Planning manager jobs
Job Purpose
This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):
- Safe Space Community Drop In Service
- Hounslow Helpline
- Nova Roots (Forensic Community Hub)
One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 14:00-22:00 across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3x in person Safe Spaces, a Helpline and a Forensic Community You’re your portfolio may expand as new services are acquired.
Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis’ Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.
Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.
The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes. The Service Manager will also be expected to build and sustain working relationships with statutory services and represent HFEH Mind at external meetings.
They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements
Key Responsibilities
· To oversee the management of the Crisis Alternative Drop-in Services and other services, in line with organisational values and service quality expectations.
· To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
· To ensure safe working and risk management
· To ensure feedback is provided on risk mitigation through serious incident reports.
· To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
· To complete audits and high quality reports for senior internal and external stakeholders
· To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets
· To provide effective line management supervision to Team Managers, Senior Support workers and Support Workers where applicable.
· To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
· To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
· To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
· To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
· To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
· To support the Deputy Manager, Team Managers to ensure adequate and appropriate staffing at all times within the service.
· To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.
· Work collaboratively with West London Mental Health Trust staff to support, develop and promote both the service.
· Establish excellent working relationships with core and out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.
· Ensure quality and compliance (in line with CQC standards, NICE guidelines, MQM and other relevant standards)
· Work within HFEH Mind’s policies and procedures including; Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health & Safety, GDPR and Professional Boundaries.
· To embed all operational policies across managed services in line with a consistent organisational approach.
· Ensure service users satisfaction surveys are undertaken.
· Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Director of Adult Services.
· Ensure that all managed services are effectively informed by service user feedback.
· Keep up to date with best practice and contribute to the continuous improvement of the service.
· Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.
· Produce regular service summary reports.
· To be rostered on the on-call rota
· Undertake such duties not included in the job description as are reasonably requested by the Director of Adult Services
Person Specification
· A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
· Experience of managing and mitigating risks
· Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
· Understanding of how to report and mitigate risks
· Understanding of suicide prevention
· Understanding of trauma informed care
· Understanding of mental health and safety planning
· An understanding of CQC requirements for mental health
· Managing services for vulnerable people in a service delivery organisation.
· Excellent people and project management skills and significant experience of supporting and managing staff.
· Experience of working in the voluntary sector and/or statutory services
· Experience of motivating, developing and training staff
· Successful track record in performance management of staff
· Experience of creating and implementing safety and risk policies and procedures.
· Compiling and interpreting performance data and reporting against service targets.
· Successful track record in planning and project management.
· Experience of report writing and presentation.
· Supporting people with mental health problems.
· Knowledge of and empathy for the issues facing people with mental health problems.
· Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety.
· Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
· Knowledge and understanding of the relevant statutory authorities including NHS and social care.
· Excellent communication skills and able to communicate effectively to a variety of audiences.
· Commitment to service user involvement and able to work with service user groups to develop this.
· Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people.
· Clear understanding of Equality, Equity, Diversity and inclusion organisational approach
· Commitment to working within the policies of HFEH Mind including confidentiality and safeguarding.
· Positive attitude, passionate about working for HFEH Mind and able to inspire people to higher levels of performance.
· Team player and able to form positive, professional relationships with staff at all levels.
· Able to work effectively with a range of external stakeholders to promote and develop the service.
· Strong organisational skills and able to take control of own workload and meet deadlines.
· Ability to work independently with minimum support.
· Confident in challenging poor performance assertively, constructively and successfully.
· High professional standards and the ability to communicate these clearly to others.
· IT literate to aid communication and analysis of data.
· Willing to undertake training and development.
· Ability to travel to multiple sites
Desirable:
· Mental health registration (nurse/doctor/therapist etc)
· Mental health qualification
· Has a full driving licence and use of own vehicle (desirable, not essential)
· Experience of working with databases such as Views, IAPTUS, Rio and Python
· Project management qualification
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Post is subject to an enhanced DBS check
Registered Charity
101 - 500
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Allergy UK is the leading national charity dedicated to supporting the millions of people in the UK who live with allergic conditions. We work tirelessly to raise awareness, provide expert advice, and advocate for improved healthcare and rights for those affected by allergies.
The Role
We are looking for a dynamic and driven Fundraising Manager to play a crucial role in managing our amazing corporate partnerships, acquiring new business and the effective stewardship of our supporters. In this role, you will deliver on the £384k corporate partnership target.
Why Join Us? At Allergy UK, you’ll be part of a supportive and passionate team working to improve lives. We offer a collaborative environment where your ideas and expertise will shape the future of allergy awareness and advocacy in the UK. This is your chance to use your skills to create lasting change!
Registered Charity
21 - 50
No one should die from allergy We provide expert advice, and advocate for better healthcare and support for those affected by allergy
The client requests no contact from agencies or media sales.
Thank you!
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About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
Role Overview
As a member of the Joint Leadership Team, the post-holder will contribute to the leadership, planning and delivery of cross-team projects, helping to influence and meet the charity’s strategic objectives. Specifically, they will lead projects and programmes to deliver improvements in quality and standards of health services for people affected by Crohn’s and Colitis. In doing so, they will work closely with not only the Director of Services & Evidence and Heald of Health Services, but also external stakeholders including health and social care organisations, academics, researchers and other charities. The post-holder will also be actively involved in leading, supporting and developing the Health Services team.
About You
Ideally educated to degree level or equivalent, you will have experience of delivering health service projects and programmes and have come from a health services or medical charity background. You will be adept at developing operational performance metrics, strategies and objectives and have a proven track record in developing strong working relationships with external stakeholders. Whilst not essential, experience of managing and leading a team would be beneficial, as would be an awareness and knowledge of the needs of people affected by Crohn’s and Colitis.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although there will be times when you will need to travel to events/conferences. You will be required to attend two Directorate days each year and occasional face-to-face meetings with your team or our partner agencies. In addition, the charity meets four times annually at its office in Hatfield (or a location in London) for its’ ‘All Staff Together’ days, at which attendance is mandatory.
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
Closing date: Tuesday 27th May at 9am
Interviews will be taking place on Wednesday 4th June and will be held remotely
Please note: no applications will move forward within the recruiting process without a supporting statement.
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Registered Charity
51 - 100
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Thank you!
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About SafeLives
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.
Together we can end domestic abuse. Forever. For everyone.
About the role
The DAPO Project Manager will work closely with the DAPO Programme Manager and SafeLives Finance Manager to support the successful delivery of the programme and maintain effective commissioning relationships with service providers across each pilot area. Key responsibilities will include overseeing commissioning contracts, supporting programme implementation, managing stakeholder relationships, and providing regular progress reports to commissioners.
Hours: 22.5 hours per week with flexible working hours and provision of an out-of-hours response as needed.
Location: Remote working. You will be required to travel when the role requires it.
Contract: Fixed term contract to 31st March 2026.
Benefits
- 34 days' holiday incl. public holidays
- Flexible working e.g. compressed hours
- Cycle to work scheme
- Eye care vouchers
- Pension scheme with 4% employer contribution
- Childcare vouchers
- Employee assistance programme
- Clinical supervision
- Holiday purchase scheme to buy up to an additional 5 days
- Enhanced family leave policies
- Enhanced sick pay
- Professional development fund
- Individual learning budget
- Restorative practice training
- Time off in lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: 9am on 30th May 2025.
SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.
No agencies, please.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role is full time, with one day a week based from our National Ministry Centre in Coventry.
The role will involve working some Sundays, when church opportunities occur.
To be suitable for this role you will need to good networking leads within a Christian context. You will enjoy getting to know people and prayerfully nurturing relationships. You will have a clear delivery and the ability to present at, lead or on occasion take a church service. Further information can be found in the Job Description.
In accordance with the Equality Act of 2010 and due to the nature and context of the role there is an ‘occupational requirement’ for the post holder to be an evangelical Christian. The job holder should be committed to the purpose of SPI and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Manager
ABOUT US – THE GESTALT CENTRE
We are the Gestalt Centre, an established therapy not-for-profit organisation, supporting the mental and psychological well-being of individuals, groups, and organisations. We are a dynamic charity that runs, accommodates, and supports a number of counselling, psychotherapy, personal and professional development courses, and a range of therapeutic practices that enhance mental and psychological wellbeing.
As Gestalt Centre, our relationship with people who work for the centre starts from a place of trust. We see our structure as an organisational shape that we use to organise ourselves. What matters for us is how we all work together. We prioritise collaboration and ‘horizontal’ consultative decision making with individual and collective responsibility and accountability.
OUR VISION is a world were meaningful and fulfilling relationships lead to wellbeing and positive change in people’s lives.
OUR PURPOSE is to promote the mental and psychological well-being of individuals, groups and organisations through Gestalt education, training, and practice.
Gestalt is a life-changing approach to life, counselling, and psychotherapy. It enables people to develop meaningful relationships, navigate change and lead fulfilling lives by creatively utilising their own resources, skills, and strengths.
OUR VALUES
- Awareness and personal responsibility.
- Diversity, equality, inclusion and anti-discrimination.
- Kindness and respect for each other and the space we cohabit.
- Collaboration and community: every person matters and so does the collective.
Ready to make a difference? Join us!
We are seeking to appoint a highly motivated and experienced Finance Manager with strong background in charity finance to join our Executive team. A key role working closely with the CEO, the Executive team and Trustees.
✔ join a highly committed, experienced and collaborative team in a dynamic organisation, with strong collaborative and human-centric practice, growing and changing in innovative ways
✔ deliver a diverse role with opportunities to grow as a professional
✔ join the Gestalt Centre, a beacon of excellence in the therapy world
✔ support people develop emotional and psychological wellbeing and create a world where meaningful relationships lead to wellbeing and positive change in people’s lives
✔ flexible working and hybrid with home working and convenient office location when you’re in the office.
ABOUT THE ROLE
FINANCE MANAGER JOB DESCRIPTION
Role Purpose
The Finance Manager will proactively plan, manage and oversee the financial strategy, operations, and compliance of our dynamic and growing organisation. The role contributes directly to the organisation’s strategic planning and has hands-on oversight of financial transactions, operations, compliance and reporting.
As the Finance Manager, you will be a member of the Executive leadership team working closely with the CEO on matters of financial strategy and business development - contributing to strategic decisions and providing financial guidance.You’d also be supported by the Finance Manager Assistant and the Bookkeeper.
Main Objectives
- Provide leadership, in-depth knowledge and financial expertise to support the organisation’s strategy, business development and operations.
- Manage the day-to-day financial operations including payroll, payments, controls and cash flow to ensure sound financial management and accuracy around all financial routines and procedures. Also ensure compliance and accurate reporting.
- Lead on and manage financial planning, budgeting, and forecasting - working closely with the CEO.
- Lead on enhancing procedural efficiencies and streamlining in finance operations.
- Prepare statutory and management accounts. Manage the annual financial audit and implement recommendations.
- Provide and manage sound financial reporting and conduct financial analysis and financial modelling for business development.
- Work with and manage the Finance Manager Assistant and Bookkeeper.
MAIN RESPONSIBILITIES AND ACCOUNTABILITIES
The role works closely with the CEO and is assisted by the Assistant Finance Manager and the Bookkeeper.
Financial Planning
- Lead on financial planning, budgeting and forecasting.
- Conduct financial analysis to support decision-making, highlighting key trends, opportunities and risks. Also scenario planning and financial modelling for growth and sustainability.
- Provide sound financial advice to the CEO, Executive and Trustees also assisting with business planning and strategy and business development.
Financial Management
- Lead on and manage the annual financial audit, including preparation, responding to auditors queries and implementation of recommendations, effectively and in a timely manner. Also filling with the Charity Commission and Companies House.
- Lead on the day-to-day management of financial operations to ensure sound financial management and accuracy of all financial routines and procedures.
- Monitor performance of actuals in relation to budget, income generation targets, approved expenditure and in relation to forecast. Note, analyse and comment on variations and propose adjustments.
- Prepare quarterly management accounts and reports for decision-making and planning.
- Advise on and manage investments and cashflow.
Governance: Policies, procedures and financial controls
- Ensure compliance with all requirements and standards in respect to Insurance, Companies House, Charities Commission and HMRC.
- Proactively lead on process improvements as we grow. Includes writing, reviewing and updating finance procedures and policies, in collaboration with the CEO and Executive colleagues.
- Ensure governance documents are up to date. Including Trustees appointment and resignation records, conflict-of-interest forms, and relevant submissions to Companies House.
- Monitoring and mitigating financial risks while maintaining robust internal controls. Also manage credit control and ensure that payments are received on time.
- Ensure financial procedures, policies and reporting systems are updated as required and maintained thereafter.
Accounting
- Supervise and review accounting tasks and records processed by the bookkeeper and the Finance Manager.
- Ensure timely, up to date and accurate accounting practice including journal entries, accruals, phasing and reconciliation.
- Ensure accuracy of income and expenses allocation and coding, including deferred income and monthly reconciliations.
- Review and update coding structures and nominal coding, clearing accounts and reconciliations in collaboration with the CEO and finance colleagues.
Payments and Payroll
- Manage effectively payroll, tax and pension submissions, banking and associated procedures.
- Ensure all payments are made, received and acknowledged in an accurate, compliant and timely manner.
- Maintain up to date records of financial calculations regarding payments and fees for tutors, assessors and other stakeholders.
Contracts Management
- Ensure that operational, building, insurance and supplier contracts are up to date and renew them as required. Includes utility bills, IT and telephone.
- Prepare and issue employee contracts (working with the CEO/HR).
Support service delivery
- Calculate and prepare courses fees and other financial information for reviews and to support decision-making
- Liaise with students to offer and manage payment plans
- Ensure financial queries by colleagues, collaborators, students and practitioners are dealt with effectively and in a timely manner.
- Support the integration of financial and operational systems.
People Management
- Supervise, manage and support the Finance Manager and Bookkeeper, ensuring and supporting high performance and wellbeing.
- Recruitment, induction and professional development of the finance team. Also ensuring team members understand and adhere to organisational policies and procedures.
ABOUT YOU
PERSON SPECIFICATION
Qualifications and experience
- Qualified or part-qualified (final stage), for example ACA, ACMA, CIPFA, CIMA.
- Minimum 3 years relevant financial management experience working with a charity/not for profit.
- Good experience of sound accounting and financial management in the charity/not for profit sector. Good knowledge of charity accounting and the Charity SORP.
- Sound knowledge and experience of leading and managing the audit process.
- Thorough practical up-to-date understanding of management accounting principles and techniques.
- In-depth knowledge and experience with payroll and pension processes and management systems for accounting functions, including QuickBooks.
- Sound knowledge and experience providing monthly management accounts, year-end statutory accounts and financial reporting.
- Extensive experience of contributing to the strategic, organisational and financial planning processes and leading on budgeting and forecasting.
- Extensive experience in balancing competing complexities of a busy role and prioritising effectively, forward planning and working to tight deadlines.
- Sound experience working effectively with confidentiality and GDPR in mind and in line with organisational policies and practice.
- Good experience with organisational realities, challenges and opportunities in the charity sector.
- Experience of working well within a multidisciplinary team (desirable).
- Experience facilitating or leading change and growth (desirable).
Qualities
- Awareness of self and others alongside a learning and growth mindset
- Leadership and management with kindness, integrity and collaboration
- Excellent communication and interpersonal skills including ability to communicate financial concepts and information in accurate, simple and clear ways and work collaboratively across teams and at a senior level
- Proactive dynamic leadership and project management skills and ability to apply big picture thinking.
- Excellent numeracy skills with attention to detail, sound analytical and problem-solving skills.
- Ability to be flexible and adaptable in a dynamic organisation.
- Ability to receive and provide feedback, learn and grow as a professional
- Creativity, resourcefulness and an open mind to be able to see opportunities, embrace challenges and facilitate resolution of any issues.
- Ability to work under pressure and to tight deadlines.
- Passion and commitment to the Gestalt Centre values, work and direction
- Commitment to equality, diversity, inclusion and anti-discrimination.
- Excellent IT skills, including advanced Microsoft Excel skills and accounting software systems
- Competency using MS Office, email, online platforms and learning management systems
To apply, please ensure you submit your up-to-date CV along with a mandatory cover letter (no longer than 2 pages). Your cover letter should clearly outline how you meet the job requirements and person specification, and highlight the unique value you will bring to our team. We look forward to receiving your application!
Registered Charity
21 - 50
OUR VISION is a world were meaningful and fulfilling relationships lead to wellbeing and positive change in people’s lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Introduction
- Location: Oxfordshire
- Annual Salary: £47,710.05
- Hours per week: Full time (37.5 hours)
- Required: Full UK driving licence and access to a car/vehicle.
- Sponsorship is not available for this position
Help lead the kind of support that helps people live life their way.
At Affinity Trust, we support people with Learning Disabilities, Autism and related support needs to live the kind of lives most of us take for granted - ordinary, full, and led by choice. As an Operations Manager, you will be leading a team that is all about making that happen.
How will I be effective?
You will show others what good support looks like, helping managers and teams grow their confidence and skills to do their best.
You will build relationships with families and stakeholders so that the people we support can achieve great outcomes in life.
You will encourage teams to be creative, courageous, and practical in helping people live life their way.
What will I do as an Operations Manager?
You will ensure people are in receipt of amazing, safe, and consistent support which is always shaped around them.
You will lead with heart, setting a clear example and creating a place where everyone feels respected and valued.
You will bring people together to work in the same direction, making sure the people we support are truly at the centre of everything.
You will help people have real choice and say in their lives.
You will maintain and manage an effective budget.
You will be responsible for enhancing and maintaining quality and compliance across all the locations under your management.
You will be the Registered Manager for your locations and be part of the on-call rota
This post reports into the Divisional Director.
What do I need?
You will have previous experience managing teams (managers) in supported living, ideally supporting adults with Learning Disabilities and Autism.
You will have a clear understanding of the expectations set by our regulators, the CQC.
You will need previous experience in managing and maintaining a budget.
A proven history in driving and maintaining KPIs, compliance, and quality.
A confident use of tools like Word, Excel, and other everyday IT systems.
You will need to work flexibly, as required and be prepared to frequently travel across the area
What do I get in return?
We have a range of benefits that you can mix and match to suit you, such as:
- Buy and sell annual leave – transfer windows open twice a year.
- Wagestream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.
- Vivup – spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year.
- Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians, and access to many more health benefits.
- Blue light card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants
- Care Friends - our employee referral and reward app. You’ll receive points which can be exchanged for extra money.
- Pension and Life Assurance - you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme.
If you want to lead a team that helps people live life the way they choose, with purpose and pride, apply today.
If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.
We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.
We reserve the right to close this advert early if sufficient applications are received.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Healthwatch Service Manager will have significant knowledge of health and social care services and community engagement including working with people who use services. Exciting opportunity to manage the Healthwatch North Northamptonshire Service.Our aims and mission are to give voice to the public and engaging communities especially those who are least heard and the most vulnerable. You will also be committed to working collaboratively with communities, VCSE and statutory sector services.
The Service Manager will also be able to lead all the key functions of Healthwatch including:
· Providing an effective Information & Signposting service for the public.
• Priority Research Projects
• Gathering Public and Patient Experiences
• Proactively managing Community Engagement & Outreach work
• Meeting Enter & View requirements
• Promoting and supporting Volunteering
We are looking for someone who is committed to social justice and equalities and able to translate this into practice. We need a confident manager who is credible and can lead an effective work programme relevant to meeting the needs of local communities and informing change to policy and practice of health and social care services.
Service Manager: Healthwatch North Northamptonshire
Background
Healthwatch North Northamptonshire is one of more than 150 local Healthwatch formed in response to the Health and Social Care Act 2012. Healthwatch represents the views and experiences of local people and help communities to exercise greater choice over the services they receive.
Healthwatch North Northamptonshire will champion the health and social care needs of our communities, acting as an independent local voice and ensuring that services meet the needs of our communities and remain high quality.
Our vision is to inspire positive change in North Northamptonshire’s health and social care service through effective community engagement and ensure people and communities have a strong voice to influence and challenge how health and social care services are provided.
We hope to ensure that Healthwatch North Northants has a strong presence, with an effective, proactive and independent local voice. We act as a ‘critical friend’ to the commissioners and providers of health and social care services to enable progressive and beneficial decisions to be made.
Job Purpose:
To lead and manage all aspects of the Healthwatch North Northamptonshire service in line with statutory duties, service specification, performance requirements and in line with the values and objectives of Support Northamptonshire.
Our aim is to raise awareness amongst commissioners, providers and other agencies about the importance of engaging with communities, and the expertise and value that individuals can bring to discussion and decision making on local and national issues.
We hope to carry out this work in North Northamptonshire through specific ways:
· By capturing community views through people’s experiences and by understanding and reporting on these experiences to health and social care services.
· By actively promoting community involvement in the commissioning, provision and scrutiny of health and social services, giving people and communities a stronger voice to influence and challenge how health and social care services are provided within their locality.
· By undertaking community-led research in priority areas to examine the impact of health and social care services, its pathways and make any recommendations for change.
· Healthwatch can monitor and review how local services are planned and run (except for social care facilities for children and young people) and have the statutory power to ‘Enter and View’ premises delivering health and social care services. This enables authorised representatives of Healthwatch to observe the nature and quality of services, report on their findings and make recommendations so that local authorities and health services can exercise their duty to respond.
· By providing Information & Signposting Service to help people understand the services available in their local area and to make informed choices about different health and social care services.
KEY TASKS:
To work closely with the Healthwatch NN Advisory Group and the Support Northamptonshire’s CEO to:
1. Fulfil Healthwatch NN’s statutory purpose, contractual requirements and its strategic and operational plans and objectives.
2. Contribute and challenge at a strategic level, influencing and shaping decisions made by commissioners and providers, in line with the vision and priorities of Healthwatch NN.
3. Implement a project management approach to the design and delivery of all workplan activity and deliver on respective programme areas including:
• Providing an effective Information & Signposting service for the public.
• Priority Research Projects
• Gathering Patient Experiences
• Proactively managing Community Engagement & Outreach work
• Meeting Enter & View requirements
• Promoting and supporting Volunteering
4. Coordinate all statutory functions including enter and view visits, information requests, escalations to Healthwatch England, and the coordination of intelligence gathering from a range of sources including the Information and Signposting function, and the NHS Complaints Advocacy service. ·
5. Work closely with the Care Quality Commission, Experts by Experience representatives, Social Service Quality Inspectors and any other stakeholders that perform a quality or inspection role to ensure coordination of activities and awareness of each other’s workplans. ·
6. Lead on all communications with Healthwatch England, the CQC and other national partners, ensuring the timely distribution of intelligence collated locally, and escalating matters of serious concerns.
7. To lead and undertake research and issue led investigations. in priority areas, provide quantitative and qualitative analysis on key data, ensuring projects and reports are achieved on time and to a high quality and that recommendations are reported and reviewed.
8. To develop a core team of community volunteers who can support and contribute to the work of Healthwatch NN and support them to be proactive and enthusiastic in fulfilling their roles.
9. To represent and promote Healthwatch NN with the NHS, Local Authority and Third Sector stakeholders and
10. Deliver presentations and progress reports at key statutory bodies including the Health & Well Being Board, Health & Care Partnership and Overview and Scrutiny Committee as required.
11. Act as the central point of contact for key stakeholders, commissioners, and service providers and sit on issue led boards and networks and attend such meetings when deemed it could add value to the work of Healthwatch.
12. Ensure effective working relationships are in place with neighbouring Healthwatch, and explore opportunities for cross boundary working and joint utilisation of resources. and ensure appropriate protocols are in place for collaborative working. ·
13. Identify, advance and manage collaborative relationships with key strategic stakeholders and partners to achieve our statutory roles (including voluntary sector, statutory agencies and other local Healthwatch)
14. Act as ambassador for Healthwatch NN, working with other organisations and bodies as appropriate, taking part in external working groups and events to further the work and reputation of the organisation.
15. Lead and develop and maintain productive networks, relationships and partnerships with key stakeholders and other appropriate bodies and organisations.
16. Where deemed appropriate, prepare formal requests for information to providers and commissioners, and keep a record of requests and timelines for responses. Identify appropriate actions when a late or insufficient response has been received, including onward referral to the Health Overview and Scrutiny Committee. ·
17. Identify gaps in the knowledge of Healthwatch North Northamptonshire about the health and social care needs of local residents and look to address these, particularly working with key partners. ·
18. Assess local strategies and policy documents, to identify gaps where local public concerns are not being addressed.
19. Adopt an effective and shared approach to information management with appropriate sharing of data to avoid duplication, misinterpretation or underuse of data. ·
20. Work with the team to identify gaps in service provision and alert local commissioners of any such gaps.
21. Act as the central point of contact for all incoming press enquiries and be available to provide comments when health and social care related articles appear in the news, or direct enquiries to Senior Management where appropriate.
22. Act as the central point of contact for any complaints made against Healthwatch North Northamptonshire and escalate accordingly to internal policies.
23. Deliver key performance targets and ensure contract monitoring reports are produced in a timely manner.
24. Manage the Healthwatch NN website and social media , production and publication of reports and all external materials and content.
25. Line manage Healthwatch NN staff and carry out supervisions and appraisals in line with Support Northamptonshire policies and procedures
26. Working with the relevant staff ensure the necessary infrastructure, resources and relationships are in place for the effective and efficient management of Healthwatch NN.
27. Ensure compliance with all Support Northamptonshire policies and procedures
The ideal candidate for this role:
· Is passionate about social justice and addressing health inequalities
· Has experience of co-production and best practice in community engagement
· Is knowledgeable about key health and social care services.
· Is an experienced manager who is driven to manage a small team to capture views and experiences of local health and care services and produce recommendations for change to reflect what people tell us.
· Has the skills and confidence to influence change by working in partnership with other organisations and system partners
Please send your CV and a covering letter showing how you meet the detailed job and personal specification.
Date of Interviews: Friday 23 May or Wednesday 28 May
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Philanthropy Manager
The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation. We are looking for an experienced, dynamic senior philanthropy manager to join our philanthropy team. We require someone who has demonstrable experience in philanthropy fundraising or has strong transferable skills. It is desirable that you have experience in managing people as this role manages a philanthropy fundraiser.
As a Senior Philanthropy Manager, you will play a key role in maximising charitable income for The Christie Charity, through high-net-worth individuals by building with authentic, sustainable relationships.
We invite qualified candidates to apply by submitting their CV along with a cover letter detailing their relevant experience and why they are a great fit for this role.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The Communications Manager will play a key role in sharing the inspiring and powerful stories of our clients and the wider military community we support across the UK. They will be responsible for securing high-profile, meaningful media coverage that raises awareness of our mission to provide life-long, life-changing support, employment and training opportunities to Service leavers, veterans, reservists and their families. As we mark our 140th anniversary, this is a pivotal time for the Communications Manager to develop and deliver an integrated communications strategy across PR, traditional and new media, social media, and public affairs. Reporting to the Head of Brand and Communications, you will work closely with the Marketing Manager and the Community Engagement Manager and their teams to ensure consistent and aligned messaging across all marketing and
communication activity.
Interested? Want to know more about the Charity? Please visit the Charity Website
Eager to know more the role? Have a look at the Job Description attached.
What’s in it for you? Check out the Benefits sheet attached.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Wednesday 14 May 2025.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Hiring! — Operations Manager (Part-Time, Fixed-Term)
�� Location: London-based office with hybrid/remote options
�� 14 hours/week | 6-month contract | £38,220 FTE
�� Start Date: ASAP
�� Application Deadline: 14th May 2025
Looking for your next purposeful challenge?
This is an exciting opportunity to work for Real - an organisation led by and for Disabled people, rooted in the social model of disability. We challenge barriers and champion equity and inclusion.
Joining Real means being part of a passionate, values-driven team that’s committed to equality, accessibility, and real change.
We’re a small but mighty team, and right now we need a hands-on, heart-led Operations Manager to steer two game-changing projects at a pivotal time in our journey.
✨ Your Mission:
1. Embed Salesforce CRM across our team and help us use it to its full potential
2. Finalise and launch our brand-new accessible website, ensuring it reflects our values and meets accessibility standards
What We’re Looking For:
· Solid experience managing operations or projects (digital/CRM/tech especially)
· Confidence using and customising CRM systems (Salesforce = a bonus!)
· Knowledge of accessible web design and inclusive digital content
· Skilled communicator who can lead, train, and collaborate across a team
· Organised and proactive — able to juggle timelines, details, and people
· Deep commitment to accessibility, inclusion, and equity
�� Why Join Real?
We don’t just talk about values - we live them. As a user-led charity, the lived experience of Disabled people drives everything we do. You’ll be part of a supportive, values-driven culture where your voice matters and your work creates real impact.
This is a rare chance to own two meaningful projects, build your portfolio, and leave a lasting legacy.
Ready to apply?
We’d love to hear from you.
Want an informal chat first? Contact us!
To apply, complete and submit the attached application form by 14th May 2025.
Need the form in a different format or require reasonable adjustments? Just ask - we are here to support you.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
About the Role:
This role is crucial in the long-term retention and growth of our partnership revenue streams. The role requires strong interpersonal, negotiation, and project management skills to maintain and nurture mutually beneficial strategic alliances to enhance Urban Synergy’s capacity and reach. The position also provides value to our partners and will ensure our collaborations with businesses, foundations, government agencies, and non-profit organisations are sponsored, supported, and sustainable.
We will be looking for someone who can offer more to really get themselves stuck into Urban Synergy to help grow the company and develop the role into their own.
What You'll Do:
Build and maintain strong relationships with existing and potential Corporate partners within FTSE 250.
Develop and implement a partnership strategy to enhance financial support and resources for Urban Synergy programmes.
Develop tailored partnership packages that align with the philanthropic priorities and interests of our Corporate partners.
Prepare compelling and professionally written proposals and presentations to potential corporate partners. Ensure they are aligned with the interests of potential partners.
Effectively communicate the impact and benefits of partnerships to prospective sponsors.
Lead negotiations and finalise partnership agreements, ensuring alignment with Urban Synergy's values and goals.
Work with legal and finance teams to ensure contract compliance.
Collaborate with programme managers to ensure seamless integration of corporate partnerships into Urban Synergy's initiatives.
Provide regular updates to the leadership team on partnership progress and outcomes.
Work closely with the finance team to manage and report on the financial aspects of corporate partnerships.
Ensure budgetary alignment with partnership goals and objectives.
Who we are looking for:
Proven experience in a partnership development or similar role, preferable within the non-profit sector.
Bachelors’ Degree in Business, management, marketing, or a related field (or equivalent work experience).
Works collaboratively within a team and also work independently
Comes with ideas and suggestions on how to develop and nurture our partnerships.
Self-starter, who is results-oriented with a track record of achieving fundraising targets.
Is socially dynamic, successful at networking and is able to nurture and maintain positive relationships
Strategic thinking and ability to align partnerships with organisational goals.
Exceptional writing and communication skills and displays a commitment to excellence through careful attention to detail.
Strong organisational and project management skills.
Proficiency in fundraising software, CRM systems, and Microsoft Office Suite.
Knowledge of ethical fundraising practices and compliance regulations.
Collaborative and strategic builder.
If you are a curious and empathetic individual committed to making a positive impact on the lives of young people, we encourage you to apply for this exciting opportunity to join our team at Urban Synergy.
Urban Synergy is an equal opportunity employer and welcomes candidates from diverse backgrounds.
Who we are:
Urban Synergy, an award-winning youth empowerment charity, is seeking a highly motivated and experienced Partnership Manager to join our growing team. This position is responsible for driving the development of strategic partnerships with corporate entities and plays a pivotal role in expanding Urban Synergy's reach and impact through meaningful collaborations aligned with our mission to make a long-term positive impact on the lives of young people.
Founded in 2007, by our CEO Leila Thomas, Urban Synergy's mission is to inspire, guide, and ignite the ambitions of young people aged 9-24 years. We focus on early support to build confidence and demonstrate to young people that the world is their oyster. Through our mentoring programmes, we create a positive and lasting impact on the lives of our beneficiaries by fostering personal development, building self-confidence, and providing guidance to help them achieve their goals.
Work environment
Flexible hybrid working. You will be required to travel to London on a regular basis to meet the team, and other in person meetings, sponsored events and Partner organisations.
Urban Synergy is unable to sponsor individuals to work in the UK.
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Benefits:
-
Company pension
-
Work from home
Schedule:
-
Monday to Friday
Ability to commute/relocate:
-
London: reliably commute or plan to relocate before starting work (required)
Education:
-
Bachelor's (preferred)
Experience:
-
Partnership Management: 3 years (required)
Work authorisation:
-
United Kingdom (required)
Work Location: Hybrid remote in London
The client requests no contact from agencies or media sales.
Thank you!
We’re Recruiting – Fundraising Manager
From your UK home-base you’ll be flying the flag for the charity outside of Wales as a Fundraiser. You’ll put on quality fundraising events and build strong relationships through our reputation and Welsh links making a difference when it comes to people with cancer.
Picture being our Fundraising Manager and putting on fundraising events such as dinners and corporate sponsored events like golf or racing days. And, linking with London in Wales Week promoting networking opportunities with grant-givers, major donors, commercial, and corporate sources. Plus, you’ll help manage and set up our high value business network committees outside of Wales which we’ve already made a start on.
In this Fundraising job you can expect to be doing things like:
- Sales & Relationship Management – you’ll be looking after a portfolio of our new and established individual and corporate high net worth donors
- Business Growth Development – you’ll have five figure income targets to meet so will plan your client cultivation work to report and present how your delivery is going
- Collaborating – you’ll interact with our key internal stakeholders about your work and join a team of colleagues across the business where sharing and building on ideas and taking on feedback is welcomed
- Networking – you’ll promote ways our donors and prospective clients can engage with our work and navigate relationships to grow and build connections
- Event Management – you’ll plan, organise and deliver quality fundraising events with networking and income opportunities
- Stewarding - through engagement and excellent customer care you’ll demonstrate our values in the way you work and encourage your portfolio of connections to become embedded in supporting our aims and wider work
To be our Fundraiser with a flair you’ll be skilled in areas where you can scope business development opportunities and turn them into income, manage commercial relationships and put on quality events, build an income pipeline and be self-motivated in pushing past targets.
Fundraising experience desired but not essential in comparison to your transferable skills. Similar jobs you may have experience in could be: Corporate Fundraiser, Fundraising Manager, Partnerships Manager, Business Development, Sales Executive, Recruitment Consultant, Recruitment Manager, Account Manager, Events Manager, Sales & Marketing, Estate Agency Sales, Travel Sales, Customer Care
We’d like your CV and a Covering Letter to demonstrate how you have done or could adapt to this type of Fundraiser role and match the job essentials. We’re looking for skills to show us you can deliver:
- Effective business relationships: Build and foster lasting working relationships among high net worth and corporate donor circles
- Exceptional customer care: Put into practice second to none donor care and a prestigious level of customer service
- Identify and scope viable business opportunities and build a growing income pipeline
- Plan, organise and manage events to fundraise and network
- Collaborate with the people around to come up with great ideas, put them into practice and take on feedback as well as lead and contribute
- Capture and communicate the results of your work across a range of people and discuss and influence groups to support our cause through talks, presentations and producing reports
- Be tenacious and self-motivated to proudly deliver quality work whilst making sensible decisions around priorities, organising your own time to meet deadlines and achieving goals
The details
Working 28 hours per week flexibly you’ll need a UK work base. The salary is £29,600 (or £37,000 FTE)
Days and hours can be built in and around our standard operating week as set out in our staff benefits. We’re open to making the working week fit into your own lifestyle and the nature and needs of this type of Fundraising role. With a lot of autonomy in where you run events to meet your annual target there may need to be some travel to a city/location where you’re generating the income or some events you run may be in evenings or weekends.
Around going to work events for the role the rest of the job can be done from home anywhere in the UK. Our Cardiff City Centre Head Office is always available to you too. Most Team meetings and day to day colleague work is handled remotely but we’d expect to see you in the office for things such as our quarterly team meetings.
To Apply
Please email your CV and covering letter to our People Team. Your application should demonstrate how your skills or experience match the job role essentials and your motivation behind your application. The closing date for your application to be submitted is by midnight the 14th May.
Your Staff Benefits
In return for joining us you’ll be part of a people orientated culture, make impact through a worthwhile cause and have Staff Benefits such as:
Core working hours 11am-3pm to fit work your lifestyle and personal life around our 7am-9pm general operating hours (flexibility in this type of role required around events)
Super flexible place of work options with no minimum Cardiff Head Office weekly attendance requirement although we encourage as much in office work as possible
A generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff)
- Your birthday off work once you’ve been here for 12 months.
- Opportunity to buy up to 10 days of additional annual leave per year
- Occupational sick pay after completion of probationary period
- Contributory pension scheme
- A tailored induction and support programme to help you succeed and excel
- An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
- The opportunity to participate in staff volunteer activities to support the wider organisation
- The opportunity to learn from, grow with, support and develop people who volunteer with US
About us
Around 20,000 people are diagnosed with cancer in Wales every year. We’re proud to support over 10% of those and we want to be there many more.
We give help, hope, and a voice to everyone affected by cancer. We understand how cancer can impact every aspect of life and how it affects families and friends too. Our wide range of services offer information, advice, and specialist support to people living with cancer, and their loved ones.
We’re committed to listening to the real experiences of people affected by cancer in Wales to drive the changes that make a difference.
More about US
At Tenovus Cancer Care we’re committed to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. We’re proud to be an equal opportunities employer who does not discriminate based on the Equality Act 2010’s Protected Characteristics. All qualified applicants will receive equal consideration for employment and we will adjust our recruitment processes where we can to support people who wish to join us.
When our people talk about working here they’re proud to reflect our values. They’ll use words such as friendly, fun and welcoming to describe their experience and love our work culture around job flexibility. As well as it being a nice place to work for a good cause the staff benefits are good. On top of the above we’ve got a stylish Head Office in the heart of Cardiff and things to support you in and out of work like an interactive induction programme, an accessible Learning Platform, development opportunities and experienced managers. Plus a Staff Social Committee who organise regular get togethers!
Equal Opportunities
At Tenovus Cancer Care we’re committed to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. We’re proud to be an equal opportunities employer who does not discriminate based on the Equality Act 2010’s Protected Characteristics. All qualified applicants will receive equal consideration for employment and we will adjust our recruitment processes where we can to support people who wish to join us.
If we can support you with your application at all please contact our People Team.
Your Personal Data
We’re committed to being transparent about how we collect and use that data and to meeting our data protection obligations and you can find full details about this in our Job Application Privacy Notice here on our Work for us page on the Tenovus Cancer website.
Should you have any queries regarding the use of your personal data, please contact our People Team.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Operations Manager
Responsible to: Chief Executive
Location: Office based in Aylesbury
Salary: £30,000 – £35,000 FTE per annum (pro rata for part time)
Hours: 28 – 36 hrs pw
Contract: 12-month FTC (maternity cover)
BucksVision is the leading charity supporting people affected by sight and hearing loss in Buckinghamshire and Milton Keynes through a wide range of tailored services and support. We are proud of the wide range of services delivered by our small, dedicated team and fantastic volunteers.
If you thrive where you have clarity of purpose, produce your best work when working in a supportive, collaborative environment and are motivated by seeing how your contribution makes a positive impact on the lives of people affected by sight and hearing loss, you could be just who we are looking for!!
We currently have an exciting opportunity for an Operations Manager to join our successful and experienced team on a fixed term contract providing maternity cover between July/August 2025 and July/August 2026.
Why is this role so critical to us?
The Operations Manager leads all BucksVision’s operational activities, including service delivery, financial processing and communications.
Have no doubts, this is a role with significant impact.
Together, with having your own clear accountabilities, you will collaborate and partner with Chief Executive to ensure that BucksVision’s services continue to be effective in delivering the charity’s aims and objectives.
Your Responsibilities will include, but not be limited to:
- Member of BucksVision’s Senior Management Team (along with the Chief Executive).
- Through collaboration with the Chief Executive, and the Trustee Board, ensure all BucksVision’s services are managed and are performing to expected high standards in support of our customers.
- Be the operational lead for BucksVision, managing service delivery, office administration, internal and external communications, and financial processing.
- Day-to-day management of the office and administrative duties ensuring efficient and effective processes are in place whilst inquisitive to seek out and implement areas for continuous improvement.
- Deliver strong line management responsibilities to one Administrator and deputise for the Chief Executive in their absence.
- Responsible for the management of BucksVision’s CRM system (Beacon)
- Manage the financial administration and processing of the charity, including invoicing, payments and payroll, and work with the financial auditors to ensure information is accurate and provided in a timely manner during the audit of annual accounts.
- Manage all internal and external communications to staff and stakeholders, including marketing and publicity materials such as BucksVision’s quarterly newsletter, website and social media.
- Proactively work with local organisations and partners to raise awareness of BucksVision’s services, through presentations, community events and other profile-raising activities.
- Responsible for dealing with customer queries, resolving these in a timely and effective manner, with excellent standards of customer service.
- Responsible for monitoring and reviewing operational activities, ensuring the services deliver results as planned.
- Provide operational support to the Chief Executive and Board of Trustees.
You will spark our interest by being:
- A good “all-rounder”, love the detail, obsessed with accuracy with broad operational and administrative experience.
- An experienced service delivery, project or operations manager ideally with experience in a charity or community sector organisation.
- Confident managing a diverse, and wide range, of administrative and operational tasks. No two days are the same!
- Able to coordinate several projects simultaneously, with a focus on ensuring customers receive a good service at all times.
- Able to demonstrate experience of monitoring, evaluating, and improving services for a charity, social enterprise or voluntary organisation.
- Comfortable working in a small charity with an open and friendly culture.
- Proficient user of Office 365 and CRM systems.
If our purpose excites you, you feel you have the skills required to excel in this role and want to join our team, we would love to receive an application from you!
We understand the requirements of job advertisements can, on occasions, appear a bit daunting. Please don’t be deterred from applying if you feel you don’t quite meet them all. Training and development will be provided to support your success.
Please apply with a copy of your CV and a covering letter explaining why you feel you are a good match for the role. Please note, applications received with no covering letter will not be considered.
The successful candidate must be freely eligible to work in the UK, as we are unable to accommodate sponsorship.
BucksVision is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from eligible candidates regardless of any protected characteristics.
The client requests no contact from agencies or media sales.
Thank you!
Join Us in Shaping Better Places
The Urban Design Group (UDG) is a small, dynamic charity and professional membership organisation dedicated to promoting excellence in urban design. With a vibrant network of nearly 1,500 members—ranging from professionals and educators to advocates and enthusiasts—we work to ensure towns and cities are designed for the people who live, work and thrive in them.
As we enter an exciting new phase with a 5-year strategy in development, we are looking for a Fundraising and Communications Manager to drive our income generation and communications efforts. This is a fantastic opportunity to help shape the future of a respected organisation at the heart of urban design in the UK.
About the Role
Fundraising & Membership Development
● Develop and implement strategies to grow our membership and diversify income.
● Secure new revenue through sponsorships, grants, and fundraising campaigns.
● Build strong relationships with stakeholders and funders.
Communications
● Raise UDG’s profile across the built environment sector, government, media and public.
● Manage all communication channels: email newsletters, social media, website.
● Lead media engagement and develop high-quality content and messaging.
Events
● Support the delivery of our flagship events, including the National Urban Design Conference and Urban Design Awards.
● Lead on planning, promotion, and delivery of both in-person and online events.
What We’re Looking For
Essential Experience
● Minimum 3 years in fundraising, marketing, or communications in a relevant sector.
● Track record of developing and delivering successful income-generation and engagement strategies.
● Strong communications experience across digital platforms and media engagement.
Essential Skills
● Excellent verbal and written communication, networking, and presentation skills.
● Website and CMS management; confident with tools like Mailchimp, Eventbrite, and Zoom.
● Strong organisational skills and the ability to manage multiple projects.
Personal Attributes
● Friendly, enthusiastic, and collaborative.
● A proactive self-starter with a solution-focused mindset.
● Passionate about making a difference through your work.
Desirable
● Experience delivering high-profile events.
● Knowledge of, or interest in, urban design, the built environment or sustainability.
● Experience working in a small or charitable organisation.
What We Offer
● Flexible Hybrid Working: One day in the office, the rest remote. Some UK travel and occasional evening/weekend work.
● Generous Holiday: 28 days pro-rata + bank holidays + Christmas closure.
● Supportive Team: Work with a close-knit, creative, and purpose-driven team
● Competitive Salary: £40,000 pro-rata.
The client requests no contact from agencies or media sales.