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We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience.
This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest – the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach.
The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances.
The Team Leader will champion Wis£rmoney’s relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model.
Key Responsibilities
Leadership and Service Management
- Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
- Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
- Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
- Provide guidance and support on complex casework, safeguarding concerns and risk management.
- Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.
Specialist Casework
- Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
- Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
- Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
- Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
- Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate.
Quality Assurance and Compliance
- Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
- Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
- Ensure accurate and timely recording of casework using AdvicePro and associated digital systems.
- Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
- Support preparation for contract monitoring, audits and quality inspections.
Partnership Working
- Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
- Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
- Build strong relationships with local agencies to improve referral pathways and client outcomes.
- Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
- Support collaborative problem-solving and contribute to the ongoing development of the partnership.
Service Delivery and Performance
- Ensure timely allocation of referrals according to client need, complexity and risk.
- Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
- Monitor performance against contractual targets, quality standards and key performance indicators.
- Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
- Identify emerging trends, unmet need and opportunities to improve service delivery.
Outreach, Innovation and Continuous Improvement
- Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
- Support the implementation of new systems, digital technologies and service improvements across the partnership.
- Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
- Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.
Safeguarding and Risk Management
- Ensure safeguarding policies and procedures are fully implemented across the service.
- Provide advice and escalation support for safeguarding concerns and high-risk cases.
- Promote safe working practices for staff delivering home visits, outreach and community-based support.
- Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
About Medair UK
Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.
Together, we work in some of the world's most remote and challenging environments. In 2025, despite significant pressures across the humanitarian sector, Medair supported more than 3.6 million people across 13 countries through life-saving health, nutrition, water, sanitation, shelter and cash assistance programmes. From responding to cholera outbreaks in South Sudan and supporting communities affected by conflict in Sudan, DR Congo and Lebanon, to delivering emergency relief following natural disasters in Madagascar and Myanmar, our teams continued to reach people in greatest need with compassion, professionalism and perseverance.
About the Role/Role and Responsibilities
An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Head of Operations. The post holder will provide strategic leadership and operational oversight of Medair UK's finance, HR, IT and governance functions, ensuring robust systems, effective controls, and compliance with all legal and regulatory requirements. They will support the Medair UK Director and Board of Trustees to ensure effective governance and management of the charity in accordance with best practice and ensure a sustainable operational platform is in place to support all Medair UK’s functions. The Head of Operations will contribute to organisational strategy, culture and decision-making, while also taking a practical and proactive role in the day-to-day delivery of operational activities. They will help lead, support and develop the culture of Medair UK, promoting its values and Christian-distinctiveness internally and externally.
About you
You will be a highly organised and experienced, strategic and hands-on operational leader who can provide strong oversight of finance, governance, HR, IT and office management within a growing charity. You will have significant experience in financial and operational management, with a sound understanding of charity finance, governance and regulatory compliance and UK employment law. You will be an effective people manager and leader, with strong communication, planning and problem-solving skills. You will be adaptable, able to manage multiple priorities, work to deadlines, and demonstrate a genuine commitment to Medair’s Christian values, mission and humanitarian purpose.
Key Activity Areas
Financial Management and Reporting
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Lead the charity’s financial management, ensuring accurate records, robust controls and effective financial processes.
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Oversee budgeting, forecasting and cash flow management, in collaboration with the Director to support strategic planning and financial sustainability.
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Manage reserves and organisational funds, ensuring effective stewardship, appropriate cost recovery, timely grant transfers and compliance with donor and regulatory requirements.
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Prepare timely and accurate monthly management accounts, financial reports and performance analysis to support informed decision-making.
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Lead the production of statutory accounts and manage the annual external audit process.
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Ensure compliance and best practice with regard to legal and other regulatory bodies, including data protection and the timely submission of accounts and other returns.
Human Resource Management
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Lead and oversee all HR operations, including the recruitment, onboarding and retention of staff and volunteers.
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Ensure compliance with employment legislation and organisational policies through effective management and administration of contracts, HR records, payroll, pensions and employee benefits.
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Manage employee lifecycle processes, including inductions, appraisals, performance reviews and professional development planning.
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Maintain accurate HR records and oversee attendance, leave, sickness and other employee-related processes in line with organisational policies.
Leadership, Governance and Organisational Development
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Lead organisational operational planning and risk management, ensuring Medair UK has the systems, processes and resources required to deliver its strategic objectives.
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Maintain the corporate risk register and support the Board with governance, compliance and reporting requirements.
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Support the Director and Board of Trustees through the provision of financial, operational and governance advice, contributing to organisational effectiveness and long-term sustainability.
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Own the organisation’s policy framework, maintaining the policy register and ensuring the timely revision, review and compliance of all policies.
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Foster a healthy organisational culture that reflects Medair's Christian values and supports staff wellbeing, engagement and development.
IT & Office Management
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Oversee the IT infrastructure, managing the procurement, installation and ongoing maintenance of IT hardware, systems and software liaising with the IT department at the Medair International Global Support Office (GSO) in Switzerland as appropriate.
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Lead the development, administration and optimisation of Salesforce , other fundraising platforms and related system integrations to support fundraising, donor engagement and organisational objectives, liaising with the IT department in GSO
Switzerlandas appropriate.
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Manage the Salesforce system configuration, enhancements, user access and upgrades, ensuring the platform remains effective and reliable.
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Drive the continuous improvement of Salesforce systems, processes and data management practices, ensuring high standards of data quality, security and operational efficiency.Implement system enhancements, streamline processes and carry out regular data quality, integrity and cleansing checks to ensure accurate, consistant and reliable data.
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Provide training, guidance and user support on Salesforce and Campaign Monitor to maximise staff capability and system adoption.
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Ensure a fully functioning office base which enables Medair UK to deliver its operational activities in the most efficient and effective manner.
Tasks common to all staff
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Act as an ambassador for Medair UK at all times when liaising externally and internally
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Ensure consistent implementation of the Medair brand across all relevant activities
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Record information as necessary and comply at all times with requirements for handling personal / sensitive data
Qualifications - DESIRABLE
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Vocational qualification in business or financial management / administration desirable
Languages
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Excellent English (spoken and written).
Experience / Competencies – ESSENTIAL
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Significant experience in financial and office administration
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Understanding of UK finance and governance and employment law
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Proficient in finance packages, ideally Quickbooks
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Proficient in fundraising or other database(s), ideally Salesforce and Campaign Monitor
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Experience of Microsoft Office solutions, with proficiency in Excel, Word, Internet and email use.
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Effective people manager and strong leadership skills
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Ability to handle a wide and varied workload, with tight deadlines and competing priorities.
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Capable planner, problem-solver and clear communicator.
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Inspired by and in full agreement with Medair’s Christian values and ethos
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Willing to contribute to the spiritual life of the team including prayer meetings
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Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis
Experience / Competencies – DESIRABLE
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Experience of charity leadership and governance
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Experience in relief / development work
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Understanding of Humanitarian Issues
Salary: £47,000 - £52,000
Closing date: Wednesday 12th August, 5pm. Interviews to be held on Wednesday 2nd or Thursday 3rd September.
Workplace:Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of 2 days/wk in the office.
Contract Details: Part-Time (3 days 0.6 FTE), permanent
Direct Reports: Operations Support Officer
Only those eligible to work in the UK can apply.
NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Permanent | 37.5 hours per week, Monday to Friday (no evenings, bank holidays or nights)
Occasional Saturday cover required.
As a Clinical Services Matron at MSI Reproductive Choices UK, you'll have the opportunity to shape how care is delivered across your region, leading talented clinical teams, developing future leaders and ensuring every client receives safe, compassionate and exceptional care.
This is more than an operational leadership role. It's an opportunity to influence clinical excellence, inspire others and make a lasting difference to both colleagues and the people who rely on our services every day.
Lead people. Improve services. Drive change.
You'll provide leadership across multiple treatment centres, supporting Clinical Team Leaders and multidisciplinary teams to consistently deliver outstanding clinical care.
From coaching and developing colleagues to strengthening clinical governance and identifying opportunities for service improvement, you'll be trusted to create an environment where people can thrive and high-quality care is the standard, not the exception.
Working collaboratively with operational and clinical leaders, you'll help shape the future of our services while ensuring compliance, quality and client experience remain at the centre of every decision.
The impact you'll have
As Clinical Services Matron, you'll play a vital role in:
- Leading and developing high-performing clinical teams.
- Promoting a culture of safety, accountability and continuous improvement.
- Maintaining excellence in clinical governance and regulatory compliance.
- Supporting service innovation and quality improvement across multiple sites.
- Coaching and mentoring colleagues to reach their full potential.
- Ensuring every client receives compassionate, person-centred care.
Travel across regional treatment centres forms part of this role, giving you the opportunity to build relationships with teams and provide consistent leadership across the region.
We're looking for a leader who...
You'll be a registered healthcare professional with significant leadership experience and a genuine passion for developing people.
You'll bring experience of leading clinical teams, a strong understanding of governance and patient safety, and the confidence to influence, support and inspire others through change.
Experience within sexual and reproductive healthcare or leading across multiple sites would be advantageous, but most importantly, we're looking for someone who shares our commitment to delivering exceptional care and creating positive outcomes for both clients and colleagues.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
About Us
We are an environmental charity with science at our heart. We help people to take action to protect the nature around them; by connecting them with it and giving them the tools they need to do so. We passionately believe in citizen science and are leaders in it. Our current focus areas include helping to create nature-friendly urban spaces, growing the impact of internationally known citizen science programmes such as Freshwater Watch, developing early career scientists and sharing learning internationally, and working with partners to advance the science, tools and thinking behind citizen science.
What we are looking for
Earthwatch Europe is recruiting a Director of Science and Impact. We are looking for someone with a deep understanding of the pressures facing our natural world and how citizen science and community action can help address these challenges, using high quality data, knowledge and practical demonstration to influence governments and corporations.
You will have a background in citizen science and an in depth understanding of current and future environmental policy trends and priorities. You will be an experienced leader with excellent interpersonal skills and a track record of successful relationship and partnership development at all levels. You will have strong project and budget management experience, and you will be an exceptional strategic thinker with the ability to create and deliver effective strategies and action plans
Please see the full job description attached.
Applicants must have the right to work in the UK; Earthwatch is unable to support visa applications.
Earthwatch is committed to making any adjustments we can for short-listed candidates, to facilitate participation in our interview process. Only shortlisted candidates will be contacted.
The successful candidate will be required to undergo a DBS check and other due diligence checks, given the nature of this position within the charity.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
UPDATED 24TH JULY - THIS ROLE WILL CLOSE ON MONDAY 27TH JULY AT 5PM
Salary: £45,855 - £52,988
Location: Hybrid between home and our exhibition locations in London (Your attendance in the office will vary flexibly between 1-2 days per month, depending on business need. We cannot offer fixed days at home. You are responsible for your own commuting costs).
Contract: Permanent, Full time.
Hours: 35 hours per week
Reporting to: CEO
Direct reports: Finance & Operations Manager
Role summary
As Head of Operations, you will play a pivotal role in ensuring the Ben Kinsella Trust has the strong operational foundations needed to maximise its impact and support continued growth. Reporting to the CEO and as a member of the Senior Leadership Team, you will provide strategic leadership across the charity's operations, governance, finance, HR and IT, ensuring the organisation operates efficiently, remains compliant and has the systems and infrastructure required to deliver its mission.
You will lead the development and continuous improvement of organisational systems, policies and processes, driving operational excellence and enabling colleagues to focus on delivering high-quality programmes, campaigns and services. Working closely with the CEO, Finance Manager, trustees and external partners, you will oversee governance, risk management, financial planning, people and culture, and digital infrastructure; ensuring the charity is well-managed, resilient and equipped for future growth.
We're looking for a proactive, organised and collaborative leader who enjoys improving how organisations work and can balance strategic thinking with practical delivery. Your leadership will help ensure the Ben Kinsella Trust remains a well-governed, financially sustainable and high-performing organisation, enabling us to honour Ben's legacy and prevent knife crime through education and campaigning.
Key Responsibilities
Operations
- Lead the development and continuous improvement of operational systems, processes and policies to ensure the charity operates efficiently, consistently and in line with best practice.
- Oversee organisational project management, ensuring strategic projects are effectively planned, monitored and delivered on time and within budget.
- Develop and maintain effective systems for organisational planning, reporting and information flow, ensuring senior leaders and trustees have access to timely and accurate information.
- Identify opportunities to improve efficiency through process redesign, automation and the effective use of technology and digital systems.
- Provide operational leadership across the organisation, ensuring resources, systems and infrastructure effectively support programme delivery and organisational growth.
Governance
- Lead the charity's governance framework, ensuring compliance with Charity Commission requirements, statutory obligations and internal policies.
- Maintain the organisation's policy framework, ensuring policies are regularly reviewed, updated and effectively implemented across the charity.
- Lead organisational risk management, maintaining the risk register and supporting senior leaders and trustees to identify, monitor and mitigate strategic and operational risks.
- Ensure appropriate compliance with data protection, safeguarding, health and safety, insurance and other regulatory requirements.
Finance
- Lead the charity's financial management, working closely with the CEO and Finance Manager to develop budgets, forecasts and management accounts.
- Monitor organisational income and expenditure, providing financial analysis and recommendations to support effective decision-making.
- Oversee financial controls, procurement processes and delegated authorities, ensuring robust stewardship of the charity's resources.
- Support the preparation of statutory accounts, annual budgets, audits and financial reporting for the Board of Trustees and external stakeholders.
- Develop financial systems and reporting processes that improve visibility, accountability and organisational planning.
HR & IT
- Lead the development of the charity's people infrastructure, ensuring effective HR policies, systems and processes to support employee wellbeing, performance and compliance.
- Oversee recruitment, onboarding, performance management and learning and development processes, working with managers to build a high-performing and inclusive culture.
- Ensure the charity's HR systems and employee records are maintained accurately and comply with employment legislation and GDPR requirements.
- Lead the organisation's IT strategy and digital infrastructure, ensuring staff have secure, reliable and effective technology to support their work.
- Oversee cyber security, business continuity, system procurement and relationships with external IT providers, driving continual improvement in digital capability.
How to apply
Please upload a CV and Cover Letter (no more than 2 sides of A4).
When you’re ready to apply, please use the ‘Apply’ button; we’re not able to accept emailed CVs or supporting statements.
For a chat about the role before applying, please call the charity and ask for Patrick.
We are accepting applications and interviewing on a rolling basis. We reserve the right to close the vacancy earlier than advertised.
Applications close: Monday 3rd August @ 9:30am.
UPDATED 24TH JULY - THIS ROLE WILL CLOSE ON MONDAY 27TH JULY AT 5PM
For Recruiters:
This role is not currently open to recruitment agencies. We work with a small number of trusted recruitment partners where agency support is required and will contact these suppliers directly if appropriate. We kindly ask that agencies do not contact us regarding this vacancy.
The Ben Kinsella Trust prevents knife crime through education and campaigning


The client requests no contact from agencies or media sales.
Are you an exceptional governance professional who thrives working in a fast-paced environment?
We are looking for a highly capable Governance and Executive Manager to play a pivotal role at the heart of our charity. Working closely with the CEO, Trustees and Executive, you will help ensure the organisation is governed to the highest standards while driving forward key strategic priorities including EDI and ESG.
This is a rare opportunity to combine your governance expertise with meaningful strategic impact in a dynamic and values-led organisation.
As our Governance and Executive Manager, you will be the trusted adviser and primary point of contact for our Board of Trustees, supporting effective decision-making and ensuring compliance with charity and company law.
You will lead the delivery of high-quality governance processes, oversee Board and Committee administration, support regulatory compliance and help develop policies and frameworks that strengthen our organisation.
Alongside this, you will provide executive-level support to the CEO, helping to coordinate priorities, prepare reports and contribute to organisational success.
The client requests no contact from agencies or media sales.
Role Description
Working closely with colleagues and project partners, the Volunteer Manager will lead the recruitment, training, development and management of volunteers across the Cathedral and Abbey site as part of the Abbey of St Edmund Reborn project, funded by The National Lottery Heritage Fund.
The postholder will develop and implement a comprehensive volunteering strategy, ensuring volunteers are recruited safely, supported effectively and equipped with the skills to deliver a wide range of roles. The role will promote an inclusive volunteering culture, strengthen partnerships and ensure volunteers make a meaningful contribution to the Cathedral, the Abbey site and the wider heritage project.
About Our Volunteers
Volunteers are at the heart of Cathedral life and make an invaluable contribution to worship, welcome, learning, heritage, visitor engagement and events. Current volunteer opportunities are wide and varied, including Bell Ringers, Guides, Flower Arrangers, Shop Volunteers, Learning Volunteers, Sunday Morning Coffee Volunteers, St Ed's Singers, Gardeners, Young Families Volunteers, Servers, Events Volunteers, Vergers and Welcome and Information Volunteers. The Volunteer Manager will support these established teams while developing new opportunities as the Abbey of St Edmund Reborn project progresses.
Key Responsibilities
Volunteer Strategy and Leadership
- Develop, implement and review the Cathedral's Volunteering Strategy.
- Lead the development of a sustainable volunteer programme.
- Ensure volunteering reflects sector best practice and supports the Cathedral's strategic objectives.
- Build strong working relationships with volunteer team leaders and provide ongoing support and guidance.
- Act as the primary point of contact for volunteers.
Recruitment, Induction and Volunteer Management
- Lead the recruitment, induction and ongoing management of volunteers across a wide range of roles.
- Ensure all volunteer recruitment complies with Church of England Safer Recruitment principles, including references and DBS checks where required.
- Develop and maintain volunteer role descriptions in partnership with volunteer team leaders.
- Maintain an accurate volunteer database, matching volunteers' skills and interests with organisational needs.
- Produce, maintain and regularly review the Volunteer Handbook.
- Receive volunteer feedback, concerns and ideas, escalating issues where appropriate.
Training and Development
- Design, coordinate and deliver volunteer induction, training and ongoing development programmes.
- Identify opportunities for volunteers to develop new skills.
- Ensure safeguarding and mandatory training remains current and accurately recorded.
- Regularly review volunteer practices to maintain high standards of service and visitor experience.
Inclusion, Engagement and Communications
- Promote equality, diversity, inclusion and accessibility throughout the volunteer programme.
- Develop recruitment approaches that encourage applications from underrepresented communities and remove barriers to participation.
- Implement an effective volunteer communications plan to keep volunteers informed, engaged and recognised.
- Work closely with the Marketing and Communications Manager to promote volunteering opportunities and celebrate volunteer achievements. Key Responsibilities
Partnership Working
- Work collaboratively with partners including English Heritage, Historic England, West Suffolk Council and local organisations to ensure a consistent and positive volunteer experience across the Cathedral, Abbey and wider heritage site.
- Develop and maintain productive relationships with community organisations across the region.
Monitoring, Evaluation and Budget Management
- Collect, monitor and analyse volunteer data, including volunteer numbers, hours and feedback.
- Support project evaluation and reporting requirements for the Abbey of St Edmund Reborn project.
- Produce regular reports identifying trends, achievements and future opportunities.
- Prepare and manage the volunteer budget, monitoring expenditure and reporting against forecasts.
Visitor Experience
- Ensure volunteers contribute to an outstanding visitor experience for all users of the Cathedral, including worshippers, pilgrims, tourists and event attendees.
- Support volunteers in presenting a welcoming, professional and inclusive image of the Cathedral in all interactions with visitors and stakeholders.
General Responsibilities
- Demonstrate commitment to the Cathedral's values, mission and inclusive culture.
- Work collaboratively with clergy, staff, volunteers and the wider congregation.
- Comply with all organisational policies relating to safeguarding, health and safety, equality, data protection and other statutory requirements.
- Work flexibly, including occasional evenings, weekends and Bank Holidays. Time off in lieu will normally be provided, with overtime payable for agreed external events where applicable.
- Undertake any other duties reasonably required by the Chief Operating Officer.
Person Specification
Essential Qualities
- Managing volunteers across a range of roles using recognised best practice.
- Developing and implementing volunteer strategies, policies and procedures.
- Recruiting, inducting, training and supporting volunteers.
- Working successfully with paid staff and volunteers. Monitoring, evaluating and reporting on projects or programmes.
- Developing partnerships with community organisations, charities or public bodies.
- Leading teams within a visitor-focused environment.
- Line management, partnership working and stakeholder engagement.
- Working with diverse communities and promoting inclusive participation.
Knowledge and skills
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise competing demands.
- Ability to influence, motivate and build positive relationships with a wide range of stakeholders.
- Ability to work effectively within a heritage, commercial and place of worship environment.
- Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.
Personal Attributes
- Understanding of the Cathedral's role as a place of worship, welcome, heritage and community engagement.
- Flexible approach to working hours, including occasional evenings and weekends.
- Collaborative, approachable and committed to excellent visitor and volunteer experiences.
- High Emotional Intelligence
Desirable Qualities
- Experience within a cathedral, church or heritage organisation.
- Background in heritage, tourism, hospitality or the cultural sector.
- Degree or equivalent professional qualification.
- Awareness of the ministry, mission and civic role of the Church of England and its cathedrals
It is our aim to be a centre for learning, both for the Christian faith and beyond.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for your interest in joining the Institute of Health Visiting (iHV), the UK’s leading professional body for health visiting.
This is a rare and exciting opportunity to join a growing, forward-looking organisation at a pivotal time. With a strong and expanding membership, iHV is working to strengthen the health visiting workforce and shape the future of child and family health across the UK.
As Policy Manager, you will play a key role in influencing national policy across priority areas including early years, prevention, public health, child protection and workforce. Your work will directly support iHV’s mission to improve outcomes and reduce inequalities for babies, children, families and communities and spread excellence in health visiting.
Working closely with our clinical team, members and partners, you will develop evidence-based policy positions and help ensure frontline expertise informs decision-making at the highest levels.
You will be joining a collaborative, passionate team in a fast-paced environment where no two days are the same – and where your work will make a real and lasting difference. For full information, please view our recruitment pack.
Key responsibilities:
- Lead the co-development of evidence-based policy positions with iHV’s clinical team, members and partners.
- Monitor policy developments and identify opportunities to influence change.
- Produce high-quality briefings, consultation responses and reports.
- Build relationships with stakeholders across government, charities and the health sector.
- Gather, synthesise and apply frontline insight to inform policy development – including the production of iHV’s high-profile ‘State of Health Visiting’ survey and report.
- Work closely with the Systems and Digital Manager, applying digital and data expertise to leverage digital tools and emerging technologies (including AI) to strengthen evidence-gathering, inform policy development, and improve organisational effectiveness.
- Support delivery of policy elements of iHV projects and organisational priorities.
- Represent iHV at meetings and contribute to sector discussions.
About you:
We are looking for the following essential skills and experience:
- Strong understanding of UK policy-making processes and child and family health/ early years policy – ideally informed by experience working within or closely with government or public sector organisations.
- Exceptional writing skills, with a proven ability to produce authoritative, high impact briefings, reports and policy documents that are clear, persuasive and tailored to diverse audiences.
- Highly developed analytical skills, with the ability to interpret complex information and evidence from multiple sources and translate this into clear, practical and actionable policy recommendations.
- Ability to collate, synthesise and critically assess diverse sources of insight, including frontline practitioner perspectives, quantitative and qualitative data, to inform robust policy development.
- Experience developing or contributing to evidence-based policy outputs (e.g. briefings, reports, consultation responses).
- Strong interpersonal and relationship-building skills, with the ability to work effectively and collaboratively with a wide range of stakeholders and partners.
- Strong organisational and project management skills, with the ability to manage competing priorities, coordinate inputs and deliver work to deadlines.
- Confident verbal communication skills, with the ability to contribute effectively to meetings, events and external discussions, presenting complex ideas clearly.
The client requests no contact from agencies or media sales.
At London City Mission we are passionate about sharing the love of God and the good news of Jesus Christ with the least reached in London, and to do this in partnership with churches.
Bridge House is a new Christian community-based homelessness prevention project that bridges the gap between being at risk of eviction and long-term stable housing.It works, particularly with men from displaced backgrounds providing short-term accommodation and holistic support in partnership with local churches for up to 10 men who are at risk of homelessness.
Through practical, emotional, spiritual, and community-based support, Bridge House helps residents build stability and transition successfully into independent living and integrate into life in the UK.
We are looking for a full-time Project Leader to lead this exciting new ministry at Bridge House.
About You:
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You are passionate about working with marginalised people and providing the support required to enable genuine lifestyle change.
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You are passionate about partnership with Churches and sharing the love of Jesus with all those we work with.
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You have excellent communication and interpersonal skills, whilst being able to work on your own initiative, think creatively and act with the utmost integrity.
About the Role:
Project Leader – Bridge House
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You will work as part of a mission team to confidently lead and develop Bridge House supported housing project.
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You will manage the Bridge House support team to develop individual client led support plans for each resident and in providing one to one support for those individuals, always maintaining a high standard of care while also taking on a caseload of residents to support yourself.
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You will maintain an atmosphere where positive change and growth is encouraged and a place where tenants can take positive steps that will enable them to move on and lead independent and responsible lives.
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You will share the love of Christ and take opportunities for sharing the gospel with the guests
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You will assess prospective residents’ suitability to the project.
Salary: £37,720 plus benefits
Location: Bridge House, London Bridge
Working Hours: Full-time (40 hours inclusive of lunch breaks)
Contract: Fixed-Term - 24 months
There is an occupational requirement that the person appointed be an evangelical Christian.
We welcome applications from people of all backgrounds. We recognise that men are currently underrepresented within this ministry project and, as part of our commitment to building a diverse team, we particularly encourage applications from men. Appointments will be made on merit.
Closing date for applications: Thursday 13th August 2026 at 12noon
TO APPLY
Please take care to read the guidance notes on the application form before completing.
Interviews will be held on Monday 24th August 2026.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Passionate about democracy, education and young people?
Young Citizens is a national citizenship education charity with nearly 40 years' experience inspiring active citizenship among children and young people.
As curriculum and policy change accelerates, including Votes for 16 reshaping how young people engage in civic life – we're focused on ensuring active citizenship sits at the heart of how the next generation is prepared to participate in and protect a thriving democracy.
About the role
We're looking for a Programme Leader to join our Education Team as we embark on an ambitious new phase of growth. This is a unique opportunity to help deliver inspiring programmes to schools across the UK while developing the skills, experience and confidence to build a successful career in the social impact sector.
Designed as a two-year development opportunity, this role is ideal for someone early in their career who is ready to take ownership, develop their leadership skills and make a tangible impact. You'll be trusted with responsibility from day one, encouraged to contribute ideas and supported to grow through hands-on experience.
Over the two years, you will develop your skills and expertise:
Within your first few months you'll be:
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Leading delivery of one of our flagship programmes.
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Running your own events and managing relationships with schools.
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Confidently using Salesforce CRM to manage data and drive engagement.
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Developing your project management skills through real responsibility.
As you continue to grow you'll have opportunities to:
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Manage your own budget.
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Build strategic relationships with partners and schools.
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Represent Young Citizens at external events.
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Shadow our senior leadership team.
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Contribute to organisational strategy and help shape how we grow our impact.
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Develop specialist interests across areas such as communications, impact, partnerships or programme development.
We're looking for someone who:
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Is passionate about democracy, education and improving opportunities for young people.
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Delivers high-quality work and enjoys taking ownership.
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Can build strong relationships and manage multiple priorities.
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Learns quickly and enjoys solving problems.
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Wants to develop into a well-rounded professional in the social impact sector.
If you're looking for a role where you can develop your career, take on real responsibility, and help strengthen democracy through education, we'd love to hear from you.
Download the full recruitment pack for more information about the role, progression with Young Citizens and how to apply.
A Few Useful Notes When Applying
If you are excited by the opportunity to build a thriving network of schools that helps more young people become active citizens, we would love to hear from you. Please submit your CV and a cover letter addressing the application questions in the full job pack, which also contains further details on the application process.
Additional Information
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Applicants must have the right to work in the UK.
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Offers of employment are subject to satisfactory references and a DBS check.
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We welcome applications from candidates from all backgrounds and are committed to creating an inclusive workplace.
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We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.


The client requests no contact from agencies or media sales.
UK Influencing Lead
10-12 month Fixed Term Contract. Full Time. Hybrid working (2 days per week in the office)
Location - London
Salary - £65,099 per year
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Head of Policy and Influencing, the UK Influencing Lead provides strategic leadership and oversight of all the UK advocacy work and the advocacy unit, aligning with organisational values and goals, to ensure advocacy achieves maximum impact.
The postholder will represent Christian Aid in UK advocacy spaces and UK coalitions and acts as a media spokesperson. The role will lead the development of the UK Influencing Strategy, bringing together our work with the UK Government, Faith Leaders, Private Sector, Campaigns, etc, including through coalition networks.
The role will collaborate with the Campaigns & Youth Lead, to matrix manage the Campaigns Advisor, to foster a team mindset and ensure coherent and joined up approach to influencing and campaigns and church engagement output.
Some of the main areas of responsibility of the UK Influencing Lead include:
- Leads on and is accountable for Christian Aid’s influencing and engagement strategy development, ensuring that it is aligned with our mobilisation and movement building work, that it maximises the involvement of churches, the INGO sector, and is effective at engaging decision to drive meaningful change.
- Leads, internally and externally, in shaping and securing our influence towards the government and decision makers, leads external engagement for impact with senior government ministers, MPs, civil servants, private sector partners, faith leaders, and INGO convened spaces to drive meaningful change.
- Leads on the processes to develop and deliver influencing strategies and activities, fostering a team mindset and a mindset of connection across the organisation to ensure an integrated approach to influencing policy and political change in the UK.
- Leads (jointly with relevant income lead) growth strategy for UK aid (and other UK government related) funding opportunities to maximise income and impact.
- Leads the UK Influencing Team, to deliver influencing projects and policy products to UK decision makers and ensure they meet their outcomes on budget, and staff are guided and coached to enable high-impact initiatives to be achieved that maximise our impact.
- Represents Christian Aid in UK spaces, including as a media spokesperson, ensuring messaging is meaningful, impactful and consistent, aligning to organisational values and goals.
- Oversees UK advocacy budget to support with financial sustainability.
- Deputise for Head of Policy and Influencing, as needed.
About you
Who we are looking for
Essential:
- Degree in Politics/International Relations.
- Extensive experience in in UK advocacy/public affairs.
- Substantial experience and detailed understanding of successful advocacy and influencing strategy development.
- Detailed understanding of UK advocacy context for international and geopolitical issues.
- Detailed understanding of the UK political landscape, the role of Christian Aid’s sponsoring churches and Civil Society.
- Substantial experience of strategic planning.
- Substantial budget management.
- Substantial experience in public speaking and communicating to non-specialist audiences.
- Substantial line management experience and ability to provide high quality leadership and support to staff, including remote management.
- Highly developed ability to analyse complex information, present that information, and frame arguments, in a simple way.
- Highly developed negotiating and influencing skills within a large or complex organisation.
- Highly developed ability to work cross-organisationally and build internal stakeholder relationships, delivering outstanding partnership working.
- Highly developed public speaking ability.
- Highly developed ability to deal sensitively and discreetly with people and information.
- Highly developed ability to devise, lead and implement advocacy strategies.
- Highly developed ability to work across cultural contexts with civil society and faith leaders from the global south.
- Highly developed ability to manage complex projects.
- Highly developed influencing and negotiation skills.
- Significant experience of representing an organisation at a senior level.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. tian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
We are seeking an experienced and motivated Team Leader (ISVA/IDVA/ISAC) to lead a team delivering high-quality, specialist support services across London as part of the Safe Horizons partnership. This role will involve hybrid working with travel across the London area as required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Team Leader, you will be responsible for ensuring the delivery of high-quality, outcome-focused services to victims of crime, while managing and supporting a team of frontline staff. You will play a key role in ensuring compliance with service specifications, maintaining performance standards, and driving continuous improvement.
You will work collaboratively with the Operations Manager and wider management team to develop services and maximise positive outcomes for clients.
As a Team Leader, you will:
- Lead, motivate and support a team of frontline staff to deliver excellent victim-centred services.
- Manage team performance, including case allocation, audits, and monitoring KPIs and quality standards.
- Ensure accurate and compliant case recording and reporting through case management systems.
- Oversee safeguarding practices, providing advice and guidance on complex or high-risk cases.
- Analyse data and trends to effectively manage caseloads and resources.
- Support staff to carry out risk and impact assessments and manage challenging situations.
- Lead recruitment, induction, supervision, and ongoing development of team members.
- Build and maintain effective partnerships with statutory and voluntary sector organisations.
- Promote a culture of continuous improvement, learning, and professional development.
- Ensure compliance with safeguarding, data protection, and organisational policies and procedures.
About You
You will be an experienced leader with a passion for supporting victims and driving high-quality service delivery. You will be confident in managing performance, handling complex situations, and supporting staff in a demanding environment.
You will need:
- Strong understanding of the criminal justice system and the impact of crime on victims.
- Experience in managing or supervising staff within a service delivery environment.
- Proven ability to manage performance, analyse data, and meet targets.
- Experience working in a fast-paced, challenging environment with a focus on service excellence.
- Strong communication and interpersonal skills, with the ability to work with a range of stakeholders.
- Knowledge of safeguarding, confidentiality, and relevant legislation.
- Ability to prioritise workload and manage competing demands effectively.
- Competent IT skills, including case management systems and Microsoft Office.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Purpose of the Role
The Director of External Affairs and Growth is an SLT role responsible for leveraging the voice and power of the eoa's network to influence and accelerate the growth of the employee owned sector.
The role leads the eoa’s external affairs, policy and insights, marcomms and events, shaping the external environment for employee ownership and securing the funding and commercial income needed to support sustainable sector growth.
Key Responsibilities
- Lead external affairs strategy, building the relationships and influence needed to shape policy, remove barriers and expand EO.
- Build strategic relationships and secure grant funding and commercial partnerships, generating income to support advocacy, events and sector growth initiatives, including the UK EO Growth Strategy.
- Oversee our policy and insights work, engaging key stakeholders to co-produce content that influences EO practice and policy and strengthens the eoa’s voice in public affairs.
- Oversee the delivery of a mar-comms strategy that delivers commercial objectives and positions the eoa as the leading authority on EO.
- Oversee our events programmes, ensuring they drive knowledge-sharing, sector development
- and commercial sustainability.
- Represent the eoa at industry forums, policy roundtables and public affairs events,
- championing the employee ownership model.
- Collaborate with the Director of Membership and Operations to align advocacy and external
- engagement with member needs and priorities.
- Lead and develop high-performing teams, fostering innovation and delivering measurable impact across income generation, advocacy, policy, events and mar-comms activities
Knowledge, Experience, and Attributes
- Proven expertise in external affairs, advocacy, or policy leadership, ideally within a business, trade body, or membership association.
- Strong stakeholder engagement skills, with experience influencing government, media, and corporate partners.
- Demonstrated ability to drive sectoral or policy change, leading successful advocacy initiatives.
- Strong commercial acumen, with experience in sponsorship acquisition, revenue generation, grant funding and developing financially sustainable initiatives.
- Exceptional strategic communication and storytelling skills, able to engage and mobilise diverse audiences.
- Experience in event programming, ensuring high engagement and sector impact.
- Passion for employee ownership and economic models that promote shared prosperity.
- Innovative, creative, and proactive in problem-solving and strategy execution.
- A confident and transparent leader who fosters collaboration and inclusivity.
- Self-aware with emotional intelligence, resilience, and integrity.
What Constitutes Success in This Role?
Success in this role means having a positive impact on the growth of the employee-owned sector, strengthening the eoa’s influence and increasing the adoption of “great EO”. Stronger stakeholder relationships, greater advocacy impact and improved commercial sustainability through a diverse mix of grant funding, sponsorships and strategic partnerships will also be key indicators of success.
Key outcomes for the role
- Outcome - Growth of the employee ownership sector
- Measure - Increased number of EO businesses, heightened sector awareness
- Outcome - Strengthened corporate engagement
- Measure - Growth in strategic partnerships, corporate and government engagement
- Outcome - Strong Commercial Sustainability
- Measure - Increased sponsorship revenue, secured long-term commercial partnerships
- Outcome -Increased policy influence
- Measure - Policy recommendations adopted, increased government engagement
- Outcome - Enhanced sector insight and intelligence
- Measure - Utilisation of high quality data and insights for regular sector related content outputs
- Outcome - Development and adoption of best practice
- Measure - Creation, adoption and promotion of best practice across the EO network.
- Outcome - Successful events programmes
- Measure - Increased participation, sponsorship growth, positive feedback.
How to Apply
To apply, please submit:
- A two-page CV
- And one of either:
- Cover letter setting out your motivation, approach, and what you will bring to the role
- Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role
Applications should be submitted before 9:00am 17 August 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.
Interviews will be in two stages. The first stage will be a virtual interview via teams on
26 August. For those who successfully move to stage 2 there will be an in-person
discussion w.c. 31 August.
The eoa welcomes applications from people of all backgrounds, particularly those
who are under-represented. We recruit based on values, skills, and contribution to our
purpose.
We exist to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy.



RLSS UK are currently recruiting for a Compliance Administrator (Audit). The ideal candidate will be detail‑driven, confident, and proactive, to help us maintain the highest standards across our Approved Training Centres and Providers, qualification delivery, and regulatory obligations. This is an exciting opportunity for someone who thrives on ensuring excellence and has a passion for doing things right.
In this role, you will:
- Conduct scheduled and ad‑hoc audits for our Approved Training Centres and Providers
- Ensure compliance with RLSS UK policies, qualification frameworks, and industry best practice
- Support the Line Manager with meeting regulatory obligations
- Provide clear, constructive feedback and support to Approved Training Centres and Providers to help them achieve and maintain compliance
- Contribute to continuous improvement of our quality assurance systems
We’re looking for someone who has:
- Experience conducting audits or quality assurance reviews
- Strong understanding of regulatory environments or working with regulators
- Excellent communication skills with the ability to guide and support Approved Training Centres and Providers
- A professional and supportive approach, ensuring all interactions align with high customer service standards
- A methodical and objective approach, with strong attention to detail
- Strong organisational skills with the ability to juggle multiple priorities and meet deadlines
ROLE OVERVIEW
As an Awarding Organisation, Regulated and Non-Regulated qualifications generate a significant percentage of the Society’s income, and therefore are vital to the charity’s future financial stability. Key to maintaining this important area of work is to ensure that the qualifications, Approved Training Centres (ATC), and Providers (ATP) remain compliant with the requirements of the Regulators (such as OFQUAL).
The post holder will take responsibility for carrying out key administrative processes and tasks to ensure RLSS UK and its ATC/P continue to operate to the highest standards.
CORE RESPONSIBILITIES
- Plan, organise, and conduct audits of ATC/P, ensuring compliance with regulatory frameworks and organisational standards.
- Review and verify documentation and processes, identifying non-compliance and recommending corrective actions.
- Prepare detailed audit reports, highlighting findings, risks, and improvement opportunities.
- Monitor implementation of corrective actions and follow-up audits to ensure sustained compliance.
- Collaborate with External Quality Assurance teams to schedule and manage audit activities, ensuring timely completion and consistency.
- Support investigations into malpractice and maladministration where audit findings indicate potential breaches, providing evidence and recommendations.
KEY TASKS AND RESPONSIBILITIES
Compliance
- Conduct desk-based audits of ATC/Ps, ensuring compliance with RLSS UK Qualifications, standards, policies, and regulatory frameworks.
- Review documentation such as assessment records, Internal Quality Assurance sampling, safeguarding policies, and conflict of interest declarations, to identify risks and promote best practice.
- Assist in maintaining Direct Claim Status for ATC/Ps, including supporting reviews and escalation protocols.
- Support ATC/P approval processes, ensuring documentation checks and onboarding align with RLSS UK processes.
- Compile and analyse audit data, providing summaries to inform continuous improvement.
- Ensure compliance in Reasonable Adjustments and Special Considerations, offering guidance under established procedures.
- Maintain auditable records of all audit activity, provider status, and compliance outcomes in line with GDPR and regulatory standards.
- Assist with audit scheduling, prioritising high-risk providers and aligning with quality assurance timelines.
- Contribute to the development of audit tools and templates, supporting continuous improvements.
- Provide evidence for complaints, malpractice, and maladministration cases, escalating to the line manager as required.
- Respond to compliance queries via all communication channels ensuring timely and accurate support.
General
- Demonstrate and uphold the society’s values and behavioural standards at all times.
- Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS UK’s compliance programme.
- Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers.
- All other duties reasonably associated with your role, as directed by the line manager.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes
- Previous experience in administration, customer service, and auditing processes.
- Good attention to detail and organisation skills
- Ability to multi-task and manage time effectively
- Be self-motivated and a self-starter
- Ability to effectively work in a team and individually
- Strong computer skills, including proficiency using Microsoft Office
IDEAL STRENGTHS FOR THE ROLE
- Efficiency
- Detail Orientation
- Resilience
- Common Sense
- Self Confidence
- Enthusiasm
- Relationship Building
YOUR APPLICATION
Please send your CV and a Cover Letter (no more than 300-words) outlining why you should be our next Compliance Administrator (Audit).
Closing Date – 5:00pm, Monday 3rd August 2026
Interview Date – Tuesday 11th and Wednesday 12th August 2026, at our Worcester Head Office (subject to change)
WHAT RLSS UK CAN OFFER YOU
- Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
- Private Healthcare Plan*
- Enhanced Society Sick Pay*
- Eye Care*
- Employee Assistance Programme
- Life Assurance Scheme
- Salary Sacrifice Pension Scheme*
- Discounts available including high street brands, entertainment, eating out and more
- Free RLSS UK Membership
- Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
- Free on-site parking when working from HQ
- Company events and socials
*Subject to eligibility criteria
Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.
RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
It is our vision to have nations without drowning where everyone can safely enjoy being in, on or near water.
The client requests no contact from agencies or media sales.
We’re looking for someone who makes things happen
We’re looking for a proactive, curious and practical research and evaluation leader who spots opportunities, builds partnerships, and helps us turn lived experience into evidence that improves services, influences policy and drives change.
The Hepatitis C Trust is one of the UK’s biggest lived-experience organisations working in Inclusion Health. With almost 500 staff and volunteers, our teams work in communities and prisons across England, and in parts of Scotland and Wales, reaching people that mainstream health services routinely struggle to engage.
This gives us a unique reach among populations whose voices are too often missing from research, policy and service design.
Our research and evaluation programme aims to:
- Evidence the impact of our programmes and services.
- Understand what works, and what doesn’t, in improving outcomes for marginalised and excluded communities.
- Strengthen our understanding of the value and potential of peer-led and lived experience approaches.
- Improve the representation of excluded populations in research, policy and service design.
We’re looking for someone who:
- Has a strong background in research and evaluation, including both qualitative and quantitative methods.
- Is proactive, self-directed and comfortable taking ownership of projects.
- Has experience of generating evidence that informs policy, practice or service improvement.
- Is excited by the potential of lived experience and peer-led approaches.
- Builds strong relationships and enjoys working collaboratively.
- Has excellent written and verbal communication skills.
- Is committed to equity, inclusion and social justice.
Why this role?
You’ll have genuine autonomy to help shape a growing research and evaluation function within one of the UK’s leading lived-experience organisations. Most importantly, you’ll have the opportunity to generate evidence that changes services, influences policy and improves outcomes for some of the most marginalised communities in society.
Recruitment timetable
Application deadline: 11:59 PM on Sunday 23rd August
First-round interviews: 7-8 September 2026
Salary: £38-40k
The role can be full-time or part-time, depending on the successful candidate’s availability. Ideally, you’ll work from our London office at least two days a week, although we can be flexible for the right person.
The Hepatitis C Trust is committed to equity and inclusion, and particularly welcomes applications from people with lived experience of hepatitis C, drug use, homelessness, the criminal justice system, or other experiences of social exclusion.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.


