Outreach and communications specialist jobs

Somerset

Ref: CPS-251

Are you a proactive, compassionate and collaborative individual with a proven record of working positively with socially excluded children, young people or adults?  Do you have experience of delivering sessions to groups and/or mentoring young people effectively?

If so, join St Giles as an Embedded CYP Specialist Exploitation Caseworker working on our vital SOS+ project, where you will provide one-to-one mentoring for children and young people and their families who are at risk of serious youth violence, gang activity and exploitation.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the rightsupport they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this exciting opportunity

Embedded within the local authority, our successful candidate will carry out one-to-one mentoring work with a caseload of clients (aged 11-25 years) and produce support and risk management plans based on assessments, ensuring that they are equipped to think critically, assess risk, and make better life choices.

We will also count on you to develop and maintain professional relationships with external agencies to arrange bookings and promote the SOS+ service, and to work closely with the pastoral and safeguarding leads, upskilling  partners, attending partnership meetings and contributing expertise around lived experience and local  knowledge.  Assisting with providing monitoring information and the evaluation of the project and maintaining accurate records of your mentoring work, session work and data collection are both key duties, as is representing the organisation and working collaboratively with external organisations, partners and corporate supporters.

What we are looking for

• Personal experience of the criminal justice system, or lived experience of the issues facing the client group (i.e. involved in gangs or knife crime)
• Experience of assessing needs and thereafter providing support and advice to children at risk of harm, whilst advocating their interests to professionals
• Experience working as part of a multi-agency team
• A Level 3 qualification in relevant field or willingness to work towards one
• Knowledge of the issues facing this client group – gangs, knife crime, social exclusion and exploitation
• First-class interpersonal, relationship-building and communication skills, both verbal and written.

Please note this role requires Enhanced Adult and Children DBS checks with the Children Barred List.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 11p.m. 3 August 2025Interview date: 12 August 2025

 | Position  |  Fundraising Officer
| Salary  |  £30,000 - £32,000
| Contract type  |  Permanent & Full-Time
| Remote/Hybrid  |  Hybrid
| Days in office  |  3 days per week from Croydon office, mixed with hybrid home working

| Overview and key points on the role  | Are you a detail-driven, ambitious self-starter with a passion for fundraising and a commitment to supporting survivors? Do you want to help shape a bold new future for women and girls — while building your own fundraising career along the way? This is a unique opportunity to join Rape Crisis South London at a pivotal moment, as we launch our first-ever Fundraising & Communications directorate and raise the vital funds needed to meet rising demand. You’ll be working directly with the Director of Fundraising & Comms to deliver income across a diverse range of streams, from grants and individual giving to donor events and a new giving circle. You’ll be the first point of contact for many of our incredible supporters, providing thoughtful stewardship, handling enquiries, and ensuring every donor feels valued. You’ll support compelling grant applications, coordinate donor events, suggest fresh ideas, and help grow a culture of ethical, survivor-centred fundraising. You don’t need to know everything already — we’re looking for someone who is organised, curious, and ready to learn. If you’re excited by the idea of fundraising as a force for justice and want to grow alongside a new team redefining what fundraising for women and girls can look like — we want to hear from you.

What you’ll do: Help deliver income across trusts, individuals, and events, supporting a brand-new fundraising strategy Research and write small and mid-level grant applications, and help steward funders with care and professionalism Be the first point of contact for supporter enquiries, handling responses with empathy and clarity Support donor events, including major donor breakfasts — helping with planning, logistics and follow-up Contribute ideas to shape our individual giving approach and new giving circle Keep accurate records of donor activity and ensure data is handled in line with GDPR Help gather and share stories and content that demonstrate the impact of our work — always ensuring ethical storytelling

Who you are: Organised, motivated, and excited to take initiative and manage multiple priorities A strong communicator — able to write clearly, warmly, and persuasively for a range of audiences Detail-focused and able to juggle tasks while maintaining accuracy and professionalism Eager to learn and build a career in fundraising — with support from a collaborative and experienced Director Empathetic and emotionally intelligent, with the confidence to engage sensitively around the topic of sexual violence Committed to feminist values, survivor-centred approaches, and equity, diversity and inclusion

Why join us? You’ll be part of a bold, survivor-centred organisation working to end sexual violence and support women and girls across South London. You’ll help shape a new income function — gaining skills across fundraising disciplines and making a real difference to the lives of survivors. You’ll work in a dynamic, inclusive team that values creativity, care and growth. To find out more about the role and how to apply, please see the attached job description. We welcome applications from all backgrounds and especially encourage those who bring lived experience or perspectives underrepresented in the charity sector. Join us to build a future where every survivor gets the support they need — apply today.

 The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement. All positions are located in the UK and require the right to work in the UK. 

Various locations across Liverpool

About the Role

• Provide welfare benefits advice in person and via digital channels

• Provide outreach advice in Torus Foundation, Citizens Advice buildings and home visits

• Provide advice and case updates to Torus Foundation staff members via a staff helpline

• Attend Torus Foundation and community events as appropriate

• Research and explore options and implications so that clients can make informed decisions using Citizens Advice resources

• Act for the client where necessary using appropriate communication skills and channels.

• Complete benefits checks when appropriate and deal with benefit advice issues covering welfare benefits applications including initial claims and complete any relevant assessment forms, challenging decisions including mandatory reconsiderations, appeals up to and including representation at tribunal hearings and complaints and queries

• Assist with relevant general advice queries, referring internally or to other specialist agencies as appropriate.

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

• Ensure that all work meets quality standards and the requirements of the funder

• Meet individual performance targets and engage positively in discussions with line manage to maintain required levels.

• Keep up to date with legislation, policies and procedures and undertake appropriate training

• Support our research and campaigns work through various channels including case studies, data collection and client consent

• To work as part of the Torus Foundation project team and contribute to effective service provision.

General

• Attend relevant internal and external meetings as agreed with the line manager

• Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed.

• Ensure that work reflects and supports the Citizens Advice service's equality, diversity and inclusion strategy.

• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.

• Identify own learning and development needs and take steps to address these with your Line Manager, including engaging in team meetings and supervision sessions.

• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

Requirements

1. Knowledge and experience of the benefits systems, including minimum of 12 months experience of carrying out welfare benefits advice

2. Basic knowledge of multiple general enquiry areas to aid with identifying emergencies and making referrals where appropriate

3. Experience of providing multi-channel advice

4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them

5. Ability to interpret complex information and convey it in a way that is understandable to clients.

6. Good ICT knowledge with an ability to support clients with their online claim application

7. Ability to develop and maintain positive working relationships with a range of partnership organisations to support Torus Foundation tenants.

8. Assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to meet high targets and excel against objectives.

11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool in partnership with Citizens Advice St Helens and Citizens Advice Warrington are delivering a Welfare Benefits, Debt and Budgeting Advisory Service to Torus Housing tenants.

The Welfare Benefits Caseworker is responsible for delivering a comprehensive Welfare Benefits Advisory Service to individuals and families in need. The caseworker will provide support and guidance to clients in understanding and accessing welfare benefits, ensuring they receive the appropriate financial assistance and support, including support with welfare benefits mandatory considerations, and appeals. The role requires a thorough understanding of welfare benefits regulations and policies, excellent communication and advocacy skills, and a strong commitment to improving the well-being of individuals and communities.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for an Advocate to join our team in Bedfordshire. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

The role may involve advocating for our autistic clients and those with learning disabilities to undergo care and treatment reviews. Therefore, if you have personal lived experience in this regard—whether through your own journey or supporting a family member—it would be advantageous.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for an Advocate to join our team covering Bedfordshire. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to reliable transport five days a week and a reliable home internet connection are essential.

About you

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in.

Benefits  

· 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service

· 5% employer pension & minimum 3% employee contribution

· Salary sacrifices pension scheme

· Separate Life Assurance Cover (equivalent of two times your annual salary)

· Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc

· 24/7 Employee Assistance programme

· Access to remote counselling service

· Paid Disability Leave

· Paid compassionate Leave

· Home Working Allowance 

Support with continuous professional development  

Access to Clifton Strengths Coaching for development 

Personal Development Plans

How are staff supported to work remotely?  

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.

When you need to travel for work, expenses will be paid (mileage or public transport costs). 

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us for further options. 

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page and follow the instructions to create an account on our website.

Important Dates:

Closing date for applications: 5pm 29 August 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

 Interview dates: 2 & 3 September 2025

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

Want to know more about VoiceAbility and the role?

Please visit our website.We look forward to hearing from you.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

Over the coming year, The Drive Partnership is looking to review, update, and design new training to offer to The Drive Project workforce. To lead this work, we are recruiting a Drive training team made up of a Senior Training Lead, Training Lead and Training Coordinator.

This role offers a unique opportunity to support the upskilling of The Drive Project workforce and advance The Drive Partnership’s mission to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm.

Hours: Full-time, 37.5 hours per week.

Contract: Fixed term until March 2026 with potential for 12-month extension to March 2027 - pending funding confirmation.

About Drive

The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. We also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9am on Tuesday, 5th August 2025. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

Beneficiary Events Officer
 

We are looking for a passionate and ambitious Beneficiary Events Officer who will curate and promote the charity’s revered events programme, which includes regular online webinars and support groups delivered by diagnosis, a growing portfolio of volunteer-led face-to-face meet-ups across the UK, and an annual in-person conference.

This role is pivotal in creating a safe, supportive, engaging, enabling and energising environment for the people that need to be better connected, better informed and more confident on their individual journeys.

Location: Remote (home-based), Leeds office, or hybrid
Salary: £26,000 – £28,000 (pro-rata to 24 hours/week)
Hours: Part-time – 3 days per week (24 hours)
Contract: Permanent
 

Closing Date: Friday 25th July 2025, 5:00 PM

The Role

We’re looking for a creative and organised Beneficiary Events Officer to join our dedicated team and take the lead in developing and delivering our impactful programme of events for people living with a brain tumour and their caregivers.

This is a unique opportunity to shape and grow a varied calendar of webinars, peer support groups, meetups, and an annual conference that helps our community feel less alone, more informed, and more in control. Working closely with our Support Specialists and communications team, you’ll manage every aspect of event planning from concept to delivery, ensuring sessions are supportive, inclusive and engaging.

If you’re passionate about community-building, have a flair for logistics, and are driven by purpose, this is your chance to make a lasting difference.

About You

To be successful in the role of Beneficiary Events Officer, you’ll need:

• Proven experience in event planning and delivery, ideally in a healthcare, nonprofit, or community support context
• Excellent organisation and time management skills
• Confidence with virtual event platforms and digital tools
• Strong written and verbal communication skills
• A sensitive and empathetic approach to working with people affected by health conditions
• Experience managing and supporting volunteers

We also value experience in patient-facing roles or coaching, as well as an understanding of the charity or healthcare sectors. While the role can be fully remote, being based in or near Leeds is desirable.

About the organisation:

This is a leading  national charity that supports people with brain tumours and their families. With our unique coach-led support we help people navigate the complex care, offer emotional and practical support, and drive campaigns and awareness.

The employer aims to be an equal opportunities organisation and welcomes applications from all sections of the community.

Other roles you may have experience of could include: Events Coordinator, Support Services Officer, Volunteer Manager, Community Engagement Officer, Patient Support Coordinator, Health Events Officer, Outreach and Engagement Officer, Charity Events Manager, Caregiver Support Officer, Wellbeing Events Coordinator, Programme Delivery Officer, Virtual Events Coordinator, Community Support Officer, etc….

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Supported Housing Manager

Treasures Foundation offers accommodation and outreach to vulnerable women who have backgrounds of addiction, trauma, mental health and the criminal justice system. We provide housing and support until women can make the transition into their own homes, with some long-arm support extending beyond this period.

The Area Manager will work alongside the COO and CEO to help develop and manage the existing service as well as a new detox provision. Duties will include, but are not limited to, the following:

· Providing guidance to Specialist Support Manager, Project workers and Volunteers to support their professional development, ensuring that the service is run professionally, efficiently and effectively.

· Fostering a holistic approach to supporting staffs needs, through supervision and appraisals.

· Seeking and highlighting opportunities for change at project/ organisational level

· Creating and developing a group programme which meets the needs of the women and aims of the project, such as effective communication and conflict resolution

· Planning and managing the staff rota and Out of Hours emergency on call rota, required to meet the needs of the service

· Reviewing and auditing the service on a continual basis, ensuring that it meets both the needs of the residents and quality standards.

· Ensuring the safety of the houses by managing challenging behaviour, through conflict resolution and following procedures

· Fostering good working relationships with key stakeholders

· Overseeing the individual tailored programmes created by project staff. 

· Helping to build and develop relationships with outside organisations in order to promote the work of Treasures and identify opportunities to achieve the best outcomes for residents.

· Adhering to relevant policies and procedures

·         Ensure staff update data base system and log reports

· Updating trustees quarterly on the service by providing a written report

Person Specification

Essential

· Experience managing supported living or residential care (ideally mental health focused)

· Knowledge of working with individuals with complex or challenging behaviours

· Comfortable supporting and leading staff teams

· Strong communication and organisational skills

· Someone proactive, confident, and committed to high standards of care and support

This post is subject to an Enhanced Level with a Barred List DBS check, although we do not discriminate, and we actively welcome applications from those with lived experience of the Criminal Justice System and/or in recovery from drug and alcohol addiction.

Please note - Female only applicants please

Prospectus is delighted to be partnering with a hospitality charity for the recruitment of a Marketing Executive on a full-time, permanent basis. The role offers flexible hybrid working, with time split between home and the charity’s Farringdon office.

The organisation is the hospitality industry’s benevolent charity, dedicated to supporting workers facing hardship. The charity assists those struggling with financial, physical, or mental health challenges in a fast-paced and demanding industry. Following its most successful fundraising year to date, this is an exciting opportunity to be part of a growing and ambitious team making a tangible impact.

The Marketing Executive will play a key role in delivering impactful marketing campaigns, supporting fundraising initiatives, and driving engagement with the charity’s Employee Assistance Programme (EAP). Responsibilities include content creation, social media strategy, campaign execution, and maintaining brand consistency across all marketing materials. The successful candidate will craft compelling messaging, develop case studies, and collaborate with corporate partners to enhance the charity’s brand and outreach. Additionally, they will support high-profile fundraising events, oversee the marketing of the award-winning Invisible Chips initiative, and help grow the EAP’s reach.

The ideal candidate will have experience in marketing and communications, ideally within the charity sector. They will possess excellent writing and storytelling skills, digital marketing expertise, and the ability to manage multiple projects effectively. Strong stakeholder management, an understanding of fundraising communications, and proficiency in social media strategy are also highly desirable.

If this description resonates with you, we encourage you to submit your CV in Word format asap. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. Cover letters are not required at this stage.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are dedicated to supporting you throughout the application process.

Children and Young People’s Clinical Practitioner £41,000 - £44,380 dependent on experience. 17.5 hours a week Job share role, Minimum 2 days a week in the office
 

Rape Crisis South London is looking for a skilled and experienced professional who is passionate about improving the mental health and wellbeing of children and young people. 
 

This is an exciting opportunity to lead on the delivery of the South West London (SWL) Child Sexual Abuse Early Emotional Support Service for the CYP service. Working closely with the NHS and Schools you will manage a small specialist counselling team ensuring high-quality, trauma informed support for our young people who have experienced sexual violence. It is essential that you have a good working knowledge of Safeguarding legislation for children and adults, as well as child development. 
 

You will have excellent communication and organisational skills and an ability to develop partnerships with schools, families, funders and other key stakeholders. You will hold a relevant professional qualification in counselling or psychotherapy and be registered with the BACP/UKCP or equivalent. You will have significant experience of working therapeutically with children and young people, ideally in the contexts of trauma or abuse. 
 

Responsible to the Clinical Lead for CYP you will also provide additional support in the management and allocation of referrals, as well as provide additional support and advice as required to the wider CYP Service. 
 

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 
 

RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement. 

 

Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to submit your application as soon as possible to avoid disappointment,

Could you lead our Flagship LGBTQI+ specialist mental health service?  Islington Mind have an exciting opportunity to apply for the of role Outcome Senior Team Leader (LGBTQI+ specialist service). Due to the ethos of the project and funding requirements we are seeking a person from the LGBTQI+ community to lead this multifaceted service. Islington Mind has worked alongside volunteers and service users for over 40 years to co-create a unique, supportive and therapeutic LGBTQI+ community, supporting people with mental health difficulties.  This role offers the opportunity to join a well-established, skilled and committed team.  Please see the Job description for the full range of duties and role requirements.  

We offer:

• An inclusive and supportive work environment
• Competitive salary
• 26 days annual leave, plus bank holidays (Pro rata for part time hours)
• A pension scheme
• Access to Employee Assistance Programme

If you are interested, please visit our website, view the full job description and download the following documents:

1. The Monitoring Form

2. Application Form

At Citizens Advice Westminster, we do not just offer advice, we offer hope, solutions, and advocacy for those most in need. Whether it is navigating the housing crisis or finding stability in uncertain times, our mission is clear: put people first, always.

As we launch our new Homelessness Prevention team, we invite you to bring your skills, empathy, and drive to a role where your work changes lives. Based in Westminster you will join an organisation where your values align with your vocation.

The Advice Manager/Caseworker will play a key role in providing essential support to individuals facing homelessness, ensuring they receive the right advice, advocacy, and guidance exactly when they need it most. You will collaborate directly with Westminster City Council and other key stakeholders to design and deliver prevention strategies that have a real, measurable impact across the city.

The successful candidate will be an excellent communicator, with strong project management skills and a good understanding of issues facing communities in the current cost of living crisis. The right candidate will have excellent organisation and time management skills as well as strong IT skills.

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive. You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click Apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

If you need further information or to discuss this role, please email us.

Closing Date: 31st July 5pm

Assessments and Interviews may be booked before closing date if we find the right candidates with the skills and experience we are looking for in the person specifications, so apply now!

As a Community Support Worker, you will work alongside the Community Hub Service Manager, providing frontline support to individuals and families who come to the Makery for help. This role requires proven experience in safeguarding, crisis intervention, and advocacy, as well as the ability to risk assess and respond appropriately to a range of situations.

Applications will not be considered without relevant Safeguarding experience and training, and proven track record of working in a community support role (not domicilary care)

Your responsibilities will include:

• Frontline Support & Safeguarding

• Providing immediate crisis support, signposting, and making referrals to specialist services.

• Acting as a Designated Safeguarding Lead (DSL), handling safeguarding concerns and ensuring individuals are safe.

• Conducting risk assessments to determine the most appropriate support for individuals.

• Offering mental health first aid, de-escalating crises, and providing practical guidance to those in distress.

• Having a strong understanding of MARAC (Multi-Agency Risk Assessment Conferences) and how they function, though referrals will be handled by the manager.

• Community Support & Advocacy

• Engaging with individuals facing issues such as homelessness, addiction, domestic abuse, bereavement, and mental health struggles.

• Providing information, advice, and guidance (IAG), helping individuals navigate support systems and access appropriate resources.

• Advocating on behalf of individuals to ensure they receive the help they need from local services.

• Working to break isolation and loneliness by offering time, conversation, and emotional support.

• Teamwork & Day-to-Day Responsibilities

• Working alongside the Community Hub Manager to ensure a smooth-running service.

• Supporting volunteers, engaging in community outreach, and building relationships with external organisations.

• Being hands-on in the hub, whether that’s making a cup of tea, preparing a meal, or simply offering a listening ear.

• Helping to maintain a safe, welcoming, and supportive environment for all visitors.

We are looking for a compassionate, experienced, and adaptable individual who:

• Has proven experience as a Designated Safeguarding Lead (DSL), including handling referrals and working with safeguarding protocols.

• Holds mental health first aid training and has strong knowledge of risk assessment and crisis intervention.

• Has direct experience working with individuals facing domestic abuse, addiction, homelessness, or mental health challenges.

• Understands information, advice, and guidance (IAG) and knows how to advocate for individuals in need.

• Has experience working in a community support setting with vulnerable individuals.

• Is a team player, willing to support colleagues, volunteers, and visitors in any way needed.

• Can remain calm and professional in unpredictable situations and respond appropriately.

• Has excellent communication and interpersonal skills, with a non-judgmental approach.

• Can work flexibly and adapt to the changing nature of the role.

Qualifications and Experience (Essential):

• Educational Background: Possession of an NVQ Level 3 or 4 in fields such as Mental Health, Community Work, Psychology, Youth Work, or other related disciplines.

• Safeguarding Certification: Holding a Level 3 or 4 Safeguarding certification, qualifying them to serve as a Designated Safeguarding Lead.

• Professional Experience: Demonstrated experience in community engagement, mental health support, or outreach work, specifically within community settings rather than traditional care environments.

• Skill Set: Proficiency in applying safeguarding measures, trauma-informed care approaches, and mental health support strategies.

• Community Engagement: Proven ability to support vulnerable individuals, engage effectively with diverse communities, and implement programs that promote mental well-being.

Why Join Us?

At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. You’ll work closely with a dedicated team, helping people who are often at their most vulnerable, and playing a key role in shaping a supportive, responsive, and community-led service.

If you have the experience, passion, and resilience for this role, we’d love to hear from you!

Reports to: Senior Policy and Public Affairs Manager 

Location: Hybrid – remote working allowed with regular office visits required to Black Bull Yard, 24-28 Hatton Wall, London EC1N 

PLEASE NOTE: **Applications without a Cover letter will not be considered**  

We are expecting a high volume of applications for this role and we will not be able to respond immediately to all applicants. We will contact candidates who we are considering for interview directly. 

Ukie is the trade association that represents and supports the UK’s thriving video game and interactive entertainment industry. Our small team supports a membership of nearly 700 leading businesses, helping them as they create some of the world’s most exciting games.  Our membership includes cutting-edge companies working across the interactive entertainment industry from Sony PlayStation, Electronic Arts and Microsoft to Jagex, Roblox, Ustwo games and many more.

With a challenging and varied political environment and a Government prioritising the growth of creative industries as part of its mission there are opportunities as well as challenges for the sector to navigate including online safety, consumer protection and the positive impact of play, the use of AI and long term skills and training challenges . We are offering an exciting opportunity for an ambitious, bright and determined policy and public affairs professional to join our team and shape how we engage Government and other external stakeholders on behalf of our members. 

Increasingly we are working beyond the games and interactive entertainment industry, working on a cross sectoral basis with partners in the creative and tech industries. We also work with other relevant trade associations on an international level to share best practice and ensure we are able to react to and shape policy on a global basis. 

About you 

This role his is an ideal role for an ambitious, self-motivated individual who thrives in a small but dedicated team environment. With a passion for video games, this role is suited for an individual and who wants to build their career through developing their knowledge of policy making, engagement and campaigns at a trade body with a national profile. Through this role you will be able to take on new discrete projects within the Ukie team, which will serve as a platform for your growth and development. 

Ideally you will bring: 

• The ability to work accurately with a good eye for detail 

• The ability to manage multiple projects, meet deadlines and competing priorities 

• The ability to work with a range of internal and external stakeholders with varied priorities 

• A willingness to learn and develop specialist policy knowledge and an understanding of how public policy changes and regulation affect the video games sector 

• Excellent writing skills and the ability to condense complex policy areas into understandable briefings for stakeholders 

• Good political acumen and the ability to spot trends and opportunities for engagement for Ukie and its members 

• A proactive and flexible attitude with the ability and drive to work independently and take the initiative 

• An ambition to work in a small team and progressively take on responsibility with engagements and tasks as part of managed development. 

What you can expect from us 

• A supportive team environment 

• A structured development plan with training and professional opportunities 

• A collaborative working environment with exposure to innovative businesses and professionals 

• Generous annual leave with additional long service entitlements 

• A flexible working environment with paid time off for volunteering 

• Pension and Private Healthcare upon completion of probation 

• Early finish on Friday’s and lots of opportunities to play video games! 

What you’ll be doing 

The post holder will help advance Ukie’s policy work on aspects of UK and international policy impacting the games and interactive entertainment industry through: 

• Monitoring policy changes and providing in-depth analysis, research, and reports for internal stakeholders. 

• Relationship building and engagement with Ukie members and wider sector stakeholders, including attendance at internal and external stakeholder meetings and coalition industry groups. 

• Support the Senior Policy Manager in research and drafting for Ukie’s external consultation responses, co-ordinating with members and facilitating internal forums for discussions on particular issues. 

• Support in organising events and engagement with policy makers within Whitehall, Westminster, the Devolved Governments and with regional, combined and local authorities as well as with our global partners in the EU, US and further afield.

• Assisting the policy and research teams with major public affairs projects and campaigns according to the Ukie’s internal strategy and drawing on Ukie’s internal data and external partners where appropriate. 

• Supporting and promoting Ukie at external political meetings, including our bi-annual Westminster Games Week. 

• Support in raising the profile of Ukie and its significant policy priorities through external communications in partnership with the Ukie campaigns team, and through public scrutiny such as the use of written parliamentary questions. 

• Acting as the lead point of contact for the APPG on Video Games and Esports to which Ukie acts as the secretariat and taking joint responsibility for liaising with its members. 

• Draft external policy communications such as the Ukie Policy Byte, the bi-weekly political newsletter, with support from Senior Policy Manager and Head of Policy where necessary. 

• Be responsible for the team administration of internal stakeholder meetings, including sending out invites, taking minutes and preparing relevant material as well as maintaining up to date email lists of all stakeholders. 

Relationship Management 

• Develop and maintain relationships with games industry member businesses and a wide range of external bodies; including partner organisations, government officials and other trade bodies. 

• Support the Senior Policy Manager and Head of Policy in the management of Ukie’s internal stakeholder groups – including Ukie’s policy group and its various working sub groups. 

• Maintain stakeholder engagement trackers and act as a point of contact for external engagement with Parliamentarians, regional politicians and their offices. 

• Support the Head of Policy and Chief Executive in any external engagements. 

• Support the policy team and wider Senior Management team with other reasonable tasks as required. 

Qualifications and experience required for this role: Qualified by experience. You don’t need to hold a degree to apply for this role, but experience of working in a policy or government affairs facing role, public affairs agency or regulatory environment would be advantageous. On-the-job training will be provided via Ukie or external providers where appropriate and will be part of a structured development plan.  

  Hours of Work:  

• Monday to Friday – 9.00am to 5.30pm 

• Expectation that some evening and weekend work may be required to attend or run Ukie events as the business requires.

This role profile is not exhaustive; working as part of a small and dynamic team, there will be an opportunity to tailor the role to your interests and ambitions in agreement with the Senior Policy and Public Affairs Manager and Head of Policy and Public Affairs. 

There is also the expectation that you will be flexible and willing to help the wider organisation and its other teams in accordance with its strategic priorities where necessary, as directed by the Head of Policy or Chief Executive where appropriate. 

Job description

Treasures Foundation provides housing and support for women recovering from addiction, trauma, and involvement with the criminal justice system. We help women rebuild their lives through safe housing, access to essential services, and programmes focused on rehabilitation and long-term recovery. Our mission is to empower women to thrive in their communities and build a brighter future.

We are now seeking a Full Time and/or Part Time Keyworker to join our expanding Treasures team. 

Key Responsibilities

The Keyworker will report directly to the Specialist Support Manager and will play a critical role in maintaining the effective running of Treasures Foundation’s supported housing. The core responsibilities include:

Beneficiary support

·  Undertaqking key working activities including: referrals, risk assessments, support
planning

· Support beneficiaries communicating with them about their day or any difficulties that arise for them

·Take a holistic approach to support beneficiary needs, seeking and highlighting opportunities for change at the individual’s and project level

·  Fostering a holistic approach to supporting beneficiaries needs, seeking and
highlighting opportunities for change at the individual’s and project/ organisational
level

·   Jointly developing and delivering a group programme which meets the needs of the women
and aims of the project, such as effective communication and conflict resolution

·   Developing individual key work plans alongside the beneficiary and offering them
appropriate support to implement them

·  Supporting the beneficiaries to access voluntary work, extra-curricular activities and
educational courses

Reporting and Compliance

· Verbal and written handover to other staff

· Use on call if needed in an emergency

·  Ensure our monitoring system Lamplight is up to date

· Complete online training

· Gather data for monitoring and evaluation

Person Specification

The ideal candidate will have a passion for working in the charity sector. They will be proactive, solution-oriented, and able to manage competing priorities in a sometimes challenging environment.

Essential Skills and Experience:

·  Flexible attitude with the ability to understand and implement policies and procedures, keeping the beneficiary at the heart of the work

· Demonstrable experience of lone working in a similar environment

· Excellent organisational and time-management skills

· Strong communication skills, with the ability to present information clearly to other staff members

· IT literate

Desirable Skills and Experience:

· Evidence of trauma informed qualifications or experience

What We Offer

· The opportunity to make a meaningful impact in the lives of women recovering from addiction and trauma.

· A supportive and passionate team dedicated to creating lasting change.

· Opportunities for professional development through training and teaching.

· Therapy for staff

· Regular Supervision