Parent services administrator jobs in Central london, greater london

JOB TITLE:                      Parent Partner

RESPONSIBLE TO:Peer Services Lead for England

HOURS OF WORK:As per individual terms

GRADE/SALARY:Grade 2.4/ £24,479

LOCATION:Home based 

TYPE OF CONTRACT:Permanent

MAIN PURPOSE OF THE JOB

Provide peer support services via the transition service for One Adoption. You will support individual families with peer to peer goal-based intervention servicedeliverable via 6 sessions of support (1-1).

Provide peer support services via dedicated support phone line, bookable sessions & email cover. This will be delivered via rota’dsessions for the Eastern Region Peer Support Line.

MAIN DUTIES AND RESPONSIBILITIES

Direct 1-1 support

•To work with families to achieve agreed goal-based outcomes.

•To work to a plan for transition.

•To signpost families to relevant support.

•To provide 6 online support sessions of 1 hour via TEAMS covering the programme topics agreed within timescale.

•To follow a programme of support and monitor progress regularly.

•To empower families to work closely with schools, settings and relevant professionals encouraging them to build and strengthen relationships. 

•To complete admin and paperwork relevant to the family including evaluation paperwork. 

Support Line

•Following a scheduled work pattern, respond to adopters calling in to alive phone line, providing a listening ear & signposting to relevant resources/information.

•Following a rota ensuring bookable sessions are responded to, listening & signposting where required

•Monitor & respond to emails within your scheduled shifts.

•Ensure feedback texts are sent at the end of each interaction with a caller.

General

•Retain accurate records in accordance with Adoption UK policy and practice, complying with GDPR legislation.

•To ensure compliance with appropriate Adoption UK policies and procedures 

•To carry out such other duties as may be deemed necessary.

•Ensure all admin tasks are carried out within a timely manner, Evide updated.

PERSON SPECIFICATION

EXPERIENCE, EDUCATION, QUALIFICATIONS & KNOWLEDGE

•Personal experience of adoption. (essential)

•Sound knowledge of current adoption issues, or a strong interest in developing such knowledge (essential)

•Experience within the education setting (desirable)

•Experienced mentor or similar support role. (essential)

•Experience of supporting families in group settings as well as 1:1 (desirable)

•A good understanding of One adoption RAA(s) systems and adoption landscape (desirable)

•Safeguarding – understanding of safeguarding policies and procedures (essential)

•Good working knowledge of how to use social media and a range of online platforms with confidence. (essential)

SKILLS AND ABILITIES

•Work and act on own initiative (essential)

•Work to deadlines and tight timescales and reporting around progress (essential)

•Flexible and able to work purposefully from home (essential)

•Excellent communication skills or verbally and written (essential)

•        Group facilitation skills (essential)

•Good empathic listening skills, able to deal with issues in relation to significant trauma and loss (essential)

•Ability to organise and hold meetings, including by telephone and online (essential)

•Excellent IT skills including Teams, Outlook and Zoom or a willingness to learn (desirable)

•Ability to maintain confidentiality at all times. Aware of GDPR, particularly around holding information at home (essential)

•Ensure that internal policies and procedures are complied with. (essential) 

BEHAVIOURS 

•Supports, encourages and motivates adopters and families (essential)

•Values transparency and consistency (essential)

•Understands the role of individual and collective accountability (essential)

•Has a clear understanding of other colleagues’ roles and responsibilities (essential)

•Approachable and friendly (essential)

•Confident in 1:1 and group settings (desirable)

•Ability to empower and work in partnership with families (essential)

•Shares skills and knowledge appropriately (essential)

•Offers outstanding service to service users (essential)

•Takes pride in Adoption UK and promotes its values in all interactions with external stakeholders (essential)

•Willingness to learn new skills (essential)

We’re currently recruiting one part-time Charity Administrator. The post is office based and offers a great opportunity for a varied role in a forward-facing young people’s mental health charity. The job description in this pack provides a generic overview of the Administrator role. Administrators are based centrally with other support staff. Our Administrators are a vital and valued part of our team supporting and enabling the work of our mental health practitioners and the work of the Charity overall. Administrators report directly to the Service Administration Manager and will work collaboratively within a team of administrators covering different services as needs arise. 

Role Purpose: To be part of the administration team responsible for the administration of Off the Record’s services. The post holder will be the predominant point of contact for young people and professionals contacting the services and hence a sensitive and professional telephone manner will be of key importance. However, the post holder will NOT be acting as a mental health practitioner and will be expected to maintain clear boundaries between their role and that of the mental health practitioners. 

Working for Off the Record 

We have a committed team of around 70 paid staff and our work is funded through a variety of sources including South West London ICB, London Boroughs of Croydon & Sutton and the Wimbledon Foundation. Some staff are based in our borough-based services but increasingly staff are being given opportunities to work in across initiatives such as our First Contact Team.   

We recognise our staff are our greatest asset and we invest in ensuring staff are supported, trained and managed in their role. Many of our staff have worked with us for several years including a substantial number who originally began working with us as volunteers or trainees. Staff have access to regular internal and external training opportunities and to staff benefits including a company pension, an EAP and store & event ticket discounts. 

Commitment to Equality, Diversity & Inclusion    

Off the Record is fully committed to the principles of Equality, Diversity & Inclusion. This commitment is demonstrated through our recruitment processes; our proms and comms; our staff training and development; the development of new and innovative community-based services and the wearing of our rainbow lanyards.    

Off the Record’s senior management team are responsible for leading, driving and delivering OTR’s diversity commitment actively ensuring equality of access and outcomes for all children and young people. OTR is engaged fully in achieving equality of opportunity including ensuring that its workforce understands, complies with and promotes our inclusion policies in their day-to-day work.    

Applying for the Post 

This information pack has the Job Description and Person Specification for the Charity Administrator role. Information about any other available posts is on our website Careers.

To be considered for the position, the Application Form and the Equality & Diversity monitoring form need to be completed and returned via email by 5pm Thursday 7 May 2026 . Both can be found on our website. Please click the Redirect to Recruiter button to be transfered to our website to apply and for more information. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

ID: 1782 Operational Manager, Northeast

Service: Stockton on Tees Family Time, Stockton Family Outreach & Volunteer service and South Tees Perinatal service

Salary: Grade 4 Point 34-38: £42,562 – £46,703 FTE (£34,049.60 - £37,362.40 per annum, pro rata for 29.6 hours per week)

- Additionally, £480 home-based allowance FTE per annum

Location: Home based

Hours: Part-time (up to 29.6 hours per week)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity to lead the operational delivery of services across Stockton on Tees and South Tees (Recar & Middlesbrough) area.  The Operational Manager will provide strategic and operational management to our services in the Northeast and line management of 2 - 3 service managers.

Stockton services are delivered under our successful strategic partnership with Stockton Borough Council. This unique partnership was formed nearly 5 years ago with the aim of transforming service provision using a collaborative approach to service development and innovation. Our South Tees Perinatal service operates over Redcar and Middlesborough and are just entering a 3 year extension to our current contract.

Main Responsibilities:

· Provide leadership, management and supervision to operational services that provide Family Time sessions, Family Outreach support and Volunteering support, plus perinatal support to families.

· Ensure that services are delivered to a good quality standard in relation to practice and performance and that services can demonstrate their impact using evidence based outcomes tools.

Main Requirements (for details check the job description and person specification):

· Experience of providing effective management, leadership and safeguarding oversight of case work and group work based support services, which overall improve the lives of  service users.

· Experience of setting up and/or managing innovative projects.

· Strong interpersonal skills, with the confidence and ability to present and communicate information effectively both in person and using a range of mediums to internal and external stakeholders, including children and young people, parents and carers, and funders.

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service –Enhanced

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holiday pro rata

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Apply Now” link below and fill out our digital application form

· Closing Date: Sunday 10th May 2026 at 23:59

Interviews are scheduled to take place on: 20th May 2026

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Claire Meek (email address available on advert document).

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Context

Childhood First enables children and young people to recover from early life abuse and relational trauma, to enjoy life and to achieve their potential. We do this through the provision of specialist therapeutic residential care and treatment, together with family and network support.

Greenfields House is a specialist residential children’s home providing a programme of care, treatment and education for up to ten children aged between 5 and 13 years.

Role Description

The role of the Placement and Family Support Worker is to directly support, maintain and develop the network around the child, liaising, building relationships and communicating between multiple agencies and multi-disciplinary roles, these include, the local authority, social workers, family members, carers and significant others and the child in placement.

Within the community, the role is closely linked with each child in placement and will closely work with the Community Director and the senior management team to ensure that it meets the therapeutic and educational needs and interests of each child. This will necessarily include working closely with professionals and developing their expertise in a psychoanalytic-systemic approach to care, education and treatment.

Responsibilities include:

• Ensure that plans for the process of assessment, co-ordination and delivery of placement and family support and transition plans are developed and managed on a day-to-day basis to agreed standards.
• Co-ordinate and facilitate contact arrangements, linking with networks and families in a manner which is integrated with the community’s existing relationship and contribute to and develop its professional effectiveness.
• Contribute to the holistic assessment of needs of children, families and networks.
• Devise and develop tailored packages of support based on assessment.

We would like to hear from you if you have a Level 3 qualification or substantial work experience related to social care, social work, family support or early help. The ideal candidate will also have experience working with children, adolescents and families and have knowledge of parenting skills.

Benefits:

• 25 days annual leave plus public holidays (pro rata)
• Health benefit package and life assurance
• Up to 6% pension contributions

Closing date: Friday, 15 May 2026

Interview Date: Tuesday, 19 May 2026

To apply Please submit your CV with a covering letter describing your suitability for this role or complete the application questions below.

Childhood First is committed to safeguarding children. We follow safer recruitment guidelines and all appointments will be subject to a satisfactory Enhanced DBS and references.

Job Title:                     Case Worker – CAPSA Services (Culturally Appropriate Peer Support and Advocacy)  

Reports to:                  CAPSA Team Manager

Geographic focus: Lambeth

Salary:£30,500

Hours of Work: 37.5 per week (flexible working available)

Duration:                    2 Year Contract (with a potential to extend)

Benefits:26 days annual leave plus bank holidays, pension contribution, Employees' Assistance Programme.

Purpose of the role

The CAPSA (Culturally Appropriate Peer Support and Advocacy) Worker role has been specifically designed to support Black people using the secondary mental health system. As a CAPSA Worker, you will provide both Generic Mental Health Advocacy and Independent Mental Health Advocacy (IMHA) to eligible individuals, including people detained under the Mental Health Act(MHA) 1983/2007, conditionally discharged restricted patients, those under Guardianship, and those on Community Treatment orders, as well as individuals considered for section 57 treatments.

You will play a key role in ensuring that the perspectives of Black service users are recognised and respected, addressing their unique and multiple needs, and promoting access to advocacy for all eligible individuals. You will raise awareness of advocacy, rights under the MHA, and the CAPSA service among professionals, individuals, and agencies.

In addition to direct advocacy, you will contribute to service development by supporting an effective administration system and helping evaluate the impact of advocacy for both service users and commissioners.

As part of CAPSA’s race-led approach to systems change, you will also help challenge systemic racism in mental health services, embed culturally competent practice, and promote equitable care within South London and Maudsley NHS Trust (SLaM).

Job summary

Black Thrive Lambeth has developed a co-designed, culturally appropriate peer support and advocacy service (CAPSA) on behalf of the Living Well Network Alliance (LWNA). CAPSA provides support to Black community members with mental health needs through peer support and advocacy, led by individuals with lived experience or lived understanding of mental health challenges. The service creates a space where experiences are respected, accepted, and valued equally.

The role involves building positive relationships with Black service users; offering one-to-one and group advocacy; supporting self-advocacy; gathering and sharing information to inform decision-making; and preparing monitoring reports and feedback. Advocates ensure that the views, wishes, and needs of Black service users are heard and acknowledged, addressing the impact of racism within traditional mental health services.

Duties and responsibilities

Key Responsibilities:

Advocacy & Support for Black Service Users

• Work with individual Black service users to provide culturally informed advocacy, support, and representation to assist them in decision-making related to their care, treatment, and legal status.
• You will manage a caseload of up to 10 clients.
• This will consist of weekly meetings with clients and supporting them around their care in the mental health system, this will be both within inpatient services and CMHTs (Community Mental Health Teams) as well as in the community.
• Support Black service users in developing and maintaining their cultural identity by identifying strengths and advocating for culturally relevant mental health interventions.
• Develop trusting relationships with Black service users within appropriate boundaries to help them express their mental health needs.
• Assist service users in preparing for meetings, attend appointments with them if required, and advocate on their behalf where needed.
• Provide information and updates on the progress of advocacy issues and ensure clients understand proceedings.

Culturally Informed Peer Support & Recovery

• Use lived experience and cultural understanding to promote positive self-esteem and recovery through a culturally informed peer support model.
• Provide practical guidance to Black service users, and where appropriate, their carers, on self-care, resilience strategies, and managing mental health within a race equality framework.
• Promote service user involvement by empowering individuals to communicate their culturally lived experiences and mental health needs to professionals.
• Challenge peer support models, stigma, and discriminatory practices that fail to recognise the cultural needs of Black service users.

Community Engagement & Stakeholder Collaboration

• Work collaboratively with key stakeholders and community members to develop a culturally informed advocacy and peer support model.
• Establish regular advocacy ‘drop-ins’ on wards and in the community, ensuring accessibility for Black service users.
• Signpost service users to culturally relevant community, inpatient, and online resources, as well as mainstream and specialist services.
• Liaise with, and when necessary, challenge NHS professionals, care teams, and local authorities to ensure due process and cultural competence in service delivery.
• To maintain a level of professionalism in all spaces always.

Role Expectations

• Maintain confidentiality, respect service users’ right to privacy, and ensure their dignity is always upheld.
• Keep accurate and timely records of advocacy and peer support work, providing regular verbal and written reports to the line manager.
• Attend team meetings, participate in one-to-one supervision, group supervision sessions, and complete mandatory training in peer support and other job-related areas.
• Raise safeguarding concerns following organisational policies and procedures.

GENERAL

• To attend and participate in meetings held by the CAPSA team and other bodies as required.
• To maintain records of hours worked and to complete accurate expense returns.
• To foster and develop an equality and diversity approach within the role, in line with Black Thrive’
• To promote the service through the distribution of publicity materials, liaising with statutory and voluntary services, and, where appropriate, through the media and presentations to local groups within the agreed company policies.
• To promote the role of advocates both within the Living Well Network Alliance (LWNA) and externally.
• To work well as part of the team in a way that promotes inclusivity and respect in a supportive environment.
• The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualities Required

Each quality is marked as either E (Essential) or D (Desirable).

Experience (E/D)

1. Understanding and/or experience of mental health legislation and the Mental Health journey process in numerous settings – E
2. Lived experience of racism or discrimination in wider society and in the provision of mental health services – E
3. Experience of identifying and meeting the needs of individual people – E
4. Experience and ability to develop and maintain relationships with various stakeholders – E
5. A commitment to working in an anti-racist and anti-oppressive way – E
6. Confidence in challenging stigma and discrimination within structural settings – E
7. Experience of working in an advocacy or healthcare setting – D

Knowledge and Skills (E/D)

1. Understanding and knowledge of assessment of needs – E
2. Excellent interpersonal skills and ability to work with people from a variety of backgrounds and experiences – E
3. Excellent communication skills, both written and oral, including via telephone, in person, over video link, and through presentations, demonstrating confidence and assertiveness – E
4. Emotional resilience and the ability to cope with sometimes challenging people and environments – E
5. Ability to work flexibly to meet varying demands on the service – E
6. Good organisational skills, including timekeeping and ability to travel to different locations – E
7. Excellent computer literacy and a good working knowledge of Microsoft Office – E
8. An understanding and awareness of The Equality Act 2010 – E
9. Ability to act calmly and respond professionally to distress, disturbance, and unpredictability – E
10. Ability to work independently on own initiative and prioritise workload while working as part of a team – E
11. Commitment to learning through work-based learning and mandatory training – E
12. Knowledge of mental health legislation such as MHA 1983/2007, MCA 2017 – D
13. Understanding of the specific role, purpose, and responsibilities of an Independent Mental Health Advocate – D
14. Knowledge and/or awareness of safeguarding issues – D
15. An additional language (e.g., Portuguese, French, etc.) – D
16. Qualifications in Peer Support / Advocacy – D

We welcome applications specifically from Black people of African and Caribbean heritage, as the statutory requirement of the Equality Act 2010, Advance Equality in Mental Health 2020 and Parent Carer Race Equality Framework 2020, in order to address the importance of Black employee safety. These posts are therefore restricted to Black applicants under the Equality Act 2010, Schedule 9 and Part 1.

An enhanced Disclosure and Barring Service (DBS) check will be required. Still, we will treat applicants with a criminal record fairly and not unreasonably discriminate because of a conviction or other information revealed.

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.

About the role 

Are you a connector, a builder, and a champion for community?

We're looking for a bold and driven Volunteering and Community Manager to join our team and shape the future of postnatal support across the UK - leading a thriving network of 4,000+ volunteers who show up every day to transform the lives of parents and families.

What you'll be doing: 

• Lead and grow a volunteer movement - take ownership of our national volunteer network across the UK and Channel Islands, building the systems, processes and communications that keep 4,000+ passionate people engaged, supported and inspired to make a difference. 
• Build something that lasts - redesign and streamline how volunteering works at NCT, removing duplication and fragmentation to create a scalable, self-service model that makes it easier than ever for volunteers to show up and stay. 
• Put the volunteer experience front and centre - craft communications and support journeys that motivate and retain volunteers, ensuring every person who gives their time feels valued, informed and connected to our mission. 
• Grow our community footprint - partner with the Fundraising and Strategic Partnerships team to expand Baby Cafés and postnatal drop-ins, and identify creative community fundraising campaigns that extend our reach to more families. 
• Develop and manage - line manage the Volunteer Administrator, champion safeguarding and safe operating procedures, and lead the rollout of digital tools (Eventbrite and iPlicit) that will transform how our volunteer community operates. 

Our Benefits – What we offer you 

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays) 
• Pension matched up to 5% 
• Flexible working options to suite your lifestyle
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more 
• Cycle to work scheme to support sustainable commuting 
• Life Assurance for peace of mind 
• Free eye test for all staff, with further discounts 
• Blue Light discount card 

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you.Ready to make a difference? Apply now and be part of something truly special. 

To apply visit our NCT Website and complete the application process. 

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 5,000 children and young people (0–25).

You will be delivering high-quality support and creating opportunities for children and young people living with spina bifida and/or hydrocephalus and their families/carers. Supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on children and young people (0–25), you will be primarily working within the Children, Young People and Families team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based but you will be required to attend regular clinics in London including GOSH (Great Ormond Street Hospital). Other travel across Southern England including Bristol, Devon and Hampshire may be required. There will be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

Benefits: 

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings)   

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment   

• Access to our Employee Support Programme and Mental Health First Aiders  

• Support to learn and develop  

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.  

If you would like to discuss the role please email Gill Valentine, Deputy CEO, to arrange a convenient time for a call.  

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  

Closing date:  Monday 17th May 2026 at 11pm  

Interviews:  Tuesday 26th May 2026  (Virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.  

Please see full details on the Job Description and Person Specification document below and on our website.

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

Islamia Girls’ School is a successful, independent secondary school in Brent, North West London. Rated “Good” by Ofsted, the school is rooted in a strong Islamic ethos and academic excellence. Our vision is to nurture well-rounded individuals through high standards, strong morals, and personal growth. With a warm, welcoming atmosphere and dedicated staff, we are proud to be a place many call a home away from home.

We are seeking an organised, professional, and committed School Receptionist to support the efficient day-to-day operations of the front office. This is a key role at the heart of school life, acting as the first point of contact for students, staff, parents, and visitors. The successful candidate will ensure high standards of administrative support, uphold confidentiality, and maintain a positive and welcoming environment for all stakeholders.

You will work closely under the supervision of the Deputy School Business Manager while also being expected to take initiative, prioritise tasks independently, and contribute proactively to the smooth running of the school.

Key Responsibilities

• Provide high-quality administrative and secretarial support to ensure the smooth functioning of the school office.
• Manage the school reception desk and telephone/email correspondence.
• Maintain accurate records, databases, and confidential files.
• Support the organisation of meetings, school events, and communications.
• Liaise professionally with staff, students, parents, and external agencies.
• Uphold strict confidentiality and contribute to safeguarding practices at all times.

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Role Mission. 

To be an integral part of the delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, and vital role within a brand new team. You’ll be the first step in ensuring that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:  

Service Design & Delivery  

Working closely with the Head of START, contribute to the planning and rollout of the START Programme  

In many cases be the first port of call for Scotty’s families, and be a welcoming and inclusive contact for all those families

Implement the new service model, workflows, triage process and beneficiary journey 

Ensure the service you deliver is trauma-informed, inclusive, and responsive to beneficiary feedback 

Manage your own caseload with support from Head of START programme 

Team Leadership & Development  

Once your experience has grown, provide peer support to any further caseworkers joining the team in 2027 and beyond (depending on demand) 

Ensure an ongoing focus on your own learning and development, always creating space for reflective practice  

Ensure that you live the culture that reflects The Scotty’s Way and encourages your own personal growth

 Be an active part of the wider Families team contributing to Daily Huddles and team plans and objectives 

Collaboration & Partnership  

Build and maintain, alongside the Head of START strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

Build your expertise on navigating entitlements for the bereaved community to ensure that Scotty’s families receive the best possible support. 

Work collaboratively with other Programme teams to ensure consistency, shared learning & efficient internal referrals 

Monitoring & Evaluation  

Ensure that you are reporting consistently on beneficiary engagement, support outcomes, and follow-up actions 

Work with your direct support to use evidence and insights gathered to adapt and improve the service over time 

Ensure CRM records are complete, accurate, so they can be used to inform delivery decisions  

Contribution to Charity-Wide Goals  

Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

Act as a representative of Scotty’s at sector events or external meetings where appropriate 

Support content development by sharing anonymised stories, insights, and themes  

The 30-day goals for this role are: 

Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

Worked closely with the Head of START and other programme Heads to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.  

Become familiar with the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.  

The 60-day goals for this role are: 

Built confidence and knowledge around the START programme aims and objectives, and the needs of Scotty families.  

Supported the Head of START to implement the new casework programme and beneficiary journeys.   

Built understanding of the processes that are in place to monitor the outcomes and impact of the new START Programme. 

Contributed to the design of a light CRM for initial use in START casework.   

Supported the development of and started to build understanding of the necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.   

Started the training plan for new START caseworkers.  

The 90-day goals for this role are: 

Supported the launch of the new START Programme alongside Scotty’s team members.   

Welcomed the first families to Casework following the processes and framework that the Head of START has implemented.   

Worked with the Head of START to set a clear plan for the remainder of 2026 and beyond for the START programme, establishing it as a quality Scotty’s service for families.  

Starting to provide outcomes and data that enable the programme’s outcomes to be evidenced. 

About You: 

Must-Have 

Experience in service delivery, casework, and personalised support services 

Ability to work independently and manage a busy, varied caseload 

A compassionate and person-centred approach to casework 

Excellent organisational and communication skills 

A clear understanding of safeguarding vulnerable adults 

Nice-to-Have  

Familiarity with military family life or bereavement support 

Background in information, advice and guidance within the charity or statutory sector 

An understanding of the importance of service co-design with users or lived experience groups 

Additional Information

The role will require some evening or weekend work

Enhanced DBS check required

Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

Families Come First

Everyone a Supporter, Every Supporter a VIP

Love What You Do

Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for an interview. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

EVENTS MANAGER (Foodbank)

OASIS HUB WATERLOO

Hours: Up to 32 hours per week (0.8FTE)

Contract: 1-year fixed term (with view to extend)

Salary: £26,980 per annum (including London Weighting) £33,725 for 1FTE

 We are looking for a person with:

· Great character, chemistry and competency.

· Recent and proven experience managing events that have raised significant funds.

· Progressive and successful experience and approaches in fundraising.

· First class team spirit and cohesion.

Is this you? Great – read on.

Oasis Hub Waterloo co-develops and co-delivers a wide range of integrated community services including a community centre, primary and secondary Academies, adult and further education opportunities, early years support, a Foodbank, advice services, a community farm, and well developed and diverse programmes for young people.

Purpose of job

This role will lead on Events management for Oasis Hub Waterloo with a focus on securing funds for Lambeth & Croydon Foodbank (which is part of Oasis Hub Waterloo) and our associated services.

To apply please email your CV (max of two pages) and a Supporting Statement.

Your Supporting Statement (max of two A4 pages) must share specific and relevant examples demonstrating how your qualities and experience will enable us to increase our income generation through events.

Inspire and impress us!

Return your CV and Supporting Statement by 5pm on Sunday 10th May 2026

Face to face Interviews will take place in Waterloo on the 14th May 2026.

If you want an informal chat about this role, get in touch with Stu (Head of Youth Services and Fundraising at Oasis Waterloo). Please visit the Oasis Charity Jobs Website for further details. 

As part of the package, Oasis offers:

· Flexible working where possible with family friendly policies

· A non-contributory pension scheme, currently offering 7% employer contribution

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidate must have the right to work in the UK.

Oasis supports Equal Opportunities. Registered Charity No. 1136965

The Role

In September 2024, National Numeracy launched a new ‘Schools & Families Programme’ to support primary schools to increase pupils’ confidence with numbers, positive feelings about maths, and awareness of the value of maths outside the classroom. The programme also works to improve parents’, carers’ and school staff’s own confidence with numbers and supporting children with their maths. The programme has been hugely successful and is growing rapidly, supporting over 400 schools each year.

National Numeracy are now looking to expand this work into secondary schools across the UK.

The Schools & Families Officer will support the Schools & Families Programme Manager in managing fast-paced activity across the UK, including helping to deliver online training directly to school staff, recruiting schools, and visiting selected schools to ensure the success of the programme. The Schools & Families Officer will also support with the design and delivery of the new programme in secondary schools.

We are looking for someone who can support with this dynamic activity, is flexible, able to manage their time effectively, and willing to adapt to the changing needs of the charity. National Numeracy has an office in Falmer, near Brighton, in East Sussex, but the expectation for this role is that you will be primarily based at home, travelling occasionally as needed across the UK.

Equality, Diversity & Inclusion

We recognise that there is more to do to improve diversity across our organisation and we are actively working to make meaningful, long‑term change. We are committed to building a workforce that better reflects the communities we serve and to removing barriers that may prevent people from different backgrounds from joining, progressing and thriving with us.

Through inclusive policies, flexible working, fair recruitment practices and ongoing learning, we aim to create a supportive environment where everyone feels valued, respected and able to do their best work.

We actively encourage applications from people from under‑represented and diverse backgrounds, as we know a more diverse workforce will strengthen our organisation and help us deliver our mission more effectively.

Help shape a youth-led movement in Downham. Join Circle Collective as our Youth Involvement Lead and work directly with young people to turn their ideas into action, influence real decisions, and open pathways into employment.

At Circle Collective, we believe young people are experts in their own lives. As a London-based youth employment charity, we work alongside communities, partners, and employers to break down barriers and create meaningful opportunities for young people to thrive.

This role sits at the heart of Elevate 100, a vibrant, youth-designed space based in Downham Leisure Centre. Here, young people aged 16–30 access employment support, develop skills, and build confidence in a welcoming, inclusive environment. More than just a service, Elevate 100 is a platform for youth voice, co-production, and real influence.

As Youth Involvement Lead, you’ll be the key link between young people and the project. You’ll coordinate and support the Youth Action Board, helping young people shape decisions, manage budgets, and influence how services are delivered. You’ll facilitate engaging sessions, build trusted relationships, and ensure every young person feels heard, valued, and empowered.

Alongside this, you’ll mentor a small group of young people, supporting them to identify their goals and take steps towards employment, education, or training. You’ll also work closely with partners including Lewisham Council and Phoenix Community Housing, contributing youth insight to strengthen delivery and ensure services truly reflect local needs.

This is a hands-on, people-focused role for someone who is passionate about youth voice, confident facilitating groups, and committed to creating inclusive spaces where young people can grow and lead.

If you’re motivated by social impact and want to help build something genuinely youth-led, we’d love to hear from you.

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.

Job Title: Hackney Infant Feeding Project Coordinator

Contract: Fixed term to March 2029

Hours per week: 26 hours per week/Part time

Location: Hackney based

Salary: £26,936 FTE

Closing date: 4th May 2026

Interview date: W/c 11th May TBC

About the role

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include:

· Volunteer recruitment, advertisement, training and general onboarding. Including management of reference and DBS checks

· Maintaining the Infant Feeding Website ensuring all information is accurate and up to date.

· Have a good understanding of each of the community groups and the hospital in which our staff and volunteers offer support.

· Collating and enter all information as and when necessary, into the Hackney Infant Feeding database to ensure service users are registered on the system and touch points with the service users are logged.

· Being able to respond to phone calls and answer the Hackney Infant Feeding phone line as and when needed.

· Leading in coordinating the logistics and data entry for the Breast Pump Loan scheme.

About you

You're a friendly, organised and proactive person who enjoys supporting others and being part of a community-focused service. You’re confident communicating with a wide range of people—whether that’s encouraging new volunteers, answering enquiries, or sharing information clearly and kindly.

You have good attention to detail and feel comfortable managing admin tasks such as keeping records up to date, supporting recruitment processes, and handling information sensitively. You’re also confident using social media and online systems to promote opportunities and maintain accurate content.

You’re happy to take on a variety of tasks, from coordinating practical schemes to responding to phone calls, and you can manage your time well when things get busy. Most importantly, you’re motivated by making a positive difference to families and your local community.

Our Benefits – What we offer you

We value our team and offer fantastic benefits to support your well-being and professional growth:

· 30 days annual leave (excluding Bank Holidays)

· Pension matched up to 5%

· Flexible working options to suite your lifestyle

· Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more

· Cycle to work scheme to support sustainable commuting

· Life Assurance for peace of mind

· Free eye test for all staff, with further discounts

· Blue Light discount card

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.

To apply visit our NCT Website and complete the application process.