencies and third sector organisations across Gloucestershire and Wiltshire.

You will be the nominated deputy for the Area Manager covering both services and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.

As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

About The Elders

The Elders was founded by Nelson Mandela in 2007 as an independent group of global leaders working for peace, justice, human rights and a sustainable planet. There are 12 active Elders from Africa, Asia-Pacific, Europe, Latin America, and the Middle East. The group has been chaired since 2018 by Mary Robinson, former President of Ireland and United Nations High Commissioner for Human Rights. Previous chairs were Desmond Tutu and Kofi Annan.

The Elders operate through private diplomacy and public advocacy; they use their experience, influence and access to heads of state and government to engage politically, and their connections to civil society to stand in solidarity with the most vulnerable people and communities.

Role Overview

Working closely with the Deputy Director (Operations) [DDO] and line managed by the Operations Manager [OM], the Operations Officer contributes to the work of the Operations team, sitting within the larger Corporate Services team. This role involves supporting the planning, and organisation of all operational and logistical elements of Elders’ meetings, trips and events, as well as supporting the secretariat’s information technology infrastructure, system security and technical capacity, and the facilitation of knowledge management.

Person Specification

Experience

• Excellent written and verbal communication skills, including fluency in written and spoken English.
• Proficiency in Microsoft Office 365. Experience in managing IT and telecoms systems is desirable.

• Experience with providing logistical support for events and/or individuals desirable.
• High level of organisational and administrative skills, attention to detail, ability to problem solve and adapt quickly.

Person Qualities

· Flexible, happy to work in a dynamic environment where priorities and plans may change unexpectedly, and able to remain calm under pressure.

· Initiative, confidence and willingness to accept responsibility.

Behavioural

· A strong personal commitment to the mission and values of The Elders.

· A flexible style and willingness to work in a small, collaborative team.

· Ability to develop effective working relationships with sensitivity and respect. 

· This role may require some international travel, in exceptional circumstances.  You may be required to attend staff or Elders events in the UK from time to time.

Main Duties and Responsibilities:

Logistics and Events

In consultation with the DDO and OM:

· Assist with practical and logistical support to the Elders, Advisory Council, team members and others for Elders’ meetings, travel and events.

· Supporting external communication in preparation of logistics/travel for meetings, international visits, events and online meetings, where required.

· Support research, including site visits, in preparation for The Elders’ visits, meetings and events, create reports and make recommendations to the DDO and SMT.

· Assist with the production of necessary health, security and travel briefings and/or protocols for staff, Elders and Advisory Council for all meetings, visits and events.

· Support post-event work including recording contact details and sending formal correspondence, as required.

· Occasional engagement with international entities including embassies, government offices and external partners to arrange appropriate logistics/protocol/security measures for Elders travel, where required.

· Assist with the preparation of necessary insurance, health, security, and safety measures and precautions during Elders’ meetings, visits and events, where required

Information Technology

In consultation with the DDO and OM:

· Support the organisational management of technology including: systems architecture, asset and CRM databases, ensuring adequate IT systems, polices and protocols to ensure the various organisational archiving policies and protocols are adhered to.

· Work with the IT support companies and other suppliers, consultants, and partner organisations as required to fulfil the management of day-to-day operations;

· Provide day-to-day IT and systems support to the London Secretariat office.

· Encourage and facilitate team wide usage of knowledge-based tools and applications, providing instructional training where required.

Executive Support

· Provide some diary support for the CEO to schedule external meetings once a meeting has been agreed in principle.

Other

· Other duties as required.

Working at The Elders

We operate a hybrid working policy, with a high degree of flexibility for staff. We ask staff to attend the office based on need, not a quota of days. We believe there are certain activities that are best conducted in person and also hold monthly “in days” when the whole team comes together. Additionally, some roles involve international travel, the timing of which is usually decided by Elders’ commitments. Aside from these obligations, staff are free to choose the balance between working remotely and working in the office that suits them best. We are based close to Green Park station in London, in a newly refurbished office.

Salary will be in the £29,600 -32,000 per annum range, depending on experience.

In addition to a competitive salary we offer the following benefits:

• Private pension scheme with 10% employer contributions

• Optional private medical and dental insurance

• Group life assurance equivalent to 5 x annual salary

• 28 days of paid annual leave (with 3 of these days on stipulated dates between the Christmas/New Year holidays) plus all UK bank holidays and public holidays

•Enhanced parental leave

As the Business Operations Manager at The Way Youth Zone, you will play a pivotal role in ensuring the efficient and effective functioning of our organisation with responsibility for back office functions, including facilities and infrastructure, volunteering, reception & administration and catering. As a member of the Senior Leadership Team, reporting directly to the Chief Executive Officer, you’ll lead a team and contribute to the overall success of our vibrant youth zone.

We are looking for an experienced and professional Business Operations Manager/Office Manager who is passionate about making a positive difference in young people’s lives, a problem solver who enjoys working in a fast paced and varied environment with: 

• a robust working knowledge of policies and procedures relating, but not limited to, Data Protection, Human Resources, Health & Safety, Safeguarding;
• experience in operational and people management;
• an understanding of systems (for example CRM platforms or data bases such as Salesforce, 
• time and attendance platforms such as Breathe HR, and other software for room bookings, 
• health & safety etc.)
• a willingness to learn and grow

Business Operations Manager Responsibilities:

Administration and Reception:

• Overall responsibility for the management of the ‘back office’ or non-delivery function, including ensuring resources and facilities are adequate (Youth Zone’s communications, office management & safe office environment).
• Establishing and maintaining appropriate office administrative systems, which may include supporting the delivery team to meet reporting requirements, and training the staff team in using all systems effectively and accurately.
• Developing, reviewing, and updating policies and procedures and ensuring they are understood and observed
• Oversee reception services, ensuring a positive experience for all visitors, in collaboration with the Reception Lead.
• Implement data protection protocols for sensitive information.
• Ownership of full recruitment processes; ensuring managers adhere to safer recruitment practices.
• Setting up and maintaining employee personnel files, in line with appropriate data/HR legislation.
• Providing an effective and efficient secretariat service to the CEO and Board of Trustees

Facilities & Infrastructure:

• To work alongside the Facilities Manager, Catering Manager and Head of Youth Work to ensure a high standard of Health and Safety and compliance at the Youth Zone.
• Develop and execute long-term plans for facility maintenance, upgrades, and expansion.
• Allocate resources efficiently to maintain a safe and welcoming environment for members and staff.
• Collaborate with external vendors for repairs, security, and facility improvements.
• To take a creative and enthusiastic approach to making The Way Youth Zone a valued facility in the locality.
• Promote eco-friendly practices within the facilities.

Catering:

• Ensure high-quality food services that meet health and safety standards in collaboration with the Catering Manager.
• Work closely with the Catering Manager to create diverse and nutritious menus.
• Oversee and monitor catering expenses and negotiate contracts with suppliers.
• Enhance the dining experience for youth members and staff in collaboration with the Catering Manager.

Volunteer Management:

• Develop a robust volunteer recruitment strategy in collaboration with the Volunteer Coordinator.
• Provide ongoing training and support to volunteers, where required
• Oversee the establishment of recognition initiatives to appreciate volunteer contributions.
• Coordinate volunteers’ tasks and schedules in collaboration with the Volunteer Coordinator

External IT Support:

• Collaborate with external IT service providers to maintain hardware, software, and network systems.
• Ensure data security and compliance with privacy regulations.
• Develop IT disaster recovery plans.

Direct Staff Management:

• To provide line management to the Catering Manager and the Facilities Manager, with a focus on the back office and administrative process needed for these roles to succeed.
• To provide line management to the Volunteer Coordinator, who will be responsible for the safer recruitment, training and stewardship of a large cohort of volunteers.
• To provide line management to the Reception Lead who in turn may manage the Youth Zones reception team.
• Regularly assess staff performance and provide constructive feedback.
• Identify growth opportunities for team members.
• Address any interpersonal issues within the team.
• Promote and organise staff development and training, in partnership with the Safeguarding, Training and Impact Manager

Senior Leadership Team:

• To be an active member of the team and deliver a focused, measurable contribution to the Youth Zone’s overall strategic plan operating in line with WEST Youth Zones and OnSide’s values and principles.
• Overall responsibility for ensuring the HR online system is being utilised effectively
• Work closely with other departments (e.g., Delivery, Fundraising) through your direct reports.
• To be alert to issues of safeguarding and child protection, ensuring the welfare and safety of Youth Zone members is promoted and safeguarded, and to report any child protection concerns to the Designated Safeguarding Leads using policies, procedures, and practice (training to be provided).
• Liaising with and working alongside the OnSide support team and engage with the wider Network of 14 other Youth Zones.
• To assist with any promotional activities and visits that take place at the Youth Zone, positively contributing towards increasing Youth Zone membership.
• As part of the management team, to deliver a focused, measurable contribution to the Youth Zone’s overall strategic plan.
• To carry out any other reasonable duties as requested by the Chief Executive

Skills and Knowledge Criteria:

• Proven experience in senior administrative roles within a busy office environment
• Experience of operational management & line management responsibility for a varied staff team
• Experience of providing support at Board or Chief Executive level
• Excellent organisational and communication skills
• The ability to manage office systems and contact databases, to set them up and to use them effectively (for example MS Systems or Salesforce) 
• A working knowledge of Excel and ability to compile spreadsheets, prepared reports and scrutinise data
• Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders- at all levels and from all sectors
• The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard
• Be able to write fluently, to think clearly and to grasp new concepts quickly.
• To be fully IT literate
• Ability to pay attention to detail, be thorough and organised
• Ability to work on own initiative and as part of a team
• Evidence of ongoing professional development (for example HR procedures, safeguarding, health & Safety, management)
• A willingness to work flexibly to meet business needs
• A willingness to cover events, holidays and staff absence 
• Enhanced DBS clearance and a commitment to Safeguarding children
• Experience with the charity or service sector
• Experience minute taking 
• A qualification relevant to the role (Business Administration, CIPD etc.)

About Global Health 50/50:

Global Health 50/50 (GH5050) provides rigorous data and insight in the pursuit of gender equality within global health and across sectors, systems and frameworks. Established in 2017, GH5050 operates as an independent, evidence-driven initiative with charitable status registered in the UK. Our ethos revolves around the principles of human rights, particularly in relation to gender equality, and we are resolute in our commitment to effecting meaningful change.

At GH5050, we embrace an authoritative, analytical approach, underpinned by a genuine concern for social justice and equity. Our work transcends borders, drawing upon a wealth of data-led insights to inform policy, shape discourse, and drive tangible progress. As a trusted source of information and analysis, we serve as both catalyst and convener, fostering collaboration among diverse stakeholders to effect change.

While founded to monitor and act on inequalities and inequities in the global health sector, GH5050 is now embarking on an ambitious expansion into new sectors, including law and justice and finance and economics building upon our proven model of data-driven advocacy. By leveraging partnerships, engaging stakeholders, and amplifying marginalized voices, we aim to make enduring contributions to the global pursuit of gender parity and social justice.

Role Summary:

Global Health 5050 is seeking a hands-on Head of Operations to support the professional running of the charity. The successful candidate for this post is expected to play an integral role in contributing to the growth of GH5050, as well as taking a leading role in managing the day-to-day and longer-term operations of the charity.

We are looking for a motivated and proactive individual who is able to switch seamlessly between strategic thinking and in the detail execution. The ideal candidate will be capable of adapting to various responsibilities, whilst fostering a collaborative and flexible working environment across our small team.  We encourage applications from people who not only meet the person specification, but are excited by our mission and values.

Role Responsibilities:

● Support the leadership of GH5050 and the key organisational management decisions that need to be made for the effective growth and operations of the charity.

● Ensure effective internal communications by facilitating clear, consistent, and timely information sharing across all team members.

● Own the candidate experience of our team from recruitment to onboarding, learning & development through to performance management and reward.

● Implement and maintain HR policies, procedures, and best practices to ensure legal compliance for a fair and equitable workplace, using external experts (currently Safe HR) as needed.

● Ensure the quality and effective operation of internal policies, including keeping core policies up to date, developing new policies, organising the review of existing policies.

● Maintain the risk register and monitor and deliver priority activities to mitigate risk.

● Own the implementation of a new organisation-wide programme management tool, ensuring seamless integration and securing team buy-in through effective communication and training initiatives.

● Support the Co-CEOs to engage with the board of trustees. Prepare documents for board meetings; liaise with trustees to fix dates and meetings; support the effective operation of board meetings; develop proposals for trustee engagement; take minutes of board meetings and follow-up on action points; support the recruitment and onboarding of new trustees to the board.

● Manage the operations functions including office rental agreements, our IT systems and providers, other suppliers of goods and services (insurance, HR, finance). Provide any other general operational and administrative support as appropriate, within the general scope and level of the post.

● Ensure that GH5050 complies with legal and other statutory regulations, including leading and managing Charity reporting requirements to the Charity Commission and other relevant bodies and undertakes ongoing risk assessments and proposed mitigation measures as required.

● Lead on Annual Returns to the Charity Commission in collaboration with the Finance Manager and Trustees and ensure timely and accurate reporting to HMRC.

● Work with Deputy Director and the Finance Manager on the management of the financial resources and project grants of the Charity, ensuring that all expenditure complies with funder and legal regulations.

● Direct line management of Finance Manager and Operations Executive. Support to ensure payroll, pensions, expenses, etc. are paid out in an accurate and timely manner and that new staff are enrolled in payroll / pensions etc.

Person specification: 

● Bachelors-degree qualification or relevant professional experience.

● Experience working in a similar or relevant role with a passion for the GH50/50 mission and where they can have impact.

● Experience in human resources, policy creation and GDPR.

● Experience engaging with NGO boards of trustees.

● Demonstrated proficiency in managing teams, some of whom are based remotely.

● Experience of working effectively in a team, with excellent interpersonal skills and the ability to build collaborative professional relationships with a wide range of partners across diverse contexts, including whilst working remotely.

● Experience working independently and flexibly. An ability to manage competing priorities and ensure projects are delivered on time and to a high standard. 

● Strong familiarity with MS Excel and proficient in using a wide range of software.

 

Competencies:

● Excellent written and verbal communication skills, including a good standard of written and verbal English

● Excellent organisational and planning skills

● Ability to work both independently and collaboratively within a multidisciplinary team

● Ability to lead and manage a largely remote team 

● Ability to work to deadlines

● Self-starting skills

● An organised approach to time management

● A commitment to social justice, gender equality and global health

All Staff are required to:

● Demonstrate commitment to GH5050’s organisational values, including exercising high ethical standards with attention to teamwork, collaboration and integrity

● Ensure that they have read and understood all mandatory policies and procedures

● Uphold the Equality, Diversity & Inclusion and Anti-Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Charity

● Act always within the Charity Rules, Policies, Procedures, and any other statutory requirements

● Be proactive, bring ideas, suggestions and contribute to the improvement and development of the charity

● Undertake training as required

● Attend staff and team meetings as required

● Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues and visitors

● To establish, foster and maintain close working relationships with other functions to allow swift resolution of issues and sharing of knowledge

● Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities

Our generous staff benefits include:

● 28 days annual leave, plus bank holidays. In addition, we provide 3 days leave over the Christmas and New Year period

● Flexible working arrangements – with at least 1-2 days per week in the Cambridge office

● 5% employer pension contribution

● Employee Assistance Programme (EAP) via Health Assured

● Professional Development and Training

We are recruiting a Finance and Operations Manager to lead on all aspects of financial planning, management and reporting to First Story, to support the processing of all day-to-day financial transactions, and to ensure that the finance function is carried out effectively and efficiently. The successful candidate will have experience of SORPs and will have both a strategic and operational 'hands on' approach. You will work closely with SLT colleagues to ensure that operations run effectively across the organisation.

The role would suit an experienced finance manager who is able to work both strategically and operationally across a small, distributed team with a central office in London. You will work closely with the CEO, reporting to the board on a quarterly basis.

As a key member of the senior leadership team, you will work closely with the Head of Programmes, Head of Development and CEO to deliver and monitor our ambitious strategy, Reach and Impact, effectively. The post holder will contribute to the strategic development of First Story over the next period, presenting to the board.

Key info

• FTE salary £40,000 to £42,000
• 0.6 FTE (21 hours a week)
• FTE 25 days annual leave + public holidays
• Hybrid working
• Interviews will be held in 15/16 July 2024.

Application closing date: 10am, 8 July 2024.

As the senior finance lead, you will play an active role working with the CEO and senior managers preparing budgets, managing the monthly accounts and monitoring the financial position to support strategic decision making. You will develop and improve existing financial systems to ensure that regular accurate management information is available.

In addition, you will be responsible for all HR Operations, including sending out contracts, and ensuring that the policies and procedures remain up to date.

The role is varied and is an integral part of the wider senior manager team. In addition to professional skills and experience, enthusiasm and curiosity are key to the role.

The role is entirely remote and there is flexibility in the number of hours (full time or 0.8) and in the working pattern.

About Global Health 50/50:

Global Health 50/50 (GH5050) provides rigorous data and insight in the pursuit of gender equality within global health and across sectors, systems and frameworks. Established in 2017, GH5050 operates as an independent, evidence-driven initiative with charitable status registered in the UK. Our ethos revolves around the principles of human rights, particularly in relation to gender equality, and we are resolute in our commitment to effecting meaningful change.

At GH5050, we embrace an authoritative, analytical approach, underpinned by a genuine concern for social justice and equity. Our work transcends borders, drawing upon a wealth of data-led insights to inform policy, shape discourse, and drive tangible progress. As a trusted source of information and analysis, we serve as both catalyst and convener, fostering collaboration among diverse stakeholders to effect change.

While founded to monitor and act on inequalities and inequities in the global health sector, GH5050 is now embarking on an ambitious expansion into new sectors, including law and justice and finance and economics building upon our proven model of data-driven advocacy. By leveraging partnerships, engaging stakeholders, and amplifying marginalized voices, we aim to make enduring contributions to the global pursuit of gender parity and social justice.

Role Summary

The Operations Executive will join a small but rapidly growing team working at GH50/50. Within this role, and in close collaboration with the Head of Operations you will ensure high quality administrative support across GH50/50, setting the entire team up for success. This is a crucial role that will ensure that things run effectively and efficiently in support of our mission.

This is a brand new role for GH50/50, therefore we are looking for a bright, self-starter who can work with the Head of Operations to shape the role; providing recommendations to the organisation on administrative processes and own their projects from conception to delivery.  You will play a pivotal role in supporting the charity's administrative and strategic initiatives as we enter a new phase of growth. We foresee that the successful candidate will enjoy variety, will be highly organised and will have a can-do attitude.

Job Responsibilities:

o Support the Head of Operations in the smooth and efficient running of the GH50/50 office.

o Collaborate with the Head of Operations to source and roll out a new organisation-wide management system for GH50/50, ensuring thoughtful integration into our current working practices.

o Organise the Co-CEOs calendars, including scheduling meetings and appointments.

o Support the Head of Operations to prepare and manage correspondence, reports, and documents as required.

o Alongside the Head of Operations, maintain effective office management and administrative procedures.

o Manage and triage the organisational email account

o Monitor and update the organisation-wide contact database

o Ensure compliance with data protection and ethics legislation, including being up to date with GDPR requirements (training can be provided).

o Coordinate support to the team on basic financial management tasks, including expense claims and other reporting.

o Arrange and coordinate internal and external meetings, including managing calendars, conference call logistics, venue booking and wider meeting preparation tasks, preparing agendas, and minute-taking/dissemination of actions.

o Attendance at internal meetings across all work streams to increase information sharing and keep a sense of organisations objectives

o Coordinate the distribution of board and trustee and advisory group(s) meeting materials and invites.

o Support the Head of Operations to improve the ease of filing documents through our current system - SharePoint.

o Own the planning and organising of certain events, including launches, roundtables and conferences. This will include event management and travel booking, when required.

o Flexibility to take on additional administrative tasks as and when needed in support of the charity.

Skills and Qualifications:

● A keen self starter, who is passionate about the GH50/50 mission and where they can have impact.

● Experience in working with or for academic institutes for research organisations would be beneficial, as would experience working with a remote team with globally based stakeholders

● Excellent organisational and time management skills.

● Strong communication skills, written and verbal, with high emotional intelligence.

● Proficient in Microsoft Office Suite, and familiarity with HR and financial management systems.

● Excellent interpersonal skills and the ability to build collaborative professional relationships with a wide range of partners across diverse contexts, including whilst working remotely.

● Ability to handle confidential information with discretion.

● Knowledge and understanding of the charity sector.

All Staff are required to:

● Demonstrate commitment to GH50/50’s organisational values, including exercising high ethical standards with attention to teamwork, collaboration and integrity.

● Ensure that they have read and understood all mandatory policies and procedures.

● Uphold the Equality, Diversity & Inclusion and Anti-Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Charity.

● Act always within the Charity Rules, Policies, Procedures, and any other statutory requirements.

● Be proactive, bring ideas, suggestions and contribute to the improvement and development of the charity.

● Undertake training as required.

● Attend staff and team meetings as required.

● Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues and visitors.

● To establish, foster and maintain close working relationships with other functions to allow swift resolution of issues and sharing of knowledge.

● Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities.

Our generous staff benefits include:

● 28 days annual leave (pro rata for p/t), plus bank holidays. In addition, we provide 3 days leave over the Christmas and New Year period.

● Flexible working arrangements with at least 1-2 days per week in the Cambridge office

● 5% employer pension contribution

● Employee Assistance Programme (EAP) via Health Assured

● Professional Development and Training

Working alongside the current Operations Manager (Procurement & Contracts) you will help us develop sector-leading educational resources through our supply chain. We are a mission-led organisation that exists to improve pupil outcomes and close the disadvantage gap by raising the quality of the curriculum that teachers and pupils access.

If you want to do some of your life's best work for an organisation committed to closing the disadvantage gap and improving outcomes for all then this could be the role for you.

This is a temporary part-time role (up to 0.8 full time equivalent, fixed term for 12 months - open to a discussion on less hours for the right candidate).

You will:

• Lead the continuous improvement of multiple procurement and contract management processes/systems.
• Manage and maintain the Oak supply chain (7-figure budget) and all external contracts (approximately 200).
• Develop tender specifications to engage high quality suppliers, negotiating and implementing contracts.
• As a member of the Oak Team, contribute to the planning and culture of the organisation.
• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.
• Deputise for Head of Operations and take on other general responsibilities as required .

You should have:

• 5+ years experience in leading the continuous improvement for procurement and contract management processes and systems. 
• Extensive knowledge of public sector procurement (service delivery) including holding or working towards a Chartered Institute for Procurement & Supply /International Association for Contract & Commercial Management/World Contracting & Commerce qualification. 
• Excellent analytical skills with the ability to assess quantitative and qualitative feedback and make recommendations for action. 
• Outstanding stakeholder engagement and influencing skills with a track record in developing relationships and building rapport with a wide range of people.

Although not essential, experience in brokering and managing third-party copyright would be highly desirable.

WE RESERVE THE RIGHT TO CLOSE THE ROLE EARLY.

We do things differently at Oak and are always looking to improve our ways of working and challenge the status quo. Why not join us and be part of an innovative organisation working to support teachers and improve pupils’ access to quality education?

We’re actively looking for candidates from diverse backgrounds to work with us to shape Oak’s future. Apply for this role through Applied, a hiring platform we use that’s designed to remove bias from the recruitment process and create a fair experience for everyone.

We offer flexible working where you can base yourself at home or in a co-working office of your choice; whichever works best for you. We work a 36-hour a week and most colleagues finish early on a Friday or take every other Friday back to ensure they keep a healthy work-life balance.

Head of Operations (SECE Mind)

This is an exciting opportunity for a values-led individual to bring their organisational flair to an organisation delivering important services in South East and Central Essex.

Location: Southend-on-Sea (Hybrid)
Contract: Permanent, Full time
Salary: £38,000 - £45,000 per annum
Benefits:

- Auto-enrolment Pension scheme with 3% contribution from the organisation
- Opportunities for hybrid working after an initial embedding period
- Training and development opportunities
- Our commitment to providing wellbeing opportunities in support of staff, including an Employee Assistance Programme

Role Responsibilities:

As Head of Operations you will be responsible for ensuring organisational effectiveness by playing a pivotal role in overseeing various aspects of our operations, including governance, compliance, safeguarding, operations and team management, finance, human resources, IT, and administrative functions.

You will work closely with the CEO and senior management team (SMT) and will be responsible for ensuring the smooth and efficient functioning of our day-to-day operations, while contributing to the strategic planning and growth of the organisation.

Requirements:

You will need to have:

- Knowledge of the regulatory requirements for a charity.
- Experience of driving organisational strategy and managing change.
- Proven experience of leading teams and developing strategies to improve performance.
- Previous experience of management, co-ordination, preparation and delivery of financial information to stakeholders including Boards of Trustees.
- Experience of leading the financial and administrative operations of a charity.
- Highly numerate with previous experience of setting and managing budgets, management accounts and cashflows.
- Excellent administrative skills with rigorous attention to detail.
- Ability to work collaboratively and transparently as part of a team and provide support for colleagues.
- Excellent people management skills.
- Excellent verbal and written communication skills.
- Strong commitment to equality of opportunity and the ability to bring this to the forefront in a professional context.

Eastside People is supporting South Essex and Central Essex Mind in the recruitment for this role.

Before you make an application, please download and read the SECE Mind Candidate Information Pack.

Please note that we will focus on your demonstrable experience and potential in the areas listed under the Person Specification and do not expect candidates to have experience in all responsibilities outlined in the Job Description.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.

About South East and Central Mind

We are South East and Central Essex Mind (SECE Mind). We support people to live well in their communities and at work. We are passionate about change. We find innovative ways of supporting everyone to develop their potential by providing advice and support. We are working together for a common social purpose, sharing responsibility and accountability. We value working in partnership. We know that bringing together different perspectives can help find solutions to complex problems. We ensure that people experience better mental health. We are an independent charity and also an active member of the Mind network.

Closing date 12-07-2024

REF-214 878

 Saferworld is an independent international organisation working in partnership to prevent violent conflict and build safer lives. We work in solidarity with people affected by conflict to improve their safety and sense of security and we conduct wider research and analysis to contribute to local, national and international policies and practices that help foster lasting peace. Our priority is people – we believe in a world where everyone can lead peaceful, fulfilling lives free from fear and insecurity. We operate on a not-for-profit basis with partners in Africa, Asia and the Middle East and policy centres in Beijing, Brussels, London and Washington DC. Saferworld is registered separately in Belgium, the USA and China as strategically aligned affiliate organisations.

We are seeking an exceptional individual to fill the role of Director of Finance and Operations. This is a pivotal position within our organisation, offering the unique opportunity to shape and drive the financial and operational strategies that will propel our peacebuilding and partnership efforts forward over the next several years to deliver on its 2021-2031 strategy.

As the Director of Finance and Operations, you will guide the development and implementation of our financial plans and operational initiatives. The post holder will model and ensure the embedding a business partnering approach, to support a working environment and internal operating systems that deliver for our programme and our partners. You will join a dynamic senior leadership team that fosters collaboration, innovation, and excellence in all aspects of our work.

We are looking for a visionary leader with a proven track record of strategic financial management, business partnering experience and a passion for making a positive impact in the world. The ideal candidate will possess strong interpersonal skills, a commitment to building effective relationships with stakeholders at all levels and across a range of contexts, a keen eye for detail, a strategic mindset, and a desire to drive meaningful change

Saferworld is committed to providing a safe trusted environment that safeguards our staff, partners and communities. Our organisational integrity is derived from the values and principles that underpin and guide our work.

Job purpose:

As a key member of Saferworld's senior leadership team, the Director of Finance and Operations will be instrumental in helping to shape the organisation's strategic direction. The role will strive to ensure financial sustainability, and the embedding of a business partnering approach to achieve Saferworld’s mission. This post-holder will provide strategic guidance and hands-on oversight of all critical financial and contractual aspects of our operations, and lead other key organisational functions, such as security and IT systems, enhancing resource management efficiency and organisational effectiveness. The Director will assess and optimise business processes and controls ensuring they are rooted in our strategy, identify and mitigate risks, and foster a culture of continuous improvement and sustainability.

Key responsibilities:

· Provide strategic leadership on financial strategy and management.

· Advise and support the CEO and Board on all financial matters, including risk management

· Oversee the organisation’s finance systems (including SUN), policies, and processes.

· Oversee global operational activities, such as insurance, procurement, ICT systems and relevant policies and procedures, ensuring alignment with organisational goals and maintaining global impact.

· Oversee global security efforts, encompassing physical and cyber aspects, to safeguard organisational assets and data.

· Provide inspirational leadership to foster the development of high-performing teams guided by strategic objectives and a shared sense of purpose.

· Manage a team of approximately 7 staff, providing managerial support and guidance to the team.

· Contribute to the organisation's overall development and operational management as an integral member of the Senior Management Team.

 

Person specification

Knowledge, qualifications and experience

• Accountancy qualifications, preferably CIMA, ACA and ACCA, and a clear understanding of Charity Fund accounting (SORP 2008 and the Charities Act 2003)
• Extensive experience in financial management and interdepartmental budgeting in a senior leadership position in an international organisation (preferable and international charity/non-for-profit).
• In-depth understanding of the complexity of overseeing and managing finances in an international context, particularly in contexts of conflict and/or war, including complexities of banking, tax, cash-flow management, exchange rate fluctuations and impact on budgets and forecasts, financial reporting, legal compliance, and transferring of funds to civil society and community-based organisation within different contexts, including conflict-affected areas.
• Senior leadership experience within the charity/not-for-profit sector and an understanding of costing funding bids and ensuring financial reporting systems meet funder requirements
• Experience of engaging and working with diverse funding streams including institutional donors, commercial contracts and Trust and Foundations and multiple currencies and geographic jurisdictions,
• Experience of working with a business partnering approach to achieve with others joint goals.
• An understanding and experience of project management delivery across an organisation, including an ability and willingness to undertake 'hands-on' tasks, such as preparing budgets, cash flows and other financial planning, management and control processes if required
• Operational experience in overseeing and supporting IT systems, especially in financial systems development – experience with the SUN system is especially desirable
• Experience working with a Board of Trustees and other governance levels of an organisation
• A track record in proven line and stakeholder management skills with the ability to work collaboratively and effectively with others to deliver shared results
• Experience in communicating effectively across cultures and with diverse audiences, both verbally and in writing

Skills and abilities

· Excellent strategic thinking, analytical and problem-solving skills to support the smooth running of finance within a complex organisation

· An entrepreneurial mindset focused on influencing organisational development and change and raising team performance in pursuit of Saferworld’s organisational strategic objectives

· Proven ability to lead, manage, inspire and motivate staff at all levels, including motivating technical staff within a matrix structure

· Excellent written and oral communication skills, including experience in communicating effectively across cultures and with diverse audiences

· Fluency in written and spoken English

· Ability to cope with a rapidly changing environment and handle high levels of pressure and multi-tasking

Personal qualities

· Commitment to the vision, mission and values of Saferworld

· Commitment to and compliance with Saferworld’s safeguarding principles

· Commitment to respect and value equality and diversity and understanding of how this applies to own area of work

· Active listening and effective communication with colleagues working in diverse contexts

· Commitment to own continuing personal and professional development

Other requirements

·Some international travel will be required – not more than 4 times a year – to conflict-affected contexts

 

We’re looking for a new Business Operations Manager to ensure the smooth running of our social enterprise, Data Orchard CIC. Applications will be particularly welcomed from those with knowledge and expertise in business processes - particularly small businesses. The ideal person will be focused and organised, experienced in using a variety of digital tools, good at working and communicating with a range of people, resourceful, and a problem-solver. 

Here at Data Orchard CIC, you're encouraged to be yourself. We promote and celebrate diversity and welcome applications from people who are neurodivergent, of global majority ethnicity, trans or non-binary, disabled, or however you might identify. You don't have to have all the experience and knowledge we have listed, as long as you are willing to learn.

Data Orchard is a social enterprise with a small team of employees, associates, and board members. We enable organisations working for social and environmental benefit to get better with data. Our clients are primarily charities, social housing providers, public sector bodies, and other nonprofit organisations. We work directly across the UK on around 30-40 projects a year. We reach and engage thousands more around the world, through our events, tools and resources, and online communities.

If this sounds like something you want to be a part of, please check out the full job description and the key attributes we’re looking for in this role and apply online and upload your CV before the deadline of 23h59 on Monday 1st July 2024.

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.

This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.

What you will do:

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
•  Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
• Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.

What you need:

• Experience of managing administration processes efficiently.
• Demonstrable experience of providing exceptional customer service.
• Experience of using and maintaining a database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
•  Good working knowledge of Microsoft packages.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

Director of Finance and Operations
Hybrid working (within the UK) with access to our London and Edinburgh offices.

About Us

The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges. We work across five continents with some of the world’s most vulnerable people to strengthen their voices in the decision-making arenas that affect them. With more than 150 members of staff working with associates and partners around the world, IIED has been at the forefront of evidence-based policymaking in sustainable development for over 50 years.

Facing urgent global challenges, IIED leverages its history, partnerships, community ties, innovation in policy, and a committed team to drive societal change. We host significant initiatives like the Green Economy Coalition, the Reversing Environment Degradation in Africa and Asia programme, the Least Developed Countries Initiative for Effective Adaptation and Resilience and serve as the secretariat for the LDC Group in climate talks, recently adding the chair’s office of the Intergovernmental Panel on Climate Change (IPCC).

This is an incredible opportunity for a high calibre professional with experience in financial, operations and information technology (IT) management and a background of leadership within the not-for-profit sector to make an impact.

As the Director of Finance and Operations, it's the perfect time to join our team in a newly created role on a full-time, permanent basis, working 35 hours per week.

The Benefits

- Salary of up to £91,102 per annum
- 25 days' annual leave per year. We are also closed between Christmas and New Year, and this is additional paid holiday
- 7.5% employer's pension contributions
- An employee protection scheme offering a flexible menu of benefits
- An employee assistance programme
- Flexible working options
- Support for learning and development

The Role

As our Director of Finance and Operations, you will provide strategic oversight of finance and operations, ensuring our financial sustainability and viability. The role is part of our Strategy and Leadership Council (SLC) and Operations Committee (OC), supporting the delivery of our Manifesto, which provides a renewed approach to impact and achieving our mission.

Supporting the delivery of our strategy and transformation agenda, you’ll deliver advice to senior leadership and provide strategic direction to our Finance, IT and Operations/Facilities Teams.

You will also lead our annual business budgeting and planning processes, working closely with the Executive Director (ED), Chief Operating Officer (COO) and Director of Strategy and Learning to allocate resources and report regularly on financial and risk related issues.

Additionally, you will:

- Report regularly to the Finance, Audit and Risk Assessment Board sub-committee.
- Identify the risks and opportunities to inform IIED’s future sustainability as well as driving improvements to support our vision.
- Oversee treasury management and manage our reserves.
- Have oversight of key bids to ensure commerciality and alignment between financial goals and strategic business priorities.
- Ensure adequate overhead recovery from funding arrangements.
- Lead on the development and improvement of financial policies, processes, and systems.
- Lead on the statutory audit process and be responsible for third-party audits.
- Coach and supervise direct reports.

About You

- Strategic and results driven executive.
- Highly analytical and practical.
- Forward-thinking and insightful.
- Have strong financial literacy and an operational background.
- Excellent leadership skills and alignment with IIED’s values and ways of working.

To be considered as our Director of Finance and Operations, you will need to be a qualified professional with an ACA, ACCA or CIMA (or equivalent) qualification with experience in:

- Financial, operations and IT management
- Financial planning, forecasting and budgeting
- Management and leadership in the not-for-profit sector
- Strategy development, project and risk management
- Leading implementation and upgrade of ERP systems
- Building strong relationships across a diverse and international stakeholder map
- Operating within the international and regulatory landscape in which IIED operates, with an understanding of VAT partial exemption and the application of VAT legislation to a global organisation

Even if you don't satisfy all the criteria, we still encourage you to apply as we will offer training and development to upskill the right candidate for the role. Importantly, you will have a passion for the work we do and our vision.

The closing date for this role is 30th June 2024.

IIED is a hybrid working organisation and you are likely to be working from home most of the time, therefore you will need a suitable place to work and a reliable, fast internet connection.

Other organisations may call this role Finance Director, Financial Controller, Head of Finance & Business, CFO, or Chief Financial Officer.

Webrecruit and the International Institute for Environment and Development are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to step into a vital role as our Director of Finance and Operations, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Operations Manager

Responsible to: CEO

Responsible for: Finance Officer

Location: Hybrid/Flexible (Travel to Manchester Office will be required)

Salary: £32,820 p.a. pro-rata (£13,128 actual)

Contract: Permanent 

Hours: 14 hours per week

DBS: The post is subject to an enhanced Disclosure and Barring check

Working hours and UK location are flexible. On occasion we may need responsiveness to organisational needs. This could mean working evenings and weekends, with prior notice. In addition to attending virtual and in-person team meetings, we may ask you to travel within the UK.

In summary, you are:

• Excited about the potential of a new generation of young working-class leaders.

• Eager to work for an organisation that isn’t afraid to take risks and places young people front and centre in its work.

• Passionate about building a country where working-class people are heard, celebrated for our strength and diversity and aren’t held back by our backgrounds.

About us: 

RECLAIM is a bold charity that is committed to building a fair and just world for and with all working-class young people. We build knowledge, power, community and solidarity to campaign on the issues that affect them the most. We do this in three ways:

Community - Creating spaces that grow a sense of belonging and solidarity.

Campaigns - Challenging institutions, systems and structures. 

Consultancy - Supporting organisations to become class-inclusive.

Our changemaking work includes:

• We supported young people to successfully campaign for free bus travel for all 16-18 year olds across Greater Manchester. A policy which now benefits 40,000 young people, making 250,000 free journeys per week and saving them and their families an average of over £500 per young person per year.

• We helped young people highlight and challenge the increasing use of violent and dehumanising language in politics. The campaign gained widespread media coverage and resulted in new commitments from the Speaker, Prime Minister and Leader of the Opposition.

• Young people we support were at the forefront of highlighting the impact of COVID19 on working-class communities and demanding better recognition of the essential workers keeping the country going during lockdown.

Role:

We are seeking a well-organised and resourceful Operations Manager to support and develop our infrastructure as we implement our exciting new organisational strategy. Working closely with our CEO and Head of Campaigns, this postholder will oversee the procurement, implementation and smooth running of our internal systems and processes, including HR and Finance. 

Responsibilities include:

• Oversee effective and efficient operations with support from the Leadership team​

• Manage organisational contracts such as phones, office space, internet etc. and ensure best value for money

• Lead on HR processes for staff and associates, which includes recruitment, contracts and inductions, and managing the staff handbook, policies and procedures​

• Oversee resource management and ensure that team members have the information, digital access and equipment they require

• Manage data and online filing systems, ensuring that we are fully compliant with UK data protection and privacy law​s

• Supervise finance function, which includes timely updating of accounts and payments, regular income/expenditure reports, liaising with accountants and Companies House, and supporting the leadership team with financial forecasting

• Organise internal events and meetings (e.g. team days, Board meetings)​

• Line management of our part-time Finance Officer

​

Person specification:

We are looking for someone with the following experience, skills and values:

Essential

A strong belief in the potential of working-class young people to be leaders of change.

2+ years of demonstrated experience of managing projects, including managing people and budgets

Natural problem-solver who is able to work both independently and collaboratively as part of a team

Great people skills and a strong commitment to social justice and inclusive workplaces

Excellent written and oral communication skills in English 

Takes initiative in bringing tasks or activities to the finish line with excellent attention to detail and project deadlines

Excellent IT skills and openness to learning new technologies (e.g. Google Drive, Xero, CRM systems)

Desirable

Experience leading operations, HR or finance

Experience in working in small charity environment

Willng to approach operations work flexibly and creatively

Understanding of GDPR and data protection legislation

 

Not familiar with the term working class?

No problem, lots of people aren't. It means different things to different people but for us at RECLAIM being working-class is characterised by a few key factors:

• You're on, or grew up on, a low income with limited access to wealth.

• You don't have many family connections to people with well paid, professional or powerful jobs.

• You find it harder to 'fit in' in middle-class spaces, interests and conversations.

• You're proud of your background and want people to see it as a strength, not a weakness

While working-class people have many of these things in common, we're a diverse bunch too. Working-class people are white, black and brown, LGBT+, disabled, recent migrants or refugees or from families who can trace their roots in the UK back generations, of various religions or none, women, men and non-binary. We're many things but we share the experience of growing up facing those four factors above.

​At RECLAIM we don't mind if people publicly identify as working-class or not, that's completely up to them.

You don’t need to be working-class to do this role or work at RECLAIM. Our work has always involved brilliant working-class allies. We do, though, especially encourage applications from people with direct experience of being marginalised by class and/or some other factor as we work to ensure our staff team is diverse as the young people we are here to support. 

To apply:

Please send a CV and cover letter outlining how you meet the person specification via Charity Job application link. 

The closing date for applications is Sunday 7th July 2024 at 10pm.

If you have questions or would like an informal conversation about the role, please contact us through our website.

First interviews (online) are scheduled to take place on Wednesday 10th July 2024.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Unfortunately due to being a very small team, we are unable to notify or offer feedback to unsuccessful applicants in the initial stages. If you have not heard from us by Tuesday 9th July then it is likely that your application has been unsuccessful. We thank you for your interest in working for RECLAIM.