Policy jobs in reigate and banstead, surrey
PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members.
With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing initiatives.
Project management is key, as the Member Response Team Manager will coordinate multiple workstreams and ensure timely, efficient implementation.
Salary and Location
- Band 4, London Spine points 27-23
- Starting salary: £51,759 p.a. rising to £58,877 p.a. in annual increments
- PCS Clapham
Successful candidates for the Member Response Team Manager will be able to demonstrate:
- Management of CRM systems, functions and applications
- Effective people management and development skills
- Ability to manage projects with successful time and budget management
The main duties of the Member Response Team Manager role include:
- Managing a team across three hybrid sites, to deliver excellent service to our members
- Managing the administration of the democratic processes
- Developing and delivering an agile, project-based approach to implement digital technologies and systems that enhance member service
- Preparing reports and analysis on service quality metrics
An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager.
The role of Member Response Team Manager offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Manager will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Wednesday 27 August 2025.
Interviews will be held in person: Thursday 18 September 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM MANAGER
Ref: 0925
Grade: Band 4, London
Salary
London Spine points 27-23
London Starting salary £51,759 p.a. rising to £58,877 p.a.
Location: PCS Clapham
Purpose of the job:
To manage the day to operation of the Member Response Team focusing on maintaining a strong relationship with members by addressing their needs and ensuring a positive experience.
Responsible to: Head of Member Response Team
Responsible for: Member Response Team Leaders
Contacts
External:
PCS Members, elected officials and potential members. Employers, TUC, Members of other trade unions and related bodies.
Internal:
PCS staff and managers across Regional and National Hubs and HQ Departments.
Main duties and responsibilities
1. Key areas
- Manage the merged team responsible for membership, data, subscriptions, and call handling, ensuring efficient daily staffing across three hybrid sites.
- Establish and maintain standards for call handling, member service and the online knowledge centre and admin case referrals with other support centre manager
- Develop and implement digital projects to enhance member services, regularly providing updates on progress and outcomes.
- Oversee member service processes, providing periodic reports on service quality metrics and improvement initiatives
- Assist in execute member retention and engagement strategies, presenting results and recommendations
- Regularly assess service prices and providers, propose cost-saving changes, and leverage new technologies and methods to reduce expenses while adhering to budget and policy constraints
- Oversee end-to-end project management, including planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget.
2. People Management
- Manage work allocation and workflow, future planning and support for team and line manager
- Motivate and manage individuals and the team as a whole to provide a high standard of service
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
- Proactively promote diversity issues in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Provide advice and deal with complex issues related to staff management including disciplinary or grievance
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Deputise for Line Manager when required
3. Systems and Budget Management
- Manage the development and effective use of office systems, ensuring staff are properly trained, consistently apply best practices, and follow standardised procedures across the organisation.
- Recommend and guide the design, implementation, and operation of new systems, ensuring alignment with broader PCS policies such as health and safety and data security.
- Establish statistical systems to generate and analyse reports, including membership, equality statistics, budget, job tracking, and case management.
- Build knowledge of the PCS membership database, its functions, and related applications, collaborating with the PCS Operations manager to address issues and implement improvements as needed.
- Participate and input information into PCS planning and budgeting processes
- Administration of democratic processes
- Manage delegated budgets in accordance with the Unions overall financial policies and procedures, regularly reviewing service prices and providers ensuring services are delivered within the agreed budgets making proposals for savings, and using changing technologies and methods to reduce costs, wherever possible
4. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance as required to team members
5. Communication
- Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
- Draft complex communications including briefs and reports
6. Equality
- Committed to equality, with an understanding of the Equality Act 2010
7. General
- At all times, implement and promote the PCSs Equal Opportunities Policy
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- Act in a manner that enhances the work of the PCS and its overall public image
- Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
- Such other duties that may reasonably be required and that are within the level of the responsibility of this post
- Willingness to work outside normal office hours and locations on occasion
Person Specification: MEMBER RESPONSE TEAM MANAGER
Ref: 0925
Date: August 2025
Location: London
ESSENTIAL FACTORS
EXPERIENCE & QUALIFICATIONS
- Minimum 3 years experience in people management including induction, work allocation, training, appraisal and conduct in a multi-site environment
- Managing and developing call handling and customer service systems and procedures
- Budget management
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to participation in appraisal and development review process
- Commitment to undertake job-related training
- Commitment to staff development
KNOWLEDGE
- CRM systems (such as Salesforce), functions and application
- Understanding of Data Protection legislation
- Knowledge and understanding of trade unions, membership and retention Impact and use of Digital and IT
SKILLS
- Ability to build and co-ordinate teams and networks
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Skilled in prioritising, time management, and project delivery
- Effective decision-making and problem-solving abilities
- Proficient in ICT and data analysis to support informed decisions
OTHER
- Commitment to the application of Equal Opportunities policies and practises within the workplace
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
- Willingness to undertake travel associated with managing staff across three locations
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory (oPt) and Lebanon
To provide a high standard of executive and personal assistance to the CEO. The role will be varied and will suit somebody with experience in supporting senior executives, excellent multi-tasking and combining an eye for detail and the ability to see the ‘bigger picture’. The right candidate will be efficient, diplomatic and have interpersonal skills to deal with senior staff and trustees.
About You
The ideal candidate will have previous experience as an Executive Assistant to a senior executive. Excellent communication skills, including a high standard of written and spoken English. Self-motivated, flexible, discrete and able to make judgement calls as to when to take the initiative on the CEO’s behalf. Experience in preparing meeting agendas and minute-taking.
KEY ACCOUNTABILITIES
• Complex diary management for the CEO, liaising with multiple stakeholders for timeslots and rescheduling appointments.
• Handle internal and external enquiries in a professional, confidential manner; dealing with these to conclusion where possible, or referring them to the appropriate person.
• Monitoring CEO inbox to flag urgent emails and highlight unanswered emails.
• Take accurate minutes of regular and ad hoc meetings as requested by the CEO, monitor progress on agreed actions and follow up with action holders directly as necessary.
• Manage and organise Monthly All Staff meetings, Weekly Update meetings and other meetings requested by the CEO, and ensure all audio/ visual set-up is working, and agendas are updated.
• Manage arrangements for incoming visitors (from MAP’s overseas offices and external), arranging meeting schedules, and assisting with travel and hotel bookings.
• Organise venues, flights, accommodation, visas, meals and taxis for SMT offsite workshops and Project based workshops for CEO, SMT members and the participating MAP staff.
• Manage expenses and credit card statement invoices of the CEO.
• Review expenses, leave requests and other items that need CEO approval, as requested by the CEO, and make recommendations to the CEO
• Ensure various email distribution lists / Teams groups are up to date and IT issues are resolved.
• Responsible for collating data from stakeholders and drafting the Weekly Newsletter.
• Ordering and managing stock of stationary for the UK office and workshops.
• Organising social events for the UK office (including yearly Christmas event)
• Organizing catering for onsite meetings when requested
• Organise and maintain a logical online filing system on SharePoint as requested by the CEO
• To be available out of hours when the CEO is travelling.
• Support with the administration of Board and Committee meetings, including booking meeting venues, collating reading materials and taking meeting minutes
• Work collaboratively with others in all aspects of our work
• Perform other associated duties as may arise in line with the remit of the position of EA.
PERSON SPECIFICATION
Essential
Skills, Knowledge and Qualifications
• Experience as an Executive Assistant to a senior executive.
• Excellent communication skills, including a high standard of written and spoken English.
• Self-motivated, flexible, discrete and able to make judgement calls as to when to take the initiative on the CEO’s behalf.
• Excellent problem-solving and troubleshooting skills.
• Good interpersonal skills, and the ability to work with stakeholders at all levels.
• Comfortable working on issues that can be perceived as sensitive and can demonstrate a high level of confidentiality and integrity.
• Excellent organisation and administration skills with the ability to plan and prioritise work for self and others.
• Experience in preparing meeting agendas and minute-taking.
• Highly computer literate and confident with Word, PowerPoint, Outlook and Excel.
• Excellent time management skills. The post-holder will need to manage their own time well, and the time of organisational leaders.
• Interest and alignment with MAPs mission to work for the health and dignity of Palestinians living under occupation and as refugees.
• Willing and able to fulfil the role in line with MAPs values of solidarity, integrity, dignity and impact at all times
Experience (desirable)
• Experience in an NGO or other charity (voluntary or paid capacity).
• Experience (voluntary or otherwise) working with trustees.
• Arabic language skills
Personal attributes and other requirements
• Commitment to anti-discriminatory practice and equal opportunities.
• Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).
• Commitment to upholding the rights of people facing disadvantage and discrimination.
• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.
• A commitment to MAP’s vision, mission and values and a passion for improving the health and dignity of Palestinians.
• Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.
• An ability to apply awareness of diversity issues to all areas of work.
• Attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure.
• Prepared and able to travel occasionally to all MAP offices.
Disclaimer
MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Lead School Nurse to join our Nursing and Care Team. This role will require the successful candidate to provide leadership and clinical supervision for members of the School Health Team, supporting children and young people with complex health needs, while working in partnership with their families.
Staff benefits include London weighting, shuttle bus, and more… Read more below
Role Requirements
Clinical Responsibilities
- Adheres to the Nursing & Midwifery Council (NMC) Standards of Conduct, Performance and Ethics for nurses and midwives always.
- Maintains clear and identified professional boundaries at all times.
- Provides a high quality of direct care, as evidenced by clinical audit, placing the child/young person and their families at the centre of all planning.
- Act as a role model for other members of the team, disseminating their skills as appropriate.
- Ensure the safe custody and administration of medication and reports any discrepancies.
- Demonstrate competence in the full set of clinical nursing skills, as required of role.
- Utilise evidence-based practice and research, to inform care treatments that lead to the desired outcomes for children.
- Involved in the audit process and suggest necessary changes in line with clinical audit; positively assist with implementation.
- Plan, implement and evaluate nursing interventions and health promotional developments within The Children’s Trust School, in liaison with the Multidisciplinary Team.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
We are seeking a compassionate and organised individual to join our team as a Triage and Advice Officer. In this frontline office-based role, you will be the first point of contact for clients seeking support from our charity. You’ll be responsible for gathering essential personal and case information, assessing their needs, and either referring them to our service teams or signposting them to external organisations better suited to assist.
The successful candidate will be:
- Organised and able to manage a varied workload
- Compassionate, patient and empathetic in their approach to client interactions.
- Be confident using the telephone and proficient in computer systems and digital tools
To apply please download the recruitment pack and forms from our website . Closing date is midnight on 15 Sept 2025.
We value diversity and warmly encourage applications from disabled and LGBTQIA+people, candidates who share lived experiences with our service users, and people from Black, Asian and global majority communities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
POSITION OVERVIEW
The Programme Operations Manager is responsible for the operational delivery of our programmes being delivered to young people aged 8-19. This role ensures consistent, high-quality service provision through effective team leadership and comprehensive oversight of programme activities.
Key responsibilities include direct management of the youth work team and supervision of programme implementation to maintain service standards aligned with organisational values. The postholder ensures operational effectiveness through resource allocation, staff support, and robust quality assurance processes.
Working alongside the Programme Development Manager, this position translates organisational objectives into practical programme delivery through systematic implementation and monitoring. The role involves providing youth workers with appropriate resources and professional support to achieve optimal outcomes for young people.
The Programme Operations Manager contributes to organisational decision-making whilst maintaining hands-on programme management. This balance ensures service delivery meets established standards and regulatory requirements.
The position demands proven leadership capabilities, operational expertise, and commitment to youth development principles within our structured framework.
You will help embed our values throughout the organisation and ensure our programmes remain at the cutting edge of youth work practice.
KEY AREAS OF RESPONSIBILITY
Quality Assurance and Standards Management
· Support the Programme Development Manager to develop, implement, and maintain comprehensive quality assurance frameworks for all youth programmes, ensuring consistent delivery of high standards across all activities.
· Establish quality indicators and performance metrics for programme delivery, conducting regular monitoring and evaluation to ensure continuous improvement.
· Design and implement quality audit procedures, conducting systematic reviews of programme delivery, facilities, and resource utilisation.
· Create and maintain quality documentation, including standard operating procedures, best practice guidelines, and compliance frameworks.
· Ensure all programmes meet regulatory requirements, funding obligations, and sector best practice standards.
· Implement corrective action procedures when quality standards are not met, working with teams to identify solutions and prevent recurrence.
· Liaise with external quality assurance bodies, inspectors, and regulatory authorities as required.
Youth Worker Team Management and Development
● Provide direct line management to youth workers and volunteers, ensuring clear role expectations and performance standards.
● Attend Line Managers training and regular sessions with HR Manager.
● Implement robust induction programmes for all new team members, ensuring thorough understanding of organisational values, procedures, and quality expectations.
● Conduct quarterly supervisions and annual appraisal with line reports, providing professional support, guidance, and performance management.
● Conduct systematic observation of youth work sessions, providing constructive feedback and identifying development opportunities.
● Foster a culture of continuous professional development, identifying training needs and supporting career progression opportunities.
● Ensure adequate staffing levels for all programmes, managing rotas, cover arrangements, and resource allocation effectively.
Programme Operations and Delivery Oversight
● Oversee day-to-day operational delivery of all youth programmes, ensuring smooth running of activities and services.
● Collaborate with the Engagement, Communities and Culture Manager to monitor programme attendance, engagement levels, and participant outcomes, implementing strategies to maximise positive impact.
● Collaborate with the Programme Development Manager to ensure all programmes operate within approved budgets, monitoring expenditure and resource utilisation.
● Coordinate programme scheduling, space allocation, and resource distribution to maximise efficiency and participant experience.
● Implement risk management procedures for all programme activities, always ensuring health and safety compliance.
● Collaborate with the Programme Development Manager to oversee marketing and recruitment activities for programmes, working with relevant teams to ensure optimal participation levels.
Safeguarding and Compliance
● Ensure that full compliance with safeguarding policies and procedures are adhered to.
● Implement comprehensive safeguarding training for all team members, maintaining records and ensuring regular updates.
● Manage safeguarding incidents and concerns. In the absence of the Designated Safeguarding Leads liaise with external agencies including social services, police, and other statutory bodies.
● Monitor and maintain health and safety standards across all programme areas, conducting regular risk assessments and safety audits.
● Ensure compliance with all relevant legislation, including data protection, health and safety, and equality requirements.
Data Management and Reporting
● Oversee collection, analysis, and reporting of programme data, ensuring accuracy and compliance with funder requirements.
● Contribute to the preparation of regular reports for leadership team, funders, and external stakeholders on programme performance and quality indicators.
● Maintain comprehensive records of all programme activities, participant outcomes, and quality assurance measures.
● Implement feedback mechanisms for participants, parents, and stakeholders, using insights to drive continuous improvement.
Partnership and Stakeholder Management
● Develop and maintain relationships with local schools, community organisations, and partner agencies.
● Represent the organisation at multi-agency meetings and sector networks, promoting collaborative approaches to youth work, as required.
● Coordinate with external providers delivering services within AYP premises, ensuring quality standards are maintained.
● Build positive relationships with parents and carers, maintaining regular communication about programme delivery and young people's progress.
GENERAL RESPONSIBILITIES
· In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues.
· Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary.
· Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
· Adhere to all The Avenues’ policies and procedures.
· Stay abreast of policy and developments in youth work locally and nationally
· Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.
· Undertake any other duties as may be reasonably required within the scope of the role.
Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change as service, service members and funders needs change. Consequently, The Avenues will revise this Job Description as required in consultation with post holders.
ABOUT YOU
● A Level 3 or above Youth Work Qualification is desirable, or experience equivalent.
● Minimum 3 years frontline youth work experience with 8-19 year olds
● Demonstrate significant project management experience.
● Strong people management skills
● Proven ability to design, oversee and implement a youth programme, and experience in leading and managing youth work activities.
● Strong analytical, organisational and communication skills, with a structured approach and ability to be flexibility.
● Experience managing budgets and members expectations.
● Proven track record in creating and building relationships with local partners to enhance a youth programme.
● Understanding and empathy of current issues young people face.
● Strong understanding and knowledge of safeguarding procedures and commitment to safeguarding
Personal qualities:
● Passion for youth work and belief in young people's potential
● Creative thinking balanced with evidence-based practice
● Resilience and flexibility in a dynamic environment
● Ability to work collaboratively and thrive as part of a team.
● A proactive approach, self-motivated and enthusiastic with high levels of initiative.
● A genuine passion for working with young people, with a strong empathy to the vision, mission and values of The Avenues.
The client requests no contact from agencies or media sales.
The purpose of the Bookkeeper position at Latin American House is to ensure accurate and timely financial administration, supporting the efficient management and smooth operation of the organisation’s financial activities. This includes processing invoices, tracking payments and expenses, managing financial documentation, and ensuring compliance with both internal policies and external regulations.
The Bookkeeper plays a crucial role in maintaining accurate financial records, assisting with financial reporting, audit preparation, and supporting senior management in overseeing budgets, payroll, and compliance.
By providing essential administrative support, the Bookkeeper upholds the integrity, efficiency, and transparency of LAH's financial processes, contributing to the overall success, sustainability, and governance of the organisation.
Main duties and responsibilities:
1. Maintaining accurate and up-to-date financial records by:
● Accurately recording all financial transactions, including income, expenses, invoices, payments, and receipts, ensuring they are categorised correctly in the financial system
● Regularly reconciling bank accounts, credit card statements, and other financial documents to ensure accuracy and identify discrepancies
● Maintaining and organising all financial documentation, including invoices, receipts, contracts, and financial reports, in accordance with internal policies and regulatory requirements
● Ensuring that all financial data is entered into the accounting system in a timely manner and accurately, and keeping records updated as necessary, reflecting any changes or corrections
2. Supporting organisational income and expenditure processes efficiently by:
● Monitoring and tracking income and expenses across various budgets, ensuring all transactions are in alignment with allocated funds and any restrictions on specific funds
● Processing self-generated income from all LAH activities (e.g., Space rental, hall hire, Saturday School, etc.) by preparing related invoices, ensuring accurate record-keeping, and diligently tracking payment status
● Recording and processing utility bills, ensuring proper allocation of recharges where applicable
● Preparing payments on the CAF Bank platform for approval by authorised signatories
3. Assisting organisational financial compliance by:
● Preparing financial records for audits and financial reporting as required, ensuring compliance with tax laws, charity regulations, and other applicable legal standards
● Maintaining and updating the LAH’s inventory by accurately recording purchases, disposals, and changes in assets, such as IT equipment and furniture
● Assisting with payroll enrollment administration for new starters, ensuring accurate processing and compliance with relevant payroll procedures
● Collaborating with senior management to ensure adherence to LAH’s Financial Policy and internal financial procedures
● Supporting the development and implementation of enhanced financial systems and internal controls to improve efficiency and compliance
4. Other accountabilities:
● Attending team meetings and one-to-ones as required
● Participating in relevant training or professional development to maintain and
improve financial administration skills
● Carrying out any other bookkeeping-related duties appropriate to the post, as
agreed with your line manager
Latin American House is dedicated to fostering the integration, social inclusion, and well-being of Latin American and migrant communities in the UK

The client requests no contact from agencies or media sales.
I am urgently seeking an experienced Interim Reward and Employee Relations Manager on a 12-month fixed term salaried contract for my renowned client in the civil service / culture sector, based in London 2 days per week with 3 days remote. The role will pay a salary of £42,179 to £44,037 per year depending upon experience and you will be required to work on Mondays and Fridays to provide cover for other staff in the team.
Reporting to the Head of Pay, Policy & People Relations, the ideal candidate will be available immediately or at short notice and :-
- Have experience of Reward and Reward Projects, including pay modelling and equal pay etc
- Have significant Employee Relations experience
- Have experience of writing and updating policy
- Have experience of working in a heavily unionised environment and negotiating / consulting with Trade Unions on the above
If you have the required skills and experience and you are available at short notice, please apply now by submitting your up to date CV and contact details.
Job type: Full time
Salary: Salary Plan, 39,500.00 GBP Annual
End Date: September 8, 2025 (30 days left to apply)
We're seeking an enthusiastic Education Coordinator to help shape the future of chemistry education.
With a focus on Northern Ireland, you'll lead regional initiatives, tailoring them to local needs and supporting teachers through workshops and online sessions. You'll build strong partnerships with local education authorities, schools, and teacher networks, and collaborate with national organisations to advance our education policy across the UK and Ireland. You’ll monitor educational developments, contribute to policy-influencing documents, and share our views with policy makers and other stakeholders.
This role will require extensive travel throughout Northern Ireland and the Republic of Ireland, including attending and running events for teachers and student teachers, working with members, and meeting key education contacts. Expect to travel about twice a week, depending on the academic timetable, and occasionally work weekends and non-core hours.
Responsibilities:
Regional engagement and delivery: Lead the project management and delivery of education initiatives tailored to the needs of the local education community, aligned with our strategy. This includes understanding teacher needs, delivering direct support (e.g, workshops, online sessions), advising on the use of our resources, and commissioning internal support to enhance the impact of our services.
Local curriculum expertise and relevance: Champion and advise on local curricula to ensure our education programmes remain relevant and impactful for all teachers across the UK and Ireland. This includes providing guidance and advice to colleagues and partners on best practices for local curricula.
Partnership and stakeholder engagement:
• Develop and maintain successful partnerships and relationships with organisations and education stakeholders in the region (including local education authorities, schools, and teacher networks) to support the effective delivery of our programmes and initiatives. This also includes engaging with local members to act as advocates for chemistry and showcase best practice in school engagement activities.
• Build and maintain strategic links and collaborations with national organisations, government agencies, sister societies, and other policy influencers to inform the development and advancement of our education policy and resources.
Contribution to education policy and intelligence: Contribute to our education policy activities by monitoring educational developments, compiling and analysing relevant information, and drafting policy-influencing documents such as consultation responses and position statements.
What we are looking for:
• A degree in science, preferably in the chemical sciences, or an equivalent qualification, together with evidence of working with schools, ideally with a teaching qualification.
• An understanding of school level, further and higher education and a breadth of knowledge of the education systems in the UK and Ireland together with a deep knowledge of the local curricula.
• Experience of stakeholder relationship management and an understanding of customer requirements, including those of: school teachers; FE teachers, HE academics and support staff; careers advisors; employers; governments and its agencies, and non-government bodies.
• Excellent written and verbal communication skills, including a proven ability to write effectively for different audiences and deliver clear and engaging presentations both online and in-person.
• Good project management and team working skills and experience, with the ability to work independently.
At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. This role is home-based with the expectation that you will attend the office as needed for your role. If you need flexible working arrangements, please outline this in your application.
If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and as a cover letter (in no more than 500 words) telling us about your relevant knowledge, skills and competencies and why you are applying for this role.
About the RSC
An organisation with a heritage that spans over 175 years, the RSC has an ambitious international vision for the future. Around the world, we invest in the education of future generations of scientists. We raise and maintain standards. We partner with industry and academia, promoting collaboration and innovation. We advise governments on policy, and we promote the talent, information and ideas that lead to great advances in science.
We provide advice, resources, and practical support to learners and educators in schools, colleges, and universities around the world. In the UK, we are the largest non-governmental funder of chemistry education and we influence government policy to ensure that opportunities to develop skills meet the unique needs of chemistry
Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.
As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
You may also have experience in the following: Chemistry Teacher, Science Teacher, Science Teaching Assistant, Chemistry Lecturer, Science Lecturer, Chemistry Academic, Science Academic, STEM Teacher, STEM Coordinator, Education Advisor, Education Coordinator, Teacher Training, Community Development
REF-223125
Job Title: Monitoring, Evaluation and Learning Adviser
Location: London or Nairobi, with occasional international travel and flexible working required to overlap with South-East Asian/Pacific time zones
Contract: Two-year fixed-term contract
Reporting to: Head of MEL
Responsible for: Occasional consultants and volunteers
Salary & Benefits:
UK: GBP47,029 gross per annum, and 9% employer pension contribution
Nairobi: Kes 6,803,160 gross per annum, including 9% employer pension contribution and staff medical insurance cover
Deadline: 17:00 UK time, Monday 25th August 2025
Conciliation Resources
Conciliation Resources is an independent international organisation working with people in conflict to prevent violence, resolve conflicts and promote peaceful societies. We believe that building sustainable peace takes time. We provide practical support to help people affected by violent conflict achieve lasting peace. We draw on our shared experiences to improve peacebuilding policies and practice worldwide.We currently have over 80 full and part-time staff members, working mainly out of the UK, Australia, Kenya and Ethiopia offices. We work with over 70 locally-based and international partners worldwide.
Research, Advisory and Policy Department
The Research, Advisory and Policy (RAP) Department facilitates learning and provides guidance to improve peace policy and practice inside and outside Conciliation Resources. The team:
- Translate experiences of peace practice into innovative learning and thought leadership
- Evaluate impact of peace practice and build evidence of what’s working and what’s not
- Advance knowledge and methods for gender inclusive peace practice
- Mobilise policy change to facilitate and coordinate transformative peace practice
RAP is responsible for the Accord publication series and cross-organisational research programmes, thematic policy advocacy, and the organisational approach and technical support to Programme Departments on gender and monitoring, evaluation, and learning (MEL). The RAP Department includes the CR EU team based in Brussels.
Our approach to Monitoring, Evaluation and Learning (MEL)
Conciliation Resources’ approach to project design and MEL is rooted in a culture of evaluative thinking and knowledge-building. We use evidence and systematic reflective spaces to improve the relevance, efficiency, effectiveness, impact, and sustainability of our work. We apply a gender perspective in our conflict analysis and evaluation methods. Our plans for MEL are contained within our Operational Plan under Goal 5: to develop evidence, learning and creativity, which is part of our Strategic Plan 2020-2025.
Job Purpose
We are looking for an experienced and creative Monitoring, Evaluation and Learning (MEL) Advisor to fill a vacancy emerging in our global MEL team. This is an exciting time to join the organisation as the successful candidate will play an important role in developing and rolling out a new MEL Strategy to align with Conciliation Resources’ forthcoming Strategic Plan 2026-2030.
The MEL Advisor will be responsible for providing technical advice in applying gender-sensitive and complexity-aware MEL approaches to develop CR’s peace practice, and in supporting organisation-wide Outcome Harvesting. The role would be well-suited to a versatile and creative thinker with a curiosity to adapt standard MEL approaches for the challenges associated with peacebuilding and mediation.
We want MEL to be useful for staff and partners. The MEL Adviser will draw lessons from evidence of achievements and challenges in our work to inform programme adaptation and support organisational strategy. Occasionally they may represent our experience and approach to external audiences.
As the post is a global role, the post-holder will be expected to provide remote and face-to-face technical support to Programme teams, MEL Focal Points and partners in different geographies, and to the RAP team in the development and implementation of their MEL plans.
The MEL Adviser supports the Head of MEL in the delivery of Operational Goal 5 in Conciliation Resources’ Strategic Plan 2020-2025 and will continue to do so under the forthcoming Strategic Plan 2026-2030 and MEL strategy. The MEL Adviser will help to develop and maintain the systems, skills and approach required to deliver on this, and to embed these in organisational practice.
Scope and Accountability
The MEL Adviser is directly accountable to, and line-managed by, the Head of MEL and is a member of the RAP Department.
They are accountable for maintaining systems to record and analyse data and for organising processes to capture and analyse change.
They ensure the smooth running of organisation-wide evaluation processes, including CR’s Outcome Harvesting process, and evidence informed strategic donor reporting.
They are responsible for providing specialist, technical advice and support to teams and partners on the design, development and implementation of their project MEL plans.
They have a comprehensive understanding of our Strategic Plan, organisational results framework and Theory of Change, and of the nature of peacebuilding work and change.
Person specification
Essential knowledge, skills and experience
- Knowledge and considerable experience applying a range of complexity-aware design, monitoring, evaluation and learning concepts, tools, and approaches.
- Understanding of and experience in supporting adaptive programming, including approaches for how to monitor and evaluate adaptations. Experience of Outcome Harvesting or other participatory monitoring approaches an advantage.
- Experience designing Theories of Change for complexity-aware programmes, including monitoring frameworks and the critical analysis of data to inform adaptations. Experience of designing Theories of Change for social cohesion, mediation and/or peacebuilding programmes is an advantage.
- Ability to collect, manage and analyse quantitative and qualitative data in a manner that is sensitive to conflict-affected contexts.
- Knowledge of organisational practices such as partnership working, value for money and organisational learning.
- Knowledge of and demonstrated commitment to participatory, gender-responsive and conflict-sensitive approaches.
- Appreciation of issues of confidentiality, cross cultural working, and political sensitivity.
- Experience of working with databases, handling diverse sources of information, and maintaining accessible and secure filing systems.
- Experience of group facilitation and training support on monitoring, evaluation and learning issues.
- Excellent verbal and written communication skills in English.
- Ability to listen actively to and work with and support people from varying backgrounds and with a range of political, cultural, and value orientations.
- Experience of working across an organisation to influence others.
Desirable knowledge, skills and experience
- Experience designing and facilitating online and hybrid workshops, including using tools such as Mentimeter, Miro and/or Lucid.
- Data visualisation software such as Zoho Analytics and Microsoft PowerBI.
- Experience in the peacebuilding sector or fragile contexts.
- Experience using MEL data for advancing research, communication and advocacy purposes.
- Other language skills, in particular French or Russian.
The client requests no contact from agencies or media sales.
Job Title: Floating Support Worker
Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum, inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement
Contract type: Full Time, Fixed Term Contract (Until March 2026 with possibility extension of contract dependent on funding)
Hours: 37.5 hour per week
We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse.
You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of domestic abuse survivors, to embed best practice across our communities.
You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player.
All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work.
Successful applicants will be expected to work within Refuge’s Values and Behaviors Framework and demonstrate these in their everyday work.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 22 August 2025
Interview Date: 2 September 2025
The client requests no contact from agencies or media sales.
Salary: £24,570.00 per annum plus £5023.71 London Weighting per annum
Location: Kensington High Street, Shelter shop
Contract: Permanent
Hours: Full time, 37.5 per week
Closing date: Monday 25th August at 11:30pm
We're looking for an inspirational people person to join us as a Assistant Shop Manager in our brand-new London Boutique Shelter Shop in Kensington High Street opening October 2025. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
This is an exciting opportunity to join Shelter opening their newest shop. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Why work for us?
The Fundraising Department is starting the delivery of a five-year strategy that is heavily reliant on high-quality data to drive decision-making and maximise impact.
As Senior Data Executive, your work will be vital to implementing and delivering this strategy. You will play a key role in ensuring we make informed decisions about our marketing activities and are able to deliver sector-leading, insight-driven communications to our supporters.
At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.
About you
The successful candidate will be an experienced data professional with advanced SQL and Excel skills, capable of managing complex queries and large datasets. A strong track record of problem solving and improving data processes is a must. They will have an analytical approach to data, excellent attention to detail, and the ability to communicate technical information clearly to non-technical audiences.
About the role
As Senior Data Executive, you will work closely with the rest of the Data Team to ensure the Fundraising and Communications Department has access to high-quality data, delivered in a timely manner to support effective marketing campaigns. This includes working within Raiser’s Edge NXT to deliver data selections and imports, maintaining data quality and ensuring the CRM is accurate, reliable, and fit for purpose. You will also manage relationships with key suppliers and drive continuous improvement of data processes.
About CARE
CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places. We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.
Safeguarding
CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.
Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:
- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
- appropriate criminal record checks (Bridger check)
By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.
Equality and Diversity
We are committed to Equality and value Diversity.
We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to HR.
We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.
Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK
Closing date: Sunday 7 September
Interview date: Thursday 18th September
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Consultant, you will manage a variety of evaluation, learning and co-design consultancy projects with charitable funders, charities, local authorities and public bodies. Our projects are varied but often include delivering: evaluations that involve primary and secondary data collection using mixed methods, analysis and impact measurement; learning partnerships with funders co-designing services with people with lived experience of social issues; developing accessible learning outputs for clients and stakeholders such as reports, case studies, blogs and presentations. We also provide strategic advice and learning partnerships that help organisations build a culture of learning and adaptation and we are known for engaging in large, complex place-based programmes of change.
You will play a key role in ensuring that projects are delivered to a high standard, on time and within budget. You will draw on your expertise in research methods, analysis, facilitation and project management to manage projects as part of multi-disciplinary teams. You will be the main point of contact for clients and ensure effective budget and resource management. Our project allocations are matched to your skills and interests wherever possible, providing room for professional development across sectors, themes and methodologies.
Alongside project delivery, you will contribute to business development by supporting proposal writing, relationship-building with prospective and existing clients and shaping new work aligned with our strategy.
Our client base includes organisations such as BBC Children in Need, Mission 44, Youth Endowment Fund, EY Foundation, Paul Hamlyn Foundation, City Bridge Foundation, the Mayor of London’s Office and various local authorities. We work across diverse policy areas including youth social action, prevention of violence, public health and education.
Recent and current projects illustrate the diversity of our work:
· Partnering with a national youth funder to shift power to youth organisations and Black-led groups with a focus on anti-racism and youth empowerment.
· Acting as learning partner for a foundation working with multi-academy trusts and charities to prevent school exclusions, supporting pilots and cross-sector learning.
· Building an evaluation framework for a foundation that is shifting its strategy from service delivery-focused to being systems change-focused.
Joining us as a Consultant is an excellent opportunity for someone who is curious, proactive and motivated by social impact. You will gain varied experience, deepen your expertise in research, evaluation and learning and contribute to addressing the root causes of social and economic exclusion across the UK.
For full information, Job description, Person Specification and details on how to apply please follow the link in the Application Pack or have a look at the Careers page on our website.
The client requests no contact from agencies or media sales.
Public Affairs Manager (Fixed term contract)
Salary: £34,237pa
Your purpose
This is a critical role in the Communications, Campaigns and Public Affairs Department. As Public Affairs Manager, you will support the Head of Communications, Campaigns and Public Affairs to make oracy education ordinary, co-ordinating and project managing and delivering public affairs work as well as leading public relations work that increases our profile with policy makers. In doing so, you will play an integral role in ensuring all children, regardless of their background, find their voice for success in school and in life.
Your responsibilities
This is a senior role in the Communications, Campaigns and Public Affairs Department, as part of the wider Learning, Impact and Influence Directorate
Public Affairs (80%)
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Drive forward Voice 21’s public affairs strategy, building key relationships, understanding and momentum that develops Voice 21’s influence with Government and non-parliamentary policy makers, ensuring that we have a meaningful role in shaping an oracy entitlement for every child, and appropriate mechanisms for its implementation
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Deliver Public Affairs business as usual work, for example; organising school visits, leading political and parliamentary monitoring, stakeholder mapping and horizon-scanning and organising events in parliament and at party conferences
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Work with policy makers on local, regional and national level to influence those responsible for the delivery of education at primary and secondary level
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Engage and manage stakeholders and other key people across and beyond the organisation who work with the Learning, Impact and Influence directorate to leverage relationships in pursuit of our organisational strategy and mission
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Lead on Voice 21’s role as secretariat to the Oracy All-Party Parliamentary Group (APPG)
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Produce/co-produce consultation responses, blogs, internal and external briefings, parliamentary questions and other related communications in line with our content strategy
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Act as an internal expert consultant on public affairs, decision makers and implementation of our agenda
Public Relations (20%)
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Deliver public relations activity to raise our profile and support our brand, including through awards, events and speaking engagements
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Spotting reactive communications opportunities in line with the public affairs strategy
Your progression
Within 1 month, you’ll have:
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Started building strong working relationships with the team, warm policy makers and sector partners
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Created a database of influential head teachers
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Helped refine our policy asks in key areas into easy-to-communicate goals
Within 3 months, you’ll have:
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Used analysis and polling to build reports on key advocate groups who can help spread our messages
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Launched our Oracy APPG
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Refined our monitoring and reactive opportunity spotting systems
From 6 months onwards, we expect for you to be:
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Have worked with our research team to develop a literature review of oracy education policy at local and national level
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Migrated our contract tracking to Salesforce and expanded it to capture relationships help at local and national levels
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Having developed a public profile among education policy makers
This job is for you if you…
Have experience in these areas
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Creating tangible policy impact through public affairs activity
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Building and nurturing relationships with policy makers at national, regional and local levels
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Creating public affairs strategies with clear objectives and KPIs
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Delivering eye-catching PR work such as award entries, speaking events and receptions
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Using research to create strong and compelling narratives
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Communicating externally about policy positions
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Ability to form excellent working relationships, internally & externally with sector colleagues
You may also have experience in these areas
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Relevant experience in and a strong understanding of the education sector
Reporting lines
Reporting to: Head of Communications, Campaigns and Public Affairs
Managing: None
Where you’ll work: Remote, with travel to our London office and elsewhere for meetings. Occasional overnight stays may be required depending on where you are based.
Contract: 12 months
Application details
To apply:
Closing date: 25th August 2025
Interview date:
First round interview: 3rd - 5th September
Second round interview: Week commencing 8th September
Start date: ASAP
Questions: Head of Communications, Campaigns and Public Affairs, Elizabeth Somerville;
Valuing every voice
Voice 21 believes that every voice should be heard and valued. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Voice 21.
The client requests no contact from agencies or media sales.
The Minster Centre is recruiting for a Registry Manager to oversee all aspects of training and course administration from first enquiry to graduation. The ideal candidate must have a high level of organisation; they need to be an adaptable and flexible person who enjoys working on a range of different tasks; they should have excellent teamworking skills and can work independently; and leading a small team, they need to be a confident manager in an education administration environment who thrives in a busy workplace.
Background
The Minster Centre is a registered charity and company and specialist integrative counselling and psychotherapy training provider based in Queens Park, London. We are a leading training provider in the sector and currently have around 400 students attending training courses ranging from open access introductory courses to post-graduate degrees.
Thousands of therapists have trained at the Minster Centre since our inception in 1978 and we have an extensive community. Our courses are accredited by the UKCP (UK Council for Psychotherapy), the BACP (British Association of Counselling and Psychotherapy), and some are validated by Middlesex University. We are also registered with the Office for Students.
The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. The service is provided by senior trainees who are in the process of completing their therapy training.
Job summary
The Registry Manager supports all aspects of training and course administration from first enquiry to graduation. This includes introductory courses, professional counselling and psychotherapy qualifications, and MA programmes validated by Middlesex University. Reporting to the responsible Management Committee Lead, the Registry Manager ensures that we deliver efficient and effective services to support admissions, enrolment, university registration, assessment, progression, HESA data returns, awards, and graduation of our students.
The Registry Manager has line management responsibility for the course administrator, leads on course scheduling, managing student data, organising the Bursaries and Hardship Fund (the Minster Centre Fund), supports key committees, monitors academic progress, and ensures accurate information is presented at Assessment Boards. They will balance day-to-day student matters with supporting the team and working to improve administrative systems.
This is a varied role which is critical for the delivery of The Minster Centre’s strategic objectives and charitable aims. The successful candidate will be educated to degree level, or equivalent, and will have significant relevant experience of administration, ideally within the Higher Education or professional training sectors. A self-motivated person with proven management, communication and interpersonal skills. They will be adaptable, able to work as part of a team, and prioritise a challenging workload.
This role would suit someone who wants to work in the not-for-profit sector and who is looking for a challenging but rewarding place to learn, develop, and grow, within a Higher Education, counselling and psychotherapy training environment.
Main areas of responsibility
The Registry Manager will be responsible for:
Training and course administration
- Organise course scheduling, communicating with various staff during the process, ensuring rooms can be booked and staff contracts are created.
- Oversee and support the Live Assessment scheduling and marking procedures.
- Oversee and support the process for creating student teaching groups.
- Set and disseminate key dates in the academic calendar including term dates annually.
- Be able to identify, contribute to, and action improvements to systems, processes and policies.
- Provide administrative support, including minute taking and any additional administration as required.
- Maintain a Registry Admin Handbook, with regular review and improvement of systems recorded.
Student support and progression
- Ensure that students are enrolled on courses and set up on systems accurately.
- Manage the re-enrolment process between academic years.
- Oversee the recording of student progression.
- Liaise with and support the Operations Team in organising the annual Graduation event and ensuring all eligible students receive timely information.
Reporting
- Co-ordinate and support the accurate information recording and preparation for Assessment Boards and liaise with the External Examiner.
- Oversee and support the various HESA data returns as the liaison Senior Contact and ensure all data is accurate and meets various submission deadlines.
- Provide accurate statistical information to the Management Committee for inclusion in annual reports.
Staff management and stakeholder liaison
- Manage the Course Administrator.
- Work with Admissions, Quality, IT, Finance, Training, and Reception Teams throughout the academic year.
- Attend regular staff meetings and work with other key staff to market courses.
- Conduct annual appraisals.
- Be a key communication link across the staff and student community.
- Work with other key staff to ensure that information is provided accurately to students, staff, and the public via handbooks, Moodle, and the Minster Centre website.
- Liaise with Middlesex University at key points in the year.
This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with the Interim Management Committee.
The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those relating to Equal Opportunities, Health and Safety and the General Data Protection Regulations, and clinical governance including research governance and Codes of Practice/Ethics.
Candidates must send a cover letter addressing how you meet the person specification.
The client requests no contact from agencies or media sales.