Policy assistant jobs in leer, unity
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract: Full-time, permanent (35 hours per week)
Location: London Diocesan House, Pimlico, London/Hybrid
Salary: £47,800 pa
The London Diocesan Fund (LDF) is seeking a Diocesan Safeguarding Advisor to play a key role within the Safeguarding team, based from Causton Street, Pimlico.
Job Summary
Work as a team to support the Diocese of London in safeguarding children, young people and vulnerable adults in line with both UK legislation and House of Bishops Guidance. Responds well to safeguarding allegations and concerns, management of risk and making the church a safer place in line with the Church of England National Safeguarding Standards.
Job responsibilities
Casework
- Respond to concerns and allegations of harm, working with statutory agencies; and protection of those who work with children and vulnerable adults in line of the House of Bishops Guidance.
- Acting as a contact point for those in church and statutory agencies, provide advice on all safeguarding matters, ensuring the DST is operating in line with the law, government guidance and national practice guidance from the House of Bishops. Ensure that safeguarding procedures are carried out throughout the process, with appropriate liaison with statutory agencies.
- Ensure appropriate support for alleged victims and their families and respondents and their families, throughout an investigation and thereafter.
- Maintain practices standards in all case work, ensuring five key principles underpin all adult safeguarding work, human rights and have due regard to mental capacity and acting in the best interests of those in need of support. Supporting practice and policy development around case management safeguarding processes.
- Work with individuals who come to our attention to ensure appropriate risk assessment and risk management plans to set boundaries within a church setting; for those who are convicted of an offence, or where there are continuing unresolved concerns regarding risks to others.
- Work with statutory agencies, including attending appropriate strategy meetings, case conferences as arranged by statutory agencies or requested by the Casework Manager or Head of Safeguarding.
- Ensure that referrals to the DBS for barring from work with children or vulnerable adults and reports to the Charities Commission are submitted in line with statutory guidance.
- Ensure that the Bishop of London, area Bishop, Archdeacon and Head of Safeguarding and Case Work Manager are always informed when an allegation of abuse is made against a church officer. To manage case work within legal parameters and in line with the House of Bishops Guidelines.
General
- Provide professional safeguarding advice and undertake pro-active relationship management to ensure parishes and worshipping communities are aware of their responsibilities in relation to safeguarding children and adults who may be at risk of abuse or neglect; to keep them abreast of policy and practice developments.
- Under the direction of the Safer Churches Programme Manager to undertake strategic safeguarding projects and improvement work including polices and projects in line with identified business needs and operational plans. Developing initiatives to support the effective implementation across your designated area in order to ensure excellent safeguarding practices across the Diocese.
- Understand and implement, where necessary, information sharing protocols.
- Assess risk and advise on safer recruitment with the use of the Disclosure and Barring Service.
Training and Professional Development
- Deliver where required training including bespoke inputs when gaps are identified and the Parish Safeguarding Officer Induction package.
- Undertake as appropriate continuing training and professional development in the safeguarding field.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
- A social work qualification recognised by the Health and Care Professional Council, or a similar qualification in a related area/profession, or experience.
- Specific training in a variety of aspects of child or adult safeguarding.
- Experience of working with a range of statutory and non-statutory organisations in managing or contributing to safeguarding, including managing allegations against people in positions of trust and the management of those who may pose a risk.
- Experience of a fast-paced environment with ability to be flexible and adaptable to changing priorities and the ability to manage your own time/priorities.
- Knowledge of Safeguarding adults and children policy, procedures and legislation and experience of child and/or adult safeguarding work as a practitioner.
- Practitioner experience of working with victims or survivors of abuse, including adults with mental health issues.
- Practitioner experience of working with perpetrators of any form of abuse.
- Knowledge and experience of recognition of risk, risk assessment and risk management and the ability to contribute to multi-agency risk meetings. Knowledge of processes such as MAPPA, MARAC and PREVENT.
- Excellent listening and communication skills and strong verbal communications skills and ability to produce clear written records and reports.
- Have exceptional people skills and the ability to build positive partnerships and relationships with key stakeholders.
- Ability to work sensitively with survivors, those who are subject to allegations and/or those that may pose a risk.
- In sympathy with the aims of the Church of England.
- Right to work in the UK.
- The person will require an enhanced DBS check.
Desirable
- Some understanding of Church of England structures and experience of working with the Church or other faith groups in respect of safeguarding children and/or adults who may be vulnerable
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
Please note that we will close early if we receive a good response.
For every Londoner to encounter the love of God in Christ




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Causton Street Office, Pimlico, London/Hybrid
Contract: 12- month fixed term, part-time (28 hours per week)
Salary: £38,240 (£47,800 FTE)
The London Diocesan Fund (LDF) is seeking a Diocesan Safeguarding Advisor to play a key role within the Safeguarding team, based from Causton Street, Pimlico.
Job Summary
Work as a team to support the Diocese of London in safeguarding children, young people and vulnerable adults in line with both UK legislation and House of Bishops Guidance. Responds well to safeguarding allegations and concerns, management of risk and making the church a safer place in line with the Church of England National Safeguarding Standards.
Job responsibilities
Casework
- Respond to concerns and allegations of harm, working with statutory agencies; and protection of those who work with children and vulnerable adults in line of the House of Bishops Guidance.
- Acting as a contact point for those in church and statutory agencies, provide advice on all safeguarding matters, ensuring the DST is operating in line with the law, government guidance and national practice guidance from the House of Bishops. Ensure that safeguarding procedures are carried out throughout the process, with appropriate liaison with statutory agencies.
- Ensure appropriate support for alleged victims and their families and respondents and their families, throughout an investigation and thereafter.
- Maintain practices standards in all case work, ensuring five key principles underpin all adult safeguarding work, human rights and have due regard to mental capacity and acting in the best interests of those in need of support. Supporting practice and policy development around case management safeguarding processes.
- Work with individuals who come to our attention to ensure appropriate risk assessment and risk management plans to set boundaries within a church setting; for those who are convicted of an offence, or where there are continuing unresolved concerns regarding risks to others.
- Work with statutory agencies, including attending appropriate strategy meetings, case conferences as arranged by statutory agencies or requested by the Casework Manager or Head of Safeguarding.
- Ensure that referrals to the DBS for barring from work with children or vulnerable adults and reports to the Charities Commission are submitted in line with statutory guidance.
- Ensure that the Bishop of London, area Bishop, Archdeacon and Head of Safeguarding and Case Work Manager are always informed when an allegation of abuse is made against a church officer. To manage case work within legal parameters and in line with the House of Bishops Guidelines.
General
- Provide professional safeguarding advice and undertake pro-active relationship management to ensure parishes and worshipping communities are aware of their responsibilities in relation to safeguarding children and adults who may be at risk of abuse or neglect; to keep them abreast of policy and practice developments.
- Under the direction of the Safer Churches Programme Manager to undertake strategic safeguarding projects and improvement work including polices and projects in line with identified business needs and operational plans. Developing initiatives to support the effective implementation across your designated area in order to ensure excellent safeguarding practices across the Diocese.
- Understand and implement, where necessary, information sharing protocols.
- Assess risk and advise on safer recruitment with the use of the Disclosure and Barring Service.
Training and Professional Development
- Deliver where required training including bespoke inputs when gaps are identified and the Parish Safeguarding Officer Induction package.
- Undertake as appropriate continuing training and professional development in the safeguarding field.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
- A social work qualification recognised by the Health and Care Professional Council, or a similar qualification in a related area/profession, or experience.
- Specific training in a variety of aspects of child or adult safeguarding.
- Experience of working with a range of statutory and non-statutory organisations in managing or contributing to safeguarding, including managing allegations against people in positions of trust and the management of those who may pose a risk.
- Experience of a fast-paced environment with ability to be flexible and adaptable to changing priorities and the ability to manage your own time/priorities.
- Knowledge of Safeguarding adults and children policy, procedures and legislation and experience of child and/or adult safeguarding work as a practitioner.
- Practitioner experience of working with victims or survivors of abuse, including adults with mental health issues.
- Practitioner experience of working with perpetrators of any form of abuse.
- Knowledge and experience of recognition of risk, risk assessment and risk management and the ability to contribute to multi-agency risk meetings. Knowledge of processes such as MAPPA, MARAC and PREVENT.
- Excellent listening and communication skills and strong verbal communications skills and ability to produce clear written records and reports.
- Have exceptional people skills and the ability to build positive partnerships and relationships with key stakeholders.
- Ability to work sensitively with survivors, those who are subject to allegations and/or those that may pose a risk.
- In sympathy with the aims of the Church of England.
- Right to work in the UK.
- The person will require an enhanced DBS check.
Desirable
- Some understanding of Church of England structures and experience of working with the Church or other faith groups in respect of safeguarding children and/or adults who may be vulnerable
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
Please note that we will close early if we receive a good response.
For every Londoner to encounter the love of God in Christ




The client requests no contact from agencies or media sales.
Job Title: Paediatric Occupational Therapist
Location: Watford and Hemel Hempstead
Salary: Banding depending on experience, with pension option.
DBS checks are required.
Job Type: Permanent - 15 hours a week on Monday and Fridays, 11 weeks per Hertfordshire term
About us:
Playskill is an award-winning specialist early intervention charity supporting pre-school children with physical disabilities and delays, and their families, in Hertfordshire. We are the only charity providing this type of support, free of charge, in the county.
Since 2006, our highly qualified and experienced team has supported over 440 physically disabled children and their families to access specialist therapy, advice and support, with the end goal of supporting the children to reach personal development milestones and to achieve better life outcomes.
About the role:
We have an exciting opportunity for a Paediatric Occupational Therapist to join and work in a multidisciplinary team alongside a Physiotherapist and Speech and Language Therapist, family support and specialist workers, and the families/carers of the children.
Skills and Experience Required:
-
Qualified Occupational Therapist
-
Relevant experience in the assessment and treatment of children with a physical disability
-
Clear understanding of current legislation regarding safeguarding of children
-
Knowledge of GDPR legislation to ensure clear understanding of confidentiality and the need for data protection
-
IT literate
-
Good communication, empathy, numeracy, and administrative skills
Diversity statement:
Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.
Safeguarding statement:
Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.
Deadline for applications: 5pm, 30th July 2025
Interview date: TBC
Interview location: Hemel Hempstead
Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund.
The client requests no contact from agencies or media sales.
The Parish Support Team provide a first point of contact and act as a resource and information hub that serves the needs of our churches and communities. The team is also responsible for governance and pastoral planning at every level of the Diocesan structure.
We are seeking a skilled and enthusuastic administrator to join our Parish Support Team.
You will provide comprehensive and proactive administrative support to colleagues across the team with a particular focus on team events, supporting parishes, maintaining the diocesan database and central services.
Reporting to the Assistant Diocesan Secretary (Parish Support) with strong functional links to the Assistant Diocesan Secretary (Operations and Governance), this is an exciting opportunity to work under your own initiative whilst providing support within a team.
This post is often the very first contact people have with the Diocesan office, so the role requires a cheerful, friendly, well-organised person. You’ll have initiative, in-depth experience in office organisation and systems, excellent customer service skills and a “can do” attitude. You will thrive working with and contributing alongside the Office Services Manager, Diocesan Property Manager and the Parish Support Team Assistant.
Merton Winter Night Shelter provides a much-needed emergency shelter for the homeless during the coldest winter months. We offer a warm, safe and respectful place, with a welcoming environment, providing hot food and professional support to those who would otherwise be on street. We offer an opportunity for guests to rest, recharge and be supported into a more sustainable and stable lifestyle.
We are seeking a part time Project Assistant to work with the Project Coordinator, who leads the project on a permanent basis. Min 6hrs over 3 evenings per week and occasional management meetings outside of the shelter. This would be initially shadowing the Project Coordinator at the different shelter venues and then independently and unsupervised attending venues supporting venue convenors and their volunteers. The hours will include weekends and bank holidays.
Purpose of Job:
· Supporting the Project Coordinator in managing and coordinating the Night Shelter to ensure that all venues give a consistent service to all homeless persons accepted into the shelter, i.e., its guests.
· Standing in for the Project Coordinator in supporting shelter convenors and their volunteers on two evenings per week after initial induction.
· Assisting the Project Coordinator in providing advice and support to help each guest work through the challenges they are facing, recognising that homelessness is often a result of complex and multiple problems.
Responsibilities:
In close consultation with the Project Coordinator to:
· Liaise with the Host Venue Co-ordinators to ensure timely communication and information, particularly in maintaining the Shelter Log Book, to enable the smooth running of the shelter.
· Support guests who are using services for welfare, legal, debt, housing and other specialist issues, where necessary.
· Engage with vulnerable people in a sensitive, empathetic and professional manner.
· To assist in maintaining detailed case records ensuring all sensitive data is adequately protected and handled.
To apply for this role, please download the attached Job Description and Application Form and return the completed Application Form to us. Applications will close on 31st July 2025 and those shortlisted will be interviewed shortly after.
The client requests no contact from agencies or media sales.
Do you want to help women heal and thrive? If you do, join our small and vibrant charity.
One25 is a Bristol charity for women moving from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most marginalised women to help them to heal and thrive.
This is an exciting opportunity for a people person who is seeking to develop their skills. We will recruit for this role based on attitude and potential as well as competencies gained through direct experience.
We’re looking for someone who is passionate about working in the voluntary sector. You will be a team player who is proactive, an excellent communicator, analytical and organised with good attention to detail. Above all, you will be passionate about helping the women we support and excited about inspiring our supporters.
The main responsibility of this role is to provide practical and administrative support to One25’s fundraising and communications team to ensure the smooth running of our supporter programme. There will be many opportunities for learning and development. You will be our in-house database champion and play a key part in developing this critical tool for our success. You will work closely with all members of our innovative and dynamic team across every aspect of our work including communications (especially social media) and donor, community and events fundraising.
One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from ethnic minority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.
As part of our efforts to address under-representation of ethnic minorities in particular, we are taking positive action under the Equality Act 2010 (Section 159). We will guarantee an interview to applicants from ethnic minority backgrounds who meet the essential criteria for the role. Applicants are therefore asked to ensure they complete the Equalities Form when submitting their details in order that their application can be considered appropriately. Please refer to One25’s Recruitment Data Privacy Policy for more information.
We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.
Benefits: Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.
Option to join the 4 Day Week pilot following successful completion of probation period (work 20% less for the same salary)
Enhanced company sick pay
Enhanced maternity, adoption and paternity/partner pay
Access to Employee Assistance Programme
Access to HSF Health Plan
Mental Health Champions
Reflective practice sessions
Cycle Scheme
Opt-out pension scheme.
Hours: Both part-time (30 hours) and part-time (22.5 hours) considered. Working hours to fall over 3 – 5 days, Monday to Friday (including occasional evening and weekend commitments). After successful completion of probation period, employees have the option to join the 4 Day Week pilot following (work 20% less for the same salary).
Salary: £24,570 per year (full-time equivalent)
- £19,656 per annum for 30 hours per week
- £14,742 per annum for 22.5 hours per week
Contract: Permanent
Applications by: 9am, 31 July 2025
Interviews: 7 August 2025
Start Date: As soon as possible
To meet women who street sex work where they are, supporting them to move from crisis and trauma towards independence in the community.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Title: Public Fundraising Team Assistant
Salary: £30,890 to £31,756 Pro-Rata
Location: London
Tenure: Permanent - Part Time
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want
Are you a keen advocate of women and girls’ rights in emergencies?
Are you an organised, creative problem-solver with a passion for supporting teams that drive real change?
Then we'd love to hear from you!
ActionAid UK is looking for an Public Fundraising Team Assistant to support the work of our fundraising department, ensuring everything behind the scenes runs smoothly as we raise vital funds to support women and girls living in poverty across the world.
This role offers a unique opportunity to work closely with the Deputy Director of Individual Giving and a passionate, driven team. You’ll provide personal assistance, manage diaries and travel logistics, coordinate meetings and events, and support the wider delivery of impactful fundraising campaigns. From organising away days and handling marketing materials, to managing budgets and keeping financial processes on track, your role will be central to keeping the team aligned and energised.
You’ll also have the chance to be involved in the creative and delivery sides of campaigns—helping pull together results reviews, working with content from fundraising trips, and liaising with suppliers to get events, mailings, and materials off the ground. It’s a chance to develop hands-on experience in the not-for-profit sector while contributing directly to work that uplifts communities around the world. We’re looking for someone who thrives in a busy environment, is confident coordinating across teams, and has a proactive, solutions-focused mindset. In return, you’ll be part of a dynamic organisation rooted in feminist values, where collaboration, ambition, and compassion shape everything we do.
If you’re ready to bring your talents to a team that’s changing lives and championing justice—one supporter at a time—this is your opportunity. Join ActionAid UK and help make every
Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.
Additional information
Diversity, equality, inclusion and belonging:
Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. If you’re a confident communicator with a proven track record of securing major gifts from trusts and foundations—and you’re ready to apply your skills to a bold, feminist organisation making real impact across the globe—then we can’t wait to meet you. Step into a role where your voice matters, your relationships drive change, and your ambition has purpose.
AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.
Referencing and safeguarding:
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures.
ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.
Working practices:
ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.
ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.
Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.
Recruitment processes:
Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bluesci is recruiting for a manager to join our Bluesci at Night team!
At Bluesci, we believe that everyone deserves good mental health and wellbeing. Our staff and volunteers, many of whom have experienced our services, collaborate with individuals and their communities to help them achieve their aspirations and wellness.
Bluesci operates across the borough of Trafford from four Wellbeing Centres, offering arts, cultural and volunteering opportunities, social prescribing, talking therapies, and group support. We partner with Greater Manchester Mental Health NHS Trust (GMMH) to deliver Trafford Living Well and with Trafford Libraries to co-deliver library services from two of our centres. Bluesci at Night offers a safe, welcoming space for people 365 nights a year, and we also provide Smoking Cessation Support.
working collaboratively with individuals and communities to help them achieve their aspirations and improve their health and wellbeing
The client requests no contact from agencies or media sales.
Bring your environmental passion for rivers to life!
Are you an enthusiastic finance professional who prides themselves on their attention to detail and excellence? Would you like to work with the finance team for a charity who is invested in improving and making a real difference to our rivers here within the South East of England, which hosts some of the rarest Chalk streams on the planet?
About Us
The South East Rivers Trust (SERT), is the river restoration charity for the South East of England. Our vision is that rivers across the south east are clean, healthy and rich in biodiversity. Our mission is to restore and protect rivers and their catchments against multiple threats and a dramatically changing climate. We do this by:
• delivering evidence-based and nature-based solutions on land and in rivers;
• inspiring and empowering more people to protect rivers for the future.
Working at SERT is rewarding, fulfilling and busy. We work collaboratively and with passion, and this is reflected in our core values of: delivering high quality work, using expertise and scientific understanding, building good and effective relationships, and bringing positive energy to all we do. With rivers and catchments needing serious action to survive, our aims are growth and impact – so you’ll be comfortable with challenges and excited by change. If this sounds like an environment that you would thrive in, we would love to hear from you, please visit our website for more information.
About The Role
We have an exciting opportunity to join the South East Rivers Trust's Finance and Operations Team. We are a small dynamic team, sitting at the heart of the organisation. The role reports directly to the Finance Manager and will provide support in administering all financial controls and processing for the organisation. The successful applicant will come from a financial background with a strong understanding of financial principles, an accounting qualification and proficiency in Excel. They will have experience in bookkeeping, reconciling accounts as well as dealing with banking, grant applications and expenses.
The role would suit an individual, who is approachable and organised, with excellent attention to detail, able to work on their own or as part of a team. The role involves liaising and following up with all teams to ensure the data provided is accurate and timely, to support grant applications, payments and audit requirements.
To be successful, they will need to be able to multitask, be proactive and have excellent communication skills, following up and advising staff across all teams. They will need to have a positive attitude, and willingness to assist the whole team with other administrative tasks as and when required. This role is predominantly working from home, with at least one day per week, (on a Thursday), working in the office in Leatherhead.
This is a part time position, to include Monday and Thursday (this being our in office day). There may be a requirement to pick up additional hours to support with busy periods.
To apply for this position please complete an application form and send this together with your CV to us; further details can be found on our website.
We help rivers thrive again for communities and nature.




Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website).
Events at Unifrog
Whether we’re hosting our annual conference for 300 teachers and advisors in the UK, delivering networking events for international school counselors across the world, or bringing together professionals from across the university and employer sectors to provide them with networking opportunities and unique insights into our student audience, we strive to make our events as engaging and useful as possible.
All events at Unifrog are created to best support our students, teachers and advisors, and our university and employer partners at key stages of the academic year:
-
In-person conferences give UK teachers and advisors the chance to connect with top universities and employers, keep up-to-date with the latest in careers education, and network with the Unifrog team.
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International networking events take place in Europe, the Middle East, and Asia to facilitate one-on-one conversations between university representatives and international school counselors, giving counselors the valuable opportunity to get tailored advice and guidance relevant to them and their students.
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We also run loads of virtual events throughout the year for all our different audiences, including large scale virtual university and apprenticeship fairs for students.
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In addition, Unifrog’s partner-facing teams attend external conferences and events across the globe to network with partners and prospective partners. The Events team makes sure they have all the conference kit and marketing materials they need to be successful.
What you’ll do
As Events Assistant, you’ll play a key role in supporting the team to make sure all our events are delivered to the highest standard. You’ll be working closely alongside our Head of Events and Events Leads as part of our growing Marketing team to make sure all our events help students to make informed decisions about their next steps.
In-person events:
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Work alongside the Event Lead, the main point of contact for Unifrog’s in-person conferences and events, to support the planning and delivery of these events and make sure they’re a success.
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Play a key role on the day - lead on the set up and pack down of events and be an expert on the event logistics, on hand to support attendees, the Event Lead, and the rest of the Unifrog team.
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Manage the registration desk and welcome attendees as they arrive, giving them a fantastic first impression of the event and helping them with any questions they may have.
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Support with research and planning future events, including conducting initial site visits.
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Support with writing and sending conversion and follow-up emails for events.
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Draw on your own experiences to make sure that all our events are relevant and provide value to our different audiences.
Virtual events:
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Work alongside the Event Lead, the main point of contact for Unifrog’s webinar series and university fairs, to support the planning and delivery of these events.
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Ensure the smooth running of our university fairs. Become an expert user of the iVent platform – send reminders of session start times, spark conversations on the chat function, and solve any technical issues.
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Act as a host for some of our events – run live sessions, field questions from participants, and facilitate discussions between our expert panelists.
External conferences:
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Provide ad hoc support with the logistics of our conference equipment and make sure equipment and materials are delivered to external conferences and returned to the office in time.
Other responsibilities:
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Support with our events inbox to make sure all emails are responded to in a friendly and professional manner within 24 hours (excluding weekends and holidays).
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Develop an in-depth understanding of our different audiences.
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Support the wider Marketing and Events team with ad-hoc requests.
What we’re looking for
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An experienced and confident events professional who enjoys working collaboratively with colleagues and stakeholders at in-person events, brings positive energy to the team, and is excited by the opportunity to support events around the world
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Experience in organising events, especially in-person events
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Highly organised and happy to have responsibility for different projects and deadlines
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High level of attention to detail
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Excellent communication skills - both in person and written
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Confident with Google sheets and docs as well as Zoom, and happy to learn new platforms such as iVent
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Comfortable working both as part of a team and independently, and able to take the initiative
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An interest in the education sector
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Proactive attitude and willingness to get stuck in. You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success
You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you, you love organising events, and are an energetic person who is willing to learn, then we’d love to hear from you.
Working together
You’ll regularly be working with:
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The Events team, including our Head of Events and Events Leads
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The wider Marketing team, including our Head of Marketing and Marketing Leads
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Our partner-facing teams: Higher Education, Employer, UK schools, and International schools teams
You’ll be line-managed by Unifrog’s Head of Events
Key benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
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Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£30,000 - £31,000 per year, depending on experience (Grade A).
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Fixed-term contract until November 2026.
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Split your time between working remotely and at our office in Hoxton, London (minimum of two days per week).
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.
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Start date: as soon as possible, though we will be flexible for the right candidates.
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If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).
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We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 10:00am (BST) on Wednesday 23rd July 2025.
Stage 1: Application form (~1 hour)
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
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i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
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ii. In your opinion, what are the top three things that would make an in-person teacher conference in the UK a success? (250 words)
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iii. Can you describe a time during an in-person event when you noticed a potential problem and took initiative to resolve it before it became a bigger issue? (250 words)
Stage 2: Phone interview (15 minutes)
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The next stage of the application process will be a short phone interview.
Stage 3: Video call interview (1 hour)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
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Phone interviews will be held throughout the application window. Video call interviews will be held w/c 4th August.
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
Salary: £24,570.00 per annum pro-rated
Location: Harrogate Shelter Shop
Contract: Permanent
Hours: Part time, 22.5 hours per week. Overtime may also be available some weeks as additional hours as well.
Closing date: Sunday the 20th July 2025 at 11:30pm
We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Harrogate shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an ambitious retail manager to support continued growth in our shops and to help us shape change. This is a retail role where you can really make a difference!
North London Hospice has been embedded in the local community for more than 40 years. Our vision is to provide the best of life, at the end of life, for everyone.
Each year our shops raise over £2 million of crucial funding to support people with life-limiting illnesses. We’re proud of the role our retail teams play in helping us provide care every day, but we know our shops can achieve so much more.
This is an exciting time to join our retail team – you can be the change we are looking for!
Our retail business is expanding, and we are now seeking someone who is not only commercially driven but also someone who can inspire others too. The successful candidate will have experience in the charity sector but also have the ability to really deliver for our organisation. In developing and empowering our teams to be the best, you will be helping us provide more vital care to those who need us.
Working across multiple sites, you’ll have lots of innovative ideas and will help us grow even further by developing the performance of our amazing staff and volunteers.
From identifying new opportunities for business growth, to maximising the performance of a portfolio of shops, your role will be dynamic, strategic, as well as creative.
You will lead by example, be on the ground, connecting and empowering our staff as well as developing our community relationships. Our values are important to us and we’re looking for someone who embodies them.
This role is a chance to do things differently, to lead with purpose, and use your skills to do good for our community. If this rewarding role sounds like you, we’d love to hear from you!
As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:
- Competitive rates of pay
- Generous annual leave (27 days plus bank holidays, rising with service)
- Buy and/or sell up to one week’s additional annual leave each year
- Transfer of NHS pension scheme
- Employer contributory pension scheme
- Access to clinical supervision
- Fully funded Health Cash Plan
- Life Assurance cover
- Flexible/Hybrid Working
- A range of opportunities for professional learning and development
- Access to our 24/7 confidential Employee Assistance Programme (EAP)
- Travel incentives (Business mileage reimbursement, Interest-free season ticket loan, Electric Car Scheme, Cycle to Work Scheme)
- Family friendly policies, and special leave
- A supportive and collaborative work environment
- Discounts with local retailers, gyms, and service providers
- Blue Light Scheme membership
- A values lead, inclusive working environment
- Social events throughout the year and much more..
The client requests no contact from agencies or media sales.
Finance and Grant Controller
Contract: Permanent, Full Time, 35 hours per week.
Location: London, United Kingdom
UK hybrid working – a minimum of 40 % of working time is spent face‑to‑face (London office, external meetings or travel).
60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £48,867- £51,439 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid:
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team:
The Finance and Grant Controller role is part of the central finance team and sits within the Management Accounting function which provides our country programmes and the region offices with professional and technical finance leadership for WaterAid UK’s international work. The role will work closely with the Project Delivery Lead and the Monitoring and Learning Coordinator for the Multi-country Urban Water Project.
About the role:
The Finance and Grant Controller will manage all financial aspects of WaterAid’s Multi-country Urban Water Project, ensuring rigorous financial oversight, compliance with donor requirements, and alignment with organisational financial policies. This is a bold initiative aiming to raise $40 million and reach two million people with clean water in urban areas across six anchor countries: Colombia, Nigeria, Rwanda, Mozambique, Bangladesh, and Cambodia.
In this role, you will:
1. Financial Monitoring and Reporting
- Prepare and review all financial reports in line with specific contract requirements and deadlines
- Monitor project budgets, tracking actual expenditures against budget allocations and flagging variances to the project team
- Monitor movement in exchange rates and local currency budget variations
2. Budget and Forecasting Development & Grant Support
- Assist program staff in preparing detailed budgets in each country project
- Deliver regular reforecasts, ensuring realistic timing of spend
- Conduct cost allocations and ensure appropriate coding of expenses
3. Compliance and Controls
- Review contracts and grant agreements to identify financial requirements, restrictions, and deliverables
- Ensure financial activities comply with contractual terms, organisational policies, and legal and regulatory requirements, including guiding eligible costs, procurement, and financial compliance to programme teams
- Support related audits, ensuring all necessary documentation is available and compliant
4. Finance Business Partner
- Collaborate closely with programme lead, providing consolidated financial reporting, financial insights and supporting decision-making.
- Coordinate timely reporting to cross-federation leadership teams from multiple country programmes
- Advise on reallocation of budget if required to meet programme delivery targets
Requirements
To be successful, you will need:
Technical Qualifications and Skills
- Professional accounting qualification (ACA, ACCA, CIMA, CIPFA)
- Experience in the use of SUN, or a similar multi-dimensional accounting system.
- Experience in managing programme or project finance funded by institutional donors ( e.g. USAID, FCDO or other reputable organisation)
- Excellent Microsoft Excel skill
- Working knowledge of Business Intelligence tools such as Power BI
- Knowledge and experience of donor fund management in an international context
- Experience of financial planning, budgeting, and forecasting of projects
- Ability to analyse financial data and provide insightful narrative for range of audiences
- Finance Business Partnering experience with senior stakeholders
Desirable skills
- Proven ability to work effectively with staff at different levels and from different cultural backgrounds including experience of coaching or training
- Knowledge of development issues and the sector, preferably gained in an International Development Organisation
- Knowledge of French or Portuguese will be an advantage
Closing date: Applications close 12:00 PM UK time on 11th August 2025.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Haven House Children’s Hospice cares for children and young people who have life-limiting or life-threatening conditions across North and East London, West Essex and East Herts. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities.
Since the hospice opened its doors in 2003, it has gone from strength to strength both in terms of the care we provide to children and their families as well as the close bonds we have developed and nurtured with individuals and organisations who are inspired by our work.
This role sits within the High Value partnerships team, working within the Corporate fundraising team, and alongside Philanthropy, Trusts and Grants, and Special Events. It reports into the Assistant Director of IGM/ Head of High Value Partnerships.
The team pride themselves on their fantastic partnerships and results, and it’s a great time to join as they are currently developing a high value strategy, to underpin the organisation wide strategy and the overall IGM strategy.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
We’re looking for an individual who is has the experience, confidence and skills to win new corporate partnerships and manage our current relationships with existing partners to a high standard.
We want someone to join us who loves being part of a hardworking and collaborative team and who is willing to try new things, bring fresh ideas and who has the energy and personal drive to execute them.
If this role sounds right for you and you have the right skills and experience, please download the job description and apply.
As an employee you will be entitled to the following range of benefits:
· Hybrid office/home based arrangement
· 27 days' annual leave (pro rata)
· Pension scheme (company matches contribution up to 7%)
· Free onsite parking
· Employee Assistance Programme
· Eye care voucher scheme
· Cycle to work scheme
· Life cover (if eligible)
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.
We care for seriously ill babies and children in our hospice and at home.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Terms and Conditions
Job Title: Visitor Experience Manager
Hours of work: 21 hours per week.
Salary: £24,000
Annual Leave: 25 days plus bank holidays (Pro Rota)
Contract: 12 month contract, to be reviewed on successful NLHF application
Role Description
Working with other staff and volunteers, you will oversee the visitor experience to ensure a consistently high standard, delivering a wide-ranging programme of activities that will also attract a new and diverse audience to the Cathedral whilst maximising visitor donations and income.
Key Responsibilities
- Commitment to the Cathedral’s values and inclusive culture and to demonstrate them through professional behaviour working with clergy, staff and volunteers
- Management and oversight of visitor experience ensuring all visitors have a positive experience, whether they come to the Cathedral as a sightseer, pilgrim, worshipper, or event attendee
- Ensure safe recruitment, induction, training and management of paid Welcome Assistants to offer a consistently high standard of welcome and increase donated income
- Liaise with all volunteer groups involved in the visitor experience, including Welcome Stewards, Chaplains, Tower Tour Guides, Tour Guides, LEGO model builders to ensure consistency of welcome
- Deliver an exciting programme of visitor events and activities that generates income and growth whilst supporting the Cathedral’s Mission, Values and Strategic Objectives
- Make connections between Cathedral attractions, the Cathedral shop and Pilgrims’ Kitchen restaurant, and support a culture of collaboration to develop and enhance the experience for visitors
- Support the work of the Volunteer Manager to ensure that volunteers are appropriately recruited, valued, trained (particularly in respect of safeguarding), communicated with, and acknowledged)
- Work with the Head Verger/Event Manager on key projects which impact the visitor experience and drive visitor footfall
- Work with the Head Verger/Event Manager to propose and develop new and innovative projects/exhibitions to appeal to the local, and repeat visit, audience
- Be proactive in key events/projects which have a direct visitor impact, in terms of planning, scheduling and onsite operations
- Work with the Marketing and Communications Manager to ensure a consistent visitor offer ensuring positive messaging and promotion and highlight good news and events
- To present the best possible image of the Cathedral in general and in all contact and communications with the public, visitors, suppliers and all other external organisations
- Ensure high quality effective signage is in place that promotes the activities of the Cathedral and supports the visitor experience
- Maintain high quality interpretation in a range of media to meet differing visitor needs
- · Act as the ‘accessibility and diversity champion’ to ensure the Cathedral buildings, facilities and services are accessible for visitors with mobility and other special needs, as well as being involved in projects to create a wider appeal, particularly more diverse audiences
- Be alert to opportunities to work with partners in the town and County to bring visitors to the Cathedral
- Produce and manage a relevant and realistic budget for Visitor Experience and ensure operation within that budget are constantly monitored, forecasting and reporting performance against budget in conjunction with the Chief Finance Officer
- Regularly review, analyse, and report on visitor statistics to identify next steps and future requirements
- Uphold and comply with the organisation’s policies and the law in relation to health and safety, equal opportunities, safeguarding, data protection and other adopted policies and procedures as required
Person Specification
Essential Qualities
- Sensitive to the Cathedral’s core mission as a place of worship, outreach, welcome and care, which underpins its commercial activities
- Experience in leading people within a visitor-focused operation
- Background in heritage, tourism or hospitality
- Experience of line management, team working, networking and relationship building
- A proven track record of commercial acumen and taking measured risks
- Ability to manage the complexity of demands posed by both a religious, conservation and commercial environment
- Ability to consider and see different perspectives on issues between people across departments or organisations for mutual benefit
- Ability to influence and persuade stakeholders and gain commitment of others to act and achieve outcomes
- Excel at being able to operate flexibly and prioritise issues and opportunities as needed
- Ability to communicate effectively with people of all ages and at all levels
- An ability to work flexibly including some evenings and weekends
- Knowledge of Microsoft Word, Outlook, PowerPoint, Publisher and Excel
Desired Qualities
- Familiarity with the Church of England, particularly Cathedrals
- Experience of working with volunteers
- Educated to degree level or equivalent
Probationary and notice period
In accordance with current Chapter Policy, the post is subject to a 12 week probationary period. After completion of the probationary period the notice period is one month.
Pension
After 12 weeks’ service, the post-holder with be auto-enrolled into a pension scheme with the Church Workers Pension Fund.
Policies and Procedures
To be familiar and comply with Cathedral Policies where applicable but in particular the Health & Safety Policy, the Safeguarding Policy and the Cathedral’s Social Media Policy.
Other terms and conditions
This is only a summary of the terms and conditions offered and does not replace the wording of the Standard Terms and Conditions which will form the contract between the successful candidate and the Chapter.
An application form can be found on our website please follow the instruction there to apply.
The client requests no contact from agencies or media sales.