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Headway East London, E2, London (On-site)
£30,900 (£18,540 after pro rating)
We are looking for a creative and values-driven Communications Officer to support and develop the voice of Headway East London.
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Page 1 of 28
E2, London (On-site)
£30,900 (£18,540 after pro rating)
Part-time (21 hours per week)
Permanent
Job description

About the Role

Headway East London is looking for a creative and values-driven Communications Officer to support and develop the voice of Headway East London – working with our community of brain injury survivors, volunteers, and staff to co-produce content that shares our stories, increases awareness and broadens our reach.

You’ll play a central role in promoting our services, supporting income generation, and amplifying the voices of our members through a range of marketing and communications activity. You’ll balance digital know-how with a collaborative approach, developing accessible, engaging content across channels including our website, social media, e- newsletters, and print materials.

If you’re passionate about inclusion and creativity and are interested in working collaboratively to ensure our communications reflect the unique identity, voices, and values of our organisation, then this is your role.

Principal Duties and Responsibilities

Marketing & Communications Delivery

  • Deliver and support the implementation of our communications and marketing strategy across all channels (digital and print).
  • Support a regular calendar of activity across social media platforms (Instagram, Facebook, LinkedIn, BlueSky, YouTube) to maintain and grow a network of online supporters.
  • Support on maintaining and developing content for the Headway East London website (using WordPress and Elementor), including blog posts, service pages and events.
  • Create engaging, relevant and accessible content including copy, video, photography, audio and graphics (using Canva), in line with brand guidelines and accessibility principles.
  • Co-ordinate monthly e-newsletters and other communications using Mailchimp to a variety of audiences.

Community & Co-Production

  • Work with our members(services users - people with brain injury),volunteers and staff to co-create content that reflects their voices and experiences.
  • Ensure accessibility is embedded in all communications, including use of plain English, inclusive visuals, and a variety of formats.
  • Engage the wider Headway East London community in developing campaigns, storytelling, and communications planning.

Campaigns, Partnerships & Income Generation

  • Support fundraising and development teams to plan and deliver digital campaigns that increase donations, engagement and awareness.
  • Explore opportunities for brand development, partnerships and earned media that align with our values and strategic priorities.
  • Maintain and strengthen relationships with local and national media outlets and stakeholders.

Internal Communications

  • Support internal communication needs across the organisation, helping teams stay informed and connected across multiple sites.
  • Help develop internal resources and templates that enable teams to produce consistent, values-led communications.

Key Relationships - Internal and External

Internal: Members (service users), Volunteers, Day Service Co-Ordinators,
Service Leads of Departments, Director of Fundraising.

External: Public Audiences, Partner Organisations, Contractors e.g. Website
Developers, Graphic Designers, Press.

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Application resources
Posted by
Headway East London View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 15 January 2026
Closing date: 02 February 2026 at 09:00
Tags: Administration, Campaigns, Communications, Fundraising, Marketing, Customer Service, Brand, Content Writing / Copywriting, Social Media, Community Fundraising, Events / Activities

The client requests no contact from agencies or media sales.