Partnership development manager jobs in norfolk, east of england
Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child marriage and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of over 1,400 civil society organisations in nearly 100 countries working in partnership to end child marriage.
Our vision is a world without child marriage where girls and women enjoy equal status with boys and men and are able to achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women and their communities.
INTRODUCTION TO THE ROLE
Girls Not Brides: The Global Partnership to End Child Marriage is seeking a Head of Finance to join its team based in London, UK. The successful individual will lead on strategic financial planning and financial day to day management at Girls Not Brides to advance our business model, financial sustainability and growth. The role ensures effective financial functions across the organisation, manages compliance with UK and overseas regulatory requirements, and works closely and hands on with other teams to oversee the preparation of proposals and budgets for prospective grants.
ABOUT YOU
We are looking for a passionate, talented senior finance professional with at least 5 years post qualified experience. You will have experience working in a similar senior-level finance role in the not-for-profit sector, international/intergovernmental organisation or social enterprise. You will have qualified and hold membership in a recognised professional accountancy body. Your qualification and experience will ensure you hold an advanced understanding of the principles underpinning financial management and planning, with significant all-round accounting, financial management, full grants cycle management, compliance, risk and financial sustainability experience. You will be experienced in year-end reporting and proficient in engaging with statutory and other auditors. Ideally you will bring experience gained in a similar international charity, working in a multi-currency environment.
The successful candidate must already have the right to work in the UK at the time of applying and for the duration of the contract.
Fluency in English is essential for this role.
KEY RESPONSIBILITIES
Financial Leadership
· Lead on strategic financial planning and financial management at Girls Not Brides to advance the organisation’s business model, financial sustainability, and growth through long-range financial projection and planning, maximisation of income, and strong financial reporting.
· Ensure that financial planning feeds into the organisation’s work planning process and supports the strategic objectives of the organisation.
· Support all Directors/Heads of teams to ensure ownership of financial planning, annual budgeting, quarterly forecasting, cost management, priorities and activities, as best serves the mission of the organisation.
· Lead on financial risk management including the implementation of appropriate risk management strategies such as financial controls, fraud prevention and processes to ensure value for money, and conduct regular reviews of Girls Not Brides’ financial policies and processes.
· Provide critical financial information, analysis, advice and support on financial issues and emerging opportunities.
· Assume responsibility for managing, planning and monitoring the Finance department’s budget.
· Provides leadership with regards to vision, purpose, and functions for the long-term development of the Finance Team.
Financial Management and Accounting
· Develop and maintain effective financial functions including budgeting, forecasting, production of quarterly management accounts, preparation of annual statutory accounts, and preparation of financial reports to Girls Not Brides’ funders, potential funders and the Board of Trustees.
· Manages timely, accurate and impactful quarterly management accounts to enable business planning and monitoring of organisational performance.
· Monitor financial performance, oversee reporting and cash flow management functions and systems.
· Develop and oversee robust and effective financial systems and processes for Girls Not Brides’ staff members based internationally.
· Ensure the smooth running of all accounting, financial transactions and evidence record keeping processes.
· Lead on procurement systems and implementation, identifying efficiencies and value for money.
· Manage and oversee internal control policies and procedures to ensure compliance across the organisation.
· Assume ownership of the organisation’s accounting system, including identifying and implementing measures to ensure strong efficiency.
· Ensure and manage an effective accounts payable function.
· Manage effective payroll, pensions and related employee benefit processes.
· Manage the organisation’s foreign currency exchange policy and cash investment policy, ensuring compliance with donor terms.
Audit and Tax Compliance
· Manage compliance with UK and overseas legal, statutory accounting and regulatory requirements, including signing off on all statutory filings as required by the Charity Commission, Companies House, HMRC and the Pension Regulator.
· Manage the production of the annual report and financial statements, ensuring compliance with relevant legislation, SORP and accounting standards.
· Manage the external audit process and implementation of the audit findings.
· Oversee the project audits required by donors.
Grant Accounting and Compliance
· Work with the Development & Outreach Team, the Senior Finance & Grants Officer and the Senior Coordinator for Grants to oversee preparation of proposals and budgets for prospective grants.
· Supervise the preparation of all financial grant reporting, ensuring that the Development & Outreach team receive accurate and timely information for effective grant and donor management and compliance.
· Maximise cost-recovery from grants through strong financial planning and cost analysis processes, to ensure financial viability of projects and grant agreements.
· Provide support to, and build capacity of, other teams to support grant compliance as necessary.
· Review, and as needed negotiate, the legal and financial provisions of grant agreements.
· Oversee and ensure all received grants are promptly recorded and acknowledged, as well as paid out and reported on in accordance with donor requirements.
· Achieve timely, effective and clean external grant audits.
PERSON SPECIFICATION
Essential experience
· ACA/ACCA/CCAB/CIMA qualified.
· Significant professional post-qualified experience in a similar senior-level finance role in the not-for-profit sector, international/intergovernmental organisation or social enterprise
· Degree-level qualification in a relevant area such as accounting, finance or business administration, or equivalent professional experience.
· Up-to-date knowledge of relevant UK charity statutory requirements e.g. SORP, Charity Accounting, IFRS/IAS.
· Advanced understanding of the principles underpinning financial and grant management and planning and of demonstrating impact and value for money.
· Significant all-round accounting, financial management, full grants cycle management, compliance, risk and financial sustainability experience, likely gained in an international charity, e.g. working in a multi-currency environment.
· Proven experience of presenting and working with Boards and Finance Committees.
· Proven experience with contracts and grants management, including cost recovery models and revenue management, as well as donor compliance and due diligence.
· Demonstrated experience in strategic business planning and review.
· Demonstrated direct experience of financial reporting to a Board of Trustees and major donors.
· Experience of using multi-currency accounting systems, such as Sun Systems, SAP Concur, QuickBooks, Sage and other relevant systems.
· Good knowledge of using complex excel functions such as macros, vlookup, pivot, sumifs, data analysis.
Please see our website for the full job description.
Girls Not Brides is an equal opportunities employer. We embrace diversity, equal opportunity and inclusion in a serious way. We are committed to building a staff body that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Please note: There is one vacancy for the Head of Finance position, which is based in London. Candidates must already have the right to work in the UK at the time of applying and for a minimum of two years.
The closing date for this role is 23:59 GMT on 10th August 2025.
Interviews for shortlisted candidates will take place on 14th or 15th August 2025.
To apply, please click on the 'Apply now' button on the job page and submit your CV and a brief cover letter, clearly demonstrating how you meet the criteria.
We encourage all candidates to apply as soon as possible, as we may close this vacancy early if we receive a very high number of applications and won't be able to accept further submissions.
We believe in a world without child marriage, where girls and women enjoy equal status with boys and men, and can achieve their full potential.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
SOS Rape Crisis (SOSRC) is an independent specialist sexual violence charity providing support for adults (regardless of gender), young people and children who have experienced sexual violence and/or child sexual abuse, in Southend, Castle Point and Rochford.
We are part of Synergy Essex, a partnership of three Rape Crisis Centres (SOSRC, SERICC and CARA), funded by the Office for the Police, Fire and Crime Commissioner for Essex to provide a countywide ISVA service.
The Opportunity
This is an opportunity to join a dedicated team providing vital support to survivors of sexual violence and abuse. As a Navigator Project Worker, you will be the first point of contact for individuals accessing Southend-on-Sea Rape Crisis services. You will offer compassionate, trauma-informed, and needs led support, helping survivors feel heard and understood from the outset. Through careful assessment and informed referrals, you’ll play a key role in connecting survivors with the most appropriate services.
Key Responsibilities
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Provide a professional and empathic first point of contact for survivors of sexual violence and/or abuse.
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Offer one-off emotional and practical support, and provide information, signposting and onward referrals.
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Complete initial assessments to identify their needs and most appropriate next steps.
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Keep accurate, timely and confidential records on the case management system.
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Work in partnership with SOSRC colleagues including the Counselling and ISVA Teams.
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Attend team meetings, one-to-ones, clinical supervision, line management and other meetings as required.
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Maintain confidentiality and adhere to data protection legislation and guidelines.
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Contribute to monitoring and evaluation and meet administrative requirements.
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Work in accordance with all SOSRC policies and procedures.
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Attend regular training and maintain a good working knowledge of sexual violence and its impact.
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Promote a trauma-informed and survivor-centred approach in all aspects of the role.
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Actively contribute to the delivery of a safe, effective and high-quality service.
About You
Essential Skills and Experience:
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Experience of delivering support and/or information to vulnerable people.
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Experience of working in a voluntary organisation, public sector or health and social care setting.
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Experience of maintaining accurate and confidential records.
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Knowledge and understanding of safeguarding and risk management.
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Excellent communication skills.
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Understanding of trauma-informed practice.
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Ability to work on own initiative.
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Proficiency in IT including Microsoft Office and online systems.
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Commitment to working within an anti-discriminatory and anti-oppressive framework.
Desirable:
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Experience of working with people affected by sexual violence or other forms of trauma.
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Experience of working in partnership with other services.
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Experience of monitoring and evaluation.
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Understanding of sexual violence and its impact.
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Knowledge of the criminal justice system and statutory services.
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Driving licence and access to a vehicle.
Additional Information
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Salary: £28,624 per annum (pro-rata)
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Hours: 30 hours per week
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Contract: Fixed term
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Start Date: August 2025
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Location: Southend-based, with travel across Mid, South and West Essex
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Leave: 28 days annual leave plus additional gift days over the Christmas period
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Charity No: 1194207
Join Us
SOSRC is committed to ensuring equity, diversity and inclusion within the organisation and we actively encourage applications from all backgrounds and communities.
If you meet even some of the criteria, we would strongly encourage you to apply. We value the skills and experiences you may bring and welcome applicants from underrepresented groups and those with lived experience.
Please refer to the job description and person specification attached to this post for full details.
Supporting survivors of sexual violence with specialist, trauma-informed care, advocacy, and empowerment across Southend and South East Essex.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation,
our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for a high-calibre candidate to take on the role of Regional Operations Manager for our centres in South London (Walworth, Kennington and Brixton) along with our centres in Southampton and Brighton.
As a Regional Operations Manager you will line manage the Centre Leaders in your region to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met.
And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.
The role at a glance
Conract:
This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.
Start date:
September 2025 (or as otherwise agreed)
Working hours:
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home.
Location
The role would be based at one of our centres in the South London and South Coast cluster:
South London: Walworth, Kennington, Brixton
South coast: Southampton, Brighton
Regular travel to all centres in the region will be required.
Application deadline: 9am Monday 4th August 2025
IntoUniversity provides local learning centres where young people are inspired to achieve.





The client requests no contact from agencies or media sales.
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Burnham team.
Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.
As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
The client requests no contact from agencies or media sales.
The Commonwealth Foundation is mandated by its Member States to advance the interests of Commonwealth civil society. The Foundation seeks to nurture the growth of vibrant and free societies: championing the active and constructive participation of people in all aspects of governance.
The Advocacy and Creative Programme is central to our mission. While advocacy and creativity are two distinct strands of our work, this new programme signifies our commitment to integrating the arts into our advocacy and vice versa.
As Senior Manager, Advocacy and Creative Programme, you will have overall responsibility for the Advocacy and Creative Programme. Leading a diverse team of professionals, you will engage with policymakers, build partnerships with national and international entities, connect with storytellers and artists from around the world and play a pivotal role in designing, implementing, and overseeing events and engagements that will take you and your work to the global stage.
Your main responsibilities will include:
- Strategic planning: Developing programme work plans for the advocacy and creative programme around the Foundation’s key thematic areas – climate justice, health justice and freedom of expression – and ensuring that our advocacy and creative work is intertwined.
- Project management: Overseeing advocacy and creative initiatives, including planning, budgeting, execution, and learning.
- Stakeholder engagement: Building and maintaining effective working relationships with civil society leaders, senior government officials, diplomats, storytellers and creative practitioners, and other relevant partners.
- Convening civil society: Designing, convening, and nurturing spaces and platforms – both online and in-person – for civil society and artists to amplify their voice and work, discuss, debate and make recommendations for change.
- Cross-programme collaboration: Collaborate with the wider-Foundation, particularly in harmonising our advocacy and creative work with the Foundation’s expanded programme of grants to Commonwealth civil society.
- Event management: Designing and leading impactful platforms and events where civil society can come together and influence policymakers.
- Team leadership: Managing a team of diverse, dedicated professionals, providing guidance and coaching, and fostering a collaborative work environment.
- Monitoring and evaluation: Working with the wider team to track performance against our progress markers and collect evidence so that we can tell our story of change.
- Reporting: Preparing reports for our board of governors and communicating programme progress and impact to our stakeholders.
- Representing the Foundation: Attending and participating in meetings and events nationally and internationally.
We seek an individual with strong knowledge of international development and diplomacy, extensive experience in programme leadership and event management, and a demonstrated capacity to lead a high-performing team. An understanding of the power of art and creative expression is essential, preferably with experience of how the arts can bring about social change. Excellent communication and strategic thinking skills are essential, along with a highly practical, solutions-based mindset. Appropriate tertiary qualifications or additional experience in lieu of such qualifications are required.
The Foundation is proud of our welcoming and accommodating working environment. We strive to be a great place to work.
We offer generous holidays (almost seven weeks a year excluding public holidays). Fifteen percent of your salary is payable tax-free at stipulated periods in lieu of a formal superannuation scheme.
Foundation staff have access to our private health scheme, including dental cover.
We are based in Marlborough House, Pall Mall, central London. We are currently operating a flexible working policy which requires all staff to work from the office at least five days per fortnight including every Wednesday, and applicants must be able to affirm their capacity and willingness to work within this policy.
The Foundation celebrates diversity, and we are proud of our diverse and welcoming team. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy.
We're looking for a kind, compassionate, and resilient Deputy Manager to join our Young People Service in Ealing.
£34,000.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
al health rehabilitation units for young people aged 18-25 who may have experienced a mental health-related hospital admission. The aim is to support young people to gain and develop the necessary skills for independent living and to manage transitions from Child and Adolescent Mental Health Services to Adult Mental Health Services.
Together, these services support up to 12 young people at any one time, offering a welcoming, supportive environment on a spot-purchase basis.
The successful candidate will deputise for the Service Manager when required. This includes direct line management, leadership, coaching, and supporting Specialist Support Workers, Support Workers, and Waking Night Support Workers. Responsibilities also involve ensuring compliance with current legislation, contractual requirements, financial regulations, and Look Ahead's Policies and Procedures.
The role of Deputy Manager will involve five 8-hour shifts, Monday to Friday.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Support the Service Manager in driving operational activities within your service area, ensuring clear, relevant, and challenging objectives and ongoing performance tracking.
Successfully lead and motivate your team, championing and maintaining a positive local culture within the service.
Build supportive, trusting relationships with young people and create a welcoming and positive atmosphere.
Prioritise the prompt filling of voids and the reduction of arrears and bad debts.
Continuously work to improve staff competence, ensuring proactive ownership of staffing matters, swift resolution of conflicts, and effective management of issues.
Facilitate transparent and effective communication flows between management and frontline teams.
Lead on casework management, ensuring that risk assessments and support plans are regularly updated and dynamic.
Promote partnership working to maximise opportunities and positive outcomes for customers.
Monitor and maintain creative and ambitious plans for customer involvement.
Support the Service Manager to prepare for quality visits, using Look Ahead's local indicators to monitor performance, set targets, and implement action plans to maintain high-quality services aligned with local and national standards, and funder requirements.
Assist the Service Manager in producing and submitting monthly management reports to the Performance team, ensuring data on local KPIs is accurate and current.
Develop and maintain strong internal management relationships with other departments and functions within Look Ahead, ensuring best practice sharing and supporting initiatives for organisational improvement.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and engaging with others; actively participates in local activities to promote customer involvement and inclusion.
Able to lead and motivate staff transparently and consistently.
Exhibits warmth, friendliness, and an open approach.
Prefers working collaboratively within a team.
Calm and resilient under pressure; does not allow emotions to negatively impact judgement.
Practical, logical, and naturally well-organised.
Thrives in environments characterised by change, diversity, and dynamic challenges.
Confident with high levels of self-esteem.
Respectful, articulate, and sensitive in communication style.
Motivated towards excellence, continuous improvement, and demonstrates a proactive, 'can-do' attitude.
Capable of positively managing challenging and diverse behaviours.
Able to advocate effectively for young people across professional and community settings.
Confident using IT systems such as SharePoint and the Microsoft Office suite.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Harpenden team.
Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.
As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Legal Casework Manager (Helpline)
Are you aware of the significant health inequalities that people with a learning disability face in the UK and levels of avoidable deaths? Are you passionate about access to justice for the families of people with a learning disability who have died avoidably in acute healthcare settings?
We’re looking for a dedicated Legal Casework Manager (Helpline) to join our committed information and advice team covering England at Mencap on a full time (37.5 hours per week) fixed term contract for 2 years.
Here at Mencap we are a leading charity providing advice, support and opportunities to people with a learning disability across England, Wales and Northern Ireland. The role will lead on supporting families to get answers about how their loved ones died and change across the healthcare system to prevent future deaths.
The role is flexible in terms of location, which can include home working, using Mencap’s office bases, such as in London and Peterborough, and will include some national travel, for example to inquest hearings or to meet families when needed.
About the Role
As Legal Casework Manager (Helpline), you’ll provide advice, support, and casework assistance to families facing complex legal issues, specifically relating to people with a learning disability who have died in avoidable circumstances across England, mainly within the healthcare system. Working within a small, supportive team, you’ll manage your own caseload, contribute to the body of knowledge about avoidable deaths and help empower families to understand and exercise their rights and get answers through the inquest and other investigations processes.
Key Responsibilities
· Provide clear, accurate, and timely legal advice and casework support for families.
· Work closely with clients, many of whom will be distressed, ensuring a sensitive, trauma informed and professional approach
· Maintain up-to-date case records and comply with quality and regulatory standards
· Support strategic litigation and advocacy efforts where appropriate
· Liaise with other charities, coroners, legal professionals, and agencies to support families to get answers
· Work towards a world where people with a learning disability are no more at risk of death in hospitals, than any other person
· Manage a team of caseworkers working across different areas of advice.
About You
We’re looking for someone:
· Legally qualified in the UK or similar jurisdiction with at least 3 years post qualification, working in either clinical negligence, inquests or inquiries. Or similar number of years working as a senior case worker in an inquest/clinical negligence/inquiries advice role.
· Excellent communication and interpersonal skills, with a non-judgemental and empathetic approach
· Ability to manage a varied workload, prioritise effectively, and work independently
· Ability to travel effectively to support families at inquests, and to attend meetings
· A clear understanding of the importance of professional boundaries and in maintaining their emotional wellbeing in distressing situations
· Strong management skills and ability to supervise, coach and mentor colleagues.
· Experience of accurately recording client case records and use of CRM/client database system
What We Offer
· A meaningful role supporting families and delivering change in a values-driven organisation
· Supportive and collaborative team environment
· Professional supervision
· Flexible working arrangements
Please see attached the full job description for further information on the role.
Closing date: Monday 18th August 2025
Interview date: Thursday 4th September 2025
We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
GUCE Project Manager Role
Community Energy is gaining momentum nationally, where people are increasingly coming together to take control of their own energy supplies. Grand Union Community Energy (GUCE, pronounced “juice”) is looking to see local communities along the Grand Union canal in Hertfordshire enjoy a clean and resilient energy system that benefits all. We develop, support and promote renewable energy and energy efficiency projects for communities from Watford to Tring, and build householder resilience by helping them reduce their bills and energy use.
We are seeking a Project Manager for two days a week, to help develop the opportunities that are forthcoming. Depending on the skills of the applicant the same individual could also cover aspects of other roles we are looking to fill.
About the role
This is an exciting opportunity for a person with experience in project management to join our small but expanding team. The Project Manager for Community Energy will be responsible for converting opportunities for local renewable energy generation and energy efficiency projects into reality. They will take projects from concept, through funding and construction to management.
Key responsibilities will include:
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Deliver new potential projects, such as opportunities with Watford industrial units:
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Work with technical specialists to assess the energy needs of the community, including energy demand, infrastructure, and renewable energy potential (solar, wind, biomass, etc.).
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Identify and engage stakeholders (local authorities, local organisations, energy providers, and residents).
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For new and existing projects:
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Develop and monitor an overall plan to realise projects including timelines, budgets, resources and risk management strategies in conjunction with the Development Officer / Project teams.
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Manage share offers.
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Communication with potential local investors.
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Manage paperwork.
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Ensure the projects are realised rather than remaining just good ideas.
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Work with others to manage cross-functional teams, including installers, contractors, and local community leaders.
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Coordinate with local authorities, regulatory bodies, and partners to ensure compliance with regulations and standards.
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Foster a collaborative environment with all project team members.
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Develop and manage project budgets, ensuring all costs are tracked, controlled, and aligned with available funding.
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Work in partnership with the installer to oversee the procurement of materials, equipment, and services necessary for the project.
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Track the progress of energy projects against objectives, milestones, and KPIs (key performance indicators).
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Regularly report to stakeholders, funding agencies, and community members on project status and outcomes in collaboration with Project teams and Comms.
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Ensure projects are delivered on time, within scope, and within budget.
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Skills & Experience
Required
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Attitude: The successful candidate will be a self-starter with enthusiasm, flexibility, and motivation.
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Project Management: Strong skills in planning, budgeting, risk management, and delivering projects on time and within budget.
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Communication: Ability to effectively communicate energy topics to diverse audiences, including community members, government officials, and technical teams.
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Stakeholder Engagement: Ability to work with various stakeholders, from community members to local authorities and private companies.
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Problem Solving: Creative thinking to address local challenges with regards to renewable energy projects.
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Diversity: A commitment to diversity and anti-discriminatory practice.
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Commitment or interest in sustainability.
Desirable:
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Technical Knowledge: Understanding of renewable energy and energy efficiency technologies.
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Sector Knowledge: Familiarity with relevant policies, regulations, and funding mechanisms in the energy sector.
Experience:
Experience in community engagement and project management is key, with that in renewable energy projects desirable.
In this role, the project manager serves as a bridge between technical experts, local communities, and other stakeholders, ensuring that energy solutions are not only sustainable and innovative but also beneficial and accessible to all involved.
Terms and Conditions
Salary: Pro-rated salary for 2 days per week, £13,000 to £19,000 per annum (£34,000 to £47,000 full time equivalent) depending on experience plus 3% pension contribution.
Hours: 2 days per week (15 hours). The working hours can be flexible.
Location: Home-working, ideally within the GUCE catchment area from Watford to Tring.
You will need to travel to meet stakeholders, attend relevant meetings and visit potential sites. You may be called upon to work outside office hours.
Contractual arrangements: 12 months fixed term with the opportunity to extend, subject to 3 months’ probation.
There is a notice period of four weeks from both sides.
Holidays: The equivalent of 28 days per annum excluding Bank Holidays, pro-rata for the part-time nature of the post.
Reporting to: John Bell, Chair
Start date: As soon as possible
Equal Opportunities
We actively encourage people of all backgrounds, ages, races, religions, belief systems, sexual orientations and gender identities to apply for this role. We particularly welcome applications from under-represented groups.
We are working towards being a Disability Confident employer and are open to discussing how best to make that work with our successful candidate. We are committed to offering an interview to all disabled applicants who meet the minimum criteria for the role. Please let us know if you have a disability (as defined under the Equality Act, 2010) that you would like to declare. Please also let us know if there are any reasonable adjustments that we can make to ensure that the application process is as accessible to you as possible.
How to apply
Please apply via Charity Job.
Closing date:
19.8.2025 by 23:30
If you have any questions regarding the role or your application please email via the address on the GUCE website.
Funding for this role is provided through the Community Energy People Project
Thanks to National Lottery players, Community Energy Pathways has been awarded £1.5M from The National Lottery Community Fund, the largest community funder in the UK, to deliver its Community Energy People project over three years. The Community Energy People project will enable 11 community energy groups across 11 counties to employ people for the first time, recruit more volunteers and deliver more projects, and faster. The new workforce will represent our diverse community. Community Energy Pathways will provide training and mentoring to those groups, as well as governance, HR and marketing support.
The client requests no contact from agencies or media sales.
Our client's vision is to serve as artistically adventurous and culturally inclusive arts museums for the UK and the world. Our client's Future Fund will raise an endowment of £150million by 2030 and has already raised £43million from the recent 25th anniversary. To deliver this campaign requires great collaboration and brilliant development professionals, including this Senior Strategic Projects Manager.
This role is offered on a maternity cover for c. 10-12 months with a start date no later than October 2025.
The Senior Strategic Projects Manager will implement successful strategies for strategic fundraising projects and campaigns. Reporting to the Director of Development and working with the Major Gifts, Individual Giving and Corporate Partnerships teams, you will be responsible for supporting solicitation campaigns of principal gifts and ensuring delivery of first-class stewardship of donors. The Senior Manager will also evaluate project strategy, approach and outcomes and facilitate relationships with senior colleagues and key volunteers to access new prospect networks.
The selected candidate will have a personal track record in fundraising and ideally working with senior colleagues to secure significant gifts of £500,000 or more. You will have demonstrable success in stewardship and a successful track record of developing and maintaining a network of contacts. Ideally, the best person for this job will have proven experience of managing complex and nuanced donor relationships which require a bespoke approach and a high level of judgment.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ryan Burdock.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
With the recent launch of our ambitious new strategy, and a newly recruited Director of Development & Partnerships in post, we’re looking for a Development Assistant to be the vital backbone of a passionate team actively fighting to protect critically endangered Sumatran orangutans and their rainforest homes.
You'll bring invaluable experience in fundraising administration, CRM management, and donor relations, working within a dynamic, impactful conservation charity. All while enjoying theflexibility of a fully remote position with a dedicated team committed to making a tangible difference in the world.
Joining SOS means contributing directly to rewilding vast areas of rainforest, empowering local communities, and ensuring a future for these magnificent creatures, making your daily work incredibly meaningful and rewarding.
If you're ready to use your administrative expertise to help protect critically endangered orangutans and their rainforest homes, we'd love to hear from you!
We work to protect orangutans, their forests and their future.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Role
An exciting opportunity to join one of London’s leading city farms and play a key role in providing opportunities, education and training to the local community and beyond. As a small yet growing charitable organisation, this also offers candidates an opportunity for personal and professional growth.
In this role you will lead the development of our educational hub making use of our unique setting and offerings of animal husbandry, gardening and therapeutic activities to support the learning experience and personal and social development of children and young people and community groups particularly for those experiencing educational disadvantages.
Main Purpose of the Job
To design, deliver and manage a structured education programme to schools, alternative education settings, youth organisations, volunteers and our wider community. To engage with the local community by providing outdoor learning opportunities and promote environmental awareness. To increase the outreach of our educational opportunities of Vauxhall City Farm to schools and organisations in Lambeth and targeted London Boroughs and to maintain strong working relationships with schools and partners.
Main Responsibilities
Programme Leadership and Delivery
· Promote, deliver and staff a range of educational programmes at Vauxhall City Farm focusing on farming, animal care, food production, wellbeing, and environmental sustainability.
· Create engaging, accessible programmes in line with the National Curriculum, with a focus on reaching under-represented groups and people with additional needs.
· Lead the facilitation of inclusive, interactive and engaging workshops.
· Design and conduct formative and summative assessments to measure the impact of educational programmes.
· Use assessments, data and feedback to measure the impact of education programmes. Prepare reports for funders, trustees, and partners.
· Create high quality educational resources to support on-site and outreach learning.
· Work across teams to enhance the educational interpretation across The Farm to support learning for a wide audience.
Staff Management
· Recruit, train, support and supervise education staff and freelance workers.
· Foster a culture of continuous professional development and excellence in teaching practice.
Outreach and Stakeholder Engagement
· Design, develop and manage outreach programmes to schools and community organisations.
· Build and maintain strong relationships with schools, educational institutions, and community groups in Lambeth and surrounding boroughs.
· Attend education-related meetings and forums, representing Vauxhall City Farm.
Administration and Operations
· Oversee the administration and logistics of all education programmes and outreach activities.
· Work with Senior Management Team to contribute to strategic direction.
· Develop and maintain systems to ensure efficient scheduling, delivery and tracking of all activities.
· Work closely with the Marketing team to promote educational programmes, events, and activities.
· Prepare and manage the Education budget.
· Identify relevant funding opportunities that align with the organisation's goals and projects, supporting the application and project development process.
Safeguarding and Compliance
· Ensure all activities follow Vauxhall City Farm’s policies and procedures, especially in relation to equal opportunities, health and safety, and child protection.
· Ensure that all safeguarding and health and safety requirements for visiting groups are met and maintained to a high standard.
Other Duties
· Foster a culture of organisation wide learning.
· Work flexible hours, including occasional evenings and weekends.
· Carry out other duties as required to support the wider work of Vauxhall City Farm.
Person Specification
Essential:
· Proven experience as an educator (minimum of 2 years)
· Experience of working with the 8-18+ year age groups.
· Understanding of diversity and the varied needs of children/young people and families.
· Experience in planning, delivering and evaluating educational programmes for children and/or young people.
· Experience of leading workshops or informal education sessions in outdoor, farm, or community settings.
· Experience of managing or supervising staff, freelance workers or volunteers.
· Experience of developing partnerships with schools and community organisations.
· Experience with programme evaluation and using data to demonstrate impact.
· Experience of managing bookings, administration and logistics for public programmes.
· The ability to communicate effectively in written materials as well as presentations, workshops and public-facing activities.
· Interpersonal skills and an ability to relate to people of all ages.
· Knowledge of safeguarding, child protection, and health and safety procedures.
· Excellent organisational and time management skills.
· The ability to work on own initiative, using judgement and common sense.
· Computer literate – with the ability to use basic software such as Word, Excel, Email etc.
Desirable:
· Teaching Qualification
· Forest School Leader Certification
· First Aid certification
· An enthusiasm for environmental conservation and sustainable development.
· Full Drivers Licence
Our mission is to use the setting of our urban farm to provide a wide range of educational, recreational and therapeutic support programmes.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Institutional Relations and Governance
About Charity Right
At Charity Right, we are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across 7 countries, serving those who need it most with dignity and care.
Our Mission
We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.
About the Role
This is a newly created leadership role responsible for developing and embedding the governance infrastructure and strategic partnerships that will position Charity Right as a credible and competitive organisation for institutional funding. The Head of Governance and Institutional Relations will be responsible for cultivating relationships with institutional funders, multilateral agencies, and foundations, while also leading internal governance and capacity-building efforts to ensure Charity Right is fully prepared to secure and deliver such partnerships.
The role will build and oversee the development of international branch offices where appropriate, ensuring alignment with partner eligibility requirements and regulatory frameworks. This role is cross-functional and high-impact, sitting at the intersection of compliance, strategy, fundraising, and programme delivery.
Key Responsibilities
Institutional Fundraising & Relationship Management
- Identify and engage potential institutional funders and foundations both in the UK and internationally.
- Lead the full lifecycle of institutional donor relationships—from prospecting and due diligence through to application, stewardship, and renewal.
- Build a comprehensive pipeline of funding opportunities aligned with Charity Right’s mission and delivery capacity.
- Work closely with Programmes, Finance, and Fundraising teams to coordinate compelling funding proposals and aligned delivery models.
Organisational Governance & Capacity Building
- Lead the development and continuous improvement of Charity Right’s governance framework to meet international standards for institutional funders.
- Identify and implement structural, policy, and procedural enhancements that elevate Charity Right’s readiness to enter and sustain institutional partnerships.
- Conduct periodic organisational assessments and produce recommendations to close capacity gaps identified by funders or prospective partners.
International Presence & Localisation Strategy
- Design and oversee the establishment of Charity Right branch offices in key geographies.
- Ensure all international branches are compliant with local laws, reporting requirements, and brand/mission alignment.
- Collaborate with legal and operational advisors to manage entity registration, governance structures, and oversight models in each country.
Strategic Partnerships and Alliances
- Develop and implement a formal institutional partnering strategy.
- Identify and vet strategic implementation partners that complement Charity Right’s delivery capabilities.
- Negotiate, draft, and manage partnership agreements ensuring alignment with Charity Right’s values and strategic objectives.
Monitoring, Reporting & Evaluation
- Develop and implement a framework to monitor the performance and outcomes of institutional partnerships and funded projects.
- Ensure robust reporting mechanisms, including narrative and financial reporting, are in place.
- Regularly brief the CEO and Board on the status of funder relationships, branch development, and institutional readiness.
Essential Skills and Experience
- Significant senior-level experience in institutional fundraising, partnership management, or international development.
- Strong understanding of governance frameworks, compliance standards, and operational due diligence requirements for international NGOs.
- Demonstrated success in securing and managing funding from institutional donors.
- Experience in establishing and managing international offices, branches, or subsidiaries.
- Proven leadership skills with the ability to influence and collaborate across departments.
- Excellent written and verbal communication skills.
- Strategic thinker with strong project management and execution capability.
- Values-driven, with a commitment to transparency, accountability, and inclusion.
- Familiarity with safeguarding frameworks, donor audits, and risk registers.
Desirable Skills and Experience
- Experience working in humanitarian or faith-inspired development contexts.
- Legal, compliance, or public policy background.
- Existing network within institutional funding or global development sectors.
Success Indicators
- Institutional Fundraising & Relationship Development
- Number of institutional funder relationships established (UK and international)
- Number of funding applications submitted per quarter
- Total value (£) of secured institutional or foundation grants annually
- Application success rate (%) across funding proposals submitted
- Donor retention and re-engagement rate (%)
Governance & Organisational Capacity
- Completion and implementation of key governance policies
- Improvement in organisational assessments conducted by external funders or partners
- Internal audit readiness and compliance rate
- Number of governance or compliance gaps resolved each quarter
- Staff training or briefings delivered on governance-related improvements
International Branch Development
- Number of international entities registered or formalised in target geographies
- Time taken from initiation to legal establishment of each branch
- Compliance rate with local registration, reporting, and governance requirements
- Annual cost-to-benefit ratio of each registered branch (qualitative + financial assessment)
Strategic Partnerships
- Number of partnership MOUs or contracts formalised
- Partner performance satisfaction score
- Number of co-designed or co-delivered proposals with partners submitted per year
- Strategic alignment index – measured via internal SLT reviews
Reporting & Monitoring
- Reporting compliance rate (%) with donor reporting deadlines and formats
- Timeliness and quality score of narrative and financial reports submitted
- Quarterly internal partnership performance reports delivered to SLT/CEO
- Monitoring framework adoption rate across new institutional projects
Employment Type: Permanent, Full-Time
Location: Remote Working
Salary: £48,000 – 54,000 per annum, depending on experience
Reports to: CEO
We are on a mission to end child hunger - one school meal at a time. Hunger doesn’t just mean an empty stomach. It keeps children out of school.

The client requests no contact from agencies or media sales.
Are you a strategic thinker who thrives on turning data into actionable insight?
Do you want your research skills to help drive social justice and support women and girls around the world?
A leading international charity is seeking a strategic and analytical Prospect Research Manager on a 1 year fixed term contract to lead its prospect research strategy - helping to drive income, deepen donor engagement, and strengthen the impact of their work.
This is a pivotal opportunity for a data-driven professional to shape and deliver a high-impact research strategy, manage a healthy prospect pipeline, and provide actionable insight to support major donor, trust, and corporate fundraising.
Benefits
This organisation offers hybrid and flexible working. They offer 27 days holiday plus time off for volunteering. They offer a competitive pension. They have regular reviews with employees.
The Role
The Prospect Research Manager will lead the development and implementation of a robust prospect research strategy, working closely with senior stakeholders to identify and prioritise opportunities. The role includes line management of a Partnerships Insight Officer and collaboration across teams to deliver high-quality donor intelligence, due diligence, and pipeline reporting.
Key responsibilities include:
- Designing and delivering a strategic prospect research and pipeline management framework
- Providing insight, analysis, and due diligence to support engagement with high-value donors
- Managing prospect allocation and overseeing moves management processes
- Championing the use of the CRM (MS Dynamics), ensuring data is accurate, accessible, and effectively used
- Producing KPI reports and supporting compliance with fundraising regulations and data protection laws
Candidate Profile
The ideal candidate will bring:
- A collaborative, values-driven approach to leadership and teamwork
- Excellent analytical, organisational, and communication skills
- A deep understanding of data protection, due diligence, and compliance best practices
- Strong knowledge of CRM systems such as MS Dynamics, Raiser’s Edge, or similar
- Proven experience in prospect research and pipeline strategy within a high-value fundraising environment
- A genuine commitment to feminist principles and anti-racism.
- Line management experience and a background in international development or INGOs are desirable but not essential.
Why Apply?
This is a unique opportunity to join a mission-led organisation at the forefront of global change. The successful candidate will play a key role in enabling strategic fundraising that supports transformative work for women and girls around the world.
How to apply
Please get in touch by email or phone. We would be happy to discuss the opportunity further and share a full job description. Please share an updated CV.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Job title: Service Manager - Night Shelters
Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ
Contract type: Permanent
Reporting to: Head of Operations & Service Development
Hours of work: 35 hours per week (5 days per week)
About you
As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK. This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness. We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.
What you will do as part of our team
The Service Manager is responsible for the following:
Service delivery
· Lead all aspects of the planning, preparation, and delivery of the night shelter service.
· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery.
· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience.
· Manage the rota across three night shelters to maintain adequate staffing at all times.
· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance.
· Ensure all staff are fully aware of service provisions, requirements, and expectations.
· Lead the continuous improvement of the shelter service to better meet guest needs.
· Ensure due diligence is performed, and that reporting and records are accurately maintained.
· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits.
· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff.
· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests.
· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register.
· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.
· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices.
Management
· Manage and supervise a seasonal staff team of approximately 40 individuals.
· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management.
· Lead the recruitment and training of seasonal shelter staff.
· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership.
· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies.
· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures.
· Regularly monitor the quality of support and service by conducting site visits to the night shelters.
· Organise and deliver a comprehensive training programme for shelter staff.
· Facilitate regular supervision and team meetings to promote effective teamwork and communication.
· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping.
· Provide timely support, advice, and guidance to staff as needed.
Service Development and Planning
· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan.
· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan.
Additional
· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.
· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.
· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.
Person Specification
Essential:
· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups.
· Experience in leading a service and managing frontline teams.
· Demonstrated problem-solving abilities through proactive learning.
· Understanding and appreciation of trauma-informed care.
· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles.
· Ability to work independently, with strong decision-making skills and initiative.
· Highly organised with excellent time-management abilities.
· Exceptional communication skills, adaptable to various styles and approaches.
· Strong IT proficiency, including advanced Microsoft Office skills.
· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided.
· Proactive approach in resolving challenging situations and achieving desired outcomes.
· Empathetic and professional in handling challenging circumstances.
· Ability to implement and adhere to health and safety, HR, and operational policies.
· Strong commitment to equal opportunities and diversity.
Desirable:
· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications.
· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely).
· A lived experience of homelessness.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.