Policy jobs in west byfleet, surrey

Job overview

In this dynamic role, you'll provide strategic and operational leadership to grow our income streams to £2 million annually and beyond, while maintaining low costs and embedding innovation through AI-driven insights, digital fundraising, and creative projects.

Oversee governance, financial management, grants, lotteries, major donor stewardship, marketing, and a high-performing team, ensuring compliance with regulatory bodies and delivering measurable social value. If you're a visionary leader with a passion for NHS charities, proven fundraising expertise, and the agility to handle hands-on operations—from event planning to risk management—apply now to drive meaningful change and represent us on national stages.

Flexible working with office presence required frequent travel between sites essential.

We kindly request that applicants submit a one-page cover letter along with a curriculum vitae (CV) not exceeding two pages in length when applying. 

Main duties of the job

The Charity Director is responsible for driving the purpose and impact of Frimley Health Charity (FHC), ensuring the charity delivers meaningful benefits to patients, staff, and the wider community. The role combines strategic leadership with active operational involvement, across income growth and translating the charity’s vision into practical initiatives and improvements. The postholder will develop and implement a plan to deliver on the newly agreed FHC strategy to grow income streams, maximise impact, and maintain low operating costs, while also engaging directly in day-to-day operations to ensure the charity runs smoothly and efficiently.

In addition to strategic planning, the Charity Director undertakes hands-on tasks such as financial management, data analysis, market research, process improvement, and reporting to the Charitable Funds Committee and Trust Board. The role involves leading a small, high-performing team, supporting staff in their day-to-day work, and maintaining a culture of collaboration and accountability. The postholder also engages directly with patients, staff, donors, and community partners, and oversees marketing, communications, creative projects, and wellbeing initiatives, ensuring that all activities align to the charity’s purpose. The charity aims to generate an income of £2 million per annum and there is an expectation of the postholder to grow the charity over the coming years.

Are you passionate about helping young people build brighter futures?

Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

• A friendly and supportive team where your voice is heard
• A strong commitment to diversity and inclusion—we want everyone to feel they belong
• Generous holiday allowance and flexible working
• Cycle-to-work scheme, life assurance, and NHS top-up plan
• Ongoing learning and mentoring opportunities
• A chance to directly impact the lives of young people every single day

 About the Role

This is a role where you’ll really see the difference you make.

As Educational Partnerships Manager, you’ll work across SE London, building partnerships with schools, colleges, youth organisations and community groups—particularly in areas where opportunities are hardest to come by.

You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.

You’ll be a key driver of our Inspiring Futures initiative —helping young people break down barriers and imagine bigger futures.

It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.

You’ll love this job if you are…

• A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders
• Passionate about education, social mobility, and giving every young person a chance to shine
• A natural communicator—whether leading a session in a classroom or inspiring a room of volunteers
• Organised and able to juggle multiple projects (with a great sense of humour!)
• Self-motivated, adaptable, and happy working remotely but never alone—you’ll be part of a close-knit regional team
• Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering

 Key Responsibilities

• Build and grow relationships with schools, colleges, youth clubs and local communities
• Focus on expanding our reach in areas of multiple deprivation and underrepresentation
• Deliver and support the rollout of YE programmes in schools and other settings
• Recruit, train and support volunteers—making sure they feel valued and inspired
• Work with your regional team to meet shared goals and celebrate local impact
• Help secure local funding by supporting fundraising efforts and managing project deliverables
• Support the planning of events, trade fairs and celebrations for young people
• Keep accurate records, track impact, and make sure safeguarding is front and centre

A few practical things:

• This is a hands-on role—you’ll sometimes be lifting resources, setting up venues and travelling regularly
• You’ll need to be happy occasionally working evenings or weekends during peak delivery times – with time off in lieu (TOIL) available and travel expenses all covered
• Expect to be on your feet during some events or sessions—it’s all part of the fun!

 Safeguarding Young People

We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS check and receive ongoing safeguarding training.

How to Apply

If you’re ready to help shape the futures of young people across SE London, we want to hear from you!

Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 25 December 2025. Please note that applications without a cover letter will not be considered.

Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.

Full details can be found in the Job Description.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us – and help us give every young person the chance to thrive. Apply today!

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

Purpose of the role: 

To facilitate training workshops for kinship carers across England, as part of the national training team, through an annual programme of Kinship roadshows and in-person and online workshops. 

To contribute to the continual development and improvement of the Kinship training programme by developing new content and refining existing materials in line with insight, data, and feedback from kinship carers. 

This role is home-based with frequent travel across England

Key responsibilities include:

• Co-facilitate professional, high-quality training to kinship carers in England.

• Experience managing challenging or sensitive situations during training while maintaining clear boundaries, using Kinship's safeguarding framework where necessary.

• Ensure training is accessible, inclusive, and adapted to meet the diverse needs of participants.

• Meet training KPIs, including participants reporting they feel better supported (90%) and have increased understanding of the subject (80%).

• Contribute to the continuous development of training resources using insights, data, and feedback from kinship carers.

• Maintain a consistent and engaging approach across all training experiences.

• Use Salesforce effectively as the case management system to support training delivery, learning, and evaluation.

• Demonstrate confident and frictionless use of Zoom, including breakout rooms and interactive tools, to deliver engaging online training sessions.

• Actively support and contribute to a high-performing, inclusive, and supportive team environment.

Essential knowledge, abilities, skills and experience includes:

• Substantial experience delivering engaging online and in-person training and workshops for diverse audiences.

• Proven experience in professional facilitation using a range of techniques to engage participants.

• Demonstrable expertise using Zoom (including breakout rooms and tools) and PowerPoint to deliver high-quality training.

• Experience managing challenging or sensitive situations during training while maintaining clear boundaries.

• Proven ability to deliver training that achieves measurable impact and learning outcomes.

• Demonstrated use of a non-judgemental approach reflected in both language and behaviour.

• Excellent written, verbal, and visual communication skills with high attention to detail.

• Ability to collaborate effectively and work innovatively to achieve positive outcomes for kinship carers.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

How to apply

Please apply via CharityJob by attaching your CV and a covering letter, and responding to the following four questions: 

Q1 - With reference to the job description, describe how your experience and values are a good fit for this role at Kinship? (max 250 words) 

Q2 - Tell us about your experience delivering training workshops to diverse audiences. (max 250 words)

Q3 - Co-facilitation is an important aspect of delivering engaging and effective workshops, both online and in person. Can you describe your understanding of co-facilitation and outline the key components that make it successful? (max 250 words)  

Q4 - Describe three things which are key to delivering an engaging and high-quality online training session (max 250 words).

Liberty is an independent campaigning organisation. At Liberty, we challenge injustice, defend freedom and campaign to make sure everyone in the UK is treated fairly. In 2020, Liberty launched an exciting new project using the tools of investigative journalism to expose and challenge abuses of power and violations of human rights: Liberty Investigates.

We believe rigorously pursued, collaborative investigative journalism can be instrumental in challenging abuses of power, and we believe it’s needed now more than ever. The team, currently made up of the Investigations Editor and two Investigative Journalists, undertakes work designed to have real-world impact – by holding power accountable, changing narratives and sparking positive change in human rights.

Our small team has worked with publishing partners including the Times, the Guardian, the Observer, Independent, Sky News, Channel 4 News, and local press. We’ve been shortlisted for the Private Eye Paul Foot Award twice, were finalists two years running for the Orwell Prize for Exposing Britain’s Social Evils, and were recently shortlisted for the European Press Prize.

Funding has allowed us to recruit another reporter on a 12-month fixed-term contract, and we are looking for an ambitious Investigative Journalist to help us deliver more impactful work in 2026.

You will need to understand the power of telling stories and the role that journalism plays in mobilising action in the public interest. You will need a passion for upholding high factual and ethical standards. You will be excited about working in a multi-disciplinary campaigning organisation, and you will have excellent newsgathering, writing and contact-building skills.

At Liberty we are striving to build a team that is truly inclusive – we understand that as an organisation we can only work at our best when we have a diverse workforce sharing a wealth of ideas and experiences. We therefore encourage applications from marginalised groups, particularly people of colour, trans and non-binary people and disabled people. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.

The deadline for applications is 9am Monday 12 January 2026

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held on Thursday 5 February

Second round interview will be held on the week commencing 9 February

Please apply via the job board on our website. 

Exciting Opportunity

Fixed Term until the end of January 2027

Regional Manager, North East & Cumbria (0.8 FTE)

We are pleased to offer a fixed-term opportunity within the Lloyds Bank Foundation due to the current Regional Manager taking a secondment.

This is a part-time (4 days per week) position, working from home, with regular travel across North East & Cumbria and to London. The post holder must live in the North East or Cumbria.

About the Role

Are you passionate about supporting local charities and driving community-led change? The Lloyds Bank Foundation is seeking a Manager for the North East & Cumbria region to play a pivotal role in our evolving strategy.

As Manager for North East & Cumbria, you’ll:

• Build trusted relationships with local charities, helping them grow stronger and more resilient.
• Support organisations to identify and overcome challenges, connecting them with resources and opportunities.
• Champion community-led change and ensure our work is shaped by the communities we serve.
• Collaborate with partners, stakeholders, and colleagues to maximise the impact of our investments.

About you

You’ll have extensive knowledge of the voluntary sector, experience supporting local charities, and excellent relationship-building and organisational skills. You’ll be proactive, collaborative, and comfortable navigating change.

You’ll be responsible for managing a portfolio of relationships with charitable partners and collaborating with other charities.You will support our charity partners in becoming more resilient and stronger, enabling them to thrive beyond the duration of their relationship with us.  You will do this by building trusted relationships with them, supporting them to identify their most pressing organisational challenges; and help them overcome the challenges by building the knowledge, skills and capabilities of staff and trustees.  You will work with charities, CICs, and partnerships to identify the most appropriate form of support to respond to the identified priorities.  Further information about LBFEW and our approach to supporting charity partners can be found on our website under the 'Development' section. 

You’ll be the face of the Foundation in the area, able to build strong and trusting relationships and be an advocate for community organisations across the patch. You’ll have a good understanding of the operating environment in the North East & Cumbria with well-established networks across the patch. You will also play a pivotal role in sharing learning, intelligence and insights to ensure the Foundations’ strategy development, delivery and relationship with the Lloyds Banking Group considers regional needs and the operating context of our funded partners.

If you have experience working with or in the voluntary, community or social enterprise sector and are creative, adaptable, resilient, flexible in your approach, keen to learn and hungry for change, then this could be the role for you! 

About the Foundation

We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with local charities and community-led organisations, connecting people, and providing money and resources so that communities can thrive. 

This is an exciting time to join Lloyds Bank Foundation. We are coming to the end of our strategy period and, under the leadership of a new CEO, we are developing and rolling out our new strategy, brand and values. We believe this will enable us to turbocharge our work, allowing us to have an even bigger impact to create social change and cohesion and ensuring people in England and Wales are in a good place.

We encourage applications from all sections of our diverse community, irrespective of age, disability, sex, gender identity, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership. We want an inclusive organisation that reflects our community and where everyone feels empowered to bring their authentic selves to work. We believe our organisation will be a better, more creative and innovative place to work if we can harness the benefit of different perspectives.

The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you need any adjustments such as our application form in an accessible format such as a Word document, or for any part of the recruitment process, please email us in confidence to discuss this.

How to Apply

· Closing date: 23:59  on 18 December 2025

· 1st Interview (Newcastle, venue to be confirmed) 13th January 2026

· 2nd Interview (online) 19th January 2026

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

JOB TITLE: Senior Schools Education Officer - Digital Projects

DEPARTMENT: Education Team, Programmes Department, Foundation

LOCATION: Stamford Bridge (with regular delivery at educational establishments throughout the week)

CONTRACT: 35 hours per week, Monday to Friday.

DIRECT REPORTS: Digital Blue -Education Officer

 JOB FUNCTION: To lead, teach and deliver on behalf of Chelsea FC Foundation the innovative Digital Blue Project. This will include the delivery of a range of initiatives and programmes as we develop this area of STEM provision for our local beneficiaries, Foundation wide.

Closing date: 24th December

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

PLAY YOUR PART (Main Responsibilities):

• Oversee the delivery of our Foundation Digital Blue programme; in line with Foundation outcomes and line management of associated officers and coordinators to ensure all elements meet required standards
• Develop and deliver further Digital Blue programme schemes to inspire participants of all targeted ages involved in the programme – which includes the creation of resources and promotional materials.
• Work collaboratively across the Foundation on our Digital Blue initiatives to identify potential service gaps, and potential for further grants to develop provision.
• Work with the Schools Education Manager and Futures Manager to identify development opportunities and service gaps within existing programmes.
• Support the Philanthropic Partnerships Team and Grants Teams with approaching suitable partners and/or funders as identified to develop programme funding opportunities.
• Attend Local Strategic Partnership Meetings to raise awareness of our local provision, and then network to enhance new funding and delivery opportunities
• Coordinate and devise scheduling or the delivery of Digital Education programme, including schools based and stadium sessions
• To successfully manage relationships with participants, schools, community settings and partners as part of the programme.
• To undertake any other Foundation activities that may be required in addition to the role.

DO THE RIGHT THING (Our Expectations): 

• To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
• To adhere to the Foundation’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

HERE TO WIN (Measures of Performance):

• To provide opportunities that are best in class and industry leading demonstrating high performance.
• To demonstrate excellent subject knowledge and provide to support to others with developing their own STEM subject knowledge.
• To be responsible for and ensure that all data, monitoring, and evaluation is captured and inputted onto data management systems. 
• To be an inspiring role model, creating a safe, positive and fun environment in which to motivate and encourage children and young people to learn. 
• To ensure that all digital education programmes are delivered within the budgetary constraints.
• To develop and maintain relationships with key stakeholders including schools, colleges, local authorities, voluntary sector organisations and other funders
•  Complete and submit high quality project reports at 6-month intervals, or as and when required internally or in accordance with the needs of each funder.
• To achieve weekly and monthly targets as set out by the Skills & Learning Manager.
• To attend regular team and organisation meetings reporting key performance achievements/areas for improvement.
•  To demonstrate the ability to drive and innovate new and existing opportunities individually and as part of a dynamic team.
• To have the ability to work in a confident and flexible manner, and understand the importance of private and confidential material
• Ensure success stories are captured through working with Chelsea FC Foundation/Chelsea FC media staff.

PROUD TO BE CHELSEA (Person Specification):

Qualifications:

Essential

• Relevant professional and/or academic qualifications or a minimum of 2 years’ experience in the industry sector
• Emergency Aid and Safeguarding Children Certificates

Desirable

• Level 2 or above Youth Work Qualification
• Clean Driving Licence

Experience:

Essential

• A knowledge and understanding of digital programmes and other STEM related activities.
• Experience of delivering sessions to children & young people in primary and secondary school settings.
• Experience in line-management of full-time and sessional staff members
• Ability to manage own timetable, meet multiple deadlines and work flexible hours, which may include evenings and school holidays.

· 

Desirable

• Teaching Qualifications (PETTL / PGCE)

• Outstanding track record in developing education programmes and opportunities for groups who may be hard to reach
• Knowledge of Chelsea FC Foundation, CCO’s and Football Charity programmes
• Knowledge of PLCF and PLPFA funded projects
• Knowledge of Monitoring & Evaluation and quality assurance programmes relevant to the industry sector
• GDPR knowledge compliance

In return: (Benefits)

• 25 days annual leave (+ Bank Holidays) After three years’ service, AL days increase to 28.
• Pension Contribution (5%)
• Life Assurance (4 x base salary)
• Private healthcare through Vitality
• C2W (Cycle to Work scheme)
• Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match
• Free staff lunches at Stamford Bridge (Mon-Fri)
• Discount on club and club-affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc)
• Employee Assistance Program, Mental Health first aiders and a strong well-being community

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. 

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. 

Salary: £46,104 – £51,176
Location: Remote with regular travel to Downton and London
Hours: Full time, 35 hours per week
Contract: Permanent

We have an exciting opportunity for a Senior Legacy & In Memory Manager to join our Commercial Directorate at Help for Heroes. This pivotal role will shape and maximise one of our most important income streams, ensuring we can continue delivering life-changing support for the Armed Forces community.

Legacy and In Memory income contributes over half of all fundraised income, making this a strategically significant role with the opportunity to drive meaningful and lasting impact. If you are an experienced, collaborative and strategic leader with expertise in legacy fundraising, legacy administration and/or in memory giving, this could be your perfect next step.

About the Role

Reporting to the Head of Mass Fundraising, you will lead the development, delivery and continuous improvement of our Gifts in Wills and In Memory programmes. You’ll shape strategies that drive sustainable income growth, ensure operational excellence, and deliver exceptional stewardship for supporters, families and executors.

You will oversee all aspects of legacy marketing, legacy administration and in-memory giving, ensuring compliance, accuracy and sensitivity in this specialist area. You will also provide clear reporting and forecasting to track performance and identify future income opportunities. Working collaboratively across the charity, you’ll embed best practice, enhance supporter journeys and maximise long-term income opportunities.

As a senior leader, you will guide and develop a skilled team of five, championing a culture of collaboration, learning and data-led decision-making.

About You

You’ll be a strategic, compassionate and resourceful leader with a strong background in legacy fundraising, legacy administration and/or in memory giving. You’ll bring both technical expertise and emotional intelligence — able to oversee sensitive stewardship activity, manage complex matters confidently and influence stakeholders at all levels.

We’re looking for someone with:

• Significant experience in legacy fundraising, legacy administration and/or in memory giving
• Strong understanding of legacy marketing, supporter journeys and charity-side legacy processes
• Demonstrable team management or leadership experience
• Experience overseeing sensitive, high-quality stewardship to supporters and families
• Excellent communication and relationship-building skills
• Strong analytical and data-led decision-making capability
• Confidence in managing budgets, forecasting income and reporting on performance
• A values-driven, empathetic approach and commitment to delivering excellence

Due to the specialist nature of this role, we can only consider applicants with relevant experience in legacy fundraising, legacy administration or in memory giving, as well as demonstrable leadership or team management experience.

About the Team

Our Mass Fundraising team sits within the Commercial Directorate and is responsible for building strong, trusted relationships with supporters across the UK. Legacy & In Memory giving is a cornerstone of this work, enabling us to deliver our LiveWell Strategy and ensure every member of the Armed Forces Community can live well after service.

You’ll join a passionate, expert and purpose-driven team who champion innovation, empathy and excellence in everything they do.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.

Closing date: 9th January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.

• Would you like the opportunity to lead an essential service assisting around 3,000 older residents each year?
• Do you love working collaboratively in a busy vibrant environment? 
• Could you contribute to the development of current and new activity to benefit older people?

Manage our Community Support Team at Age UK Sutton

The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton.  The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework. 

The service provides free, confidential and impartial information and advice to all older people and their families and carers.  We work with older people to identify their own goals, set priorities and create a shared action plan whilst maintaining high levels of customer care.

The Community Support Manager provides operational and supportive leadership for the team and has the opportunity to work on contract monitoring, strategic planning and development of the service. You will ensure all delivery requirements are met and to quality standards, be responsible for data management and embed and champion a person-centred approach where older people are suppported. 

We are looking for a supportive and engaged Manager who:

• Has experience of delivering or managing services in a front-line setting or who shows clear potential to move into a management role
• Can work on their own initiative, monitoring and meeting targets and problem solving
• Can develop and deliver a client journey to ensure effctive and efficient service provision, and has the ability to build relationships with other organisations
• Is able to support staff and volunteers in managing potentially emotionally charged and challenging situations

Training and development opportunities are available to all staff.   

Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply. 

37.5 hours per week / permanent / Monday to Friday, 9am-5pm, with the requirement to work one late shift per week and be part of an out of hours 'on-call rota'.

At YMCA DownsLink Group,is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our values - we do what’s right, we work with heart, and we build real connections -guide and shape how we show up for children and young people we support and for each other.

We have an exciting opportunity for a Supported Housing Manager to lead our  Our services provide a low level of support for young people who already have a basic level of daily living skills, and can keep themselves safe without daily supervision. 

As a Supported Housing Manager, you will oversee the daily operations, ensuring our accommodation is safe, welcoming and secure. You will work closely with and lead our Deputy Supported Housing Manager, while supporting the wider team to deliver consistent, compassionate support.

We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support—even in challenging moments—this could be the role for you.

In delivering the role, you will be responsible for:

-- Leadership and People Management: Lead and manage a team, recruiting and inducting new staff, and supporting their performance to ensure high standards of service at all times.

-- Service Provision: Responsible for the daily operations of the service so that it meets the requirements of the service specification, and:

- reflects Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.

- identifies, maps and encourages the strengths and talents of each young person, enabling them to acquire the skills they need to lead independent and fulfilling lives.

-- Partnerships: Develop and maintain effective working relationships with partner organisations that add value to the core, commissioned service (or have the potential to) attending relevant multi-disciplinary meetings as needed.

-- General: Be a member of the out of hours ‘on call’ rota to provide out of hours management support to projects in the wider locality.

About You – If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.

You will bring substantial experience in leading and developing teams within supported housing or similar services for young people and/or adults at risk. You will have a strong understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, coupled with a solid grounding in Trauma-Informed Care and Psychologically Informed Environments.

You will be a confident and effective communicator with strong facilitation and decision-making skills, able to lead your team through challenging situations with calmness and clarity. You will have proven experience in overseeing safeguarding procedures within residential services and will model professional standards, maintaining clear boundaries while fostering a culture of trust, safety and supportive relationships.

If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at 

CLOSING DATE: Sunday 14 December 2025 at midnight.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

For the full recruitment pack and application form, please visit our website. We can only accept applications via our website portal. 

ABOUT CAUDWELL YOUTH

Not all young people have the same opportunities in life.

Caudwell Youth exists to level the playing field for young people at risk.

We support at-risk young people who are care experienced, have mental health challenges, or are at risk of exploitation or offending.

WHAT WE DO

Caudwell Youth shapes young people’s futures by providing person-centred support to at risk 11 to 24-year-olds through volunteer-led mentoring for up to 18-months, alongside a targeted intervention programme.

Our mentoring service is designed to ensure every young person feels safe, heard and supported. Each young person gains a trusted adult (a trained volunteer) who meets with them once a week to support them as they take steps towards a more positive future.  

This year, we have supported more than 400 young people.

Our vision is to help every young person at-risk in the UK. We give young people the time, trust and support they need to shape a positive future, no matter their starting point.

ABOUT THE ROLE

To support the Deputy CEO in ensuring the effective delivery and growth of Caudwell Youth’s services.

To oversee the management of operational programmes, ensuring high-quality, person-centred support for young people. To contribute to business development, leading expansion via statutory grants and contracts.

On appointment, you are expected to have significant knowledge and professional experience of your area of specialism and the ability to quickly take on significant responsibility very quickly.

KEY DUTIES

Strategic and External Leadership:

• Lead the effective delivery and development of Caudwell Youth’s programmes, in line with our strategic plan.
• Build and maintain relationships with funders, and strategic partners, with support from the Deputy CEO.
• Identify and secure new funding opportunities, leading on public sector bids and tenders, in line with our strategic plan
• Ensure a youth participation and evidence-based approach in all aspects of service delivery and development.

Services:

• Develop, oversee and report against Operations department budget and plans.
• Oversee operational systems, risk assessments and data to ensure services are safe, needs-led and effective.
• Ensure safeguarding policies are embedded across delivery, acting as DSL if required.
• Support and develop high-performing teams, ensuring training, appraisal, and performance management frameworks are in place.
• Ensure that all programme delivery is trauma informed and person-centred
• Oversee quality assurance processes, ensuring consistent standards across all delivery regions.
• Lead on operational compliance, including health & safety, data protection, incident reporting and regulatory requirements.
• Champion a culture of continuous improvement, innovation, and high-quality practice across the organisation.
• Ensure that programmes are monitored and evaluated effectively and that reporting requirements are met, working with the fundraising team as required

Business Development:

• With support from the Deputy CEO, develop plans to implement a growth strategy focused on securing statutory contracts.
• Act as a key point of contact for commissioners, local authorities, and strategic partners.
• Identify and respond to commissioning opportunities across local government (crime, education, and health sectors) in line with our strategy.
• Lead on bid writing, proposal development, and contract negotiations for statutory contracts and grants
• Work with finance and fundraising teams to create budgets, proposals and tender submissions for statutory contracts
• Be responsible for starting up and implementing new funded programmes to ensure quality in delivery
• Identify new trends, emerging needs and opportunities for partnership projects.

General:

• Promote equality, diversity and inclusion across the organisation.
• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Ensure good administration, record keeping and reporting of all work undertaken in line with data protection and other regulations.
• Undertake any other reasonable tasks deemed necessary.

For the full job description and to make an application, please visit our website.

About St Peters West Molesey & Bridge the Gap

St Peters West Molesey is one of twelve VCSE partners delivering Surrey’s Changing Futures / Bridge the Gap service. Bridge the Gap supports people experiencing multiple disadvantage—including homelessness, rough sleeping, mental and physical health challenges, substance use, domestic abuse, offending behaviours, and other safeguarding concerns.

Using a holistic, trauma-informed and person-centred approach, we walk side by side with clients to help them stabilise their lives, regain control, and achieve meaningful change.

The Role

We are looking for a compassionate, motivated Bridge the Gap Practitioner to provide intensive outreach support to single people who are rough sleeping, homeless, or at risk of homelessness. Each individual is unique, and your work will reflect their personal goals, strengths, hopes, and aspirations.

You will build trusting relationships, co-produce person-centred plans (“My Story, Strengths and Hopes”), and offer practical, emotional, and advocacy support. Alongside system partners and multi-agency teams, you’ll help clients access the services they need to move towards stability and wellbeing.

This role includes reflective practice and clinical supervision with our resident Clinical Psychologist, ensuring your own wellbeing is prioritised.

Key Responsibilities

Engagement & Support

• Build relationships with people who are rough sleeping, homeless, or at risk of homelessness

• Provide intensive, flexible outreach support

• Develop co-produced, person-centred support plans

• Support clients to improve physical and mental wellbeing

• Assist with life skills: budgeting, tenancy sustainment, accessing services, education, employment, community living

• Accompany clients to appointments and services (“walking shoulder to shoulder”)
   

Housing & Practical Support

• Work towards securing and sustaining stable accommodation

• Support clients with benefits, daily living tasks, and referrals to specialist services

• Coordinate multi-agency involvement based on client needs
   

Safety, Risk, and Compliance

• Complete and implement positive risk assessments

• Assess client safety and welfare on an ongoing basis

• Maintain accurate, timely case notes and database records

• Follow all St Peters West Molesey and Bridge the Gap policies

• Contribute to a safe, respectful service environment
   

Professional Practice

• Manage your own caseload and workload

• Attend weekly one-to-one meetings and provide activity updates

• Participate in group supervision and reflective practice

• Work collaboratively with internal and external partners

• Keep up to date with organisational and service developments
   

About You

You’ll be someone who is passionate about tackling poverty, supporting those facing multiple disadvantage, and working in a trauma-informed, compassionate way.

Required

• Degree-level qualification or equivalent experience

• Experience supporting and motivating people from diverse backgrounds

• Experience working/volunteering with adults facing disadvantage

• Confident managing challenging behaviours, conflict, or distress

• Able to plan, prioritise, and organise workload effectively

• Experience with dynamic risk management and accurate record-keeping

• Computer literate (email, documents, spreadsheets, online systems)
   

Desirable

• Qualification in mental health, counselling, or community support

• Experience in community development or poverty reduction

• Experience coordinating referrals and raising safeguarding concerns

• Clean driving licence
   

Key Skills & Attributes

• Empathy, compassion, and emotional resilience

• Ability to work independently and unsupervised

• Adaptability to changing client needs

• Strong advocacy and motivational skills

• Honesty, integrity, and alignment with St Peters West Molesey’s mission and values
   

What We Offer

• Thorough induction and trauma-informed training

• Regular supervision and reflective practice with a Clinical Psychologist

• The opportunity to make a profound difference in the lives of people with multiple disadvantages

• A supportive, values-driven team culture

About Animal Defenders International
London–Los Angeles–Bogota–South Africa. Animal Defenders International (ADI) is a UK non-profit; with reg. charity Animal Defenders International Foundation & Lord Dowding Fund for Humane Research; Animal Defenders International Inc.US (nonprofit), and Animal Defenders International South Africa, PBO (charity). ADI works for replacement of animals in research and testing; legal protection to end use of animals in entertainment; wildlife trade; farming; protection of our shared environment. When governments ban the use of all, or wild animals in entertainment, or wildlife pets, ADI provides support to remove and relocate the animals, emptying all circus cages in Bolivia, Peru, Colombia, Guatemala. The ADI Wildlife Sanctuary, South Africa, is home to over 30 rescued big cats from circuses, illegal pet trade, zoos. 

Job Title: Director of Fundraising

Organisation: Animal Defenders International (ADI)

Location: London, Vauxhall SE11 (hybrid, remote and office)

Terms: Salary: £60-70,000/year, (commensurate with experience/qualifications). Permanent, full time. Benefits: Annual leave 20 days/year/national holidays/5 days office closure Christmas–New Year/Stakeholder pension.

Reports to: Senior directors (ADI President and Vice President)

About the Role and Objectives:

Developing and growing relations with supporters, donors, public, foundations, and corporate friends. Passionate and well organized, you will change the world for animals by ensuring every department’s work is fully funded – as well as the ADI Wildlife Sanctuary, South Africa, home to our rescued lions and tigers. Duties:

• Production of annual fundraising and marketing plan: growing supporter base, increasing engagement and retention; sustained giving; digital and postal direct response; increasing donor engagement and retention; planned giving; special events/calendar dates; major gifts; foundation grants; corporate support; legacies, trusts, estates; new income research. Targets for annual, quarterly, income.
• Manages fundraising calendar, mailings, events, targets, tracking.
• Grant Applications, foundations, corporate: Identify, plan, approach, draft grant applications/letters of inquiry and collateral for foundations, trusts, corporate partnerships and gifts, major donor gifts, and other potential sources of income (collaboration with senior directors).
• Regular liaison with high donors, foundations, estates, corporate donors, sponsors.
• Reporting: income tracking, recommendations for new approaches, supervise production of data for quarterly reports. Weekly liaison with senior directors.

Publications, Social, Websites, Online & Print

• Drafting copy, editing, production; collaborates with public relations/senior directors
• Oversees production of print and online publications – liaison with external graphic designers (collaboration with public relations director)
• Websites – contribute content. New website project with public relations director
• Advertising, marketing, ADI YouTube channel – develop fundraising, marketing opportunities.
• Social media posts – contribute copy, graphics
• E-News alerts to supporters (collaboration with public relations director)
• Contributes development section to Annual Report
• Contributes development article for Rescuer (quarterly)
• Other contributions to publications as needed

Management, oversight, reporting:

• Management of UK Supporter Engagement Team.
• Oversight of Raiser’s Edge NXT, Engaging Networks, interface with financial database and records; liaison with Chief Financial Officer.
• Monitor, manage, daily: data entry, gifts, acknowledgements, income tracking, donor communications; distribution of newsletters; calls to action; appeals. Reporting.
• Monitor, manage: reconciliations, data manipulation, data-integrity projects, audits, segmentation, quarterly and other reports.
• Oversee planning, mailings, responses, data management.
• Monthly and quarterly reports: income, mailings, gifts, trusts, estates, corporate, other.

Who should apply:

You have the necessary skills and experience, with at least 4 years’ experience in fundraising planning and management for charities, including:

• Educated to degree level in a related field (or equivalent experience) (required).
• A successful track record in direct response campaign fundraising and marketing.
•  Excellent written English, you can demonstrate impactful and persuasive content for high donors, foundations, corporate support, supporters, social media, marketing and legacy promotion (required).
• You can plan and deliver programs for regular and planned giving, major gifts, estates, support from foundations, corporate support (required).
• Strong technical skills, data management, manipulation; MS Office suite, Excel/Google, other; competent with digital research (NB: ChatGPT not permitted for writing ADI product) (required).
• Strong Raiser’s Edge NXT and Engaging Networks skills (or similar); segmentation, creating lists and reports, data hygiene, audits (required).
• Some knowledge of social media tools, e.g. Canva, Photoshop, or other.
• Management of external vendors for direct response campaigns, production of merchandise catalogue and other sales, marketing, collateral.
• Ensures compliance with ADI’s language, policies, communications style guidelines, editing and publications authorization process (required).
• Skilled at organization and multitasking, you can successfully handle competing priorities and deadlines (required).
• Supporter Engagement culture: strong verbal and written communication skills, you can create a friendly, welcoming approach, for supporters with their donations and advocacy.
• Oversight and Management of staff and supporter relations (required):

o Create friendly, positive, service-oriented approach to help supporters donate and advocate for animals.

o Diligent processing/handling of donations, acknowledgements, correspondence, phone calls.

o Integrity and confidentiality in the handling of sensitive and confidential information

o Integrity of financial records with finance database; liaison with Chief Financial Officer.

• You are reliable, able to work both independently and collaboratively.

About Us:

ADI is Great Nonprofits Top-rated; Charity Navigator 4-star. Operating from London, Los Angeles, Bogota and South Africa. Exposes animal suffering and works for legal protection; replacement of animals used in research; ending the suffering of animals in entertainment; movies, advertising, circuses, sport. Wildlife trade, environment. Once animal circuses are banned ADI helps governments with implementation and relocation of the survivors to ADI Wildlife Sanctuary, South Africa: ADI has featured in CBS 60 Minutes, Animal Planet Discovery features and made award-winning documentary, Lion Ark (broadcast in over 40 countries).

ADI internal policy:

ADI is dedicated to ending the suffering of animals and works for their legal protection. We expect all employees and volunteers to share this commitment, and a plant-based lifestyle is preferred. ADI is also committed to equal opportunities and welcomes applications from all, regardless of background, age, ethnicity, religion, sexual orientation, physical ability or other.

Customer Experience Director

Location: Remote

Salary: £94,671.46 per annum

Closing Date: 19 December 2025

We’re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you’re decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be you!

We’re looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood related services.

We know everyone’s on a journey these days, but we’re truly on one, evolving our operating model so that despite of our size and geography, we’re connected to our customers and communities and service delivery is responsive, easy, local and personal.

You’ll be a subject matter expert in housing management and will be responsible for making sure we’re winning for our customers by listening, and ensuring teams are equipped and empowered to deliver excellent services which meet current and emerging customer needs.

Through strong change and performance management, process review, systems and policy development you’ll continue to drive customer satisfaction, trust and efficiency, ensuring our homes and communities are safe and thriving places for our customers to live.

Through your leadership, you will develop a high performing, productive culture, with high levels of accountability, ownership and autonomy where colleagues are truly engaged, encouraged and supported to be their best, with our Customer Promise at the forefront.

We’ll be honest, this role will be hard work! We always want to do better so there’s a lot to do and within a really challenging operating environment. Undoubtedly there’ll be times where you’ll be frustrated and you’ll probably try things which don’t work but you’ll be joining a strong, collaborative team, where we’ve got each other, and you’ll be encouraged to try new things, and amongst the hard work you’ll laugh and have fun; you’ll never be bored, and no two days will be the same.

The teams you’ll lead are nationally dispersed. Where you live isn’t necessarily important – it’s your expertise, customer focus, values and leadership that matters

If this role sounds like a bit of you, you think we’re going to be a great fit, and you’re ready to grab the opportunity and make it your own, come and #discoverstonewater!

Please note: Final stage interviews to be held on 17th December at our Reading office.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 90,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.