People manager jobs in camberwell, greater london

About Refugee Action Kingston

At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.

RAK employs 15 staff and currently has nearly 200 volunteers. In 2023/24 more than 2,000 people benefited from our services

What we can offer you

· Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year

· A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers and a dedicated team of experienced volunteers

Opportunities for flexible and hybrid working

· Real potential for a creative thinking individual to build on and shape a dynamic responsive programme

Our values

· Empathy: we put ourselves in the shoes of those we work with.

· Enterprise: we're innovative and resourceful in our approach to supporting refugees and people seeking asylum.

· Empowerment: we strive to empower our clients, helping them achieve their aspirations.

Role overview

The main duties of the post

· Overall strategic development and management programmes for adults at the Community Hub

· Collaborative work with and engagement of project partners and other agencies in the borough

· Ensuring Monitoring and evaluation takes place

· General responsibilities within the organisation

1. Overall strategic development and management of the Community Hub Programme

Manage and develop the Community Hub providing activities, personal development opportunities and information for refugees and people seeking asylum.

Line manage ESOL Coordinator with supervision and appraisals supporting their CPD

Work with the ESOL Coordinator and volunteers to develop activities and client engagement within the project.

Plan and ensure delivery of short courses, workshops and events either in house or facilitated by partners.  Promote local activity and encourage client participation in line with the requirements of the Big Lottery funding.

Oversee project activities in all venues ensuring practical and active implementation of all policies and procedures, particularly Health and Safety, Risk Assessments, and Safeguarding 

Work with Volunteer Coordinator to support and supervise volunteers to a high standard.

Manage Venue bookings

2. Collaborative work with and engagement of project partners and other agencies in the borough

Source and work with project partners on successful delivery of activities and events within the project and promotion of wider activities in the borough

Build relationships to facilitate client progression and promote the organisation

Work with the volunteer coordinator to use local networks and food resvue partnerships to ensure the provision of Food and refreshments

3 Monitoring and evaluation

Ensure up to date records are maintained on the RAK database

Maintain and further develop Monitoring and Evaluation, recording participation and achievements implementing rigorous consultation processes for all participants, regular surveys and clients focus group activities

Prepare reports for the funders

4 General Responsibilities within the organisation

Team responsibilities including attending staff meetings, dealing sensitively with service users and facilitating internal and external referrals.

Work within the team to deliver a holistic service for clients.

Work within the team to undertake duties to ensure a clean and safe working environment.

Represent RAK at external meetings as agreed with the CEO, attend training, keep

up-to-date with changes in the asylum system.

Undertake any other duties that may reasonably be required.

Please note the duties outlined in this Job Description may be reviewed and amended from time to time.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Housing Manager

Salary: £33,000 - £39,000

Location: Hammersmith

Contract: Permanent

Hours p/w 35 hours (up to 2 days WFH)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,

Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.

Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.

Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.

About You:

To be successful as the Domestic Housing Manager you will need the below experience and skills:

You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Cycle to Work Scheme

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email Talent and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Do you have a passion for delivering training that really makes a difference?

At PWSA UK, we support individuals and families affected by Prader-Willi syndrome (PWS), a rare and complex genetic condition. With the right support, people living with PWS can lead safer, fuller lives. That’s why we’re developing specialist training for professionals in health, social care, and education.

PWSA UK is a small charity providing lifelong support to all those affected by Prader-Willi syndrome (PWS).

PWS is a rare genetic disorder that affects multiple aspects of a person's health and behaviour. Due to the complexity of the condition, specialised training for social care, health and education providers is essential to ensure proper support, care, safety, and quality of life for individuals with PWS.

We are looking for an experienced training manager who can lead our external training to make a real difference to the quality of care and support provided for people living with PWS.

We are looking for an inspirational, qualified trainer/practitioner with experience and knowledge of health, education and social care provision to develop and deliver external training for a range of service providers.

This is a new role with PWSA UK with opportunity to scope and develop PWS specialist training and increase our impact.

If you are skilled in developing and providing training and engagement activities to diverse audiences in a professional and collaborative way we would love to hear from you.

The role is for 3 days a week, is home based and you will need to be able to travel throughout the UK.

The Head of Media is responsible for the Spokesperson Network and helping people in NEON’s networks make the most of media opportunities. They lead on strategy, developing high-level media contacts and managing staff associated with the programme. 

You will be someone who knows how to land stories and spokespeople in the media, capitalising on media and movement moments to push the conversation in a progressive direction. You’ll have a track record of jumping on opportunities, training spokespeople to deal with hostile interviews and staying calm under pressure. You will be a reflective manager, able to establish a strategically aligned, motivated and committed team. You will have a strong  understanding of the media landscape - including how it interacts with social media. 

On a day to day basis you will manage a team which books spokespeople into broadcast media every day of the week. You’ll pitch and draft comment pieces, build new contacts across progressive spaces and have high level meetings with producers and journalists. 

This project is part of a wider Communications Hub in which you’ll play an active role helping to develop the overall strategy and direction of the project.

Can you help us find opportunities for our members? Mosaic Works provides work experience opportunites for LGBT+ 12 - 25 year olds mentored by an LGBT+ employee from that workplace. 

Mosaic LGBT+ Young Persons’ Trust is the largest LGBT+ youth service in Greater London. We have more than 550 members: around 350 12 – 18 year olds (young persons) and around 250 18 – 25 year olds (young adults) using one of our many services each year.

We believe that a good job, where you can earn a decent salary and where you can be yourself as well, can transform your life. So we are working on a series of actions which will increase the chances of our members to get such a job. 

The Business Development Manager will be responsible for the program end to end. It involves finding opportunities for our members to have work experience - that requires sales skill and tenacity.  It also involves supporting our member and the workplace mentor - that requires you to want to work helping people and providing advice and support. 

Mosaic Works provides work experience opportunities for our members. We place them in businesses being mentored by an LGBT+ employee in that workplace. We ensure that they are paid for their work.

We have found social action / volunteering programs also give an excellent start to the world of work and enhance a CV.

We also provide career advice, CV and interview preparation. Experience shows us that this is a great start to them moving on and more easily getting permanent employment.

As Business Development Manager you will run these programs end to end, in a full 360 sales role.  We will provide support to you to ensure you are successful. We have a sales plan which enables you to over achieve and increase your earnings.

Closing date Friday 20th June 

​

Role Purpose

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role will play a vital part in helping Winston’s Wish turn up the dial across our corporate partnerships fundraising. As our Corporate Partnerships Fundraiser, you will be responsible for growing income from new and existing corporate supporters through creative fundraising and engagement plans and efficient account management, ensuring all partnerships have an excellent experience of supporting Winston’s Wish and understand the impact of their support on the lives of grieving children.

Working with a high level of autonomy, but within a supportive and friendly team, you will develop a live pipeline of prospects, be creative in delivering ways to keep corporate supporters engaged and provide strong stewardship to foster long-term and sustainable partnerships.

If you are incredible at communicating and have excellent organisational skills, along with the drive, passion and enthusiasm to help businesses support our work, then we look forward to hearing from you.

Main Responsibilities

Account Management and Stewardship

• Confidently manage a portfolio of existing corporate supporters who, together, make a significant difference to the lives of grieving children.
• Support the delivery of the corporate supporter activities, contributing to a team target.
• Ensure all supporter records are accurate, compliant, and up-to-date on our database, and document all corporate engagement activity.
• Execute and adapt bespoke campaigns.
• Maintain an awareness of corporate giving trends, news, events, campaigns and legislation in the UK and pick up on opportunities or topical issues that will enhance the charity.
• Provide comprehensive stewardship for our corporate supporters.
• Prepare regular communications, rewards and incentives and feedback.
• Tailor impact reports to ensure supporters understand and are inspired by the impact of their support.
• Seek out value added benefits such as generating awareness of the charity, volunteering, gifts in kind, introductions, attendance at events and pro-bono work.

Fundraising

• Identify new prospects in areas and industries where the charity is less known.
• Manage pipeline, approaches and KPIs to meet ambitious income targets.
• Provide support, where appropriate, for wider fundraising activity to develop opportunities across different fundraising areas.
• Work with our Events Manager to leverage and maximise corporate participation in our evolving events programme.
• Deliver and submit creative and persuasive pitches, proposals and applications.
• Explore, develop and expand ways in which businesses can support the charity through new corporate supporter products and platforms to cultivate new and enhance existing relationships, e.g. employee volunteering, Charity of the Year, cause-related marketing, sponsorships and point of sale opportunities.
• Continually raise the profile of Winston’s Wish by networking and representing the charity at events as required.

All Staff

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.

Person Specification

Essential

• ·Ability to be passionate and inspiring when communicating the work of Winston’s Wish.
• Desire to deliver the highest level of experience to corporate supporters and partners.
• Experience of prospecting and new business development.
• Experience of corporate giving mechanisms and platforms.
• Proven track record of fundraising from corporates in the not-for-profit sector, or similar transferable experience gained in the commercial sector.
• Highly professional, flexible and committed to achieving and exceeding KPIs.
• Exceptional communication and interpersonal skills.
• Excellent time-management and organisational skills, with the ability to prioritise work, handle conflicting demands and meet tight deadlines.
• A creative thinker and quick to respond to opportunities.

Desirable

• Understanding of child bereavement.
• Evidence of continued professional development.
• Experience of using Salesforce CRM System.

Recruitment Timetable

Application deadline: Friday 4th July 2025

Interview date: Wednesday 16th July 2025

Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

As a Community Fundraiser, you will use your communication, engagement and people skills to develop strong and lasting relationships in the local community, inspire existing supporters, generate funds and help to deliver a range of fundraising initiatives in support of Good Company's vision.

You will be responsible for identifying new opportunities and exploring the potential for submitting bids. You will support individuals, businesses, schools, clubs, and community groups to reach their fundraising goals and ensuring that all supporter interactions with us are positive. This is an exciting opportunity for someone who enjoys networking, thrives on making connections, and wants to use their skills to make a real difference in people’s lives.

Interviews will be held on 24th July.

The Lyric Hammersmith is one of the UK’s leading producing theatres. The Lyric produces world class theatre from the heart of Hammersmith, the theatre’s home for more than a hundred and twenty five years.  The theatre has gained a national reputation for its work in forging pathways into the arts for young talent from all backgrounds.

The inclusion producer will lead the Lyric’s commitment to social inclusion, building on our long-term commitment of working with vulnerable young people and those at risk of social exclusion in West London. The role develops this work through the inclusion and relevance of our Main House programme.

They produce our flagship START programme, a six-week theatre programme for NEET young people; REWIND our award-winning theatre intervention programme with alternative provisions and oversee our partnership and programmes with Virtual Schools and Hammersmith and Fulham’s Gangs, violence and exploitation unit.

This role will produce projects from design to delivery; support fundraising; manage and develop strategic relationships with relevant external agencies; manage freelance staff and practitioners, encourage participants to find creative progression routes and establish pathways for participants into Young Lyric programmes

Deadline for applications: 10am, Tuesday 17th June 2025

The Lyric encourages people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. All disabled candidates who demonstrate that they meet the essential criteria will be invited for an interview. The Lyric Hammersmith is proud to be a Disability Confident Committed Employer.

About the role:

At Single Homeless Project (SHP), this is more than a Volunteer Coordinator role – it’s a unique opportunity to shape powerful experiences that connect people, build lasting partnerships, and directly support life-changing services across London. You’ll join a lively, ambitious Fundraising team in Kings Cross where ideas are valued, and growth is part of the journey. Working alongside the Corporate Partnerships Lead, your mission will be to design and deliver inspiring volunteering opportunities with businesses and community groups that bring practical help, donations and fresh energy to our programmes.

This is a role that blends creativity, coordination and relationship-building – one day you might be planning an engaging volunteering event in a hostel, the next you're developing a new collaboration with a local company, all while working closely with teams across SHP to make sure every opportunity adds real value. You’ll be part of a team that doesn’t just raise funds – we create meaningful experiences that motivate people to act and support our cause. It’s a brilliant step for someone who wants a career with purpose, where you’re supported to grow and encouraged to innovate. If you’re organised, confident and excited by the chance to make things happen, this role could be the start of something really special.

Hybrid for us means there will be opportunity for 2-3 days per week for home working, the rest of your working week could include office working in Kings Cross or attending SHP Services for coordination needs.

About you:

• A strong project manager, capable of managing multiple priorities.
• Proficient in using online programmes such as Canva, Microsoft Office, and with an understanding of CRM’s. 
• Able to juggle multiple priorities while ensuring the smooth administration and logistics of volunteering activities.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 22nd June at midnight

Interview date: Thursday 3rd July Online via Microsoft Teams

PLEASE NOTE: We will invite suitable candidates to interview as applications are received before the stated interview dates above. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions.

Are you passionate about music, inclusion and making a real difference?  The OHMI Trust is looking for someone to lead our Instrument Development programmes.  The heart of our mission is to make music truly inclusive for people with physical impairments and in this role you will be driving forward the development and delivery of adapted musical instruments.  It is creative, purposeful work and we are looking for someone who cares deeply about the impact that music can have.

Our team is looking for someone who lives and breathes our passion as much as we do and will put the work (and the miles) into bringing our mission to life. You will do this through:

• Developing a strategic approach in how we can increase the range of instruments and supportive apparatus available, working with instrument makers and technologists where necessary. 
• Identifying potential entrants for our OHMI Competition, which is where we challenge developers and instrument makers to adapt or create instruments that can be played without the use of one hand and arm.
• Supporting our OHMI Music-makers, a project that works with partner organisations to bring music lessons to individual students or a whole class by providing adapted instruments.
• Making sure we are communicating with our funders and Board of Trustees about our progress and impact.

And as a key member of the team, you will support us in promoting our great work at various key conferences and workshops.

No two days look the same here at the OHMI Trust, but a week could look like this:

· Arranging meetings with student groups working on instrument related engineering projects.

· Joining an online meeting to develop the strategy for overcoming a specific instrument production challenge.

· Writing an application for funding towards the next instrument/piece of equipment that is needed.

Hours: 18.75 per week, but flexible. Some weekend and evening work will be expected, as circumstances and opportunities require. This post is subject to a 6-month probation period.

Location: flexible within the UK – this is a home/remote working role but there will be travel throughout the UK and there is an advantage in being located within easy commuting distance of the West Midlands, where the rest of the staff are currently based.

Deadline for application: 5pm 4th July.  Interview date: 23rd July in person.

Accountable to: OHMI's General Manager and, through her, the Board of Trustees

What we are looking for:

Essential

• A passion for improving inclusion in music-making, including an understanding of the barriers to participation for those with physical disabilities
• Strong organisational skills, including an ability to prioritise workloads effectively, manage multiple tasks and work flexibly as part of a team
• Excellent communication skills, written and verbal, with the ability to adapt style and content to a range of different audiences and contexts
• Familiarity with standard office software (e.g. Microsoft Word and Excel) and an ability to build knowledge of new systems effectively
• Willingness and ability to travel throughout the UK as required for the job (travel expenses covered)

Desirable

• Technical skills - experience of working with instrument makers, designers or manufacturers
• Disability confident - experience of working with people with physical disabilities

If this role sounds like a great fit for you, we would love to hear all about it!  Tell us why you are interested and what skills you can bring to this position by sending a written statement along with your CV to Rachel Wolffsohn.  We will be holding in person interviews on 23rd July in Birmingham so please hold that date in your diary. 

You can find out more about us and our work on our website and if you have any questions about the position, please get in touch with Rachel.

We are a Disability Confident Committed employer and as such commit to offer an interview to all disabled candidates who meet the Essential criteria.

Job Title: Deputy Service Manager

Location: The Gaia Centre (Lambeth, London)
Salary: £34,703.51 per annum, inclusive of London weighting if applicable
Contract type: Part Time, Fixed Term Contract (12 Months)

Hours: 33.65 hours per week (days to be discussed)

This is an opportunity to join the Gaia Centre as a Deputy Service Manager. 

The Deputy Service Manager will manage a team and carry a very small caseload of complex cases when necessary. The post will work closely with victims and survivors of different strands of strands of Violence Against Women and Girls (VAWG), including domestic abuse and violence (physical, sexual, emotional,  psychological, economic or tech abuse)​​, Sexual Violence (Rape and sexual assault​)​, Stalking and harassment ​, Sexual exploitation ​​(including women working in sex industry and Child Sexual Exploitation)​​, female genital mutilation (FGM)​/cutting , forced marriage​​, So-called ‘honour’-based abuse, provide early identification and offer appropriate care pathways for survivors of all genders, aged 16 years and over and their children, living, working or/and studying in Lambeth at times from the point of crisis. 

The job involves working within a multi-agency framework consisting of the Multiagency Risk Assessment Conference (MARAC) and local partnership protocols and procedures that prioritise the safety of survivors. Additionally, you will be working with survivors and agencies across Lambeth so will require significant travelling. 

The post holder will empower survivors by providing them with emotional and practical support, thus enabling them to access their rights, make decisions and increase their life options. The post holder will inform survivors of the full range of civil, criminal and practical options that might increase their safety. 

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 20 June 2025

Interview Date: 1 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

About the role:

As a Night Concierge in our Ashley Road (Islington) accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. You'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working pattern for the role is Monday, Thursday, Friday & Saturday 10pm - 08.15am.

About you:

• A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.
• A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.
• The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.
• An understanding of Health and Safety at work and the likely issues to occur in a residential building.
• Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.
• An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 22nd June at midnight

Interview date: Thursday 3rd July at Ashley Road Service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

About STOPAIDS

STOPAIDS is a UK-based network with over 30 years of experience in the HIV response, and which also works more broadly across global health. We are part of a global movement aiming to address the systemic causes of health inequity, end AIDS, and ensure everyone can access their right to health and well-being. By providing decision-makers with both evidence and advocacy, we drive informed, just decisions that improve access to treatment, prevention, care, and support for HIV and other health conditions.

STOPAIDS is led by our values, including the meaningful participation of people living with and affected by HIV and an anti-oppression framework.

About the role

STOPAIDS mobilises civil society, parliamentarians, the public and the media to influence decision-makers in the UK and globally on the advocacy impact areas outlined in our 2022-2025 strategy.

In partnership with senior leadership, the Media and Communications Manager will oversee the design and implementation of STOPAIDS' organisational-wide media and communications strategy that amplifies STOPAIDS’ impact and reputation across our key advocacy areas. This work includes providing media and communications guidance, coordination and delivery support to our joint advocacy projects with partners.

Our joint advocacy projects are subject to change, but currently include the Digital Health and Rights Project, the UK Civil Society working group on the Global Fund to Fight AIDS, TB and Malaria, the UK Civil Society working group for Unitaid and a new coalition to advocate on the future of the global health architecture.

The Media and Communications Manager will support STOPAIDS and our joint advocacy projects to achieve our advocacy objectives through identifying strategic media opportunities, managing relationships with media outlets, and securing external media coverage. They will also work with staff and partners to develop relevant high-quality media products and to develop and manage online communications content for our key social media and website platforms.

As a capable team leader, the Media and Communications Manager provides expert guidance to staff and partners, is comfortable coordinating and facilitating working groups and supports the leadership of people living with and affected by HIV. They also work with the Senior Leadership Team to ensure that media and communications strategies are aligned and complementary with other organisational strategies and priorities.

As with all STOPAIDS staff, and in partnership with the CEO and the Director for Development & Engagement, they will work to ensure the sustainability of the organisation by contributing 10% of their time to fundraising (to support with application and report writing) and other advocacy support.

The role has a six-month probation period.

We offer several key benefits, including:

• A 28-hour working week with no salary reduction, with options to spread the hours over 4 or 5 days
• Home-based working with monthly access to an office space, home-working grants, and bill contributions (as per HMRC guidelines)
• Flexible working hours
•  A 6% employer contribution to a group stakeholder pension scheme
•  Annual personal learning and development budgets
•  20 days’ annual leave, plus an additional day (up to 5) for each year of service (excluding bank holidays)

For further information and to apply, please click the 'redirect to recruiter' button to visit our website.

Closing date: 29th June 2025.

Interview date: 3rd July 2025.

People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minoritised groups are particularly encouraged to apply.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. 

We are open to considering applications for a part-time role that would require a job share.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. 
 

The role and your key responsibilities

As a Senior Account Manager, your role is to line manage a regional team of Account Managers to maximise partner engagement and ensure we retain sky-high resubscription rates. You will manage your regional team’s objectives and regularly monitor and report on progress towards this. 

Alongside managing your team, you’ll work with a cohort of partner schools and colleges, facilitating an environment which identifies and promotes best practice across partners within your region. Using data analysis across schools and colleges within your region, you’ll identify trends and opportunities to further increase the use of Unifrog, maximising engagement and resubscription rates. Please note you will need to be based in Hertfordshire, Bedfordshire or North London for this role.

Your key responsibilities will include:

• Line manage a regional team of Account Managers to achieve their resubscription and engagement goals, delivering weekly check-ins with each team member to review their progress with partners.

• Run team meetings with your regional Account Management team to review key engagement strategies, objectives and share best practice.

• Meet weekly with the Head of Account Management, reporting on progress with your partners, and the progress of your regional team.

• Analyse regional engagement data to spot trends and work closely with the Head of Account Management to devise and implement strategies to improve on any areas of low engagement.

• Work with Senior Account Managers, Head of Account Management and other Unifrog colleagues, to design and implement projects and processes across the Account Management team, that help deliver against our organisation’s objectives and mission.

• Work with a region of schools and colleges with the responsibility of an Account Manager, providing resources and strategies which maximise staff and student engagement with Unifrog, and identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

• Work closely with your regional Area Manager to improve Unifrog engagement and maintain a sky high resubscription rate.

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.

• 1+ years’ Account Management experience.

• Track record of excellent relationship management.

• Ability to identify strengths and areas for improvement within a team, and to put relevant support in place.

• Ability to listen to feedback and adapt quickly and flexibly.

• Extremely well organised.

• Keen attention to detail.

• Active listening and objection handling skills.

• Ability to use data to help inform strategies and processes.

• Proactive attitude and willingness to get stuck in.

• Experience in working with schools and colleges is preferred but not essential.

• Experience leading a high performing team is preferred but not essential.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll work alongside an Area Manager in your region, as well as people in our Partner Success and Account Management teams. You’ll be line-managed by our Head of Account Management. 
 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details
 

• £42,312 per annum (Grade C), plus commission, car allowance and a share in a company-wide performance bonus. 

• OTE £47,000.

• Permanent and full-time. 

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate will need to be based in Hertfordshire, Bedfordshire or North London.

• Home based with some travel to schools and colleges in your region

• Start date: as soon as possible, though we will be flexible for the right candidates.

• To discuss any details about the role before applying, please contact Mhairi (details on our website)

• We can only consider candidates who have the right to work in the UK.

Application process

• Deadline: 10:00AM (BST) on Tuesday 17th June 2025. 

• Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

• ii. Tell us about a time you led a team or group to achieve a challenging objective. What did you do to ensure its success? (250 words)

• iii. You receive the following email from the head of large group of schools in England:

'Hi X,

One of the schools in our Trust has asked for more information about Unifrog and how we've been getting on with the platform this year.

They're currently using a free platform with their lower year groups, so they're covered with that, but are looking for something to support their KS4 & KS5 students.

Can you provide some information on how Unifrog can support them specifically with those Key Stages, and maybe some costs around a subscription?

Best wishes,'

What next steps would you take following on from this email, and how would you respond to the contact? (250 words)

• Stage 2: Phone task (15 minutes) ��

• A short role play task over the phone. We will schedule these tasks throughout the application window.

• Stage 3: Video call interview (1 hour) ��

• Pre prepared presentation (10 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (50 mins).

• Video call interviews will be held w/c 23rd June 2025.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring. 

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.