Operations support officer jobs

• Are you a young woman aged 18 to 25 and interested in developing your professional and office-based skills? 

• Do you have lived experience of being affected by criminal exploitation & violence which is typically associated with ‘gangs’ and county lines?

• Do you want to work alongside other women for 12 months in an organisation that focuses specifically on making things better for girls and young women affected by criminal exploitation and violence? 

• Are you interested in work-based experience to evidence on your CV and in support of you moving into future work opportunities? 

• Do you have lived experience related to Abianda's work and find that you are facing barriers to employment and education opportunities?

If yes, then you might like to consider applying for Abianda’s internship programme.

Abianda is a London-based charity that works with young women and girls affected by criminal exploitation and violence, and the professionals who support them. We exist to ensure young women are no longer hidden in our communities and can live free from harm and abuse. We aim to bring about a culture shift in how services are delivered to young women and girls, so that they can access support that works for them when they need it.

This entry-level role is open to 18-25-year-old young women* who have been affected by criminal exploitation and violence. These experiences could be direct or indirect through relationships or areas and places lived or spent time in. You may also be a young woman who has had experience with statutory systems such as criminal justice, policing, social services or the care system where some of your experiences may be related to what is typically known as ‘criminal exploitation and violence’.

*We welcome non-binary people if they feel that they have lived experience that aligns with that of women and girls.​

Details of the role:

• Working 3 or 4 days a week for 12 months on a fixed-term contract

• Salary: £15,124.20 per annum (paid monthly), 21 hours a week (0.6 full-time equivalent) Monday to Friday business hours, negotiable start and end times

• Hybrid working, based in the Abianda office, Screenworks, Highbury Fields, N5 and some working from home

• Line managed by Sam, Abianda’s Head of Operations

• You will be provided with a laptop and phone to work from

The job description is attached. You can read more about how to apply at abianda[dot]com/internship-application

Part Time – 14 hours per week

Fixed term post for 12 months

Salary: £25,909 pro rata

(actual salary for working 14 hours is £10,363.60)

The Diocese of Chester is seeking to recruit a Finance Administrator who will provide finance support to the Diocesan Board of Education (DBE) and working under the direction of the DBE’s Finance & Operations officer and Director of Education.

 

The successful candidate will have an appropriate finance administration qualification (AAT Level 2 or equivalent) and have had previous responsibility for bookkeeping in a small to medium enterprise.

For informal conversation, contact Canon Chris Penn, Director of Education - contact details in the attached documents or via the apply/redirect to recruiter button. 

The job description, person specification and application form can be downloaded from the Diocesan website: Please see website address in the attached documents or via the apply/redirect to recruiter button.

Completed application forms should be returned to Mrs E A Geddes, Diocesan Director of Human Resources, preferably by email - contact details in the attached documents or via the apply/redirect to recruiter button. 

Closing date:  Sunday 21st September 2025

Interviews: Thursday 2nd October 2025

Are you looking for a role where your decisions help protect standards, build trust, and support the profession? As a Regulatory Officer, you’ll play a key part in making sure regulation is targeted where it’s needed most - from authorising individuals and chambers to supporting education and training providers.

This is a fantastic opportunity to join a respected professional regulatory body as a Regulatory Officer, playing a vital role in ensuring fairness, compliance, and high standards across the sector. If you’ve worked with case management, regulation, membership organisations, or other decision-making frameworks and want to apply your skills in a professional regulatory setting - this could be a great fit for you.

Role: Regulatory Officer
Organisation Type: Professional regulatory Body
Salary/Rate: £40,445 per annum
Working Arrangements: Full time (35 hours) Hybrid working (4 days per month in office)
Location: WFH/London Office
Employment Type: 6 month Fixed-term contract

The Role:

We’re looking for a Regulatory Officer to join our Regulatory Standards Department, where your work will directly contribute to upholding standards and ensuring the integrity of the profession.
In this role, you’ll be responsible for risk and evidence-based authorisations – from assessing applications by individuals and chambers, to reviewing training providers and other regulated bodies.

You’ll also provide vital support across regulatory operations, helping the department run smoothly and effectively.

In this role, you’ll be responsible for risk and evidence-based authorisations – from assessing applications by individuals and chambers, to reviewing training providers and other regulated bodies. You’ll also provide vital support across regulatory operations, helping the department run smoothly and effectively.
This is a varied role where no two days are the same, and your ability to apply sound judgement, work with accuracy, and communicate decisions clearly will be key to your success.

What You’ll Be Doing:

• Managing, prioritising, and assessing authorisation applications within regulatory and KPI timescales.
• Applying risk-based analysis to ensure decisions are fair, robust, and consistent.
• Handling queries via phone and email, providing clear and timely responses.
• Maintaining accurate data through database and document management.
• Supporting departmental operations, from preparing reports and key statistics, to organising and minuting meetings.
• Assisting with wider regulatory projects and tasks as needed.

About You:

• Experience in regulation, membership, case management, or a similar professional standards setting
• Strong analytical and decision-making skills, with risk awareness and the ability to apply criteria consistently
• Excellent organisational skills – able to prioritise, work independently, and perform under pressure
• Confident communication, both written and verbal, with the ability to explain outcomes clearly and sensitively
• Proficiency in Microsoft Office (Outlook, Word, Excel) and confidence with databases or case management systems
• Ability to interpret and apply rules and regulations with accuracy
• Flexible, adaptable, and proactive – equally comfortable working alone or in collaboration with others
• Strong relationship-building skills across internal and external stakeholders
• Experience with risk-based audits
• Experience supporting committees (agendas, minute-taking)

It would be an advantage if you bring an understanding of the legal profession and/or knowledge of the higher education sector in the UK or overseas.

Why Join Our Client?

• Play a central role in a respected professional regulatory body.
• Hybrid working with flexibility and a supportive team culture.
• Opportunities to apply and develop your regulatory and decision-making expertise.
• Competitive salary and benefits package

How to Apply:

To apply for the Regulatory Officer role, please reply and upload your CV for review, and we will provide more information to you.

We eagerly await your response.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Royal Historical Society seeks to appoint an Events and Academic Engagement Officer (0.6 FTE) to join its professional Office based at University College London. The post will help support and develop the Society’s activities with a particular focus on  academic and training events, networking for members of the Society, and scholarly communications.

The Events and Academic Engagement Officer will lead for the RHS Office on the planning, organisation and successful running of all events (lectures, workshops, training, departmental visits and other formats) run by the Society, both in-person and online, working with other members of the Office and the Society’s governing Council.

As Academic Engagement Officer, the post-holder will be the first point of contact for selected holders of RHS research funding: overseeing and developing communication of project work for the benefit of the wider historical community. Academic engagement also involves a principal role in the communication and promotion of the Society’s work, and that of the wider historical profession

We are looking for an experienced finance professional wanting a new challenge that offers flexibility and purpose. CHASE Africa is a growing international NGO seeking a dedicated and qualified Part-Time Finance Manager to join our small, friendly team in Somerset.

This is a unique opportunity for someone with extensive financial expertise, who is seeking a part-time position where they can apply their skills to a meaningful mission.

About CHASE Africa

We are a UK-based international NGO with ambitious plans for growth. We work through local partners in East Africa to improve health and wellbeing in marginalised communities, focusing on reproductive health, and a one-health approach that also incorporates environmental protection.

We are a small but dedicated team, committed to a collaborative approach to partnership. We're currently going through an exciting period of transition and growth, with a new CEO in 2022, a new charitable structure in 2023, and registering of a new entity in Kenya in 2025. Our income is forecast to exceed £1 million in 2025. Your role will be vital in helping us achieve our future goals.

The Role

Reporting directly to the CEO, you will oversee all financial aspects of our UK and international operations. This is a critical role that ensures our financial stewardship is sound and our systems are effective.

Key responsibilities include:

• Leading financial planning, budgeting, and forecasting.

• Ensuring timely and accurate bookkeeping and preparing monthly management accounts.

• Preparing statutory accounts and managing the annual audit process.

• Managing donor grants, including producing budgets for applications and preparing financial reports.

• Ensuring compliance with UK charity financial regulations (Charity SORP).

• Providing financial capacity-building support to our in-country partners.

About You

You are a qualified accountant (ACCA, CIMA, ACA) with at least five years of experience in financial management, including some in the charity or NGO sector. You have a strong working knowledge of UK charity financial regulations and are proficient with accounting software, especially SAGE, and Microsoft Excel.

You are a proactive self-starter with excellent analytical and communication skills, able to work both independently and as part of a small, dynamic team. Most importantly, you are committed to CHASE Africa’s mission to improve health and wellbeing in East Africa.

What We Offer

• An opportunity to shape a growing organisation during a critical period of transition.

• A flexible, hybrid working arrangement with the potential for occasional travel to our programme countries.

• The chance to contribute your skills to a mission-driven organisation that is making a real difference.

• Pro-rata benefits including 28 days of paid holiday (plus bank holidays), a contributory pension scheme, and enhanced maternity/paternity/adoption benefits after one year of service.

Transform Drug Policy Foundation is a leading charity working to end the war on drugs and promote policies that prioritise health, human rights, and social justice. With a small but passionate team, we campaign, educate, and influence decision-makers to reform drug policy in the UK and globally.

We are entering an exciting new phase of organisational growth and are looking for an organised, proactive Administrator to play a key supporting role.

About the Role

This new role will provide vital administrative support across fundraising, programme delivery, and operations. You’ll help keep the organisation running smoothly, freeing up time for senior staff to focus on income generation and impact. From CRM management and donation tracking to event logistics and donor communications, you'll be central to ensuring Transform’s work is efficient and effective.

Overall aim

• Work with the CEO on implementing supporter journeys and other fundraising systems and processes as required

• Assist with the delivery of our fundraising strategy

Key responsibilities:

Fundraising support (approx. 50%)

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system and supporting platforms

• Support the CEO and fundraising team with scheduling, meeting preparation, and follow-up.

• Assist with proposal submissions by formatting documents, collating supporting materials, and tracking deadlines.

• Maintain an organised digital library of fundraising collateral (e.g. case for support, templates, reports).

• Act as the first point of contact for supporters and members of the public, dealing with fundraising enquiries, requests for information, and feedback via the telephone, email, and post.

• Thank donors and create personalised correspondence and other communications to support the donor journey.

• Support the delivery of face-to-face and online events including donor stewardship events.

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system, and maintain accurate records.

• Maintain our online giving platforms.

• Conduct prospect research on new fundraising opportunities and sources of income as directed by the CEO.

Team and Operations Support (approx. 50%)

• Provide day-to-day admin support for the CEO and wider team, including diary management, meeting coordination, and inbox support.

• Organise team meetings, take notes and track action points.

• Help onboard new freelancers, volunteers, and staff members (e.g. access to systems, scheduling inductions).

• Support basic finance admin (e.g. tracking invoices, reconciling expenses, liaising with bookkeeper).

• Coordinate CRM and IT systems with external providers to ensure functionality and updates.

• Maintain internal folders and files using best practices in cloud storage (e.g. Google Drive).

• Assist in developing and maintaining an effective website so donors have a seamless user experience

• Maintain excellent working relationships with the team

• Ability occasionally to work outside normal office hours/flexibility for events and networking opportunities.

Person Specification

Essential 

• Excellent organisational and time-management skills.

• Proven administrative experience, supporting a small and busy team.

• Experience of working with CRMs/Databases including at the roll-out and development stage.

• High attention to detail, especially when handling data and scheduling.

• Experience of customer service/donor relations or similar.

• Strong research skills, including the ability to search for reliable information online, with excellent attention to detail.

• Experience of maintaining accurate records (e.g. customer records, contact details, project data).

• Working in an organised manner, managing deadlines effectively and responding flexibly to work priorities.

• An ability to develop and manage effective working relationships with colleagues and external stakeholders.

• A proactive, can-do attitude and ability to juggle multiple priorities.

• Commitment to Transform’s mission and values.

Skills 

• Excellent communication skills, both verbal and written.

• Exceptional levels of organisation.

• Ability to work as a part of a team and on own initiative.

• Strong planning and ability to deliver to deadlines.

• Strong IT literacy, experience of using Microsoft 365/ google

• Strong people skills for building relationships and networking with external stakeholder, team members and key contacts.

• Demonstrable experience of using fundraising databases for financial and relationship management.

Desirable

• Effective written communications with a persuasive writing style.

• Experience of working in a fundraising environment.

• Experience of working on or delivering fundraising events.

• Experience working in a small, values-driven charity or campaigning organisation.

• Understanding of confidentiality and data protection requirements (e.g. GDPR).

• Knowledge of the voluntary sector.

• Understanding of drug policy reform

• A genuine and enthusiastic commitment to the values, vision and goals of Transform.

 

What We Offer

• Flexible, hybrid working arrangements.

• Opportunity to play a central role in a fast-growing and mission-driven organisation.

• Training and development tailored to your role (e.g. fundraising, CRM, project management).

• 25 days annual leave + bank holidays (pro rata).

• A supportive and inclusive working environment.

 

Equality and diversity

Transform is committed to diversity, inclusion and equality in all its work. We welcome and encourage people with Black, Asian and other minority ethnic backgrounds to apply for this post.

How to apply

Please send a CV and cover letter 

Finance and Business Support Officer Location: Blackpool Salary: £37,500 (FTE) Actual salary £30,000 per annum Vacancy Type: Part Time, Permanent Hours: 30 Hours per week (over 4/5 days) Closing date: 8th October 2025 Purpose of the Role Working closely with the CEO and Service Manager, the job holder will be responsible for day-to-day finance duties and coordinate the administrative operations of Fylde Coast Women’s Aid to provide a reliable support function which covers all operational areas including Finance, and facilities management. Finance & Resources Duties: To ensure all financial transactions are properly recorded using SAGE and Excel Monthly reconciliation of the bank accounts Prepare annual estimates on income and expenditure and formulate the budget in consultation with the CEO, Service Manager and Treasurer Monitor and control income and expenditure in line with agreed budget, maintain funding streams, arrange payment of all invoices and orders in line with agreed policy Maintain effective internal controls to ensure all expenditure is properly accounted for, the assets for the charity are maintained, and all accounts are ready and prepared for audit and ensure compliance with all auditors’ recommendations Assist in the preparation and submission of bids for funding To prepare bi-monthly accounts for the Trustees To reconcile petty cash Submit statutory accounts to the Charity Commission by due date, and to funders as required. Office Administration To manage the day-to-day administrative functions of FCWA, putting in place clear procedures and systems to enable all administration to be completed efficiently and effectively. To ensure filing systems are maintained, secure and up to date. To be responsible for ordering supplies as required. To manage receipt of all donations made to FCWA, coordinating collections as required. To monitor multiple FCWA email addresses and respond to all queries in a timely manner.  Take and distribute minutes and action points of any relevant meetings Facilities Maintenance To ensure building and facilities are maintained to an acceptable standard To conduct health and safety checks and risk assessments at FCWA office To arrange maintenance work on FCWA workplaces, including sourcing quotes and planning for work to be completed.  General Responsibilities Contribute to the overall development of Fylde Coast Women’s Aid services by attending team meetings. Participate in training and developmental working groups as agreed by the post-holder and Service Manager. Support the implementation of FCWA policies and procedures within FCWA services. Develop effective and supportive working relationships with all FCWA staff. Assist in and maintain effective communication which promotes free flow of non-confidential information and issues within Fylde Coast Women’s Aid, other agencies, and members of the public. Ensure work is completed within specified timescales. Maintain professional practice in line with Fylde Coast Women’s Aid aims and principles. Carry out any reasonable duty as directed by the CEO/Service Manager Person Specification It is essential that the post holder has the following: Knowledge and understanding of Gendered nature of DVA and safeguarding Office practices and procedures Bookkeeping systems and information databases such as Sage and Office 365 Data Protection Health and Safety at work including risk assessments Education, qualifications & training ATT qualification to minimum level 3 or equivalent GCSE Maths and English Sage qualification  Experience Working in a similar role for 2 to 5 years Bookkeeping and record management Working within the voluntary sector Skills and abilities Ability to work under pressure. Ability to plan own workload, to manage time effectively and to deal with changing and competing demands. Ability to think creatively and show initiative. Ability to communicate effectively with a range of professionals and other members of FCWA Excellent verbal and written communications skills including excellent spelling, punctuation, and grammar. Ability to maintain effective administrative and monitoring systems. Proficient in word-processing, spreadsheets, and databases, preferably using Microsoft Windows. Excellent time management and organisational skills Ability to maintain professional boundaries, adhere to confidentiality policies and use diplomacy and discretion Strong commitment to working as part of a team Ability to work independently with little supervision and to show initiative To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply. This post will be subject to an enhanced DBS disclosure and clearance. You must be eligible to work in the UK.

Location: Preston, Lancashire

Permanent | Full-time - 37.5 hours per week

Salary: £77,744 - £83,546

After a remarkable 26-year journey with Caritas Care, including five years as CEO, our current Chief Executive will retire at the end of 2025.  This creates a rare and exciting opportunity to lead this dynamic, well-established and vibrant organisation.  The Trustees are looking for an exceptional leader to take forward and further develop one of the North West's most respected and impactful charities.

 

About Caritas Care

For 90 years, Caritas Care has been at the heart of communities across Lancashire, Cumbria and Greater Manchester.  We are a values-driven charity committed to improving lives and creating opportunities for people across the North West.  Our services include adoption and fostering, support for people with disabilities, rehabilitation programs and community projects, all designed to ensure that everyone has the chance to thrive.

About the Role

As CEO, you will provide strategic leadership and operational management, ensuring our services continue to make a meaningful impact.  Reporting to the Board of Trustees, your key responsibilities will include:

- Leading the organisation with passion and integrity, upholding our values in everything we do

- Developing and implementing strategic plans to enhance and expand our services

- Building strong relationships with key stakeholders, including funders, commissioners and partner organisations

- Ensuring financial sustainability, overseeing budgets and securing funding opportunities

- Maintaining governance and compliance standards, ensuring all activities meet legal, ethical and regulatory requirements

- Inspiring and supporting our dedicated staff and volunteers, fostering a culture of collaboration and excellence

 

About You

We are looking for an experienced and visionary leader who is passionate about making a difference. You will bring:

- Strong leadership and strategic planning skills with experience in a senior management role

- A deep understanding of the charity, social care or public sector, particularly in service delivery and safeguarding

- Excellent financial and operational management skills, ensuring sustainability and growth

- A collaborative approach, with the ability to engage and influence a wide range of stakeholders

- A values-driven mind-set, committed to inclusion, equality and social justice

Why Join Us?

This is more than a leadership role – it is an opportunity to make a real and lasting difference.  You will be joining a charity with deep community roots, a skilled team and a future full of possibility. 

- Lead a well-respected and impactful charity

- Work with a passionate team dedicated to making a difference

- Shape the future of services that change lives

- 30 days annual leave plus Bank Holidays

- Incremental salary scale progression

- Flexi-time and flexible working

- Opportunity to maintain a Social Work England registration

- Employee Assistance Programme

- Work based pension 5% employer contribution (LGPS transfer will be considered for the right applicant)

- Birthday leave after 10 years’ service

- Essential car user post with travel paid at 45p per mile

- Onsite free car parking

If you believe you have the skills, experience and passion to lead Caritas Care into its next chapter, we’d love to hear from you.

To find out more about this opportunity and to access the full candidate application information, please visit our vacancies page on our website 

For an informal discussion, please contact Susan Swarbrick, Chief Executive.

Applicants who have previously applied for this position need not reapply.

Closing date for applications:  Wednesday 24 September 2025

Provisional interview dates:  Tuesday 7 & Wednesday 8 October 2025

Early applications are encouraged as we may close the recruitment process ahead of the deadline if a sufficient number of high quality applications are received

Responsibilities

Executive Assistant to the CEO

• Manage the CEO’s diary, travel arrangements, and general administration (supporting the wider team where needed).

• Manage the CEO’s inbox and LinkedIn messages: triage, prioritise, and draft responses on their behalf where appropriate.

• Support the CEO in engaging with key stakeholders, including funders, trustees, and partners.

• Prepare communications on behalf of the CEO, including blog posts, social media content, and internal updates.

• Identify speaking events and provide briefings for events

• Represent the CEO in meetings, where agreed, and ensure follow-up actions are captured and completed.

• Manage and support cross-organisational projects with multiple stakeholders.
  Provide occasional administrative support to the wider team during peak periods.

Board & Governance Support

• Manage Board of Trustees engagement and communications.
  Coordinate Board meetings, including preparing agendas, collating and distributing Board papers, and taking minutes.

• Support governance procedures and ensure records are maintained in line with compliance requirements.

Office Management & Team Support

• Oversee smooth running of the London office, including supplies, facilities, mail,  and liaising with suppliers.

• Support the Head of People and Culture with HR administration, recruitment coordination, and onboarding.

• Organise and coordinate team events and activities, including away days.

• Help maintain key organisational systems, processes, and documentation.

What we’re looking for

We know not everyone will meet every requirement, but we’re looking for someone who can bring most of the following:

• Proven experience in an EA, PA, or senior admin role, ideally supporting a CEO or senior leadership team.

• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.

• Excellent written and verbal communication skills, with the ability to adapt tone and style for different audiences.
  Confident building relationships at all levels, from team members to trustees, funders, and partners.

• Discretion and sensitivity when dealing with confidential information.
  Proactive problem solver who can anticipate needs and take initiative.

• Comfortable influencing and coordinating colleagues to deliver on shared goals.

• Strong digital skills, including using Google Workspace, and online collaboration tools such as Monday, Salesforce and Slack.

 

Person Specification 

Essential skills and experience

• Proven experience in an EA, PA, or senior administrative role, ideally supporting a CEO, Director, or senior leadership team.

• Excellent organisational skills, with the ability to prioritise competing demands and manage multiple projects at once.

• Strong written and verbal communication skills, with the ability to draft clear, professional correspondence and adapt style for different audiences.

• Confident relationship-builder, able to engage effectively with colleagues at all levels, trustees, funders, and external partners.

• High level of discretion and integrity when handling confidential information.

• Proactive problem-solver, able to anticipate needs, spot issues, and take initiative.

• Comfortable coordinating colleagues and holding others accountable to deadlines.
  Strong digital skills, including Google Workspace (Docs, Sheets, Slides), and familiarity with collaboration tools such as Slack, Monday, and Salesforce (or similar CRM).
   

Desirable skills and experience

• Experience supporting a Board of Trustees or similar governance body, including preparing papers and taking minutes.

• Experience working in a charity, social enterprise, or purpose-led organisation.

• Understanding of governance and compliance requirements.

• Event coordination experience (e.g. team away days, workshops, or external events).

• Experience creating or improving processes, systems, and documentation.
   

Personal attributes

• Highly organised and detail-oriented, with a calm and professional approach.

• Flexible and adaptable, able to manage shifting priorities with ease.

• Collaborative and team-oriented, willing to “roll up your sleeves” when needed.

• Confident, approachable, and comfortable working with senior stakeholders.

• Motivated by Hatch’s mission to create a fairer society by supporting underrepresented founders.

Are you a visionary community leader with a passion for people, place and planet?

Groundwork Greater Manchester is looking for a values-driven, strategic leader to head up its Communities and Neighbourhoods directorate. You'll join a passionate, committed team delivering bold initiatives in community development, climate action and nature recovery.

As Director of Communities and Neighbourhoods, you'll be at the heart of driving impact, innovation and inclusive, sustainable growth. This is a special opportunity to join a high-performing Executive Team working for a greener, fairer and stronger Greater Manchester. It's a team that looks out for each other and cares deeply about the vibrant, diverse communities it serves.

Salary: £48,218-£58,350
Contract: Permanent, 36.67 hours FTE (flexible, compressed and reduced hours considered)
Location: Hybrid - based from either Ashton-under-Lyne or Trafford, with flexibility to work from home and travel across Greater Manchester as needed
Benefits: 25 days holiday (rising to 31 with length of service) and 4% employer pension contribution

About the role
It's a pivotal leadership opportunity shaping strategy, service innovation and driving income growth across a £2.5m+ directorate. As part of the senior team, you'll also play a vital role in cross-organisational leadership - supporting workforce development, embedding ED&I, and stepping in for the Executive Director when needed.

You'll lead an ambitious, passionate team delivering services that drive real and measurable impact across:

Community and youth engagement - including climate action, development and outreach
Energy & homes - tackling fuel poverty and improving sustainability
Urban nature - empowering communities to protect green spaces and biodiversity

About you
You're a natural communicator and connector, someone who thrives on forging relationships and sees the 'bigger picture'. With a whole-systems mindset, you bring nuance, insight and the ability to chart a clear path through complexity.

We're looking for a strategic leader with:

* In-depth knowledge of relevant local, GM and national policy agendas that feed into funding streams
* Strong track-record building partnerships across complex systems that deliver on purpose and income
* Understanding of community-led approaches and how they connect with climate and environment
* Collaborative, coaching style that empowers people to thrive
* Real passion for place-based working and amplifying community voice

Highly desirable: It would also be a real advantage if you've worked in the voluntary, public or environmental sectors - giving you the confidence to navigate the complex stakeholder landscape GGM operates in.

In return, you'll be part of an organisation that values, supports and invests in its people.

Interested and ticking the boxes? Then we'd love to hear from you.

To apply
Please send your CV or profile to Amelia Lee at Charity People as the first step. If your experience aligns, we'll be in touch with details on how to apply.

Deadline: 9am on Wednesday 24th September
Interviews: Will be confirmed soon - likely to be mid-late October.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with

About the role:

As a key member of the Supporter Services team, you will be responsible for the following areas. This role is central to ensuring the accuracy and integrity of our income processing and giving the best to our supporters.

Donation Processing and Financial Accuracy: Handling donations, analysing bank statements, managing direct debits, and ensuring gift aid/GDPR compliance.

Supporter Communication: Responding to enquiries on the phone and in emails, sending thank you letters and receipts.

Database integrity: Maintaining accurate database records that support the Finance and Supporter Engagement teams.

About you:

You will be passionate about delivering excellent supporter care and committed to continuous improvement. Attention to detail is essential, as is the ability to work flexibly and collaboratively within a team. You’ll be keen to improve our systems and processes, and confident in handling financial and database-related tasks. Experience in customer service or supporter care is desirable, and a willingness to learn and grow in the role is key.

Why this role matters:

This role sets the standard for supporter care within the organisation. You’ll be on the front line of building and maintaining relationships with our supporters and churches, ensuring every interaction reflects our commitment to showing our supporters how valued they are.

If you’re someone who thrives in a detail-oriented, mission-driven environment and wants to make a meaningful impact—we want to hear from you!

Job purpose

To support Debt Advisers in their roles and ensure that the advice provided to overindebted Clients is accurate, effective and tailored to individuals’ circumstances. To support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with their Grant Agreement.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key working relationships

Head of Quality and Compliance, Quality Assurance Manager, Debt Advisers, Delivery Partner Organisations, Training and Wellbeing Manager, Funders and External Partners, Recognising Excellence.

Key Responsibilities

1. Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations
• Undertaking debt advice file reviews
• Identifying advisers’ soft skill and technical training needs
• Providing constructive feedback, and pastoral support, to advisers and their line managers
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

2. Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

3. Ensure project compliance and quality requirements are achieved.

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

4. Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

Other:

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Person Specification

The successful candidate will demonstrate:

Essential Criteria:

1. Experience and Skills:

• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Hold a valid Money and. Pension Service accredited qualification in debt advice
• Have recent knowledge and experience of specialist debt casework
• Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality and Continuous Professional Development
• Understanding of the issues involved in interviewing clients (all channels)
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing in cross cultural settings.
• Ability to work with funders and (partner) organisations to earn and maintain the trust of the people with whom Toynbee Hall deals.
• Experience of the monitoring, managing and evaluation of projects and performance
• Have achieved the MaPS competency requirements for a Technical Debt Supervisor (or be working towards these) and have experience of monitoring casework for quality.
• Proven ability to work creatively to support change management using a solution-based approach that resolves issues and accomplishes goals
• Ability to lead and contribute to the team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover (if required)
• Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools eg AdvicePro

2. Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

3. Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

4. Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Role: People and Governance Coordinator

Location: The Royal Court Theatre, London

Contract: Full time, permanent

Salary: £32,643 (gross) per annum

The Royal Court Theatre has an exciting opportunity for someone to join People team as People and Governance Coordinator. 

This role is central to the internal operations of the Royal Court, providing high-quality coordination and administration that underpins how we support our staff, deliver effective governance, and maintain a positive workplace culture. The postholder will oversee key HR procedures, systems and records (including recruitment and payroll support), coordinate trustee and board activity, and ensure clear and consistent internal communications across all teams.

Alongside this core administration, the role offers an opportunity to develop as a trusted People Partner for our Front of House and Catering teams, providing first-line guidance on people matters and gaining insight into the internal management of a leading cultural charity. Handling a high volume of correspondence, processes, and confidential information, the post requires strong organisational skills, attention to detail, and discretion.

The successful candidate will:

• Have proven experience in an administrative role within a busy office environment (not necessarily arts-specific). 

• Have practical experience in HR and/or recruitment, ideally supporting onboarding, payroll processes and employee lifecycle documentation

• Have excellent written and verbal communication, with attention to detail and the ability to tailor communications for different audiences.

• Be able to manage multiple tasks and deadlines, balancing competing priorities

Further details of the role can be found in the Job Description (link above). If you are interested in this role, please complete an application form through ‘Apply Here’ link below and by no later than 17th September 2025. Please address how you meet the criteria set out above within your application.

To note, your application can also be sent through in the form of a voice note, or PowerPoint presentation (no more than five slides). Should there be a more accessible format for your application to be received, please contact the recruitment inbox

If you have any questions about the role, please contact the recruitment inbox ahead of the closing date.

We have a fantastic opportunity for an enthusiastic, proactive and driven Fundraising Manager to join our team at Brain Tumour Support. You will be joining the team at an exciting time as we seek to grow our supporter base both locally and nationally.

You will assume responsibility for the delivery of the fundraising strategy to achieve ambitious unrestricted income targets through Corporate Partnerships, Community Fundraising and Individual Giving. Motivating and line managing a small, but growing fundraising team, you will ensure activity levels are on track to achieve both income and awareness targets for the charity.

Ideal candidates must come from a charity fundraising background, with the drive to inspire a team, grow income, build relationships and initiate opportunities for development of the fundraising function. This role will suit a dynamic and positive individual, with a proven track record and extensive experience of meeting demanding income targets within various income streams, one of which should be Corporate, community or individual fundraising. Experience of developing and leading a team to success is desirable for this role.

This in an exciting and varied role, that you will be able to really put your stamp on, working with a really engaged charity team and reporting to the Head of Fundraising and Operations.

We value our staff and offer a welcoming working environment with an enthusiastic and committed team. We can offer you:

- 25 days annual leave plus bank holidays

- Enhanced sickness pay scheme

- Flexible working and hybrid working patterns

- Family friendly and carer supportive policies

- Opportunities for training and development

- Robust supportive supervision, and 1:1’s

- Whole team working practices and opportunities to feel close to the support delivery

- Whole team charity away days once a year, with overnight stay and socials

- Staff engagement incentives throughout the year

- Wellbeing and mental health support

Our mission is that no-one feels alone when facing the effects of a brain tumour diagnosis and this is an exciting time to join the team as we look to the future.

The role has a requirement to work some evenings and weekends to meet supporter needs, and will require some travel. A full UK driving licence is essential.

If you would like an informal chat regarding the role, please contact Sarah or Emma