Be Free Young Carers is an award winning charity that seeks to improve the lives of young carers living in the South Oxfordshire and Vale of White Horse Districts. We are seeking to appoint a passionate and experienced leader.

Be Free Young Carers operates throughout South Oxfordshire, the Vale of White Horse Districts and will establish a presence in the Oxford City District in 2022 as a next step in its expansion plans. We offer support and advice dedicated to improving the lives and well-being of young carers.

We are the only specialist charity supporting young carers in Oxfordshire and provide advice, guidance, offer befriending and peer support, enabling young carers to meet, socialise and have fun, increasing their self-confidence and improving their mental well-being.

In the post pandemic period, like many charities in Oxfordshire, we have seen an increase in demand. It is also clear that a significant unmet need to support young carers exists. We have a strategy to expand the geographical remit of young carers we can support in the County. Our strategy will result in young carers across Oxfordshire receiving vital support they urgently need.

Working with a dedicated, professional and highly motivated team the CEO’s role will be to inspire and lead, ensuring the sustainability of the existing charity footprint, and delivering the expansion strategy. This is an exciting time to join a thriving, growing, commercially minded charity and a rare opportunity for someone to lead a significant programme of work in its early stages of development.

The CEO is responsible for the leadership, the overall strategic direction of the Charity, working with the Chair and Board, and the delivery of all its activities to ensure it meets the needs of the children and families it exists for in the most effective way for the future.

The role is full time, but we will consider flexible time and working arrangements. Closing date is 2 January 2022..

My Life My Choice is a self-advocacy charity run by and for people with learning disabilities, founded in 1998.  The charity delivers a diverse range of innovative user led projects that enhances and empowers the lives of adults with learning disabilities in Oxfordshire.  These established projects include a fee earning training and consultancy team, gig buddies, travel buddy scheme, a nightclub, and self-advocacy groups.

We are now looking for a Communications Coordinator who will maintain and develop the charity’s traditional, social and digital media presence in order to support charity objectives and profile. The role will help the charity to increase its membership base, grow involvement in projects, deliver campaign messages, promote events, and attract funding.

The post calls for a talented individual with the ability to write succinct, intelligent, creative copy. Experience of filming, recording, photography and editing/designing content for website, social media and publicity purposes is essential.

The successful candidate will need to show a passion for empowering and raising the voices of people with learning disabilities.

MLMC not only says it values its staff but commits to them by offering a competitive salary, an enhanced pension contribution, an Employee Assistance Programme, Life Assurance, flexible working with time off in lieu, a weekly fruit basket, a £100 contribution towards a health & wellbeing activity, cycle to work scheme, two days special leave at Christmas, and working from home when appropriate. Free, dedicated staff parking is also available.

We are seeking driven, compassionate and creative team members to join our Partnership Managers team. If you want to see change in South Central England for the Kingdom of God, through the homeless being housed and their lives being restored, this could be for you!

THE TEAM

Our Partnership Managers are a team of self-starters who are driven to connect and build a growing network of like-minded Christians seeking to end homelessness in their area. They are compassionate and creative with solutions, delivering training to their Partners as they set up new projects and providing long-term support to established Partners as they continually develop environments where residents thrive.

THE ROLE

As a PM in South Central England you will take on Partner Enquiries and walk them through the journey to becoming a Green Pastures Partner. This will involve advising on setting up an organisation, how to find passionate volunteers, building a good relationship with Housing Benefit and much more. You'll also care for a number of our current Partners in the region, providing spiritual, emotional and practical support to them as they work at the frontlines of ending homelessness.

The South Central area has many organisations with great potential to make a difference in the fight against homelessness - your job is to help them figure out how!

YOUR RESPONSIBLITIES WILL BE:

1. Caring for existing partners and equipping them to grow more projects
2. Commencing new partnerships with Churches and Christian charities to provide properties to house the homeless
3. Monitoring the new partner’s performance and the impact they are having on their residents
4. Encouraging new partners in their ministry and assisting them with the challenges they face
5. Liaising with the rest of the team to provide the most effective service

PERSON SPECIFICATION 

We are looking for someone who:

1. Shows passion for the role
2. Takes the initiative and has a keen eye for detail
3. Has sales experience
4. Utilises strong interpersonal skills
5. Demonstrates a track record of starting new projects
6. Is able to problem solve without supervision
7. Has achieved 3 A Levels at grade C; or equivalent qualifications/ significant experience
8. Can manage multiple relationships & contacts efficiently
9. Is a confident public speaker
10. Has experience in lone-working environments
11. Evidences knowledge & experience of the housing sector and homelessness
12. Has business experience (desirable)
13. Has experience growing a ministry (desirable)
14. Is a practicing Christian and will participate & contribute to the spirituality of GP. The nature of the role makes this an occupational requirement (The Equalities Act, 2010)

WHO ARE GREEN PASTURES?

We are a Social Enterprise that exists to equip and release the Church to end homelessness in the UK. To find out more visit the About page on our website.

OUR VISION

Our vision is:

1. To house 2,000 people by 2024
2. To reach 100 Christian Partnerships by the end of 2021
3. To see strengthened and continued growth of our Partners
4. To witness continued growth and transformation of our residents, through Christ
5. To provide opportunities for increased meaningful activity of residents
6. To facilitate our Partners working as one body - sharing expertise and resources as one family

Partnerships Co-ordinator - Services

We're delighted to be partnering with The Royal Agricultural Benevolent Institute (RABI) to help find their new Partnerships Co-ordinator. This is a fantastic opportunity to join a growing team and help support the farming communities across England and Wales.

Culture & Benefits
* Growing successful team
* Oxford (office based with potential for flexible working)
* Salary £33k to £34k
* Full time: 35 hours

About RABI
For over 160 years, RABI has worked at the heart of the farming community, providing guidance, financial support, and practical care to farming people of all ages across England and Wales. Farming people face an enormous range of challenges, including unprecedented generational changes to farming policy. RABI has a crucial role to play now and into this uncertain future to support the well-being of this vital community.

About the role
We are looking for a Partnerships Co-ordinator to work closely with the Corporate Partnerships Manager and help drive forward RABI strategic partnerships to support their core services.

Within this role you will identify and develop opportunities to engage with prospective corporate partnerships both regionally and nationally. Manage and steward existing partnerships to develop long lasting relationships.

You will write compelling cases for support and proposals to present to potential corporate supporters and develop creative and engaging marketing materials to promote the corporate programme.

About you
We are looking for someone who has experience of developing excellent relations with high level corporate organisations. Ability to represent RABI and lead meetings with large audiences and partner-based events.

Excellent communications and networking skills, able to prioritise tasks as well as being self-motivated and highly organised. Experience of working in a fast-paced working environment is essential.

In return you'll receive excellent training and development opportunities.

This is a busy role with regular travel, so you will need to have a valid driver's license and access to a vehicle.

The salary is between £33 to £34k depending on experience.

If you are a motivated, experienced strategic corporate partnerships manager we'd love to hear from you.

To apply please send your CV to Sharon Cooper at Charity People

We encourage you to apply as soon as possible as interviews are happening on a rolling basis.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.

Charity People is thrilled to be working with one of Oxford's leading children and baby hospices, Helen and Douglas House, in their search for their new Community and Events Product Development Manager.

Community and Events Product Development Manager
Location: Oxford, Hybrid/Flexible working options
Contract: Permanent
Hours: 37.5 hours
Salary: £33,454 - £42,863 per annum

About the Charity

Their mission: to provide a home away from home; to help local families in Oxford and the surrounding areas to cope with the challenges of looking after a terminally ill baby or child in a warm, loving environment.

About the role

You will be responsible for developing and delivering an approach to product development and evaluation to meet the organisation's needs; ensuring that the product portfolio is performing optimally, in collaboration with the Community and Events Fundraising Team; and, delivering a programme of new fundraising initiatives to meet and exceed targets.

The majority of your time will be spent managing the hospice's bespoke fundraising products and events: creating plans, setting KPIs, and managing budgets; as well as leading on the development and innovation of new products and events for a variety of events and community audiences, and a variety of stakeholders, and much more!

About you

Ideally, you will be highly experienced in community and events fundraising experience; be able to demonstrate experience of developing new fundraising initiatives and products and delivering successful fundraising events. You will also have a strong working knowledge of key digital marketing techniques (particularly social media, email- and content marketing); experience of developing and managing annual plans and budgets, and a strong understanding of data analytics and supporter insight to support decision making.

This is an exciting role for a self-motivated innovator, who is able to think ahead and plan strategically when making decisions on insight. You must be resilient, maintaining a positive attitude, and possess a highly creative, imaginative, solutions-based approach to your work. And, most importantly, you must be a confident and persuasive relationship builder who is committed to the motivations of the Hospice.

Closing date: 28th November; applications will be considered on a rolling basis, so apply ASAP!

If you're interested in hearing more about this great opportunity, please send your CV to Tanya White at Charity People.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Ethex is a multi-award-winning retail impact investment platform that brings together the best positive and ethical savings and investment opportunities to make it easy for everyone to #makemoneydogood. On our platform, individuals can invest in and save with UK businesses that are promoting causes they believe in – whether it’s fighting climate change, reducing poverty or building resilient communities. In 2017, we launched Energise Africa, offering people a chance to fight climate change by investing in pioneering businesses that install life-changing solar home systems in sub-Saharan Africa. 

Since 2013, Ethex and Energise Africa have raised £100 million of investment for over 100 impactful organisations from more than 20,000 positive savers and investors. We are a leading innovator in the field and this role offers the right candidate an excellent opportunity to be part of an organisation at the cutting edge of making positive investing mainstream. 

Ethex Investment Manager

The Investment Manager will help to identify new sectors within which there is a need for social investment and help to develop UK opportunities to bring to the Ethex platform. Additionally, the Investment Manager will be responsible for helping to critically assess and perform due diligence on new products prior to listing including funds, and equity and debt products. The Investment Manager brings additional rigour and strength to our organisation particularly with knowledge of financial markets and products. 

In detail, the Investment Manager will:

• Work with the Senior Business Development Manager to build a strong pipeline of projects that are suitable for listing
• Critically assess and perform due diligence on new products prior to listing
• Identify new sectors within which there is a need for social finance and help to develop opportunities to bring to the Ethex platform
• Develop key partnerships with social financial intermediaries and partners
• Work to commercialise different products and attract the right investors to particular products including securing match funding for projects.
• Help to design innovative products for investees in order to attract retail investment.
• Help to create investment templates for new products

Key Skills and Experience

This role requires an individual with a high level of financial and analytical ability, strong communication skills, a positive attitude and the ability to work as part of a small team. 

• Degree educated (preferably with a focus on Finance/Maths/Statistics/Economics)
• Excellent financial knowledge and the ability to critically assess complex financial models
• Minimum of 3+ years of work experience in the public/private sector, for example in social investment sector, investment banking but could include charity or development sectors etc
• Knowledge of experience in green finance, including climate finance, green bonds, relevant project finance and impact investing is interesting but not essential
• Excellent ICT skills, specifically high-level proficiency in Word, PowerPoint and Excel (preferably the ability to create macros)
• Excellent written and verbal communication skills
• Ability to work as part of a small team in a fast-moving environment
• Ability to work independently and be self-motivated
• Must look for solutions to problems rather than just an identifier of issues
• Ability to organise and prioritise work and meet deadlines
• A commitment to social and environmental issues.
• Analytical approach and an ability to apply this commercially
• Able to show initiative and look for ways to improve existing processes
• Ability to work under pressure and to strict timelines and manage multiple priorities

Our Values

• We want to create a positive impact and make a difference in the world. 
• We love helping communities, social entrepreneurs and businesses in innovative ways
• We aim to provide excellent customer service and treat all our investors fairly.
• We are a dynamic, professional and knowledgeable team with a friendly, can-do attitude.   
• We are a small team that likes delivering big impact. 

What it means to be part of the Ethex team 

• You can work with mission-driven, happy people and help grow an award-winning fintech social enterprise. 
• Visit some of the social businesses we are supporting to see a positive impact on the ground. 
• Put forward awesome projects that we should be raising investment for. 
• Enjoy flexible working hours if it works for you and us. 
• A good amount of holiday plus some extra days around Christmas when we close to have a rest. 
• Statutory pension scheme 
• Plenty of bike racks to stash your bike 

We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values for making a positive impact in the world and making money do good, you will find a home at Ethex. If you need assistance or accommodation due to a disability or personal circumstances, please feel free to let us know in your application, or contact us separately to discuss.

Please email your CV and a covering letter specifically telling us why you should be our number one candidate marked "Investment Manager" by January 4th 2022 for consideration. Please include your salary expectations but remember folks, we’re a social enterprise.

Job Title: Marketing and Communications Manager

Contract Type: Permanent

Location: Woodley House, Aylesbury

Salary £50,000.00 per annum plus benefits

Hours : 37 Hours per week

Are you interested in working for a charity that has been changing the lives of older people, and those living with dementia for over 25 years?

About the role

The Marketing and Communications Manager role is key to the success of our Homes and Services. We are looking for an experienced Marketing and Communications Manager with a strategic mind-set and willingness to be hands on.

The post holder will be passionate about producing compelling, engaging content and campaigns through the effective use of marketing and communications.

The post holder will have a key role in promoting the activities of the Trust to all internal and external stakeholders, furthering the delivery of our aims.

Responsible for creating and delivering an effective and integrated marketing and communications strategy that is targeted, outcome-focused and evaluated. The post holder will lead on delivery of effective media and public relations, marketing, and internal communications activity.

The role involves managing a small Sales and Marketing team with the objective to grow the Trust’s private occupancy, generate enquiries and promote the activities of the Trust to all internal and external stakeholders, to deliver the Trust’s aims

Our ideal candidate

• Previous experience in the care/ social care sector and understand the requirements around increasing occupancy numbers
• Strong marketing and communications experience with an eye for innovation.
• Demonstrable ability to take a strategic and insight driven approach to marketing and communications with tangible outcomes achieved
• Experienced in effective use of social and paid media with the ability to analyse the return on investment from usage.
• Proven ability to use insight to create stories and target marketing activity / campaigns
• Excellent content development and articulation / presentation skills with a great attention to detail
• CRM experience with marketing automation an advantage (customer journey mapping, targeted communications)
• Effective use of IT packages and solutions to support marketing activity, including email marketing tools.
• Excellent understanding of MS Office tools (Word, Excel, PowerPoint, and Outlook)
• Ability to establish, lead and develop a small team
• Ability to source talented freelancers and coordinate appropriate resources to deliver priorities
• Effective budget management
• Proven ability to prioritise effectively and responding to changing situations
• Strong planning and organisational skills
• Professional, approachable, and helpful style
• Flexible ‘can do’ attitude
• Great written and verbal communication including confidence and impact in presenting ideas to a range of internal and external stakeholders

In addition to a competitive salary this role also includes:

• Lifetime benefits, including Life Assurance and Pension Scheme
• 26 Days annual leave plus Bank Holidays
• Access to the Employee Assistance Programme (EAP).
• Lifestyle discount vouchers, including money off holidays, food, fashion and sport.
• Generous Refer-a-Friend scheme.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

About Us

Established since 1992, we’re a charity and not-for-profit organisation that provides first class care and support for older people and adults with learning disabilities. Today, we have approx. 1,500 staff supporting over 1,100 residents at services across Buckinghamshire, Bedfordshire, Hertfordshire, and Milton Keynes. Come and join a great team!

As a care provider we have a duty of care to our service users and employees to ensure we operate in a safe environment. Therefore, from time to time we will require you to take part in mandatory health testing and health vaccination programmes.

The Fremantle Trust is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.

The post holder will lead on implementing audience focused fundraising campaigns that deliver long-term sustainable income, as well as mutually beneficial relationships with our supporters. The post holder will use evidence-based insights to drive fundraising decisions that increase our overall effectiveness. The post holder will be responsible for providing outstanding supporter experience and stewardship to TVAA supporters.

Individual Giving Development Manager Responsibilities:

• Work with the Assistant Director of Fundraising and Individual Giving Acquisition Manager to develop and deliver the overall Individual Giving strategy
• Ensure that the strategy is translated into action across the Individual Giving remit, so that there is a sustainable and diverse audience-led programme
• Work with the Individual Giving Acquisition Manager to ensure that all supporters are welcomed and stewarded into TVAA effectively
• Actively increase supporter value through and highly effective stewardship and communications
• Develop existing and new initiatives to increase income and raise awareness specifically implementing New Donor Welcome, Cash Appeals, Newsletters, RG conversion, RG Upgrade and RG reactivation programmes amongst others
• Manage income and expenditure budgets, ensuring accurate forecasting, strong financial management and ownership of income targets and KPIs
• Work with the Data Manager and Assistant Director of Fundraising to maximise the value of our data by developing and implementing a Data Management Strategy
• Use analysis, insight and audience understanding to inform decision making and implement a test, refine and rollout approach to fundraising to maximise the lifetime value of our supporters
• Work with the Data Manager and Assistant Director of Fundraising on the development of supporter journeys through the provision of robust testing, data analysis and insight
• Work with the Data Manager and Assistant Director of Fundraising to develop cross organisational segmentation, analysis and reporting based on business objectives and KPI’s
• Work with the Supporter Care Manager and Assistant Director of Fundraising on the development of a Supporter Care Strategy
• Brief the Supporter Care team effectively on live campaigns to ensure the provision of a first-class supporter experience ensuring that all gifts are thanked and banked promptly in line with agreed SLAs
• Work with the Supporter Care Manager and relevant external suppliers to ensure all complaints and queries are handled in a timely, courteous and efficient manner, adhering to agreed standards and timescales for escalation or resolution
• Inspire, manage and motivate. Monitor and evaluate individual and team performance through setting stretching objectives, regular personal supervision, reviews and appraisals
• Establish a culture of continuous development through coaching, staff learning and personal development
• Attend meetings and represent the Assistant Director of Fundraising as and when required.
• Take responsibility for their own health, safety and welfare, comply with TVAA H&S policy and procedures, and not act in any way that compromises the safety of themselves, colleagues or the public.
• Manage the health and safety of their staff and volunteers, including conducting risk assessments as appropriate, and ensuring they have access to, and participate in, appropriate instruction, training and supervision.

Individual Giving Development Manager Requirements:

• Management of budgets and experience of allocating resources where appropriate to deliver sustainable fundraising income
• A good understanding of supporter motivations and feelings and the ability to translate this into engaging and responsive communications and content
• Experience of using insight to support and deliver the strategic vision within a comparable organisation
• A track record of using insight to inform evidence-based decision making
• Experience of managing and evaluating effective agency and supplier relationships
• Excellent interpersonal skills including leading and motivating a team and good negotiation skills
• To use marketing and fundraising techniques effectively, with insight, professionalism and sensitivity
• Excellent written and verbal communication skills, with the ability to express ideas lucidly, present arguments in a logical manner and argue persuasively on complex marketing issues
• Clear understanding of GDPR

Desirable

• Professional marketing or fundraising qualification
• A flexible and entrepreneurial approach with a strong focus on results
• Experience of working in a charity or fundraising team
• Experience of collaborating and negotiating with internal stakeholders that have differing priorities across corporate departments in order to achieve common goals
• Strong problem solving and decision-making skills

About Us:

We love what we do. Our charity is a place where people care for each other, provide support and encourage everyone to be their best. We pride ourselves on being one of the UK’s leading air ambulance charities. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. All our staff live our values: We care no matter what, We go above and beyond, and We do the right thing for our patients, their families, our supporters and community.

Location: Stokenchurch, near High Wycombe, HP14 3SX - working remotely on a temporary basis, moving forward there will be a requirement to be in the office 2 days a week.
Contract Type: Permanent
Hours: Full Time, 37.5 per week
Salary: £38,000 - £40,000 per annum plus competitive benefits

You may have experience of the following: Fundraising Manager, Individual Giving Manager, Donor Management, Fundraising, Fundraiser, Business Development, Senior Fundraising Officer, Charity, Charities, Third Sector, NFP, Not for Profit, Marketing Manager, Marketing Coordinator, Direct Marketing, etc.

Ref: 105 059

Regional Development Officer (East Midlands)
Contract: Fixed Term Contract until 31st December 2022, Full-Time (35 hours per week)
Location: Home-based contract in either Berkshire, Buckinghamshire, Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, or Oxfordshire
Salary: £33,273 - £37,839 per annum plus car and broadband allowance
Salary Band: Band E, Level 2
Department: Community Networks

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research, and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

The role of Regional Development Officer (East Midlands) is one of 9 Regional Development Officers within our new Regional Development team which is part of our wider Community Networks team.

As part of the Regional Development team your role will be to develop our local community presence across the East Midlands of England, developing awareness of and engagement with the MS community by the wider community.

As a Regional Development Officer, you’ll support our local volunteer groups to develop new partnerships, share good practice, respond to local need and engage with the wider community. This includes the development of events and services, with MS professionals and local groups where appropriate, to engage the community in our work.

You’ll play an important role working in partnership with our local group volunteers and the MS Community to incorporate their needs and views into our work and will provide guidance and support to our local volunteers when developing local group services.

The role also focuses on developing our connections with communities we currently under-engage with and to support the development of informal groups within the MS community, and our relationship with them.

The post-holder will have experience of working alongside end-users in the coproduction of services or activities, and a commitment to the principles of coproduction; experience of managing the delivery of activity plans in partnership with volunteers, as well as experience of partnership working to improve local services and outcomes for beneficiaries.

The post will cover the following areas: Berkshire, Buckinghamshire, Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, and Oxfordshire.

As this role covers large geographical areas, you’ll need to hold a full driving licence and have access to a car.

We offer 35 days annual leave (including bank holidays), travel loan and various other benefits such as supported developmental opportunities.

We’re in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

Closing Date: 9am on Monday 6th December 2021
Interview Date: Wednesday 15th December 2021

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We’re a Disability Confident Employer. We’re committed to promoting equality and diversity. We’d be grateful if you could complete the equality and diversity monitoring form on our website and submit it with your application.

We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.

The successful candidate must have the right to work in the UK. If we do offer you employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.

No agencies please.

Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have experience in research for real world impact on issues of economic, social, and environmental justice?

Do you want to be part of rethinking and shifting power in research that has radical impact?

If the answer is yes, then we would like to hear from you.

The Role

Oxfam Great Britain is looking for a Head of Research. This role will provide conceptual and technical leadership in defining and implementing formative quantitative and qualitative research on OGB strategic priorities: the care economy, climate justice and the triple nexus (rights, resilience, response). It involves researching in novel ways to: (1) make problems visible, (2) understand solutions, and (3) know how to change systems, as well as ensuring that these insights influence our influencing and grounded work. The role involves managing a team of researchers and working in collaboration with Oxfam’s global research network.

What we are looking for

Our next Head of Research will have at least ten years of experience with developing and delivering formative quantitative and qualitative research on OGB priority areas (the care economy, climate justice and/or, ideally, rights/resilience/response in fragile and conflict-affected contexts). You will be an inspiring manager for a dispersed team of up to 6 people, working with university partnerships and across the confederation. You show deep commitment to and experience with decolonial, safe, anti-racist, intersectional feminist and partner led research. You have excellent communication skills and a high level of analytical and strategic thinking.

We offer

This role will give you an opportunity to undertake research that captures the attention globally on key issues of our time, presented in fresh ways and influencing policy and programming. You will be able to innovate methodologically, and work across geographies and organisations with passionate colleagues. You will be able to model research that supports power shifts away from mainstream voices and approaches. Research in support of Oxfam’s work in fragile and conflict-affected contexts is a particular priority.

Flexfam

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a partially home-based role or job share.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

As part of your online application, please upload your up-to-date CV and respond to three key questions related to your experience: 

1. Why do you think you are suitable for this role?
2. What are the frontiers in terms of research questions that have radical impact?
3. What do you think power shifts could look like in research?

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam: 

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today. 

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.

SUPPORTER SERVICES SENIOR EXECUTIVE

Salary: £25,000 per annum + benefits

Contract length: Permanent

Location: Sterling House, Oxford with high-flexibility (1-2 days per week in the office)

Working hours: 35 per week (hours covering 8am – 8pm and some weekend work required)

Application Deadline: Thursday 2nd December 2021, 23:55

Are you a self-motivated and sharp minded individual with strong customer service experience that can help us beat cancer?

Why we need you

We have an exciting opportunity for you to join us as a Supporter Services Senior Executive. We need you to work across the full breadth of functions and channels in Supporter Services to ensure all services are delivered to the highest possible standards meeting all quality, compliance and regulatory measures. Further to this, you’ll provide support to the functional managers as well as executives across the team.

What will I be doing?

Make an impact every day by…

• Obtaining forecasts and compiling rotas to ensure all functions in Supporter Services have sufficient resource to achieve agreed SLA’s

• Analysing and interpreting reports and dashboards to monitor peaks and troughs, understand trends and inform decision making on work allocation and prioritisation

• Delivering quality monitoring and coaching to each member of the Supporter Services team

• Maintaining Supporter Services training records

• Providing day to day second level support on technical knowledge, product knowledge, competencies and skills in all functions of Supporter Services

• Dealing with escalated queries from both the team and supporters

• Working with internal stakeholders to identify and improve processes and interfaces with technology products and systems across the wider team.

What skills are you looking for?

You’ll be able to bring to the role…

• Strong customer service experience

• Experience of delivering coaching feedback to team members

• Strong interpersonal skills and the ability to maintain relationships and communicate across a wide-ranging audience

• Experience of monitoring performance and implementing and managing SLA’s & KPI’s

• Strong organisational skills and the ability to work unsupervised and manage own time and priorities

• Ability to learn new systems and to cascade information to the wider team

• Experience of providing insight to inform decisions and continuous improvement

What will I gain?

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately, you’ll know that you’ll be changing lives through your work. 

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.