Performance Manager (Programme Delivery) Jobs in London

About the role

Join WorldSkills UK as a senior programme manager to lead the award-winning Centre of Excellence, where you’ll drive transformative change in workforce development and education on a national scale. We’re looking for a dedicated, results-oriented leader with a proven track record in managing and delivering impactful workforce development programmes. In this role, you will lead a team, ensuring high-quality outcomes, strengthening stakeholder partnerships, and making a measurable impact on teaching, learning and assessment across the UK.

Role purpose

The Centre of Excellence is WorldSkills UK’s flagship programme, dedicated to transforming the quality of teaching, learning, and assessment across Technical and Vocational Education and Training (TVET). This pioneering programme drives innovation and raises standards by delivering world-class training and development opportunities for educators, ultimately enhancing outcomes for learners and ensuring the UK’s global competitiveness in skills excellence. As Senior Workforce Development Manager, you will lead the programme management of the Centre of Excellence, playing a pivotal role in advancing its mission. You’ll oversee a growing network of member institutions committed to achieving excellence by integrating international expertise and best practices from around the globe. Your leadership will ensure the Centre of Excellence influences every aspect of teaching, learning, and assessment, setting new benchmarks that elevate the quality of education across the sector.

Key tasks and responsibilities

1. Programme management:

Provide effective programme management ensuring the Centre of Excellence operates at the highest standards, with strategic oversight of all workstreams, including stakeholder engagement, resource management, and performance monitoring.

• Leading the programme’s strategic planning and execution, ensuring that all workstreams—including budget management, timelines, and resource allocation—are closely aligned with overall objectives. Proactively address challenges to maintain programme momentum and achieve milestones effectively.

• Building and maintaining strong relationships with both internal and external stakeholders to support programme success. Facilitate effective communication and alignment across teams, partners, and member institutions, promoting active engagement and collaboration throughout all programme phases.

• Establishing and overseeing a robust framework for monitoring and evaluating programme performance, focusing on impact assessment and continuous improvement. Provide regular reports on outcomes and insights, manage risks to ensure programme goals are met, and utilise evaluation data to inform strategic adjustments that enhance programme effectiveness.

• Overseeing the marketing and communication activity to promote the programme, ensuring it is visible and well-positioned among key audiences and stakeholders. Collaborate with the marketing team to develop targeted campaigns that highlight programme achievements, generate interest, and enhance engagement within the Centre of Excellence network and wider education and skills sector.

2. Network member Management:

Lead and execute a comprehensive member engagement strategy, driving value through targeted onboarding, recognition programmes, and an evolving account management framework to foster long-term member satisfaction and retention. Oversee tracking and analysis to inform strategic improvements and identify growth opportunities that align with the Centre of Excellence’s mission to expand impact.

• Developing and implementing a member engagement strategy, ensuring that institutions gain significant value from their involvement in the Centre of Excellence to include a recognition and awards programme to reward and celebrate members’ excellent practice and engagement with the Centre of Excellence.

• Providing strategic oversight to the enrolment and validation process for new members, ensuring that new institutions meet the Centre of Excellence’s standards, and work closely with the Network Member Manager to streamline onboarding, guaranteeing a positive initial experience that sets the stage for long-term involvement.

• Overseeing the tracking and evaluation of member engagement, using data to identify trends and areas for improvement. Provide regular updates on membership retention, engagement levels, and impact to leadership, and work with the Network Member Manager to develop strategies based on these insights.

• Identifying growth opportunities and enhancements to the programme offerings that can address emerging industry needs, supporting the Centre of Excellence’s mission and expanding its reach and impact.

3. Workforce Development:

The Senior Workforce Development Manager will lead a team of High Performance Skills Coaches to design, implement, and continuously improve a world-class teacher training programme. By incorporating global insights and innovative practices, this role ensures that the programme enhances teaching quality and raises educator capacity to deliver world-class education.

• Utilising insights from international benchmarking and emerging trends from global partners to incorporate cutting-edge methodologies and world-class standards into the teacher training programme.

• Leading a team of Skills Coaches to guide the development and delivery of high impact teacher training experiences, focusing on practical and solutions focussed strategies underpinned by international best practice that improve teaching, learning, and assessment.

• Overseeing the planning and scheduling of training activities to align with the academic calendar, ensuring that sessions are well-timed and accessible to educators throughout the year. Collaborate with the Marketing and Communications teams to promote training opportunities, generate demand, and expand programme reach, actively engaging member institutions and their teaching staff.

• Establishing robust tracking and evaluation systems to monitor programme outcomes, using data to measure the effectiveness of training content and delivery. Analyse engagement and impact metrics to inform ongoing improvements, ensuring alignment with Centre of Excellence goals and maintaining the programme’s reputation for excellence.

4. General responsibilities for a Senior Manager

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Manage resources (including staff, volunteers, suppliers, and partners) so that all project elements are delivered to acceptable standards on time, to budget and meet the required specifications and objectives.

• Contribute to a performance driven culture ensuring outcomes and activities are continuously monitored, reviewed, and evaluated against grant KPIs, resolving issues, and initiating appropriate corrective action.

• Establish a strong mechanism to measure impact, capture, report, and transfer intelligence across programmes of work.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the Workforce Development team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. 

Person specification Key:

[E] Essential / [D] Desirable.

Qualifications and experience:

• Experience in leading and managing workforce development programme or membership management in Technical and Vocational Education and Training (TVET) [E].

• Experience working as a manager within education or business with a focus on TVET [E].

• Experience managing multi-stakeholder education and training programmes for TVET teachers and trainers [E].

• Experience in leading or managing large scale complex programmes in the publicly funded sector [E].

Knowledge and skills:

• Knowledge and understanding of current policies and reforms in further and higher technical education, apprenticeships, and T Levels [E].

• Strong programme and budget management expertise [E].

• Ability to implement change initiatives, focusing effort and commitment on making change work [E].

• Ability to absorb and evaluate complex information quickly and use this to construct and manage robust plans which deliver the required strategic objectives [E].

• Understands consequence of actions and long-term impact and / or wider implications of decision-making process [E].

• Ensuring issues, dependencies and risks are identified, assessed, mitigated; ensuring delivery is in line with organisational prioritise [E].

• Able to influence, negotiate and manage the action of others, including remote teams [E].

• Able to develop and manage highly effective relationships and coordinate a range of partners and stakeholders both internally and externally to successfully deliver objectives [E].

• Proven ability to drive member engagement and retention strategies [E].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E].

• Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Enthusiastic and able to motivate others [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

To work alongside the Donor Development & Legacies Lead (DDLL) to help develop MSF’s donor development strategy to increase the lifetime value (LTV) of MSF UK supporters, by enhancing their knowledge and understanding of humanitarian action and their awareness of the importance of their own support to MSF. The DD&LL is accountable for the delivery of the full DD&L strategy and has personal responsibility for implementing the mid-value and legacies work programs.

The SDM is responsible for delivering MSF’s supporter development program, overseeing all communications to warm donors (under £10k), focusing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty.

Supervise and motivate the Stewardship Officer to implement and improve MSF’s stewardship program, increasing donor engagement and loyalty from those giving under £10k across multiple channels.

DEPARTMENT: Fundraising

HOURS: Full time, 37. 5 hours per week (Mon – Fri)

LENGTH OF CONTRACT: FTC, 13 months (Maternity cover)

LOCATION: London - Hybrid

SALARY: Salary £45,643.41 per annum

Closing Date: 10 November 2024

Ref 6884

Save the Children UK has an exciting opportunity for someone to join us for a Maternity Cover as our Fundraising Marketing Manager (DRTV).

We are keen to hear from highly motivated individuals with proven track-record of delivering effective individual-marketing campaigns across direct response TV or other online video channels who are looking for an exciting opportunity where you will be able to shape and deliver the strategy for our Direct Response TV campaigns which are pivotal to our fundraising acquisition programme.

About Us

We are Save the Children. Together, we fight for children every single day so that they can make their mark on the world and build a better future. We do whatever it takes to make sure they survive, get protection when they're in danger, and have the chance to learn.

About The Team

As Public Income and Engagement, we set the standard for brilliant, effective marketing across owned, and bought and earned channels. Working in squads with colleagues in Fundraising & Marketing, and across Policy, Advocacy & Campaigns, we deliver campaigns in line with our marketing plan that build awareness, 2 change minds and opinions, prompt people to act, and build deep relationships with supporters. We aim to sustainably increase the quality and value of our Individual Giving programme by continually testing, learning and innovating.

About the Role

The Marketing Manager (Acquisition) will plan and deliver effective direct response campaigns across paid channels, to build consideration, prompt action and drive income through the acquisition of new individual donors.

A key part of this role will be to lead on the day-to-day management and development of direct response TV (DRTV) and online video which are pivotal channels within our acquisition programme. By identifying the right supporters to target and inspiring them to commit to a regular monthly donation, you'll be a key driver of our Individual Giving supporter base growth and income.

Working within multi-disciplinary teams, you'll build strong relationships and cut through boundaries, in a fast-moving and dynamic environment. Leveraging agile principles, you'll flex and adapt - learning rapidly and responding to change, while keeping our supporters at the heart of everything you do.

In this role, you will: 

• Plan and execute direct response TV and online video marketing campaigns, across a range of channels (e.g. direct response TV, bVOD, CTV), with a focus on audience, to drive ambitious income targets.

• Work as part of a multi-disciplinary team to attract new supporters – using insight and data to understand our audience's needs and motivations to build long term relationships.

• Work closely with our media buying agency to approve, buy and optimise media. Manage and monitor budgets, analyse daily results and metrics to drive change as needed to ensure marketing performance against KPIs.

• Collaborate cross-squad and with partner media agency to align DRTV and online video with the broader multi-channel paid media plan and integration with our Brand campaign where appropriate.

• Plan and collaborate with in-house and/or external creative and production agencies on the development of new DRTV creative, ensuring delivery on time and within budget.

• Develop and execute creative testing strategies to inspire audience engagement and action.

• Regularly analyse and report on performance across DRTV and online video channels and audiences, providing expertise to optimise results and deliver growth.

• Support and assist with training and supervision of Marketing Executives within the team. Manage, develop and motivate members to retain, and develop capacity, creative capability and talent to provide for succession and ensure delivery of business objectives.

• Partner with Analyst squad members to assess marketing effectiveness, using data-driven insights to foster a test-and-learn approach and ensure learnings are effectively shared across the team, and recommendations implemented.

• Work with Senior Marketing Managers to manage budgets, including planning, reporting, and reforecasting.

• Partner with CRO Specialist and others, to create a seamless supporter experience by ensuring consistency across all touchpoints, driving engagement, conversion and lifetime value.

• Keeping abreast of changes within the direct response TV and online video marketplace, and ensure learnings feed into quarterly planning.

• Collaborate with Save the Children International and other member countries, sharing best practices and insights on the trends of the various activities under its responsibility and helping drive the global production of new content for TV and online video.

To be successful, it is important that you have:

• Demonstrable experience in managing and delivering marketing campaigns across direct response TV or other online video channels.

• Experience in direct response marketing including developing marketing campaigns, data analysis and audience planning.

• Project management experience with a proven ability to plan and manage activity that delivers complex projects on time and to budget.

• Experience of effectively managing external partners to drive performance and continual improvement, such as working with media agencies to plan, buy and optimise media, creative and production agencies.

• Experience of developing fundraising and/or marketing assets to drive action.

• Experience of effective management of campaign budgets, implementing most effective investment decisions in real time.

• Strong numerical and critical thinking skills, specifically the ability to analyse complex data and translate it into tangible information for strategic decision-making.

• Demonstrable expertise in managing budgets efficiently.

• An understanding of attribution and the different models that can be used.

• Strong understanding of the fundraising DRTV media landscape. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

A little bit about the role 

This role will be closing at 9am on Monday 18 November.

The Head of Delivery is responsible for all aspects of programme organisation and delivery. They are a vital and senior position expected to bring exceptional social work knowledge and expertise to the implementation and further development of Approach Social Work and wider work of the charity. They are required to work collaboratively with all teams on the programme, including curriculum, admissions and support, recruitment, partnerships and programme management.

We are seeking someone who is passionate about driving standards in social work through excellent practice, leadership and innovation, who can manage a geographically dispersed team and work effectively and closely with the Head of Delivery (North) and Head of Curriculum to ensure  a consistent one-team approach to programme delivery. 

The successful candidate will be a highly effective leader and manager of people with an ability to operationalise a large programme and develop strategic plans that support retention and quality. You will have a clear vision for outstanding social work practice and education with a commitment to systemic practice and other practice models.

Please note that you must be a qualified social worker, registered with Social Work England and possess a Masters’ degree in Social Work (or related subject) to apply.

Some key responsibilities include:

• Setting a cohort culture with high expectations, strong support and commitment to the mission amongst participants. 
• Responsible for ensuring programme quality in relation to teaching, learning and the placement experience. 
• Being part of the wider leadership group that steers and embeds organisational culture and strategy
• Reporting and presenting on key performance metrics (KPM’s) to the Department for Education (DfE) and other stakeholders

A little bit about you 

We’re looking for an experienced social worker and leader, who has a deep understanding of children and families’ social work within the local authority context. This is a senior leader role at Frontline, so in addition to the experience needed, a commitment to and passion for better social work and a leadership approach that is anti racist, rooted in equity, diversity and inclusion is paramount.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.

Job type: Fixed term post or secondment until 31 July 2025

Hours: 21 hours per week

Location: Hybrid / London WC1H 9HF (We operate hybrid, flexible working practices with 40% of your time per month being office based)

Join the ACU as Head of Programme to provide the overall leadership and contract management of the ACU’s contribution to the successful delivery of a UK government mobility scheme, working with a range of UK-based partners.

The ACU offers a unique opportunity to make a real difference in the higher education sector. We are one of the largest, most diverse international university networks, bringing together over 400 universities in over 40 countries. Championing the power of higher education to improve lives, we support our members – and our people – in contributing to sustainable development across the Commonwealth and beyond.

The role

This is a key role, and the post holder will need excellent project and risk management skills and to be able to use appropriate tools to monitor and report on progress, dependencies, and risks to provide assurance to the ACU senior team and partners. The Head of Programme will have experience of working at pace to deliver multi-partner projects.

The Head of Programme will work with colleagues in the ACU’s External Affairs, People and Culture, Finance, Programmes and International Mobility teams and will lead the dedicated ACU Programme team of three ACU staff, four senior assessors and 24 assessors to deliver the assessment and appeals processes and related assessment boards helping ensure delivery of the programme’s policy objectives.

The role will report to the Head of Programmes and International Mobility and provide regular updates for the ACU Leadership Team and our partners.

Who are we looking for?

You will need:

Project Management
• Significant project management experience at a senior level – professional track record and appropriate qualifications
• Expertise in risk management
• Knowledge of theories of change and logical frameworks and experience managing project monitoring and evaluation.
• Demonstrable experience of managing multiple priorities and work under pressure and to deadlines

IT
• Demonstrable knowledge and expertise in relevant IT/ software, e.g. Excel.
• Expertise in data visualisation and dashboard/reporting for senior leadership

Financial Management
• Proven financial skills, with knowledge and experience of budget development, and financial monitoring and reporting.

Leadership/ Team Management
• Experience of leading, empowering, and motivating teams to promote a high performance culture.
• Experience of working at pace with a focus on results.
• Strong sense of personal accountability whilst ensuring others clearly understand their accountabilities.
• Strategic thinker with ability to anticipate impact of actions on partners, customers and colleagues
• Ability to champion a shared culture working across teams and integrated shared services

What to expect:

We see equity, diversity and inclusion as fundamental to our mission and we value the many different perspectives that people from all backgrounds bring to our collective performance (you can find out more about our commitment to equity, diversity and inclusion and safeguarding on our website).

We believe in investing in all our people and creating cultures in which everyone can thrive.

We offer a fantastic package of benefits including:

• 27 days annual leave, plus 8 bank holidays (pro rata for part time employees), plus 4 Christmas closure days
• Generous pension scheme – 5% employee contribution, 10% employer contribution
• Volunteering days
• Enhanced maternity, adoption, paternity and shared parental leave
• Give As You Earn charitable donations scheme
• Cycle to work scheme
• Sabbatical leave
• Ability to request flexible working from day one

How to apply

Apply via the apply button.

Closing date: 20 November 2024 at 09:00 AM

Interview Date: 29 November 2024

The interview will take place in person at our Woburn House offices.

About you 

Are you an experienced and adept programme / project manager who is passionate aboutstrengthening entrepreneurs and leaders to drive inclusive economic and social change? Do you have experience of working in sectors and markets relevant to our mission and geographical focus, and a flair for working in partnership with others? Are you a self-starter who works with initiative and takes ownership? Do you have a keen interest in learning and development, and producing meaningful insights on effectiveness and outcomes?

About The Human Edge

The Human Edge is a specialist mentoring and coaching organisation. We’ve developed our expertise, approaches and partnerships over 16 years, and we use our learning and experience as a foundation to design and implement integrated leadership development and learning programmes and initiatives for entrepreneurs, managers and leaders.  

We believe that building thriving businesses and social impact organisations which drive lasting positive change takes confident leadership, skills, and connections. Through our work we equip people, teams, organisations and networks/ecosystems with the tools, approaches, and skills to overcome challenges, build stronger relationships and strengthen their leadership to steer their organisations forward and achieve greater results, faster.  

We partner and collaborate globally with local and international governments, foundations, international NGOs and corporates. We work in multiple languages, across contexts, cultures, and sectors. The Human Edge is a values-based organisation with a diverse and committed international team who bring a focus on quality, connections, innovation and learning to their work. 

About the role  

Reporting to Head of Programmes 

Term Full-time (37.5 hours per week), 2-year fixed term contract (with potential for renewal, subject to funding) 

Location Homebased in the UK, with ability to travel to team workshops/ meetings in the South/ Southwest on an approximately quarterly basis; and to travel internationally approximately 1-2 weeks per quarter

Application deadline 09.00 UK time, Friday 22 November 2024 

Start date January 2025 

Role Overview

You will manage projects/ programmes delivered through a range of modalities (in person, online, blended) across countries and regions, and in collaboration with partners and other service providers. You will also lead on and/ or contribute to cross-cutting initiatives which develop our organisational capacity as we grow. Reporting to the Head of Programmes, you will work closely with other project managers as well as colleagues in business development, communications, and facilitation design and delivery. You will find colleagues keen to work with you in the context and spirit of our values. Some international travel (up to 1-2 weeks per quarter) is generally envisaged for project managers, subject to business needs.

Download our recruitment pack for details of the key responsibilities and person specification. Please click on the 'How to apply' button to access this.

What we offer 

• 38 days of annual leave (inclusive of public holidays) 
• Contributory workplace pension scheme 
• Private health insurance  
• Contribution to expenses related to homeworking (in line with company policy) 
• Agile remote working 

Reporting to: Head of Marcomms & Digital 

Place of work: Remote, but some travel to Central London

About Media Trust   

At Media Trust, we believe it’s by giving everyone a voice that we’ll get to a more equal society. That’s why we work with charities to strengthen their storytelling, campaigning, press engagement and social media. We do this through media, communications and digital skills training delivered with our media and creative industry partners and by matching charities looking for content creation and other media-related support with media industry volunteers looking to give back. At the same time, our programmes for under-represented talent are giving young and diverse talent the creative media skills, access and mentoring to break into the media.  For more information about Media Trust’s work, see our 2023 Impact Report.  

We are looking to hire a Digital Manager to join our small but highly effective team. As the Digital Manager, you will play a vital role in driving and managing the delivery of our digital transformation strategy, working with key internal and external stakeholders to enhance our digital tools like our Volunteer Matching Platform, and achieving better engagement with the people we support.

This is a great opportunity for a highly motivated digital manager with relevant experience to join a purpose-led charity that is ambitious about using digital tools and technology to achieve greater social impact. 

Key Responsibilities: 

• Digital Strategy: Contribute to the development of our digital strategy to enhance user engagement, improve platform performance and support our overall goals  

• Stakeholder Coordination: Work closely with internal teams (e.g., Marketing, Programmes, Volunteering, Partnerships) to understand their digital needs and translate them into actionable digital strategies. Communicate effectively with external partners, agencies, and stakeholders to ensure smooth project delivery 

• Support Management of Programme Data: Support data-driven programme design, delivery and measurement of impact across programmes and services through digital solutions, data collection and analysis 

• Analytics and Impact Measurement: Configure analytics tools (e.g., GA4, Salesforce Analytics) to track the performance of digital marketing channels and provide actionable insights to the Marcomms team for campaign optimisation and stakeholder reporting 

• CRM Management: Oversee the day-to-day management of our Salesforce CRM system, ensuring data integrity and optimisation for fundraising, communications and stakeholder engagement 

• Website Management: Manage the Media Trust website (built on WordPress), ensuring it is updated, functional, accessible, optimised for performance, SEO and user experience 

• Agency Management: Coordinate with external website and CRM agencies, ensuring timely delivery of projects, troubleshooting and alignment with our organisational objectives 

• Line Management: Manage the Digital Coordinator, providing guidance, support and performance management to ensure effective delivery of our digital priorities 

Key Skills and Experience: 

• Proven experience with CRM systems (ideally Salesforce), including customising workflows, reports and integrations 

• Hands-on experience managing websites (ideally WordPress), including familiarity with plugins, SEO best practices and web analytics 

• Demonstrable experience of working with external agencies to manage website and CRM development 

• Excellent communication skills, both written and verbal; able to work effectively with internal teams and external partners 

• Strong project management skills; able to juggle multiple priorities and deliver projects on time and within tight budgets 

• A good understanding of how digital infrastructure can support the monitoring and evaluation of programmes through data collection and analysis 

• Experience of interrogating data to generate actionable insights and drive decision making 

Desirable: 

• Knowledge of digital marketing techniques, including email marketing, social media, and Google Analytics 

• Line management experience, with the ability to motivate and develop others 

• Ideally, experience in the charity or non-profit sector 

Working at Media Trust   

Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team.  In return we offer:  

• Remote working with a monthly co-working allowance  

• 30 days annual leave (plus bank holidays)  

• Flexible First employer  

• Opportunity to work flexible hours  

• Pension contributions  

• 2 volunteer days each year   

• Opportunity to attend up to two Media Trust Open Courses each year at no cost to you  

Flexible working at Media Trust   

Media Trust values and respects all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available, such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility and equipment or other support you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.   

Media Trust values diversity and is an equal opportunities employer.  

Registered Charity no. 1042733   

About the opportunity 

Critical to our mission, we are looking to recruit a London Programme Manager to be responsible for a geographical area and the schools within it, whilst supporting geographical expansion. You will oversee your region’s Action Tutoring programmes, liaising with our partner schools and developing new school partnerships, whilst supporting your team of Programme Coordinators to engage pupils and support them to build relationships with stakeholders and retain a strong pool of tutors.

As a Programme Manager, you will line manage up to seven Programme Coordinators to ensure they effectively manage their caseload of schools, whilst driving the quality of programmes and ensuring that the delivery of programmes meets organisational KPIs. This role will take a lead on new school recruitment, regularly pitching to Senior Leaders within schools and managing school partnerships within your region to ensure Action Tutoring’s growth targets are met. Additionally, you will contribute to the wider leadership of the Action Tutoring programme team, lead on programme-specific projects to support the programme department’s priorities and will be expected to support the wider learning and development needs of the Programme Coordinator team.

The position would suit someone who enjoys working with people who have a frontline role, gets energy from pitching to schools and wants to increase their management experience in an exciting and rapidly developing charity. The successful candidate should be able to manage their own workload to a high standard as well as support others, have excellent attention to detail, be adaptable, relational and used to problem-solving, and be able to work well with a range of
stakeholders and be confident in carrying out administrative tasks to support programme delivery.

Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff and, as a growing charity, there are plenty of opportunities to take on new areas of responsibility.

Qualifications and experience criteria:

A-C in maths and English at GCSE (or equivalent experience)

Right to work in the UK

Reports to: Head of Programmes (South)

Salary: £33,964 - £35,669 per annum, depending on experience, plus London Weighting of £2,271 per annum

Contract and hours:  Permanent, full time contract (37.5 hours)
We offer flexible hours 9.30-4pm as core hours.

Closing date: Sunday 3rd November. 
 
Interviews: Thursday 14th and Friday 15th November 2024
 
Start date: Monday 16th December 2024
 
Place of work: Home with regular travel to schools in London
 
DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce.  
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply. 

For more information on the role and information about Action Tutoring, please see the attached job pack.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization (WHO) and consultative status with the United Nations (UN).
FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

The PMO Manager is responsible for designing and managing the framework within which projects are created, delivered and managed to support strategic decision making; as well as enabling the successful delivery of programmes and projects. They will be responsible for monitoring and supporting effective processes, governance and good practice. Sitting in Operations, they will be a centre of excellence for project management and governance across all functions ensuring consistency and continuous improvement.

Programme Manager

Salary: £30,000 per annum (pro-rata)

Location: Hybrid w/ daily travel to London based schools

Working hours: Term-time only, Max. 37.5 hours per week or part-time equivalent.

Contract Type: Permanent, Full or Part-time roles available (min. 3 days per week)

Closing date: November 4th 2024

Interview Dates: Monday 11th, Tuesday 12th, Wednesday 13th November

About the organisation

The organisation works to reduce the widening attainment gap in education by helping underachieving disadvantaged pupils double their expected progress, build confidence and resilience, and improve their future prospects. We do this through inspirational volunteer tutors, with the support of qualified teachers and facilitators.

About the role

This is a demanding and exciting role for a multi-skilled individual looking to gain experience in programme and people management. You will be joining a small, but dedicated team in a fun and friendly environment where we work hard to support one another and all our beneficiaries.

In this role you will be responsible for taking a group of schools, their pupils and volunteer tutors through the programme from start to finish, and for ensuring the programme genuinely makes a difference to those participating.

Programme Managers will manage school sessions in person in schools (which usually take place each afternoon) and will work remotely from home otherwise, with regularly scheduled in-person teamwork days at a convenient location. We are a flexible working employer.

We are seeking someone with experience in youth work or classroom teaching, high expectations and attention to detail. Successful candidates will be keen to develop themselves in an environment that rewards responsibility and accountability for results. If you are committed to making a difference to young people and to your own development, this is the role for you.

Key Responsibilities:

• Managing different stakeholders to organise and facilitate impactful tuition sessions across London ensuring quality delivery.
• Design and lead on tutor and volunteer training) to ensure session engagement and improved academic attainment for pupils.
• Follow Safeguarding procedures for each school to ensure the protection and wellbeing of all young people involved.
• Monitor and evaluate the impact of the programme on all stakeholders and develop strategies to maximise the programme’s impact.

• Complete and submit half termly partner reports which include an analysis of programme and pupil data and provide actionable recommendations.

• Hold sales and contracting meetings with schools under your supervision and support new sales by collecting images/case studies for marketing purposes.

• Develop selected curriculums based on Head of Programmes recommendations and the organisation’s strategy to help raise the aspirations and engagement of our pupils.
• Manage other staff in specific projects designed to support the organisation in scaling over the next 1-3 years.

Training and support will be provided to support staff throughout the onboarding process and beyond. Travel expenses to and from school to home can be reimbursed.

Key Skills and Attributes:

Candidates for this role will have the following skills and attributes:

Essential

• Qualified Teacher Status and/or significant experience in the youth work sector.
• A strong academic track record with a degree in any discipline.
• Excellent organisational skills.
• Desire to own and manage responsibility for achieving organisational goals.
• Confidence in working with external stakeholders and young people.
• Experience in monitoring and evaluating performance data.
• Experience in managing relationships with external stakeholders.
• Experience working in a team to solve problems.
• Strong interpersonal skills.
• Strong dedication to child protection and safeguarding.

Application process

If you would like to apply for the role, please send a cover letter explaining how you feel you fit the requirements of the role, alongside your CV.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Westway Trust is seeking a highly committed and experienced Facilities Manager to join our thriving organisation based in North Kensington.

As Facilities Manager, you will oversee the maintenance and upkeep of Westway Trust’s properties, ensuring compliance with statutory obligations. You will manage both in-house teams and subcontractors to deliver effective and efficient facilities management, focusing on proactive and responsive maintenance across the Trust's land.

You will need to have the right blend and balance of technical and practical skills, legislative and commercial awareness, people management and facilities maintenance strategy formulation and delivery skills. You will also be committed to working for a charity supporting and enhancing the lives of people in the local community.

Key responsibilities of the role include but are not limited to:

• Actively procure and manage contracts and services providers.
• Management of hard & soft services.
• Managing the Facilities Maintenance team and subcontractors for organising day-to-day and reactive maintenance of Trust’s properties.
• Line management of the small maintenance team.
• Provide plant and asset performance reports to support future CAPEX projects.
• Responsible for the preparation and management of service charge budgets.
• Ensure the maintenance services fully meet both contractual and statutory requirements, including undertaking sub-contractor and in-house audits and monitoring KPI’s.
• Preparation of Risk Assessments and Method statements.
• Develop and manage systems for the ‘Control of Contractors’ including the delivery of permit-to-work systems.
• Develop a programme for improving the efficiency of plant across the Estate.
• Liaison with the Trust’s Property Management Team, to programme refurbishment works and ensure its delivery in a timely manner.

Qualification:

• Facilities Management qualification or relevant experience.  Formal H&S qualification.

Knowledge and Experience:

• Demonstrable experience of managing facilities across a diverse property portfolio.
• Demonstrable experience of the procurement of contractors and service providers for both hard & soft services.
• Experience of managing sub-contractor relationships and supply chain management within a multi-faceted operation.
• Experience in health and safety and risk management.
• Working knowledge of statutory compliance within the facilities environment.
• Experience in the development and management of PPM programmes.
• Experience in the understanding of COSHH.
• Understanding of EPC requirements..
• Experience of budget and project management.
• Demonstrable experience of successfully managing a team.

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 17 November when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The IT Project Manager will be key figure for the successful delivery of our transformation plans and it present a fantastic opportunity to deliver projects that will directly have a positive benefit for young people and those who support them.The IT Project Manager will be responsible for leading on the project management of individual projects and all IT related projects. This will involve managing Salesforce development projects but will include other IT related projects.

The post-holder will be part of the IT department within Central Support Team, but they will also be working on strategic digital implementation projects across the organization. They will be joining a fast paced and busy environment, with plenty of autonomy in managing their own responsibilities but they will also work closely with others to deliver the project therefore a collaborative approach and clear communication skills will be needed to be successful.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent

Midday (12pm), Monday 4 November 2024.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held between Thursday 21 and/or Friday 22 November 2024.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

At Renaissance Foundation our mission is to inspire young people with caring responsibilities and/or chronic health conditions to reach their full potential through a three-year programme, using the power of inspiration, creative and digital learning and vocational development. Our programme is designed to create high aspirations, build resilience and confidence in public settings and support positive engagement with society.

We are looking for a capable, proactive person to oversee the management of RF’s programmes. You will be at the frontline of our work, working with key partners, young people and other stakeholders to make an impact. You will be responsible for all aspects of programme management and promotion of the programme through various outreach efforts. Please see the attached job specification for more information about the role.

This is a wonderful opportunity for someone who is passionate about improving the lives of young Londoners to work with a driven team in a small, but impactful, charity. We can be fairly flexible on start date but ideally the role would begin by January 2025.

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

Are you passionate about transforming the lives of families of babies and young children with special needs and/or disabilities? 

First Step is a Charity based in the London Borough of Havering, that for over 36 years has supported more than 1,700 families and their children.

Families are referred or self-refer to us at a moment of crisis or uncertainty, normally pre-diagnosis, fearing all is not well with their child.  We provide an array of family-centric services tailored to each family’s and child’s needs.

We are looking for a Centre Manager to take over from our current postholder who has been with the charity for over 27 years as both volunteer and staff member and will play an active part of inducting and handing over and to the successful candidate.

The person we are looking for is a unique blend of heart and mind, who is committed to ensure that every person that comes into contact with First Step feels welcomed and is treated with dignity and respect.  They also need to ensure that First Step operates in a professional, organised, and effective manner.

You will be a friendly, capable and professional leader who is able to provide support and nurturing to a small team of staff and volunteers.  You will be passionate about working with the children and their families in sometimes challenging situations.  You will have a good understanding of safeguarding and be able to juggle workloads.

The postholder is responsible for overseeing all day to day front of house and administrative functions of First Step and it will be a hands-on role.  They will develop and maintain effective and efficient business systems across the organisation to ensure best value for the children and families we support.

Key Information

Location: Hornchurch London Borough of Havering

Contract: Permanent, Full-time

Hours: Monday – Friday 08:30 – 17:00

Reporting to: CEO

Closing Date: midday 15th November although early application is advised as it could close earlier if we receive a high level of interest

Application: Please submit a CV and covering letter of no more than 3 sides of A4, explaining your motivation for applying and your relevant skills and experience, and how they meet the requirements of the role.  A detailed Job Description and Person Specification is available. 

Annual Leave: 6.6 weeks holiday per annum including bank holidays

Pension: Employer pension contributions after 3 months

For further information or an informal conversation, please see contact details on Job Description

First Step is committed to working with children, parents, staff, volunteers and the community to safeguard and promote the welfare of children and vulnerable adults. We have a duty to carry out the appropriate procedures if we believe that a child or vulnerable adult may be subject to any form of abuse.

First Step is committed to making sure it provides equality of opportunity through employment and service delivery. First Step’s approach to Equality and Diversity is based on the principle of inclusion (increasing the diversity of people actively involved in and contributing to the development of sustainable communities). At its heart is a commitment to the value that all staff bring to the organisation because of their diverse characteristics. These cover race, gender, disability, age, marital status, sexuality, religion, background, personality and work style.

Please be aware that a Disclosure and Barring Service (DBS) check will be required under the provision of the Rehabilitation of Offenders Act 1974.