Policy officer jobs in bristol

The Green House is the only specialist service in Bristol, Bath & Northeast Somerset and 
South Gloucestershire supporting children, young people, and families who have experienced 
sexual abuse. 

Our distinct approach is:

1. Evidence-based, guided by research and best practices.

2. Led by the voices of young people and their families.

3. Centred on community and connection.

4. Focused on the transformational power of the creative art

In 2022, we transitioned from a single therapy option to a whole family, community-based model which provides a more accessible and comprehensive approach to support, whilst reducing wait times by 63%. Though we deliver a local service, our work is influencing the national response to child sexual abuse. We provide national training on pre-trial therapy and survivor-led leadership programmes. It is an exciting time to join us as we establish our new service model, deliver a new strategy and look to increase both our local and national visibility. You will be joining an ambitious team who work tirelessly to improve the lives of children, young people and families who have experienced sexual abuse. 

Purpose of the job

The Green House’s VOICE change-making project aims to support young survivors and their family members to lead social change through creativity. Together, we aim to break the silence and create systemic change around child sexual abuse. Our approach recognises the inherent strengths and possibility of all young people. We develop creative spaces where young people can connect with their community, grow beyond traumatic experiences and learn to lead services like ours, alongside national social change. We see creative change-making and connecting those with lived experience together as imperative to healing. It is the hope for change that helps young people and their families to learn to live a whole life alongside traumatic experiences and step into their potential.

The VOICE Project has two workstreams: Young People’s VOICE and Parent/Carer VOICE. We work with young people to deliver a creative arts leadership programme (6 weekly group), alongside creative drop-in spaces, individual projects and paid-for mentorship opportunities. We work with our Parent/Carer VOICE group to deliver monthly group sessions, parent-led drop-in spaces and individual projects. The VOICE Project also leads our national child sexual abuse (CSA) practitioner network.

This is an exciting time to join the Green House VOICE Project, we have just secured national funding for the first time and are looking for a Senior VOICE Practitioner to lead development and expansion of the programme.

Duties and responsibilities

1. Lead on delivery of the Young People’s VOICE Groups (6 weekly), working with the VOICE Practitioner to support young people to develop group/individual projects and campaigns within each group cycle.

2. Lead on the development of the Parent/Carer VOICE group, co-producing with Parents/Carers and the Senior Leadership Team a new approach to the (currently) monthly programme.

3. Collaborate with the Family Support Team and Therapy Team to deliver regular drop-in spaces for Parents/Carers (“Turn-Up Tuesdays”) and Nature-Based Therapy drop-in spaces (“NBT Drop In”).

4. Lead on the delivery and expansion of CSA Practitioner network for wider professionals, creating opportunities to connect young people’s groups together nationally.

5. Work with the Head of Fundraising and Trustee Board to develop and deliver a quarterly co-production group of young people and parents who can support operational delivery/development of the Green House.

6. Lead on the development of a theory of change for the VOICE Project, working with the VOICE Practitioner, young people, parents/carers and SLT.

7. Work with the Research Manager and VOICE Practitioner to develop our approach to outcome monitoring and evaluation of the VOICE Project.

8. Lead on project management of the VOICE Project, including weekly team meetings, project plans, annual revision of associated documentation e.g., manuals, session plans. Working collaboratively with and taking responsibility for line management of the VOICE Practitioner.

9. Coordinate on VOICE young people led activism campaigns, working with the Communications Officer and Head of Fundraising and Communications towards the delivery of two campaigns per year.

10. Conduct Initial Meetings for young people and parent/carer’s looking to join the VOICE Project – supporting the wider TGH team with recruitment reminders/approaches e.g., attending Family Support/Therapy Team meetings (where appropriate).

11. Develop relationships with our local and national partners to enable effective changemaking for young people and parents/carers.

12. Assess risk and report safeguarding concerns in line with the Green House Policies, main up-to-date safeguarding training, and stay informed on relevant legislation about child sexual abuse and procedures.

13. Maintain accurate, confidential records of all sessions and family contacts, ensuring timely documentation using internal systems e.g., Oasis. 14. Support wider Green House service development, participate in supervision, clinical supervision and training, adhere to Green House policies, and contribute to team communication and operational improvements.

• Do you take pride in making sure everything runs like clockwork behind the scenes?
• Are you someone who spots risks before they become problems—and solves them with ease?
• Do you want to use your skills to support a remote-first charity with a powerful educational mission?

Then this could be the role for you.

Learning on Screen is looking for a dependable and skilled Head of Finance & Operations to take ownership of the systems and processes that keep our remote-first charity working effectively.

You will oversee our outsourced providers in finance, HR, and IT, ensure compliance with legal and regulatory standards, and support the CEO with governance and day-to-day operations. This role is ideal for someone who enjoys variety, problem-solving, and being the go-to person for getting things done.

What you will be doing

• Overseeing financial processes including budgeting, reporting, payroll, and audit coordination
• Managing contracts, procurement, and relationships with outsourced providers
• Ensuring compliance with charity, company, and employment law
• Acting as Company Secretary and support governance processes
• Coordinating people operations such as onboarding, benefits, staff surveys and away days
• Maintaining business continuity plans and IT risk management
• Keeping our internal systems efficient, secure, and fit for purpose

What we are looking for

• Solid experience in business operations, ideally in a charity or small organisation
• Confidence working across financial planning, risk management, and compliance
• Strong organisational and problem-solving skills
• Excellent communication and interpersonal abilities
• A calm, solutions-focused approach and a can-do attitude

This is a brilliant opportunity to make a tangible difference by ensuring our people and processes are well-supported—so we can focus on transforming education through the power of the moving image.

About us
Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and students access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you’ll feel right at home here.

Role summary

To support the Head of Fundraising and Communications in the delivery of the communications and fundraising strategy at ReMind UK through planning, production and delivery of on and offline marketing communications. You will work with ReMind UK's Content Executive to plan content and delivery of regular social posts and emails to supporters and beneficiaries as well as design and production of leaflets, posters and adverts. You will manage campaigns to raise the profile of ReMind UK, engaging supporters, partners, local organisations and the public in the organisation's work and reaching out to those affected by dementia ensuring people are aware of our memory services, research studies and post diagnosis support and inspiring people to support our work through fundraising and volunteering.

ReMind UK overview

ReMind UK is an independent charity and internationally renowned centre for research, diagnosis and treatment of neurodegenerative diseases. Our research aims to improve life for people with dementia and their families and carers, and to find drug and non-drug treatments for people with conditions such as Alzheimer's disease and other diseases predominantly affecting older people. Our contracted NHS Memory Clinic service, private memory assessments and allied activities also provide support to people affected. We are currently in an ambitious phase of development looking to Increase our clinical and academic research programme. We work closely with the Universities of Bath, Bristol and other research Institutions, both nationally and internationally and with the Royal United Hospital, Bath.

The role

As Marketing Officer, you will play an important role in helping ReMind UK to realise its vision by overseeing marketing for ReMind UK. You will line manage a Content Executive and together you will design, produce and disseminate materials and communications to raise the profile of the organisation and its work, and in turn raise funding to enable ReMind UK to continue its vital research and support for people affected by dementia.

You will plan and deliver an annual calendar of social posts and adverts, emails, marketing and PR activities including digital and print through organic and paid for media, and working with local organisations and groups. Working closely with ReMind UK's Content Officer you will coordinate website updates and content additions.

Key responsibilities

· Line management of ReMind UK's Content Executive to create an annual plan for coordinated marketing campaigns across channels.

· Responsibility for day-to-day management of the charity’s social media channels including Facebook, BlueSky and LinkedIn, delivering consistent promotion of the organisation, ensuring content remains fresh and engaging and moderating accounts to ensure positive PR for the organisation.

· Develop excellent working relationships with external suppliers, publications, local and national press, magazines, TV and Radio to create new opportunities for ReMind UK to publicise its services and support across the region.

· Working with the Head of Fundraising and Communications, produce and deliver a communications strategy that incorporates digital marketing, PR activity and fundraising communications.

· Manage ReMind UK's email management tool - regularly designing and sending tailored emails to beneficiaries and supporters.

• Update and maintain contact and email data on the supporter CRM with supporter and beneficiary contact details and unsubscribes retained in accordance with Data Protection policy and patient and families wishes.

· Measure and report analytics as required by Head of Fundraising & Communications including email and social media engagement rates, website use and content management indicators, exposure to marketing ads placed and awareness created through partnerships with local social prescribers and partner organisations.

· With the Content Executive maintain ReMind UK's website ensuring content is consistently refreshed, added to and tested to ensure optimisation and coherent journeys and user experience for each of our audiences.

· Design marketing materials and internal publications as requested by the ReMind UK staff team.

· Act as brand guardian in the production and use of materials, documents and marketing across the organisation.

· Ensure ReMind UK is marketing its services and support through the use of posters, leaflets and video and maintain the leaflets and materials available in the reception area.

· Manage marketing campaigns through from planning to reporting on impact and results.

This is a unique opportunity for an experienced leader to help diversify the environmental sector by scaling a Black-led nature organisation to be able to demonstrate leadership on a national scale and promote and serve the interests and needs of ethnically marginalized communities in accessing nature.

Our Ambition
We’re on an exciting journey of growth. Our vision is to become a nationally recognised, well-resourced Black institution for learning about and caring for nature.

We aim to:

• Be the go-to resource for people of colour learning about the natural world and accessing outdoor spaces with confidence.
• Be the go-to resource for mainstream environmental organisations seeking to understand Black and Brown perspectives on nature.
• Strengthen networks and community among POC-led nature organisations across the UK.

Our operating income for 2025-2026 is £230,000. Our ambition is to generate an income of over £1 million by 2027-2028, growing to a 15+ staff team.

How the COO will support our vision

The role of Chief Operating Officer is central to helping us achieve our ambitions, ensuring that Wild in the City has the resources, infrastructure and working environment to achieve its annual plans, long term aims and deliver high-quality programmes.

We are not expecting the COO to implement the key areas of operations alone, we will work together to prioritise and generate the resources to build a team to cover the functionality required for steady growth. We are also motivated to ensure that the role’s salary is reviewed to meet market expectations as the role grows, dependent on funding.

This role needs an exceptional candidate who enjoys making a role their own, who is motivated by turning strategy into impactful action and who finds fulfilment in supporting others to achieve.

The COO will ensure that;

• We secure ongoing, long term financial resources, creating stability and underpinning growth, and scaling into operations in multiple regions, nationally
• We grow our staffing to provide a steady infrastructure and achieve our strategic objectives, including creating operations, fundraising, communications and research teams, and increasing our field team.
• We retain our relational, open, authentic, personable, dynamic, collaborative, innovative culture as we grow.

Who We're Looking For

We are looking for a dynamic and dependable Chief Operating Officer (COO) to help realise our vision.

We’re seeking an emotionally intelligent, commercially competent, and values-driven leader who can bring clarity, stability, and energy in a fast-paced and mission-led environment. You will thrive in turning strategy into action and impact, and in driving Wild in the City forward in scaling our delivery and leadership on a national scale.

You will bring:

• Proven experience in operational and strategic leadership
• Strong financial and commercial acumen, including income generation, budgeting, and long-term planning
• A successful track record of managing people, partnerships, and multi-disciplinary teams
• Excellent communication and relationship-building skills across staff, volunteers, partners, and board members
• Emotional resilience, sound judgement, and a calm, authentic presence
• A genuine connection to our mission and values

We welcome people from all backgrounds to fulfill the role of COO. We are mindful of the lack of diversity within senior leadership in the environmental field and encourage those from Global Majority backgrounds to apply.

Why Join Us?
This is an exciting time to join Wild in the City, we hope that you will make an application. As COO, you’ll play a central role in shaping the next chapter of our development - growing our influence, supporting Black leadership in nature, and helping transform access to the natural world for communities of colour.

Do you share our dream of a UK where poverty is a thing of the past? 

Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.” 

Thanks to funding from the National Lottery Community Fund, we are recruiting for a Communications Officer who will coordinate our internal, Network-wide, and external communications. Ensuring excellent communications across the staff team, and the effective promotion of its work.

You will be a highly motivated communications specialist with a proven track record of internal and external communications. You will have excellent planning and prioritisation skills to ensure timely delivery of tasks, along with prior proven experience managing social media channels that results in an impact of campaigns and engagement. 

Key Tasks

• To create content and coordinate internal communications across the Network staff team, ensuring the effective development and implementation of appropriate channels 
• To develop and maintain a communications content calendar when and how the Network’s activity will be effectively communicated
• To coordinate communications across the wider Network, including PTCs, Regional Hubs, and partners, including through the production and dissemination of a regular digital newsletter 
• To develop, post and oversee content for the Network’s social media channels to promote the effectiveness of the Network’s approach and the impact of PTCs and commissioners 
• To establish and maintain appropriate media links to ensure that the reality of poverty, and the impact of commissioners in seeking to alleviate it, is effectively shared
• To support the Network’s parliamentary engagement and its national programmes to ensure that its work is shared impactfully 
• To provide an appropriate level of support to PTCs as they develop their social media and engage with the media appropriately
• To undertake other appropriate duties as requested by the Operations Manager

This role involves working from home with some travel.

The Grants Officer will support the Senior Manager to develop and implement monitoring and reporting
processes across the Foundation’s grant-giving activities. To be successful in the role, you must have
excellent knowledge of results-based monitoring and reporting, demonstrate strong organisational and
administrative skills, and ideally have experience working with colleagues from different cultural
backgrounds.

The initial focus of the role will be monitoring and reporting in relation to the implementation of a Big 6
EU funded programme, the Youth Empowerment Fund (YEF). This programme focuses on supporting
youth-led initiatives, giving young people the means to be effective agents of change. The YEF is global
in its reach but will focus on supporting local solutions and grassroots initiatives that young people
develop on the ground. The Officer will play a key role in supporting the Senior Manager to maintain and
grow Big 6 advocacy and partnerships for the short and long-term. This role will also work closely with
colleagues from the Operations and Finance team to ensure accurate information is delivered to key
stakeholders.

Key Responsibilities 

Youth Empowerment Fund (60%):

• Support the monitoring and reporting of the EU funded YEF programme. Including coordinationwithin the IAF and with the Big 6 designated leads.
• Communicating with and activating networks of national organizations to participate in the YEF,including sharing opportunities to take part in Big 6 advocacy activities and applying for youthled solutions open-call Local Solutions grants.
• Issuing of grants to successful national organizations and monitoring and evaluation, including regular reporting on outcomes and impact of national projects to the YEF project team.
• Sharing success stories from the YEF to support the Big 6 communication, storytelling and creative reporting efforts.

Other Grant based support (40%):

• Oversee grant-giving financial processes, creating and issuing of grant payments.
• Support the Senior Operations Manager with the reporting of grant activities for Senior Management and various stakeholders.
• Support the ongoing development of other Foundation grant reporting efforts as required.
• Undertake any other duties as may reasonably be required for the successful delivery of the Foundation’s business objectives.

Senior Communications Officer

We are looking for a creative and strategic communicator to shape the voice of the UK’s National Trails.

Position: Senior Communications Officer
Salary: £32,000 FTE (4 days/week)
Location: Remote, with occasional UK travel
Contract: Part-time (4 days/week), 1-year fixed term
Benefits: 25 days holiday pro rata, plus office closure between Christmas and New Year

Closing Date: Midnight, Saturday 13th July 2025
Interviews: Online 29th July

About the Role

As Senior Communications Officer, you will lead on delivering a bold, inclusive communications strategy, raising the profile of the UK’s National Trails and building awareness of their value for people, places and nature.

You’ll create and manage inspiring, accessible campaigns across digital, social and press channels; support National Trail teams across the UK with comms advice; and help shape public and stakeholder engagement. This is an exciting opportunity to be the voice of a small, national organisation making a big impact.

Key Responsibilities Include:

• Deliver creative, multi-channel communications
• Manage digital channels including the website, LinkedIn and Instagram
• Write and distribute newsletters and member communications
• Develop press relationships, draft media content and secure coverage
• Lead a Communications Special Interest Group across National Trail teams
• Provide accessible comms advice to member organisations
• Support campaigns and events that influence public policy and stakeholder awareness
• Promote representation and inclusion across all content

About You

You’ll be a passionate storyteller with a flair for strategic communications and a commitment to inclusion and representation. Comfortable juggling day-to-day delivery with long-term planning, you’ll be just as happy drafting a press release as coordinating a campaign or advising trail partners.

You will bring:

• Experience of communications delivery across social and press
• Excellent writing, editing and content creation skills
• Knowledge of inclusive and accessible communication practices
• Strong media relations and public engagement experience
• Confidence working independently and with multiple stakeholders
• A passion for the outdoors and increasing access for all

Desirable:

• Experience with membership organisations
• Knowledge of outdoor recreation, heritage or protected landscapes
• Familiarity with policy communications or stakeholder engagement

About the Organisation

The charity is the independent champion of the UK’s National Trails – iconic long-distance walking, cycling and riding routes. Connecting people to nature and the outdoors while advocating for accessible, sustainable trail experiences. Since their formation in 2021, they’ve grown quickly with an ambitious vision for a high quality, nature-rich National Trail network used and valued by all.

Other roles you may have experience of could include: Communications Manager, Campaigns Officer, Press Officer, Media and PR Officer, Digital Content Officer, Public Affairs Officer, or Marketing and Communications Executive.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Governance Officer

Hours: 21.5 hours a week
Location: Remote or Hybrid
Contract Type: Fixed term 12 months
Remuneration: Circa £17,200 dependant on experience (£30,000 Full time equivalent)

Reports to: Chief Operating Officer

Works closely with: SMT, HR Manager and Data Manager

About Us

We are seeking a proactive and detail-oriented Governance Officer to join our team and help ensure strong, effective governance across the organisation. This role is key to supporting the charity’s trustees and senior leadership team to meet their legal and regulatory responsibilities, and to uphold the highest standards of accountability and transparency.

Key Responsibilities

Board and Committee Support

• Coordinate meetings of the Board of Trustees and sub-committees, including scheduling, agenda planning, and circulation of papers.
• Take accurate and timely minutes and ensure appropriate follow-up actions are tracked and completed.
• Support trustee recruitment, induction, training, annual board effectiveness survey and skills review.
• Maintain trustees register of interests updating it annually or as and when needed, whichever is soonest.
• Monitor board members tenure periods and associated actions for re-appointment or termination.

Compliance and Regulation

• Ensure the charity complies with statutory and regulatory requirements (e.g. Charity Commission, Companies House, Office for the Scottish Charity Regulator, GDPR, Fundraising Regulator).
• Maintain accurate records including the statutory registers, governance documents, and trustee declarations.
• Write the statutory annual report sourcing content from relevant teams and updating all sections.
• Submit annual returns to the Charity Commission, Companies House and Office of the Scottish Charity Regulator.
• Support the COO in working towards and maintaining compliance with the Charity Governance code.

Governance Best Practice

• Draft new, review and update existing policies and procedures in line with current legislation and best practice ensuring they are on a rolling timetable for review.
• Monitor developments in charity law, governance codes, and relevant regulations, advising colleagues and trustees accordingly.
• Support risk management and contribute to the maintenance of the organisation’s risk register.
• Maintain the register of Leukaemia Care’s contracts with external suppliers and funders.

Organisational Support

• Work collaboratively across teams to ensure governance is embedded in the culture and operations of the charity.
• Support internal audits and the implementation of recommendations.
• Provide guidance on good governance practices across the charity.

General

In addition to the specific duties and responsibilities outlined in this job description, all Leukaemia Care employees should be aware of their specific responsibilities towards the following:

• Uphold the values of the charity and to not behave in a manner that is likely to bring the charity into disrepute.
• Adhere to all health and safety and fire regulations and to co-operate with the charity in maintaining good standards of health and safety.
• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.

This job description is not exhaustive. It acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

Person Specification

Essential

• Strong understanding of charity governance and regulatory frameworks in the UK.
• Excellent organisational and administrative skills with strong attention to detail.
• Strong written and verbal communication skills.
• Experience of preparing board papers and taking minutes.
• Discretion and ability to handle sensitive/confidential information.
• Proficiency in Microsoft Office and document management systems.

Desirable

• Experience in a governance or company secretarial role within a charity or not-for-profit.
• Knowledge of the Charity Governance Code and other relevant sector guidance.
• Qualification in governance, law, or a related field (e.g. ICSA/CGIUKI).

We are looking for a CEO for our ambitious maths charity. Will you help us make life easier for teachers and more interesting for students?

About the charity 

Dr Frost Learning is an education charity that believes there should be no barriers to a student’s desire to learn. Our product, Dr Frost Maths, allows students to learn maths online whether independently or via their school. We also provide learning materials and resources to support teachers, so children can maximise their potential in mathematics in and out of the classroom.

Tens of thousands of teachers, and hundreds of thousands of students use our product every month. Over 1000 schools subscribe to our paid product which is subsidised by our generous funders and donors. As we enter our fourth year as a charity we have some key priorities:

- Continue to migrate from a reliance on philanthropic funding to a subscription model

- Deepen our offerings in maths to support more teachers and more students

- Increase our focus on schools which have either high levels of social deprivation or teachers who are not STEM trained

We need a leader who is going to help us deliver on those and work with us to decide what the future strategy should be.  We are positive about our future, keen to use the latest technologies to improve our offerings, and ambitious to meet the requirements of students and teachers in new and exciting ways.

Our name recognition is incredibly high. Our reach into schools, across the UK and beyond, is very strong. Our charitable status differentiates us from our competitors.

About the role

We are looking to appoint a CEO to lead our Charity. You will be working with a committed Board, alongside our founder and Chief Mathematician, Dr Jamie Frost, and with a staff team all dedicated to delivering a top class, online, maths education.

We have a lot of maths expertise, and our developers are excellent. What we need is someone who can lead the team, create a great working environment, and grow the business. So we need a proven leader who has an entrepreneurial mindset, perhaps with experience growing a start-up business, but definitely passionate about the transformational power of a good maths education.

Jamie Frost joins Board Meetings as an advisor. He has handed over all his intellectual property to the Charity. He much prefers creating teaching materials and going out into schools than managing staff and getting involved in the day to day running of things. He will report to the CEO.

Job description

Lead all aspects of DFL, exciting stakeholders with the vision and inspiring staff to give their best every day

Create a high performing culture across the organisation which makes people proud to work at DFL and which produces content that delights and inspires all who use it

Work with the Board to define strategy, focusing on deepening our offer in maths and potentially broadening our offer in other subjects

Translate the strategy into action plans, and clear measurable milestones and objectives, and drive the organisation to meet them 

Develop a sustainable funding model that balances subscriptions, philanthropy, and seeks sources of income from areas outside but close to our vision

Keep abreast of changes in the education landscape, both policy and technology, ensuring that DFL is never left behind as new areas develop

Person Specification

Essential

· Passion for the transformative power of a good maths education

· Have led teams and can demonstrate and breadth of experience and understanding which means that could be the CEO of a small, but ambitious, organisation

· Able to demonstrate a growth mindset

Desirable

· Experience of growing a small business or startup, in a leadership role

· Experience of technology business, ideally software

· Knowledge of VC or philanthropic funding

Salary and terms

· £90,000 p.a.

· 10% employer pension (5% employee contributions, with the option to contribute more via salary sacrifice)

· Fully remote working with the option of using our London co-working space as much or as little as you like

· 25 days holiday, plus bank holidays

Closing date is Sunday 29th June

About NZF

National Zakat Foundation (NZF) gives Muslims around the UK a way to bring their Zakat to life.

It is the only organisation with a nationwide reach that helps Muslims calculate and give Zakat or apply for Zakat.

This is an exciting time to join NZF. With over ten years’ experience in collecting and distributing Zakat in the UK, NZF seeks to help as many people in need as possible with an experience that makes them feel valued members of the Muslim community.

How this post supports NZF’s vision and mission

The post-holder will be responsible for offering support to the Director of Finance and Governance to ensure effective outputs within a high-performance environment, adhering to the highest standards of corporate governance.

The main responsibilities of this role include tracking, collating, and recording essential performance information; providing administrative support for the Board meetings, sub-committees, working groups, senior leadership meetings and team meetings; maintaining governance procedures and ensuring their adherence; and managing and maintaining risk registers.

To succeed in this role, you will have a passion for the non-profit sector. You will be highly organised and diligent, showing great attention to detail. You will be proactive and possess excellent oral and written communication skills. You will have excellent people management skills with the ability to build effective, professional relationships with internal and external stakeholders, ranging from senior managers, directors and external stakeholders. You will be highly motivated, versatile, empathetic, and have a good eye for detail. You will ensure that policies and processes are being implemented effectively across the organisation.

Typical Accountabilities of position:

Board and Senior Leadership meetings:

· Maintain a forward-looking calendar of Board, Board Committees and Senior Leadership Team meetings and agenda items and set up the meetings.

· Support line manager to prepare agendas, co-ordinate timely pre-read papers, write minutes, and track agreed actions.

· Maintain consistent Terms of Reference across all Board Committees.

· Provide administrative support to the line manager and Board with recruitment, induction, performance management and succession planning for the Board and Board committees.

· Manage and maintain Trustee documentation to ensure that information is transparent, up to date and readily accessible.

· Provide administrative support to the line manager and Board Chair with a periodic review of the Board, its value and behaviours, practice and operations.

Compliance:

· Ensure compliance with requirements and guidelines of Charity Commission, Companies House and other regulatory bodies.

· Coordinate the narrative, design and approval of the Annual Report and Accounts.

· Ensure appropriate governance information reflected in external communications.

· Ensure full and accurate reporting provided to grant funders.

Governance and risk management

· Support governance within the functions, and ensuring appropriate guidance and advice provided from those functions to the wider team.

· Manage and maintain risk registers across the departments.

Approach

· Comply with relevant legislation and regulation ensuring that good practice is observed.

· Understand and support the vision, mission and aims of NZF.

· Adhere to and champion NZF’s policy and practices on safeguarding.

· Ensure the approach is coordinated with key stakeholders across the organisation.

· Undertake any other duties requested by the line manager commensurate with the role.

Relationships and Stakeholders

· Executive Team, Trustees, Advisors and other staff across the organisation

· External consultants, freelancers, and partners

Why work with NZF?

• Flexible working 

• Enhanced Maternity / Paternity pay 

• Ethical pension 

• Health cash plan (Medicash) 

• Days off for religious holidays 

+ How to apply

Please send a cover letter with a CV. 

The cover letter must show why you are a suitable candidate, demonstrating any relevant knowledge and skils, experience and behaviours that match the requirements for the post. The cover letter should not exceed 2 sides of A4.

 Applications close – Friday 27 June 2025.

Interviews expected – Week Beginning 30 June 2025.

For more information about the role or how to apply, you can click on the job pack Governance Officer Job  on the website ( NZF) under vacancies. 

Note: an application for a DBS certificate wil be submitted in the event of the individual being offered the position. A copy of the Charity’s ‘Hiring policy -ex offenders’ is available on request. 

We are seeking a new Finance and Administration Officer following the upcoming retirement of a long-serving team member. A key member of the SLA central office team, the Finance and Administration Officer plays a vital role in ensuring smooth financial operations and providing essential administrative support for our membership. In addition to administration support, this role is responsible for maintaining accurate financial records, book-keeping and effective day-to-day financial operations, producing financial reports using XERO and our CRM.

You will be experienced in financial and administration operations of a charity or similar , with an AAT qualification or matching worked experience. Familiarity with XERO will be an advantage. You will be able to bring understanding of cashflow and financial analysis of figure, working with accountants as required.

You will also have excellent customer service skills and be able to work effectively with all stakeholders from our members, to funders to suppliers. You will be determined and have an excellent eye for financial and administrative detail. Your duties will include general administration and:

Financial operations and record-keeping

• Manage day-to-day financial transactions and maintain accurate records of all SLA accounts and petty cash; book-keeping
• Process and record all incoming payments, including foreign cheques (into bank account)
• Monitor cashflow and expenditure, keeping track of spending
• Pay invoices upon approval and ensure timely monthly payments (e.g. pensions, HMRC)
• Handle creditor and supplier communications and resolve related issues
• Monitor and follow up on overdue payments with a focus on membership payments

Invoicing and income tracking

• Issue and track membership and subscriber invoices and reminders
• Keep office team informed of payment statuses
• Prepare sales, cost, and profit reports for SLA publications
• Conduct annual publications stock take

Payroll and reporting

• Liaise with the accountant on salary payments; process salary BACS payments
• Support year-end financial reporting by providing necessary documentation to accountants
• Produce regular financial reports and analysis as required
• Supporting preparation of budgets, working with accountants as required

 Event financial administration

• Manage financial aspects of SLA events, particularly the annual conference (e.g., exhibitors, sponsors, and delegates)
• Process and record staff/trustee expense claims
• Support with bookings accommodation and travel for Board meetings

To be successful in this role you should demonstrate:

• Strong experience in financial and office administration
• Knowledge of accounting principles  
• Experience of working with XERO or similar
• Experience of using CRM systems (ideally IMIS)
• Experience of working for a small charity and / or membership association
• Accuracy, numeracy, attention to detail
• Ability to manage own workload, prioritise and meet competing deadlines
• Excellent customer service manner
• Being a team player

The Association is a UK wide organisation, working mostly remotely. Working patterns can be negotiated and we welcome applicants from all over the UK. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective, and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

To apply please send a one page covering letter and CV with the job title in the subject line by 11th July.  Applications without a covering letter will not be considered. No agencies please.

Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within one week of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.

Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.

You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.

On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.

You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.

You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.

You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.

We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.

Responsibilities

1. TSA Support Line

1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:

• All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
• You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
• You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
• You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
• You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
• You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
• You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
• Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
• You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
• You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
• You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.

1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.

1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels. 

1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.

1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.

2 Support, information and signposting

2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.

2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).

2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.

2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.

2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.

2 TSA events

2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.

2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.

4 Supporting health, social care and education professionals

4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.

4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.

Other requirements of the post

The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).

The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.

A DBS disclosure will be required prior to taking up post.

Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.

To provide an efficient, effective and sensitive housing management service to the Licence/ Occupational Contract Holders of Newport Mind- Mind in Gwent’s accommodation-based support services. This includes- monitoring of rental income, managing lettings, breaches of tenancy and associated administration tasks.

To ensure compliance with Renting Homes Wales Act 2022 in all instances and take immediate remedial action when this has not happened.

To work closely with the Housing and Tenancy Support (HaTs) service to maintain a high level of service, balancing letting priorities with support service delivery aims. 

Interviews to be held 1st July

Job Title: Volunteer Support Officer

Salary: £12,600 pro-rata (£25,200 FTE)

Working: Hours: 17.5 hours per week (some evening and weekend work required)

Contract: Fixed Term for 3 months from start date (may be extended)

Location: Home based

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.

About us at the NCT

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.

 NCT is committed to social justice and equity. We are dedicated to being an anti-racist charity and believe that inclusion is everyone's responsibility. Being there for every parent requires bold action to challenge inequalities. By creating inclusive spaces and services that are built on collaboration and trust, we welcome and celebrate diversity and strive to meet the needs of the pregnant women, new parents, families and communities that we serve.

As the world changes and new challenges are thrown up for parents, our charity must change too. Join us now and be part of this journey, and ensure that every parent feels connected, confident and safe. 

About the role

You will help by recruiting, supporting and managing our 3,000 volunteers across the UK and Channel Islands who deliver parent support and fundraising activities. This work will be perfect for someone who can pick things up quickly, can manage shifting priorities and a large volume of work. You must be able to work with sensitive information.

You will help by recruiting, supporting, and managing volunteers who deliver parent support and fundraising activities.

Responsible for supporting volunteers to organise and deliver parent support and fundraising activities this role is perfect for someone who loves variety in their work.  Speaking to volunteers, developing new resources, thinking creatively, and improving processes are all a big part of this role.

We are looking for someone who is:

· Passionate about delivering a good volunteer experience.

· Great at communicating with a diverse range of people.

· Naturally curious and good at unpicking complexity.

· Willing to be brave and try new ideas or learn new skills.

Tasks will be email management, taking ownership of NCT First Aid courses responding to queries, social media, volunteer registration/de-registration, using multiple spreadsheets and approving events.

The candidate will need to be available during the hours of 8-4pm. Working pattern, 3.5 hours over 5 days but could do longer days over 3/4 days for the right person.

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. 

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

 The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment. 

Closing date for applications: 27th June 2025 – 5:00pm

Interviews: W/C 7th July 2025

Start date: 21st July 2025