Operations team administrator officer jobs

Reporting to: Head of Services

Location: Home based with some travel across England, Scotland and Wales

Hours: Full time 37.5h per week, however part time working can be considered 

Contract Duration: 12-month fixed term in the first instance

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) is dedicated to supporting individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. As part of our continued growth, this role will support the Head of Services – Grant Making in delivering essential services for the Trust and its colleagues.

This is an excellent opportunity for a highly organised and motivated individual who thrives in a fast paced and dynamic environment.

Role Purpose: The Grant Operations Officer plays a pivotal role in ensuring the smooth operation of the charity's grant giving functions.

Key responsibilities:

And will act as a daily point of contact between the Grant administrator & the Trust, ensuring the Head of Services is appropriately updated. 

• Build strong, transparent, appropriate relationships with British Gas and Centrica, and act as a liaison on a day-to-day basis with project teams.

• Identify, recognize & respond to issues or opportunities as they arise. 

Direct grant scheme: Debt Write Off & Financial Assistance Payments, White Goods & Money Advice - administration & monitoring:

• Support the Head of Services with the debt write off and all programmes including working with Third party contractors as appropriate.

• Work with the Head of Services to build strong relationships with Third Party administrator(s).

• Work closely with British Gas & other third-party contractors to understand their operational process for vulnerable customers, applications and referrals as well as any dependencies.

• Support BGET’s understanding of money and advice sector across England, Scotland and Wales, including sharing policy knowledge and sector developments within the 3 nations.
• Contribute to new initiatives with British Gas and grant giving programmes.

· Support the effective management of the Trust’s grant programmes across England, Scotland and Wales, including:

• Build & manage positive relationships with the grant assessment team and British Gas internal teams. 

• Providing appropriate support to ensure the direct grant programme runs efficiently and effectively, with grant funding distributed to budget and schedule.

• Undertaking both face to face and virtual monitoring visits of the helpline and application portal and assessment teams – including ongoing KPI and impact evaluation process, creating comprehensive follow-up reports including end of grant reports.

Reporting & Contract Management:

• Ensure all data collection aligned to current Data Protection regulations and use and storage of data is in line with the Trust’s own policies and provide reassurance to the Head of Services.

• Ensure accurate data is in place for year-end reporting, quarterly and including assisting Head of Services with quarterly and End of Year Board reporting.

 Reporting & Contract Management: 

• Identify risks to delivery and work with the grant administrator to help resolve any challenges with delivery that impact on the grant obligations.

• To work with internal and external monitoring and evaluation specialists, to gain impact and understanding of the effect of our funding schemes.

Knowledge Sharing

• Identify and develop opportunities to work collaboratively and share learning.

• Ensure case studies and other content is collated from grant recipients to share through our channels.

Please note the employee will be required to undertake any reasonable work or task requested by the Trust, this will include occasional travel, potentially overnight, in England, Scotland and Wales. 

Desirable Experience: 

• Experience of working with positive, equitable partnerships. 

• Experience in using Grant Management Software including reporting systems and dashboards.
• Ability to manage multiple tasks effectively without compromising on quality or efficiency and be able to adapt to changing demands.

Skills and Knowledge: 
Essential: 

• Excellent written communication skills, with the ability to build effective working relationships 

• Accuracy and attention to detail with a methodical approach.

• Flexible approach to changing circumstances, prepared to re-order priorities as required.

• Practical “can do” approach with ability to manage multiple work streams. 

• Highly adept at Office 365 and Excel, technically confident in managing Grant Management systems. 

• Excellent analytical & numerical skills with the ability to interpret data and share insights. 

Desirable:

• AI & CRM experience.

• Stakeholder management experience. 
• Understanding of OFGEM WHD regulatory requirements.

Please note that we are not working with third parties for this vacancy and therefore speculative CVs will not be accepted.

We are unable to offer sponsorship and a valid and current right to work in the UK is a requirement for this role.

Our client, an independent mission-driven charity, is seeking a Senior Operations and Governance Officer to provide essential support across corporate governance and organisational planning functions. This role is central to ensuring that leadership and strategic processes run efficiently, effectively, and in alignment with good governance practices.

This opportunity is ideal for someone who thrives on coordination, is highly organised, and has a solid understanding of Board support, minute-taking and cross-team collaboration.

Key responsibilities include:

• Coordinating the full cycle of Trustee and Committee meetings, including scheduling, agenda planning, and paper distribution
• Taking high-quality and accurate minutes and tracking actions to ensure follow-up
• Supporting governance and compliance processes, including maintaining the risk register and statutory records
• Contributing to the planning, monitoring, and reporting of strategic and project delivery across the organisation
• Supporting ad hoc projects and events, including staff conferences and trustee engagement activities
• Acting as a point of contact for trustee-related queries and supporting induction and development processes

 
We are looking for someone with:

• Significant experience supporting board and committee governance
• Proven ability to take and manage high-quality minutes and meeting outputs
• Experience working with stakeholders at all levels, including senior leadership and trustees
• Excellent organisation, attention to detail, and ability to manage multiple priorities
• Strong communication skills and confidence using Microsoft Office and CRM tools (such as Salesforce)
• A collaborative, adaptable approach and a commitment to inclusive working practices

This role offers the opportunity to join a committed and supportive team, helping to shape and support the delivery of the organisation’s mission.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Position: Data Operations Manager (Technology/IT)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Data Operations Managers sit within Product and Systems Management team.

Our Data Operations Managers have a key role in ensuring our end to end processes are working through our central CRM system. These processes include the processing of our income through the system such as Gift Aid, regular giving and special events, Direct Debits.

This role also ensures our end to end data flows are fit for purpose and that data within it are clean, accessible and available.

This role is responsible for:

• Custodian of our CRM data and responsible for major data import/export into the system including data validation, de-duplication, cleansing and fixing of data throughout the multiple data systems.
• Responsible for the curation and management of import and export routines of key fundraising data using appropriate tools.
• Responsible for forming and managing how the functions work within the Organisation to build key relationships with key data users to ensure data is correctly ingested
• Responsible for defining and setting standards and principles of data use in the system and fully enforcing these principles across the Organisation and to suppliers.
• Maintenance of legacy systems and processes where necessary

For this role we’re looking for:

• SQL (SSIS, SSRS) knowledge
• Knowledge of Dynamics CRM 365 and associated technology
• Working knowledge of KingswaySoft
• Knowledge of deduplication techniques
• Proven data management skills and experience

Closing date for applications: 9:00am on Monday 14 July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

What you will be achieving

As People Assistant, you will be supporting an established People and Culture (P&C) team to deliver an efficient and accurate P&C administration service across the Academy, ensuring that all P&C records are maintained properly. You will have some admin experience, which could be easily transferred to working in a P&C team. There will be opportunities to grow and develop in the role and get involved in wider cross-team working projects.

The People and Culture function forms part of the Directorate team. The team includes the Head of People and Culture, two People Business Partners and two People Assistants (including this role).

The wider Directorate team is responsible for supporting big annual Corporate Events. The team also supports and provides administrative support to the Chief Executive (CEO), President, Officers and Senior Leadership Team.

What you will be doing

• Supporting the People Business Partners in managing the recruitment activity. Recording diversity information after each recruitment round, ensuring it is available for annual analysis.
• Managing the new starter admin process, including conducting reference checks, induction meetings, and ensuring line managers follow the induction and probationary procedures.
• Undertaking P&C administration, including updating the HR employee database (Cezanne), P&C spreadsheets, preparing correspondence, and responding to external reference requests.
• Maintaining and updating information on the staff organogram and number of permanent/fixed-term posts on a monthly basis.
• Supporting the People Business Partner to prepare payroll administration and paperwork.
• Monitoring the sick leave and annual leave processes - escalating any potential issues to the People Business Partners and Head, as appropriate.
• Supporting the People Business Partners with any training administration, booking paperwork, and supporting training day coordination.
• Being the super user of the HR system.
• Updating any changes in the system, as and when needed.
• Supporting Academy away days.
• Supporting the People Business Partners in systems development work, as necessary.

What you’ll bring to the role

• The ambition to study towards CIPD level 3, or be studying towards.
• Experience of doing admin (within a P&C department would be an advantage).
• Some experience of dealing with people at all levels.
• Excellent IT skills, working with databases (experience with HR databases would be an advantage).
• Good literacy and numeracy skills

Benefits

• Salary progression framework.
• Hybrid and agile working.
• 29 days' annual leave, including Christmas closure dates, plus bank holidays.
• Regular organisation-wide Wellbeing Days.
• Pension (the Academy offers a flexible contribution structure with a minimum employer contribution of 8% up to a maximum of 13% of gross salary, with an employee contribution ranging from 3% to 8%).
• Life assurance.
• Vitality Private Medical Insurance, on completion of probation.
• SimplyHealth Cash Plans, on completion of probation.
• Season ticket travel loan (interest-free), on completion of probation.
• Cycle to work scheme, available on completion of probation.
• Family-friendly benefits - enhanced maternity and paternity leave (subject to qualifying period), coaching for parents returning to work.
• Subscription to Headspace and Class Pass.
• Staff training to support your development, including EDI training.

For more information and to apply, please visit our careers portal.

Closing date: 5.00pm on Thursday 17 July 2025.

Interview dates: Thursday 24 & Friday 25 July 2025 (likely held online).

Job Summary
We are seeking a dedicated and detail-oriented Business / Operations Manager to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing comprehensive administrative support. This position requires strong organisational skills and the ability to manage multiple tasks efficiently while maintaining a high level of professionalism.

The Operations Manager is responsible for overseeing the business functions of the charity, ensuring efficient and compliant operations. This role covers finance, HR, IT, premises management, recruitment, health and safety, and GDPR/data protection. The successful candidate will work closely with the CEO, leadership team, and external specialists to support the charity’s mission and maintain operational excellence.

Responsibilities

Human Resources & Recruitment:

· Oversee HR processes, from recruitment to staff development, ensuring compliance with best practices.

· Manage employee relations and support performance management initiatives.

· Maintains training records and ensure all necessary training is booked for staff and volunteers.

IT & Data Management:

· Ensure the smooth running of IT services and systems.

· Oversee GDPR and data protection compliance, working with IT teams and external consultants if necessary, fulfilling the role of DPO for the charity.

Financial Oversight:

· Liaise with external accountants in relation to;

o Processing the monthly payroll

o Processing purchasing invoices ensuring all goods and services have been authorized

o Preparing and processing payments of invoices, expenses etc

· Monitor budgets, financial reporting, and ensure fiscal responsibility.

Premises Management:

· Manage the charity’s physical assets and premises, including vendor contracts and maintenance.

Health and Safety:

· Implement and monitor health and safety policies to provide a secure working environment.

Compliance & Risk Management:

· Maintain up-to-date knowledge of relevant regulations (e.g., data protection, health and safety) and ensure the charity adheres to them.

Strategic Project Management:

· Support the Head of Service in the oversight of operational projects, evaluate their success, and recommend improvements to processes.

· Any other duties from time to time as directed by the CEO or the Board of Trustees in the CEO’s absence

Management responsibilities

· Ensure that health and safety at work procedures are adhered to.

· Ensure all operating systems relating to service delivery are updated and reports generated for monitoring and evaluation, identifying and sharing any opportunities for learning.

· Prepare reports for Head of Service / CEO using DAVSS databases and co-ordinate information for funding/monitoring reports, liaise with the Fundraising team and outsourced finance team as needed in connection with external funding.

Person Specification

Essential:

· Proven experience in an operations or business management role.

· Strong financial acumen with experience in budget management.

· Excellent organisational and communication skills.

· Sound understanding of HR practices, IT management, and regulatory compliance.

Beneficial:

· A degree or at least 2 years’ operational experience in Business Management, Finance, or a related discipline.

· Relevant certifications such as CIPD (for HR), NEBOSH (for Health & Safety), AAT/CIMA (for financial management), ITIL (for IT services), or Prince2 (for project management).

· Experience or training in GDPR and data protection.

· An understanding of Domestic Abuse or the willingness to learn.

Key Competencies

· Strategic thinking and problem-solving

· Strong leadership and team management

· Ability to manage multiple priorities and work under pressure

· Effective stakeholder and vendor management

· A proactive approach to process improvement and risk mitigation

Personal Qualities

· Ability to motivate others and provide leadership

· Pro-active approach

· Excellent attention to detail as well as an ability to see the wider picture

· Commitment to excellent service provision and maintaining client confidentiality.

· Commitment to undertake training as needed

· Ability to work as part of a team and on own initiative

· A commitment to the practical application of equal opportunities and diversity.

· Integrity, honesty and reliability and a high level of respect towards others including clients, volunteers, staff, agencies, partners.

We are committed to safeguarding and promoting the welfare of adults, children, and young people, and expect all staff and volunteers to share this commitment. All roles are subject to safer recruitment practices, including an enhanced DBS check, references, and thorough vetting procedures.

We are an equal opportunities employer and welcome applications from all sections of the community, including those with lived experience of domestic abuse.

If you are looking for an opportunity to contribute to a dynamic team while developing your skills in a supportive environment, we encourage you to apply for the Operations manager role.

Join Us in Making a Difference at Marie Curie

Marie Curie is the UK’s leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.

Your Role in Our Vision

As a Supporter Relations Officer, you will play a key role in providing fundraising and administrative support to the Fundraising directorate. 

Your work will ensure that supporter inquiries are handled with care, registrations for fundraising appeals and campaigns are seamlessly managed, and all fundraising events are executed to the highest standard.

Is This Role for You?

• Ability to communicate effectively with supporters and colleagues, ensuring clear and positive interactions.
• Strong focus on delivering outstanding Supporter Service with empathy and professionalism.
• Proficient in prioritising and managing multiple tasks efficiently to meet deadlines.
• Excellent ability to build meaningful relationships with supporters and colleagues, fostering collaboration and trust.
• High ethical standards and reliability in handling sensitive information and responsibilities.
• Capacity to address challenges and resolve issues effectively as they arise.
• Ability to work independently while maintaining focus and drive to meet objectives.

Key Responsibilities

• Manage supporter inquiries, registrations, and communications for fundraising appeals, campaigns, and events.
• Provide administrative assistance to ensure the smooth execution of fundraising activities across the directorate.
• Assist in planning and coordinating a variety of fundraising events to meet organisational goals.
• Oversee multiple ongoing activities, ensuring all tasks are completed accurately and efficiently.
• Collaboration: Work closely with colleagues across the charity to address issues and maintain seamless operations.
• Uphold the highest standards of Supporter Service, ensuring a positive experience for all stakeholders.
• Actively committed to Marie Curie’s values, role models behaviours with authenticity and purpose. 

What You’ll Need

• Proficiency in Microsoft Office packages
• Excellent written, verbal and oral communication skills
• Experience in customer services
• Ability to multi-task and prioritise workload

Please see full job description here

How to Apply

Submit your CV and cover letter online, highlighting your most relevant skills and experiences for this role. Please also include your preferred location.

Application deadline: Sunday 20th July 2025
Salary: £22,386 - £23,600 
Contract: Full time contract (12 month) and 1 permanent role  
Location: Hybrid Remote 

Why Join Marie Curie?

• Flexible working arrangements
• 25 days of annual leave plus bank holidays
• Pension contributions up to 7.5%
• Loan schemes for bikes, computers, and season tickets
• Continuous professional development opportunities
• Enhanced wellbeing and employee assistance programmes
• Membership discounts through the Blue Light Card
• AND SO MUCH MORE!

Join us in shaping a society where everyone receives the care they deserve at the end of life. Let’s make a lasting impact together.

Marie Curie is committed to diversity, inclusion, and creating a safe and supportive workplace for everyone. We encourage applications from individuals of all backgrounds and lived experiences

The Pepys House Charity is seeking a dynamic and highly organised Project and Operations Manager to lead the delivery of a 12-month NLHF Resilience Project: “Samuel Pepys House: Home of an English Chronicler.” This is the first professional post at Pepys House — the only surviving property owned and occupied by the 17th century diarist Samuel Pepys. This is a unique opportunity to shape the strategic future of a rare Grade I listed heritage site and to help realise its vision as a resilient, inclusive, and sustainable heritage destination. 

As the Charity’s first professional staff member, you will be central to coordinating planning, activity delivery, community consultation, strategic governance, and future sustainability. This role is both operational and strategic, requiring initiative, diplomacy, and a deep commitment to inclusive heritage engagement. You will work closely with the Charity’s Chairman and Trustees, as well as key stakeholders from the Samuel Pepys Club, a membership organisation promoting the life and times of Samuel Pepys, and original owners of the building. The Club has a wide and diverse membership with deep knowledge about Samuel Pepys which will inform both the pilot programme of events and the sustainable vision for the future of Pepys House.

Recruitment Officer Maternity Cover

�� Hybrid – Teddington Office / FARA Shops/ Home-Based(2 days) | �� 12-Month FTC |

Are you an experienced Recruitment Administrator, Coordinator or Officer looking to take the next step in your career? Do you want to make a real impact in a purpose-led organisation? Join FARA Charity Shops as our Recruitment Officer and help us build inclusive, passionate, and diverse teams for our 40 FARA Charity Shops in London.

�� Why Join Us?

For over 30 years FARA has been transforming lives through our London charity shops and our work with vulnerable children and young people in Romania. As our Recruitment Officer, you’ll play a vital role in ensuring we attract, hire, and retain the very best people — both paid staff and volunteers — for our London retail operations. Through this role you will help support our joint efforts to fund the highly impactful projects in Romania.

�� What You’ll Be Doing

• Lead end-to-end recruitment for our charity shops and support functions across London
• Post job adverts and screen CVs via platforms like Indeed and social media whilst budgeting and managing costs associated with recruitment
• Arrange and at times attend interviews with hiring managers
• Build strong partnerships with hiring managers and support them throughout the hiring process
• Support with the development of recruitment and volunteering policies
• Develop and maintain recruitment processes to help ensure compliance and observe best practice at all times
• Develop, organise and deliver recruitment training for hiring managers
• Contribute to targeted recruitment campaigns in collaboration with our marketing team
• Manage the applicant tracking system (ATS) and recruitment metrics
• Help grow our volunteer programme and develop pathways for volunteer engagement
• Produce insightful recruitment reports for the Senior Leadership Team
• Champion equality, diversity and inclusion in all aspects of hiring

✅ What We’re Looking For

Essential:

• Proven experience as a recruitment professional  (3+ years) and qualifications in the subject matter, preferably CIPD certified
• Experience working in charity retail, non-profit organisations and recruiting volunteers
• Strong knowledge of recruitment platforms and applicant tracking systems
• Experience producing reports for senior leadership
• Excellent interpersonal, written and verbal communication skills
• A proactive, solutions-focused mindset with great time management
• Passion for diversity, inclusion and collaborative working
• Comfortable working in a hybrid setup and travelling to shop locations

�� What We Offer

• Salary: £32 – 34k
• 12-month fixed-term contract
• Hybrid working model (Teddington office, shop visits + remote working)
• 28 days holiday (inclusive of bank holidays)
• Full access to Employee Assistance Programme
• Team social events

Ready to make a difference?
Click Apply Now and submit your CV and a cover letter telling us why you’re a great fit for FARA

Overview

This role offers the opportunity to plan, create & deliver a variety of communications, leading on design and digital deliverables across internal & external channels for Glass Door Homeless Charity.  

The Digital Communication Officer works in the Communications team, reporting to the Head of Communications & Fundraising and manage Glass Door design, web & socials.  

Through this role, we will deliver a robust plan of impactful and on-brand content, raising the profile of our work and ensuring we are known amongst existing and new audiences in London 

Job Spec 

Editorial & Design 

• Ability to produce fresh, emotive and informative content across print & digital platforms - including profiles of guests, news stories, blogs and speeches

• Lead on design and delivery across the organisation – digital & print: including posters, informative leaflets, presentations, graphics and images for social media, newsletters and website as needed 

• Work collaboratively across the organisation to solicit content from other members of staff, including caseworkers, operations and fundraising colleagues to support Communications’ strategic aims 

• Support the design of campaigns, appeals & events - working alongside the Head of Comms & Fundraising, and key members of the fundraising team to bring alive the vision of the campaign. 

• Co-lead on our work with content producers (photographers, videographers, designers, etc), ensuring content meets Glass Door’s standards and is signed off by appropriate staff members

• Maintain Sharepoint for digital content – including photos, social images, video and written content 

• Provide quality-control support (eg proof-reading and editing) on all materials outside of the Comms team and externally, ensuring all content, imagery and branding are consistent with house style and on brand 

• Create & deliver video content to support the digital strategy and on an ad-hoc basis 

Digital

• Manage and maintain all social media accounts in-line with Glass Door's social media guidelines, focusing on building awareness, driving traffic and increasing engagement

• Manage and update Glass Door's website in-line with the digital strategy and content planner 

• Co-develop & oversee a digital content calendar 

• Co-manage delivery of multiple/congruent campaigns, appeals and events to engage existing and attract new supporters, often working alongside key members of other teams including fundraising, operations and advocacy teams. 

• Support with digital marketing, working closely and collaboratively with the Marketing Officer, Head of Comms & Fundraising Team to plan, track and successfully deliver paid and organic digital journeys. 

• Monitor social media and advise key staff on any issues arising that could jeopardise the reputation of the charity, ensuring all Crisis Comms is managed in line with Crisis Comms Policy 

• Support the development and delivery of bi-monthly internal e-newsletters.

Monitor impact 

• Work closely and collaboratively with the Marketing Officer to ensure all conversions of paid promotion are tracked effectively and efficiently 

• Support the monitoring and tracking of website usage 

• Support the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns and appeals 

• Support the monitoring and tracking Google ads and analytics 

• Support the vision and production of a new website, ensuring it is on brand and meets our content and communication needs 

• Monitor, assess and report to relevant teams of our content performance to ensure our channels are hives of activity and relevant to our audiences. 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities 

Strategy 

• Co-lead on the planning and delivery of the Glass Door Communications Strategy – specifically on the digital and content plans 

• Support the delivery of Fundraising key deliverables – specifically on the digital content, stories and campaign key deliverables 

• Co-manage the Comms Team’s and cross org deliverables via project management platform monday(dot)com 

Events 

• Support co-ordination of events, by designing and delivering print and digital materials, online support to fundraisers, and representing the charity as needed in-person and online. 

Other

• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary. 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and occasional administrative support to the CEO. 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

Immediate Opportunity – Facilities & Admin Officer (3-Month Contract)
Location: [Insert Location] | £22.64 per hour | Full-Time | ? 3-Month Temporary Assignment

Are you an experienced Facilities & Admin professional ready for your next challenge?
We are recruiting on behalf of our client, a well-established organisation, for a highly organised and hands-on Facilities & Admin Officer professional to join their team on a 3-month temporary contract.

Key Responsibilities Include:

• Daily post handling, including use of Royal Mail Click & Drop

• Weekly fire alarm testing, emergency light checks, and flushing regimes

• Document control on compliance portals (Work Permits, RAMS, H&S Checklists)

• Use of Jira ticketing system for helpdesk admin

• Front of House duties, including visitor registration via Sky Visitor system

• Strong Microsoft Word & Excel work for reporting and admin tasks

• Supporting H&S processes including DSE assessments and RAMS familiarity

? What We’re Looking For:

• Previous experience in a Facilities/Admin hybrid role

• Ability to work unsupervised and manage day-to-day tasks with minimal oversight

• Proficient in Microsoft Office, especially Word and Excel

• Familiarity with systems such as Jira, Sky Visitor, and compliance portals

Desirable Qualifications:

• IOSH Managing Safely or NEBOSH Facilities Management certification

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!

Shop Manager

Working Pattern: 5 out of 7 days per week to be agreed with successful candidate

SALARY: £15.12 per hour

CONTRACT: Fixed until October 2026. Possibility to extend depending on lease and successful turnover

Bring your retail know-how and leadership skills to a role that makes a difference.
We’re looking for a dedicated Store Manager to take the lead in overseeing the daily operations of our brand new shop in Leyton — driving sales, inspiring a positive customer experience, and ultimately helping to fund vital support services for older people in Waltham Forest.

In this role, you’ll be at the heart of the store, guiding a fantastic team of staff and volunteers. You’ll play a key role in their development, offering clear leadership, hands-on training, and day-to-day support to help everyone thrive.

If you're an experienced retail manager with strong people skills and a desire to use your talents for a cause that really matters, we’d love to hear from you.

‘Communication is one of the most important things, and I feel the ESU has set us up for life.’ Schools’ Mace 2024 participant  

 Oracy gives young people the skills and confidence to shape their lives and to build a more connected and cooperative world   

Both nationally and internationally, public discussion and political debate are increasingly polarised and divided. Social media, fake news and new technologies such as AI can create echo chambers, where claims pass unchallenged, and different views are hard to find. The English-Speaking Union shows that there is a more constructive and collaborative path.  The ESU was founded in 1918 to build greater understanding and friendships between people and nations. We are an educational charity with international reach, with an ESU in over 50 countries. Today our work is focussed on training young people in oracy – speaking and listening skills, in critical thinking and self-expression - to build skilful communicators and engaged citizens and leaders.  

The English-Speaking Union and our work is more important now than ever.  

Overview of the Team  

The Corporate Services team provides essential strategic and operational support across the organisation. Our governance function oversees compliance, risk management, and performance frameworks. The finance team manages budgets, financial planning, and reporting. All of this contributes to effective decision making. We are also responsible for looking after our properties, which includes maintaining oversight of two commercial leases, and maintaining Dartmouth House which is a grade II* listed events venue and our Head Office in Mayfair.

 Purpose of this role  

The Senior Governance Officer will provide high quality support to the Board of Trustees and its sub-Committees, and the Chief Operating Officer. This role will work closely with the Executive Assistant to the Director General. 

This role is ideal for someone who enjoys being at the heart of an organisation’s operations—helping to keep the corporate services running smoothly, so that our Education and Supporter teams can focus on delivering impact through our programmes. 

Responsibilities and Expectations  

• Provide governance support including the preparation and timely circulation of agendas, papers, minutes and action logs for Board and Committee meetings. 
• Monitor and report on progress against Board and Committee actions, ensuring timely follow-up and delivery. 
• Ensure the charity complies with statutory, regulatory and sector best practice, including maintenance of key registers including the risk register, gift & hospitality register, declarations of interest, and compliance trackers. 
• Maintain the organisation’s contract register, tracking review dates and supporting internal contract reviews and renewals. 
• Provide high-quality administrative and organisational support to the Chief Operating Officer, helping to ensure smooth day-to-day operations. 
• Assist with the planning and delivery of the annual external audit, working with colleagues and auditors to meet key deadlines. 
• Support the delivery of the annual Board effectiveness review, gathering feedback and helping to implement improvements. 
• Facilitate due diligence checks as needed, liaising with legal advisors to ensure accuracy and compliance. 
• Deliver one-off projects and provide flexible support across the Corporate Services team as required. 

Skills and Experience  

• A good understanding of Charities Act and Charity Governance Code. 
• A track record of providing secretariat support, including minute taking. 
• Excellent administrative skills, highly organised with very good attention to detail. 
• A tactful and conscientious individual who can navigate through complex situations 
• Understands the importance of maintaining confidentiality
• Strong written and oral communication skills. 
• A motivated self-starter who can quickly translate issues into solutions. 
• A team player who can quickly build trusted relationships at all levels. 
• Strong communication and interpersonal skills. 
• Can confidently and professionally challenge and hold people to account. 
• The ability to manage several projects simultaneously whilst working at a high standard.
• Excellent IT skills including Microsoft Office. 

• 28 Days Annul leave plus bank holidays
• Enhanced pension
• Cycle to work scheme
• Group life cover
• Employee Assistance
• Virtual GP
• Season Ticket Loan

Reports to: Finance Manager
Directorate: Operations
Salary: £33,457 per annum
Location: London – EC4Y 8EE (hybrid working) 
Contract: Permanent, full-time (31.5 hours over 5 days)

Job Purpose

The finance team is a core part of our Operations Directorate, and although we’re a small team we have a huge impact on the effectiveness of our organisation. The team provides support and guidance to all staff members on how to process invoices, expenses, and generally manage their budgets effectively. The main purpose of the Finance Officer role is to provide key support to the finance team with our finance processes, supporting staff members across the organisation, helping with any queries on a day-to-day basis, as well as supporting our members and suppliers with queries. The Finance Officer ensures all financial transactions are processed in accordance with BSR’s procedures and processes and in line with data protection regulations. 

You don’t need to have worked in the charity sector previously. Continual professional development is vital for us as a team, and so we’re happy to support you if you’re interested in completing a professional finance qualification.

Main Responsibilities

Purchase Ledger 

• Receive all supplier invoices (including member expenses), checking correct finance codes with relevant nominal, department, project, VAT and fund codes are on all invoices, and that the necessary authorisation is present 
• Scan and file all finance related documents (e.g. bank statements)  
• Set up fortnightly supplier payment runs for review by the Finance Manager 

 Sales Ledger 

• Work with budget holders and project leads to produce sales invoices  
• Liaise with budget holders to ensure correct coding of all invoices (nominal, department, project, VAT, and fund codes) 
• Credit Control – dealing with customer queries and chasing for payments fortnightly 

Other Finance Responsibilities 

• Manage monthly credit card process including posting in Dext and reconciliation in Xero  
• Assist the Finance Manager with preparing for year end and audit fieldwork 
• Reconcile purchase ledger payments with the bank transactions 
• Run new starter finance inductions for budget holders and set up new staff on finance systems 
• Maintain process documents for all finance systems 
• Suggest and support relevant finance system and process improvements where identified 
• Be the first point of contact for finance systems and internal system integrations 

Payroll 

• Ensure new starters are processed by HR 
• Process leavers  
• Exported payroll reports and ensuring that they are filed in the correct place 
• Run the monthly payroll with Finance Manager 
• Submission of EPS and FPS to HMRC 

Committee Management 

•  Minute-taking for Finance & Risk Committee meetings 
• Administrative support relating to committee management  

Please note: Interviews are scheduled to take place Thursday 7 August

Person Specification

1.  Desire to build a career in finance  
2.  Experience of computerised accounting financial systems and CRM 
3.  Good organisation and time management skills  
4.  Commitment to professional and personal development 
5.  Excellent attention to detail 
6.  Ability to explain finance processes to colleagues effectively  
7.  Willingness to gain an in-depth understanding of what we do at BSR, to enable all colleagues to do their best work

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Our Sponsor Refugees team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising through our Migrants and Refugees Organising (MARO) team, and effective national campaigns, alongside the pioneering community sponsorship of refugees. Staff joining Sponsor Refugees are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.    

Our MARO team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising, with effective national campaigns, and the pioneering community sponsorship of refugees through our Sponsor Refugees team. Staff joining MARO are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.  

Living Wage Foundation 

The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by London Citizens in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life. 

The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark. 

The independently-calculated rates are announced during Living Wage Week each November when we celebrate our growing network of Living Wage employers. There are now more than 15,000 accredited Living Wage employers across the UK which has secured pay rises for over 475,000 employees. 

The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. 

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations and Data Officer. We are looking for a highly motivated and organised individual to help maintain, develop and continuously improve our data and systems. The role will be an integral part of the Living Wage Operations and Insight Team, providing technical support to ensure the integrity of our systems, and supporting with development projects. 

The Operations and Data Officer will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems. 

Main Responsibilities 

Working as the Operations and Data Officer– LWF for Citizens UK, reporting to Senior Data & Operations Manager, LWF, your main responsibilities will include: 

Project Management 

Deliver work targets on time and to standard to support the Foundation’s data and systems: : 

•  Support the day-to-day operations and management of all systems within the Living Wage Foundation designed to enable the functioning of Living Wage accreditation schemes. 

•  Proactively seek out systems improvements to make our processes more efficient so the Living Wage Foundation continues to provide an excellent service to the Living Wage network. 

•  Provide operational support for all aspects of the accreditation and recognition systems, including identifying and fixing errors. 

• Maintain integrity of Salesforce database; identify and source incomplete information within the database; take responsibility for tidying, cleansing and backing up existing data. 

• Support maintenance of integrated systems, including syncing data to Act-On and the website. 

• Work with Operations and Data Manager to keep templates, forms and related communications materials up to date 

• Manage merchandise administration including email inbox, day to day queries, and Shopify administration. 

• Support Operations and Data Manager to manage budgets for external contracts (e.g. with developers and suppliers). 

  Learning and expertise 

• Keep up-to-date with functional good practice and technical updates to all our systems, including within the third sector. 

• Support with network data enquiries, including analysing data, creating Salesforce reports and dashboards for colleagues. 

• Work with colleagues to identify learning & development needs and support Operations and Data Manager to develop and deliver inductions, training and guidance to meet requirements. 

• Keep internal training manuals up to date to ensure the Foundation’s team can access clear and consistent information about our systems and processes. 

•  Support Operations and Data Manager to monitor the impact of internal trainings, support, resources and guidance – update and improve internal support offer as required. 

Communications 

• Create and write dashboards and reports to support the analysis of our performance. 

• Champion systems throughout the organisation and advocate for systems-based solutions. Offer ad hoc guidance to the team and help communicate any changes to systems. 

• Run systems surgeries for colleagues to answer ad hoc enquiries and support learning. 

Develop and manage external relationships 

• Communicate effectively with our external contractors (e.g. merchandise suppliers) to ensure contracts are fulfilled in a timely manner. 

• Help identify suitable new suppliers to meet organisational need. 

Develop and manage internal relationships 

• Support Operations and Data Manager to identify technical solutions to meet organisational requirements. 

• Monitor and respond to operations and data enquiries from colleagues. Work effectively with colleagues across Citizens UK, actively participate in the team and organisational wide events. 

Income and resources 

• Maintain Salesforce data integrity to support accurate and timely invoicing. Help ensure the integrity and safety of our data advising wider organisation on best practice where appropriate. 

• Support Operations and Data Manager to track expenditure for Shopify and merchandise suppliers. 

• Contribute to plans and proposals to grow sources of income or resources. 

Contribute towards Citizens UK’s strategic objectives 

• Responsibility for delivering agreed areas of the Foundation’s work plan. 

• To work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders. 

• Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders. 

• Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK. 

• Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Degree or equivalent professional qualification or experience (D) 

Experience 

• A minimum of 2 years proven, comprehensive experience in an operations role (E) 

• Experience of analysing business requirements and turning them into technical solutions (E) 

• Experience of providing technical support to a team (E) 

• Experience of administrating and updating Salesforce or similar databases, and using database integrations such as Zapier, QuickBooks, Form Assembly and email marketing platforms (D) 

Key skills and knowledge 

• Strong analytical skills with the ability to interpret large quantities of data to evaluate and improve performance (E) 

• Interest in and good understanding of database and systems management and integration (E) 

• Ability to take in and interpret information and communicate in a succinct manner (E) 

• Demonstrable ability to find creative solutions to complex problems and implement new systems (E) 

• High levels of numeracy with strong attention to detail (E) 

• Excellent time management skills with the ability to juggle a wide range of competing demands (E) 

• Strong IT skills to include MS Office and database software (E) 

• Sound knowledge of data protection regulations and GDPR (E) 

• Understanding of the policy and campaign landscape in the UK (D)

Personal qualities & values 

• A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E) 

• A strong commitment to the Living Wage campaign and the principles of Citizens UK (E) 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

Interview date: W/C 4th August

Want to find out more about us and the role?

If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.

Join us for a 45-minute lunchtime webinar to learn more about working at the Living Wage Foundation/Citizens UK. Anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.

The webinar will take place on Monday 7 July from 13:00-13:45 on Zoom. Sign up here.