People and change lead jobs in Manchester
Research Manager
Location: Flexible, London Head Office (minimum 2 days per week in the office) or Home Based
Contract: Permanent
Hours: Full-time, 35 hours per week
Salary: £44,598 (London, Hybrid) or £40,320 (home-based)
Closing Date: 9.00am, Monday 17 August 2026
Interview Dates: Thursday 3 September and Friday 4 September 2026 (expected)
Join Homeless Link
Homeless Link is the national membership charity for frontline homeless agencies in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.
As part of the Social Change directorate the Policy and Research team lead Homeless Link’s evidence, policy influencing and thought leadership activities. The research team generates robust evidence and practical insight to improve outcomes for people experiencing homelessness. We exist to contribute to the national evidence base needed to shape policy, challenge narratives, and advocate for system-level change. We deliver applied mixed-methods social research that helps organisations, commissioners, and communities understand needs, experiences, and what works to strengthen responses to homelessness.
About the Role
We’re looking to recruit a Research Manager to support the delivery of our strategic research portfolio. This role will involve managing and delivering research design, data collection, analysis and reporting, while working collaboratively with colleagues across Homeless Link, member organisations, academics, government officials, partners and people with lived experience.
The successful candidate will be an excellent project manager with strong quantitative research skills. They will have communication and relationship building skills, understanding of interpreting research findings in wider policy contexts, and of making strategic recommendations for national and local policy and decision makers. For full details of the role please download our Recruitment Pack.
About You
We're looking for an experienced researcher with strong project management skills and expertise in both quantitative and qualitative research methods. You'll be comfortable working with data, producing high-quality analysis and communicating findings to a wide range of audiences.
You will bring:
- Experience managing research or evaluation projects from inception to completion.
- Strong quantitative and analytical skills.
- Experience analysing and interpreting data from multiple sources.
- Excellent written and verbal communication skills.
- The ability to manage competing priorities and work collaboratively with stakeholders.
- Experience using research and data analysis software such as SPSS, R, NVivo or Power BI.
Location and Working Arrangements
This role can be based at our London Head Office or b can be home-based, with flexibility to work remotely. The successful candidate must be willing to travel across the UK when required, including occasional overnight stays.
Employee Benefits
Homeless Link is proud to offers a wide range of generous benefits including:
- 30 days annual leave plus bank holidays (pro rata for part-time employees)
- Enhanced Maternity, Parental, Adoption and Sick Pay schemes
- Enhanced employer pension contributions and Salary Exchange Scheme
- Employee Assistance Programme (EAP)
- Cycle to Work scheme
- Season Ticket Loan scheme
- Access to the Blue Light Card scheme
- Group Life Assurance scheme (4x Scheme Salary benefit)
- Flexible working arrangements
- Commitment to continuous learning and professional development
Equity, Diversity and Inclusion
Homeless Link is committed to building a diverse and inclusive workforce and actively welcomes applications from people with lived experience of homelessness, people from Black and minority ethnic communities, disabled people and other underrepresented groups. We are committed to providing reasonable adjustments throughout the recruitment process and creating an environment where everyone can thrive.
How to Apply
Please submit your CV and a covering letter explaining how you meet the requirements of the role to recruitment email. Applicants that do not submit a covering letter, will not be considered. If you have any questions regarding this vacancy, please contact the recruitment team on the above email address.
Please note: All successful applicants will be required to provide proof of your eligibility to work in the UK and complete or provide a basic DBS certificate.
To develop, inspire, support and sustain a movement of organisations working together to achieve positive futures for people who are homeless.
The client requests no contact from agencies or media sales.
This is a fantastic opportunity for an experienced relationship fundraiser to join Kids and play a key role in growing our philanthropic income. If you are passionate about building meaningful donor relationships and creating lasting impact for children and young people with special educational needs and disabilities (SEND), we'd love to hear from you.
Philanthropy and Relationships Manager
Location: Home-based with regular travel for face-to-face meetings
Hours: 36 hours per week (flexible working arrangements can be discussed at interview)
Salary: £35,000 per annum
About the Role
We're looking for an ambitious and motivated Philanthropy and Relationships Manager to lead the development of our major donor programme. Building on recent strategic recommendations, you will develop and deliver a sustainable fundraising programme that grows support from mid-level and major donors.
Working closely with the Head of Fundraising and colleagues across the organisation, you will identify, cultivate and steward high-value supporters, creating compelling opportunities for them to invest in Kids' mission. You will play a vital role in securing significant gifts and developing long-term partnerships that help children and young people with SEND achieve their full potential.
This role offers the opportunity to shape and grow a portfolio of supporters while helping to create a culture of philanthropy across the organisation.
Key Responsibilities
Strategy and Planning
- Develop and implement a measurable strategy for philanthropic growth.
- Work closely with the Head of Fundraising to strengthen and embed a culture of philanthropy across Kids.
- Collaborate with colleagues to identify, cultivate and solicit major donor prospects.
- Provide guidance and support to colleagues on donor engagement and relationship management.
Relationship Management
- Build, manage and strengthen relationships with existing supporters.
- Understand donor motivations and create tailored engagement plans that inspire long-term support.
- Represent Kids at networking and cultivation events, building visibility and awareness of our work.
- Work collaboratively with service delivery teams to demonstrate the impact of donor support.
Prospect Development
- Manage and grow a mid-level giving programme.
- Develop and maintain a strong pipeline of prospective donors through research, identification and outreach.
- Build and manage a portfolio of mid-level and major donor prospects.
- Work with the Events Manager to deliver engaging donor cultivation events.
Income Generation and CRM Management
- Take ownership of individual income targets and contribute to wider fundraising goals.
- Manage donor pipelines, forecasting and reporting through Donorfy CRM.
- Monitor performance and identify opportunities to maximise income growth.
Donor Communications
- Develop compelling cases for support and impact reports.
- Create personalised communications and proposals that align with donors' interests and motivations.
- Deliver a high-quality donor experience that encourages long-term engagement and investment.
About You
We are looking for someone who can demonstrate:
- Proven success in networking and relationship building that has resulted in financial support.
- Experience securing new gifts and developing new donor relationships.
- A strong track record of building and managing fundraising pipelines and supporter portfolios.
- Excellent written and verbal communication skills, with the ability to influence and engage high-value supporters.
- Experience using CRM systems and data to manage donor relationships, forecasting and reporting.
- Strong budgeting and financial forecasting skills.
- Experience researching and identifying prospective donors.
- Confidence engaging and influencing senior stakeholders, including CEOs, trustees and decision-makers.
- The initiative and resilience to build new relationships from the ground up.
- A genuine passion for improving outcomes for children and young people with SEND and their families.
- An understanding of the policy and influencing landscape affecting children and young people with SEND.
Why Join Kids?
At Kids, you'll be part of a dedicated team committed to creating brighter futures for disabled children, young people and their families. This is an exciting opportunity to shape a growing philanthropy programme, develop meaningful supporter relationships and secure transformational gifts that make a lasting difference.
Apply today and help us create life-changing opportunities for children and young people with SEND.
For further details about the role, responsibilities and requirements, please refer to the full Job Description attached.
We encourage early applications as we reserve the right to close this vacancy ahead of the advertised closing date if we receive a high volume of suitable applications
The client requests no contact from agencies or media sales.
Why apply?
This is a unique opportunity to lead a respected local charity at a pivotal moment in its development. You will have the opportunity to shape the organisation's future, strengthen its long-term sustainability and make a meaningful difference to the lives of refugees and people seeking asylum.
We offer flexible working arrangements where appropriate, professional development opportunities and a supportive and committed Board of Trustees.
The role would suit someone with senior management experience who wants meaningful, flexible, part-time work; someone looking for a stepping-stone into a more senior charity management role; and/or someone who wants a hands-on role in a small organisation where they will have autonomy and their contribution will be visible.
We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive organisation that reflects the communities we serve.
Post outline
Location: Hybrid post. Part home-based, part at two locations in Rossendale
Salary: £35,900 pro-rata
Hours: 0.4 FTE (flexible but must regulary include Tuesday and/or Wednesday mornings). We are seeking funding to increase this to 0.5 FTE
Duration of Contract: Initially 12 months. Likely to be extended for at least 12 months, depending on funding.
Closing Date: 2nd September.Interview date: 9th September.
About Us
Rossendale Refugee Support Group is a small, community-based charity committed to supporting refugees and people seeking asylum to rebuild their lives in safety . We provide practical advice, advocacy, support and opportunities for social contact to individuals and families living in Rossendale. We currently have a single employee who leads service delivery, and over 20 highly committed volunteers.
We provide two weekly Drop-in sessions for clients, one at Haslingden Link on Wednesdaymornings (offering casework and social opportunities) and one at Bacup Maden Centre on Tuesday mornings (offering casework only).
We are a small charity entering a significant stage in our development. Having established a strong reputation locally we have recently secured a Local Authority contract for delivering refugee advice services. We are now seeking a Director who can lead the charity at a time of transformation, capitalising on our increased financial security to improve our offer, develop strategic direction, and establish the charity on a more sustainable footing. There is more information on our website.
Key Responsibilities
· Strategic Leadership. Work with Trustees to develop and implement future direction of the organisation.
· Partnership development. Represent RRSG and build partnerships with funders, community organisations, national bodies, and other stakeholders.
· Fundraising. Lead the development and delivery of the organisation's fundraising strategy, identifying funding sources, preparing high-quality funding applications and reports, diversifying and strengthening income streams.
· Operational management. Provide overall leadership and management of the charity's services, ensuring services are high-quality and responsive to clients’ needs.
· Line management. Responsible for the Service Delivery Lead postholder.
· Financial management. In partnership with the Treasurer and finance group, oversee financial management.
· Information systems. Oversee the management of organisational records and information systems, ensuring data security, accurate collection, analysis and reporting, to support quality improvement and decision-making.
· Website. Ensure website is kept up to date and developed according to needs.
· Governance. Oversee organisational policies, procedures and risk management, ensuring compliance with relevant legislation, funders’ requirements and organisational policies.
· Casework. Provide input into casework service, normally a maximum one session/week, plus cover for absence of the Service Delivery Lead.
· Attending monthly board meeting to report back on service performance.
· Support to the Board of Trustees in fulfilling its responsibilities.
About You
We are looking for someone committed to our aims, able to work autonomously, excited to help shape our future with proven capacity to do so.
You will have:
· Strong commitment to the wellbeing of refugees and people seeking asylum
· Significant experience in a senior leadership or management role
· Experience in all aspects of management including finance, monitoring and evaluation, data systems, and people management
· Strong strategic planning, organisational development and project management skills.
· Excellent report writing, analytical, communication and interpersonal skills.
· Understanding of safeguarding and data protection requirements
· Willingness to work flexibly according to the charity’s needs
· Ablility to work on Tuesday and Wednesday mornings as needed.
Desirable characteristics:
· A successful track record of securing and managing funding
· Knowledge of the refugee and asylum sector.
· Experience of working within the refugee sector.
· Experience of working with trustees and charity governance.
· Experience of leading organisational change.
· Experience of managing externally funded projects.
· Personal experience of forced migration.
· Ability to speak relevant languages other than English
Please provide a curriculum vitae and a letter (maximum two pages) explaining how you would approach the role.
Please provide contact details for two referees.
Please note that shortlisted candidates will be asked to attend for interview on 9th September and will be asked to attend the refugee drop-in session the same morning.
Closing date 2nd September 5pm.
The client requests no contact from agencies or media sales.
We are looking for a Domestic Abuse Support Worker - Thriving Families, to deliver tailored DA support interventions within a muti-disciplinary team.
The role
This role will work collaboratively within Manchester City Council's multi-disciplinary Thriving Families Team to support adult victims/survivors of domestic abuse within families where there are safeguarding concerns. The Domestic Abuse Support Worker will provide trauma-informed, strengths based and needs led support to help victims/survivors increase safety, reduce risk and improve their emotional wellbeing. Through one-to-one tailored interventions, the role will empower victims/survivors to make informed choices, rebuild confidence and access specialist support services.
The Domestic Abuse Support Worker will work collaboratively with the Domestic Abuse Prevention Worker and partner agencies, ensuring a coordinated, multi-agency, whole-family approach. They will complete comprehensive risk and needs assessments, develop and regularly review individual safety and support plans, provide advocacy, attend multi-agency meetings and ensure the voice of the victim/survivor informs risk management and safety planning.
About you
You'll be confident in delivering direct work with adult victims/survivors of domestic abuse. This will include completing comprehensive risk and needs assessments to develop tailored safety and support plans, alongside providing practical and emotional support that promotes recovery, resilience and increased safety.
You'll have experience of working in a trauma-informed way with individuals experiencing domestic abuse and be confident in providing advocacy, psychoeducation and support around the impact of domestic abuse on adults, children and parenting. You'll have experience of safeguarding processes and multi-agency working.
Above all, you'll have the ability to build trusting relationships with victims/survivors, empowering them to make informed choices while working collaboratively with professionals to achieve positive outcomes for families. You'll bring a compassionate,
strengths based and solution focused approach. We'd also love to hear from applicants who are fluent in speaking an additional language.
We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.
About us
TLC: Talk Listen Change work to engage victims/survivors of domestic abuse, their partners, and families. We are continuously expanding and enhancing our programmes, including the development of new services and initiatives to support more people. This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us.
This post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Join our charity at a pivotal moment. We are looking for a talented communications professional who can work with our small remote team to keep migrant homelessness and destitution high on the public agenda and tell powerful, compelling stories of the work of our members and the experiences of the people in the asylum and immigration system.
You will lead our comms work, managing our digital presence, driving engagement through our social media channels, being the first point of contact for journalists and, alongside the External Affairs Lead, developing and driving our organisational communications strategy. You will have plenty of creative ideas of how to get our campaigns noticed and ensure NACCOM’s voice is heard in the public debate.
You will understand how to work with people in vulnerable or precarious situations, empowering them to tell their own stories and giving them a voice.
A strong knowledge of the media landscape and using social media to achieve change is essential. Experience of managing websites and an understanding of brand is also key.
This role is for a creative, collaborative individual who is passionate about ending migrant and refugee homelessness and destitution and who knows the power of a good story. If this sounds like you, we’d love to welcome you to NACCOM.
Hours: Part time at 21 hours per week (which is 0.6 FTE, full time is 35 hpw)
Salary: £23,620 for 0.6 FTE (full time / 35 hpw salary would be £39,367pa). Plus £4,000 pro rata London Weighting if applicable.
Leave: 25 days pro rata plus bank holidays (Eng and Wales) plus additional concessionary days off between Christmas and New Year
Pension:NACCOM will contribute 6% of your gross salary
Additional benefits:Flexible working hours, wellbeing time, wellbeing practice
Contract: Fixed term initially of 12 months. Continuing depending on funding
Location: Home-based plus occasional travel in the UK. Opportunity to work part-time in a members’ office or a co-working space.
Responsible to: External Affairs Lead
About NACCOM:
NACCOM (No Accommodation Network) is a registered charity, and we provide a service to our (135) members who are frontline organisations based across the UK working together to end destitution amongst people seeking asylum, refugees and migrants with No Recourse to Public Funds (NRPF).
The NACCOM membership network is made up of ‘full’ members who provide accommodation to people seeking asylum who have been refused and ‘associate’ members who are organisations that are in support of the aims of NACCOM.
NACCOM brings members together to network, collaborate and share good practice, and also provides resources, support and training to enable members to increase their capacity and empower as many people as possible out of destitution. NACCOM also campaigns for a fair, just and humane asylum and immigration system that doesn’t leave people destitute.
Read more about NACCOM including our vision, mission, values and current strategy on our website. You can also view our current campaigning priorities.
Job purpose:
The Communications Co-ordinator will be responsible for the delivery of NACCOM’s communications strategy. The postholder will co-ordinate all media relations, both proactive and reactive, maintaining excellent relationships with journalists and ensuring high level visibility of key projects and the issue of migrant homelessness and destitution more broadly. This post leads and manages NACCOM’s social media presence, ensuring strong engagement and building NACCOM visibility across its social media platforms, and will play a pivotal role int the development and delivery of a new website. Empowering people with lived experience of the asylum system and destitution to be able to tell their stories in a variety of contexts is integral to the role, as well as a good understanding of delivering a communications function for a network organisation.
Duties and Responsibilities:
· Work with the External Affairs Lead to develop and implement a communications strategy.
· Manage NACCOM’s digital presence including the delivery of a new website.
· Ensure the delivery of a monthly email newsletter to supporters.
· Manage the design and publication process for NACCOM reports including our annual impact report, working with a freelance designer.
· Develop a social media strategy that drives engagement with NACCOM’s work with our key audiences and ensure regular, compelling social media posts and updates.
· Work with the Community Research Co-ordinator to build the capacity of our Community Researchers and Community Ambassadors to engage with communications projects and act as spokespeople in the media.
· Manage NACCOM’s media relations, providing a press office function and leading media strategy for discrete projects.
· Ensure brand and tone of voice consistency across all NACCOM communications outputs.
· Provide comms support with NACCOM events to the wider team.
Personal Specification/Key Competencies:
Essential skills:
· A commitment to and understanding of NACCOM’s beneficiaries and mission.
· Experience of developing and implementing communications strategy across multiple platforms.
· Good knowledge of the media landscape and experience of working with journalists.
· Good knowledge of social media platforms and the latest digital trends.
· Experience of managing websites and using content management systems.
· Creative and enthusiastic with excellent storytelling skills.
· Excellent interpersonal and presentation (oral and written) skills.
· Self-motivated and able to work alone using own initiative.
· Ability to work with marginalised groups and an understanding of the sensitivities involved.
· Proven ability to be flexible and meet tight deadlines.
· Confident using Microsoft Office and a range of online platforms.
· Willingness and capacity to travel within the UK.
For more info / apply for the role:
Please click the Redirect to Recruiter button where you can download the full job description and application form from our website.
Deadline to apply: Tuesday 1st Sept 2026 at 9am
Interviews: week commencing 14th Sept 2026
NACCOM works to end destitution for people in the UK asylum system through support, collaboration and policy change with members across the UK.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
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Thank you for your interest in joining the CoachBright team as an Associate Programme Lead.
We are building a network of experienced associates across England to deliver CoachBright programmes during the 2026/27 academic year and beyond.
Rather than recruiting for a single vacancy, we are looking to build a pool of experienced associates who can deliver programmes as they are confirmed with our partner schools and universities. This is a freelance contract, giving you the flexibility to accept programme assignments that suit your availability.
We are a social mobility charity on a mission to support young people from disadvantaged backgrounds become confident, independent, and resilient, so they can lead the lives they want.
If you’re motivated by improving social mobility and transforming the life chances of young people, we would love to hear from you.
About the role
We're looking for experienced facilitators to join our growing network of Associate Programme Leads, delivering CoachBright programmes in schools and universities across England.
Depending on demand, your availability and the geographical areas you're able to cover, you may be offered one or multiple programme assignments throughout the academic year.
This is a freelance contract for services, offering the flexibility to organise your own schedule and decide which programme assignments you accept. Each programme has a clearly defined scope, fixed programme fee and agreed delivery timeline.
As an Associate Programme Lead, you'll take responsibility for delivering allocated programmes, building positive relationships with schools, universities and volunteers, and ensuring every programme is delivered to CoachBright's high standards.
You’ll be supported by a named CoachBright colleague who will provide programme oversight, quality assurance and operational support throughout your assignments.
What you’ll do
- Deliver CoachBright programmes in accordance with agreed programme briefs.
- Plan, coordinate and deliver high-quality sessions that engage and inspire participants.
- Manage programme delivery, ensuring agreed milestones and deadlines are met.
- Build positive relationships with schools, universities, volunteers and programme partners.
- Maintain effective communication throughout programme delivery.
- Collect evaluation data and contribute to programme impact reports.
- Participate in quality assurance activities and programme reviews.
- Build positive, professional relationships with school, university and other programme partners.
- Act as the primary contact for commissioned programme partners throughout programme delivery period.
- Maintain effective communication with school staff, volunteers and your CoachBright contact throughout programme delivery.
- Work collaboratively with volunteers, school staff and CoachBright colleagues to ensure programmes run smoothly.
- Escalate safeguarding concerns to the CoachBright DSL, and operational issues and significant partner feedback to your named CoachBright contact.
- Deliver programmes to CoachBright's expected standards of quality and professionalism.
- Complete all required safeguarding, data protection and induction requirements before programme delivery.
- Participate in quality assurance activities, programme debriefs and partner review meetings as agreed.
- Contribute ideas and feedback to help continuously improve CoachBright programmes.
Our programmes
As an Associate Programme Lead, you may be commissioned to deliver one or more of CoachBright's programmes, depending on your experience, availability and the needs of our partner schools and universities.
Although each programme is different, all are designed to improve the confidence, independence and future opportunities of young people from underrepresented backgrounds through high quality coaching.
Programmes include:
UniCoach Programme
Our UniCoach Programme trains university students to become academic coaches, supporting small groups of pupils to build their confidence, independence, resilience and academic progress.
As an Associate Programme Lead, you'll recruit, train and support university volunteers, build strong relationships with school and university partners, coordinate programme delivery and evaluate its impact.
A typical UniCoach programme features 20-30 pupils, and 5-10 undergraduates, and involves:
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8-10 week delivery period
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Recruitment, training, and coordination of undergraduate volunteers
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Seven sessions at the school featuring all pupils and coaches, normally for one hour at the same time each week
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A graduation celebration event at a local university of the school
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An evaluation impact report
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Programme fee approx £2,850
Peer to Peer Programme
Our Peer to Peer Programme trains older pupils to become academic coaches for younger pupils, helping both groups to develop academically while building confidence, leadership and resilience.
As an Associate Programme Lead, you’ll.train pupil coaches, support the school throughout programme delivery, maintain the day-to-day relationship, oversee programme quality and evaluate its impact.
A typical Peer to Peer programme features 15 older pupils coaching one younger peer each (total cohort size of 30) and involves:
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8-10 week delivery period
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Training session for older pupils (coaches)
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Seven sessions at the school featuring all 15 pairs, normally for one hour at the same time each week
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A graduation celebration event at a local university of the school
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An evaluation impact report
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Programme fee approx £700 - £1,900 (depending on number of sessions selected by partner)
LifeCycle Programme
Our LifeCycle programme provides one-to-one professional coaching for university students from underrepresented backgrounds, helping them navigate university life, develop key skills and achieve their personal and academic goals.
A typical LifeCycle programme features a cohort of 20-30 undergraduate students, who receive six 60-minute online coaching sessions, alongside three in-person workshops.
Depending on your qualifications and experience, you may either:
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Deliver one-to-one coaching yourself (for associates with recognised professional coaching qualifications); and/or
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Coordinate a team of professional coaches, managing programme delivery, partner relationships and evaluation.
Typical programme fee:
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Programme coordination and management only: approx £2,750
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Programme coordination & professional coaching: fee dependent on coaching experience and cohort size
Programme fees vary depending on the programme type and will always be agreed in advance before work begins.
Locations
We expect to deliver programmes across the following areas during the 2026/27 academic year and welcome applications from people able to travel within one or more of these locations:
- Greater London, Hampshire, Sussex, Kent, Berkshire, Essex, Hertfordshire and Milton Keynes
- West Midlands, East Midlands
- Cornwall and Plymouth
- Merseyside, Greater Manchester, Lancashire, Cheshire and Staffordshire
- Northumberland, Newcastle, Tyneside and Teesside
What we’re looking for
Essential:
-
A genuine passion for improving life chances for young people from disadvantaged backgrounds and a commitment to CoachBright's mission and values.
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Experience delivering programmes, workshops, coaching, mentoring or training with children, young people or adults.
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Experience building positive, professional relationships with schools, universities or other partner organisations.
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Excellent organisational and time management skills, with the ability to plan ahead, manage competing priorities and consistently meet agreed deadlines.
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Demonstrable ability to work independently, exercise sound judgement and take responsibility for delivering high quality outcomes with minimal supervision.
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Comfortable working on a freelance basis, including managing your own workload, availability and invoicing arrangements.
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Strong written and verbal communication skills, with the ability to communicate confidently with a range of stakeholders.
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Confidence using digital systems to manage programmes, maintain accurate records and produce high quality written reports.
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Willingness and ability to travel independently to programme locations within your preferred geographical areas.
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Willingness to complete an Enhanced DBS check through CoachBright prior to programme delivery.
Desirable:
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Experience recruiting, training or supporting volunteers.
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Experience collecting evaluation data and producing impact or evaluation reports.
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Previous experience working on a freelance or self-employed basis.
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Understanding of the barriers to social mobility, both nationally and in your region.
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Experience of partnership management or sales in an education context.
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An existing network of contacts in schools or universities, or a demonstrable ability to build one quickly.
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Access to a car for reaching schools in areas with fewer public transport options.
Key details
Contract Type:
Associate Programme Lead (Freelance Contract for Services). You will be engaged as an independent contractor, not an employee of CoachBright.
Programme Availability:
Programme assignments are offered throughout the academic year as partner schools and universities confirm delivery. The number of programmes offered will vary depending on demand, your availability, and the geographical areas you are able to cover. While we cannot guarantee a minimum number of programme assignments, we are looking to build long term relationships with associates who consistently deliver excellent programmes.
Support:
Every Associate Programme Lead is supported by a named CoachBright colleague who provides programme oversight, quality assurance and operational support.
Training:
Successful applicants will complete a paid induction before delivering their first programme and receive programme-specific training where required.
Safeguarding
An Enhanced DBS check and safeguarding training are required before programme delivery begins.
Travel
The role is home-based with regular travel to partner schools and universities. Reasonable travel expenses will be reimbursed in line with CoachBright's Expenses Policy.
Insurance
Successful candidates will be covered by our insurance so will not need to source their own.
How to apply
Please send a CV and brief covering letter answering the application questions through the CharityJob portal.
We welcome applications on a rolling basis. Early applications are encouraged.
Shortlisted candidates will be invited to a one-stage interview via video meeting during July and August.
Coaching young people to be confident, independent and resilient so they can lead the lives they want.



The client requests no contact from agencies or media sales.
We are looking for a Safeguarding Lead to provide dedicated safeguarding leadership as our flagship Drive Project working with high-harm, high-risk perpetrators of domestic abuse, scales across England and Wales. Acting as a Safeguarding Lead, you'll hold oversight of safeguarding governance across our network, lead a shift from compliance towards collaborative, relational learning, and support delivery partners as a trusted peer and source of expertise. This is a pivotal, newly created role for someone energised by culture change, skilled at holding both accountability and compassion, and comfortable working in complexity.
Closing date: Tuesday 25th August, 9am. Please refer to the job description for further details.
To apply, please visit Respect UK website
The client requests no contact from agencies or media sales.
Permanent with Funding until 31st March 2028
28 hours per week
£30,600 per annum FTE (£24,480 per annum pro rata for 28 hours per week).
Location: Office base: Wythenshawe, Manchester, with regular travel across Cheshire West and Chester and to out-of-area placements as required.
Benefits include but not limited to:
-36 days' annual leave [full time roles only], inclusive of flexible bank holidays, increasing with length of service
-Enhanced maternity/paternity leave
-We match up to 8% pension
-Free counselling service
-Opportunities to develop and widen your skills
-2 days of paid volunteering time per annum to support another part of the organisation
About us:The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.
Our Youth Impact domain creates impact for children and young people. With highly skilled and experienced staff working across England and Wales, we provide direct support to children, young people, parents and carers, as well as conduct research and influence Government to make changes. We also provide training for professionals. Our value driven team change the lives of children in this country for the better — and with your help and expertise, tomorrow we can support even more.
About the role:
You'll play a key part in our Cheshire West and Chester Advocacy Service, delivering independent advocacy support to children and young people who are cared for by the local authority, subject to Child in Need and Child Protection Plans, children and young people with disabilities, and those requiring non-instructed advocacy.
We're looking for a dedicated and experienced Lead Advocate with the ability to manage a complex caseload whilst providing leadership, supervision and practice support to Advocates, making a real impact in the lives of children and young people.
Key skills and experience:
The required skills and competencies for this role are:
-Experience of advocating for children and young people and ensuring their voices, wishes and feelings are heard in decisions affecting their lives.
-Ability to supervise, coach and support colleagues whilst promoting high standards of safeguarding and advocacy practice.
-Experience of risk assessment, referral triage and partnership working with social care, education, health and other agencies.
It would also be an advantage if you have any of the following skills and competencies:
-Experience of working with children and young people who are cared for, subject to CIN or CP Plans, or have disabilities and additional needs.
-Experience of undertaking case audits, quality assurance activities or service improvement work.
-Knowledge of instructed and non-instructed advocacy approaches and children's rights legislation.
Closing date: Midnight on 23rd AugustInterviews: To be confirmed
The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 5 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.
AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.
IN1
Social Media Officer
Hours: Full time (part time or job share considered), Permanent
Salary: SCP 7 to 17 (£26,403 to £31,022 FTE, 2025/26 NJC rates), depending on skills and experience
Based: Manchester, with regular travel to community events across the North of England and the Midlands (including Leeds, Liverpool, Wakefield and Coventry)
BHA is a leading health and social care charity that works to challenge health inequalities and support individuals, families & communities to improve their health & well-being.We offer a range of unique services delivered at local, regional, and national level in the areas of health promotion, community health education and engaging and involving communities in health and social care decision making.
The Social Media Officer role is responsible for bringing BHA’s work to life across our social media channels. You will plan, create and post engaging content, manage our online community, and get out to events across the region to capture stories and content on the ground, working to a content plan and key messaging agreed with the Senior Management Team and Campaigns Lead.
The successful applicant should bring a creative, organised and enthusiastic approach to social media content creation, confidence using Canva or similar design tools, and a comfortable, sensitive manner when engaging with people at community events.
The post holder will have the following essential criteria: experience creating content for social media (personal, voluntary or professional); experience using Canva or a similar design tool; excellent written English with the ability to adapt tone and style across platforms; comfortable engaging informally with people at community events; and good organisational skills to work independently to an agreed content plan
Benefits of working with BHA:
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25 days annual leave plus bank holidays pro rata
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Birthday leave
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Employee Assistant programme (includes income protection)
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Enhanced maternity and paternity pay
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Cycle to work scheme
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Enhanced occupational sick pay
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Flexible working
If you would like to discuss this role, please contact Aydin Djemal, CEO, to arrange an informal telephone discussion.
You can apply by completing the Application Form on our website and sending it to our recruitment inbox.. Your application MUST DETAIL how you meet the points asked for in the person specification.
CVs will not be accepted, and applicants must be eligible to work in the U.K.
The closing date for applicants is 31 August 2026
Interviews will be held on the week commencing 7 September 2026
Due to the nature of this post, a Disclosure & Barring Service search will be conducted on the successful applicant.
Reasonable adjustment:
We are committed to creating an inclusive workplace that values equality, diversity, and inclusion.We welcome applications that represent the rich diversity of the communities we serve.As a disability confident employer, we actively seek to remove any barriers. Therefore, if you have a disability and have any particular requirements to enable you to participate in the application process, please email us.
The client requests no contact from agencies or media sales.
We can’t fix issues like poverty, inequality, health and climate change alone. We are fully conscious of the scale of the challenge that faces the country and the urgent need to respond. That’s why the School for Social Entrepreneurs exists, to empower and equip people with entrepreneurial ideas and solutions to grow the social economy. The social economy is a movement of organisations and enterprises that prioritise people and planet. Together, we are committed to tackling the greatest social and environmental challenges of our time.This is a new and exciting role at a significant time of growth for the School for Social Entrepreneurs. In the coming year. we are developing new programmes, working with leaders who are developing small community led social and environmental projects as well as leading larger charities and social businesses developing social investment and housing solutions.
We’re not a traditional funder. Our grants tend to be small, but they punch above their weight, helping social and environmental entrepreneurs take the next step to grow their organisations. Our grants run alongside learning programmes, challenging and supporting leaders. We’re innovative in how we do this, through both traditional and enterprise grants. We lead on Match Trading™, a grant that challenges leaders to grow their trading income, and we are working on further grants innovations.
You will work with our Grants Team, Project Co-ordinators and Assessment Lead to develop and support grant management across a range of programmes. Your role will be to lead on specific programmes, including supporting assessment, onboarding and grant management. You will ensure that grantees are fully supported to manage their grants and ensure that grant management is compliant, auditable, efficient, and timely. You will support the development of grant policies and processes, writing grant paperwork and documentation, overseeing payments, and reporting to the wider Programmes Team and others about our work.
You don’t need to have managed grants before, but you do need to have a good understanding of a wide range enterprises and charities, gained through experience of training, business consultancy or development support. You will have a good understanding of business models, legal structures and financial systems that social and environmental organisations and community run and owned businesses may use. You will need to understand social enterprise finances, be able to read accounts, budgets, cashflows and have a good knowledge of social enterprise income streams.
We need someone who understands how hard it is to start up and grow social and environmental enterprises and can support people from diverse backgrounds in managing their grant, finances and growing their business.
Are you up for the challenge?
Interviews: Friday 18th and Friday 25th September (online)
To equip people with skills, funding, and networks to realise their potential, improve lives and protect the planet.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Area Manager Role
Location: London (field-based with some home working)
Salary: £46,000
Contract: Full Time
Closing Date: 24 August 2026
Join FARA and Help Transform Lives Through Retail
Founded over 35 years ago, FARA Foundation is a UK registered charity and a successful charity retailer with a network of 39 vibrant shops across London. FARA raises vital funds to support vulnerable and disadvantaged children, young people and their families in Romania, providing services that help break the cycles of poverty and give young people a better start in life.
We are looking for an exceptional Area Manager to lead and develop a portfolio of 10+ charity shops, supporting Shop Managers to deliver outstanding commercial results while creating welcoming, community-focused spaces that embody FARA’s values and mission.
This is an exciting opportunity for a commercially-minded and people-focused leader who enjoys developing others, driving performance, and contributing strategically to a charity retail operation.
The Role
Reporting to the Trading Director, you will be responsible for supporting and developing a group of Shop Managers, helping them maximise sales, donations, Gift Aid income and community engagement while ensuring shops operate safely, compliantly and efficiently.
As a member of the Senior Management Team, you will contribute to the wider development of the trading business, lead operational projects, and play a key role in delivering FARA’s long-term retail strategy.
About You
We are looking for someone who can demonstrate the following competencies:
- Values-led leadership: A strong commitment to FARA’s mission, vision and values, with the ability to lead, coach and develop Shop Managers in a supportive, accountable and collaborative way.
- Commercial focus: Experience of achieving results through others, using KPIs, budgets and financial reports to improve sales, contribution, Gift Aid, stock generation and controllable costs.
- People development: Strong line management skills, with experience of recruitment, induction, performance management, succession planning and handling employee relations matters.
- Retail operational excellence: A sound understanding of shop operations, including pricing, culling, density, curation, sales space, sorting, layout and the ability to coach managers to improve the retail proposition.
- Compliance and risk management: Working knowledge of health and safety, risk assessments, fire risk assessments, regulatory requirements and the ability to maintain safe, compliant shops.
- Project and planning skills: Experience supporting target setting, five-year plans, shop improvements, refits, relocations or other operational projects.
Essential Skills & Experience
- Proven experience in an Area Manager, Regional Manager or equivalent multi-site retail role (or demonstrable desire to gain wider experience).
- Strong track record of leading teams to achieve and exceed commercial and operational KPIs.
- Excellent commercial awareness with the ability to analyse financial and operational data.
- Experience in coaching, developing and motivating staff.
- Experience handling employee relations issues, including performance management, disciplinary and grievance matters.
- Knowledge of health and safety, risk management and compliance requirements.
- Strong organisational, planning and project management skills.
- Ability to build effective working relationships across a wide range of stakeholders.
- Proficient IT skills to perform a range of professional functions on excel, word and other applications.
Desirable
- Experience within charity retail or the not-for-profit sector.
- Experience recruiting and managing volunteers.
- Knowledge of retail refurbishment, relocation or property projects.
- Understanding of Gift Aid and donation-led retail operations.
- Full UK driving licence and access to a vehicle.
Additional Information
- Travel across London will be required.
- Participation in an on-call rota approximately one weekend per month will be required.
- Occasional cover for colleagues during periods of annual leave/absence will be required.
How to Apply
If you are an inspiring retail leader who can combine commercial expertise with a passion for people development and social impact, we would love to hear from you.
To apply, please submit a CV and a cover letter (maximum 2 pages) by email outlining how you meet the skills & experience required for the role and why the role excites you.
Join FARA and help us grow a retail operation that changes lives, strengthens communities and delivers lasting impact.
A family for those "without" 30 years of transforming the lives of children in Romania



The client requests no contact from agencies or media sales.
Company Description
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job Description
Join us at a pivotal moment as we deliver a major clinical systems transformation programme, leading the transition from to SystmOne and helping create a single Electronic Patient Record platform that will support better, more connected care across Marie Curie services.
You'll be a part of a collaborative and forward-thinking team responsible for ensuring Marie Curie's critical business and clinical systems deliver real value to colleagues, patients and services across the organisation. Working closely with operational, clinical, digital and technology teams, you'll play a key role in improving processes, enabling better decision-making and supporting the delivery of high-quality care through effective use of technology.
As Business Product Lead, you'll shape the future of one of our most important systems, ensuring it continues to meet the evolving needs of the organisation. You'll act as the bridge between users, business functions and technology teams, driving improvements, championing innovation and helping colleagues get the most from the systems they rely on every day. Your work will directly support service delivery, operational efficiency and positive outcomes for patients and families.
Your Impact:
- Lead the development, optimisation and continuous improvement of key business and clinical systems, including SystmOne.
- Act as the subject matter expert, providing guidance on system capabilities, enhancements and best practice.
- Work closely with stakeholders across the organisation to understand business needs and translate them into effective system solutions.
- Lead system upgrades, releases, testing and change initiatives to ensure successful implementation.
- Monitor system performance, service delivery and agreed KPIs, taking action to address issues and risks.
- Develop and deliver user training, guidance and support materials to maximise adoption and effective use of systems.
- Drive improvements in data quality, governance and reporting capabilities.
- Manage relationships with external suppliers and system partners to ensure high-quality service and support.
- Identify opportunities to streamline processes and introduce more efficient ways of working.
Key Requirements:
- Experience working with and developing business-critical IT systems, particularly SystmOne.
- Demonstrable experience leading system improvements, enhancements or implementation projects.
- Strong stakeholder management skills, with the ability to build effective relationships at all levels.
- Excellent communication skills, with the confidence to explain complex concepts to both technical and non-technical audiences.
- Proven ability to influence change and drive adoption of new processes or ways of working.
- Strong analytical and problem-solving skills, with the ability to identify practical solutions to complex challenges.
- Experience delivering training, support and guidance to end users.
- A collaborative approach and commitment to continuous improvement, customer service and delivering positive outcomes while meeting deadlines.
Please see the full job description.
Additional Information
Application & Interview Process
- As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: 14 August 2026. We encourage early applications as we may close the job advert sooner after receiving a sufficient number of applications.
Salary: Up to £42,230 per annum
Contract:Fixed-term 12 months, full-time (35h per week)
Location: Home-based (UK) with occasional travel
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
- 15% discount in-store at our Marie Curie Shops (Terms & Conditions apply)
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
Marie Curie provides a better end of life for more people, whatever the illness.

The client requests no contact from agencies or media sales.
We are looking for a Community Organiser, based in Manchester, to work with us on a short-term, freelance basis to organise with people in debt.
Deadline for applications: Tuesday 1 September, 9am
Location: Manchester
Contract: Three days per week for four months
Start date: as soon as possible
Rate: £200 per day, to be invoiced on a freelance, self-employed basis.
You will support members of our Manchester campaign group, led by people with lived experience of the debt crisis, to demand and win policy change to end the use of bailiffs for council tax debt collection. And work directly with allies in Manchester and officials at Greater Manchester Combined Authority (GMCA) and target councils.
Please read the role profile (.pdf) for full details.
Application process: please email your CV and a covering letter outlining how you meet the skills and experience in the role profile by 9am on Tuesday 1 September.
If you have a question about any aspect of the role, please do get in touch.
We welcome applications from people from all backgrounds. We particularly encourage applications from people who are underrepresented in the sector, including black and brown people, women and non-binary people, people who identify as LGBTQIA+ and people who identify as working class or have done in the past.
Please use the covering letter to outline how you meet the skills and experience in the role profile.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Manchester (Hybrid working - an expectation of 3-4 days each week in the office or out at external events/meetings)
1st stage interviews: 1st of September (over MS Teams)
2nd stage interviews: 7th of September (face-to-face in our Leeds Centre)
Join The King’s Trust as a Delivery Partnership Development Manager and play a pivotal role in expanding the partnerships that power life-changing opportunities for young people. Sitting at the heart of our Delivery Partnerships team, you will lead the development of high-quality, commercially viable partnerships across priority locations, ensuring we can reach more young people with impactful employability programmes. This is a highly visible role where strategy meets delivery: shaping local partnership plans, unlocking employer and training opportunities, and driving measurable impact at scale.
You will translate strategy into clear, deliverable plans and performance outcomes. Working closely with internal teams and external partners, you will identify growth sectors, build strong employer networks, and develop compelling partnership proposals and agreements. Your work will directly influence how effectively we connect young people to jobs, training and work experience, while maintaining strong standards in safeguarding, compliance, and inclusion.
We’re looking for a commercially minded, purpose-led leader who brings strong stakeholder management, analytical thinking, and the ability to turn insight into action. You will combine partnership development expertise with a genuine passion for supporting young people, alongside the confidence to influence others, deliver on key performance metrics, and produce results in complex environments. This role is ideal for someone who thrives on building relationships, creating opportunities, and driving tangible social impact.
This role will suit someone who:
- Has experience developing partnerships across employers, training providers or sector networks
- Brings strong commercial acumen, with the ability to build proposals, budgets and agreements
- Understands the barriers facing young people and is motivated to create meaningful change
- Is confident working with data, insight and labour market trends to inform decisions
If you want to combine leadership, partnership development and social impact in a role where your work directly improves young people’s futures, this is a powerful opportunity to do exactly that.
What happens next?
Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Delivery Partnership Development Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of Delivery Partnership Development Managers!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:
Victim Support Casework Team Lead
Salary:
Actual salary is £27,200 per year (FTE £34,000).
Contract/Hours:
Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.
Annual Leave:
FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.
Location:
NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.
About NUM:
National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change.
NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers.
Background and Responsibilities:
The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you.
This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:
1) Management: Manage the operations and administration associated with victim and vocational support casework.
2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers.
3) High Standards: Support good performance and quality outcomes for sex workers.
4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM.
5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve.
Day-to-day tasks include but are not limited to the following.
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Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.
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Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services.
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Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.
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Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies.
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External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required.
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Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care.
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Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.
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Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact.
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Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).
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Onboard and train new members of the casework team.
PERSON SPECIFICATION
Essential Skills and Experience
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Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.
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Experience managing a team, providing line management support, and managing rotas and team resources.
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An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.
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Qualified ISVA or relevant casework support experience.
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Strong interpersonal skills and an ability to work with multiple partners on complex cases.
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Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.
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An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.
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Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.
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Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team.
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Experience of dealing with internal and external complaints and having difficult conversations.
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Strong empathic and active listening skills.
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Willingness to undertake continued professional development.
Desirable:
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Experience of the sex work community.
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Experience completing detailed reports on workstream productivity, both statistically and in written form.
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The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.
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Ability in languages other than English is beneficial but not required.
If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!
HOW TO APPLY:
Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line.
Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting.
NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.
We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.
Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.
The client requests no contact from agencies or media sales.
