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Top job
The Guide Dogs for the Blind Association, England (On-site)
£24,000 per year
At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose.
Posted 1 day ago
Top job
IntoUniversity, Leicester, Leicester (On-site)
Starting salary is £28,250 (pro-rata). Pro-rated salary is £10,885 per annum for 16 hours per week
Posted 1 day ago
Top job
The King's Trust, Nottingham (On-site)
£38,000.00 to £47,800.00 , dependent on your skills, knowledge and experience
Posted 5 days ago
Top job
Wandsworth Carers' Centre, London (On-site)
£15 per hour
We are seeking a flexible, reliable, and enthusiastic Sessional Worker to support the delivery of services for Young Carers aged 5–16.
Posted 4 days ago Apply Now
Closing in 6 days
Royal College of Speech and Language Therapists (RCSLT), London (Hybrid)
£34,316 (London-based) or £29,822 (non-London-based) + excellent benefits
Join us and play an essential role in helping us build our relationship with our members through the creation of content and resources.
Posted 1 day ago
Closing in 5 days
Day One Trauma Support, Leeds (Hybrid)
£30,000 - £36,000 per year pro rata
Posted 1 week ago Apply Now
Closing in 5 days
Leeds Hospitals Charity, Leeds (Hybrid)
£25,000 - £27,000 per year
Posted 3 weeks ago Apply Now
Diocese of Portsmouth, Portsmouth (On-site)
£85,000 - £95,000 per year
Are you an experienced Director of Finance, looking for a role where your skills in leading financial strategy can truly make an impact?
Posted 4 days ago Apply Now
Closing in 7 days
Motor Neurone Disease Association, Northampton (Hybrid)
£40,200 per annum
Posted 1 week ago
War Child, NW1, London (Hybrid)
c.£80,000 - £85,000
Lead a high-performing team of c.15, covering major donors, principal giving, trusts & foundations, institutional, corporate , and gaming.
Posted 1 week ago Apply Now
Closing in 7 days
Forces Employment Charity, Birmingham (Hybrid)
£23,100 per year
An exciting opportunity to join FEC
Posted 6 days ago
Disasters Emergency Committee, London (Hybrid)
£32,240 - £32,600 per year
Join a mission-driven team supporting major donors, corporate partners and trust fundraising for global humanitarian response.
Posted 3 days ago Apply Now
Closing in 5 days
Together Trust, And services across Greater Manchester) (On-site)
£18,481.60 based on hours worked (pro-rated from £34,653 FTE)
Posted 1 week ago Apply Now
Page 18 of 46
England, United Kingdom (On-site)
£24,000 per year
Full-time
Permanent
Job description

Are you someone who takes pride in providing exceptional customer service and wants to make a real difference? At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose — and our Supporter Experience team is a key part of that journey. 

As a Customer Service Executive (internally known as a Supporter Experience Executive), you’ll be the voice of Guide Dogs for our supporters. Whether it’s answering questions, solving problems, or taking donations, you’ll ensure every interaction leaves our supporters feeling valued, informed, and inspired. You'll bring patience, empathy, and initiative to every conversation — whether it’s by phone, email or post — and handle even the most sensitive topics with care and professionalism. 

We’re looking for someone who thrives in a fast-paced environment—confident in managing their own workload, juggling multiple priorities, and communicating clearly with both supporters and colleagues. As a Customer Service Executive, you’ll play a key role in delivering exceptional supporter experience while working to agreed service levels and ensuring no detail is missed.

You’ll also play a crucial role behind the scenes, helping us maintain accurate records, capture supporter insights, and shape an experience that keeps people coming back. Working closely with your team, you’ll share knowledge and help keep our supporter database and working systems up to date and accurate.

What’s more, you’ll be working in an environment where dogs might be around (which we think is a bit of a bonus!), and where every member of the team is encouraged to be a Guide Dogs ambassador — out in the community, at events, and in everything we do. 

This role will be office based at our Reading site.  You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. 

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

Application resources
Posted by
The Guide Dogs for the Blind Association View profile Organisation type Registered Charity Company size More than 1000
Posted on: 04 August 2025
Closing date: 20 August 2025 at 21:00
Job ref: 531
Tags: Administration, Campaigns, Communications, Fundraising, Customer Service, Blind, Compliance / Quality, Customer support, Data Entry, Digital Fundraising

The client requests no contact from agencies or media sales.