Operations team leader jobs

What you’ll be doing 

• Leading a high performing team, providing organisational leadership and working with colleagues across the organisation to ensure we achieve our shared aims.

• Setting the strategic direction for our content and channel activity ensuring it aligns with organisational priorities and audience needs. 

• Driving digital channel performance and optimisation, including paid advertising, to maximise reach, engagement and conversion. 

• Leading innovation across digital channels by identifying and adopting emerging technologies, techniques and industry standard best practice. 

Who we’re looking for  

• A technical and analytical expert with knowledge of successfully developing and measuring digital marketing and channel strategies, that drive reach, engagement and conversion. 

• An outstanding creative with a deep understanding of UX and accessibility principles.

• A team leader and team player with excellent communication skills who thrives on working with teams across the organisation to achieve shared goals.

What we offer  

• Hybrid working between home and Chelsea with occasional travel to Sutton. 

• Flexible working around our core hours of 10am to 4pm 

• 27 days annual leave rising with length of service 

• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service) 

• Training, support and development opportunities 

• Access to the blue light discount scheme and other discounts opportunities 

• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more 

• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.

Inclusion matters  

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

Ashinaga UK is recruiting a Programme Coordinator to support the delivery of the Ashinaga Africa Initiative leadership development programme for African Scholars studying in the UK. As part of a mission-driven global organisation, the coordinator will play a key role in ensuring smooth programme operations, student support, and administrative excellence throughout the annual Scholar cycle. This role is ideal for someone who is organised, proactive, and passionate about helping young leaders thrive. The coordinator will work closely with the Programme Manager to streamline processes, support events, maintain essential systems, and strengthen the overall Scholar experience across the year. 

The Ashinaga movement was founded in Japan in the 1960s and has since expanded across the globe, empowering over 120,000 orphaned youth with access to education and support to achieve their full potential. The Ashinaga Africa Initiative was launched 11 years ago with the aim of equipping future leaders for Africa through undergraduate scholarships and leadership development opportunities. Ashinaga UK is proud to be part of this global movement, contributing to the mission of transforming lives and communities through education. Our work is primarily in the UK through collaboration with university partners and donors.  

Programme Coordinator

• Location: Remote. Candidates must be willing to travel regularly for programme activities and team meetings. 
• Contract: Full-time, Monday to Friday with occasional work on weekends or evenings. 
• Hiring Date: February 2025 (Initial 12-month contract with the possibility of renewal). 
• Salary: £30,000 - £32,000 dependent on candidate’s experience. 
• Pension: You will be enrolled in our Personal Pension Scheme and Ashinaga UK will match your contributions by up to 8% of your basic salary. 
• Holiday allowance: 24 days per annum (pro rata - in addition to public holidays). 
• Probation: The postholder will be subject to a six-month probation period. 
• Right to Work: Ashinaga UK does not sponsor work visas. Applicants must already have the right to work in the UK. 
• Deadline for applications: 15 January 2026. Applications will be reviewed on an ongoing basis. 

Key Responsibilities

Programme Coordination & Operations 

• Support the end-to-end delivery of Ashinaga UK’s annual programme cycle (including university preparation camps, inductions, monthly calls, workshops, summits, and graduation activities). 
• Deliver administrative logistics, schedules, venues, travel arrangements, and programme communications. 
• Coordinate speaker invitations, facilitator briefs, and session materials. 
• Track Scholar attendance, progress and compliance across the year. 
• Draft Scholar-facing policies to support effective delivery of the programme. 

Scholar Support 

• Support Scholars in their academic, personal and professional development through the AAI leadership framework, including check-ins, coaching and progress tracking. 
• Assist in the development, organisation, and delivery of student support programming such as leadership events, workshops, and one-on-one coaching call logistics.
• Support Scholars as they develop their Ashinaga Proposal social impact projects. 

Data & Systems Management 

• Maintain programme records, databases, and reporting tools (including through our Scholar App, CRM, and internal systems). 
• Support the Programme Manager in monitoring programme KPIs and documenting insights. 

Communication 

• Write articles, Scholar profiles, and programme updates for use on the Ashinaga UK website, newsletters, and external reports. 
• Create multimedia content (photos, short videos, social media material) to showcase Scholar stories and impact 

Essential qualifications, experience and skills: 

• A Bachelor’s degree or equivalent experience 
• Right to work in the UK 
• Strong organisational and administrative skills 
• Excellent attention to detail 
• Ability to manage multiple priorities and meet deadlines 
• Excellent communication and interpersonal skills 
• Knowledge of the UK higher education system 
• Ability to work independently and collaboratively 
• Adaptable and comfortable in a fast-paced environment 
• Values aligned with Ashinaga’s ethos, vision, and mission 
• Ability to travel regularly in the UK and internationally on the rare occasion 

Desired skills and experience: 

• Experience working with university students or international students, especially from sub-Saharan Africa 
• Experience working with or volunteering in charities or NGOs 
• Experience using data management systems 
• Understanding of global development and current affairs 
• Passion for social impact, leadership, and African development 
• French or Portuguese language efficiency is a bonus. 

Competencies and mindset: 

• Proactive, self-driven mindset 
• Strong problem-solving skills 
• Comfort with logistics and project management 
• Ability to build trust and supportive relationships with Scholars 
• Passion for widening access to education 

The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.

The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.

This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.

This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.

Key Responsibilities

Strategy & Service Direction

• Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.

• Shape the future service model, including workforce planning, channel strategy, automation and technology.

• Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.

• Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.

Service Performance

• Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.

• Own and deliver KPIs, SLAs, performance dashboards and quality standards.

• Ensure effective processes, incident response, risk management and signposting and referral pathways.

• Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.

People, Culture and Capability

• Lead the team members across functions such as supervisors, case support, QA and training

• Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.

• Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.

• Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.

Quality, Compliance and Risk

• Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.

• Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.

• Oversee high-risk escalations, operational risk identification and mitigation.

• Ensure compliance with internal policies, such as data protection and cybersecurity.

Service Development

• Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.

• Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.

• Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.

• Drive innovation in digital service delivery and multi-channel support.

Partnerships, Impact and Growth

• Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.

• Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.

• Contribute to the expansion of the Helpline model into new geographies.

• Act as a senior ambassador for the service and organisation.

Internal Leadership and Collaboration

• Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.

• Contribute to organisational strategy, planning cycles, and Executive Team decision making.

• Lead or support cross-organisational projects where operational expertise is required.

Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data. 

Essential

• Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.

• Proven ability to scale a service, introduce new operational models and lead organisational change. 

• Experience managing multi-layered teams (including volunteers), ideally across remote environments.

• Strong understanding of QA, safeguarding principles, operational risk, and compliance.

• Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.

• Exceptional people leadership, communication and stakeholder-management skills

• Experience improving processes, implementing new systems or delivering service innovation.

• High emotional intelligence with a calm, pragmatic approach to problem-solving.

• Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.

Desirable

• Understanding of cybercrime, cybersecurity, online harms or digital victimisation.

• Experience working in a charity or volunteer-powered environment.

• Experience delivering training, public speaking or representing an organisation externally.

• Experience with helpdesk systems, CRM, or telephony/triage systems

• Knowledge of trauma-informed practice.

What we offer

• Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.

• Pension scheme - 8% employer contribution to your workplace pension scheme

• Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Remote working cost budget - an annual allowance to cover eligible remote working costs

• Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture. 

• Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.

• Professional development - access to ad-hoc training based on your role and professional growth interests

• Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.

• Time off for learning - request time off to pursue training or development opportunities

EVENT COORDINATOR

• Working hours: Full time – 35 hours a week (Hours may vary during onsite delivery, including occasional early mornings, evenings, and weekends.)
• Duration: Permanent, with 3-month probationary period
• Location: London, UK
• Salary Range: £39,000 - £44,000
• Start Date: 17 March 2026
• Benefits: Pension, private medical insurance, travel insurance, 24 days annual leave (in addition to public holidays).

Your Opportunity to Lead Global Impact

The International Water Association (IWA) is seeking a capable and experienced Event Coordinator to support the professional delivery of its global conference portfolio. IWA has established a dedicated event delivery entity, IWA Conferences Limited, to strengthen the quality, consistency, and operational standards of its events worldwide.

The role is responsible for the full operational delivery of IWA conferences, ensuring that all logistical, technical, and supplier elements are planned and executed to a high standard, on time and within budget. The post works under the direction of the Conference Producer and focuses solely on the operational aspects of event delivery. It does not include responsibility for programme design, delegate registration, sponsorship sales, or marketing activities.

We’re looking for someone who is:

· Passionate about delivering exceptional events with a strong sense of purpose.

· Motivated by quality, impact, and professionalism.

· Organised and adaptable, able to manage multiple events and priorities with composure.

KEY RESPONSIBILITIES

1. Event Operations & Logistics

• Lead operational planning for all IWA conferences and events.
• Develop delivery plans, run sheets, floorplans, schedules, and onsite procedures.
• Manage all venue arrangements including room allocations, technical requirements, catering, access, and safety.
• Ensure all events meet required standards in health & safety, insurance, safeguarding (where applicable), and contractual compliance.
• Oversee onsite setup, delivery, and breakdown.
• International travel will be required several times per year.

2. Supplier & Contract Management

• Source, negotiate, and manage suppliers including venues, AV/technical contractors, caterers, staging companies, decorators, and logistics partners.
• Ensure value for money, delivery quality, and adherence to agreed timelines.
• Monitor supplier performance and maintain clear documentation.

3. Onsite Delivery

• Act as the operational lead during live events.
• Coordinate suppliers, onsite staff, volunteers, and support teams.
• Resolve operational issues quickly and maintain a professional delegate environment.

4. Budget & Reporting

• Manage operational budgets and track expenditure.
• Prepare post-event operational reports and lessons learned.
• Support continuous improvement of delivery processes and supplier frameworks.

REQUIRED EXPERIENCE AND SKILLS

• Minimum 3 years’ experience in event operations and logistics, ideally with international or multi-day events.
• Strong organisational and scheduling skills with close attention to detail.
• Experience managing suppliers, contracts, and operational budgets.
• Ability to interpret technical/AV specifications.
• Confident working on site and handling time-critical challenges.
• Clear and precise communication skills.
• Competence in standard office software and event-related systems.
• Experience working in multicultural or international environments.

PERSONAL QUALITIES

• Reliable, steady under pressure, and able to manage multiple workstreams.
• Practical, methodical, and focused on delivery.
• Able to maintain professional standards in demanding environments.
• Comfortable working collaboratively across teams and functions.

WHAT WE OFFER

At IWA, your work will make a global impact. You’ll join a purpose-led organisation recognised as a leader in sustainable water solutions, with a worldwide network of members and partners. In return for your dedication and skills, we offer:

• A competitive salary and benefits package.
• A collaborative and supportive work culture.
• Opportunities to travel and connect with leading professionals around the world.
• The chance to grow with a high-profile, globally visible portfolio of events.

IWA currently operates a hybrid working arrangement in which employees may work from home on Mondays and Fridays and are expected to attend the office on Tuesdays, Wednesdays, and Thursdays. This arrangement is not contractual and may be adjusted in line with organisational needs.

ABOUT THE INTERNATIONAL WATER ASSOCIATION (IWA)

IWA is the global network for water professionals, uniting scientists, engineers, utility leaders, and innovators from more than 140 countries. Our mission is to shape the future of water management through collaboration, innovation, and knowledge sharing. From publishing cutting-edge research to hosting global congresses and leading cross-sector initiatives, IWA is at the forefront of solving the world’s water challenges – from climate resilience and water reuse to inclusive sanitation and sustainable cities.

IWA is an equal opportunity employer committed to diversity, equity, and inclusion in everything we do.

HOW TO APPLY

Applicants must already have the legal right to work in the United Kingdom; IWA is unable to sponsor visas for this role.

• Opening Date for Applications: 12 December 2025
• Closing Date for Applications: 16 January 2026
• Interviews: 27-29 January 2026
• Start Date: 17 March 2026

Applications will be reviewed on a rolling basis, so applicants may be approached prior to the deadline.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

YMCA Heart of England is a Christian charity providing a range of life-changing services for the local community. With a turnover of over £7.5m, we house over 300 young people and support them to get their lives back on track. We also care for pre-school children in our nursery and run various social enterprises and community programmes. With over 100 Staff and volunteers working for us and thousands of people using our many premises every year, we are an organisation committed to delivering the best possible service to our customers in line with our Christian ethos and values.

Job role

We’re looking for a Head of Early Years to lead and grow a key area of our organisation. This is a strategic leadership role with hands-on responsibility for driving high-quality provision and expanding our Early Years offer across Birmingham and Coventry. You’ll oversee our existing nursery while leading the development of up to four new settings in line with our five-year growth plan. Reporting to the Director of Business, Community and Youth Services, you’ll work closely with senior leaders to align Early Years with our wider organisational goals.

Key responsibilities include:

· Lead curriculum development and quality improvement across all nursery settings, starting with Billy Bears, in line with EYFS and Ofsted standards.

· Provide strategic leadership as part of the Senior Management Team, shaping early years direction, staff performance, and growth plans across Birmingham and Coventry.

· Line manage Nursery Managers and support a strong, values-driven team culture focused on reflective practice and child-led provision.

· Oversee safeguarding, compliance, and preparation for Ofsted inspections, maintaining inclusive, high-quality early years environments.

· Build partnerships with families, external agencies, and local authorities to support children’s development and community engagement.

What we Offer:

• Training and Development Opportunities 
• Travel expenses paid at 45p per mile
• 29 days annual leave including Bank Holidays plus an additional day after each year of completed service up to 5 days. 
• Free on-site car parking 
• Workplace Pension scheme 
• 20 days sick pay 
• Life Assurance of 4 times your annual salary 
• Day off for your Birthday 

The Engine Shed is seeking an ambitious and commercially minded Venue & Events Operations Manager to lead all aspects of venue operations, events delivery. This is a hands-on leadership role focused on operational excellence, outstanding customer experience, and sustainable income growth.

You will oversee daily operations, manage and develop a diverse staff team (including student staff), and ensure the venue operates to the highest standards of service, safety, and compliance. You will plan and deliver a broad programme of events, from student activity and corporate conferences to private hires and weddings, playing a key role in positioning The Engine Shed as a premier events and wedding venue in Northamptonshire.

The role also involves budget management, performance reporting, pricing and stock control, client relationship management, and working closely with marketing and membership teams to maximise bookings and promote the venue.

This role is ideal for a proactive leader with strong operational, financial, and events management experience, who thrives in a fast-paced, customer-focused environment.

Key responsibilities include: leading venue operations and staff; planning and delivering a wide range of events; managing budgets, stock, and financial performance; developing new income streams; ensuring outstanding customer service; and maintaining full compliance with health, safety, licensing, and operational standards. You will also work closely with marketing and membership teams to promote the venue, support student-led activity, and enhance The Engine Shed’s profile

Financial Controller (a charity committed to community transformation) 

Permanent, full-time post, 40 hours per week (1 FTE), inclusive of breaks 

Salary:  £51,960 (National) or £55,184 per annum (including London Weighting)

Hybrid: Some travel around the UK will also be required.

Financial Controller – Oasis Group

Oasis exists to transform communities, so they are healthy, inclusive, and thriving. Through our network of global Hubs, we work holistically to tackle inequality and build strong local ecosystems that serve everyone. To support this vital mission, we are now seeking a Financial Controller to join our national leadership team. Based in our London Waterloo office, the Financial Controller will oversee the finance function for our UK operations, ensuring excellence in financial planning, reporting, compliance, and controls.

Why might you consider Oasis?

We are proud of why we exist and what we bring to the communities in which we operate. Our story is told through a multi-faceted organisation that extends across support for homelessness and housing (Oasis Community Housing), secure education for young people (Oasis Restore), community hubs (Oasis Community Partnerships) and disrupting human trafficking (STOP THE TRAFFIK) and of course our network of 55 Oasis Academies (Oasis Community Learning). We are proud that we don’t just talk a good game – we actively engage and change lives for the better.

What will you do?

This newly formed leadership role will manage the financial operations across specific subsidiaries of Oasis. It will ensure financial accuracy, sustainability, regulatory compliance, and the delivery of timely financial information to support decision-making across the group.

To be successful in this role, applicants will require:

· A recognised professional accounting qualification or part-qualification, together with a thorough practical understanding of financial and management accounting principles and techniques.

· Advanced working knowledge/experience of Excel and computerised accounting systems (preferably PS Financials) with the ability to interpret and extract relevant financial information.

· Ability to communicate complex financial information to a wide audience with varying financial backgrounds, both internally and externally

· Excellent inter-personal and people management experience

What will you get in return?

· A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.

· A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.

· Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.

· A competitive salary and workplace flexibility.

As this is a newly created role, expect an evolving position that requires your insightful input, leadership and at the same time, provides incredible opportunities for the right person.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages).

Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.

We will review applications on a rolling basis and reserve the right to close the advert if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.

If successful you will be invited to formal and practical interviews We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Kinship is undertaking a major feasibility Randomised Controlled Trial (RCT) of Kinship Connected. This is aligned with recommendations set out in the Kinship Care Practice Guide published by Foundations (2024) and builds on evidence from the Kinship Navigator intervention of support for kinship carers in the USA. 

This feasibility RCT is a complex, multi-partner programme involving: 

• An active funding partner 
• An independent evaluation team 
• 5 participating local authorities (to be confirmed) 
• Internal delivery teams and cross organisational services 
• Kinship carers and lived experience subject experts

The Mobilisation and Delivery Project Manager is the operational engine of the programme, ensuring that every workstream is scoped, resourced, sequenced, delivered and evidenced, and that Kinship is trial-ready, compliant, and well-coordinated through set-up and delivery.

This role needs someone who is an excellent communicator, highly organised, unflappable, curious, and able to sit comfortably in the detail. The successful person will keep a firm grip on timelines, dependencies and risks.

You will manage a Programmes Officer as well as the set-up, processes, documentation, reporting, trial readiness, communications and cross-team coordination. You will work closely with the Programmes Manager who will share responsibility for ensuring high quality performance across the feasibility trial. You will both work closely with the core project team and partners.

You will lead operational quality, systems, processes, data, and compliance. The Programmes Manager will lead practice quality, staff development and supervision, safeguarding and relational delivery. Together you make sure the trial is delivered ethically, consistently and to a very high standard. 

Key responsibilities include:

• ​Lead the mobilisation plan across all workstreams and ensure trial readiness.
• Develop all processes, documentation and operational frameworks in line with the intervention protocol.
• Coordinate local authority onboarding, staff training and internal operational setup with the Programmes Manager.
• Work with internal Kinship teams to ensure everyone has clear expectations and is held to account for their performance during mobilisation and delivery – owning the workstreams.

• Ensure weekly pipeline monitoring for treatment and control recruitment.

• Work with the Programmes Manager and Kinship Family Workers to strengthen referral and screening processes where appropriate.

• Identify recruitment risks early and drive rapid problem-solving. 

• Maintain delivery tracking and operational dashboards.

• Identify throughput or workload risks and support adjustments. 

• Lead operational quality assurance (QA) including data quality checks, file audits and process compliance. 

• Coordinate data collection, monitoring and data quality for evaluator requirements (both treatment and control).

Essential knowledge and experience includes:

• Project Management Qualification or commensurate experience.

• Significant experience managing complex projects or programmes with multiple partners and tight delivery requirements.

• Proven experience designing and maintaining structured workflows, operational systems and project plans in fast-paced environments.

• Experience coordinating across multidisciplinary teams without direct line management responsibility.

• Strong background in quality assurance, process improvement and operational risk management.

• Experience translating evaluation, compliance or regulatory requirements into practical delivery processes.

• Experience developing and maintaining documentation, SOPs, manuals and operational toolkits.

• Experience working with data for monitoring, decision making and evaluation readiness.

• Proven ability to ensure data quality, consistency and audit readiness.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.

Key dates:

Application deadline: 11.59pm, Sunday 4 January 2026

First interview: Thursday 8 January 2026 (online)

Second interview:Wednesday 14 January 2026 (in-person, London)

How to apply

Respond on CharityJobs to these 5 questions, along with your CV:

1. Kinship’s mission and values emphasise putting kinship families first, being bold, stepping up and working stronger together. What motivates you to apply for this role, and how would these values shape how you lead mobilisation and delivery?

2. Describe a time you managed a complex programme or project with multiple partners or workstreams. What approach did you take to keep delivery coordinated and on track?

3. Give an example of how you improved data quality, compliance or process consistency. What actions did you take and what was the outcome?

4. Tell us about a situation where you worked closely with colleagues delivering frontline or relational support to solve a delivery or operational challenge. What did you do to ensure alignment and shared ownership?

5. Describe a time you worked in a fast-changing or uncertain environment. How did you stay grounded, support others and keep delivery moving forward? 

We are looking to fill this role quickly and reserve the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early! 

Logistics Team Leader

Reports to: Logistics Manager 

Location: Hybrid working (home base with travel). Successful candidate must live within a 40 mile radius of Reading

Direct Reports: Average of 15-20 Drivers 

Purpose of the Role:

To lead, support and coordinate a team of drivers who operate remotely, ensuring the safe, efficient and compliant movement of stock between retail shops, depots and other collection points. The Team Leader ensures high standards of vehicle maintenance, driver performance, and welfare, while maintaining operational efficiency and customer service standards. 

Key Responsibilities :

Operational Management 

Full line manager responsibilities for all drivers within designated Team 

Manage workloads and provide full support to both employed and Agency Drivers 

• Check plans, coordinate and monitor daily vehicle routes and schedules to ensure timely collections and deliveries between locations.
  • Ensure drivers follow established logistics procedures and comply with all company transport policies.
  • Monitor performance metrics (e.g., punctuality, mileage, delivery accuracy). 
  • Address operational issues promptly, such as delays, vehicle breakdowns, or stock discrepancies by communicating with appropriate stakeholders.

Report breakdowns, manage repairs and hire vehicles using the appropriate support platforms
• Liaise with stakeholders, reporting any adverse service impacts to their daily route plans, and maintain smooth operations within their service 

Provide weekend cover on a roster basis 

Vehicle Maintenance & Compliance 

• Ensure all vehicles are being maintained to legal and company standards by the drivers,
  • Track and record vehicle maintenance schedules and inspection outcomes.
  • Conduct On Site driver vehicle audits with individual drivers 
  • Support the rollout of any new vehicle systems or telematics. 

Ensure prompt reporting of vehicle defects, reducing costs to the business and maintaining Good Stewardship of the Charities funds

People Management & Welfare 

• Provide regular communication and support to drivers who work remotely, ensuring they feel connected and valued.
  • Conduct  On Site driver visits and welfare checks, discussing performance, wellbeing, and training requirements.
  • Monitor driver hours, manage driver holidays, ensure cover and compliance with working time regulations.

Complete and manage driver sickness and absence
• Encourage a culture of safety, teamwork and respect. 
• Manage any performance or conduct issues in line with company policy. 

Identify driver training requirements and provide a platform for this to be delivered.

Health, Safety & Compliance 

• Ensure all drivers adhere to Health and Safety regulations, including safe loading and manual handling procedures.
  • Promote and monitor driver adherence to road safety and driving standards.
  • Investigate and report any accidents, incidents or near misses. 
  • Keep up-to-date with transport legislation and ensure compliance. 

Reporting & Administration 

• Maintain accurate records of driver activity, vehicle status, and stock movement.
  • Prepare weekly and monthly reports on logistics performance, maintenance and driver KPIs.
  • Contribute to process improvement and logistics efficiency initiatives. 

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description. This should be done with an understanding of the context of the service described.

Salary: £25,630 - £30,490 per annum, depending on experience

Hours: 35 hours per week

Contract: Permanent

Location: Worcestershire with a caseload in one of our locality teams: Worcester and Malvern, Redditch and Wychavon or Kidderminster and Bromsgrove

Job reference number: 1587

Are you passionate about making a real difference in people’s lives? At Cranstoun, we are a social justice charity with a global ambition: to be a world-class leader in rebuilding lives. We are looking for multiple Keyworkers in the Cranstoun Worcestershire Drug and Alcohol Treatment Service who share our values and are ready to support individuals affected by alcohol and/or drug use on their journey to healthier, safer lives.

Cranstoun’s Key Workers are based in operational teams covering the six districts of Worcestershire and overseen by an Operations Manager and Senior Practitioner.

You will be responsible for delivering a good quality and safe service to the people you support including assessment and engagement support, case load management, needle syringe programme delivery, harm reduction and interventions. You will have good knowledge of harm reduction and, if you are someone who enjoys problem solving to help people to change their lives for the better, this role’s right for you.

The most important thing you’ll bring to this role is your desire and ability to make a positive difference to people’s lives.

Our staff teams are motivated and committed to delivering a quality service to residents of Worcestershire and we are looking for likeminded individuals to join us. You will have good Microsoft Office skills and be able to manage your own diary efficiently and proactively. You will have integrity, enthusiasm, and a passion to make a difference.

All post holders may be required to work some evenings, to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm.

All posts are subject to an enhanced DBS Disclosure.

For more details and to apply, please visit our website via the apply button.

Closing date: 4 January 2026.

Interview date: w/c 12 January 2026.

The Institute of Imagination (iOi) is seeking a Creative Production Coordinator to support the planning, design and delivery of hands-on creative learning programmes with children, families and communities across London.
This is a varied, practical role combining programme coordination, workshop and event delivery support, co-design, and hands-on organisation of materials and equipment.

About the Role

The Creative Production Coordinator plays a key role within the Experience and Learning team, supporting the smooth delivery of creative programmes and events. The role is highly hands-on and collaborative, working closely with colleagues, facilitators, children and families to create inclusive, playful and high-quality learning experiences. The work is varied and dynamic — from organising the creative studio and preparing materials, to supporting workshops, co-design sessions and community events across London.

Welcome to the iOi, where we believe imagination is the superpower of the 21st Century. We collaborate with children, parents, teachers, academics, and community leaders on research and designing and delivering creative learning experiences across STEAM (Science, Technology, Engineering, Arts, and Mathematics).

Our mission focuses on supporting children from underserved communities by breaking down barriers, empowering their voices, and giving them access to transformative opportunities and essential skills for whatever their future holds. We believe every child can imagine and achieve their fullest potential.

Key Responsibilities

Programme Production & Delivery (70% Focus)

• Logistics Management: Provide end-to-end logistical and operational support to ensure the smooth delivery of workshops, events, and community programmes, particularly those engaging diverse audiences.
• Hands-on Coordination: Manage practical delivery needs, including set-up, pack-down, and the organisation of equipment and materials across multiple community settings.
• Operational Support: Offer day-to-day operational support, proactively troubleshooting issues to maintain high standards of delivery.

Programme Design & Engagement (30% Focus)

• Co-Design Support: Support the co-design, testing, and refinement of new workshops and activities, working collaboratively with children, caregivers and educators.
• Facilitation Support: Assist facilitators during sessions and engage directly with families to help create an inclusive, welcoming, and positive learning environment.

Person Specification

Essential Skills & Experience

• Proven Experience: Experience coordinating programmes or events, ideally within the education, creative learning, or charity sector.
• Inclusive Facilitation: Experience delivering or supporting creative, educational, or community workshops for diverse audiences, including children, parents, and educators.
• Interpersonal Skills: Excellent communication and people skills, with the ability to engage sensitively and positively with a wide range of stakeholders.
• Organisational Strength: Strong organisational, time management, and practical problem-solving skills.
• Mindset: Collaborative, proactive, adaptable, and aligned with the iOi’s values, with a genuine commitment to equity and inclusion.
• Availability: Willingness to work occasional evenings and weekends to support programme delivery.

Desirable Attributes

• Experience with co-design or participatory design methodologies in community settings.
• Knowledge of, or lived experience in, our focus boroughs (e.g., Tower Hamlets, Newham).
• Experience in the creative industries or arts education.

How To Apply

Please review the attached job description for full details of the role, responsibilities and person specification.

To Apply please complete the application form, clearly outlining your relevant experience and why you are interested in joining the iOi's mission. We encourage applicants to answer in their own words and to include specific examples of projects you have supported or managed, and your experience working with diverse communities.

If you require reasonable adjustments during the recruitment process, please let us know.

Devon in Sight (The Devon County Association for the Blind) was established in 1925 and has a long and proud history of serving people who are blind and partially sighted and their families in Devon.

Our aim is to support people on their sight loss journey by focusing on our four key service areas of Information, Advice and Guidance (IAG), Independent Living, Health & Wellbeing, and Influencing Change (Making Devon a better place for people affected by sight loss to live and work).

The Role:

As our long-standing Chief Executive Officer prepares for retirement, we are seeking an experienced senior manager to take over the leadership of this dynamic and innovative charity.

The Chief Executive Officer will be based at the charity’s head office in Splatford, Exeter. You will be responsible to the Board of Trustees and will represent, promote and support the charity, whilst ensuring the smooth running of all aspects of operations and future growth.

You will need to work flexibly and strategically to assist the organisation to achieve its strategic priorities, develop and grow. We are looking for someone who is a confident and empathetic manager with previous experience gained within a charity setting.

You will be a natural and inspiring communicator, equally confident in networking with our stakeholders, talking to the people we support and writing compelling content. In addition, you will be computer literate and financially astute, able to work with a Board of Trustees, attend their meetings and provide them with timely and accurate information.

Job Type: Permanent, Full-time (37 hours per week).

Location: Unit 3, Splatford Barton, Kennford, Exeter EX6 7XY

Salary: £46,500.

Other Benefits:

• Annual Leave entitlement is 25 days per annum plus statutory bank holidays. Additional leave days are awarded after 2, 5 and 10 years’ service.
• Some flexible, remote working can be negotiated.
• A pension scheme that includes a 3% employer contribution with the option of joining our Salary Sacrifice Scheme to increase this.
• A comprehensive Employee Assistance Programme (EAP)
• A nominated free car parking space at our current premises.

Key Responsibilities:

• Strategy & Governance: Developing and implementing the charity’s vision, mission, values and strategic priorities in partnership with the Trustees.
• Operational Leadership: Overseeing service delivery, maintaining our Matrix Standard Accreditation, monitoring services we provide to ensure they are always to a high standard.
• Financial & Fundraising: Managing budgets, maintaining compliance, and leading fundraising strategies (Individual Trusts & Grants, Legacies, Community and Corporate Fundraising and  Legacy management).
• Compliance & Risk: Ensuring the charity strictly adheres to statutory, legal (GDPR, Charities Act, Companies Act), and safeguarding requirements.
• Partnerships & Advocacy: Acting as the "voice of blind and partially sighted people in Devon", building relationships with key stakeholders across the Health & Social Care and Third Sector.
• People Management: HR, recruitment, managing and supporting staff and volunteers.

How to Apply

If you are a supportive and proactive leader, passionate about making a real difference to the lives of people affected by sight loss across Devon, we want to hear from you!

For a full application pack, including job description, application letter and application forms, please visit our website. 

Interviews will be held on the 15th and 16th January 2026, in person, at our head office in Kennford, Exeter. 

The Hunger Project UK Marketing & Relationships Manager

Are you looking for a role that really makes a difference? Well, how about joining a global organisation helping to empower women and men to end their own hunger and poverty? If this sounds exciting, we might have the perfect role just for you!

Role:                           Marketing & Relationships Manager

Reports to: CEO

Salary: FTE £35,000 - £40,000 (Negotiable based on skills, experience and fit)

Contract type:Permanent

Hours: 35 hours per week

Location:The role is remote at present with occasional travel to London

About The Hunger Project

 The Hunger Project UK is a registered charity in the UK committed to the sustainable end of world hunger. Our vision is a world without hunger. Our mission is to facilitate individual and collective action to transform the systems of inequity that create hunger and cause it to persist. We do this by pioneering sustainable, grassroots, women-centred strategies and advocating for their widespread adoption worldwide.

We believe people living in hunger are key to ending hunger. We work to solve the root causes of hunger by supporting the communities experiencing them. As we adapt to meet local challenges and opportunities wherever we work, our programmes have a wide range of objectives. These include ending child marriage, empowering women leaders, increasing girls in education, engaging local governments, entrepreneurism and employability, climate resilient farming and maternal health.

In 2024, we reached nearly 12 million people in Africa, South Asia and Latin America. More than 1 million people are now living in self-reliant communities following investment from The Hunger Project. Our team is a mighty force of changemakers living around the world, including in our partner countries USA, Australia and across Europe.

Here in the UK, we work in collaboration with our global colleagues, to raise funds for our overseas programmes and amplify the voices of those affected by hunger. We are a small but awesome team, with big ambitions to grow and scale our fundraising efforts significantly over the next three years. So, if you’re up for the challenge... come and join us.

The role

 This is a hands-on role: you’ll be directly creating content, running campaigns, and managing our operations.

This role is for you if you are…

• Passionate about social justice and motivated to make a positive impact on the world.
• Experienced, with at least eight years in communications or marketing and a proven ability to deliver meaningful results.
• A creative storyteller who produces engaging, high-quality content across multiple platforms and understands how to use digital marketing to drive social change.
• An exceptional communicator with excellent written and verbal skills, strong attention to detail, and pride in accuracy and quality.
• Highly organised and efficient, able to manage multiple projects, meet deadlines, and maintain focus in a fast-paced environment.
• Proactive, persistent, and solutions focused, approaching challenges with creativity, determination, and a positive attitude.
• Technically confident and quick to learn new tools or software, with the ability to help others solve technical problems and use technology effectively.
• A collaborative team player who works well independently while keeping the broader mission and shared goals in sight.
• Energised by the variety, pace, and purpose of a small, dynamic, globally minded charity where every contribution makes a difference.

Key responsibilities

 Marketing and Communications

• Plan, coordinate and deliver integrated marketing and fundraising campaigns and events to achieve income targets, ensure consistent messaging and strengthen supporter engagement across all channels.
• Work closely with the global communications team to deliver the organisation’s marketing and communications strategy in alignment with global objectives.
• Manage website content in WordPress, ensuring it is accurate, engaging, and regularly updated.
• Oversee the social media strategy, creating and scheduling high-quality content (using Canva and Later) to grow brand awareness and supporter engagement.
• Manage ambassador and influencer relationships to support campaigns, storytelling, and reach.
• Design and deliver email campaigns and supporter newsletters through Mailchimp, ensuring timely and effective communication.
• Stay up to date with trends, world events, and digital innovations to keep content and messaging relevant and impactful.

Fundraising

• Create and deliver engaging donor experiences, content and supporter journeys to maintain and grow long-term investor support and ensure a high-quality experience for all supporters.
• Collaborate with the CEO and global team to identify and develop new fundraising opportunities and audiences.

Unleashed Women – Community & Investor Stewardship

• Act as the primary staff relationship lead for the Unleashed Women community.
• Support the recruitment, onboarding and ongoing stewardship of Unleashed Women members.
• Coordinate the planning, promotion and delivery of monthly virtual forums and quarterly in-person gatherings, working closely with the Executive & Operations VA on all logistics.
• Maintain regular communication and engagement with members through WhatsApp groups, email updates and event communications, ensuring consistent tone, warmth and responsiveness.
• Act as a key link between Unleashed Women and THP’s global country teams, ensuring meaningful programme engagement and feedback.
• Support retention and thoughtful growth of the community through relationship-led follow-up and investor care.
• Ensure all Unleashed Women activity is accurately reflected in Beacon and associated supporter systems.

Data Management and Reporting

• Maintain and manage the Beacon CRM database, ensuring accurate data capture, segmentation, and analysis to support effective fundraising, stewardship, and communications.
• Ensure all new and lapsed investors are correctly tagged and updated in Mailchimp, Beacon and other relevant systems.
• Evaluate and report on the performance of fundraising and marketing campaigns, interpreting data from CRM and digital platforms to measure impact and inform strategy.

Operations

• Establish, maintain, and continuously improve key operational systems and processes to ensure efficiency and smooth day-to-day functioning.
• Coordinate and maintain fundraising platforms such as Benevity and JustGiving, ensuring campaign pages are accurate, up to date, and performing effectively.

Line Management

• Oversee the recruitment, coordination, and management of volunteers, ensuring they are well-supported, effectively deployed, and aligned with the organisation’s goals.

Preferred requirements

Experience

• At least eight years’ experience in marketing, communications, or a related field.
• Proven success delivering multi-channel marketing and fundraising campaigns that meet or exceed targets.
• Confident in using and maintaining CRM systems (preferably Beacon) to manage supporter relationships and analyse data.
• Experience managing digital platforms, including social media, email marketing, and websites.
• Experience managing and developing team members, including supporting volunteers and junior staff.

Skills and Abilities

• Excellent written and verbal communication skills, with the ability to tailor messages for diverse audiences.
• Strong relationship-building and stakeholder engagement skills.
• Highly organised, with excellent planning and project management abilities.
• Proficient in digital marketing tools such as WordPress, Mailchimp, Canva, and social media scheduling platforms.
• Skilled in interpreting data and insights to evaluate and improve marketing performance.

Personal Qualities and Attributes

• Enthusiastic, proactive, and self-motivated, with a positive and solution-focused approach.
• Collaborative and supportive, fostering strong teamwork and shared purpose.
• Creative and adaptable, comfortable working in a fast-paced and changing environment.
• An effective and empathetic team leader who inspires and empowers others.

Other Requirements

• Commitment to the aims and values of The Hunger Project UK and its mission to end hunger and poverty.
• Commitment to equality, diversity, inclusion, and anti-discriminatory practice.
• Understanding of the collaborative, hands-on nature of working within a small charity.
• Passion for using marketing and communications to create positive social impact.

We have an exciting opportunity for a Team Leader to join our Victim Service team, working 37.5 hours per week on a hybrid basis.

Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Team Leader you will be:

• Ensuring the effective delivery of services to victims in accordance with the London Adult Service against contract specifications, operating procedures, confidentiality, information sharing and safeguarding policies.
• Leading the caseworker team, ensuring victims receive timely, professional needs and risks assessment and referral to appropriate support, assuring the quality of service provision.
• Working collaboratively with the Operations Manager/Management team, in order to achieve the implementation of business plan and the development of the service to maximise positive outcomes for clients.
• Focusing on performance management of their reports including auditing cases, allocation of cases and input into performance reporting.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.