Parent Services Coordinator Jobs in Manchester

The Job in a Sentence

You will help grow applications to our award winning Leaders Plus Fellowship for working parents through excellent sales funnel management and marketing.

Job Purpose

Do you want to play a part in helping leaders with young children achieve their career aspirations without sacrificing everything? Are you an excellent comms all-rounder who enjoys working in a target-driven environment, knows about sales funnels and can produce solid content that is useful to the audience? Are you highly organised and enjoy getting stuff done in a dynamic hands-on role? If ‘Yes’, then you could be our next Digital Marketing Coordinator. 

Reporting directly to the CEO and Founder, the purpose of your role as Digital Marketing Coordinator is to increase applications to our Leaders Plus Fellowship and ensure employers approach us to work with us. 

Apply:Cover letter (max 1 page) and CV (max 2 pages), outlining how you fulfil the key requirements of the role and answering the following two questions:

• What attracted you to apply for this role?
• What top 5 successes do you bring where you could apply the learning to this role?

Please include with your application:

• An example of a piece of writing you have produced for the web and an example of a social media post you have worked on across any platform as well as any bonus skills (e.g. technical applications that you are proficient in or experience in video editing)

Closing date: 17th September midnight 

Interviews: 26th September 

Ideal start: 15th November

Questions: Please refer to the listing on our website for contact details should you have any questions about this role.

We welcome applications to this Digital Marketing Coordinator role from all interested candidates regardless of gender, race, sexual orientation, disability, or family circumstances. We particularly welcome applications from colleagues currently underrepresented in our team including those who identify as from a minority group.

Key Responsibilities

Things you will lead on as Digital Marketing Coordinator include:

• Marketing to parents 
  • You write newsletters and emails for our audience of parents that are useful to them and also promote the Fellowship Programmes.
  • You will manage our sales funnel and take responsibility for example for application pack downloads.
  • You will edit and coordinate content creation. 
     
• Employer marketing
  • Including creating marketing materials that show the benefit of our work to employers and managing an email list for employers including data reporting of this.

• Responsive team support on all things comms: for example when our partnerships development team needs some copy for a mailout, you provide this.
   
• Website management: you manage our website to generate incoming enquiries from both employers and parents.
   
• Overseeing our social media and podcast
   
• You will also line-manage our Digital Marketing Executive

We Would Love to Meet:

(Please do apply even if you don‘t fulfil all criteria – some of our strongest applications in the past have been from surprise candidates!)

• You are highly organised and self-motivated, able to prioritise and juggle a varied and fast-paced workload. We know that when we ask you to do something, you get it done quickly or communicate proactively if priorities need to shift!
• You are extremely results oriented and keep your focus on how many people apply to the programme (which is critical to how many people we can help get to senior leadership). You always ensure that you spend your time on tasks that get employers to work with us or get individuals to apply.
• You are able to learn what employers and working parents want. We know that your content responds to the questions they are asking themselves.
• You take initiative and seize opportunities to achieve team goals. We know that when you are clear on our team goals, you will help us achieve those without us telling you every detail of what you need to do.
• You write good emails and can write solid content. We can tell you loosely what we want to communicate and you’ll write something which is clear and focused on the needs of the audience, with SEO at the forefront of the final text.
• You bring solid administration and coordination skills to the comms work and are  organised. Because you own your work, we can let you get on with the job and you’ll remind us what needs to get done - we don’t need to follow up with you!
• You thrive in a dynamic environment and enjoy juggling things on multiple fronts. We know you are in control of your workload and will get things done, or otherwise let us know if we need to drop or change things. 
• With a flexible and ‘can do’ approach. Things change quickly here and you aren’t fazed by that!
• You are good at managing upwards and work with a remote team. You tell us what you need from us and remind us when we forget! 
• You are a team player committed to working collaboratively to achieve results. We are all working for the same thing and we will shift what we do if necessary to support the team goal. You’ll ask for help if needed and offer that help, too. 
• You are excited to work in a small organisation and an entrepreneurial culture, willing to learn and get involved in activity outside of role remit when required.

General Leaders Plus Core Competencies:

• Courage
• Integrity
• Results orientation
• Inclusion
• Activating leadership in others
• Resourcefulness
• Continuous learning
• Resilience
• Planning and organising
• Alignment with the Leaders Plus principles
   

Why work for us

• Inspiring Team: Be part of a dedicated team making a real difference for working parents and promoting gender equality in senior leadership.
• Flexible Working: Experience best-in-class flexible working arrangements to help you balance your professional and personal life effectively.
• Quick Decision-Making: Work in a small, agile organisation where we make impactful decisions swiftly.
• Holidays: Enjoy 5 weeks of holiday each year plus bank holidays pro rata.
• Excellent Pension Contribution: Benefit from a 6% employer pension contribution.
• Professional Development: Receive a £500 contribution annually towards your professional development, helping you grow and advance in your career.
• Company benefits with Pirkx: including 24/7 GP booking helpline, 24/7 dedicated telephone counselling service, discounted gym memberships and virtual gym classes for all abilities, virtual and physical physio, mental health resilience training, courses for a lifelong learning, guidance on financial wellness, discounts on big brand shopping, cinema tickets, holidays, plus loads more.
• Dynamic and Entrepreneurial Culture: Thrive in an environment that encourages innovation, learning, and getting involved in various activities outside your role.
   

Please note due to the high volume of applications, we do not have the capacity to respond to every submission and only candidates selected for further consideration will be contacted. If you do not hear from us following the closing date, please assume you weren't successful on this ocasion. Thank you. 

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the Greater London areat. There will be occasional travel around the Greater London region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the London area would be valuable

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Tuesday 27 September 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: 8 and 9 October 2024

Location: Remote (based in England & Wales with occasional travel for biannual team days and biannual departmental team meetings in various locations)
Salary: £28,665 - £30,865 pro rata (£11,466 - £12,346 actual)
Hours of work: 2 days per week (14 hours)
Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Finance Manager role involves:

• Overseeing day-to-day charity finance functions
• Managing expenses, payments and payroll processes
• Communicating and presenting financial reports and information

About you

Do you have accounting experience and strong numerical skills? Are you looking for an opportunity to use your financial expertise in a charity setting? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Finance Manager position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 10am Monday 23 September 2024. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

Regional Manager (RM) and Ofsted Responsible Individual (RI) - Remote

Employer - Kids

Location: Remote work involving regular travel to the South West and South East

Salary: £45k

Hours: Full-time, fixed term for 9 months

The vacancy may close before the deadline, if we receive a high volume of applications for the role. Please apply promptly to avoid disappointment.

Why Join Us?

This is an opportunity to work for a well-established and respected organisation dedicated to improving the lives of disabled children, young people, and their families. You'll work with passionate colleagues who share your commitment to quality, inclusion, and equality. As a Regional Manager, you’ll play a key role in driving positive change, not only for the individuals and families we support but also for the organisation itself. As the Ofsted Responsible Individual you must have experience and specialist knowledge of running a children’s residential home and experience in children’s social care, understand effective practice in responding to the needs of looked-after children, local authority care planning duties, and how children’s homes are required to support these.

About the Role:
You'll be at the helm of delivering life-changing services across the South East and South West. You will spearhead a dedicated team, ensure the efficient management of services, and inspire continuous improvement to ensure children, young people, and their families receive the support they deserve.

Key Responsibilities:

• Leadership & Strategy:
  Lead the planning and delivery of services ensuring alignment with organisational goals and strategic plans. Provide leadership and support to a multi-disciplinary team, ensuring a culture of continuous improvement across services.
• Financial Management:
  Manage regional budgets ensuring that expenditure is within allocation and resources are utilised efficiently. Collaborate with coordinators and service managers to develop, monitor, and maintain financial plans.
• Service Development & Improvement:
  Drive service development initiatives, including identifying opportunities for growth, business development, and securing new contracts. Work closely with the Contracts and Tender Manager to submit compelling bids for services.
• Operational Management:
  Oversee day-to-day operations across a range of services, ensuring compliance with contractual and statutory standards. Conduct regular audits to ensure high standards of care and support, addressing issues as they arise.
• Partnership Building:
  Build and maintain strong relationships with public authorities, commissioners, and other key stakeholders, ensuring a proactive and collaborative approach to service delivery. Represent Kids at board meetings, when required, and promote the charity’s values across the region.
• Quality Assurance & Safeguarding:
  Ensure that all safeguarding, health and safety, and risk management procedures are rigorously followed. Regularly review safeguarding policies and ensure that any concerns are addressed in line with organisational policies.
• Team Development:
  Support, mentor, and develop colleagues to ensure high performance. Ensure colleagues are effectively trained, motivated, and aligned with the charity’s mission. Manage disciplinary and performance issues sensitively and professionally.

Person Specification:

Essential Skills, Experience & Attributes:

• Proven Leadership:
  Significant experience in leading, managing, and developing teams in a health, social care, or community-based setting. Proven ability to inspire, manage, and develop geographically dispersed teams.
• Service Planning & Compliance:
  Experience in planning, delivering, and monitoring services, ensuring compliance with statutory and contractual requirements. Strong knowledge of safeguarding, health and safety, and quality assurance standards.
• Financial Management:
  Strong financial acumen with a proven track record of managing budgets, resources, and expenditure within comparable settings. Ability to plan and monitor finances effectively
• Strategic Thinking:
  Experience in strategic planning and service development, with the ability to influence and negotiate with commissioners, funders, and regulators.
• Relationship Building:
  Proven experience in building collaborative partnerships with public authorities, commissioners, and external stakeholders. Ability to represent the organisation effectively at a senior level.
• Commercial Awareness:
  Understanding of the commissioning and contracting environment, including the ability to identify growth opportunities and contribute to tender processes.
• Communication Skills:
  Excellent written and verbal communication skills, with the ability to present complex information in a clear and engaging manner. Strong interpersonal skills to influence and negotiate at a senior level.
• IT Proficiency:
  Highly competent in the use of Microsoft Office packages and able to utilise digital tools for managing services and communication.
• Self-motivated:
  Demonstrate a high level of self-motivation and can work independently with minimal supervision, managing multiple priorities effectively.

Desired Skills & Qualifications

• Experience in successful tender submissions and service expansion within the public sector.
• A deep understanding of services for disabled children and young people.
• Knowledge of sector-specific legislation, funding streams, and best practice.
• Experience of working within the children’s disability sector.

Qualifications:

• Educated to Degree or NVQ Level 5 (or equivalent).
• Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services.
• A qualification in management, finance, social work, or nursing is desirable. Evidence of continuous professional development is essential

Why Join Us?

This is an opportunity to work for a well-established and respected organisation dedicated to improving the lives of disabled children, young people, and their families. You'll work with passionate colleagues who share your commitment to quality, inclusion, and equality. You’ll play a key role in driving positive change, not only for the individuals and families we support but also for the organisation itself.

For a more comprehensive look at this position, click on the documents attached.