Key responsibilities

Staff provide a safe, secure, non-judgemental, enabling and empowering environment where service user can take part in group activities that encourage participation, teamwork, creativity, social interaction and accountability. Under the supervision of the Recovery Coordinator, the post holder will support the planning, training and supervision of recovery activities.

Staff provide information, advice and guidance (IAG) which covers a range of activities and interventions that help service users to become more self-reliant and better able to manage their personal and career development, including learning.

IAG includes:

• The provision of accurate, up-to-date and objective information about personal and lifestyle issues, learning and career opportunities, progression routes, choices, where to find help and advice, and how to access it.
• The provision of advice through activities that help people to gather, understand and interpret information and apply it to their own situation.
• The provision of impartial guidance and support to help people understand themselves and their needs, confront barriers, resolve conflicts, develop new perspectives and make progress.

More specifically, the job entails:

• To support the overall day to day running of the recovery group
• To monitor and support individual service user’s recovery journey through creative and varied work activities
• To support service users to develop transferable skills through practical work and social interaction

• To involve service users in the development and delivery of the service
• To involve service users in the development and delivery of their individual support

• To implement effective risk management 

Under the supervision of the Recovery Coordinator, the post holder will support the planning, training and supervision of recovery activities.

As a team member they will be expected to undertake all aspects of the work of the project as decided by the group including on site and on line sales to the public of goods produced by the group and participation in running open days and other events.

The post holder will be provided with a tailor-made training programme covering all aspects of basic recovery work.

Specific Responsibilities:

1. To encourage service users to function independently and set positive, realistic goals for themselves as a means to improving their quality of life, by:

• Empowering and involving service users in the running of the project
• Fostering a climate of positive change within individuals and the group, working to support individuals to achieve agreed goals and action plans
• Developing teamwork and encouraging the group and individual service users to take responsibility for tasks
• Promoting the acquisition of skills through provision of a variety of tasks which service users can do to gain skills
• Inputting data and narrative accounts into a database.
• Working closely with other team members to maintain and further develop a challenging work environment that encourages learning and individual development
• Increasing access to mainstream opportunities.
• To provide IAG sessions.  Accurate, up-to-date and objective information about personal and lifestyle issues, learning and career opportunities, progression routes, choices, where to find help and advice, and how to access it.
• The provision of advice through activities that help people to gather, understand and interpret information and apply it to their own situation.
• The provision of impartial guidance and support to help people understand themselves and their needs, confront barriers, resolve conflicts, develop new perspectives and make progress.

1. To assist in maintaining and monitoring the effectiveness of the project

• Keeping accurate and up to date records and accounts
• Implementing and using systems to record service user progress
• Helping to ensure that buildings on the site are properly maintained and to be involved in the care and maintenance of equipment and stock used
• Participation in staff and group meetings and any other relevant meetings
• Liaison with other staff and external agencies as appropriate and work with Oxford Mental Health Partnership.

1. To ensure compliance with all relevant Health and Safety legislation by

• Ensuring risk is assessed and managed
• Ensuring awareness among service users and visitors of any potential hazards and that safety is maintained at all times
• Instructing and training all those people involved in the project in relevant Health and Safety procedure
• Ensuring Food Hygiene and Health and Safety standards are adhered to as per Policy and national Health and Safety Regulations

Specific skill and project information:

General Responsibilities:

• To comply with the organisation’s relevant policies and procedures
• Address issues of race, culture, gender, class, disability, sexual orientation, age and other discrimination especially in relation to mental health issues
• To do all that is reasonably practicable to maintain a safe and healthy work environment, with regard to appropriate risk assessments and ensuring compliance with local and statutory requirements
• To participate in regular supervision with the Recovery Co-Ordinator

• To undertake any other duties as may be required by Restore

Person Specification

Essential Requirements

• A positive attitude towards people with mental health problems, in particular people’s ability to develop and change
• Excellent communication skills and the ability to communicate with people on all levels
• Ability to work with challenging behaviours and people with complex needs
• Awareness of and commitment to all aspects of anti-discriminatory practice
• Ability to work on own initiative, to prioritise, organise work and meet deadlines
• Ability to motivate and empower others to enable them to reach their full potential.
• Ability to keep accurate and up to date records
• Ability to use Microsoft Office applications
• Ability and willingness to learn woodwork skills

Qualification

• GCSE or equivalent in Maths and English at Grade 9 to 4 (A to C) or equivalent.

Desirable Requirements

• Experience of working with people with mental health problems
• Experience in woodwork and/or craft and/or catering
• Knowledge of mental health services and systems
• Experience of group work

About Restore

Restore works in Oxfordshire with people who have severe and enduring mental health problems. We know that everyone has talents and abilities, and the capacity to make a valuable contribution to the community. We believe that people with mental health problems have the right to work, the right to the support they need to gain employment and lead fulfilling lives.  We also believe that the stigma associated with mental health problems damages the whole community and in all we do, we work to challenge this discrimination.

Restore provides Recovery Groups and a Coaching Service. Coaching provides one to one support enabling members (service users) to achieve their aims. Restore's coaching activities focus on supporting people to achieve paid work, after a period of illness, to start volunteering or start or return to education. Some coaches are embedded within Recovery Groups, and others work within hospital or community settings.  Recovery Groups provide members with the opportunity to work on their journey of recovery together through therapeutic activity such as gardening, woodwork, catering or craft based activities.

Restore has six sites in Oxfordshire (four in Oxford, one in Dicot and one in Banbury), plus two sub-contracted sites (in West and South Oxfordshire) and staff who work across a range of other sites in the county.  Restore also leads on the delivery of the Oxfordshire Recovery College, an innovative shared learning environment for people with mental illness, their families, carers and professionals.

Restore also offers Mental Health First Aid training and Working with Mental Health courses, the former aimed at both individuals and organisations and the latter specifically at the corporate sector.

Other Information:

Any offer of employment is subject to a satisfactory Disclosure and Barring Service.

• This post will be on a 4 week’s notice period.
• There is a probation period of six months for new employees, during which time your employment will be monitored. Your employment will be subject to you completing your probationary period to the satisfaction of RESTORE.

This job description is likely to change over time, subject to discussion with the post holder, and in line with the expectation of funders and the strategy for the organisation agreed by the Chief Executive and Trustees.

We’re looking to recruit an Outreach Worker to join the Tower Hamlets Street Outreach Response Team (SORT).

You will be responsible for completing assessments with rough sleepers to more fully understand their support needs. You will link the individual into the right support services and enable them to move into permanent and sustainable accommodation.

The role involves supporting both rough sleeping clients and former rough sleeping clients who are in accommodation, to help them sustain their accommodation and prevent them from returning to rough sleeping. This will ensure partnership building and maintaining and sharing of best practise.

We are looking for a highly motivated individual who will also be confident in conducting assessments on the street and in day centre settings, and able to lead street based outreach shifts alongside volunteers.  You will have experience in dealing with rough sleepers with multiple needs and able to work with challenging behaviour.

This role requires flexible shift work (consisting of a 7 day rota). The average shifts per week is 1-2 and other working hours are flexi, but during the day to allow for case work management. Early shifts are from 5am – 9am and late shifts are from 8pm – 2am.

In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.

To find out more and apply please go to our website.

To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.

Closing date: 10am, 7 February 2020
Interviews and assessments on: 19 February 2020

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 100 of Stonewall’s Workplace Equality Index 2018, we are also proud to have been awarded BITC 2017 Race Equality Award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

We are recruiting for a Community Outreach Worker as part of an innovative project providing high quality personal welfare support to survivors of domestic violence with complex needs.

You will work with a wide variety of underrepresented groups such as: BME communities; young people aged over 16; survivors with mental health issues that need specialist support linked to trauma; survivors with substance misuse issues; and socially excluded groups such as street homeless women.

You will work across the borough in an outreach model which ensures that it is available to meet the needs of hard to reach communities whose needs are currently unmet.

Methodical and well-organised, you will have significant proven experience of providing direct emotional, practical and welfare support, ideally within a relevant field such as a refuge, women’s advice centre or residential setting. You will be experienced in identifying and responding to the risks to and needs of survivors of domestic violence. With an up-to-date knowledge of relevant civil and criminal legislation, you will have a demonstrable ability to use Microsoft Office and the ability to build and develop supportive relationships with survivors and their children fleeing domestic violence. 

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 23rd February 2020

Part Time: 30 hours per week

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

We are looking to recruit an Outreach Worker to join the Waltham Forest Single Homeless Advice and Support Service, providing outreach services and case work to rough sleepers in the borough of Waltham Forest.

In this role you will be responsible for conducting outreach shifts across the borough to verify, engage and support rough sleepers. You will both ensure new rough sleepers receive the required support and conduct intensive casework for all clients including those “living on the streets”.

You will be required to work effectively and efficiently  within the ‘No Second Night Out’ model of rapid rehousing to move new rough sleepers away from the street; this will involve utilising GLA commissioned services to move people away from the streets rapidly, particularly during unsocial hours.

The role involves building networks with local authorities, voluntary and faith based agencies, outreach teams, hostels and private landlords to increase the choice and opportunities for housing and other support for rough sleepers. Furthermore you will be required to work closely with our team of rough sleeping navigators and rapid response teams.

We are looking for a highly motivated individual who will be confident in conducting assessments on the street and in day centre settings, and able to lead street based outreach shifts alongside volunteers. You will have experience in dealing with rough sleepers with multiple needs and able to work with challenging behaviour and support people away from rough sleeping.

Flexibility is required as you will be working outreach shifts at unsocial hours in accordance with the rota (seven day); this will include early mornings, late nights and full nightshifts as required. Please note you will also be required to hold a full, clean Driving Licence for a minimum of 1 year.

In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.

To find out more and apply please go to to our website.

Closing date: 10:00am, 29 January 2020

Interview and assessments on: 11 February 2020

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.

Fixed term contract until March 2021, however there is a possibility this may become a permanent role

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

For this post, we are looking for a highly motivated individual to join our dynamic street outreach team in Oxford.  We work across the city delivering shifts on the streets, drop-ins in local day centres, and work with accommodation providers and the local authority to reduce rough sleeping.

As an Outreach Worker you will be involved in making contact with all rough sleepers and those at risk of homelessness; assessing their needs and delivering personalised case management to support them to make the move away from the streets and/or street lifestyles for good. This will involve liaising with key services throughout the UK and Europe.

To be successful, you will have experience of working with vulnerable adults in a social care, health, community safety or housing setting.  You will also have experience of multi-disciplinary agency working and the necessary social skills to initiate and maintain constructive and appropriate relations with clients and agencies. The ability to drive a car and hold a clean driving license is also essential.

In return, we offer a range of benefits including a pension scheme, staff discounts scheme and flexible working to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development

Flexibility is required as you will be working shift rota hours, including working early mornings, late nights and at weekends

Interested in finding out more? We are holding an open evening on Monday 3 February from 6pm – 8pm. There will be the opportunity to find out more about St Mungo’s, meet some of the team and learn about our current job opportunities in Oxford. Please search for ‘Open Evening - Oxford Assessment Hub Opportunities’ to find out how to register your interest.

Please email our recruitment team to receive more information about the Open Evening.

To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.

Closing date 10.00am, 7 February 2020

Interviews and assessments on:14 February 2020

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 100 of Stonewall’s Workplace Equality Index 2018, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community

Youth Outreach Officer

Full-time at 35 hours, Home/Office Based,

Vacancy Locations: Northern Ireland, Yorkshire & Humber.

Salary: £25,000 - £28,000

Permanent

GamCare is the UK’s leading provider of advice and support to problem gamblers and their loved ones. Its flagship Youth Outreach Programme “BigDeal” is expanding, and a new support service for young people will be launched in April 2020. The programme is designed to deliver education to young people on safe gambling choices over the next four years.

GamCare are recruiting for a Youth Outreach officers to promote, schedule and deliver this work and build strong regional networks around this work.

Key Responsibilities include:

• Establish the reputation of the GamCare Youth Outreach programme in youth work settings across regions
• Promote, arrange and deliver training sessions to youth-facing professionals (e.g. youth workers, teachers, social workers) in your region
• Promote, arrange and deliver young peoples’ workshops to 11-19 year olds in the regions and surrounding areas
• Maintain a network of local stakeholders
• Maintain accurate records and provide statistical information required to assist delivery and evaluation.
• Be a point of contact for people interested in GamCare’s young people’s projects in the regions and surrounding area

You should have previous experience working with young people aged 11-19 and delivering educative content to a variety of audiences.

The role will require delivery time in the specified region and the surrounding area, as well as administration done from home. 

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain, and work with a supportive a supportive line management team.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

If you would like an acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy> and name of region

Please note that if the subject is not correct, you may not receive a confirmation

Previous applicants need not apply

To discuss the role further please email Megan Pengelly (Programme Manager). Applications sent to this address will not be accepted.

Closing date for applications is 9am Friday 31 January 2020

Interview dates: w/c 3rd February.

Interviews are scheduled to take place in Belfast/Leeds or remotely via video conference.

Do you have a passion for working with people and helping to end homelessness for rough sleepers? If so, Elmbridge Rentstart is the workplace for you! An exciting opportunity is available to join our outreach team in Elmbridge to work towards eliminating rough sleeping in the borough. 

We are looking for a highly motivated Senior Outreach Navigator, who has experience working with either rough sleepers, hard to reach groups and/or those with multiple and complex needs. As a navigator you will work closely with several statutory and non-statutory services to ensure that a well-rounded approach of support is provided to rough sleepers. You will display an ability to both lone and team work and to initiate and maintain effective working relationships with colleagues, clients and the community.

Please find attached the job description

Fixed term contract until March 2021, however there is a possibility this may become a permanent role

At St Mungo's our ambition is to end homelessness and we are working hard to reverse the increase in people sleeping rough in England. In the areas where we work, we aim to halve the number of people sleeping rough by 2021.

We are currently looking for an Outreach Coordinator to join our Outreach service in Oxford City.  The Oxford SPOT work across Oxford delivering shifts on the streets, drop-ins at local day centres, and working with accommodation providers and the local authority, to reduce rough sleeping to as close to zero as possible.

Alongside the Outreach Manager, you will be involved in managing a team of Outreach Workers, liaising with key services – including police and the local authorities and services throughout the city, UK and Europe.  The role will also involve working on housing, health, treatment and immigration issues with some of Oxford’s most vulnerable individuals

To succeed, you will have demonstrable experience of engaging and assessing clients on the streets and other devolved locations and of delivering a case management approach with homeless people and clients who are rough sleeping or vulnerably housed. 

A good working knowledge of the housing, health and social services legislation and services for vulnerable people is also required. As is the ability to initiate and maintain effective working relationships with colleagues, clients, communities and external stakeholders and agencies.

If you think you fit the brief and can see yourself helping us to achieve this aim, then please apply.  We are also holding an Open Evening to give you an opportunity to learn more about us, our staff and the different roles on offer, as well as ask us questions.

Flexibility is required as you will be working shift rota hours, including working early mornings, late nights and at weekends

Interested in finding out more? We are holding an open evening on Monday 3 February from 6pm – 8pm. There will be the opportunity to find out more about St Mungo’s, meet some of the team and learn about our current job opportunities in Oxford. Please search for ‘Open Evening - Oxford Assessment Hub Opportunities’ to find out how to register your interest.

Please email our recruitment team to receive more information about the Open Evening.

To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.

Closing date 10.00am, 7 February 2020

Interviews and assessments on:14 February 2020

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 100 of Stonewall’s Workplace Equality Index 2018, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community

Targeted Youth Worker

We are looking to recruit dynamic, passionate and committed Youth Workers to join our dedicated team.

Creative Youth Network is a successful charity organisation that supports young people to reach their potential and lead fulfilling lives by building secure and positive relationships with them based on their individual unique needs. We offer young people safe spaces to express themselves with creative courses, youth clubs and practical advice and support. We take pride in our relaxed working culture and environment, and are PQASSO accredited. We’ve opted into the Bristol City Council Equality Charter and are dedicated to promoting equality and diversity within the organisation.

You will be delivering services in Bristol for young people aged 11 – 19. The role will include a combination of 1:1 work, small group work, outreach and open access delivery. You will be responsible for a caseload of up to 20 young people at any one time. 

It would be desirable if you have experience of working with young people around issues related to sex and relationships and wellbeing/mental health.

You’ll have two years’ experience of delivering a range of interventions to achieve outcomes for young people through effective use of resources and targeted delivery.

You’ll be expected to have the confidence to challenge a diverse group of young people and fuel their motivation to engage with the service. You’ll also need to demonstrate an ability to build effective, meaningful and trusting relationships with young people, empowering them and providing tailored guidance.

Travel is required for this role, so a full driving licence and access to a car would be beneficial. You’ll also be expected to work a minimum of two evenings per week, therefore flexibility is also essential. 

In return we can offer 33 days’ annual leave (including bank holidays, pro rata for part time) per year, a generous pension scheme, a cycle to work scheme, opportunities for flexible working, paid breaks and fantastic development opportunities.

We are an equal opportunities employer and are committed to ensuring that underrepresented communities are represented in our organisation. We particularly welcome applications from the BAME community.

This role is subject to a satisfactory enhanced DBS check.

Salary: £23,053 per annum (pro rata), grade 2.3

Hours: Full time (40 hours) and part time (20 hours), please indicate your preference on your application.

Application deadline: 19th February 2020, 09:00

Please note that this job advert will close as soon as sufficient applications have been received. So if you are interested, please apply for this vacancy as soon as you can.

To apply for the role of Targeted Youth Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Other organisations may call this role Youth Worker, Youth Support Worker, Support Worker, Young Person’s Support Worker, or Youth Support Services Co-ordinator.

Targeted Youth Worker (Wellbeing)

We are looking for a Targeted Youth Worker (Wellbeing) to join our Targeted Youth Services team based in East/Central Bristol. You will have experience in delivering CBT based interventions to young people in a 1:1 setting. You will be qualified to Level 7 or equivalent in mental health for young people.

Creative Youth Network is a successful charity organisation that supports young people to reach their potential and lead fulfilling lives by building secure and positive relationships with them based on their individual unique needs. We offer young people safe spaces to express themselves with creative courses, youth clubs and practical advice and support. We take pride in our relaxed working culture and environment, and are PQASSO accredited. We’ve opted into the Bristol City Council Equality Charter and are dedicated to promoting equality and diversity within the organisation.

You will be delivering services in East/Central Bristol for young people aged 11 – 19. The role will include a combination of 1:1 work, small group work, outreach and open access delivery. You will be responsible for a caseload of up to 20 young people at any one time. You’ll also be expected to work a minimum of two evenings per week, therefore flexibility is also essential.

You’ll have two years’ experience of delivering a range of interventions to achieve outcomes for young people through effective use of resources and targeted delivery.

You’ll be expected to have the confidence to challenge a diverse group of young people and fuel their motivation to engage with the service. You’ll also need to demonstrate an ability to build effective, meaningful and trusting relationships with young people, empowering them and providing tailored guidance.

In return, we can offer 33 days’ annual leave (including bank holidays, pro rata for part time) per year, a generous pension scheme, a cycle to work scheme, opportunities for flexible working, paid breaks and fantastic development opportunities.

We are an equal opportunities employer and are committed to ensuring that underrepresented communities are represented in our organisation. We particularly welcome applications from the BAME community.

This role is subject to a satisfactory enhanced DBS check.

Salary: £24,457 pro rata, grade 2.5

Hours: 32 hours per week (4 days per week)

Application deadline: 19th February 2020, 09:00

Please note that this job advert will close as soon as sufficient applications have been received. So, if you are interested, please apply for this vacancy as soon as you can.

To apply for the role of Targeted Youth Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Youth Worker, Youth Support Worker, Support Worker, Young Person’s Support Worker, or Youth Support Services Co-ordinator.

Part time, 21 hours p.w.

Fixed term contract 12 months (with possibility of extension)

Citizens Advice Surrey Heath is looking to recruit an experienced Money Advice Caseworker to provide an effective and efficient specialist advice and casework service on debt and money management.  This includes:

• providing direct support to clients with managing their debts and improving their financial capability and resilience
• ensuring income maximization through the take up of appropriate welfare benefits and the application for grants where appropriate
• assisting clients with other related problems where they are an integral part of their case.
• supporting our volunteer Advisors with specialist debt advice.

You will have recent debt advice/casework experience and be able to demonstrate a sound understanding of, and competencies in, the processes involved in dealing with debt and money advice cases. You will also have experience of providing financial capability support, particularly to vulnerable clients.  Effective writing skills are important, with the ability to create clear and concise case notes, reports and correspondence.

The position is based at our office in Camberley, however, you may be required to provide occasional advice and support at various outreach locations across Surrey Heath and home visits to those who are housebound and unable to access our services.

For an application pack, including full Job Description/Person Specification, please visit our website.

Closing date for applications: 7 February 2020

Interview date: 11 February 2020

Context:

Refugee Action Kingston (RAK) is a small charity dedicated to supporting refugees and asylum seekers from anywhere in the world who find themselves in the Royal Borough of Kingston and neighbouring boroughs.

RAK aims to support people from the asylum seeking and refugee communities to integrate into the local area. We deliver advice around immigration, benefits, education, utilities, health and housing.  We deliver English classes from our Learning Centre in Piper Hall.  The Employment Service delivers IAG and Employability opportunities as well as Mentoring.

This role will work within the Employment Service and will concentrate on promoting the project to people in the asylum seeker and refugee community as well as establishing links with local referral partners to increase access to the Employment support offered.

Main Duties:

• Work with the Employment Service team to plan and deliver outreach engagements, meetings and events to engage clients and partnerships
• Ensure all new clients to the Employment Service are registered in line with RAK policies and procedures
• Promote the Employment Service by producing content that can be used on social media, website and sent to stakeholders to generate enquiries about the Employment Service
• Populate the CRM system (lamplight) with new partnerships and referrals and keep updated
• Manage Employment Service enquiries, incoming calls and emails, making appointments with advisers or providing information and sign-posting to alternative support as necessary
• Engage a target number of clients to participate in the Employment Service
• Set up team meetings, take minutes and circulate as appropriate
• Data update, checking and cleansing to ensure data quality

General Duties

• To support the Employment Service team with administration support as required
• Work occasional evenings and weekends
• To attend team meetings as appropriate
• To attend training courses and supervision meetings as appropriate
• To be committed to all RAK policies such as the equal opportunities, health and safety and confidentiality policies

Person specification

• Experience of written communications including drafting letters and emails and writing content for promotion.
• Excellent verbal skills and an ability to communicate with a wide range of audiences.
• Good ICT skills including Office 365.
• Good time management skills using project planning techniques & outlook (prioritization)
• Experience of databases, including data entry processes and maintenance.
• Demonstrate an enthusiasm for marketing and communications and using social media
• Ability to work as part of a small team
• Ability to problem solve and introduce new admin processes and systems
• Commitment to working within an equality and diversity framework
• Experience of working in a multi-cultural organization
• Knowledge of data protection, safeguarding and confidentiality requirements.
• Familiarity with a refugee community language would be useful e.g. Farsi, Arabic or Korean.

We have a part time vacancy for an information line worker in our head office at Warrington. Key duties will involve taking & processing referrals to our service.  If you have the following skills we would really like to hear from you.

Total hours are between 20 to 25 and will be worked Monday, Tuesday's, and Saturday mornings and one early evening. There is some flexibilty with core hours

• Excellent IT literacy skills, including Word, Excel, Database input and Email
• Excellent telephone skills
• Excellent organisational skills
• Good communication skills, both written and verbal
• Ability to organise own workload
• Able to understand and work within a framework of confidentiality
• Previous experience of dealing with vulnerable callers

Please send us your CV showing how you meet the above criteria.

Project Worker – Nights

Salary: £18,730 - £19,770 plus £1,000 anti-social allowance

Hours: 38.5 hours per week, to be worked in a shift pattern of 11 hour shifts. Shifts are worked from 9pm-9am – 3 days on, 3 days off.

We are looking to appoint a reliable and dedicated individual to support the delivery of the Basis Gateshead Safe to Stay Hub.  This is a new service that we have developed through funding from Ministry for Housing, Communities and Local Government and in conjunction with regional local authorities.  The service is a sit up service where people will be referred into who have nowhere safe to stay that night.

Within this role you will assist people who have exhausted all housing options within the local authority and are at risk of sleeping rough. Your role will be to make people feel welcome and secure whilst providing an induction service to individuals referred to our service.

You will actively ensure the security of the building and guests, monitor CCTV systems and complete relevant building checks as needed. The ability to deal with complaints and ensure the health and safety of guests and work with guests to resolve conflict using de-escalation skills where appropriate. You will accurately record messages, update log books, and handover reports and update our INFORM system where appropriate.

You will hold an NVQ Level 2 in a relevant qualification and have at least 2 years’ experience of working with vulnerable groups including people who are homeless including experience of health and safety and safeguarding.

The applicant will have exceptional interpersonal skills along with a mature and flexible approach with the ability to work calmly under pressure. As this is a role which covers night shifts you would be expected to work anti-social hours so the ability to be flexible is essential.

However, it will be an occupational requirement that a practising Christian is needed for some specified roles. This will be highlighted in the qualifications section of the job description and will be clearly stated in the job advert.