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Page 24 of 28
Prospectus
London (Hybrid)
£17.84 - 17.84 per hour
Full-time
Temporary
Job description

Location: Central London (hybrid after induction) 

Contract: Temporary, 3 months 

Hours: 35 per week 

Rate: £17.84 per hour + £2.15 holiday pay 

Start: ASAP 

Prospectus is pleased to be supporting a long-established organisation that provides safe, suitable housing for retired professionals across the UK. The organisation manages a national portfolio of homes and is committed to delivering compassionate, customer-focused support to its residents. 

We are assisting them in the search for an Interim Housing Advisor to deliver high-quality housing services and ensure residents receive excellent support, safeguarding, and tenancy management. 

Your responsibilities will include: 

  • Contacting residents to update next-of-kin details, health or vulnerability information, and repair needs. 
  • Providing sensitive and effective customer service to elderly residents. 
  • Managing tenancy processes including sustainment, queries, and end-of-tenancy tasks. 
  • Recording and updating resident information accurately in Homemaster. 
  • Monitoring rent accounts, proactively addressing arrears, and supporting direct debit setup. 
  • Liaising with surveyors on repairs, property inspections, and voids. 
  • Ensuring all actions comply with safeguarding, GDPR, and RMHS policies. 

About You 

You will bring strong housing sector experience, excellent interpersonal skills, and a commitment to delivering high-quality service. 

You will have: 

  • Experience in housing roles such as Housing Officer or Housing Advisor.
  • Excellent communication skills with the ability to engage sensitively with older residents. 
  • Strong organisational skills, accuracy, and confidence managing your workload independently. 
  • Good IT capability, including MS365 and database systems. 
  • Experience handling tenancy management, casework, or customer-facing housing queries. 
  • Understanding of data protection and safeguarding practices. 
  • (Desirable) Experience with Homemaster, Allpay, or housing legislation knowledge. 

Applications will be reviewed on a rolling basis, so please apply ASAP by submitting your CV in Word format. 

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments at any stage of the process, please let us know. 

Organisation
Prospectus View profile Organisation type Recruitment Agency Company size 101 - 500
Posted on: 27 March 2026
Closing date: 03 April 2026 at 11:59
Job ref: 194507
Tags: Administration, Advice / Information, Christian, Housing