Permanent digital manager jobs

As Communications Manager, you will play a central role in shaping how London Youth engages with the audiences that matter most. Sitting within the Fundraising and Communications Directorate, you will lead the day-to-day delivery of London Youth's digital communications, ensuring our work, impact and voice reach young people, members, funders, partners and policymakers in compelling and meaningful ways. 

You will oversee London Youth's key digital channels, including social media, our website and newsletter marketing, ensuring they are engaging accessible and aligned with organisational priorities. Through strong editorial judgement, a creative mindset, and a clear understanding of our audiences, you will translate programmes, policy work and youth activities into clear, engaging communications that inspire action and strengthen London Youth's profile and influence. 

Working closely with colleagues across programmes, membership, policy, fundraising and our outdoor centres, you will help ensure the outcomes and impact of London Youth's work are effectively communicated throughout the year. You will support colleagues to plan and deliver communications activities that strengthen engagement with our network, build awareness of the youth sector, and support fundraising and partnership objectives. 

As a key brand guardian for the organisation, you will help embed London Youth's visual identity and tone of voice across the organisation and our network. Through guidance, training and collaboration, you will equip colleagues with the tools and confidence to communicate consistently and effectively on behalf of London Youth. 

You will also play a leading role in developing and improving London Youth's digital presence. By analysing performance and staying abreast of emerging digital trends, you will recommend new approaches to content, campaigns, and audience engagement that enhance the reach and effectiveness of our communications. 

Alongside demonstrating the value and impact of youth work in London, your work will help ensure London Youth remains a trusted, visible, and compelling voice for young people and the youth organisations that support them.

What you will be doing 

• Manage the planning and delivery of London Youth's day-to-day communications activity across our owned digital channels, including our social media platforms, website and newsletter communications to ensure they remain engaging and aligned with our priorities. 
• Support the development and delivery of London Youth's organisational communications strategy, helping to plan and coordinate communications activity across the year - managing the organisation's communications calendar to ensure key programmes, campaigns, policy activity and partnerships are effectively communicated to the right audiences. 
• Create and commission engaging digital content across formatsC, including social media assets, photography, blogs, video and web content. Through thoughtful editorial planning, you will identify opportunities to showcase the voices of young people, showcase our members' work, and demonstrate the impact of London Youth's programmes and partnerships. 
• Manage and development London Youth's website, working with colleagues to ensure content remains accurate, accessible, aligned with our priorities, and inspires action. You will oversee improvements to the website's structure, user experience and performance, working with external agencies to maintain and develop the platform. 
• Own our newsletter marketing and audience engagement activity, working collaboratively with colleagues to develop targeted communications that build and maintain strong relationships with members, supporters, partners and other stakeholders. 
• Be a brand guardian for London Youth to help ensure consistent, high-quality application of our visual and verbal identity, providing guidance and training to colleagues across the organisation, including our outdoor learning centres, helping our team communicate effectively and confidently while maintaining brand consistency. 
• Build and manage productive relationships with creative freelancers, agencies and digital partners to deliver high-quality content and campaigns. You will help identify when external expertise is needed to ensure our partnerships deliver value and impact. 
• Monitor and analyse the performance of our communications activity across digital channels, using data and insights to inform ongoing improvements, and identify opportunities to strengthen audience engagement and refine our approach to content and campaigns. 
• Support the delivery of communications activity linked to key organisational priorities, events and campaigns. Working collaboratively with colleagues across programmes, membership, fundraising and policy, you will also help identify opportunities for young people and members to contribute to and shape our communications. 
• Contribute to key organisational publications and projects, including our annual impact reporting and flagship events such as our AGM and London Youth Awards, ensuring communications activity helps strengthen London Youth's profile and engagement with key audiences. 

What you bring to the role 

Knowledge and Experience

• Proven experience managing digital communications channels, including social media platforms, websites and newsletter marketing. 
• Experience developing, designing and delivering engaging digital content and campaigns that reach and resonate with diverse audiences. 
• Experience producing high-quality written content across formats, including social media, blogs, newsletters and websites. 
• Deep understanding of digital communications trends, audience engagement and best practice across social and web platforms. 
• Experience managing website content and structure, ideally using content management systems such as WordPress.
• Experience analysing communications performance and using insights to improve reach, engagement and impact. 
• Experience working collaboratively across teams to translate organisational priorities, programmes or policy work into engaging communications. 
• Experience working with external agencies, creative freelancers or digital partners to deliver communications projects alongside in-house creative projects. 
• Experience supporting or embedding organisational brand guidelines and communications standards.
• Experience producing high-quality digital and print assets and templates using tools such as Adobe Creative Suite, Canva, and Adobe Express. 
• Experience working in the charity, youth or voluntary sector, or an understanding of mission-led organisations. 

Attributes and Behaviours 

• Excellent written and verbal communication skills, with the ability to communicate clearly and engagingly for different audiences. 
• Strong organisational and project management skills, with the ability to manage multiple priorities and deadlines. 
• Confident building collaborative working relationships with colleagues, partners and external stakeholders. 
• Sound editorial judgement and attention to detail. 
• Ability to work on your own initiative and as part of a team in a fast-moving environment. 
• Curiosity about digital trends and attention to detail. 
• Commitment to ensuring young people's voices are reflected authentically. 
• Commitment to strengthening London's youth sector and the organisations that support young people. 
• Willingness to work occasional evenings and weekends when required. 
• Understanding and supporting the vision, mission and aims of London Youth. 

Demonstrate living our values of being: 

• Ambitious 
• Collaborative 
• Inclusive 
• Accountable 

Why work at London Youth

• Generous holiday allowance - 39 days paid holiday each year (including bank holidays and closure days). If you work part-time, your holiday allowance will be proportional based on
  your working hours.
• Employer 4% pension contribution.
• Additional leave granted to support voluntary activity.
• Free Health Care Cash Plan.
• Free access for you and your family to the Employee Assistance Programme.
• Free access to the 'Headspace' app for you and your family. 
• Free access to the Charity Mentoring Network, as a mentor or mentee.
• Flexible working opportunities considered.
• You will be working with a fantastic team of passionate colleagues across London Youth.
• You will be making a difference to the lives of young people.

As our Operations Manager, you will play a key role in building the strong foundations that enable Birthrights to deliver impactful work across the UK. Working closely with the CEO and wider team, you will oversee core organisational functions, from HR and governance to finance processes and digital systems, ensuring our internal structures support our mission to transform maternity care through a human rights lens.

We are looking for someone with experience managing organisational operations in a charity or values-led organisation. You will be highly organised, proactive and collaborative, with strong project management and problem-solving skills. A commitment to racial justice, equity and anti-oppressive practice is essential.

If you are passionate about building resilient organisations and supporting a movement for rights-based maternity care, we would love to hear from you.

Download the full job pack below for more details, including the job description, person specification and how to apply.

Apply for our Operations Manager role by: 12pm (noon) on 13th April.

Job title: Associate Director of Data and Digital Transformation
Hours: 35 hours per week
Salary: £70-79,500
Employment type: Permanent
Team: Digital, Data and Technology
Location: Hybrid (average of 1 day per week in London office)
Line Manager: Chief Operating Officer
Direct Reports: 4

Anderson Quigley is excited to be working with the Teenage Cancer Trust on this critical transformational leadership role within the senior leadership team. As Associate Director of Data and Digital Transformation, you will shape a vision for Digital, Data and Technology as strategic enablers of impact. You’ll work with teams across the charity to shape sustainable services with and for young people with cancer, increase our audience reach, drive sustainable income generation, and demonstrate our impact. You’ll shine a light on the value of data, build collective confidence, and connect technology potential to measurable outcomes. You’ll influence horizontally, organise great people, and deliver value fast through product ways of working. As a leader, you’ll bring energy and influence, maturity of thought, and the ability to design, prioritise, and deliver.

This is a hands-on, delivery‑focused leadership role for someone who can build practical solutions, develop teams, and embed a service‑oriented, user‑centred approach across the charity. You will shape the future of DDaT, oversee a largely outsourced technology function, uplift data maturity, and ensure digital and technology services enable our mission.  This role will play a key part on the Senior Leadership Team, working collaboratively with colleagues across Services, Engagement, and Central Support teams.

What We’re Looking For

We’re looking for a creative, energetic, and influential product minded leader to help Teenage Cancer Trust repurpose digital and data toward service impact. This is not a traditional DDaT director role. You’ll work across teams to shape our services, shine a light on the value of data, build collective confidence, and connect technology potential to measurable outcomes. You don’t need to have held a formal leadership title—but you must operate as a leader, bring energy, maturity of thought, and the ability to design, prioritise, and deliver

Essential Skills & Experience

• Strong leadership background across digital, data or technology, ideally within a small, innovative organisation. This does not have to be at a senior level but evidenced in your application by mentoring/influencing and bringing people together.
• Credible technical knowledge and up to date understanding of developments in technology.
• Deep experience of working effectively with other professions and leaders as part of a multi-disciplinary team.
• Experience of service design in a charity, public sector or service delivery organisation.
• Demonstrable experience of developing DDaT teams, and of developing digital and data capabilities across an organisation, ideally in a charity or public-service context.
• A track record of improving data maturity and operational use of data and insight.
• Hands-on delivery experience; comfortable rolling up sleeves and making practical improvements.

Skills & Attributes

• A genuine people person who builds trust quickly and collaborates naturally.
• Pragmatic, grounded and solutions‑focused — not just a strategist, but someone who turns ideas into real, tangible outcomes.
• Able to support teams with limited digital or data experience and guide them through a development journey.
• Comfortable operating in ambiguity and capable of setting clear direction in evolving environments.
• Strong service mindset with an understanding of co‑design principles and agile ways of working.

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.

Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with us.

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the ‘What you’ll bring to the team’ section of the job description and shortlisting questions.

Please notify Grace Tattersall if you are eligible for the guaranteed offer of interview scheme.

Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions.

Privacy and Safeguarding:

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).

At Teenage Cancer Trust we’re committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance. As this role will it is subject to a Basic/Enhanced list Disclosure and Barring Service check.

How to apply

Please apply with your CV and a supporting statement of no more than two pages, outlining how you meet the person specification, and the key skills and attributes required. Please note, preliminary interviews are proposed to be the week of the 4th of May 2026. Follow up interviews for successful candidates are proposed to take place the week of the 18th of May 2026.

As Marketing Manager with strong third sector experience, you’ll oversee the day-to-day planning, production, and delivery of fundraising and awareness campaigns across digital and traditional channels.
You’ll manage timelines, creative workflows, and campaign assets ensuring every message, design, and ad reflects The Zahra Trust’s brand and moves people to give, act, and advocate.
You’ll collaborate closely with internal teams (Fundraising, Programs, and IT), as well as external agencies and vendors, to bring campaigns to life on time, on budget, and with measurable results.
This role is ideal for a hands-on project manager and storyteller who thrives in fast-paced, purpose-driven environments.

The Digital Transformation Officer will support CCT’s strategy with the replacement/upgrade of its current digital information systems with a new fit for purpose digital environment and manage the Trust’s move to this new environment.

The Digital Transformation Officer will work with all teams within the Trust, across all levels of the organisation, assisting with implementing CCT’s Digital Transformation Strategy. They will be responsible for the day-to-day tasks involved in populating and documenting the system and the supporting infrastructure as it develops.

As the Digital Transformation Officer, you will play a pivotal role in supporting CCT’s strategic objectives by collaborating with cross-functional teams that leverage agile methodologies, data-driven approaches, and digital technologies. A key focus of the role will be addressing the behavioural and cultural factors that influence the success of digital transformation— using structured engagement, training, and communication approaches to support adoption of new systems.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on 15th April 2026.

The interviews will take place in Northampton on 24th April 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

As a Brand Manager, you’ll bring creative direction, and proven brand expertise to a cause that relies on powerful, consistent storytelling. You’ll shape how people understand our work and ensure our brand makes a meaningful difference. This is an opportunity for a Brand Manager who wants to lead guide teams and create work that truly matters.

We launched our new brand in January 2026, in this role you will drive the next phase of our brand development with focus, care and ambition. As our Brand Manager, your work will help raise understanding and awareness of motor neurone disease (MND) and strengthen our influence with the audiences we need to reach.

Key Responsibilities

• Lead brand governance, roll-out and implementation following our upcoming brand relaunch
• Embed our brand positioning across platforms, teams and volunteers, managing the Brand Co-ordinator and interim Project Manager
• Manage, launch and assess our first major brand campaign
• Develop brand strategy and a three-year activation programme to increase reach and relevance
• Build strong relationships with creative and media agencies
• Lead the brand guardianship programme, including panels, toolkits and brand training
• Oversee satellite projects linked to the brand launch, including Employer Brand development
• Monitor and interpret brand metrics and develop a Leading Indicators dashboard
• Create a charity-wide Audience Framework
• Work with Marketing, Digital Engagement and Income Generation teams to guide campaign activity
• Lead brand insight and consultation, including support for fundraising pitches
• Identify and drive opportunities to strengthen brand awareness

About You

• Experience developing brand identities and delivering brand change
• Proven ability to shape brand strategy and implement supporting plans
• Confident people leadership and experience uniting teams around shared goals
• Experience managing creative agencies and significant budgets
• Able to engage, influence and motivate stakeholders
• Excellent project management and attention to detail
• Skilled in interpreting and utilising brand tracking metrics
• Creative and proactive approach to problem solving
• Commitment to engaging our community and using insight to guide decisions

Hybrid working expectations: office attendance one day per week

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

As a Marketing Manager, you’ll guide each campaign with a commitment to impact, bringing strategic focus, steady leadership and thoughtful direction. You thrive on shaping meaningful engagement, guiding teams through complex projects and turning insight into action. You’ll help people understand why our work matters, and ensure every message has purpose and direction.

Joining the Motor Neurone Disease Association, you’ll support our ambition to reach more people, strengthen our brand and create marketing that drives real change. As a Marketing Manager, you’ll work at the heart of our Brand and Marketing team, helping to deliver activity that informs, inspires and moves people to act.

Key Responsibilities

• Develop and deliver integrated marketing campaigns that reflect organisational priorities
• Lead the Association-wide marketing planning calendar to coordinate activity effectively
• Create and embed an Audience Segmentation Framework
• Set objectives, KPIs and channel plans for flagship campaigns across key directorates
• Shape the future direction of our ‘Thumbprint’ magazine
• Translate new organisational strategies into clear, engaging communications
• Strengthen briefing and project management processes and oversee workflow
• Build our ‘hub and spoke’ marketing model and support colleagues across teams
• Manage and develop the Marketing Coordinator
• Contribute to annual marketing budget planning and ensure value for investment

About You

• Experience leading impactful and diverse marketing projects and integrated campaigns
• Strong expertise in audience segmentation and profiling
• Experience managing small teams and improving processes
• Skilled at building trusted relationships across functions
• Confident creative leadership and workshop facilitation
• Strong brand stewardship and influencing skills
• Excellent organisational and project management ability
• Experience managing significant marketing budgets
• Calm, focused approach when managing changing priorities
• Excellent attention to detail and commitment to ongoing development

Hybrid working expectations: office attendance one day per week

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

An exciting opportunity to play a central role in securing the funding needed that helps young people thrive. At a time of real growth for our charity, we are looking for an experienced Fundraising Communications Manager to join our team. You will lead two major annual fundraising appeals, grow our monthly donor programme, and create compelling communications that deepen supporter engagement and reflect the integrity of our work with young people. 

What is Jamie’s Farm?Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference. 

More about the role:As Fundraising & Communications Manager you will plan and deliver two organisation-wide appeals each year, with a combined income target of £300,000. You will own and grow our monthly donor programme, developing email journeys, digital content and supporter pathways that build a sustainable income stream. Alongside this, you will lead the creation of high-quality fundraising communications - from donor updates and impact stories to campaign collateral and web content - ensuring all storytelling is ethical, warm and true to who we are. 

Location : Jamie's Farm Bath (HQ) preferred but other Jamie’s Farm locations considered

About you:We are looking for someone with proven experience delivering multi-channel fundraising appeals and growing an individual giving or monthly donor programme. You will be an exceptional copywriter, able to communicate impact with clarity and warmth, and someone who understands the importance of representing young people responsibly and with dignity. 

A confident project manager, you are highly organised and able to juggle multiple deadlines, coordinate stakeholders and keep campaigns on track. You are comfortable using data and insight to optimise performance, and you bring a proactive, solutions-focused mindset to everything you do. 

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for. 

Centre 404 is looking for an experienced and ambitious Fundraising & Engagement Manager to lead and grow our fundraising and engagement activity—helping us provide vital support to people with learning disabilities and their families. 

You will oversee the development and delivery of innovative fundraising initiatives, donor stewardship, and engagement campaigns, ensuring sustainable growth and increased visibility for the organisation.  As an expert in your field, you will work collaboratively across teams and with external partners, to champion Centre 404’s mission within local communities and beyond.

About the Role

This is an exciting opportunity to take ownership of Centre 404’s fundraising strategy and drive innovative approaches across individual giving, corporate partnerships, trusts and foundations, and community fundraising.  You will play a key role in shaping our income generation, increasing our visibility, and maximising our impact.

Key Responsibilities 

• Lead Fundraising Strategy - develop and deliver a dynamic fundraising strategy across multiple income streams. Identify new opportunities and drive year‑on‑year income growth.
• Engage & Inspire Supporters - build strong relationships with donors, corporate partners, and local communities.  Create compelling fundraising campaigns, events, and cases for support. Nurture long‑term supporter loyalty, including legacy and in‑memory giving.
• Secure Grants & Manage Bids - research and secure funding from trusts and foundations.  Monitor reporting requirements and maintain excellent funder relationships.
• Grow Community & Corporate Partnerships - network widely to raise Centre 404’s profile.  Secure financial support, gifts in kind and employee engagement.  Support individuals and teams to succeed in their own fundraising efforts.
• Strengthen Communications & Impact - work with the Communications Team to create engaging digital content and newsletters.  Champion consistent, mission‑driven messaging across all platforms.
• Lead with Purpose - Embed a fundraising culture across the organisation.  Implement a CRM system to manager data effectively. Contribute to organisational strategy as a member of the management team.

About You

• Substantial experience in fundraising from at least one of the following: trusts and foundations, corporates or individual giving.
• Substantial understanding of charity sector regulations, compliance requirements, and ethical fundraising standards.
• Knowledge of donor stewardship and supporter engagement strategies.
• A track record of achieving and exceeding fundraising targets.
• Strong communication skills with the ability to craft persuasive proposals and campaigns.
• Excellent project management, data monitoring, and CRM experience.
• A proactive, innovative mindset and a commitment to equality, diversity, and inclusion.

Centre 404 is a warm, values‑driven organisation with a rich history of supporting people with learning disabilities for over 70 years. We are collaborative, ambitious, and committed to creating life‑changing impact for families across North London. We will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to a relevant DBS check, proof of eligibility to work in the UK and satisfactory references covering a five year period.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Location: MSSC, National Support Centre (NSC), 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £40,000 to £42,000 gross er annum, depending on experience

Closing Date: Monday 6 April 2026

Assessment Day: Monday 13 April 2026 at NSC

Are you looking for a new opportunity supporting volunteers to give their best?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.

The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.

About the role

The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.

Responsibilities

• To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
• To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
• To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers
• To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers
• To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
• To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
• To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks
• To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
• To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.

Requirements

• Experience of leading the development and maintenance of digital volunteer management/ communication systems
• Experience of creating and maintaining complex automated workflows
• Experience of overseeing the administrative functions of a CRM system
• Experience of implementing, managing reviewing and refining administrative processes
• Experience of delivering a first-class service to clients or customers
• Experience developing processes which are targeted at both internal and external audiences
• Experience of managing or supervising a large team
• Experience of leading projects manging change with various stakeholders

Desirable

• Experience of managing or supervising a team based remotely
• Experience of using Microsoft Forms and Power Automate or similar systems
• Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
• A strong understanding of the voluntary and community sector, ideally within the youth sector
• Experience of working with volunteers and the knowledge of how to ensure they are supported
• Experience of empowering a team to deliver a first-class customer service
• Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication

For further information, please download the . If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Location: The Grange, Saunderton, Buckinghamshire / Hybrid

About Us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About The Role

The Ecommerce and Retail Manager will be responsible for driving strong, sustainable growth in online retail revenue through the charity’s online shop. This role manages the end-to-end ecommerce operation, ensures best-in-class customer experience, optimises product availability, and leads digital trading activity across the charity’s website and social channels. The successful candidate will work cross functionally with IT, Marketing, and operational teams, and serve as the key point of contact for our warehouse fulfilment partner and ecommerce technology suppliers.

Key Responsibilities

Ecommerce Trading & Growth

• Own the ecommerce trading plan and deliver year-on-year revenue growth for the charity’s online shop.
• Optimise product listings, content, merchandising, and promotions to maximise conversion and average order value.
• Manage seasonal retail moments (Christmas, summer, themed campaigns) and work across directorates to deliver high-impact commercial activity.
• Maximise margins and contribution

Product Range, Inventory & Supplier Management

• Manage online inventory levels end to end, ensuring high availability and accurate stock levels on Shopify.
• Source new products and suppliers and build compelling, mission-aligned product ranges that support both revenue and brand objectives.
• Ensure merchandise is stocked, optimally displayed, and refreshed in onsite racking within the charity’s restaurant/HQ retail space.
• Develop efficient processes for internal teams to request, purchase, or replenish stock through the warehouse fulfilment partner.

Platform Management (Shopify & Plugins)

• Be the day-to-day owner of the Shopify store; maintain products, collections, pricing, discount codes, offers, and promotions.
• Confidently manage and troubleshoot Shopify apps, plugins, and integrations, including testing of subscription models such as “Subscribe & Save”.
• Work closely with IT on API integrations to ensure all systems (Shopify, fulfilment, CRM, payment gateways, analytics, etc.) operate seamlessly.

Fulfilment & Supplier Account Management

• Act as the primary account manager for the warehouse fulfilment provider, ensuring service levels, stock movement, and logistics performance meet agreed standards.
• Resolve operational issues quickly and maintain strong working relationships with external ecommerce partners.

Marketing, Social & Affiliate Channels

• Manage the online shop’s presence across the charity’s social media platforms, ensuring product visibility and consistency with brand guidelines.
• Partner with the Marketing team to deliver a continuous pipeline of ecommerce content, campaigns, and audience-targeted promotions.
• Develop and manage affiliate-marketing activity, including both publisher side and advertiser side relationships.
• Track performance, evaluate ROI, and evolve the affiliate strategy to support incremental growth.

Analytics & Reporting

• Monitor sales performance, customer behaviour, funnel metrics, and traffic sources to drive data-led decision making.
• Produce weekly and monthly ecommerce reports, highlighting opportunities and insights to maximise revenue.

About You

The following attributes are considered essential for the job:

• Proven experience managing an ecommerce shop, ideally on Shopify.
• Strong understanding of ecommerce trading, inventory management, merchandising, promotions, and fulfilment workflows.
• Confident in managing relationships with external suppliers, fulfilment partners, and technology providers.
• Experience working with affiliate networks (both as publisher and advertiser).
• Ability to navigate, test, and optimise third party Shopify apps and plugins.
• Strong cross functional communicator, able to collaborate effectively with IT, Marketing, and Operations teams.
• Highly organised, proactive, and comfortable managing multiple priorities simultaneously.
• Data driven mindset with familiarity in ecommerce analytics tools.

The following attributes are considered desirable for the job:

• Experience working within a charity or purpose-led organisation.
• Knowledge of API integrations or ecommerce technical fundamentals.
• Experience in content creation or working with creative teams to build compelling product marketing assets.
• Understanding of social commerce strategies.

Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).

Please apply by providing your CV and Cover Letter by 10th April 2026.

Community Shop Manager
 

Service: Relate at Family Action
Location: Warwick
Hours: 37.5 hours per week (full-time)
Salary: £13.72 per hour
Contract type: Permanent

We are looking for a talented Community Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.

Who we are
Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.

Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Community Shop Managers, supported by Assistant Community Shop Managers/Retail Assistants and our amazing Shop Volunteers.

What are we looking for?

• Charity retail experience preferred
• Experience of customer care
• High levels of organisational skills
• Highly focussed on maximising sales
• An eye for detail
• A sound track record in achieving targets and delivering success

You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.

The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.

What will we offer you?
We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

To Apply:

• Apply directly via our website and click the ‘Apply’ link to fill out our digital application form
• Closing Date: Thursday 2nd April 2026 at 11.59pm

Across the UK, makers are building creative businesses, sustaining heritage skills, experimenting with materials and influencing design, art, architecture, sustainability, wellbeing & much more.

At the Crafts Council we champion craft and the people who make it.

As our work grows and the craft sector evolves, we’re looking for a Director of Marketing, Communications & Audiences to help shape how we tell the story of craft today.

This role will enable us to connect insight, develop narrative and grow influence — ensuring that what we learn from audiences, makers, members and partners helps shape how craft is represented nationally and internationally.

The Role

The Director of Marketing, Communications & Audiences will lead our marketing, communications and audience development strategy.

We are looking for an exceptional candidate who can help the organisation interpret insight, articulate a confident narrative and strengthen our public presence.

Working closely with the Executive Director and senior leadership team, you will ensure that insight drawn from audiences, makers, members, programmes and partners informs:

· how we position craft nationally and internationally

· how we grow and engage our audiences

· how we strengthen our influence across the cultural and creative sectors

You will lead a small but talented team and work across the organisation to build clarity, confidence and collaboration around our communications and audience strategies.

We’re looking for someone who:

• Has significant experience leading marketing, communications or audience strategies
• Understands how cultural organisations build influence and public profile
• Is confident translating complex information into clear narrative and messaging
• Has strong experience with digital ecosystems, audience journeys and CRM insight
• Is collaborative, curious and comfortable working across organisational boundaries
• Brings a genuine interest in creativity, craft and the cultural sector

Why join us?

This is a rare opportunity to shape how a national cultural organisation listens to its audiences, understands its role and communicates its impact.

You will play a key role in strengthening the visibility and influence of craft — and the makers who shape our world.

We’re looking for someone who combines strategic thinking, strong marketing expertise and curiosity about the role creativity plays in society.

Someone who understands how cultural organisations build influence, bring people with them and tell stories that matter.

Contract and Hours - Permanent, part time, minimum of 3 days and up to 4 days per week. 0.6 - 0.8 / 21.75 – 29 hours per week (full time 36.25 hours per week). To commence as soon as possible from June 2026 onwards.

A typical working day is 9.15-5.30pm, including a lunch break (unpaid). We support flexible working and part-time arrangements where it is appropriate for the role.

We promote hybrid working with three days per week worked at our office and gallery for full-time staff, and two days per week office and gallery working for part-time staff.

Wednesday is a whole team office and gallery day when staff meetings take place.

Salary - £65,000 to £70,000 gross per annum based on full-time working, equating to:

£39,000 - £42,000 gross per annum based on part-time working 3 days per week,

£52,000- £56,000 gross per annum based on part-time working 4 days per week.

Location - Crafts Council Office and Gallery is based on the Pentonville Road in Islington, London, with some hybrid / home working.

This is an exciting opportunity for an Assistant Community Shop Manager to play a key role in supporting the successful operation and growth of our Hythe Community Shop. You will help drive commercial performance, nurture strong local community relationships, and create a welcoming, motivating environment for volunteers and customers alike. This role offers the chance to shape the shop’s impact, develop your retail and people‑leadership skills, and contribute to the wider mission and values of Family Action.