City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first survivor of modern slavery. Since then, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life controlling issues. We are passionate about restoring the lives of those we support, and it would not be possible without our dedicated team of staff and volunteers.
We currently have an exciting opportunity for an Integration Support Programme (ISP) Worker. The ISP is an innovative programme which is designed to fill the gaps around existing Survivor Support, to make sure that no survivor’s needs go unmet. Your role would be to facilitate the smooth running of this service in the form of administration and regular phone calls with ISP clients, in order to build and maintain client rapport with the service, while also capturing their support needs.
• To process new referrals and introduce clients to the Integration Support Programme service.
• To complete fortnightly and monthly client ‘check-in’ calls to build rapport and capture client support needs.
• To make regular referrals to the Victim Care Contract ‘Reach-in’ service.
• To measure client progression by completing Freedom Assessments with them.
• To occasionally signpost clients to appropriate local services.
• To participate in team meetings.
• To attend regular supervision meetings with Line Manager.
• To provide occasional support to other programmes within the same department, including Bright Future, Reach-in and Health and Wellbeing.
• To adhere to all internal procedures regarding City Hearts.
City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first s... Read more
The client requests no contact from agencies or media sales.
Are you interested in a career where you will make a real difference in young people’s lives? Do you understand the challenges which young people face in daily life? Is a career as a Support Worker the next step in life for you?
Our client provides residential services for young people aged 16-30 years old who have been discharged from psychiatric inpatient stays or may have experienced previous admissions and/or placement breakdowns. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation. Their aim is to support the young people using a therapeutic, least restrictive approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.
They are currently looking for a kind, caring and friendly person to join our professional team as a Support Worker. Experience is not essential and full training will be provided but understanding the issues young people face in their daily life will really help to make a difference.
You will be based within their Residential Home in Neston, working shifts over a 28.5 hour working week consisting of earlies, lates, and occasional sleep ins & nights when required to support the services, so flexibility is required.
Company Benefits
- Competitive pay (£9.54 p/h + £100 bonus after completing 6-month probation)
- 22 days holiday + 8 bank holidays (Rising to 27 days holiday plus bank holidays with service)
- Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Enhanced maternity/paternity leave
- Paid Induction (Running over 3 days)
- Free on-site parking
- Paid Enhanced DBS check
- Employee Assistance Programme / 24-hour Counselling Service
- Online shopping discounts, free eye tests and various other benefits
- The opportunity for internal promotions & progression
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)
Your role as a Support Worker
- To carry out direct and indirect care of young people with complex mental health needs
- To work in a team, giving the highest standard of care possible to the young people.
- To closely follow individual care plans and support young people with education, shopping, and social and leisure activities.
- To carry out multiple interventions involving the delivery of care to young people
- To promote independence amongst the young people
- To provide support, advice and information to the young people, parents and other carers
- To carry out further duties as per our attached document (Writing reports, general office admin, etc.)
Requirements of a Support Worker
- Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
- Good verbal communication skills and the ability to listen to others
- Good written skills and the ability to write basic reports and record information accurately
- IT Literate (Able to write emails and use Microsoft Office)
- An understanding of the issues around confidentiality
- An understanding of safeguarding
- Professional working boundaries between staff and service users
- Ability to remain calm in emergencies, supporting others during difficult situations
Desirable Criteria
- Full UK Driving Licence
- NVQ Level 2 qualification or equivalent in Care
- Previous experience of working with young people who have mental health needs
If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please submit your application by Monday 15th February.
Please note that they do not accept CV’s and the application must be completed in full.
To support their commitment as a COVID-19 Secure employer, all of their interviews will be held over video platform.
Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.
They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.
They reserve the right to close the advert early, should they appoint a suitable candidate.
Ref: 96437