People and culture manager jobs in wyre forest, worcestershire

Are you an experienced Call Centre Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do?

If so, you could be the Call Centre Sales Team Leader we are looking for.

About the role 

As our Call Centre Sales Team Leader, you’ll lead, motivate and develop a high-performing team responsible for supporting the delivery of ambitious fundraising income targets and driving medical device sales (e.g., defibrillators).

Key responsibilities:

• Stewardship Leadership: Implement plans to deliver a stewardship programme that engages, encourages and informs BHF supporters in respect of fundraising specifically in relation to Events. Identify and cultivate new fundraising opportunities and regular giving opportunities.
• Medical Device Sales: Lead the team in promoting and selling medical devices (such as defibrillators) to both B2B and B2C customers, across multiple channels supporting both income generation and health impact.
• People Management: Manage, motivate, and develop team members through regular 1:1s, appraisals, and professional development plans. Foster a culture of high performance, collaboration, and continuous improvement. Plan and allocate work to achieve objectives and service levels.
• Relationship Management: Build and maintain strong relationships with donors, customers, suppliers, and internal stakeholders.
• ​Reporting & Compliance: Produce regular reports on income, sales, and team performance. Ensure accurate data entry and management in CRM and sales systems. Maintain compliance with charity law, medical device regulations, and internal policies

We are looking to start someone in this role as soon as possible.

About you

As our ideal candidate, you have a background in fundraising or sales, ideally within the charity or healthcare sectors.

You are an inspirational leader who brings out the best in your team, motivating and supporting colleagues to continuously excel. Your natural ability to negotiate, communicate, and present ideas will play a pivotal role in nurturing relationships with supporters, customers, and partners. A high standard of IT literacy, especially with CRM and sales systems, will help you to analyse data and draw out actionable insights, driving our mission forward.

We’re looking for someone with a genuine passion for customer experience, who is results-driven, resilient, and adaptable. Your proactive, “can-do” attitude will not only foster team spirit but also inspire confidence and commitment in those around you.

If you’re eager to apply your expertise of customer/donor stewardship and are committed to developing others, this is the ideal role for you.

Working arrangements

This is a fixed contract for six months from start date. Start date is ASAP.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Currently, the team typically go into the office once a week on Wednesday. 

Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season. 

What we offer:

Want to see what makes this team so special? Watch our video to hear directly from our CSC colleagues and discover why this is such a rewarding place to grow your career: Customer Service Centre video link.

We offer our staff generous benefits, such as:

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.

Interview process:

Interviews for this role will take place in person at our Birmingham Office (B37 7YE) and are planned for 7 January 2026.

Empower Technology, lead innovation: Join us as our Infrastructure & DevOps Team Lead!

Are you passionate about building secure, scalable, and resilient technology platforms? Do you thrive in a collaborative environment where your leadership shapes the future of cloud and DevOps practices?

We're looking for an inspiring Infrastructure & DevOps Lead to join our team and drive operational excellence for Victim Support's critical services.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

What You'll Do:

• Lead and mentor a talented team of Infrastructure Engineers and DevOps specialists.
• Shape and deliver our infrastructure and DevOps strategy, ensuring our Azure and AWS environments are robust, secure, and future-ready.
• Oversee cloud operations, automation, and CI/CD pipelines-championing best practices in Infrastructure as Code and container orchestration (Kubernetes, AWS Lambda).
• Collaborate across teams to deliver integrated, secure, and high-performing solutions.
• Ensure compliance with security frameworks (ISO27001, GDPR) and drive continuous improvement in service delivery.

Who We're Looking For:

• A proven leader with hands-on experience in infrastructure and DevOps roles (ideally 2+ years).
• Expertise in AWS and Azure cloud environments, Infrastructure as Code (Terraform/CloudFormation), and automation tools (GitHub Actions).
• Strong background in CI/CD, containerization (Docker/Kubernetes), and cloud security.
• Excellent communicator and mentor, able to engage stakeholders at all levels.
• Committed to fostering a diverse, inclusive, and high-performing team culture.

Why Join Us?

• Make a real impact supporting vital services for Victim Support.
• Work remotely with a supportive, forward-thinking team.
• Opportunities for professional growth, learning, and certification.
• Be part of an organisation that values innovation, well-being, and work-life balance.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

Ready to Lead the Way?

If you're excited to drive technology transformation and empower others, we'd love to hear from you! Apply now and help us shape the future of Victim Support's technology estate.

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

THE CHARITY

Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.   

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 4,300 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

THE OPPORTUNITY

We are recruiting for a team of clinicians to deliver our clinical proven intervention at our new James’ Place centre in Birmingham, due to open in early 2026. As a Senior Suicide Prevention Therapist, you will work alongside the Head of Centre to manage and support the clinical team in delivering our unique intervention and co-producing effective safety plans to maintain their safety. You will be an experienced mental health professional or therapist with demonstrable interest in suicide prevention and team management and leadership. You will support men who are experiencing a suicidal crisis and their supporter(s), delivering our unique intervention and co-producing effective safety plans to maintain their safety. Successful applicants will be joining a new team at a pivotal time and will have the opportunity to shape the local culture at James’ Place Birmingham. Training and support will be provided by the Head of Centre in Birmingham and the wider James’ Place team.

KEY RESPONSIBILITIES

Senior Clinical Duties

• Work as a duty therapist to triage and assess suitability of James’ Place referrals daily
• Take full clinical responsibility of the men under James’ Place care, as a co-leader of the clinical team and in consultation with Head of Centre
• Lead and support peer support sessions, caseload discussions and reflective practice with the team
• Create an environment in which confidentiality, privacy and dignity are respected and be clear with clients about limits of confidentiality
• Lead on the creation and facilitation of a Peer Support Group once James’ Place Birmingham is well-established
• Deputise for the Head of Centre when required

Clinical

• Conduct initial Welcome Assessments with men in a suicidal crisis, assessing risk and the suitability of the James’ Place intervention and co-producing effective safety plans
• Deliver our therapeutic intervention, building trust and exploring the reasons for crisis
• Use the Lay Your Cards on the Table intervention to encourage men to talk about and explore their feelings, attitudes and behaviours and develop positive coping strategies
• Escalate care to appropriate services when necessary, including emergency services and secondary mental health teams
• Deliver one-off guidance sessions to supporters of men under the James’ Place care
• Work collaboratively with other professionals to coordinate comprehensive care
• Undergo clinical supervision with a qualified supervisor to reflect on clinical work and raise any issues or concerns arising from work
• Remain up to date with developments in law, theories and research
• Maintain confidentiality and adhere to ethical standards
• Complete session notes in a timely and effective manner
• Participate in continuous professional development and engage in training provided both internally and externally
• Support the Clinical Administration team as and when necessary

Leadership and Management

• Manage, support and lead Suicide Prevention Therapists, encouraging staff to develop and grow
• Conduct regular probation reviews, monthly 1:1s and annual appraisals with staff
• Conduct therapist case reviews to ensure work is completed safely, effectively and in accordance with James’ Place policies and procedures
• Confidently identify and sensitively communicate areas for development and conduct performance management reviews when necessary
• Demonstrate and promote self-awareness and regularly dedicate time and space, inside and outside of work, to keeping yourself and the team well
• Provide support to access training and other developmental activities
• Support staff wellbeing

Outreach and Engagement

• Work alongside the Head of Centre to actively increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention
• Support the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events

Values

• Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work

PERSON SPECIFICATION

The role requires someone with a relevant qualification who can confidently lead a team and support men experiencing a suicidal crisis. You will need to be able to effectively conduct risk assessments and deliver our clinically proven therapeutic intervention to ensure client safety. Strong therapeutic communication, the ability to work autonomously and teamwork skills are also essential to this role, as well as the ability to build trust and hope.

Essential

Qualification(s)

•  A Core Profession such as Mental Health Nurse, Occupational Therapist or Social Worker, counselling or practitioner psychologist registered with NMC, HCPC, or Social Work England

or

• Accreditation as a psychological therapist, psychotherapist, or counsellor registered with BACP, UKCP, BABCP or equivalent, or have completed training and awaiting accreditation

You must hold a relevant qualification to be considered for this role.

Knowledge, Skills and Experience

• Experience of leading, supervising and developing a team or others
• Experience of holding supervision, reflective practice and/or case management with colleagues 
• Experience of decision making, when asked by colleagues for advice and support 
• Experience of triaging referrals and demonstrating accountability for decisions made
• Experience of modelling best practice to others and working to address issues of performance and competency when they arise
• Willingness to cover Head of Centre delegated duties when needed (e.g. leave and other absence)
• Commitment to continued professional development and can evidence additional learning since completion of core training
• Demonstrable experience working with adults experiencing acute psychological distress
• Demonstrable knowledge of social and other factors which could lead to suicidal thinking and actions
• Demonstrable knowledge of the factors contributing to male suicide
• Evidence of being able to deliver a therapeutic session and work in a therapeutic environment  
• Effective communication skills (both written and verbal)
• Good interpersonal skills with the ability to manage difficult situations
• Ability to assess, plan, implement and evaluate therapeutic interventions
• An ability to collaborate with clients in the development of a person centred, individual intervention plan
• An ability to engage clients in the intervention plan, overcoming barriers to communication
• Ability to conduct effective risk assessments and collaborative safety plans with men who are presenting with high risk of suicide, or be willing and able to learn how to do so
• Ability to identify if the James’ Place service is not adequate to maintain the person’s safety and facilitate rapid transfer to the most appropriate service
• Ability to maintain boundaries within a time-limited intervention
• Ability to work as an effective team member
• Ability to manage and prioritise own workload, using own initiative and confidence in decision making
• Strong time management
• Ability to maintain up to date client records in line with James’ Place standards
• Ability to maintain own personal safety and the safety of others within the centre
• Knowledge and understanding of Safeguarding Procedures

Values

• Commitment to clinical supervision
• Ability to engage with James’ Place values
• Ability to promote people’s equality, diversity and rights
• Ability to work collaboratively and demonstrate commitment to co-production
• Ability to be transparent, honest and show discretion when needed
• Commitment to suicide prevention and working with men in a suicidal crisis

WE OFFER

•  A 7% employer contributory pension scheme
• Family friendly policies
• Death in service insurance scheme
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period

HOW TO APPLY

To apply, please follow the application instructions on the full job advert. 

This position is being recruited on a rolling basis, so we encourage applicants to submit their applications as early as possible.

Our aim is to recruit clinicians who are representative of the communities of men who will access treatment at James' Place Birmingham. We particularly encourage applications from underrepresented groups and those who have experience delivering therapy within culturally diverse communities, particularly in widely spoken languages within those communities.

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

Terms: 0.6 FTE, 3 days per week; one year contract, with possibility for extension

Salary: £24,000 - £38,000 per annum, depending on experience

Location:Remote working

Start Date:As soon as possible 

Line Manager:Communications Manager 

Please note that you must have the right to work in the UK. 

Closing Date: 4th January 2026

About BASIC

BASIC is an independent, non-profit think tank working to safeguard humanity and Earth’s ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, an adherence to Earth’s planetary boundaries, and the consideration of future generations

For nearly 40 years, we have developed a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We comprise an intellectually and culturally diverse team of 20 expert-practitioners with deep and wide-ranging institutional experience, headquartered in London with additional presences in Berlin and Rome.  We are independent, receive no core funding from any state, and our project work is funded transparently.

BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership. 

BASIC is a fast-paced and rewarding environment in which to work, with an exceptionally-positive and inclusive team culture. We have experienced rapid growth over the past decade, and we are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues. 

What We Offer

• Competitive salary with room for growth

• 30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period

• Employer pension contributions of 5% (above the national minimum)

• Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours

• Remote working with option to use co-working space

• 1-2 all-staff in-person team away day per year, as well as other in-person working opportunities

• Opportunities for professional growth and development

• Excellent team culture built on respect, openness, and inclusion

The Role

BASIC is seeking a Digital Communications Officer with exceptional design sensibility and meticulous attention to detail. This role is responsible for maintaining and enhancing the organisation's digital presence through clear, consistent, and effective communication with key audiences. The Digital Communications Officer will support the implementation of strategic communication objectives, promote organisational priorities, and uphold the integrity and professionalism of BASIC's online profile.

Reporting to the Communications Manager and working closely with BASIC's programme teams, the postholder will develop, deliver, and analyse the impact of digital content across our online platforms — including BASIC's website and microsites, social media channels (LinkedIn, X/Twitter, BlueSky), and email communications.

Essential Requirements

The ideal candidate will be a fluent English speaker with strong copy-editing and proofreading skills. Professional-grade capabilities in graphic design, web design, newsletter software, and audio/video production are essential for creating compelling online content. We are looking for someone who combines technical fluency with creative flair and storytelling, and who understands how to engage diverse audiences across multiple digital platforms.

Key Responsibilities:

Digital Strategy and Content Management

• Work with the Communications Manager to develop, maintain, and refine BASIC's digital communications strategy and associated workplans

• Ensure consistency in the presentation of programme communications strategies and accessibility for all staff

• Monitor and evaluate the impact of communications activities, identifying successes, lessons learned, and opportunities for improvement

• Prepare communications plans for conferences, speaking engagements, international engagements, and campaigns

Website and Digital Platforms

• Commission, edit, and publish articles and commentaries for BASIC's website

• Maintain and update BASIC's website, microsites, and online presence (including Wikipedia and directory listings)

• Ensure all digital content is accurate, well-formatted, proofread, and on-brand

Social Media Management

• Develop and maintain a content calendar for BASIC's social media accounts (LinkedIn, BlueSky, X/Twitter)

• Create engaging, visually compelling, and timely social media content that advances BASIC's communications objectives

• Monitor social media engagement and use analytics to inform strategy

Email Communications and Newsletters

• Produce BASIC's regular newsletters, ensuring they are newsworthy, well-designed, and properly formatted

• Develop compelling headlines and select impactful imagery

• Use graphic design tools (e.g., Canva, Adobe Creative Suite) to enhance visual appeal

Media Relations Support

• Develop, maintain, and update media contact lists and databases

• Work with the Communications Manager to document and refine media engagement processes

• Prepare press releases, ensuring they are compelling, accurate, and properly formatted

• Compile monthly digests of nuclear policy and security-related media coverage (as required)

Content Creation and Design

• Create visual, audio, and video content using professional-grade tools to tell BASIC's story effectively

• Ensure all imagery is well-cropped, edited, and appropriately branded

• Liaise with staff to identify the most impactful content for external communications

Additional Responsibilities (as required)

• Prepare programme Q&As, one-pagers, briefing notes, and key messages

• Support organisation of media training sessions

• Liaise with external contributors for website content

Please note: This list is not exhaustive. Other tasks may be required as they arise.

Person Specification

Essential:

• Degree in marketing, visual communications, journalism, or related field, or equivalent professional experience
• Proven experience in a digital communications or media role
• Experience in audio-visual storytelling such as video work or podcasting
• Excellent written and spoken English, with strong copy-editing and proofreading skills
• Professional-grade skills in graphic design, web design, and audio/video production
• Demonstrated ability to manage websites, social media channels, and digital campaigns
• Strong analytical skills, including experience using digital analytics to inform strategy
• Familiarity with email marketing or CRM platforms (e.g., Mailchimp)
• Technically fluent, with creative and storytelling flair
• Highly organised, collaborative, and attentive to detail
• Ability to balance multiple priorities in a fast-paced environment

Desirable:

• Postgraduate qualification in a relevant field
• Experience working in a think tank, NGO, research, or public policy organisation
• Experience in media relations or crisis communications
• Knowledge of global security, defence, or nuclear policy issues

Contract: 1.0 FTE (37.5 hours per week), permanent with 6-month probation period

Salary: £56,650-70,000 per annum, depending on experience

Location: Remote working, with option to use co-working space

Start Date: As soon as possible

Reports to: Executive Director

Please note: You must have the right to work in the UK.

How to Apply

Closing Date: 4th January 2026 (23:59 GMT)

To apply, please submit the following: 

• Cover letter (maximum 2 pages)

• CV

Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard from us within two weeks of the closing date, your application has not been successful on this occasion.

About BASIC

BASIC is an independent, non-profit think tank working to safeguard humanity and Earth's ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, adherence to Earth's planetary boundaries, and consideration of future generations.

For nearly 40 years, we have built a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We are an intellectually and culturally diverse team of 20 expert-practitioners with deep institutional experience, headquartered in London with additional presences in Berlin and Rome. We are independent, receive no core funding from any state, and our project work is funded transparently.

BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership.

BASIC is a fast-paced and rewarding environment with an exceptionally positive and inclusive team culture. We have experienced rapid growth over the past decade and are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues.

What We Offer

• Competitive salary with room for growth

• 30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period

• Employer pension contributions of 5% (above the national minimum)

• Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours

• Remote working with option to use co-working space

• 1-2 all-staff in-person team away day per year, as well as other in-person working opportunities

• Opportunities for professional growth and development

• Excellent team culture built on respect, openness, and inclusion

The Role

BASIC is seeking a hands-on Financial Controller to lead our finance function during a period of sustained growth. The Financial Controller will work across Programme teams ensuring strong financial management and reporting to funding partners, maintain strong financial controls, ensure compliance with charity finance regulations, and provide accurate financial reporting to our Directors and Board of Trustees.

The Financial Controller will oversee the small finance team, including line management of a Finance Assistant and management of an external bookkeeper consultant. This team will be responsible for the majority of financial accounting, processing payroll, and accurate bookkeeping, for which the Financial Controller will be ultimately accountable.

The role includes managing restricted and unrestricted funds in accordance with funder requirements and programme needs, preparing statutory accounts for external audit, and overseeing payroll processing. This role reports directly to the Executive Director to prepare annual budgets and financial strategy, and works closely with the Board's Financial Development Committee to present its implementation.

The ideal candidate will be a qualified accountant with strong technical accounting skills, experience in charity finance, and a proven track record of effective financial management of a growing organisation. You should be comfortable both managing a small team and working hands-on when needed, building collaborative relationships across the organisation. You will need to be a multitasker with the ability to work at pace, and be willing to develop the finance function and best practices to enable the organisation to grow further.

Key Responsibilities

Financial Accounting and Reporting

• Oversee the maintenance of accurate financial records and bookkeeping in accordance with charity accounting standards (SORP)

• Prepare monthly management accounts including variance reporting and rolling forecasts

• Prepare annual statutory accounts and manage the annual independent audit process in its entirety

• Manage restricted and unrestricted funds in accordance with funder requirements

• Provide accurate and timely financial reporting to the Board of Trustees, Executive Director, and funding partners

Financial Operations

• Oversee day-to-day finance operations including payment processing, staff expenses, and cost allocation (including staff costs)

• Oversee monthly payroll using QuickBooks (led by Finance Assistant)

• Manage treasury functions including bank and cash management

• Oversee procurement of key assets such as IT equipment

• Cashflow management

Grant and Budget Management

• Support budget development for funding bids and proposals

• Monitor spend against grants and projects, working towards full cost recovery

• Prepare financial reports for donors and funding partners

• Lead annual budget-setting and forecasting processes in collaboration with the Board and Executive Director

Financial Systems and Controls

• Develop and maintain robust financial systems, processes, and controls

• Continuously improve finance processes and identify efficiencies

• Advise on financial governance and best practice

• Manage financial risks and opportunities (e.g., insurance, foreign exchange)

Team Management and Stakeholder Relations

• Line manage the Finance Assistant and oversee external bookkeeper consultant

• Build collaborative relationships across the organisation

• Manage relationships with key external stakeholders including banks, international transfer services, and audit partners

• Work closely with the Board's Financial Development Committee and BASIC's Treasurer

Please note: This list is not exhaustive. Other tasks may be required as they arise.

Person Specification

Essential Criteria:

• Qualified accountant (ACCA, CIMA, ACA or equivalent) or part-qualified with significant relevant experience
• Proven experience in a mid-level to senior finance role, with responsibility for financial accounting and reporting
• Experience managing restricted and unrestricted funds
• Experience preparing statutory accounts and managing audit processes
• Experience in a growing organisation, implementing and improving financial systems and controls
• Strong technical accounting skills and understanding of financial controls
• Excellent numeracy and attention to detail
• Proficiency with accounting software (experience with QuickBooks highly desirable)
• Strong Excel/spreadsheet skills
• Excellent communication skills, able to explain financial information to non-finance colleagues
• Highly organised with ability to manage multiple priorities and work to deadlines
• Proactive and solutions-oriented, with ability to work both independently and collaboratively
• Comfortable working hands-on when needed while also providing strategic oversight
• Ability to work at pace in a fast-growing organisation
• Commitment to BASIC's mission and values

Desirable Criteria:

• Experience in charity finance and understanding of charity accounting standards (SORP)
• Experience line managing finance staff
• Experience in an international organisation or with international funding
• Understanding of charity governance and regulatory requirements