Refuge Project Worker with language specialism

To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.

• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.

• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.

• To identify and make links with existing projects and community services and to develop joint services where appropriate.

• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.

• To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness

We are particularly keen to recruit staff who can speak community languages, particularly Punjabi, French, Polish, Somali and Farsi.  All positions, unless otherwise stated, are full-time, 37 hours per week.

These posts are subject to a 6% pension contribution.  Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

Refuge Project Worker (Maternity Cover)                                                               

To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

• To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.

• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.

• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.

• To identify and make links with existing projects and community services and to develop joint services where appropriate.

• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.

• To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness

We are particularly keen to recruit staff who can speak community languages, particularly Punjabi, French, Polish, Somali and Farsi.  All positions, unless otherwise stated, are full-time, 37 hours per week.

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

Outreach Adviser (maternity cover)

Based in Ilkeston but includes remote working
Please note: During the Covid-19 pandemic, this role will be home based

We have an opportunity for an experienced Outreach Adviser based in Amber Valley and Erewash to join our existing team which provides an excellent generalist advice service for clients.

The Outreach Adviser will be involved in the provision of advice in an outreach setting.

Good communication skills, both written and verbal are essential to this role, as is the ability to effectively communicate with our clients with a non-judgemental approach. Experience in the current benefits system, and an up to date knowledge and understanding of welfare reform would be desirable.

At Citizens Advice Derbyshire Districts we provide free, confidential, impartial and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination.

We encourage and welcome applications from people of all backgrounds.

Due to this post having access to vulnerable adults, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and the background and circumstances of your offence. Please get in touch to see our policy on criminal background checks.

Closing date: 9am, Monday 15 February 2021

Interviews: w/c 22 February 2021 (via video conference)

We are recruiting a Domestic Abuse Outreach Worker to provide emotional and practical support and advice to survivors of domestic abuse. You will work in partnership with other agencies to support client safety, empowering survivors to move forward with their lives. The work is highly confidential, challenging but incredibly rewarding. Working as part of a team you will be responsible for managing your own case work and develop effective relationships with clients enabling them to access support through the different services provided.

Excellent communication skills, empathy and organisational skills are required along with proven experience of providing emotional and practical support to those in crisis. An ability to work independently and prioritise a busy workload is essential. An understanding of the dynamics of domestic abuse would be beneficial, however, training will be provided.

This is a varied and fast paced role with real opportunity to make a difference to people’s lives.

South West Surrey Domestic Abuse Service provides free, confidential, independent and impartial advice to individuals affected by domestic abuse living in the boroughs of Guildford and Waverley.

We are Age UK Croydon and our vision is a Croydon where everyone can love later life. Our mission is to lead the way in empowering, enabling and supporting older people in the London Borough of Croydon to live well, healthily and independently. The ASC Service (Advice Services Croydon) is a partnership delivering information and advice to older people in various key sites across the borough.

The ASC service offers drop-ins, appointments, home appointments and advocacy (specialist team) and is part of a new and exciting development to take the service out into the community where we can reach and support more older people locally. We also operate a helpline 5 days per week.

The voluntary sector is experiencing significant changes in Croydon which will include modifying the service to a blended model of online, telephone and face to face delivery which is fully accessible and delivered locally.  London Borough of Croydon are reducing their information and advice services from April and alongside this the new Locality Model of service delivery will provide opportunity to grow and expand our I & A service.

To successfully achieve the necessary transformation, we are looking for a manager with excellent people management skills, the ability to contribute to the strategy and vision which will transform the service to a model that can meet those objectives.  We are looking for an experienced and enthusiastic Information and Advice Manager to lead and build the team of outreach advisers and helpline advisers. If you are passionate about making a difference to the lives of the older people who use our services and want to support older people then we would love to hear from you.

This role will require an Enhanced Disclosure and Barring Service Check. 

Large print application form is also available.

CVs will not be accepted.

Closing date for applications: 09:00am - 25th January 2021

Interview Date: 29th January 2021

Only shortlisted candidates will be notified

Background

NOAH Enterprise has been delivering services to vulnerable people throughout Bedfordshire since 1987 and has established and embedded the single trusted adult model. This means that each service user can begin to trust one person as they get to know them, and this trust allows recommendations and support options to be taken up.

You will be committed, compassionate, resilient, caring, have common sense and be empathetic to the needs of those among the most deprived. You will work with people who may be chaotic, may have mental health and addiction issues but need your help and support.

Throughout your work you will have considerable autonomy and significant periods of time lone working, enabling you to make a personal difference to people’s lives. You will have excellent time-management, prioritisation, motivating, organisational, inter-personal, and administrative skills. You will be competent in IT and communication, have the ability to build relationships with people from many nationalities and organisations and a commitment to help those in need. You will be persistent and undaunted in the face of seeming adversity.

Job Purpose

· You will provide on a 1-1 basis, support for the living and lifestyle needs of a group of 8 carefully selected homeless people with complex needs who have been allocated independent accommodation within Luton on the Housing First Pilot.

· To provide and coordinate, within daytime hours and with crisis telephone advice out of hours, specialist welfare service support where needed.

· To provide lifestyle and education to clients who have experienced repetitive homelessness to actively reduce the risks of eviction and abandonment. Promote independence and understanding of primary health service access to reduce the use of emergency services.

· To work with NOAH management to coordinate delivery of grant funds allocated for the project to transform flats into homes and to provide for the personalisation needs that will help people feel a sense of connection and safety.

· To innovate and work creatively to source additional material, items and technical expertise from the wider community in Luton such as other grants, corporate donors and corporate social responsibility team building days in order to help clients transform their flat into a home.

· The Housing First Service aims include:

ü Supporting people who are homeless with multiple and complex needs to access suitable accommodation.

ü Developing new approaches to working with people with multiple and complex needs.

ü Supporting service users to improve their health and wellbeing.

ü Supporting service users to engage with services to meet their health and social care needs that are non-emergency.

ü Supporting service users to build resilience, develop their social capital within the local community and support recovery.

ü Supporting service users to develop independent living skills to live more independently in the community and sustain their accommodation.

ü Reducing the use of acute emergency services, such as A&E, ambulance call-outs and fire and rescue service.

ü Reducing repeat homelessness.

ü Contributing to the reduction in rough sleeping.

ü Contributing to the reduction in the use of temporary accommodation

Main Duties

· To promote and provide clear information about the Housing First Project to other organisations and to work in close partnership across different agencies to share information to reduce rough sleeping in Luton.

· To deliver some on street outreach work in Luton to meet prospective candidates and assess their suitability for the project.

· To assist with receiving and managing new referrals onto the project both from external and internal sources and to maintain communication with the referrer.

· To attend the Housing First Operations Group and Caseload group to support the processes of assessing eligibility, prioritisation and allocation.

· To work with the new tenant to prepare them for embarking on an independent tenancy, communicating their responsibilities whilst also providing reassurance and advice.

· To support the new tenant to work with the housing officer to develop between them a strong and positive relationship which can withstand future tensions.

· To support the new tenant with all administration around setting up and equipping their new home incorporating their personal choices where possible.

· To support the new tenant with completing the 2 support plans on inform within week one and then to renew these at scheduled intervals every 12 weeks.

· To assist the clients to access primary health care services to help stabilise any health and wellbeing concerns or addictions if they are interested in this support.

· Build trust and relationships at a pace suitable to them, learn about their lives, their background and their ongoing needs. Where appropriate offer expertise and advice to tackle some of the barriers in their lives such as housing, benefits, employment, relationships and health.

· Use motivational interviewing techniques to support people to explore their own lifestyles and choices and to reflect on whether they are interested in recovery.

· To provide the clients with opportunities and choice to receive free support in decorating their homes with the assistance of corporate volunteering teams.

· To maintain keywork contact in person or by phone at least every other day with every client on their caseload and deliver a personalised approach allowing the client choice in the way that they engage with NOAH.

· To use the inform system to record every support intervention which is delivered.

· To provide opportunities and facilitate visits to places to encourage clients to live their own lives and to express their personalities and individuality and reduce social isolation.

· On an ongoing basis to help to manage their personal safety including undertaking persistent, assertive outreach such as on-street visits at any stage where eviction or abandonment seems to be approaching in order to give the client every opportunity to retain their home.

· To work with the local communities and neighbours to promote positive communication and understanding in order to reduce ASB and maintain property infrastructure.

· Monitor improvements and regressions and support the NOAH management in delivering comprehensive monthly reports to update commissioners of the current situations, trends, challenges and success that the project has witnessed.

· To support the NOAH management to ensure excellent quality and robust evidence is available to demonstrate the effectiveness of the Housing First Pilot. Working alongside the University of Bedfordshire team to audit this work and promote continuation of the project through a robust exit strategy which will ensure continuity of funding and the opportunity for project expansion.

· Submit written reports as required

General Duties

· Act as a NOAH Enterprise representative always and in a manner befitting a representative of the organisation.

· To work as part of the wider NOAH welfare team which includes supporting the work of the welfare centre as well as the on-street outreach workers.

· Identify opportunities to improve the level of service NOAH offers to service users.

· Take a responsible approach to your personal development – manage and update own skills base to ensure quality service delivery and engage fully with all training offered.

· As part of the NOAH welfare staff team you will be required to be part of an on-call rota and take occasional phone calls from service users requiring out of hours advice.

Application deadline: 10/02/2021

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham, Bermondsey and Walworth, and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Money Advice Caseworker

NJC Salary Scale SO1 - £31,455 to £33,290 per annum pro-rata

Full-time

Permanent

We are looking for a full-time debt adviser to provide casework services to our client groups from our three offices in Southwark. You will join our friendly and hard-working team to ensure the ongoing successful delivery of our specialist services. The post is funded through Debt Free London, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt

You must have:

• Recent and ongoing paid or voluntary experience of managing one’s own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Monday 8 February 2021

Interviews: Friday 12 February 2021

For further information and an application pack please visit our website.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Generalist Advice Worker/Advice Session Supervisor (or Trainee position)

Salary scale SO1 - £31,455 to £33,290 per annum
Full-time

Permanent Position

Post funded by Southwark Council. 

The post is suitable for an experienced Advice Session Supervisor (ASS) or as a development opportunity for a Certificated Generalist Advisor to train to become an ASS within six months of starting in post. If applying without existing experience of supervising volunteers and of undertaking the role of Advice Session Supervisor the starting salary will be Scale 6 - £29,194 whilst undertaking training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising volunteers

To be successful you will need:

• Have achieved the Generalist Advisor Certificate and have experience of Generalist Advice Casework
• Either experience of supervising volunteers and undertaking the role of Advice Session Supervisor or be able to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 1st February 2021

Interviews Wednesday 3rd & Thursday 4th February 2021

For further information and an application pack please visit our website.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

SUPPORT WORKER, LHRSP FLOATING SUPPORT BOSTON, LINCOLNSHIRE, FRWK03 £16,915 - £18,430 FTE, Permanent, 37HPW

LHRSP Floating Support Service is a community based support service for people with complex needs. The services cover Boston, South Holland, East Lindsey, South Kesteven and Lincoln.

We are currently recruiting for a Support Worker position to cover the Boston area with remote working.

We work in partnership with the local Vulnerable Adult Panels and Team Around the Adult providing support to people to address key problems with money and/or housing, help them develop knowledge, skills and resilience to remain safe, and live independently in their own home.

In this role you will work alongside the Support Planner; assessing service user needs and plan individually tailored support for people to help them achieve their goals. You will be expected to work effectively within a small team, delivering an excellent service along with the Support Planner.

You will be expected to have a good working knowledge of the needs of people struggling with their mental health, as well as benefits, housing law, debt support and issues related to the person’s ability to live independently.

You must have a current driving licence and access to a car in order to cover multiple bases across various locations within the districts.

For more information please contact: Kerrianne Heath 

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE

The Role

DHI is an award winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and well-being of their community. We are looking for applicants who will share our passion for our values, and our commitment to our client groups and our local communities.

We are recruiting for a Drug and Alcohol Practitioner to join DHI in South Gloucestershire to support clients within the area who are experiencing problematic use of drugs and alcohol.

This exciting, and rewarding role is based within GP Practices and our community hubs across South Gloucestershire. The successful applicant will be responsible for providing 1:1 support and delivering groups to support our clients in achieving their goals.

You will be joining an experienced and enthusiastic Primary Care Team that work hard to support each other, deliver an exceptional service to clients and meet our contract requirements.

If you’ve got experience or an interest of working in the substance misuse field and share DHI’s values of self-direction, stimulation and zest for life, we’d love to hear from you.

If you’d like to know more about the role, please contact Hannah Brittain, Primary Care Service Lead, for an informal discussion.

How To Apply

Please use the enclosed Job Description and Person Specification to complete an Application Form and Skills Form and send to HR before Midday Tuesday 2nd February 2021. More iformation available on the DHI website

Responsible for:

Providing advice, guidance and support vulnerable young people aged 18-24 years. This role may include working with those in crisis, and / or those at risk of immediate homelessness.

Job purpose:

To manage an effective and successful sub-contract and delivery of a floating support contract across Hertfordshire.  Floating support assists vulnerable young people to set up and or / sustain their tenancies thus helping to prevent repeat homelessness. You will provide housing advice and support, including information on the relevant benefits and will assist them to identify other support needs, including mental health issues, offending behaviour, issues around family breakdown, neighbourhood disputes, behavioural problems, anti-social behaviour and parenting support. You will help co-ordinate a solution focused action plan that involves other agencies as needed and encourages the young person to take responsibility for all areas of their lives and promote healthy, successful outcomes that are holistic, yet realistic.

Benefits of working for hyh:

• 25 days per annum pro rata increasing by one day a year after 5 years’ service to a maximum of 28 days (in addition to Bank & Public holidays)
• An additional day annual leave to have your birthday off
• Contribution of 5% of basic salary to The People’s Pension on behalf of the staff member
• Group Life Insurance benefit of 4 times salary
• Complete Employee Assisted Programme offering legal advice, financial counselling and up to eight face to face sessions of counselling support for issues affecting mental health
• Monthly draws to win either “lunch on your manager” or a “leave work early” token
• A comprehensive Induction to hyh and your role
• One to one supervision with your line manager every 4-6 weeks
• Ongoing training relevant to your role

How to apply for this role:

If you are interested in applying for this role, please forward your CV along with a covering letter or statement to us.  The covering letter or statement must outline how you feel you meet the person specification criteria on the job description, and it must be a one page document of between 250 to 500 words.  If you have any questions regarding the role or wish to discuss it with us, please contact a member of the team as we will be happy to help.

Closing date: 9am on Monday 1st February 2021

SUPPORT WORKER, LHRSP LINCOLN, PERMANENT, 37 HPW, FRWK03 £16,915 - £18,430

The service delivers housing related support in both short stay in accommodation and through floating support to people with a diverse range of needs in Lincoln City, North & South Kesteven, East & West Lindsey, Boston and South Holland.

Some of the accommodation is in a service with staff 24hrs a day and other accommodation in small shared properties in the community.

The ultimate aim of our work is to support people to gain the skills needed to live independent and fulfilled lives. We do this by working with a network of complimentary services that act as both a safety net and a platform for a real and lasting change.

The successful applicant will:

• Be enthusiastic, motivated and able to communicate in an empathic way with people who may present challenging support needs and behaviours

• Have a good understanding of the needs of vulnerable people

• Have excellent time management and organizational skills

• Recognise the need to be responsive and adaptable to the needs of the service delivery and service users

• Experience using a computer, inputting and up-dating information electronically and in written form

• Have an ability to work with empathy and creativity in order to encourage people to work towards independence

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE.

SUPPORT WORKER, ELIZABETH HOUSE, NOTTINGHAM, PERMANENT, 37 HPW, FRWK03 £16,915 - £18,430

Framework is a charity delivering housing, health, employment, support and care services to people with a diverse range of needs. We empower people to achieve financial stability, social inclusion and independence.

Elizabeth House is a well-established service based in Daybrook providing accommodation and support for homeless people from the Broxtowe, Gedling and Rushcliffe areas often with a range of complex support needs.

We are looking for reliable, enthusiastic and self-motivated candidates who can demonstrate an understanding of the issues facing those affected by homelessness and who want to work in a fast-paced environment. Excellent communication skills, resilience and a positive approach are essential.

Please note Support Workers are required to work early and late shifts including some weekend working.

The main functions of the role are:

• To build the skills and confidence of service users to empower them in maximising their independence

• To support service users to engage with the move on process and address any barriers to moving on

• Motivate and work creatively with service users to engage with their individual support plan

• To deliver a service which maintains a safe environment

• To contribute to the achievement of contractual service obligations

• To work in partnership with other agencies to maximise service delivery

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE.

Are you a forward-thinking and flexible individual with proven experience of working with vulnerable people or people with multiple and complex needs? Then join Shelter as an Intensive Floating Support Worker and you could soon be playing a vital role within an exciting new initiative.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Part of a Dorset hub that’s been helping people since 2000, the Intensive Floating Support service will be based in Weymouth and work with people who have multiple and complex needs who have been accommodated by Dorset Council under the recent ‘Everyone In’ initiative. It will link in with the work being done by other Shelter teams, especially ‘Housing First’, and will take a multi-agency approach working closely with other organisations such as health, social care and substance misuse services. The focus on this new initiative will be on the individual and meeting their needs. We aim to take a harm reduction approach and build on the strengths of each person to effect positive change in their lives.

About the Role
Your role will be to place clients directly into their own accommodation and develop person centred and co-produced support plans. We’ll also rely on you to coordinate support around the person and act as a key worker to help them sustain their accommodation and move forward with their recovery. Roles are available on a full or part-time basis and each will involve visiting clients in their own homes or community locations, predominantly in Weymouth or North Dorset areas. On any given day you might be coordinating interventions to ensure that the right support is provided at the right time or giving advice on issues like housing options, tenancy issues (e.g. dampness and disrepair), welfare and housing benefits, debt or employment. In short, you won’t be short of challenges.

About you
Proactive, creative and client-focused, you have good knowledge of homelessness and housing legislation and welfare benefits and experience of working within a safeguarding framework. What’s more, you’re not afraid to challenge the status quo and support the introduction of new ideas, methods and processes, where appropriate. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, while the ability to type is preferred.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.