Policy communications officer jobs

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.

The Role: Services Manager

As Services Manager at Addiction Family Support, you will coordinate the development and delivery of our core services – ensuring they run smoothly, meet high standards, and continue to evolve in response to the needs of the people we support.

You’ll line-manage our team of part-time Family Support Workers and work closely with staff and volunteers across our helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who’s confident supporting teams, shaping services, and working with care, clarity, and compassion.

Your responsibilities will span service coordination, team management, safeguarding, and helping us pilot new services – all with the aim of reaching more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.

This is a remote role with quarterly team meetings in London. You’ll need to be comfortable working independently while staying actively connected to our supportive and collaborative team.

Responsibilities:

• Line-manage our team of seven part-time Family Support Workers.

• Coordinate and support the day-to-day delivery of services across helpline, one-to-one and group support.

• Help develop, pilot, and evaluate new services to meet emerging needs.

• Support the development and implementation of key policies and procedures.

• Act as one of two Designated Safeguarding Leads (training provided if needed).

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

Be the welcoming face and driving force behind York & Scarborough Hospitals Charity—this fast-paced role puts you at the heart of a dedicated team, providing essential administrative and fundraising support while being the first point of contact for all enquiries.

With a passion for people and a keen eye for detail, you'll play a vital role in growing and nurturing relationships with our amazing donors, supporters, and volunteers. From delivering exceptional customer service and sending sincere thank-you messages, to managing digital fundraising platforms, ensuring financial accuracy in our CRM, and helping create engaging newsletters and direct-mail campaigns — you’ll be at the centre of everything we do.

Job title: Head of Fundraising

Reports to: Director of Income Generation  

Hours: 37.5 hours per week, worked flexibly

Salary: Circa £40,000 

Location: Beaumond House Hospice Care, Newark with hybrid working

Direct Reports: Fundraising Team

Beaumond House

Through the doors of Beaumond House you will find a lively and vibrant space, filled with life and laughter.  Our staff, volunteers and patients alike bring hope and happiness together in a ‘home from home'. Patients are at the centre of all that we do. We therefore expect all those who come to join our team (in whatever capacity) to ensure that dignity, safety, and confidentiality of all patients is respected at all times and that all patients receive the highest possible standard of physical, psychological and spiritual care. 

Role Purpose

As Head of Fundraising, you will be responsible for generating sustainable income through our fundraising activities, along with ensuring that Beaumond House is continuously building strong relationships with our supporters, local businesses and wider community as part of our income generation strategy.

You will lead and support the Beaumond House fundraising team in developing sustainable income to help ensure our charitable work continues to make an impact in Newark and Sherwood for future generations.  

Main Duties

• Responsible for devising, implementing, and developing innovative fundraising activity plans to ensure dependable sources of income for now and in the future.
• Work with your team, to build long-lasting relationships with our supporters, volunteers, businesses, grant makers and wider community.
• Manage the fundraising team operations and plan day-to-day activities.
• Ensure that all fundraising activity and donor communications is compliant and to best practice, keeping up to date with latest fundraising regulations.
•  Work closely with senior leadership team, in particular Head of Retail and Head of Care to ensure joined-up fundraising campaigns are in place across the organisation.
• Working closely with Head of Finance to ensure all income is correctly categorised and allocated.
• Be responsible for ensuring donor data and relationship management communications are correctly populated within CRM system.
• Oversee our presence across online platforms, ensuring alignment with campaign goals and Beaumond House brand.
• Continuously track and report fundraising performance and budgets to Director of Income Generation and CEO, producing monthly and ad-hoc reports to support strategic decision making.
• Support in developing future strategies for income generation.

Operational and Management Duties

• Responsible line management of the Fundraising team, holding team-wide meetings, 1-2-1 sessions, annual appraisals and development plans. Creating a positive working environment within the department to enable all members of the team are productive and motivated.
• Mentor and coach members of the team, identify and support with development needs in team knowledge or experience, offering support and best practice advice.
• Delivering a tactical programme to ensure the successful implementation of fundraising plans and strategy, supporting each member of the fundraising team to meet their targets.
• Identify and clarify relationship overlaps between fundraising team members to ensure clarity for donors and supporters.
•  Get involved and support the team with fundraising activities as required. Such as attending fundraising events and activities outside normal working hours, weekends and Bank Holidays when required.
• Support and encourage the team in working effectively with volunteers. Ensuring volunteers have purpose, feel valued, well supported and part of the Beaumond House team.
• Abide by organisational policies and practices, including the equal opportunities policy, confidentiality code and code of conduct.
• Ensure that every activity adheres to the health and safety procedures and guidelines, including carrying out risk assessments in line with policy.
• Hold regular meetings with the fundraising and wider hospice teams to ensure good practice and collaboration.
• Liaise with peers across region and attend meetings organised by hospice specific groups.
• Undertake any reasonable task requested by your line manager.

Strategic Support

• Maintain and build on the established brand of Beaumond House, maximising opportunities with local communities and outlets.
• Be the voice, and champion, of our supporters and donors throughout everything we do. Maintaining feedback through items such as supporter feedback groups.
• Champion innovation in income generation, identify emerging trends in philanthropy, digital fundraising and donor engagement.
• Prepare detailed income and expenditure forecasts and project schedules in line with the organisation’s objectives.
• Support in the development of future strategic projects and priorities with Senior Leadership Team.
•  Prepare reports on fundraising performance for board and sub-committees as required.

Administration Duties

• Take responsibility for own administration, always completing to the highest and most thorough standards.
• Maintain accurate and up to date records using agreed systems, such as Xero, Beacon CRM and MS Office 365. Use these to set up and run reports to provide information.
• Support directly or via signposting for IT queries eg. Use of MS 365, Beacon CRM, Gift Aid.
• Respond in a timely manner to enquiries/queries.

General Duties

• To develop and maintain a sound understanding of all facets of the work undertaken by Beaumond House and the hospice movement.
• Work collaboratively and cooperatively with your Beaumond House colleagues.
• Respect confidentiality applying to all areas of Beaumond House.
• Abide by the Health and Safety at Work Act.
• Maintain awareness of Safeguarding responsibilities.
•  Work within Beaumond House policies and procedures.
• Participate in and contribute to team meetings.
•  Always behave in a professional manner, reflecting and maintaining Beaumond House values.

What we ask of you

•  That you act in a manner at all times which supports the Vision and Values of Beaumond House.
•  That you have a positive and proactive approach.
• That you are confident and trustworthy.
• Be flexible within the broad remit of the post.

This is a rolling recruitment process, meaning applications will be reviewed as they are received. The process includes an initial video conversation, followed by an in-person interview with the Director of Income Generation and the Chief Executive.
 
Please note: all roles are subject to receipt of satisfactory references and Disclosure & Barring Service checks. 
 
This Job Description is intended as a guide only and is not an exhaustive list of duties. It is subject to periodic review with the post holder. 

We reserve the right to close the advert at any time; therefore, we encourage applicants to apply as soon as possible

At Housing Justice, we unite communities to support people experiencing homelessness, helping them build personal connections that pave the way out of homelessness. We believe that connection and belonging are essential. Alongside this, we work to create a fairer housing system where everyone has access to a safe, secure, and stable home. 

The Operations Coordinator (in the Partnerships and Development, Emergency Accommodation team) is a key member of the team supporting the delivery of services to faith and community-led night shelters across England. Working closely with the Programme Lead and delivery team, this role provides essential operational, administrative, and coordination support to ensure smooth service delivery and strong stakeholder engagement. 

This hands-on role is central to the day-to-day functioning of the programme, helping to manage internal communications, schedule and document key meetings, coordinate events, liaise with partners, and maintain project momentum. The Operations Coordinator will also support team organisation and reporting processes, contributing to the capacity-building efforts that underpin our partnerships with shelter networks. 

Although our main office is based in London, this is a hybrid role, suitable for those living throughout England.

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.

The Role: Operations Manager

As Operations Manager at Addiction Family Support, you’ll play a key role in keeping the charity running smoothly day to day. You’ll support our small, dedicated team by coordinating systems, processes, and technology that enable us to deliver our services effectively and professionally.

You’ll work closely with staff and volunteers across our Helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who thrives on organisation, problem-solving, and supporting others to do their best work.

Your responsibilities will span CRM and digital tools, data reporting, onboarding, and operational improvements – all with the aim of helping us support more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.

This is a remote role with quarterly team meetings in London. You’ll need to be confident working independently, while also contributing actively to our collaborative team culture and wider organisational goals.

Responsibilities:

• Develop and maintain our CRM (Bitrix24), including client and volunteer pathways, automations, forms, SPA and task management.

• Train and support staff and volunteers to use key systems:

  • Bitrix24 (CRM).

  • VCC by Call Handling (Helpline telephone app).

  • Three Rings (Helpline rota scheduling).

  • Microsoft Teams/Zoom (video calls).

• Extract and report on data from key systems to support monitoring and evaluation.

• Support recruitment and onboarding of new staff and volunteers.

• Help develop and implement new policies and procedures to support quality and consistency.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

Digital Engagement Manager

We are seeking an ambitious and creative Digital Engagement Manager to lead and elevate the online presence of a network of organisations working across Wales to support the voluntary sector.

Position: TSSW Digital Engagement Manager

Hours: Full time, 35 hours per week, flexible working
Salary: £39,337 rising to £44,274 per annum
Location: Flexible, with office hubs in Aberystwyth, Cardiff and Rhyl
Contract: Permanent
 

Closing date: 10 September 2025 (midday) - We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview date: 29 September 2025
Welsh Language: Desirable

About the Role

This is a pivotal opportunity to shape the quality, accessibility and visibility of digital platforms. You will lead on content strategy, editorial processes, user engagement, system improvements and marketing activity – ensuring platforms are impactful, inclusive and user-focused.

Working closely with partners and stakeholders, you will make sure platforms are content-rich, relevant to users, and accessible to all. You will champion user feedback and insights to inform ongoing improvements and increase reach, registrations and engagement.

Key responsibilities include:

• Leading the creation, editing and quality assurance of content across all digital platforms.
• Developing content management and user engagement strategies informed by research and analytics.
• Coordinating marketing campaigns to raise awareness and grow reach.
• Providing training and support to partners and external organisations.
• Managing the Digital Content Officer and inspiring high-quality delivery.

About You

You will have:

• Experience in developing and delivering content and engagement strategies or campaigns.
• Skills in using analytics and user research to drive improvements.
• Strong understanding of digital accessibility and inclusive content design.
• Excellent written, verbal and relationship management skills.
• Experience of line managing a team.
• Strong organisational skills and ability to manage multiple projects.

Experience in the voluntary or public sector and the ability to communicate in Welsh are desirable.

Why work for the organisation

There is an excellent benefits package including 25 days holiday plus bank holidays and discretionary days, pension contributions, employee assistance programme, healthcare cash plan, enhanced sick pay, and flexible working.

This is an organisation that embraces diversity, with excellent work life balance policies, where flexible working is promoted, and the culture is to nurture staff through effective leadership and excellent team working. We are proud to be a Disability Confident employer.

The organisation invests in its employees and their development. As well as being a Living Wage Employer, committed to paying staff the real living wage, they have been awarded Investors in People accreditation.

Other roles you may have experience of could include: Digital Content Manager, Digital Marketing Manager, Web Content Manager, Digital Communications Lead, Digital Platforms Manager.

Applications submitted in the medium of Welsh are welcomed and will not be treated less favourably than an application submitted in English.

Croesawir ceisiadau Cymraeg ac ni fyddant yn cael eu trin yn llai ffafriol na cheisiadau Saesneg.

Social Work Practice Consultant​ x3 - (North East, North West and Scotland)

Making a Difference in Foster Care!
We are seeking three dedicated and experienced Practice Consultants to join our team and help deliver transformative fostering support across the North East, North West England and Scotland.

This is a unique opportunity to drive improvements in fostering practice and positively impact the lives of children and young people in care.

Positions Available

• North East England
  • Salary: £42,630 – £47,705 FTE (pro rata £34,104 – £38,164)
  • Hours: 28 hours per week
  • Location: Home-based/Hybrid. Travel across the North East is required, with occasional UK-wide travel.

• North West England
  • Salary: £42,630 – £47,705 FTE (pro rata £34,104 – £38,164)
  • Hours: 28 hours per week
  • Location: Home-based/Hybrid. Travel across the North West is required, with occasional UK-wide travel.

• Scotland
  • Salary: £42,630 – £47,705 FTE (pro rata £25,578 – £28,623)
  • Hours: 21 hours per week
  • Location: Pan-Scotland. Office base in Glasgow. Travel across Scotland is essential, with occasional UK-wide travel.

About the Role

As a Practice Consultant, you will be part of a dynamic and supportive team delivering services in Advice, Advocacy and Mediation, Training, and Practice Consultancy. Your work will contribute to our mission to empower, enrich, and support the relationships at the heart of the fostering community.

You will:

• Deliver high-quality training and consultancy services to fostering providers and carers.
• Support the development of fostering policy and practice across the UK.
• Champion trauma-informed, child-centred, and solution-focused approaches.
• Contribute to our publications, resources, and events.
• Build strong relationships with stakeholders and support membership engagement.

About You

We are looking for passionate professionals with:

• A relevant qualification (e.g., social work) or substantial fostering experience.
• Experience in training, mediation, and advocacy.
• Excellent communication and interpersonal skills.
• A sound understanding of fostering legislation and practice.
• Confidence in working both independently and collaboratively.
• A flexible and proactive attitude to travel and service delivery.

About the Organisation

You will be working for the UK’s leading fostering charity, to ensure that every child in foster care can thrive. The charity provides training, support, and resources to foster carers, influences policy, and campaigns for positive change.

They are committed to diversity, equity, and inclusion, ensuring all team members feel valued and empowered. If you want to be part of a charity that makes a real difference, we’d love to hear from you!

What We Offer

• 38 days leave (including bank holidays)
• Flexible and hybrid working arrangements
• Enhanced maternity, adoption, and sick pay
• Pension scheme and life assurance
• Employee Assistance Helpline (24/7)
• Eye care contribution
• Season ticket loan
• A supportive, inclusive workplace culture

Key Dates - Closing date for all roles: 9 September 2025

North East & North West England roles:

• Shortlisting: 11 September 2025
• Interviews: 17–18 September 2025
• Location: In person in our Southwark office or via Teams (by exception)

Scotland role:

• Shortlisting: 12 September 2025
• Interviews: 25 September 2025
• Location: In person at our Glasgow office or via Teams (by exception)

Other roles you may have experience in could include: Fostering Support Worker, Family Support Worker, Children’s Project Worker, Social Care Worker, Training and Development Officer, Youth Support Worker, Community Engagement Officer, Supervising Social Worker, Learning and Development Officer, Childcare Worker, Policy and Practice Officer, Looked After Children’s Social Worker, Child Protection Officer, Inclusion and Diversity Officer, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About us:

Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation

The Drinkaware Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently

Vision: Working together to reduce alcohol harm across the UK

Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

• Public-facing campaigns and digital services, information and guidance
• Evidence-led advice to governments and industry
• Independent research, consumer insight and evaluation

Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity

Our Drinkaware staff team is friendly, professional and inclusive.  We care about what we do and how we work together and bring our values to life.  Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. 

Location: 35 Chiswell St, London EC1Y 4SE

Drinkaware’s benefits include:

• Hybrid working arrangements
• 30 days leave (plus Bank Holidays, and your birthday)
• Matched company pension scheme
• Life assurance cover
• BUPA Private Healthcare
• Training and development opportunities
• Employee assistance programme
• Annual learning and wellbeing grant
• Perks and discount platform. 

_____________________________________________________________________________

About the role:

The Alcohol Behavioural Change Specialist is responsible for collaboratively designing and implementing, evidence-based programmes applying appropriate behavioural change models aimed at reducing alcohol-related harm, and promoting long-term behavioural change related to alcohol consumption.

As a leading charity focused on alcohol harm reduction, the postholder will be Drinkaware’s internal expert regarding alcohol harm to individuals and will have a good understanding of brief interventions, as well as information, advice and guidance including quality assurance across our work. They will work across the organisation providing expert advice and guidance.

Programme & Intervention Development

• Work with the Head of operations to develop and implement personalised intervention strategies to help individuals reduce alcohol consumption, using evidence-based behavioural change techniques through our app and other digital tools.

• Collaborate with lived experience panel and Independent Advisory Panel to create comprehensive alcohol-related behavioural health programmes.

• Utilise your experience of motivational interviewing, cognitive-behavioural therapy (CBT), and other evidence-based practices to promote lasting change in alcohol use behaviours across Drinkaware’s activity.

• Stay up to date on the latest research in alcohol use, behavioural change methods to inform programme development and interventions.

Content & Communication

• Work with the Marketing & Content team to produce engaging content for public audiences ensuring accuracy and effectiveness of advice and guidance in all Drinkaware messaging.

• Work with the Digital and Content team to ensure the Drinkaware website content is relevant and up to date.

• Presenting our insights, programmes and tools to external stakeholders including funders, public health departments etc.

Insight & Evaluation

• Work with the Research team in the translation of research insights and publications into programme development.

• Work with the Impact team to ensure impact monitoring and quality assurance is embedded in all work undertaken by Drinkaware and support colleagues to monitor and measure the quality of its work with a view to ensuring high quality standards and continuous improvement.

Governance & Safeguarding

• Work with the Head of Operations to ensure Safeguarding is embedded within all programme delivery.

_____________________________________________________________________________

About you:

This role requires a deep understanding of psychological theories, behavioural science, and addiction, along with practical experience in behavioural interventions.

Qualifications and/or experience

• Degree or higher in Psychology, Behavioural change, Public Health, or a related field. Certification or training in Motivational Interviewing, Cognitive Behavioural Therapy, or other relevant therapeutic approaches is highly desirable.

Essential Criteria / Key Skills

• Strong understanding of behavioural science theories and experience of how to apply them to alcohol use, with proficiency in delivering behavioural change techniques.
• Proven experience in developing and implementing behavioural change interventions, particularly in the context of alcohol or addiction.
• Experience with digital health applications is desirable.
• Excellent communication skills, with the ability to engage and motivate individuals at all stages of behavioural change.
• Strong analytical and problem-solving skills to assess, plan, and implement effective behavioural change programmes.
• Demonstrable knowledge and experience of working in the health sector and have a passion for reducing alcohol harm in the UK.
• Experience working in partnership with internal and external agencies and organisation
• Experience of working collaboratively across internal departments and teams
• Knowledge of public health initiatives and policies related to alcohol use.
• Data analysis and program evaluation experience.
• Confident public speaker able to represent Drinkaware at events, conferences and in the media.
• Ability to work independently and autonomously, prioritise tasks, and adapt to changing circumstances.
• Understanding of safeguarding legislation and practical application in delivery of programmes
• Able to manage sensitive conversations with professionalism and care and resilient when under pressure.
• An energetic and committed ambassador for Drinkaware, our mission and values

_____________________________________________________________________________

To apply

For further information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.

Closing date: 9am, Tuesday 26 August 2025

Apply for this post by clicking on the 'Apply' link.  You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements outlined in the 'About You' section and what you would bring to Drinkaware.

Interviews may be carried out on Teams or in person at our Moorgate offices.

Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community. 

No agency support is required

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and provide excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors.  Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position: Case Handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: £34,099 to £39,631 per annum

Contract: Permanent

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

Closing Date: Monday 08 September at 10am.

About the Organisation

Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Starting Salary - £31,613 (including London Weighting)

Location: Office Based - London

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people? 

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manages and administers supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes. 

Accountability 

The post holder reports to the Supporter Donations Manager and will work alongside a team of Supporter Donation Assistants, collectively delivering the team’s key aims and responsibilities. 

Key Responsibilities 

Supporter Care: 

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way. 

• Provide phone cover to the Supporter Care team as required. 

• Provide Reception training to the Supporter Care team as required. 

Donations: 

• Accurately code donations received, ensuring agreed departmental procedures are followed. 

• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms. 

• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.

• File and archive financial data, while adhering to strict audit controls. 

Gift Aid: 

• Understand Gift Aid and its application within CAFOD. 

• Assist with all aspects of tax-effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC. 

Thanking: 

• Produce and dispatch letters to thank and acknowledge donations received. 

• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch. 

• Contribute to ongoing enhancement and improvement of supporter thanking 

Post/banking: 

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels. 

• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily. 

Safeguarding  

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities. 

Person Specification

Understanding our context  

• Understanding Catholic identity - Show an understanding of and work with the Catholic community to further CAFOD's mission. 

• Understanding CAFOD - Demonstrate how both CAFOD’s and Catholic values influence all our work internally and externally. 

• Understanding international development – Have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities 

Working together  

• Managing ourselves – Happy to take on additional responsibility to help the team or others under pressure. 

• Working with others – Build collaborative relationships across CAFOD and with external partners, donors and suppliers. 

• Communicating - Ensure others fully understand what has been discussed and agreed. Make timely contributions to decisions. 

• Looking outwards – Build cooperative, professional relationships with partners, supporters, donors, suppliers and the communities we serve 

 Making change happen  

• Managing resources - Offer ideas to improve information systems and processes to reduce costs and improve efficiency. 

• Achieving results - Look for better processes and ways of working to achieve results. 

• Managing our performance - Agreeing realistic deadlines and measurable objectives for myself, others and the team.

• Taking the lead - Take a lead in identifying solutions and making change happen 

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy. 

• Ability to communicate professionally with supporters, from individual givers to religious communities. 

• Displays excellent written and verbal communication skills. 

• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria  

• Experience with a CRM software/ database 

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures. 

Please click here for a full list of CAFOD’s Staff Benefits 

Come and join us and help make a real difference in the lives of the world’s poorest communities. 

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults. 

About us:

Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation

The Drinkaware Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently

Vision: Working together to reduce alcohol harm across the UK

Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

• Public-facing campaigns and digital services, information and guidance
• Evidence-led advice to governments and industry
• Independent research, consumer insight and evaluation

Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity

Our Drinkaware staff team is friendly, professional and inclusive.  We care about what we do and how we work together and bring our values to life.  Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. 

Location: 35 Chiswell St, London EC1Y 4SE

Drinkaware’s benefits include:

• Hybrid working arrangements
• 30 days leave (plus Bank Holidays, and your birthday)
• Matched company pension scheme
• Life assurance cover
• BUPA Private Healthcare
• Training and development opportunities
• Employee assistance programme
• Annual learning and wellbeing grant
• Perks and discount platform. 

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About the role:

Reporting to the Head of Operations and working collaboratively with other senior managers, the Senior Project Manager will play a crucial role in ensuring the successful delivery of all operational projects in line with cost/time/quality requirements.

Key Responsibilities

• To support the implementation of the new project management approach for Drinkaware.

• Day to day project management from start to finish for key identified operational projects, supporting cross functional teams to deliver.

• Collaborating with colleagues to ensure effective evaluation and impact assessment of each programme.

• Maintain accurate and comprehensive project and programme management documentation.

Project Delivery

• Manage multiple large-scale projects that require strategic planning and stakeholder management.

• Resource Management – Oversee and ensure all projects have the right resource allocation and are managing budgets and tracking progress against key milestone.

• Risk Management - Identify potential risks and develop mitigation strategies to keep projects on track.

• Work in collaboration to scope, plan and coordinate project activities with clearly defined objectives, outputs and critical success factors for operational projects.

• Proactively address issues and challenges that may arise during project execution.

• Ensure proactive and effective project communications to all relevant parties (internally and externally).

• Project collateral and content development.

Strategic Planning & Evaluation

• Implement and maintain quality standards throughout the programme lifecycle.

• Conduct regular evaluations to ensure programme effectiveness.

• Analyse programme performance and identify lessons learned and areas for improvement.

Stakeholder & Team Collaboration

• Stakeholder management including engagement, ongoing programme review, contractual management.

• Working with the Programme Delivery officer to develop and deploy effective and efficient project management tools and processes.

Governance & Process

• Working with the Programme Delivery officer to develop and deploy effective and efficient project management tools and processes.

• Implement and maintain quality standards throughout the programme lifecycle.

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About you:

You will be an accomplished project manager, with a high degree of business acumen and substantial experience of setting up and delivering projects working with and through multiple stakeholders and partners. This position requires a methodical thinker with excellent stakeholder engagement and communication skills and a proven track record in project management and reporting. Providing rigorous operational support and programme administration as needed.

Essential Criteria / Key Skills:

A recognised project management qualification and/or significant experience of managing multiple projects within the charity or health sector.

• Experience of effectively collaborating with multiple stakeholders.
• Demonstrable success of working with a broad range of partners from acquisition through to implementation.
• Strong presentation skills.
• Experience of writing clear, concise, project status reports and accurately maintaining project documentation.
• Ability to work on your own and take initiative.
• Excellent inter-personal and communication skills with the ability to build rapport and trust with partners at all levels.
• Ability to multitask and support cross functional teams to deliver.
• Attention to detail and foreplaning.
• Experience of a broad range of software packages including Word, Excel, PowerPoint and project management tools.
• Strong analytical skills and presentation of data.
• Experience providing administrative support.
• Able to manage sensitive conversations with professionalism and care and resilient when under pressure.
• An energetic and committed ambassador for Drinkaware, our mission and values

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To apply

For further information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.

Closing date: 9am, Wednesday 20 August 2025

Apply for this post by clicking on the 'Apply' link.  You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements outlined in the 'About You' section and what you would bring to Drinkaware. Please include at least one examples of a complex project you've managed from initiation to delivery.

Interviews may be carried out on Teams or in person at our Moorgate offices.

Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community. 

No agency support is required

Could you turn partnerships into something profoundly powerful? Join Prospect Hospice and help shape the future of end-of-life care through bold, strategic fundraising.

At Prospect Hospice, we are dedicated to providing outstanding end-of-life care to our patients, as well as offering emotional, spiritual, and practical support to their families and loved ones. Based in Swindon, we serve communities across North Wiltshire, Swindon, and the surrounding areas.

As a charity, we rely heavily on the generosity of individuals, businesses, and philanthropic donors to fund our services. We are seeking a dynamic Partnerships and Philanthropy Manager to join our team and help us continue this vital work.

Hours: 30 to 37.5 hours per week (Flexible working options, minimum 3 days per week in the office, part-time considered).

What is the role?

As our Partnerships & Philanthropy Manager, you’ll be at the heart of our new strategy - unlocking income and wider value through bold, purposeful partnerships with local businesses and philanthropists.

In this role you’ll:

• Lead and deliver our corporate partnerships and major donor strategy
• Proactively identify & cultivate relationships with prospective donors
• Create compelling proposals and deliver inspiring pitches
• Collaborate with internal teams to align funding with strategic needs
• Build and nurture high-value relationships with partners and philanthropists
• Secure major gifts and high-value, strategic support
• Deliver bold, innovative fundraising initiatives
• Deliver exceptional stewardship and donor experiences
• Track progress through regular pipeline & financial reporting
• Coach and support colleagues in corporate fundraising
•  Act as the corporate fundraising expert across the charity

This is a fantastic opportunity for an ambitious and results-driven individual to make a real impact in our community.

What we’re looking for:

• A track record in securing income through new & existing partnerships (charity or commercial sector)
• Strong networking, influencing and relationship-building skills
• Strategic thinker with excellent written and verbal communicatio
• Experience of using a pipeline to track the status and potential value of partnerships
• A team-player who is passionate about growing income through partnerships and wider fundraising activities
• A proactive, self-starter with a passion for making a difference
• Full UK driving license and access to your own car

We are looking for a confident, proactive individual who is passionate about making a difference. The ideal candidate will have a strategic mindset, with the creativity to develop new fundraising ideas and the resilience to achieve ambitious income targets.

Our Values

We’re committed to creating a truly inclusive workplace where everyone can thrive. We value diversity of thought, ability and individuality, and we’re proud to be a learning organisation that encourages innovation and continuous development.

We offer a great range of benefits, including:

• 27 days annual leave entitlement (plus bank holidays)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Family-friendly policies and practice
• Supportive induction, and training and development
• Free parking

Ready to Apply?

If you're ready to shape something meaningful and see the impact of your work every day, submit your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment processes, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We will review applications as they come in so we may close the vacancy before the closing date. Candidates are advised to apply early.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Global Programmes Manager provides supervision and management support to Muslim Aid Country Offices and implementing partners ensuring the efficient and effective implementation of high-quality delivery of projects and programmes in line with organizational strategy, in compliance with donor expectations, governmental and international standards.

The role is responsible for technical and management advice and support to ensure Muslim Aid Country Offices and partners are implementing, monitoring and evaluating programme activities in compliance with Muslim Aid’s strategy and budget as well as recognised international standards.

In addition, other key responsibilities include building and expanding strategic partnerships, with donors and other development partners to increase the size, scope and quality of programmes implemented by the Country Offices to reach the poorest, marginalised and underserved populations. Regular travel will be required.

About the Role:

1. Implement our strategy by supporting Country Offices and partner organisations in programme development and delivery, and in impact measurement.
2. Support Country Offices (including affiliates) to reinforce our mission, vision, values and direction through clear and articulate communications.
3. Provide technical support in organisational development for the Country Offices, ensuring appropriate technical and management skills exist to effectively implement programmes and showing improvements over time in our organisational health checks.
4. Work closely with Country Offices and partners to strengthen our due diligence and compliance procedures and ensure their effective use in practice.
5. Ensure efficient use of allocated funds; agree budgets and plans for the Country Offices. Ensure financial management and Value for Money is central to the management and accountability of work undertaken by Country Offices and partners.
6. Ensure that the quality of our programmes and partnerships at all levels are of a high standard in delivering our promises and commitments.

About You:

To be successful in this role, you will need:

1. Educated to degree level standard in international development or similar related field
2. Demonstrated experience in international development management including senior management and distance management.
3. Experience of building strong relationships at the highest levels with development partners.
4. Knowledge of SPHERE, CHS and DEC Accountability Framework priorities and other humanitarian/development
5. Excellent project management and facilitation skills.
6. Strong and well-developed analytical skills coupled with experience of writing quality proposals and reports

Why you should apply:

Join Muslim Aid as a Global Programmes Manager and take a leading role in driving the delivery of high-quality humanitarian and development programmes around the world. This is a dynamic opportunity to support and oversee our Country Offices and partners, ensuring effective implementation of impactful projects that align with our global strategy and meet international standards. You’ll provide critical technical and management support, help strengthen monitoring and evaluation systems, and foster strategic partnerships with donors and key stakeholders. If you're ready to make a global impact and support communities in need through sustainable, scalable programmes, apply now to be part of our mission.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities. 

We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.

Cord operates in eight countries and implements programmes in the following areas:

• Empowering Women & Girls
• Accessing Fundamental Freedoms
• Climate & the Environment
• Economic Empowerment
• Supporting Stronger Societies

We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then take a look at the recruitment pack and come and join our team!

About the Role

Are you someone who is passionate about seeing positive change in our world? Can you bring knowledge and creativity in designing innovative and effective peacebuilding programmes?

We are looking for someone to support our programmes and institutional fundraising with excellent writing skills, who is passionate about addressing the root causes of and inequalities caused by conflict. You will be someone passionate about the work Cord does and who can bring technical institutional funding expertise alongside peacebuilding knowledge to our small and committed team.

In this role you will lead the development of new programmes and institutional funding bids in line with Cord’s peacebuilding approach and 5 main programme areas. You will manage proposal submissions to Cord's key donors such as the EU, US State Department, GIZ, SDC, UN Peacebuilding Fund etc. You will be working closely with country teams to design and write proposals based on strong project designs developed in partnership with our local partners.

The role will also operate at a strategic level by managing Cord’s relationships with key donors and shaping how Cord communicates about its programmes and the added-value that Cord brings.

If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.

Application Instructions

To apply please send you CV and a covering letter that explains your interest in Cord and the role, and details how you fulfil the requirements of the role.  

Please note:  Funding for this position is contingent upon the successful award of external funding that is currently in process and expected to be finalised in Autumn 2025. Whilst the recruitment selection process will run concurrently, the official appointment of this role will take place after funding is officially secured.

This is a UK based remote role and applicants must have the right to work in the UK and the ability to travel to Coventry for team meetings.