Policy lead jobs
Head of Customer Services
Hours: 37 hours a week
Salary: £44,100 per annum
Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions
Closing Date: Monday 19th May, midday
Are you a passionate leader with a flair for driving change?
We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.
We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.
You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.
What You’ll Do
· Design and deliver a consistent customer journey that spans all our services
· Pioneer a customer-first culture and demonstrate exemplary leadership
· Harness tech and innovation to improve processes
· Champion our new membership programme, launched April 2025
What You’ll Bring
· A proven track record in customer service, transformation and culture change
· Sharp strategic thinking, plus confidence working with data, compliance and KPIs
· Great people skills, you must be able to lead, coach, train and bring others with you
· A passion for inclusion and for building solutions that meet real-world needs
What We’ll Offer
· An opportunity to create lasting impact across a well-loved and ambitious organisation
· A vibrant, values-driven culture where your voice matters
· A flexible, supportive team with big plans and a collaborative mindset
· Condensed hours may be considered after six months (note: job share not available)
Benefits
We value our team and offer a brilliant benefits package, including:
· Flexible working options
· Ongoing professional development
· 28 days annual leave + bank holidays (pro rata for part-time roles)
· Blue Light Card eligibility
· BUPA Employee Assistance Programme (EAP)
· 4% auto-enrolment pension with life assurance
· Cycle to Work Scheme
· Electric Vehicle Scheme
How to Apply
To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.
For any questions, please let us know and Jo Clarke will be happy to contct you.
Please note applications without a cover letter will not be shortlisted.
Alternatively you can download our application form from our website.
If you're shortlisted, we’ll carry out DBS and reference checks before appointment.
If you need support with your application please do let us know.
About AUKWSBH
We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.
We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.
Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.
If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.
The client requests no contact from agencies or media sales.
About the role
As Head of Communications and Marketing you will lead the communications team to deliver a high-impact strategy to promote the work of the Foundation. You will manage the continuous evolution of the Foundation’s profile and brand, coordinating and delivering compelling content for a range of audiences across all channels. You’ll work closely with senior leadership to align the Foundation’s goals to the work of the team to support the delivery of our mission to empower women to start, grow and sustain successful businesses. For full information on this role, please download the job pack.
What the Foundation can offer you
A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
Professional development, with career growth built into each staff member’s annual plan and a wide range of skills-building and learning opportunities provided. Each staff member has an annual £1,000 training budget.
A positive, supportive and collaborative culture and leadership style. We encourage teamwork and open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
A focus on personal wellbeing and happiness, with regular team-building activities and line manager meetings that as well as your personal wellbeing.
About the Foundation
The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.
Since 2008, our training and mentoring services have supported 300,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.
We work with partners to eliminate barriers to entrepreneurship for women, enabling global economic gender justice.





The client requests no contact from agencies or media sales.
Job title: People Adviser
Salary: £40,870 per annum
Location: London, E1 (Hybrid Working)
Contract/Hours: Permanent, 35 hours per week – Full-time
We're looking for a dynamic and driven People Adviser to play a central role in delivering our People strategy. This is an exciting opportunity for someone ready to take the next step in their HR career, working as a key part of a small, high-impact People team where your voice will be heard and your ideas can shape real change.
In this hands-on role, you’ll partner closely with senior colleagues in the people team, gaining exposure to strategic decision-making while taking the lead on your own areas of work. You’ll manage the full employee lifecycle, advise on a wide range of HR topics, and help design and deliver people-centred policies and processes.
You'll also take ownership of a variety of projects, so confidence in leading initiatives that improve the employee experience and organisational performance is a must.
If you’re highly organised, solutions-focused, and excited by the opportunity to grow in a collaborative and values-driven environment, we’d love to hear from you.
Fairtrade changes the way trade works through better prices, decent working conditions and a fairer deal for farmers and workers around the world.
Globally, across all Fairtrade members, we share a vision of a world in which all farmers and workers can enjoy secure and sustainable livelihoods, fulfil their potential and decide on their future. To achieve this we connect disadvantaged farmers and workers with consumers, promote fairer trading conditions, and empower farmers and workers to combat poverty, strengthen their position and take more control of their lives.
Fairtrade is a global movement with a strong and active presence in the UK, represented by the Fairtrade Foundation. Farmers and workers have a strong voice at every level of Fairtrade, from how they invest in and run their local organisations to having an equal say in Fairtrade’s global decision-making.
We are seeking passionate and enthusiastic candidates who share our vision for a better world, if that sounds like you, then come and join our movement for change.
At Fairtrade we are committed to the safeguarding and protection of children & vulnerable adults in our work. We will do everything possible to ensure that only those who are suitable to work within this environment are recruited to work for us. Therefore for this specific role a Basic DBS check will be needed as part of an offer of employment.
The Fairtrade Foundation is an equal opportunities employer, offers flexible working and welcomes applications from all sections of the community.
We particularly welcome applications from candidates with ethnically diverse backgrounds, LGBTQ+ candidates and from candidates with disabilities, because we would like to increase the representation of these groups at this level. We want to do this because we know greater diversity will lead to greater results for producers and farmers around the world.
Closing date: Monday 12 May 2025 (10am)
Interviews will take place on: wc 19 May 2025
Contract: Permanent, 35 hours per week – Full-time
The client requests no contact from agencies or media sales.
Citizens Advice Rhondda Cynon Taf
Wales (Hybrid)
Salary £58,500 - £70,000 (based on experience)
Full-time
Permanent
Job description
Our cause never changes, Citizens Advice Rhondda Cynon Taf is here to make society fairer. We have a reputation for high quality provision of advice services, helping over 20,000 people last year.
As CEO, you are responsible for providing strategic leadership and direction for Citizens Advice Rhondda Cynon Taf, working collaboratively with the Board to shape the organisation’s strategy, direction, and policies and leading the Senior Management team.
Your role is to ensure the organisation maintains a strong focus on growth and sustainability, maximising opportunities for collaboration, service development, and delivery at both local and regional levels. You will work to build on Citizens Advice Rhondda Cynon Taf’s existing reputation as a truly influential force in the area, and beyond, fostering networks, alliances, and robust relationships with stakeholders and partners.
If you are interested in finding out more about this opportunity, please download the job pack attached for further information.
We deeply value our people and foster a supportive, socially just culture within a charitable environment. This role offers a rewarding remuneration package with excellent terms and conditions:
● Hybrid working offered
● A flexible 37 hour working week
● Pension scheme - employee minimum contribution of 5% and employer contribution of 4%
● Generous holiday entitlement
● Annual pay review
Closing Date: 19th May 2025
Provisional Interview Date: w/c 26th May 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Benefits and Debt Worker
Salary: £28,000 - £32,000
Location: Hammersmith
Hours: 35 Hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
We are recruiting for a talented Benefits and Debt Worker who has a background in supporting women or children who have experienced domestic violence to make a genuine difference to the lives of survivors. We believe in empowering women and girls to lead safe, non-violent, equal lives and you will play a key role in helping us deliver vital services to those who need them the most. As a Benefits and Debt Worker you will provide service users with advice and support on finance and debt. Carrying out comprehensive assessments, via phone and face-to-face, and you will provide advocacy and support that empowers survivors primarily during crises and in the short term. You will also proactively work with other agencies on the service users’ behalf. You will hold a caseload of survivors and work as part of our duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.
About You:
To be successful as the Benefits and Debt Worker you will need the below experience and skills:
You will have the ability to encourage user engagement with the service through proactive contact. Maintain project logs and collate data from the logs for Team Managers. Proactively assess the needs and safety of any children that women using the service may have. Bring your experience of providing benefit, and debt advice and successfully, managing high numbers of calls and/or cases and have a solid understanding (possibly experience) of supporting women who have experienced domestic violence, forced marriage or ‘honour-based violence.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Closing Date for Applications: 4th May 2025
Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
A 35-hour working week
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
Thorough induction and training
Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
We offer hybrid working with candidates to attend the London office in Farringdon 8 days per month. However we can be flexible if candidates from outside the London area would like to apply.
Role: Legacy Case Executive
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,400 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
Job Summary
Are you an experienced legacy professional with a keen eye for detail and a passion for making a difference? We are looking for a dedicated Legacy Case Executive to lead on all operational aspects of legacy administration and case management. In this vital role, you’ll ensure legacy gifts are processed efficiently and accurately, securing the best possible financial outcomes for the charity whilst safeguarding our reputation. Working closely with colleagues in Finance and Legal, you’ll help to maintain a robust and reliable income stream that directly supports our life-saving work across communities.
About You
- Demonstrable experience within a related role in Charity Legacy or Estate Administration
- Demonstrable experience of using databases such as Dynamics 365 and Microsoft applications
- Evidence of effective relationship management with a range of external stakeholders including solicitors, lay executors and auditors
- Experienced user of First Class
About the Role
- Manage and maximise legacy income by overseeing cases, monitoring legal/admin costs, and ensuring compliance with policy and best practice.
- Act as the main point of contact for solicitors, executors, supporters, and third-party suppliers to maintain strong relationships and communication.
- Lead on complex and high-value cases, offering expert advice on probate, tax, and legal matters while escalating as needed.
- Maintain accurate records and reporting, working with Finance and Database teams to ensure audit compliance and effective forecasting.
- Drive continuous improvement by updating legacy processes, advising on policy changes, and supporting recognition programmes for legacy donors.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Foundations Executive.
This role will build and nurture relationships with UK-based trusts and foundations. You will have individual responsibility of taking care of a portfolio of predominantly four and five-figure donors. You will be responsible for embedding these important ongoing donors into the UNICEF UK family, and actively seeking out and identifying new potential donors.[UA1] [GG2]
You will already be experienced in successfully raising funds from trusts, foundations, major donors, and/or other supporters. We are also open to candidates with transferable skills that are relevant to the role, such as strong written and verbal communication skills. Experience of using research mechanisms and producing good quality communication for high value donors is highly desirable.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Monday 19 May 2025,
1st Interview date: Tuesday 3 June 2025, via video conferencing (MS Teams).
2nd Interview date: Wednesday 18 June 2025, in person at UNICEF UK office.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.



Role: Nutley Edge Activity Breaks Manager
Full-time – 38 hours per week
Salary: £41,170.00 per annum
Location: East Sussex / London
Do you love the excitement of being on holiday? Are you enthusiastic, motivated, and committed to empowering people with learning disabilities and/or autism? If so, we want you to lead our dedicated Activity Breaks team to help us create treasured memories for our guests!
What is a Nutley Edge Activity Break?
Nutley Edge Activity Breaks are Outward’s supported holidays for adults with learning disabilities and autism. They are five days and four nights long and take place at our beautiful holiday site near Uckfield in East Sussex. Every break is themed and guests take part in a range of activities such as archery, art, music, yoga, and day trips to local towns, cities, and historical sites. Our breaks give guests the opportunity to get away for a holiday, meet new people, and explore the best of East Sussex.
“Outward have employed the best activity team because the compassion and care they showed to us was better than I have ever seen before. They gave me the acceptance of anxiety disorders to believe and achieve. To me, acceptance is more important than any other medicine. Nutley Edge will be my new home from home.” – Activity Break Guest
What is the role of the Manager?
As manager, with the support of the deputy(s), you will organise varied and fun breaks for our guests. This includes carrying out assessments for new guests, supporting the team to deliver respite care, coaching the staff team, and embedding high standards in the service. We run 20 breaks a year and wish to grow this number, around about 10 of which are led by the Activity Team Manager on site in East Sussex. During activity breaks food and your own room is provided and an additional sleep in payment for each night supporting a break is paid.
We are a London based charity and welcome applicants for this role on the understanding they are able to support at least 10 breaks throughout a year (providing day and overnight support for 5 days/ 4 nights at a time in East Sussex), are able to travel to our North East London offices to attend meetings and training sessions, and travel to assessments and marketing events as required.
In the role, you will:
• Manage all aspects of the activity breaks
• Engage, enable, and empower people to achieve their goals and ambitions
• Strive to promote individual choice, independence, and self confidence in our guests
• Build and maintain strong relationships with families, professionals, and other stakeholders.
• Mentor your team of support workers to deliver high quality and person-centred support
• Embed a culture of positive behaviour support
• Ensure the service is safe, effective, caring, responsive and managed to meet CQC essential standards
• Conduct assessments and develop risk assessments
• Manage the budget
• Complete fundraising applications if required
• Grow the number of activity breaks
• Market and promote activity breaks including attend local events, forums, carers groups and talking with professionals in order to grow our service and ensure the success of the activity breaks
What qualities and experience should the ideal candidate have?
We are looking for somebody who has:
• Experience managing the support provided for people with a learning disability, autism, and complex needs (including behaviours of distress)
• Excellent communication skills and IT skills
• Experience of staff management and the ability to lead by example to develop a strong team
• Creativity and flexibility, with experience of dealing with the unexpected
• Experience carrying out needs assessments and creating support and risk management plans
• A commitment to providing high quality and personalised active support
• A commitment to upholding the rights of people we support to be involved at all levels of decision making.
• A passion for engaging, enabling, and empowering people with autism or a learning disability to lead the lives they want
• Knowledge of managing a budget
• A driving licence and willingness to drive a minibus is desirable
Employee Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card
About Outward
Outward was set up in 1975 by parents of children with a disability looking for alternatives to institutional care. Ever since then, we have been providing high-quality support and care services to vulnerable people. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities, and develop as individuals.
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
How to Apply
If you think you are who we are looking for, please submit a CV and statement detailing how you meet the requirements of the role by referring to the Job Description and the Person Specification.
The closing Date for all Applications is 6th May 2025
Interviews will be held week beginning 12th May 2025
Outward is committed to equality and diversity and welcomes applications from all sections of the community.
At Outward, we support people with learning disabilities, people on the autism spectrum, older people and young people at risk in their homes.




The client requests no contact from agencies or media sales.
Senior Business Partner - Disability
Business Disability Forum is the leading business membership organisation in disability inclusion. We are trusted partners, working with business, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.
- We work with over 600 members employing around 20% of the UK workforce and an estimated 8 million people worldwide.
- We advise, support and encourage businesses (many of them global) to become more disability-smart.
- We influence policymakers by representing the voice of employers, disabled employees and consumers.
- We provide evidence-based thought leadership on how business affects the lives of disabled people.
- We help effect changes in business practices, products, services and policies that positively impact the life experiences of disabled people, and also benefit business.
The role
To engage with and develop productive working relationships with the BDF membership helping to further their disability agenda over time using our knowledge, member services and paid for products where appropriate. Senior Business Disability Partners have direct responsibility for their assigned Partners.
Essential criteria
- Experience of providing consultancy, training or guidance to business professionals.
- Experience working within HR, Diversity and Inclusion or Disability inclusion specific teams.
- Demonstrable experience providing strategic direction or guiding line mangers or senior leaders on HR, DEI or Disability Inclusion in any of the following:
- best practice, policy guidance, people management or people change initiatives,
- Has performed their role within a medium or large corporate business either private or public sector.
- Experience of creating content for and delivering presentations.
- Experienced in the evaluation of qualitative and quantitative data and creating detailed reports on findings including recommendations.
- Demonstrable problem solving and solution-based approach.
- Able to build and maintain stakeholder relationships at all levels.
- Project management methods
For the full job description and person specification of this role and instructions on how to apply please visit our website via the button below:
How to apply
Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Nutmeg House, 60 Gainsford Street, London SE1 2NY. If you are submitting your application by email please do so to barnabyp @ businessdisabilityforum .org .uk
- Closing date for applications: 4 May 2025
- First interviews are planned for the week commencing 12 May 2025.
- Second interviews are likely to take place in the week commencing 19 May 2025.
Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.
If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at address above or by telephone on 020-7403-3020.
For further information on Business Disability Forum please refer to our wessbite via the link on this page.
Equal opportunities
We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the essential criteria will be offered an interview.
Contract: 6-month fixed term, part-time (17.5 hours per week – flexible on days and hours to suit you)
Salary: £15,000 per annum (FTE £30,000 per annum)
Location: Hybrid – working from home & our Burford, Oxfordshire office
Closing date: Tuesday 6 May 2025
Interview date: 12 (pm) & 14 (pm) May 2025
We’re recruiting a People & Culture Advisor – a passionate and knowledgeable HR professional who’s ready to make a real impact.
If you’re looking for a flexible, part-time role where you can make a meaningful difference and contribute to a compassionate, purpose-driven organisation – we’d love to hear from you.
More about the role
We’re looking for a proactive and people-focused People & Culture Advisor to join our People & Culture team on a part-time, fixed-term basis. You’ll work closely with the P&C Business Partner to help deliver a first-class service to our teams across Blue Cross.
In this varied role, you’ll provide advice and guidance to managers and employees on a wide range of people-related matters – from absence and performance management to employee relations and volunteer support. You’ll also contribute to the development of resources, support policy rollouts, and help drive a consistent and inclusive people experience.
This is a great opportunity if you're looking for flexibility and want to make a meaningful contribution in a values-led organisation. The role is 17.5 hours per week, and we’re open to how those hours are worked – whether that’s shorter days across the week or a couple of longer days – we’ll flex around what works best for you. This is a hybrid role, with a mix of home working and time spent at our Burford office in Oxfordshire.
About you:
You’re a confident and organised HR professional with experience supporting managers and teams across the employee life cycle. You enjoy solving problems, supporting others, and contributing to a positive people culture.
You’ll be comfortable handling sensitive information, producing useful insights from people data, and working with people at all levels. Your communication skills and ability to manage a busy workload will help you thrive in this role.
Essential Qualifications, Skills, and Experience
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HR experience across the employee life cycle
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Strong communication and interpersonal skills
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Good attention to detail and organisation
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Confidence with data and reporting
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Ability to manage sensitive and confidential matters
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IT literacy, including MS Office and HR systems
Desirable Qualifications, Skills, and Experience
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CIPD Level 3 (or working towards it)
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Experience supporting or working with volunteers
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Experience of project or programme support
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Understanding of the voluntary sector
How to apply
Click the apply button below and complete the online application process before the closing date on Tuesday 6 May 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.
With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.
Our generous benefits package includes:
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38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
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Pension scheme with enhanced employer contribution
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Life assurance
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Unlimited access to an employee assistance programme
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Programmes for physical and mental wellbeing support
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Free access to GP via MetLife
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Recognition scheme
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Annual volunteer days
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Claim for professional fees
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Charity worker discounts across a variety of retailers.
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accommodation for 15 women who have experienced homelessness and multiple disadvantage.
- The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The accommodation also includes overnight safe spaces.
- In this role, you will provide support to all the women, including running co-designed activities and accompanying women to appointments.
- You will work closely with Specialist Support Workers who manage individual resident support and safety plans.
- You will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.
- You will undertake 8-hour shifts on a 7-day rota, covering the hours 07:45 am to 20:15 pm. Please be aware that the building has several floors and no lifts.
- The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Full job description can be found on our website
Salary: £29,769
Closing Date: Monday 19th May
Interview Date: Tuesday 27th May
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
AMOSSHE The Student Services Organisation is looking for a new Head of Engagement and Operations. In this role you’ll support our Executive Director in leading AMOSSHE as a senior leader. You’ll be responsible for handling operational management, which includes acting as the Deputy Director for the organisation. You’ll oversee strategic areas involving member engagement, ensuring the effective delivery of our membership services, and driving strategic initiatives. You’ll have line management responsibilities for the team. This is a new role and an opportunity to make a real difference to our professional association.
- Contract type: Permanent, full time (37 hours a week).
- Location: Hybrid. Two days (Tuesday and Wednesday) in the office, central London.
- Salary range: £45,000 to £50,000, with an expected starting salary between £45,000 and £47,000, depending on experience.
- Application deadline: 23:55 (BST) on Wednesday 14 May 2025.
About us
AMOSSHE The Student Services Organisation is a not-for-profit professional membership association for Student Services leaders in higher education. Our mission is to support, inform and empower our community of Student Services leaders to enhance the higher education student experience and help students fulfil their potential. We do this through collaboration and networking, sharing good practice, enhancing professional development and influencing policy and investment. Find out more about our organisation here.
We’re committed to championing equality, diversity, and inclusion, and aspire to have a diverse and inclusive workplace. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join AMOSSHE. Find out more about our commitment to equality, diversity and inclusion here.
The client requests no contact from agencies or media sales.
Research Associate - National Youth Agency
Contract: 12-month Fixed Term Contract (with potential to extend)
Hours: Full-time - 37 hours per week
Salary: £30,000 – £35,000 per annum, dependent on experience
Remote: This role is 100% homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
This is an exciting opportunity to join our Knowledge Team, working alongside two existing Research Associates and a Data Analyst.
You will be integral in delivering research, data, and insights that support organisational development and programme delivery across NYA.
We are looking for an experienced mixed-methods researcher with a strong understanding of social research and evaluation approaches. Ideally, you will have experience working in or alongside the youth sector and be confident using both qualitative and quantitative methods.
You’ll need to be flexible, proactive, and a strong communicator, able to explain complex ideas to varied audiences.
This role is ideal for someone looking to make a tangible difference through evidence-led approaches that shape policy, practice, and impact in youth work.
Key responsibilities for this role will include:
- Designing and delivering research projects using a range of methods including surveys, interviews, and focus groups.
- Supporting the development of the NYA research and data hub, including external research collation and data visualisation.
- Leading on evaluations to meet funder requirements and contribute to NYA’s growing evidence base.
- Analysing data from NYA programmes to support impact measurement.
- Promoting evidence-based practice across NYA and the wider youth sector.
- Communicating findings clearly through reports, briefings, and presentations.
- Managing research projects and collaborating with internal and external partners to deliver on time and to quality.
- Responding to internal and external research enquiries.
The ideal candidate will have experience in social research, familiarity with various research methodologies, and the ability to communicate complex findings to diverse audiences.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Monday 12th May 2025:
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the
About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from it. As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-221126
Join us as a Retrofit Advisor and help shape the future of self-funded home energy improvements in the West of England.
We’re expanding our well-established retrofit advice service and are looking for someone passionate about supporting homeowners to act. You’ll play a key role in developing our new home visit service and, over time, contribute to delivering our in-house HEEP retrofit assessment service.
Operating in the West of England Combined Authority region, we specialise in guiding homeowners through the self-funded retrofit journey – from initial advice and home visits through to the installation of energy-saving measures. You’ll provide trusted, impartial guidance to help homeowners make informed decisions about improving the comfort, energy efficiency, and sustainability of their homes.
As part of this role, you’ll also be involved in shaping the launch of our upcoming landlord services, helping private landlords understand their retrofit responsibilities and supporting them with tailored advice and practical steps to upgrade their properties. In addition, you will help support tenants.
Key responsibilities will include:
• Providing independent, tailored, and high-quality advice to homeowners on retrofit and energy efficiency measures
• Conducting remote and in-person home energy advice visits
• Working with householders to identify suitable improvements and helping them plan next steps
• Collaborating with our wider retrofit team to ensure a joined-up experience for clients
• Supporting the development and delivery of our Home Energy Efficiency Plan (HEEP) assessment service
• Taking an active role in the day-to-day management and delivery of other retrofit and energy-related projects.
This is a great opportunity to influence how retrofit advice is delivered in a growing, self-funded market. The role combines technical understanding with strong communication skills, ensuring every homeowner receives the guidance and confidence they need to move forward.
If successful, you’ll be supported to complete both Retrofit Assessor and Domestic Energy Assessor (DEA) training, with dedicated time set aside to help you achieve these qualifications promptly and with confidence.
Main Duties
Customer Engagement & Retrofit Advice
• Serve as the first point of contact for homeowners exploring retrofit options.
• Build strong relationships and provide clear, impartial advice throughout the retrofit journey — from initial enquiry to installation and follow-up.
• Communicate the benefits of retrofit solutions clearly, and support clients to take confident next steps toward improving their homes.
• Help convert interest into action through timely follow-up, home visits, and practical guidance.
• Provide tailored advice to landlords on improving the energy performance of their rental properties.
• Refer customers to appropriate services, accredited installers, or partners where necessary.
Home Visits
• Conduct home visits to provide personalised retrofit advice, including the use of thermal imaging to identify areas of heat loss.
• If required, training will be provided for thermal imaging to support your assessments and recommendations.
• Guide homeowners through the retrofit process, offering practical solutions to improve energy efficiency in their properties.
HEEP Assessments & Support
• Support the future roll-out of our Home Energy Efficiency Plan (HEEP) service, including the provision of detailed retrofit assessments, ventilation strategies, and heating system evaluations.
• Help develop tailored retrofit improvement plans based on individual property conditions and customer needs.
• Training may be available to carry out HEEP surveys, including the delivery of reports to homeowners outlining the benefits of moving forward with retrofit projects.
Project Delivery & Operations
• This is a varied role that will involve working across multiple projects, requiring a dynamic and adaptable approach.
• Contribute to the day-to-day management of Retrofit West and related projects, ensuring smooth delivery and high-quality service.
• Maintain accurate client records and progress updates using our CRM system.
• Provide feedback and ideas to improve tools, processes, and the overall customer journey.
• Collaborate closely with the wider Retrofit West team, to deliver a joined-up service.
Training & Development
• If successful, you’ll be supported to complete both Domestic Energy Assessor (DEA) training and Retrofit Assessor/Retrofit related, with dedicated time set aside to help you achieve these qualifications promptly and with confidence.
• You will be given a mentor to guide and support your training and on-going development.
Community & Outreach (as needed)
• You may be required to attend outreach events, including some at the weekend, to raise awareness of retrofit benefits and engage new audiences.
Benefits
› Time off in lieu (TOIL)
› Hybrid working
› 33 days of holiday (including bank holidays)
› Company sick pay
› A generous ethical company pension scheme
› Opportunities for professional development
› Cycle to work scheme.
Responsibilities for Employee
› Some travel to customer households may be required
› This post may be subject to a DBS check if the postholder’s responsibilities bring them into contact with children or vulnerable adults
› There will be a six-month probationary review.
Logistics
• The closing date for applications is Friday 9th May.
• The closing date for applications may be extended.
• If you have not heard from Retrofit West by Tuesday 13th May, please assume your application has been unsuccessful.
Application Procedure
• Send your CV and cover letter via email to jobs @ cse. org. uk. Make sure to attach your documents in a format such as Word or PDF.
• If you prefer to apply by post, print out your CV and cover letter and send it to the following address: Retrofit West, St James Court, St James Parade, Bristol, BS1 3LH.
The client requests no contact from agencies or media sales.
This role offers 37.5 hours per week, working 5 shifts out of 7 days. 8:30am to 5:00pm. Offering a salary between £45,793 to £49,506 per annum.
Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time. A full UK driving licence is required.
Key responsibilities:
- Plan and deliver a programme of audits, ensuring action plans are implemented and monitored. Communicate findings with Registered Managers, Department Leads, and the Senior Care Management team to drive service improvements.
- Identify trends, lessons learnt and support the development of robust quality strategies.
- Work closely with clinical colleagues to implement best practice guidance and evaluate its impact. Lead and support quality improvement projects within the care home.
- Support audits at other RBL care homes, collaborating with other Quality and Performance Managers to align standards and share learning.
- Lead on HR processes and manage the Practice Development Facilitator
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Employee benefits include:
- 25 days’ paid holiday per year plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Professional subscription paid by RBL (where it is essential to the role)
- Free enhanced DBS check
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives
- Free on-site parking
Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.