People services coordinator jobs in Manchester

About the role

Our Mentoring Service Coordinator plays a central role in ensuring that our mentoring support for serving personnel, veterans and families runs smoothly, safely and effectively every day.

This is a key operational position at the heart of our mentoring pathway — the first point of contact for enquiries, a reliable source for guiding cases through the system, and the person ensuring that quality, consistency and safeguarding remain at the forefront of everything we do.

This role is vital in coordinating the entire volunteer journey – from recruitment and onboarding through to training, compliance and offboarding – ensuring every mentor enjoys a positive, well‑supported and consistent experience throughout their time with the service.

You will act on behalf of the Service Manager in day‑to‑day operations and during periods of absence, ensuring continuity and confidence across the service.

About the Team

You will be joining a small, well‑established, and dedicated team covering the whole of the UK. With regular team meetings and a range of communication channels, you will receive ongoing support, training, and mentoring. Although we operate remotely, we are a closely connected team whose collaboration, commitment, and shared purpose drive our success.

About you

You’ll be confident working with sensitive, complex and sometimes emotional situations, drawing on sound knowledge of safeguarding, confidentiality and GDPR to ensure every interaction is handled safely and appropriately. Accuracy matters in this role, so you’ll take pride in maintaining high‑quality data and applying robust quality‑assurance processes to support safe, consistent service delivery.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

You’ll have experience of working with volunteers or volunteering yourself, and understand what good volunteer practice looks like — from recruitment and induction through to ongoing support, management and recognition. Strong communication skills will enable you to build positive relationships with a wide range of people, whether internal colleagues, external partners, beneficiaries or volunteers.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

How to apply 

For more information and to apply, pease click Apply. If you have any queries or would like to speak to someone about this role, please contact Clare Bain for an informal discussion.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 03 March 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: TBC

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Purpose of the role:

Back Up courses are a vital part of what we do and have been transforming lives for almost 30 years. You will play a critical role in making this fantastic service work as well as supporting the wider team.

You will be the main support and liaison for participants, buddies and care team volunteers, ensuring that everyone feels supported and knows what to expect. You will ensure courses run smoothly and effectively through an effective, efficient administration service.
 

Key stakeholders:

People with spinal cord injury (SCI) and their families; professionals and organisations working with people affected by SCI; Back Up staff

As Community Coordinator, you will be welcoming everyone who walks through our doors, running fun and inclusive activities, and helping people access the support that they need. 

This role is a demanding, people-focussed position and the successful applicant will have an outstanding ability to relate to and draw the best out of our community at The Oasis Centre.

What you will be doing:

· Giving a warm, genuine welcome to everyone who visits the Centre

· Planning, preparing, and running fun, engaging, and inclusive community activities in our free café

· Helping people find the right support by signposting them to services within the Centre

· Responding calmly and wisely to issues that present themselves, offering reassurance and support

· Welcoming visiting organisations and ensuring they feel part of the Oasis culture

· Living out and actively modelling the values of Oasis every day

· Setting the tone of a safe, respectful, and uplifting environment by challenging negative behaviours appropriately

· Supporting the wider Oasis team with other tasks when needed

What we’re looking for:

· An Occupational Requirement exists for the post-holder to be a practicing Christian in accordance with Section 2 of the Equality Act 2010

· A natural “people person” warm, approachable, and welcoming

· A great communicator who can connect with people from all walks of life

· Patient, kind, and trustworthy, someone who can be relied on

· Organised and self-motivated, able to take initiative

· Calm under pressure and confident in handling conflict well

Person Specification:

E = Essential D = Desirable

1. Education/ Training

GCSE Maths and English minimum 5 or above (High C and above) (E)

2. Experience

A minimum of 2 years relevant experience (this can be from a wide variety of backgrounds) (D)

Experience of working with disadvantaged people (D)

Experience of communicating effectively and persuasively using a variety of media (D)

Experience of working within a small-medium charity (D)

Experience of working in a community setting (E)

3.       Essential Skills

Excellent organisational skills: including goal setting, prioritising competing demands and meeting deadlines (D)

A clear communicator at all levels, with excellent written and oral communication skills, including the ability to write clear and comprehensive reports. (E)

Ability to work independently and to identify and prioritise own workload (E)

Ability to work as a supportive and productive member of a team (E)

Flexibility to deal with constantly changing circumstances and a cool head under pressure (E)

Excellent conflict resolution skills (E)

Good interpersonal skills (E)

Confident at networking and building up productive relationships (D)

4. Relevant Aptitudes

Compassionate with a heart for the disadvantaged (E)

Flexible and occasionally willing to work outside of usual working hours (E)

5. Personal

Willingness to uphold the vision, mission and values of The Oasis Centre (E)

Approachability: a friendly, welcoming and caring nature (E)

An ability to relate to, include, and bring the best out of The Oasis Centre’s community (E)

An ability to positively interact with all of our community, volunteers and staff (E)

6. Beliefs

It is an Occupational Requirement for the post-holder to be a practicing Christian in accordance Section 2 with the Equality Act 2010 (E)

Looking for a practical role that really makes a difference?

As Foodbank Services Lead, you’ll play a key part in ensuring Oldham Foodbank runs smoothly and consistently, supporting people in crisis with dignity and care.

This is a hands-on, people-focused role, working alongside the Foodbank Manager to coordinate day-to-day service delivery. You’ll support and organise our volunteers, oversee the smooth running of our warehouse and deliveries, and help ensure our systems, standards and processes are followed well.

You’ll be based mainly at our warehouse, working closely with volunteer teams including drivers, pickers, admin and warehouse volunteers. While you won’t be doing everything yourself, you’ll be ready to step in when needed and lead by example.

We’re looking for someone who is calm, organised and practical, with experience of working in the voluntary or charity sector and supporting vulnerable adults. You’ll understand the importance of safeguarding, consistency and teamwork, and you’ll care about doing things properly.

In return, you’ll be part of a supportive organisation, doing meaningful work that has a real impact across Oldham every day.

This is more than an coordinator role. As People & Culture Coordinator, you will help shape a culture of care across OMF International (UK), supporting employees, volunteers and members at every stage of their journey from active service to retirement. If you bring strong organisational skills, emotional intelligence and a heart for prayer and cross-cultural mission, we would love to hear from you.

Job title: People & Culture Coordinator

Hours of work: Full time - 35 hours per week

Job Purpose:

To support OMF’s mission and vision by providing excellent administrative support for the People & Culture department and coordinating the provision of pastoral care and resources which promote the wellbeing, engagement and development of OMF International (UK) workers, including members andretirees.

The jobholder has a special responsibility for coordinating professional and compassionate pastoral, spiritual, and practical care across the OMF International (UK) community. The People & Culture Coordinator will embody and promote OMF’s values, maintaining a consistent culture of care, compliance, and prayerful support across the organisation.

Responsibilities

• Recruitment & onboarding administration

• Employee relations process support

• HR policy management

• Payroll/benefits coordination

• HR metrics & reporting

• Performance management tracking

• Workforce compliance monitoring

• Organisational development support​

• Member & Retiree Care - full cycle

• Maintain accurate HR systems

• Liaise with Area Reps and other OMF departments

• Coordinate events and communications

• Keep all files up-to-date and in line with GDPR policies

• Regularly review and update policies and procedures

Supporting the wider OMF team

• Champion OMF’s values of prayer, partnership, and care across all people processes.

• Pray regularly with and for OMF workers, fostering spiritual encouragement and modelling a pastoral approach to leadership.

• Support and participate in OMF International’s mission, by regularly leading the daily National Office Prayers.

• Be open to exploring opportunities to lead weekly office devotions and/or worship.

• Attend regular internal events (such as Home Assignment Workshops, UK team days, retreat days, and other team functions) and occasional external events, presenting and leading departmental sessions as required.

Communication & Partnership

• Liaise with Area Representatives, churches, and partners to ensure members, retirees and volunteers are connected and supported locally.

• Encourage members in partner development and prayer support, particularly when on Home Assignment.

• Liaise with the Communications Department to highlight and effectively share stories and encouragements from OMF international (UK) workers.

• Provide reporting on member movement and status to the Finance Team and Leadership Team

• Undertake any other reasonable ad-hoc duties as specified by the People & Culture Manager.

Safeguarding & Compliance

• Promote a culture of safety, inclusion, and care across all people-related processes.

• Support training and awareness for staff, members, and volunteers on safeguarding and wellbeing issues.

Person Specification

Educated to A Level or equivalent, preferable CIPD level 3 qualified 

Theological and/or missiological training

Good understanding of the UK and Ireland Christian context and cross-cultural mission

Basic knowledge of safeguarding 

Competent user of Microsoft Office, databases, and digital communication tools including Microsoft Teams

Driven to achieve high standards in administration and events organisation

Self-motivated, keen to drive projects forward using own initiative

Friendly and courteous towards candidates, colleagues and supporters

Emotionally intelligent, a good listener with apastoral nature

Responds positively to constructive feedback

Adopts a can-do attitude and flexible approach 

Open to change and willing to learn new skills

Prioritises consistency and compliance, whilst also demonstrating a compassionate response to individual circumstances.

Meet our Occupational Requirement to be a practising Christian as an active member of a local church and be able to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement

Hold the Right to Work in the UK

Able to commute to OMF National Office, Oxford Street, Manchester

Able to occasionally travel locally and/or internationally for meetings and events, including overnight and at weekends

Experience of living cross culturally

Terms of Appointment

• Full time 35 Hours pw Mon-Fri; occasional evening/weekend commitments

• Salary £28,000-£32,000 per annum commensurate with experience

• Non-contributory pension of 8% of salary on completion of a probationary period andbackdated to start date

• Paid annual leave entitlement of 25 days in addition to pro-rata public holidays

• Applicants must be eligible to work in the UK

• It is an occupational requirement for this role to be filled by a Christian

• Appointment subject to satisfactory references and DBS check

About the Foyer Federation

Young people who experience homelessness are more likely to experience it later in life too. Our purpose is to break this cycle.

For over 30 years, we have led a national network of 51 Youth Foyers, reaching approximately 3,100 young people aged 16-25 who can’t live at home every year.

Youth Foyers are more than a place to stay: they are thriving communities, with people - not circumstance - at the heart. By building on young people’s strengths, talents and aspirations, Youth Foyers offer a holistic living and learning opportunity for young people to realise their power and purpose, and move on equipped to thrive as independent adults.

What we do

Through community of practice events, consultation and training, and our quality development programme, we provide youth supported housing services with infrastructural support to adopt and deliver an impactful Youth Foyer service.

By working with services to build their resilience to external challenges, capacity to work holistically with young people, and high quality provision that centres youth voice, we increase the number of young people who move on from supported housing with the power and agency to thrive.

We’re now looking for a passionate programme coordinator with a flair for building positive relationships to join our team in the north west of England.

As Network & Programme Coordinator, you will be responsible for developing and nurturing relationships with staff and young people in our Youth Foyer network.

By proactively listening to the network’s needs, ambitions and experiences; offering coaching and development opportunities; and guiding Youth Foyers through our accreditation programme, you will support services to develop and deliver transformational opportunities for young people who can’t live at home.

You will also be responsible for the delivery of funded programmes for and with young people (16-25) and staff in north west Youth Foyers.

Find out more and apply

If you’re a proactive relationship builder with a passion for enabling young people to realise their power and purpose, we’d love to hear from you. 
More information on the role, who we’re looking for and how to apply can be found in the job pack on our website.

As Youth Worker you will use your experience of working with children and young people to:

• Work alongside the Youth Coordinator to develop and deliver an agreed project plan that meets the requirements of funders and local team priorities, in line with Diabetes UK processes and policies.
• Support young people and volunteers to understand and grow their strengths and skills, empowering them to take action, support others and make change happen.
• Continuously improve our impact and engagement with young people and the diabetes community, identifying opportunities to share learning and good practice across teams.
• Work with colleagues to grow and enhance our engagement with young people, creating opportunities for long term relationships and involvement of young people in the wider work of the charity.

TRC Sexual Abuse & Rape Support Greater Manchester is seeking an experienced and committed professional to join our team as our Services & Operations Manager.

Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will lead on safeguarding, act as a line of support between the client-facing services and the CEO, line-manage our service coordinators, lead on triage meetings and coordinate TRC's centre.

This job would be ideal for someone who is passionate about supporting survivors of sexual violence, has line-management experience and has case management experience in a specialist support service.

Role: GFS Group Coordinator Eccles

Job Title: GFS Group Coordinator Eccles
Location: Eccles (M30 0QN)
Salary: £17.08 per hour – across 39 weeks per year (£3,330.60 per annum – actual)
Holiday entitlement: 25 days pro rata (paid, not taken as leave)
Reporting to: Delivery Manager
Hours: 5 hours per week (variable) including Wednesday evening
Contract: Term time only

Statement of exemption with reference to the Equality Act 2010

Sometimes our posts are restricted to women applicants only under the Equality Act. A central part of the GFS approach is to provide single-gender spaces. This will be highlighted on the role description where appropriate.

This role is open to women applicants only (see Equality Act statement above)

As a GFS Group Coordinator, you will play a hands-on role in leading weekly group sessions for girls and young women. You will plan and deliver activities, build positive and trusting relationships, and create a space where girls feel safe, welcome and able to be themselves.

You will also coordinate volunteers who support session delivery, communicate with parents and carers, build local relationships and ensure the group runs safely and smoothly in line with GFS policies.
This role is suitable for people early in their youth work career, as well as those with more experience who enjoy direct delivery and relationship-based practice.

Timeline 

• Closing date: Monday 9 March, 9am
• Optional Q&A Session: Wednesday 4 March, 12noon
• Interviews: Wednesday 18 March and Thursday 19 March

How to Apply 

How to apply, please provide the following:

• Complete an application form which includes three tailored questions designed to help you demonstrate your experience, motivation, and alignment with the organisation’s values.
• Please send your completed application form, along with your most recent CV and the optional diversity monitoring form. We shortlist anonymously, so please remove any personal identifying details from your CV before sending it.

We offer an optional Q&A (on the date above) to all potential candidates. This is to talk about the organisation, explain the process and help candidates put in the best possible application. This is not part of the formal assessment, but an informal opportunity to see if we feel like a good fit for you. You can register your place by emailing our recruitment team. If you have any questions about the role but cannot attend the Q&A, please email us to arrange an informal conversation.

Please see job pack for full details.

A rare chance to join an incredibly supportive and inclusive employer that values hard work, flexiblity and employee well-being, and recognised by the GM Good Employment Charter! We are a small but vastly experienced team of family support/volunteer Coordinators, delivering highly respected volunteer-led home visiting support to families in the early years. 

We are looking for someone to provide direct support to families and also recruit, train and support a team of local parent/carer volunteers who will provide weekly home visiting and community support to families.

You will work  with other professionals from universal and specialist services to provide a coordinated response to families’ needs. You will assess need and risk prior to carefully matching volunteers with families or offering direct support, working as part of multi agency support, ensuring information sharing and safeguarding is at the forefront of your work. This will include instigating Early Help assessments, preparing for and attending Child in Need and Child Protection meetings.

You will have an understanding of recruiting, carefully selecting and managing volunteers to ensure they feel supported and fully trained to offer effective support to families in order to get the best outcomes for the family and in particular the children. 

You will be experienced in working with families in their own home - skilled in recognising and responding to safeguarding concerns, be apt in completing strengths-based assessments and conversations and have a deep understanding of the issues families can face and the link with childhood development and difficulties they may experience later in life.

Please Note: We do not accept applications via external sites or CVs via email. Please apply through our site.

The Senior Volunteer Coordinators play a vital role in ensuring an outstanding volunteer experience for these student leaders, as this creates the foundation for meaningful engagement with fellow students and the wider community.

As a Senior Volunteer Coordinator, you will lead on the volunteer experience across four key areas of student-led activity:

•Access All Areas – a volunteering programme that makes university education more accessible for over 500 young people each year.

•Student Action Volunteering – a community-based volunteering programme with around 18 projects tackling issues including homelessness and environmental sustainability.

•Student Fundraising – supporting students to raise money for local, national and international causes, with over £200,000 raised in 2023-24.

•Student Arts & Media – three award-winning media outlets plus a range of arts and performance-based student groups.

You’ll continue to advance the Union’s approach to volunteer management by recruiting, training and providing ongoing support for hundreds of student leaders, as well as coaching a team of full and part time staff to develop their own volunteer management skills. Recognising the impact of financial and time pressures on students, you will develop student leadership programmes that inspire them to build communities and develop skills to progress in their future careers alongside completing their studies. Working in partnership with external organisations, you’ll ensure that our student groups run activities that are beneficial to the wider community whilst providing an excellent experience for participating students. 

As a Senior Volunteer Coordinator, you’ll ensure that students are at the heart of all your decision-making, continually improving our student leadership programmes according to our impact data so that students become empowered community leaders and active citizens.

There are two Senior Volunteer Coordinators based in the team, alongside colleagues similarly focused on at-scale student engagement across a range of programmes. The team aims to create opportunities for students to build and participate in communities that are inclusive, sustainable, ambitious, and impactful, and the Senior Volunteer Coordinators will play a key role in achieving this vision for our student leadership programmes.

Ensuring that our student leadership opportunities are meaningful, developmentally beneficial, and have the interests of our student community at their heart is important to us, so if you’re eager to help students fulfil their potential and have a positive impact on the world around them, you will thrive in this role. You’ll always have the right support around you to do your job well and will see the positive impact you’re having on students and the wider community in real-time, directly contributing to an outstanding student experience.

Please read the full role profile before applying, as well as our guide to recruitment.

Details 

Salary: £27,013 - £30,237

Contract: Permanent / Fixed-Term until April 2027

Hours: 35 hours per week

Eligibility: Open to applicants with relevant skills and experience who are eligible to work in the UK, subject to a satisfactory DBS check.

Recruitment Timeline

Applications opened: 02/02/2026

Applications close: 02/03/2026

Interviews: 17/03/2026

Role Commencing: 06/04/2026

We may close applications early if we receive a high volume of applications. We recommend that you apply as soon as possible to avoid disappointment. Once the vacancy has closed, we’re unable to accept late applications to ensure a fair process for all candidates.

Salary: £28,860 per year FTE (£23,088 pro-rata)​

Hours: Part time, 30 hours per week (0.8 FTE)​

Location:Home based + Delivery based in allocated schools in London​

Contract: Permanent​

This is an exciting opportunity for someone with a passion for food and community to be a part of FoodCycle’s after-school community meal projects.As Schools Coordinator, you will coordinate and deliver weekly family meals at your allocated schools in London (2-3 evenings per week) as well as coordinate all aspects of the projects, from volunteer management to food surplus supply.​

Our after-school community meals will be spaces where families of school children can gather at the end of the school day to enjoy a free nutritious meal and be among the school community. With the support of our National Schools & Franchise Manager you will manage local relationships with schools, community partners, supermarkets and volunteer recruitment channels to enable our meals to happen each week.​

You will have experience of working with primary school-aged children or families, in school or other setting. You will also have experience in hospitality or food businesses. You will use your excellent communication skills to manage volunteers and ensure the safe and effective running of our meals and positive relationships with school families.​

There will be frequent travel within London, with evening work required. Our school community meals are accessible by public transport.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Plus, everyone gets an extra day off on their birthday! Our health and wellbeing cash plan allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application: 11.59pm on Tuesday 24th February 2026​

Interviews: planned for Thursday 5th March 2026​

Inclusivity: At FoodCycle, we are committed to being an equitable, diverse and inclusive organisation. Our vision is to create a working and service environment where every individual is treated with dignity, respect, and fairness. We want everyone to bring their full selves to work and to our community meals. We commit to removing barriers that prevent our employees, volunteers and guests from embracing their distinctive and diverse identities.​

We want our organisation to reflect the communities we serve.We welcome applications from everyone and especially encourage people from unrepresented groups to apply.​

Disability Confident Employer: FoodCycle is a Disability Confident Employer and candidates who are disabled and who meet our minimum criteria for the job will be offered an interview.Please state in your application if you identify as disabled and wish to be considered for a guaranteed interview. We can make reasonable adjustments at any stage of the recruitment process. ​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

The role

Join us in supporting the delivery of Domestic Abuse Perpetrator Panel (DAPP) meetings and a coordinated response across partner agencies to work with perpetrators of domestic abuse. In this role, you will help ensure the Drive Project runs well by providing reliable administrative and organisational support.

Your work will include preparing and maintaining records, scheduling and servicing meetings, managing case information in line with GDPR, and responding to enquiries from colleagues and partners. You will use a range of systems to collate data, produce required reports, and help keep processes up to date and in line with guidance.

This role suits someone who can plan their workload, follow set procedures, and work with a variety of internal and external contacts. You will represent the service professionally, maintain confidentiality, and support the ongoing delivery of the Drive Project.

About you

You’ll have a deep understanding of the nature of domestic abuse and its effects on clients and children, as well as the reasons behind abusive behaviours towards intimate partners.

You will bring a solid foundation of IT, English and numeracy skills, supported by confidence using Microsoft applications and managing high-volume workloads. You can adapt to changing demands, communicate clearly in writing and in person, and work well as part of a team. Experience in areas such as domestic abuse, violence against women and girls, or offender management is helpful, as is familiarity with police or offender-related systems. You understand risk, safeguarding, and the behaviours associated with domestic abuse, and you can apply this knowledge when handling information or supporting multi-agency work.

You take pride in delivering a service that meets the needs of the public, acting with integrity and professionalism at all times. You can plan and organise your work, manage competing deadlines, and make sound decisions based on accurate information. You work well with others, build positive relationships, and treat people with fairness, empathy and respect. You are open to learning, able to respond constructively to change, and confident in suggesting improvements that support effective, safe and consistent service delivery.

Flexible and willing to work evenings, you can travel independently. Additionally, you will understand trauma-informed practices, risk mitigation, and safeguarding. Experience liaising with social workers and other professionals, and in related areas such as substance misuse, child protection, or family support, is desirable.

Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives.

We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us

We want to make working at TLC an enjoyable and rewarding experience.
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

The person who currently leads ADUKs education and training work is moving into an exciting new role within our team. We’re now looking for someone marvellous to take on part of their work, alongside some exciting new initiatives we want to develop. We’re not looking for a direct replacement - we want someone who will relish the opportunity to shape and grow this role into something truly impactful, supporting our work and strengthening the sector.

Key Purpose: The postholder will play a key role in strengthening knowledge, understanding, and best practice both within the sector and externally with service providers and the public, helping to remove barriers for assistance dog partnerships.

Internal focus: Coordinate the learning and development of ADUK member organisations, ensuring access to high-quality resources, training, and support to maintain knowledge sharing and best practice development across the sector.

External focus: Deliver education engagements and training to stakeholders, including businesses, service providers, and the public, through ADUK’s wider education initiatives and the new Corporate Allyship Programme.

Key Responsibilities

Learning:

• Manage ADUK’s shared Learning Management System (Moodle) and training platform, supporting members to make the most of the available content and resources.

Knowledge Sharing:

• Collaborate with staff and volunteers from member organisations and candidates to identify learning needs and expertise.
• Coordinate engaging and effective knowledge-sharing programmes aligned with member needs.

Education Delivery:

• Work with ADUK colleagues to coordinate and deliver engaging education initiatives, both in-person and virtually, for service providers and public services.
• Coordinate logistics for external training events, including venues and registrations.
• Support delivery of training for the ADUK’s Corporate Allyship Programme in collaboration with relevant colleagues.

Partnerships and Collaboration:

• Identify opportunities to work with external bodies, partners, and stakeholders to deliver training and share knowledge with the wider community.

Evaluation and Impact:

• Evaluate and assess the effectiveness of knowledge-sharing programmes and external training and explore how best to leverage this evidence. 
• Prepare and present impact reports to inform continuous improvement.

Essential Knowledge, Skills and Attributes:

• Recent and relevant experience (3 years +) in designing and delivering in-person and online training and educational workshops and programmes.
• Excellent presentation and facilitation skills, with the ability to engage diverse audiences.
• Experience in managing learning management systems (LMS) and digital learning tools, (preferably Moodle based LMS)
• Excellent organisations skills with the ability to prioritise tasks and coordinate multiple organisations and stakeholders.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
• Confident relationship building skills.
• A collaborative and adaptable approach to teamwork, with the ability to work effectively as part of a small team that sits within a large membership network.
• Be able and willing to travel extensively (across England, Wales and Scotland) to deliver in person training.

All applicants should be aligned with ADUK’s values of championing a standards-based approach to the training and welfare of assistance dogs.

See Recruitment Pack for more information and full job and person spec.