Policy and communications officer jobs

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

The role is a full time and permanent contract. This role is based at our UCL East campus with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible. 

The post-holder will support the day-to-day operations of activity at the UCL East Campus, help other Union departments in the activity they run at UCL East and support our team with social media, events and student engagement initiatives on the campus 

Do you have experience in event and social media support? Do you enjoy working with students and creating an exceptional experience for them? If the answer is yes, then we want to hear from you!

Our ideal candidate will have some basic event and social media knowledge, excellent administrative capabilities and should be comfortable supporting student staff.

Location: Home based

Contract: Fixed term until 31 March 2026 – Full time 35hrs per week

Salary: £27,250 gross per annum

Closing Date: 21 July 2025

Assessment Day: 5 August 2025

Are you looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for a Growth and Development Worker based in England to join our team. This is an externally funded post which will be focused on opening new provision and supporting existing provision in order to reduce waiting lists within specific funding areas. This is a very varied and rewarding role that requires someone who is self-motivated, organised, creative, tenacious, positive, IT competent and with a real interest in people. You need to be able to coach, empower and inspire our volunteers and cadets, both in person and remotely, to grow the Sea Cadets.

Responsibilities

• Delivering a variety of training sessions on, for example, recruitment of cadets and volunteers
• Developing new growth and recruitment tools and ideas
• Promoting flexible volunteering and the volunteer strategy
• Assisting with running our social media accounts
• Working with and empowering our volunteers to develop plans for growth
• Planning and setting up Juniors Sections in new and existing locations/units
• Delivering assemblies in schools
• Forming part of various working groups with colleagues to develop the tools, resources and processes needed to increase the positive impact of the Growth and Development team.
• Supporting the delivery of funded outreach projects

Requirements

• Previous experience of working with volunteers
• Experience delivering on multiple project plans simultaneously
• Ability to build and maintain excellent relationships with a variety of stakeholders remotely and face-to-face
• Experience delivering workshops and/or training
• Self-motivated and able to manage your time and workload effectively
• Flexible and enthusiastic
• Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK

For further information, please download the attached Recruitment Pack.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in this Growth and Development vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

224 Youth Zone is set to be a significant new part of South Bristol’s play and youth landscape – and we’re looking for a bold, experienced, and inspiring Head of Play, Youth & Partnerships to lead the charge.

As we scale up towards opening, this is your opportunity to shape a high-impact, seven-day-a-week frontline offer for up to 250 children and young people each night – energising a team, building a culture, and delivering at scale.

This senior leadership role sits at the heart of delivery, partnerships, and safeguarding, with the power to help shape the future of inclusive, relational, and values-led play and youth provision in the city – working alongside an incredible network of partners and community organisations.

What you’ll be doing:

· Lead the strategic development and operational delivery of our open access play and youth programme 40 hours a week of activities that are responsive, inclusive, and exciting!

· Line manage Team Leaders and oversee a large team of part-time and sessional staff, embedding a culture of reflection, excellence and relational practice

· Shape a delivery model rooted in Play Work and Youth Work theory, focused on progression, relationships, and personal development

· Be the Designated Safeguarding Lead ensuring all children and young people are safe and supported

· Build powerful partnerships with local organisations, schools, and services to strengthen our reach and offer

· Champion the use of CRM and data systems to track, evidence and grow our impact

· Play a vital role in organisational planning and decision-making as part of the Senior Leadership Team

What we’re looking for:

· A dynamic, experienced leader of services for Children and Young People, passionate about relational, inclusive, high-quality delivery

· Confident in staff management and programme design – able to motivate, support and inspire large teams

· A safeguarding expert, with a strong understanding of duty of care and safe practice

· A strategic thinker with the ability to lead both day-to-day operations and long-term vision

· Someone who thrives in a fast-paced, purposeful environment and believes deeply in the power of play and youth work

If you’re a thoughtful, values-led leader who puts children and young people at the centre and brings both strategic insight and a strong sense of purpose to your work, we’d love to hear from you!

For Further information please check out our website:Youth Moves

A truly rewarding role…supporting local people facing food insecurity

Job Title: Culinary Chef and Trainer

Location: Birmingham

Hours: Full-time, 40 hours per week

Contract: Permanent

Salary: £34540 per annum

About FareShare Midlands

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.

The Role

We’re looking for a Culinary Chef Trainer for our brand-new purpose built Commercial and Training Kitchen in The Coronation Food Project Hub, Birmingham, helping combat food insecurity by providing affordable, nutritious surplus food in a dignified and supportive environment for underserved communities. In addition to catering skills, you will need to demonstrate a passion for reducing food waste through innovation and creativity. 

Working closely with FareShare Midlands Head of Operations you will develop and mobilise the kitchen and catering service(s) for The Coronation Food Project, enabling significant increase in FSM’s reach, support and impact in tackling food insecurity. You will play a lead part in managing our flagship Kitchen, producing high quality meals from surplus food as well as catering for large corporate events. We are keen to grow a Catering skills programme in line with our Employability strategy and you will need to play a key role in informing and shaping the training programmes.  Like most charity roles, this is as much a “hands on” as well as management role.

Key Responsibilities
Food Preparation and Cooking

• Plan, prepare and cook high quality, innovative meals in a timely manner for staff, volunteers, visitors and the public as well as larger catering events, ensuring variety, nutritional balance, and high standards of taste and presentation.
• Ensure all food is made according to the recipe and portion control standards
• Adapt menus based on seasonality and availability of surplus food
• Address any feedback or special dietary requirements to ensure a high level of satisfaction, improving offerings

Menu Planning and Development

• Develop and create new recipes in collaboration with the staff, volunteers and local organisations
• Innovate dishes that align with the organisations concept and demand
• Monitor food trends and implement them in the menu, while maintaining FareShare’s brand and ethos
• Create and deliver menus for corporate events

Training

• Develop and coordinate the delivery of catering skills and cookery courses to individuals of all ages and abilities within The Coronation Food Project Hub Kitchen, ensuring equipment, resources and ingredients are appropriate to each class
• Supervise members of staff & volunteers supporting the delivery of cookery classes
• Participate in staff reviews, appraisal and personal development scheme
• Undertake further training as required

Kitchen Management

• Oversee kitchen team, including training, scheduling, and managing their daily tasks.
• Ensure proper stock control, including the procurement of ingredients, maintaining inventory, and minimising food waste. 
• Manage food costs, portion control, and kitchen meeting budgetary requirements.
• Work to guidelines from key stakeholders such funders, Public Health etc. keeping up to date with changes in food policy, strategy and dietary advice. 

Health, Safety, and Compliance

• Implement, manage and monitor all food safety standards, policies and protocols including sanitation, food safety, storage and food handling and distribution.
• Oversee the cleanliness, organisation, and hygiene standards of the kitchen, ensuring compliance with HACCP, COSHH and food safety regulations, ensuring effective and timely liaison with Environmental Health Officers.
• Compliance with the Health and Safety at Work Act, with specific responsibility for the health safety and welfare of all personnel within their control.  
• Reports all accidents and/or incidents and near misses in accordance with the organisations’ procedures.

People Management

•  Working closely with the Head of Operations and Food, provide effective leadership, management and supervision to kitchen staff, volunteers, setting clear priorities and targets.
• Ensuring that staff and volunteers understand their role responsibilities in line with FSM overall mission and have the resources, capacity and capability to effectively undertake their duties.
• Ensure and support adequate training and development of staff and volunteers within the team.
• Participate positively in FSM people management processes ensuring organisation and team development, undertaking all aspects of line management responsibility including supervision, development and appraisals for teams.
• Ensure the service is delivered by teams in accordance with FareShare Midlands Equality, Diversity and Inclusion and Staff Wellbeing Policies and maintain the values and culture of the FSM.
• Recruit, support and manage volunteers and staff teams.

Person Specification

Essential Experience, Skills & Competencies

• Minimum of 3 -5 years in a Chef/Kitchen Manager/ CDP or similar role.
• Expertise in various cooking techniques and styles.
• Ability to engage with a diverse range of people including corporate guests with strong customer service skills.
• Strong leadership, time management, and organisational skills.
• Ability to work under pressure and handle multiple tasks.
• Knowledge of kitchen safety, food hygiene, and sanitation regulations.
• Intermediate food hygiene level 3.
• First Aid Certificate.
• Able to travel and work weekends.

Desirable Criteria

• Experience of working in a charitable organisation
• Experience of working with volunteers in a charitable setting
• Experience of working with surplus food
• Culinary degree
• Mentoring/ Coaching experience

Competencies and behaviours

• Creativity and passion for food.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Team-oriented and a strong leader.
• An understanding of, and sympathy with FareShare’s mission.
• Flexibility of approach and ability to work in a team and across other internal teams.

 How to Apply

 To apply, please submit:

• A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
• Your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

“Right to Work” in the UK status is required.

Closing date: Monday 14th July 2025, 9 am
Interviews: As soon as possible and during week commencing 14th July 20

Job Title: Helpline Contact Centre Manager

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full time, Permanent 

Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.

The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 8 July 2025

Interview Date: 15 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Pepys House Charity is seeking a dynamic and highly organised Project and Operations Manager to lead the delivery of a 12-month NLHF Resilience Project: “Samuel Pepys House: Home of an English Chronicler.” This is the first professional post at Pepys House — the only surviving property owned and occupied by the 17th century diarist Samuel Pepys. This is a unique opportunity to shape the strategic future of a rare Grade I listed heritage site and to help realise its vision as a resilient, inclusive, and sustainable heritage destination. 

As the Charity’s first professional staff member, you will be central to coordinating planning, activity delivery, community consultation, strategic governance, and future sustainability. This role is both operational and strategic, requiring initiative, diplomacy, and a deep commitment to inclusive heritage engagement. You will work closely with the Charity’s Chairman and Trustees, as well as key stakeholders from the Samuel Pepys Club, a membership organisation promoting the life and times of Samuel Pepys, and original owners of the building. The Club has a wide and diverse membership with deep knowledge about Samuel Pepys which will inform both the pilot programme of events and the sustainable vision for the future of Pepys House.

About Brake
Brake is the UK’s leading road safety charity, dedicated to supporting people affected by road crashes and advocating for safer streets. Since 1995, we have been helping victims and their families to navigate the devastating impact of road collisions through the National Road Victim Service—providing immediate, compassionate, and tailored support for those who have been bereaved or seriously injured. Our mission goes beyond recovery; we campaign tirelessly for legislative and societal changes to prevent future tragedies and make roads safer for everyone.

Join Us as a Caseworker – Thames Valley Region - To apply for this role, you MUST be a resident in the Thames Valley area.

This year, Brake celebrates 30 years of life-changing work, and we’re looking for a committed and compassionate Caseworker to help us continue making an impact. If you are based in the Thames Valley region and want to help people at their most vulnerable moments, this could be the role for you.

Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide direct, trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.

This role is flexible, allowing you to structure your own working pattern within weekdays from 8AM to 6PM. While travel is required, you’ll have control over your diary. The work is challenging but immensely rewarding, requiring resilience, empathy, and a dedication to making a real difference in people’s lives.

Key Responsibilities

• Providing direct support to road victims and their families in the Thames Valley region, following Brake’s trauma-informed model of care.
• Managing a caseload of service users, ensuring their emotional, practical, and advocacy needs are met.
• Undertaking comprehensive needs assessments and creating individualised support plans
• Offering emotional and practical support—this can include helping families access therapeutic resources, financial aid, or even facilitating keepsakes to honour the memory of their loved ones
• Liaising with professionals, including police officers, Family Liaison Officers, mental health services, coroners, GPs, and other support organisations.
• Advocating for victims within medical, legal, and social services to ensure their voices are heard.
• Providing support through multiple channels, including in-person, remote calls, video chats, and messaging, depending on service user preferences.
• Completing safeguarding assessments and escalating concerns to the Designated Safeguarding Lead when needed.
• Maintaining accurate case records in compliance with data protection policies.
• Engaging in external clinical supervision to manage personal resilience and well-being.
• Participating in team meetings, training, and professional development to ensure the highest standard of service delivery.

What We Offer

• £26,000 per year (initial one-year contract, with funding in place and potential to extend).
• Flexible working hours—working pattern can be shaped around your needs.
• Mostly remote work, with travel to service users’ homes or safe meeting places (mileage expenses reimbursed).
• Death in service benefit, to the value of 2 x salary
• 36 days annual leave, including bank holidays and compulsory end of year shutdown
• Employee assistance program, including counselling, legal and financial advice.
• External trauma consultant support to aid in caseworker resilience.
• Structured induction, training, and ongoing development including in trauma-informed support and risk management.

Who We’re Looking For

Essential Requirements:

• A full, clean UK driving licence and access to your own vehicle.
• Resident in the Thames Valley area.
• Experience in frontline support services, preferably involving sudden bereavement or heightened vulnerabilities.
• Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
• Competency in I.T skills to work remotely.

Desirable Experience:

· Comprehensive understanding of the processes involved in the criminal justice system and coronial process

Personal Qualities:

• Self-motivated and resilient—able to navigate emotionally challenging situations.
• Empathetic and compassionate, with a commitment to helping others.
• Adaptable and creative, able to tailor support methods to individual needs.
• Strong communication and interpersonal skills, able to collaborate with professionals and service users alike.

Equality, Diversity & Inclusion

Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you

Bipolar is a severe mental health condition, characterised by extreme mood changes that range from manic highs to suicidal lows, affecting 2% of the UK population, and we are seeking a candidate who can work as part of our developing engagement in research, alongside our dedicated team of staff and volunteers in realising our ambition of making a far reaching and meaningful difference to the everyday lives of those impacted by Bipolar.

This role is 90% remote working. 

The Postdoctoral Research Manager will assist the Director of Research in running Bipolar UK’s Research Division:

• working with the charity and its multiple partner projects and collaborators to deliver on our current research commitments
• to develop the long-term sustainability of the Bipolar UK Research Division

This is an exciting role which will combine overseeing and managing existing and prospective research partnerships with research teams around the country and world, and taking part in the development of Bipolar UK-led research.

Current research partners include teams at UCL, Oxford, Cardiff and the GW4 Alliance, Swansea, King’s College London, Manchester, Birmingham, Newcastle, Lancaster, Liverpool, together with international organisations such as The Global Bipolar Cohort and the International Society for Bipolar Disorders. Our aim at Bipolar UK is to integrate research into the charity in a way which combines more traditional elements of facilitating lived experience involvement alongside actively contributing to and directing research. We are also striving to increase awareness of bipolar and to campaign for more bipolar-specific research, addressing the ‘bipolar gap’ within research and services.

Bipolar UK is very much a user-driven organisation. Approximately one-third of our staff, including our Director of Research, have lived experience of bipolar themselves, while many more have lived experience through family or close friends. Although lived experience is not essential for this role, we especially welcome applications from those with lived experience of bipolar and will expect anyone who takes on this role to have insight into the needs and priorities of the bipolar community, and a commitment to undertaking research which focuses on bipolar.

Bipolar UK is a warm and supportive working environment. The charity has a strong commitment to sustainable working practices and the well-being of its staff.Initially this role is for 2 years. However, research at Bipolar UK is expanding fast and it is highly likely that it will be possible to extend the role beyond this period, dependent upon new funding.

We are looking for someone who is committed to mental health and bipolar research in a way which reflects the priorities of the bipolar community both in the UK and worldwide, understands co-production with people who share lived experience and can explore diverse types of research questions and methodologies and working with a diverse range of researchers and research projects.

For full recruitment pack and how to apply please refer to the job pack attached below.

For questions before application please email research'at'bipolaruk'dot'org.

The People and Governance Coordinator is responsible for offering high level People team support, ensuring effective and efficient ways of working across the organisation and contributing to a positive employee and candidate experience.

The purpose of this role is to have oversight of all People team administrative processes and offer support to employees and managers. This role will also provide high-level administrative support to the Board of Trustees. You will support the smooth and efficient operation of our Board and its sub-committees, to ensure excellent governance is maintained.

Learning & Development Manager (LDM) – Cymru Wales, West Midlands & South West 

Home - Based but within commutable distance to Wales, West Midlands & South West

If you’re passionate about helping further the mission of Methodist churches, circuits and districts, then we would like to hear from you. As an experienced professional with a proven track record in learning and development, and management, you will be part of a Learning Network (LN), within the Ministries and Learning team and part of the Connexional Team of The Methodist Church.

The LN comprises 30+ staff working as part of a single team operating across the Methodist Church in Britain. The team is strategically and collaboratively managed by Learning and Development Managers (LDMs), each having responsibility for a number of Learning and Development Officers (LDO) working within a geographical area. We are seeking to recruit an LDM for the Cymru Wales, West Midlands and South West area. There is a requirement to live within this geography that includes the Methodist districts: Wales Synod Cymru, West Midlands (following the merger of the current Birmingham District and the Wolverhampton and Shrewsbury District on 1st September 2025), Southampton, Channel Islands, Bristol, and South West Peninsular.

Responsibilities of the Learning Development Manager include:

• strategic shared leadership of the LN
• leading and managing the LDOs, balancing the needs and expectations of lay and ordained
• developing, implementing and reviewing, alongside other LDMs and the Director of Ministry Learning, the strategic work plan of the LN
• building and maintaining good relationships across the Connexional Team and with individuals and communities across the church and beyond
• encouraging the sharing of individual gifts and experiences across a number of teams and stakeholders
• travel (including overnight stays), weekend and evening work

We are looking for someone who has:

• proven experience of coordinating and managing a dispersed team of staff and volunteers
• significant experience and is passionate about learning and development
• a strong commitment to collaborative and partnership working
• a proven track record of meeting deadlines within a complex and varied workload

Knowledge of the Welsh language would be a valuable asset to this role

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

For ministers in Full Connexion the standard terms of service apply.

Closing date: 23:59 on 21/07/2025

Interviews to take place on: 08/08/2025 in London in person.

N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Position: Data Operations Manager (Technology/IT)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Data Operations Managers sit within Product and Systems Management team.

Our Data Operations Managers have a key role in ensuring our end to end processes are working through our central CRM system. These processes include the processing of our income through the system such as Gift Aid, regular giving and special events, Direct Debits.

This role also ensures our end to end data flows are fit for purpose and that data within it are clean, accessible and available.

This role is responsible for:

• Custodian of our CRM data and responsible for major data import/export into the system including data validation, de-duplication, cleansing and fixing of data throughout the multiple data systems.
• Responsible for the curation and management of import and export routines of key fundraising data using appropriate tools.
• Responsible for forming and managing how the functions work within the Organisation to build key relationships with key data users to ensure data is correctly ingested
• Responsible for defining and setting standards and principles of data use in the system and fully enforcing these principles across the Organisation and to suppliers.
• Maintenance of legacy systems and processes where necessary

For this role we’re looking for:

• SQL (SSIS, SSRS) knowledge
• Knowledge of Dynamics CRM 365 and associated technology
• Working knowledge of KingswaySoft
• Knowledge of deduplication techniques
• Proven data management skills and experience

Closing date for applications: 9:00am on Monday 14 July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 14 July 2025

Interview Date: 23 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Service Charge Analyst

£43,000 | East London | Hybrid (2 days in office)
Gateway Housing Association

Robertson Bell are pleased to be exclusively partnering with Gateway Housing Association in their search for a Service Charge Analyst to join their close-knit, dynamic team on a permanent basis. Gateway are uniquely the largest Sheltered Housing provider in Tower Hamlets and were the first registered provider of older persons shared ownership in the borough. They are particularly proud of their new build properties for leasehold, shared ownership and direct sale, which are low-density and high-quality.

They are seeking an organised, diligent Service Charge professional to support on the technical side of the Service Charge lifecycle and improve processes within the department. You will work closely with budget holders, enabling data-led decision-making and supporting donor and committee reporting. As a key member of a small, collaborative team, you will be hands-on managing a mix of transactional and more advanced duties, proactive in ensuring the key points in the yearly Service Charge cycle run smoothly.

Role Responsibilities:

• Undertake assigned processing, accounting, monitoring, control and review of service charge income and costs on a periodic basis.
• Review service charge income and costs monthly to ensure they have been charged to the correct scheme and fully investigate and resolve any principal variances and anomalies identified (e.g., miscoding’s, duplications).
• Prepare periodic reconciliations of service charge income and costs on a scheme/block level and with the preparation of annual service charge estimates and actuals processes for all tenures.
• Resolve service charge queries from internal and external customers.
• Complete assigned elements of strategic delivery projects across the organization, particularly relating to service charge specific projects.
• Ensure consistent apportionment and allocation of scheme costs in mixed tenure blocks and other complex schemes and regular monitoring, control and analysis of such costs.
• Implement and embed key service charge systems and processes as part of the organisation wide service charge improvement project.

Person Specification:

• Experience in service charge computation, accounting and analysis, including preparation of service charge budgets, estimates and actuals
• Robust understanding of residential service charge management, including current legislative requirements and sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to strict deadlines
• Social housing experience.
• Experience of working with third parties, the wider community, and other external partners including managing agents

This is a hybrid position based out of Mile End. The closing date for applications is on the 15^th July with first stage interviews taking place the week commencing the 21^st July.

Applications will be under continuous review before then so please don’t delay in submitting your CV for consideration!

Prison Facilitator - HMP Liverpool

Location: HMP Liverpool
Department: Prison delivery
Salary: £28,274 per annum
Hours: 35 hours
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Liverpool. 

Working closely with the prison and their staff, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising peer opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and possess personal qualities that include resilience, determination and a problem-solving approach. 

This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. However, these roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Please note this role is subject to contract award.

‍Interviews are planned for: 4th August 2025

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

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