Policy and data manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You don’t need to tick every box; if you care about making a difference, we want to hear from you.
We’re looking for two Place Leads to help drive our work in Stoke-on-Trent and East Staffordshire. Each role will be rooted in its local area, but both will work across the whole county, helping us build more connected, inclusive systems that support people to be active in ways that matter to them.
This work is part of a wider investment from Sport England, focused on changing how systems support people to be active. That means shaping how physical activity is understood, prioritised, and embedded, not just in programmes, but in policies, partnerships, and everyday decisions. That includes health, local government, community development, and beyond.
You’ll work with partners, communities, and decision-makers to make sense of what’s already happening, spot where things are stuck, and help shift both the culture and the practice. The work will be messy, layered, and relational. Some days will be about strategy. Others will be about trust.
You’ll be part of a small, committed team working across policy, systems, community insight and practice. And you’ll be trusted to bring your own judgement, experience, and clarity to the role.
If you’re someone who can see the potential in people and systems, even when they’re tired or fragmented, we’d love to hear from you.
Role Outcomes:
- Improve wellbeing outcomes for families as part of place expansion work
- Connected, vibrant, proactive system of partners working in core priority places
- Grassroots, community organisations in our priority places are part of decision making
- Robust learning and evaluation framework in place the can effectively demonstrate the our impact across systems and directly for people living in place
- The people who need to understand and demonstrate system leadership do
- Coordinated, coherent approach has been developed to place based working in areas of focus.
What does this mean day to day?
- You’ll spend time listening to what’s emerging in communities, building trust with partners, and making sense of how insight, decisions, and action travel across the system.
- You’ll support our governance groups, coordinating agendas, shaping recommendations, and helping hold people gently but clearly to account for the things they’ve committed to.
- You’ll track where energy is building, where its leaking, and where attention needs to shift. That means spotting patterns, asking difficult questions, and making sure conversations lead to decisions, and decisions lead to change.
- You’ll need to hold contradictions without forcing resolution: where different truths exist at once, where progress creates new tensions, and where outcomes are unclear. Critical thinking is key; this role is as much about reflection and challenge as it is about delivery.
- Some days you’ll be co-designing a development session. Other days, you’ll be reflecting on what’s working, what’s drifting, and how we bring things back into focus. You’ll be supported by a small team who care about doing this work well, with clarity, kindness, and a shared sense of purpose.
How do we value you?
- Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays. This rises by an additional 1 day of leave per year after 2 years of continuous employment, up to an additional 5 days leave in total. (Pro rata for part time staff)
- Three concessionary days leave over Christmas and New Year (pro rata for part time staff)
- Death in service scheme up to the value of three times actual salary
- Volunteer day to spend either as a team or individual helping out with an organisation or cause you select
- Up to 8% employer contribution to pension scheme
- Reimbursement of the cost of a standard eye test as a user of visual display equipment
- Health & Wellbeing Cashplan – including access to a virtual GP any day anytime, Discounts to gym memberships, Retail discounts such as cinema tickets and your weekly shop.
- Access to Cyclescheme
- Annual CPD courses offered by Staffordshire University
- Online skills training platform – for employees to use to broaden their professional and personal development across a range of online courses.
- Access to counselling service.
To apply, please visit our website, read our recruitment pack, and send us your CV along with a cover letter answering the three questions below.
We’re recruiting on a rolling basis. If your application feels like a good fit, we’ll be in touch within a week to arrange an interview.
Questions to answer:
-
What draws you to place-based systems work, and what helps you stay with it when it gets messy or slow?
We’re interested in your motivation, but also in your mindset; how you approach complexity, pace, and change that doesn’t always follow a plan. -
Tell us about a time you helped hold people or partners to account in a way that built trust rather than eroded it.
This could be from work, volunteering, or anywhere you’ve had to navigate power, tension, or different agendas with care. -
How do you recognise when systems change is happening, and when it isn’t?
We don’t need a textbook answer. We want to hear how you spot movement (or drift), and what you pay attention to when trying to shift something deeper than outputs.
We exist to design out inactivity across Staffordshire and Stoke-on-Trent.
The client requests no contact from agencies or media sales.
Are you a highly-organised, unflappable administrator with the ability to manage competing priorities in a timely manner? The Student Christian Movement is looking for someone to lead the administration function of our small but mighty charity.
Responsible to the CEO, you will work across the charity, acting as secretary to our board of Trustees, responsible for HR and payroll function, act as line manager to two administrators, and add to the sustainability of the organisation by writing and submitting robust trust funding applications.
SCM has six members of staff, all but one of whom are part time, and achieves a great deal. Supporting progressive Christian students and members across the country to put their faith into action, no two weeks are ever the same. We are a dynamic and energetic organisation, working to challenge injustice and exclusion, grow thoughtful disciples and create community.
Each SCM community is different, but students can expect to find a warm welcome as well as activities including bible study, prayer, campaigns and social action, talks, discussions, and socials. As a national movement we come together at regional and national events to learn more about our faith and spend time as a community. We take action on issues of social justice chosen by our members.
We particularly welcome applications from disabled, Black, Asian and Minority Ethnic and LGBTQ+ individuals who are currently underrepresented in the organisation. Due to the nature of this role and the responsibilities of the successful post-holder, a genuine occupational requirement to be a committed Christian is in place for this role in accordance with the provisions of the Equality Act 2010.
Please use the forms provided; CVs will not be accepted. Applications should be submitted electronically in Word format by email to the address provided in the application pack.
Student Christian Movement is a registered charity in England and Wales, number 1125640, and in Scotland number SC048506
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You don’t need to tick every box; if you care about making a difference, we want to hear from you.
We’re looking for two Place Leads to help drive our work in Stoke-on-Trent and East Staffordshire. Each role will be rooted in its local area, but both will work across the whole county, helping us build more connected, inclusive systems that support people to be active in ways that matter to them.
This work is part of a wider investment from Sport England, focused on changing how systems support people to be active. That means shaping how physical activity is understood, prioritised, and embedded, not just in programmes, but in policies, partnerships, and everyday decisions. That includes health, local government, community development, and beyond.
You’ll work with partners, communities, and decision-makers to make sense of what’s already happening, spot where things are stuck, and help shift both the culture and the practice. The work will be messy, layered, and relational. Some days will be about strategy. Others will be about trust.
You’ll be part of a small, committed team working across policy, systems, community insight and practice. And you’ll be trusted to bring your own judgement, experience, and clarity to the role.
If you’re someone who can see the potential in people and systems, even when they’re tired or fragmented, we’d love to hear from you.
Role Outcomes:
- Improve wellbeing outcomes for families as part of place expansion work
- Connected, vibrant, proactive system of partners working in core priority places
- Grassroots, community organisations in our priority places are part of decision making
- Robust learning and evaluation framework in place the can effectively demonstrate the our impact across systems and directly for people living in place
- The people who need to understand and demonstrate system leadership do
- Coordinated, coherent approach has been developed to place based working in areas of focus.
What does this mean day to day?
- You’ll spend time listening to what’s emerging in communities, building trust with partners, and making sense of how insight, decisions, and action travel across the system.
- You’ll support our governance groups, coordinating agendas, shaping recommendations, and helping hold people gently but clearly to account for the things they’ve committed to.
- You’ll track where energy is building, where its leaking, and where attention needs to shift. That means spotting patterns, asking difficult questions, and making sure conversations lead to decisions, and decisions lead to change.
- You’ll need to hold contradictions without forcing resolution: where different truths exist at once, where progress creates new tensions, and where outcomes are unclear. Critical thinking is key; this role is as much about reflection and challenge as it is about delivery.
- Some days you’ll be co-designing a development session. Other days, you’ll be reflecting on what’s working, what’s drifting, and how we bring things back into focus. You’ll be supported by a small team who care about doing this work well, with clarity, kindness, and a shared sense of purpose.
How do we value you?
- Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays. This rises by an additional 1 day of leave per year after 2 years of continuous employment, up to an additional 5 days leave in total. (Pro rata for part time staff)
- Three concessionary days leave over Christmas and New Year (pro rata for part time staff)
- Death in service scheme up to the value of three times actual salary
- Volunteer day to spend either as a team or individual helping out with an organisation or cause you select
- Up to 8% employer contribution to pension scheme
- Reimbursement of the cost of a standard eye test as a user of visual display equipment
- Health & Wellbeing Cashplan – including access to a virtual GP any day anytime, Discounts to gym memberships, Retail discounts such as cinema tickets and your weekly shop.
- Access to Cyclescheme
- Annual CPD courses offered by Staffordshire University
- Online skills training platform – for employees to use to broaden their professional and personal development across a range of online courses.
- Access to counselling service.
To apply, please visit our website, read our recruitment pack, and send us your CV along with a cover letter answering the three questions below.
We’re recruiting on a rolling basis. If your application feels like a good fit, we’ll be in touch within a week to arrange an interview.
Questions to answer:
-
What draws you to place-based systems work, and what helps you stay with it when it gets messy or slow?
We’re interested in your motivation, but also in your mindset; how you approach complexity, pace, and change that doesn’t always follow a plan. -
Tell us about a time you helped hold people or partners to account in a way that built trust rather than eroded it.
This could be from work, volunteering, or anywhere you’ve had to navigate power, tension, or different agendas with care. -
How do you recognise when systems change is happening, and when it isn’t?
We don’t need a textbook answer. We want to hear how you spot movement (or drift), and what you pay attention to when trying to shift something deeper than outputs.
We exist to design out inactivity across Staffordshire and Stoke-on-Trent.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about upholding the rights of other Disabled people? Would you like to bring your whole self to work?
Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all.
This role involves working with people across all of Barnet’s diverse communities. Therefore, we’re looking for people with a demonstrable commitment to the social model of disability and equality, with their own direct lived experience of disability, and an ambition to contribute to a fairer society for all.
The successful candidate will spend their time delivering a frontline welfare benefits triaging service with the support of a senior caseworker.
To succeed, you will need experience of advice work which includes using a benefits calculator and signposting. The role also involves managing our telephone and email inbox into the advice service and obtaining feedback about the service from clients alongside initial advice giving. The role could include some short-term casework including concessionary travel claims when capacity allows.
You will need excellent communication skills and be unphased by people presenting with multiple issues, often in emotional distress. You’ll be excited by the challenge of learning new things and have a good knowledge of the services used by disabled people.
In return, we offer a supportive and friendly workplace, with a focused but flexible culture, where you can bring your whole self to work.
This is a home-based role, with some travel around Barnet needed, approx. 2 days a month. Most of the triaging work can be completed online or over the telephone, but there may be a need for some face-to-face client work from time to time. You will therefore need to live within a reasonable travelling distance of Barnet. Some travel to other venues in London may also be required, for example for staff away days or other meetings.
We encourage flexible working to suit your work/life balance preferences where possible; however, some working days might be determined by appointments. We also operate a Time Off In Lieu (TOIL) system.
To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and how you would use your lived experience of disability to inform your delivery of the role.
The successful candidate must be willing to undergo an enhanced DBS check and have the right to work in the UK.
Using our lived experience of disability to create more inclusive services and communities


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about education and eager to make a difference? Join our dynamic and mission-led team as an Educational Programme Coordinator. You’ll play a vital role in delivering high-impact tuition programmes, helping students overcome barriers and reach their potential.
If you're an organised and empathetic communicator who thrives in a fast-paced environment, this role offers the perfect blend of responsibility, variety, and purpose.
What You'll Do:
- Set up and manage tuition programmes for schools and Local Authorities and charities.
- Match tutors to students based on individual needs, availability, and subject expertise.
- Act as the main point of contact for families, tutors, school/LA staff, and link workers throughout each programme.
- Review EHCPs, student profiles, and supporting documentation to understand individual learning needs and tailor support accordingly.
- Respond to new tuition referrals and gather the information needed to plan appropriate support.
- Deliver tutor induction sessions to support onboarding and prepare tutors for their roles.
- Complete Risk Assessments prior to the start of each tuition programme.
- Share lesson feedback, gather input from stakeholders, and monitor student progress.
- Report on the impact of tuition and flag any concerns or areas for improvement.
- Attend tutor interviews and liaise with the recruitment team to fill roles.
- Troubleshoot and resolve issues throughout the day to ensure smooth programme delivery.
- Attend regular stakeholder meetings and share updates on student progress.
- Refer any safeguarding concerns to the Designated Safeguarding Lead (DSL).
We’re looking for someone who:
- Communicates clearly, empathetically, and professionally with a wide range of stakeholders.
- Builds trust and maintains strong relationships through consistent, responsive, and thoughtful communication.
- Is highly organised, with excellent attention to detail and the ability to manage multiple programmes and priorities at once.
- Stays calm and adaptable in a fast-paced environment, responding to challenges with confidence and a problem-solving mindset.
- Takes initiative to resolve day-to-day issues and improve systems and processes where needed.
- Is proficient in Google Sheets, Docs, and Gmail, and comfortable learning new digital tools.
- Has a genuine interest in education and in supporting students with diverse and complex needs.
- Has experience providing administrative or operational support to a team, ideally within an educational or youth-focused setting.
- Can work from our office in Angel, London four days a week, with the option to work remotely one day per week.
- Shares our commitment to safeguarding and promoting the welfare of children and young people.
Bonus if you have:
- Experience working with children with SEND, SEMH, and EHCPs.
- Knowledge of the UK education system.
- A background in teaching or coordination.
- Experience using tracking systems or CRMs.
Benefits
What We Offer:
- A friendly, supportive team that values growth and collaboration.
- Comprehensive training and development opportunities.
- Generous benefits package, including:
- 26 days of annual leave (plus Bank Holidays).
- Private health insurance with dental, physiotherapy and mental health support.
- Discounted gym memberships
- Enhanced parent policies.
- Regular team socials, events, and celebrations.
- Workplace Pension
- Salary: £24,000 - £27,500
About Us:
At Tutors Green, we believe every student deserves access to high-quality education—regardless of their background or circumstances. For over ten years, we’ve worked closely with schools and Local Authorities to deliver personalised tuition programmes that help disadvantaged pupils build confidence, overcome barriers, and achieve their academic goals.
We currently partner with over 100 schools and multiple Local Authorities across the UK. Our tutors support students with a wide range of needs, including those with SEND, SEMH, and EHCPs, and our team is committed to providing compassionate, impactful support where it’s needed most.
It’s an exciting time to join Tutors Green.
Demand for our services has grown rapidly, our internal team has doubled in size, and we’re working with more students, schools, and charities than ever before. As we continue to scale nationally, we’re looking for dedicated individuals to help us deliver life-changing education to the young people who need it most.
An Enhanced DBS check is required for this role, in line with our Child Protection and Safeguarding procedures. If you do not currently hold one, we will process this for you as part of the pre-employment checks.
Applications close on Friday 8th August. 1st stage interviews start immediately. Final stage interviews start in the week beginning Monday 21st July in our offices in Angel. Apply early to avoid missing out.
As part of our recruitment process, online checks on public profiles may be conducted in line with data protection laws. We ensure all checks are fair, non-discriminatory, and free from bias based on protected characteristics. Applicants are encouraged to maintain professional online profiles.
By applying, you consent to Tutors Green storing your personal details in our secure, GDPR-compliant database. We respect your privacy and will use your information solely for recruitment purposes.
Making first class tuition accessible to all students
The client requests no contact from agencies or media sales.
Background to the role
Job description
Job Purpose
The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.
The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.
Key Tasks
- Act as the first point of contact for all referrals over the weekend across both hospitals.
- Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
- Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines.
- Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available.
- Collect feedback from service users and upload to case management system.
- Prepare and keep stock of AUKEL Welcome Packs and service leaflets.
- Deputise for the manger at discharge planning and other meetings as required.
- Support hospitals to improve the patient’s experience of the discharge process.
- Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced.
- Work collaboratively with other agencies providing support services.
- Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital.
- Plan and develop person centred interventions to provide short term support for people after hospital discharge.
- Deliver the front-line support services over the weekend
- Provide occasional cover for the A/L of other Project Officers
- Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
- Supervise, support and develop DSWs and volunteers in your service.
- Liaise with the handyperson service about referrals and jobs for service users.
- Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends.
- Arranging access visits to service user’s homes.
Administration
- ·Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
- Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App).
- Ensure wards have good supply of service leaflets and referral forms.
- Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
- Ensure customer feedback questionnaires are sent at the end of each intervention and record returns.
- Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner.
- Provide cover as needed, i.e. annual leave and sickness, for the services you manage, and other hospital settle services provided by AUKEL
- Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners.
Quality
- Be familiar with and to implement AUKEL policies and procedures.
- Ensure the service is delivered in accordance with Care Quality Commission fundamental standards.
- Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
- Respond to safeguarding or other concerns and make appropriate reports and management action
Liaison
- Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
- Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
- Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
- Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
- Liaise with contractors to arrange deliveries and works to service user’s homes.
General
- Meet regularly with your line manager for support, supervision and appraisal.
- Attend team and staff meetings, (and other meetings) as required.
- Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
- Undertake any training required to fulfil the post.
- Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
- Work within AUKEL’s expectations of professional boundaries and confidentiality.
Functional Links
- The Home and Settle Project Officer is supervised directly by the Home and Settle Manager.
- Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across East London.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience
Essential
- Minimum of 2 years’ experience of working within a health or care setting.
- Experience of using IT systems to record work done.
- Experience of supporting colleagues (this could be in a non- managerial position)
Desirable
- Experience of working within a hospital setting
- Experience of managing and developing staff.
- Experience of working with older people
- Experience of conducting assessments and risk assessments.
Knowledge & Understanding
Essential
- Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
- Understanding of the needs of patients who may lack family or other support.
- Understanding of the needs of lone workers whilst working in the community.
- Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
- Understand of and commitment to equity, diversity, inclusion and dignity.
Desirable
- Knowledge of CQC fundamental standards
- Understanding of NHS hospital discharge procedures
Skills/Attributes
Essential
- Excellent interpersonal skills
- Excellent verbal and written communication
- Intermediate IT skills
- Excellent planning and organisational skills
- Ability to work calmly under pressure.
Additional Requirements
- This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
- The role is required travel across East London
- Flexibility in working hours to meet organisational needs.
Additional Information
- This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
- In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
The client requests no contact from agencies or media sales.
Starting Salary: £34,629 - £37,868 (pro rata) This is the full-time amount, and the salary will be prorated based on the hours of the post.
Contract: Permanent
Location: Working from home.
The successful candidate must be able to travel widely around the area covered
Hours: Part time 3 days per week (21 hours per week)
Job Profile
CAFOD’s work in the Catholic community of England and Wales is to inspire and resource Catholics to participate in the Church’s mission to overcome poverty and injustice in partnership with CAFOD.
The main purpose of this role is to inspire and increase the participation in CAFOD’s work of Catholic parishes, schools and the broader Catholic community within the Plymouth Diocese. CPCs are accountable for delivering CAFOD’s annual participation plans locally across England and Wales. As well as growing the number of parishes and schools participating to address global poverty and express solidarity with our global family, we aim to increase the breadth of their engagement, participation.
This will be accomplished partly by the recruitment and support of a team of committed, inspired and well-resourced volunteers working in parish and school communities to enable and equip Catholics to give, act and pray. The work will also involve meeting important church-based stakeholders, advisers and networks within the diocese to build fruitful and positive relationships.
The post reports to the Community Participation Manager for Wales & West Region (The dioceses of Lancaster, Liverpool, Salford, Shrewsbury, Wrexham, Cardiff-Menevia, Clifton, Birmingham, and Plymouth)
The Community Participation Coordinator (CPC) is part of a regional team working across a group of dioceses and whilst having a primary focus on one diocese, is responsible for the results of the regional team plans in relation parishioner and school participation and volunteer recruitment and retention.
The role will be home based, although the post holder will be mobile and flexible to meet volunteers, clergy and other stakeholders and contribute at events as required.
The role requires a willingness to be adaptable to support the work of the regional team, deploying skills, knowledge and at times activity in other parts of the regional team area. This is likely to require some additional travel (which would be reimbursed by CAFOD). The post also requires weekend and evening work for which time off in lieu (toil) can be claimed.
Key Responsibilities
Delivering participation plans
- Share accountability for delivery of annual participation plans for the region (a group of dioceses) with a primary focus on one diocese, and for fundraising, education, campaigns, and other targets, as delineated by the participation plan for the region. It is usually anticipated that the role will have an 80% focus on parish communities and a 20% focus on school communities
- Contribute to the development and delivery of a regional plan across a number of dioceses in support of the annual participation plans and appropriate for local contexts
- Achieve targets for increasing parishioner and children & young people participation primarily through recruitment and retention of volunteers and working with clergy, religious, diocesan and parish advisers and administrators etc.
- Monitor and share information around community participation and recruitment, activity, development and retention of volunteers
- Closely monitor parish participation activity
Managing volunteers
- Be the local volunteer manager in a specific diocese or dioceses
- Hold the relationship with, and coordinate the work of, a number of volunteers in order to achieve the annual participation plan in the region
- Contribute to increasing the number and activity of parish and school volunteers and volunteer co-ordinators in line with the regional team plan
- Contribute to the development of volunteering opportunities and volunteer leadership
- Match the offers, skills, experiences and expectations of volunteers with opportunities and needs in relation to CAFOD’s plans for parishioners and children & young people
- Ensure each volunteer is appropriately inducted, briefed, trained and resourced
- Increase and ensure volunteer retention through induction, support, affirmation and effective management of the volunteer throughout their involvement with CAFOD
- Organise and promote volunteer meetings and training opportunities to be delivered either by national programme teams or self or members of her/his regional team
- Ensure volunteer records are accurate and up to date on the database.
Managing relationships
- Build and maintain key relationships, including with priests, advisers, school staff and others within a diocese as determined in the regional plan. Be point of contact with the local Bishop.
- Build and maintain effective working relationships with diocesan communications officers and press and be a point of contact for local broadcast and print media, to increase opportunities for Catholics to hear about CAFOD’s work, working with and through media volunteers where possible.
All staff are expected:
- To attend and contribute to regular Team, Group and CAFOD-wide meetings and briefings
- To participate in training and other activities as requested by the line manager
- To work as a supportive member of the team, providing cover for and training of other team members and volunteers as required
- To be accountable for the achievement of objectives set by the line manager
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves responsibility for people who will have contact with children, young people and vulnerable adults and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).
Person Specification
Understanding our context
- A Understanding Catholic identity: detailed and sympathetic knowledge of the life, culture and structure of the Catholic Church in England and Wales, and an ability to work effectively within it; especially an understanding of parish community life
- B Understanding CAFOD: understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve.
- C Understanding international development: have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities
Working together
- D Managing ourselves: Strong interpersonal skills including an ability to develop personal relationships quickly and to inspire and convince others. Ability to be self-motivated and able to work in isolation at times.
- E Working with others: builds positive and fruitful partnerships particularly with volunteers; works effectively as part of a regional team to ensure sharing of good practice and shared workload; being willing and able to help other team members and be helped to achieve delivery of a regional team plan
- F Communicating: can communicate strongly CAFOD’s vision for community participation and volunteer partnership; share knowledge and information across CAFOD
- G Looking outwards: Collaborates with partners, supporters and donors to achieve the best balance between their objectives and CAFOD’s Mission
Making change happen
- H Managing resources: confident with analysing and using data for planning, monitoring and reporting: Proven planning, time-management and organisational skills
- I Achieving results: Ability and willingness to focus on achieving results, especially for the delivery of shared regional plans for community participation and income growth
- J Managing our performance: Ability and willingness to work to targets and achieve results
- K Taking the lead: Motivates others to get things done
Job-specific competencies
- A demonstrable commitment to volunteering and understanding of its potential as a force for change
- Experience of managing multiple stakeholders and relationships to successfully achieve objectives eg with clergy, stakeholders and a wide variety of volunteers.
- Experience of managing volunteers, including recruitment, retention, deployment and celebration.
Please click here for a full list of CAFOD’s Staff Benefits
Come and join us and help make a real difference in the lives of the world’s poorest communities.
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This position will play a vital part in supporting the Income Generation department and the charity as a whole, helping to raise awareness, engage supporters, and drive fundraising efforts across multiple channels.
The ideal candidate will be proactive, results-driven, and have a passion for charity work. This is an exciting opportunity to create the marketing strategy for a growing charity while working closely with various departments to ensure a unified message and approach is taken.
Key Responsibilities:
- Campaign Development: Plan and execute integrated marketing campaigns that promote the charity’s mission, events, and fundraising activities across digital and traditional platforms.
- Brand Awareness: Increase the visibility and awareness of the charity through targeted marketing strategies, including social media, email marketing, and public relations.
- Content Creation: Produce compelling content (e.g., newsletters, social media updates, website pages, impact reports, press releases) that resonates with our target audiences and promotes the charity’s work.
- Partnerships & Stakeholder Engagement: Work closely with the Income Generation team to create marketing materials and campaigns that support donor acquisition and retention.
- Data Analysis & Reporting: Monitor and report on the effectiveness of marketing campaigns, using data to refine strategies and improve outcomes.
- Collaboration: Work cross-departmentally with other teams within the charity to ensure consistent messaging and alignment with the organisation’s goals.
- Event Promotion: Support the promotion and marketing of fundraising events and initiatives to increase participation and visibility.
- Community Building: Engage with the charity’s supporters, volunteers, and partners, creating a sense of community and encouraging long-term relationships.
To prevent homelessness by providing stable and secure accommodation for vulnerable families, lone parent families and single & pregnant women

The client requests no contact from agencies or media sales.
Would you like to play an important role in running an organisation that improves the way science is covered in the news?
Diet, microplastics, climate change, e-cigarettes, Alzheimer’s....if it's in the news and it’s controversial, the SMC will be working hard to pump out accurate, evidence-based science into the 24 hour news media.
But this frenetic media operation must have rock-solid operations support behind it. It needs a highly competent, confident, organised and efficient individual who supports the SMC’s mission but loves running the operations behind the scenes. The successful candidate will be a calm, self-sufficient problem solver who makes the charity run smoothly and who takes satisfaction from ensuring that the team of energetic, dynamic press officers can make a difference to science in the media every day.
The Head of Operations and Governance is a key member of senior staff. You will be either a practised operations specialist looking for a new challenge or someone with relevant experience looking to step up to their first role leading operations. In this role, you will:
- Be responsible for financial management, fundraising admin, preparation of annual accounts and bookkeeping
- Support the CEO in fundraising initiatives and project admin
- Provide the operational underpinning for the Centre ensuring the smooth running of IT, events, contracts and all office systems
- Act as secretariat to the Board of Trustees, Advisory Committee, Remuneration Committee and Audit and Risk Committee
- Guide the governance of the charity and complete statutory reporting.
You must be highly organised and have a clear head for numbers and systems. Often working under your own steam and multitasking to tight deadlines, you will need to be efficient and committed to the unique needs of this role without being drawn into the science and media activities of the Centre.
Experience of the charity sector, finance and/or governance is an advantage.
You must have the right to work in the UK. We cannot provide visa sponsorship.
Starting salary: £41,400-£56,700 depending on experience, with an annual performance-related pay increase
Application deadline: 9am Monday 4th August 2025
Interviews: Tuesday 19th August 2025
To start: October/November 2025
Location: We are an in-person Central London office where staff work on site 5 days a week, but opportunities for flexible working will be considered.
For information
For an informal discussion about the role please contact (between 14 and 25 July):
- Selina Kermode (current post holder) [email listed on the jobs page of the Science Media Centre website]
- Fiona Fox (Chief Executive) [email listed on the jobs page of the Science Media Centre website]
The application deadline is 9am on Monday 4th August, and interviews will take place on Tuesday 19th August. Click on the 'Redirect to recruiter' button below for instructions on how to apply.
The client requests no contact from agencies or media sales.
Purpose of the Job
The role is a key part of the HFEH Mind team delivering mental health services across Hammersmith & Fulham, Ealing, and Hounslow.
The Volunteer Coordinator is responsible for recruiting, supporting, and retaining volunteers across the charity. You will ensure that volunteers have a positive experience, receive appropriate training and guidance, and feel valued for the time and skills they give. You will also work closely with staff to match volunteers to roles.
We currently offer three types of volunteering roles at HFEH Mind:
- Client facing support– Working alongside staff supporting service users
- Events – Supporting outreach & fundraising efforts and promoting our work
- Central Support – Blogging, graphic design, administration, etc.
General/Key Responsibilities
- Interview, recruit, onboard, and induct new volunteers in line with organisational needs, maintaining around 50-60 volunteers across the charity.
- Work with staff to identify new volunteering opportunities and develop volunteer role descriptions.
- Work effectively to ensure volunteers feel a part of HFEH Mind and gain value from their time with us.
- Develop and maintain volunteer policies, role descriptions, and procedures.
- Ensure all volunteering activity adheres to safeguarding, GDPR and health and safety policies.
- Promote volunteering opportunities through social media, local networks, and community partnerships
- Develop and deliver engaging volunteer training, support sessions and recognition initiatives.
- Be the main point of contact to support volunteers, listen to suggestions and/or concerns and support in resolve any volunteering related issues or complaints.
- Provide advice and guidance to volunteers about their matched relationship (with support from the wider team) and highlight safeguarding concerns as appropriate.
- Ensure each volunteer is assigned a named supervisor and receives appropriate supervision (at least every 4–6 weeks depending on role)
Volunteering Experience
- Ensure volunteers are receiving regular supervision and support during their placement.
- Monitor volunteer satisfaction, provide ongoing recognition and celebrate volunteer contributions
- Regularly report on the volunteer experience, including both quantitative and qualitative feedback & exit interviews
Administrative
- Maintain an up-to-date volunteer database and contact list.
- Support Director of Adult Services to provide reflective practice sessions for service-facing volunteers.
- Ensure volunteer training compliance is at required levels.
Other Responsibilities
- Join monthly volunteer meeting with Operational Directors, Head of Marketing & Communications and Head of HR.
- Ensure that equity and inclusion are at the heart of our volunteering programme and share in our commitment to equality of opportunity and to eliminating discrimination.
- Contribute to our fundraising effort by embracing opportunities to fundraise yourself, to promote fundraising and to support the fundraising team.
- Share our commitment to safeguarding adults and children at risk of harm, and ensure that volunteers are trained in and adhere to safe practice.
- Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy.
- Undertake any other duties commensurate with the level of the role.
Person specification
Essential
- Experience of working with or coordinating volunteers, ideally in a charity.
- An understanding of and commitment to improving the mental health of our communities, and ability to ensure that volunteers with lived experience of mental health problems are included and supported.
- Excellent verbal and written communication skills and the ability to work with people with from diverse communities with a range of life experiences, views and reasons for volunteering
- Ability to support, organise, and motivate people, and ensure that volunteers feel like they belong within the organisation
- Good IT and administration skills (e.g. Microsoft Office, databases)
- Commitment to equality, inclusion and the values of the charity sector.
- Understanding of safeguarding, GDPR and confidentiality.
- A proactive and flexible approach to problem solving
- Ability and willingness to travel to HFEH Mind sites.
Desirable
- Experience of working in the charity or community sector.
- Experience of HR administration, in particular recruitment and onboarding.
- Experience in delivering training or group facilitation.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
The Strategic Organisational Development Lead is responsible for leading the development of Battersea’s future-focused organisational capabilities - such as project and portfolio management, change management, digital and data skills, and human behaviour change - while ensuring our core frameworks for career development, leadership, and performance management remain aligned with our strategic goals.
Working closely with colleagues from Learning & Organisational Development, HR, Internal Communications, Academy and Volunteering as well as Senior Stakeholders from across the organisation, the Strategic Organisational Development Lead will play a key role in implementing our People Strategy, diagnosing associated capability needs, and designing impactful Organisational Development interventions.
A skilled collaborator and influencer, they will partner with senior leaders and stakeholders to embed best practice, build organisational capacity for change, and position Learning & Organisational Development as a centre of excellence at Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 21st July 2025
Interview date(s): First stage interviews: 1st August 2025, second stage interviews: TBC
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
Are you an experienced HR professional looking to make a meaningful contribution to a national organisation at the forefront of eye health and clinical education?
An exciting opportunity has opened up to join a small and welcoming HR team within the UK’s professional body for those working in vision and eye care. This organisation plays a vital role in supporting clinicians, setting professional standards, shaping public health policy, and advancing research and education in the field of optometry.
Following an internal promotion, they are seeking an HR Officer to help deliver a high-quality, proactive HR service across the organisation. The role is offered as a permanent contract with flexibility on hybrid work. The post holder is expected to be in the workplace 20%-40% of their time.
Reporting to the Director of People, you will play a central role in delivering high-quality HR operations across the employee lifecycle, from recruitment and onboarding through to payroll, policy development, and day-to-day advisory support for staff and managers. You will also be responsible for ensuring compliance with relevant legislation and codes of practice, while keeping HR data and systems accurate and up to date.
The successful candidate will bring solid generalist HR experience, strong Excel and data management skills, and an understanding of pensions administration and employment legislation. A CIPD qualification or equivalent experience is required, and familiarity with end-to-end recruitment and first-line employee relations advice will be key.
To apply, please send your CV and a Cover Letter (max 2 A4 pages) explaining your interest in the role and how your experience aligns with what we are looking for.
Applications close at 23:59 on Thursday 17 July 2025. Interviews will be held in person on 29th – 30th July in central London.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Coproduction and Volunteer Co-ordinator
Service: Neurodiversity Sheffield
Location: Sheffield with flexibility to work from home
Hours: 30 hours per week (4 days, part-time)
Salary: £28,598 - £31,384 FTE per annum (£23,187.57 - £25,446.49 per annum for part-time, 30 hours per week)
Contract type: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Are you a self-motivated team player with a can-do attitude, who is solution focused and passionate about making a difference? If so, we want to hear from you.
At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.
Family Action are delighted to offer this opportunity within the Neurodiversity Sheffield.
This is an exciting time to join Family Action to help shape services via a newly created role. The post seeks to find innovative ways of supporting parents/carers and professionals faced with the day-to-day challenges of supporting children and young people with neurodiversity in Sheffield.
Your impact
This is an opportunity for the right person to make a real difference in the lives of children and young people and their families. The details of the role will be shaped by the post holder in collaboration with parents/carers and other stakeholders and will vary according to the needs of the local area.
Your responsibilities will include:
- Working directly with parents/carers to help shape service - coproduction
- Leading on the recruitment and training of parent/carer volunteers
- Leading the organisation of drop-in sessions for early support
- Leading on marketing and communication through webpage development, marketing materials and social media, ensuring information is coproduced and meets the needs of families/professionals in Sheffield.
Your skills
You will hold a recognised professional qualification (degree or NVQ 4) in social work or social care, health or education. We are particularly interested to hear from applicants who have lived experience of SEND and/or experience of working with families with SEND in an educational environment, local authority, voluntary organisation.
An ability to work collaboratively with families in an inclusive way is essential to this post.
This is an opportunity for the right person to make a real difference by providing the families of Sheffield with advice, support and information to help them to achieve positive outcomes.
What will we offer you?
You will join a positive team, passionate about delivering high quality innovative services with a strong commitment to continuous learning and development. You will be supported to develop your knowledge and skills with the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core. You will be offered regular individual supervision and trauma informed group consultation together with your team. Family Action offers a generous pension scheme and leave entitlements.
We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment.
We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills, then we look forward to hearing from you.
Main Requirements (for details check the job description and person specification):
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced DBS
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays pro rata.
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Apply directly via our Careers Hub. Click the “Apply Now” link on the advert and fill out our digital application form
• Closing Date: Friday 18th July 2025 at 5.00pm
Interviews are scheduled to take place on Thursday 31st July 2025
As a disability aware service, we are fully committed to making reasonable adjustments to support the interview process.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Debt Advisor/Caseworker
Supporting Leicester South Foodbank
Job Description
Responsible for:
Advising food bank clients and conducting assessments with people who are experiencing financial crisis or hardship and struggling to pay off debt. Required to provide advice through various service delivery points, including outreach locations.
Responsible to: Team leader, and Service Delivery Manager
Base Location: The LSFB Community Hub, Wigston, Leicestershire
Hours: 20 Hours per week
Term: Fixed Term until October 2026. This may be extended dependant on further funding opportunities
Salary:£13.50ph
Holidays: 25 days p.a. plus 8 days Bank Holidays pro-rated if the role is part time
Main Responsibilities
● Uphold the aims and principles of the Helping Hands Community Trust and the Leicester South Foodbank.
● Work within the service’s ethos and values, especially regarding equality and discrimination.
● Work within health and safety guidelines, sharing responsibility for own health and safety and that of colleagues.
● Keep up to date with legislation, policies and procedures and undertake appropriate training.
● Meet with clients face-to-face
● Provide confidential, specialist, debt and budget advice to clients at our main hub and in consultation with the line manager’s, outreach surgeries and venues across Leicester and Leicestershire
● Research, validate, and analyse information provided by a client in order to support and advise them on how to prioritise their debts and ways to repay it affordably and provide advice on dealing with the impacts
● Develop and agree realistic client budgets that fully reflect the client’s situation.
● Present a range of solutions, pointing out the advantages and disadvantages according to the client’s personal situation and make recommendations based on this information
● Compile financial statements
● Advocating on behalf of clients when negotiating with creditors, and other 3rd party organisations
● Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with AQS (Advice Quality Service) and thereby compliant with FCA (Financial Conduct Authority) and Debt Management directives)
● Assessing client needs through confidential interviews and hold a personal caseload
● Assist people to complete forms, writing letters or making phone calls on behalf of claimants
● Provide advocacy and assist clients with appeals and preparation for tribunals where the client has grounds to challenge decisions
● Working with our partners, other agencies and organisations on behalf of clients
● Assist clients in gaining access to other specialist, legal and professional services as appropriate.
● Liaising with other organisations when referring clients on
● Keeping confidential records, updates and training on our CMS (AdvicePro)
● Adhere to our Safeguarding, confidentiality and GDPR Policies and procedures
Casework
- Using the CMS AdvicePRO database to maintain electronic case records, for the purpose of continuing casework and information retrieval. These records must be inputted onto the database immediately following the appointment to ensure the records are up to date and accurate
- Act where necessary by calculating, drafting or writing letters and producing written submissions for clients as appropriate
- Negotiate with third parties
- Ensure income maximisation through the take up of appropriate benefits
- Prepare paper submissions to the appropriate statutory bodies, tribunals and courts as appropriate.
- Assist with related problems where they are an integral part of the case and refer to other advisers or specialists as appropriate.
- Make outreach visits, where necessary and subject to resources and risk assessments.
- Provide advice and assistance to staff and volunteers across the whole range of Welfare Benefits and debt issues.
- Ensure that all casework conforms to the AQS quality standard.
Administration
- Make recommendations for improvements to services.
- Effectively utilise AdvicePRO for statistical recording, case recording & document production.
- Provide 1 Case study/Good news story Monthly to the line manager
- Keep up to date with policies and procedures
Personal Specification
Essential:
- To hold a current DBS certificate, or willing to undergo a DBS check
- English and Maths Grade C/Level 4 or above
- Full UK Driving License with Business Insurance
- Traveling across sites in Leicestershire to see clients in appointment
- IT Confident
- Proficient in Information, Advice and Guidance to clients
- Understanding of the Debt system, and keeping up to date with the change alerts
- Knowledge and experience of giving competent accurate Debt advice to FCA and AQS Quality Mark standards
- Providing debt advice via face to face or telephone
- Negotiating with creditors, bailiffs, third parties by letter/ telephone
- Working with vulnerable clients
- Providing representation and advocacy on behalf of clients
- Generalist advice work
- Active Listening skills
- Excellent organisational skills and managing of own diary
- Working as a member of a team
- Undertaking casework and achieving set outcome
- Working within a funded partnership
- Have full working knowledge of Office 365 (Word, Excel, Outlook, SharePoint, One-drive)
- General knowledge of the welfare benefit system to assist with income maximisation
- Budgeting knowledge
Desirable:
- Completed training in money advice from MaPS accredited training provider
- DRO accredited intermediary, would be desirable
- Working knowledge of the CMS system AdvicePro database
- On The DBS Update system
- Ability to deliver services using video links via Microsoft Teams, and Zoom
- Ability to deliver services via social media and our interactive website
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
Location : Requirement to attend our sites in Basildon, Harlow and Thurrock if required and to team meetings quarterly.
Type: Remote
Salary: £48,000.00 per annum
Hours : 37.5 hours per week
Term: Permanent
Main Responsibilities:
Leadership
1. As a member of the Operational Leadership Team and wider Senior Leadership Team, work collaboratively and take collective responsibility for the strategic management and leadership of the organisation.
2. Work closely with the CEO, Treasurer and Board of Trustees to facilitate good governance and risk management.
3. Manage, maintain and develop all financial systems and control; increasing their impact and quality, and implementing best practices in financial management.
4. To supervise finance assistants and ensure that they are adhering to financial code of practices.
Financial Management
1. Lead and manage all aspects of the financial cycle, including budgeting, forecasting, fixed asset management, reserves & designated fund management and financial reporting.
2. Work with HR & Payroll Officer to manage and retain oversight of the day to day financial operations, including accounts payable, accounts receivable, banking and general ledger maintenance, including the reconciliation of petty cash, credit cards and all bank accounts on a monthly basis reviewing and approving payment runs and payroll.
3. Work with the CEO and Senior Leadership Team to prepare the annual budgets and forecasts.
4. Lead and manage the provision of regular budget monitoring and reports to budget holders.
5. Assist with the budget preparation for funding bids. Manage, monitor and keep track of any grants, funding or commissioned income, working with relevant managers to provide relevant financial information for inclusion in monitoring reports.
6. Lead and manage the provision of quarterly financial reports to the Board and advise them on financial issues as appropriate
7. Provide insightful financial analysis and reporting to inform and support organisational management, development and decision[1]making, and funding applications across the organisation.
8. Work with the CEO to prepare medium term financial forecasts for the organisation to support strategic decision-making and delivery of strategic priorities.
9. Lead on the audit process and the preparation of year end accounts to trial balance including preparation of the audit file and the closing down of the accounts on our accounting management system to ensure that the organisation is compliant with legal requirements and good practice.
10. To work closely with the CEO, Senior Leadership Team and designated Trustees to advise, review and cost the annual pay award.
11. To provide back-up and holiday cover for the processing of monthly payroll.
12. To work with and support the HR & Payroll Officer in providing payroll information and reconciling payroll monthly.
Governance and compliance
1. Ensure compliance with all relevant financial regulations and reporting requirements (e.g. Companies House, HMRC and the Charity Commission).
2. Attend Trustee Board meetings to report on financial matters, including the identification and management of financial risk, and provide any relevant reports.
3. To support the Trustees, SLT and line managers in managing our finances carefully and within our financial means, through provision of advice, guidance, support and training.
4. To be the main point of contact with external auditors.
5. To ensure that robust financial controls are in place, underpinned by appropriate financial policies and procedures and to ensure that they are adhered to and that the organisation is protected from fraud and error.
Closing date for applications : 21st July 2025
The client requests no contact from agencies or media sales.