Policy officer jobs
Head of Customer Services
Hours: 37 hours a week
Salary: £44,100 per annum
Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions
Closing Date: Monday 19th May, midday
Are you a passionate leader with a flair for driving change?
We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.
We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.
You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.
What You’ll Do
· Design and deliver a consistent customer journey that spans all our services
· Pioneer a customer-first culture and demonstrate exemplary leadership
· Harness tech and innovation to improve processes
· Champion our new membership programme, launched April 2025
What You’ll Bring
· A proven track record in customer service, transformation and culture change
· Sharp strategic thinking, plus confidence working with data, compliance and KPIs
· Great people skills, you must be able to lead, coach, train and bring others with you
· A passion for inclusion and for building solutions that meet real-world needs
What We’ll Offer
· An opportunity to create lasting impact across a well-loved and ambitious organisation
· A vibrant, values-driven culture where your voice matters
· A flexible, supportive team with big plans and a collaborative mindset
· Condensed hours may be considered after six months (note: job share not available)
Benefits
We value our team and offer a brilliant benefits package, including:
· Flexible working options
· Ongoing professional development
· 28 days annual leave + bank holidays (pro rata for part-time roles)
· Blue Light Card eligibility
· BUPA Employee Assistance Programme (EAP)
· 4% auto-enrolment pension with life assurance
· Cycle to Work Scheme
· Electric Vehicle Scheme
How to Apply
To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.
For any questions, please let us know and Jo Clarke will be happy to contct you.
Please note applications without a cover letter will not be shortlisted.
Alternatively you can download our application form from our website.
If you're shortlisted, we’ll carry out DBS and reference checks before appointment.
If you need support with your application please do let us know.
About AUKWSBH
We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.
We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.
Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.
If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.
The client requests no contact from agencies or media sales.
TreeHouse School is an Ofsted “Outstanding” SEN School for children and young adults aged 3-19 with a primary diagnosis of autism (most of whom have additional learning, social, emotional, communication, health and care needs).
Our Ambitious approach ensures that, through our curriculum and delivery, we focus on delivering quality of life outcomes for our children and young people.
We are proud to announce that we have retained Ofsted "Outstanding" (June 2024) in all areas. Please do read our Ofsted reports on our website.
We have an exciting opportunity for a passionate, qualified SEND Teacher to join us on our ambitious journey. Your day to day role will include delivering creative and person-centred lessons to up to 8 learners in a pre-formal class.
We will consider ECT's for this role and welcome both Primary and Secondary teachers to apply.
Why join us?
- Term time only role
- Free healthy breakfast available every day
- Working with Autism/learning disability industry experts across our school and our charity
- Autonomy in your role – You have the freedom to be creativity and get to see first hand our learners progress and achieve their goals and aspirations (as well as your ideas coming to life in the classroom).
- Mental health and wellbeing are at the core of everything we do; The SLT practise “compassionate leadership”.
- Continued professional development and training including a wide range of in house and external training courses.
- Annual staff recognition awards.
- Eye test vouchers, season ticket loans and a cycle to work scheme (plus a bike shed outside the school).
- Employee Assistance Programme: to help you balance your work, family, and personal life.
- Access to physiotherapy.
- On-site parking is available
Your role:
- Provide excellent delivery, teaching and course leadership to learners across TreeHouse School.
- Safeguard and promote the welfare of the children and young people we support.
- Work with pupils to ensure they receive a service that delivers the outcomes specified in their individualised learning, person-centred plans.
- Prepare and deliver schemes of work, lesson plans, assignments and assessments in line with departmental and awarding body requirements.
- Work collaboratively with allied health professionals as part of a trans-disciplinary team.
Our learners are mostly pre-verbal or use assistive communication systems to make their needs understood and follow different pathways depending on their needs and strengths, these are pre, semi and formal and you can read more on our website.
(Please refer to our JD and FAQ document attached to our website for more details).
Closing date: Sunday 11th of May
Shortlisting date: Monday 12th of May
Interviews date: Monday 19th of May and Friday 23rd of May
Start date: September 2025
Assessment: You will be asked to attend a formal interview (45 minutes - 1 hour) and you will conduct a Micro Teach (20-30 minutes) with a group of pupils.
Ambitious about Autism is fully committed to equality of opportunity and diversity andwe warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion
or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification. Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
About Gaddum
Gaddum is a mental health and carers charity supporting people of all ages. As well as providing services we act as an anchor institution to support the sustainability and development of the wider VCSE sector. Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
Our Mission
Being almost 200 years old, Gaddum has seen some of the most challenging and inequitable times in the UK’s history, and the world we are living in is still one where so many don’t have the opportunities or resources they need to achieve their aspirations. Today we continue our mission – and we will do this by supporting, influencing, and campaigning as we push for equitable health, wealth and self.
We amplify the voices of the communities we serve, and we empower individuals to overcome challenges by listening, supporting, and advocating for their needs.
We believe…
• everyone has mental health, and it is as important as physical health
• life can be hard, and everyone needs a helping hand sometimes
• everyone has a right to support, when and how they need it, and that no one should be overlooked
• in being of service by holding the whole individual at the heart of our approach and embracing solutions that lie within communities
• there is injustice in the world but both systems and society can change for the better
• we can be agents of positive change; working with others, learning from diverse lived experience, and advocating for fairness
Our Values…
…are our foundations – they are what holds us firm in uncertain times, and they are our reference point for all that we do.
We value:
Being Heard: no matter why or how someone finds their way to us, we will listen
Collaborative Curiosity: harnessing our skills, knowledge, talents and the insights of others, we create new possibilities by exploring with people
Purposeful Work: paying attention to others’ needs and voices, we channel our resources into actions and outcomes that matter to the people we serve
Meaningful Connection: treating every individual as a whole person, developing relationships through empathy and acceptance
Thoughtful Safe Services: providing clear reasons for decisions and efficient, safe and effective practices, we earn confidence and trust by focussing on quality
Role Purpose
The purpose of this role is to provide operational leadership and oversight of the Carers Manchester Volunteer Programme and support the wider development of the Volunteer Programme at Gaddum. The Volunteer Coordinator will work with Carers Manchester colleagues to ensure volunteers feel equipped and supported to use their skills and lived experience in a range of established volunteer roles.
They will also work with the team to develop and recruit volunteers for new roles that support Carers Manchester to deliver on its aims and objectives. The role will involve maintaining close working relationships with our Central Team, Health & Safety systems, and compliance responsibilities.
All staff are expected to work within all Gaddum policies and procedures. This role is subject to a basic DBS check.
The client requests no contact from agencies or media sales.
We are the Mayor’s Fund for London (MFL), a charity that champions opportunities for young Londoners facing the biggest barriers.
As the Director of Finance, you'll be a key senior leader, reporting to the CEO. You'll manage and develop our charity's finances and governance, ensuring robust systems to maximise the impact of our funds. You'll be part of the Senior Management Team, supporting the CEO and Trustees in delivering our mission.
Key Responsibilities:
- Lead the finance function, including banking, audit, payroll, and investments.
- Oversee a small finance team, including a part-time Finance Manager.
- Coordinate and facilitate the Finance Audit and Risk Committee (FAR).
- Present quarterly updates to the Board and ensure Trustees are well-informed.
- Collaborate with fundraising, governance, HR, and business operations.
Why Join Us?
- Be a pivotal part of shaping our charity's culture and values.
- Drive youth-led systemic change for young Londoners.
- Work closely with passionate leaders and dedicated team members.
- Enjoy a role that intersects with various organizational functions.
Our Ideal Candidate:
- Strong financial management and oversight skills.
- Experience in charity finance and governance.
- Excellent leadership and team collaboration abilities.
- Commitment to our mission and values.
If you're ready to make a meaningful impact and lead our financial strategy, we want to hear from you! Join us in creating opportunities for young Londoners and shaping the future of our city.
The client requests no contact from agencies or media sales.
Purpose of the Role
The Helpline Manager will manage and provide support and advice to a team of Helpline Support, Caseworkers, IDVA, and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with most of the calls relate to violence against women and girls (VAWG) as well as mental health and wellbeing. The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs; managing the rota for staff and volunteers, ensuring there is sufficient helpline cover, identifying and managing safeguarding issues, monitoring staff performance, maintaining the helpline database, and providing helpline data to other staff.
The role will also include occasionally attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.
Main responsibilities
-
Supervising the Helpline team of 11 staff (however this is equivalent to 3 full-time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing.
-
Recruiting and training helpline staff and volunteers with the support of senior management and ensuring their development needs are flagged up.
-
Monitoring performance of helpline staff through daily check-ins, debriefs, monthly supervision meetings and annual appraisals.
-
Holding regular helpline team meetings and sharing learning as well as identifying and sharing interesting cases with Senior Leadership Team including the Advocacy Officer.
-
Planning and delivering training to staff and volunteers in line with changes in law, policies and procedures, including safeguarding.
-
Regularly attending external meetings such as MARAC (Multi-Agency Risk Assessment Conference), liaising with police, social services, and other partner agencies. These meetings are a critical part of safeguarding and time for preparation and follow-up is built into the role.
Safeguarding
-
Implementing MWNUK Children and Adult Safeguarding policies and procedures.
-
Responding to safeguarding concerns in a timely manner and promoting good practice.
-
Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc.
-
Escalating and de-escalating risk, report writing and recording accurately all decision-making during case reviews.
-
Having regular case reviews and making evidence-based decision-making.
-
Monitoring and evaluating safeguarding practices.
-
Liaising with external agencies as and when required.
-
Reviewing helpline cases before they are closed ensuring the data has been properly recorded.
Managing cases
-
Triaging, managing, prioritizing and allocating helpline cases.
-
Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant.
-
Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times.
-
Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer.
-
Ensuring policies and procedures are followed.
Other duties
-
When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts, webchat and the newly launched Amal Safety Mobile App, in a faith and culturally sensitive manner.
-
Keeping up to date with helpline issues such as forced marriages, domestic violence, honour- based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues.
-
Promoting the helpline’s services to a range of stakeholders.
-
The role will occasionally involve delivering training workshops and leading discussions on critical issues such as forced marriages, domestic violence, FGM, and honour-based violence, primarily with schools, colleges, and community organisations. These responsibilities will be planned in advance and integrated into the team’s schedule.
-
Carrying out duties to support the Operational Director and CEO.
-
Attending training for professional development, as required.
-
Undertaking outreach work, if required.
Person Specification
Professional Experience, Knowledge and Understanding
-
Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour- based violence, sexual violence, mental health issues etc.
-
Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc.
-
At least one year's experience in handling children and adult safeguarding.
-
Willingness to participate in further training and development opportunities.
-
Working in a trauma informed way by recognizing impact of trauma on women.
-
Experience of managing, supporting and supervising a small team.
-
Second language such as Arabic, Bangla, Punjabi or Urdu.
-
Excellent IT skills (Microsoft365: word processing, databases, PowerPoint, spreadsheets and Outlook).
-
Desirable line management experience.
Abilities and Skills
-
Significant organisational and administrative skills, supported by a proficiency with ICT.
-
Able to build relationships with whilst maintaining professional boundaries.
-
Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role.
-
High level of professionalism when dealing with internal and external stakeholders.
-
Strong organisational and interpersonal skills with solid communication skills – written and verbal.
-
Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation in staff and volunteers.
-
Ability to work independently without supervision and being able to use initiative.
-
Communicating information from management to staff in an accessible way.
-
To be able to work under pressure, whilst keeping calm and levelheaded.
-
The ability to work in a demanding environment, meeting tight deadlines by prioritising and delegating as necessary.
-
Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries.
-
Understanding and knowledge of the voluntary / non-profit women’s rights sector.
-
Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights.
Personal Qualities
-
Flexible, motivated and committed to a high standard of working, with a willingness to take on additional duties.
-
Adaptability to changing circumstances and new ideas.
-
Resilient and determined to achieve goals.
-
Committed to vision, mission and aim of MWNUK.
Equal Opportunities Awareness
-
An awareness of diversity issues and a positive, non-discriminatory and non-judgmental approach.
-
A commitment to working in a flexible and collaborative manner with all members of the MWNUK team.
Application Process
If you have any questions about the role or would like to discuss it further, you can book a 15-minute online slot with the Operations Director, Shameem Hussain, using Link
Please note that this is not an interview and is strictly for informational purposes only.
1st Stage
-
Please email your CV (including two references details) and a cover letter (no more than two pages) to by 5pm on Monday, 5th May 2025. In your cover letter, please address the following questions:
-
Why does this role appeal to you, and what experiences make you an ideal candidate?
-
Why do you want to work in the women’s sector, and how do you believe you can make a difference?
-
Safeguarding is a crucial part of this role—what experience and knowledge can you bring to this aspect?
-
We will only process completed applications and will not chase up missing CVs or cover letters.
-
Please note that feedback will not be provided at stage 1 of the application process.
2nd Stage
-
Shortlisted individuals will be invited to attend an interview on either Monday 12th May or Tuesday 13th May 2025.
Further Information
-
Basic DBS clearance is required.
-
Evidence of your right to work in the UK is required.
-
If successful, references will be requested. To help speed up the process please include references in your CV.
-
Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role is a job share and based at our beautiful Grade 2 listed building in Southwark. It is based on 16 hours per week working Thursdays and Fridays, with the potential to extend beyond the initial period of maternity cover. Remote working is not appropriate for this role.
Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy.
This is an extremely interesting and varied job. In one week you could be doing any number of things from ensuring our teachers can access the right equipment for their training, to planning a book launch with our librarian, welcoming our trustees to a meeting, scoping and overseeing maintenance works around our building, or looking after a famous children’s author.
We have a friendly, talented and committed team working both from the building and remotely. We are looking for a special person to ensure everything runs smoothly and efficiently
Reporting to our Chief Executive Officer (CEO), our Centre Manager will:
-
Ensure efficient processes and quality facilities are in place to support the daily operations of our staff, our visitors and other organisations that share our building
-
Maintain the building to ensure that the Centre can function as a public space that looks great, and is secure and safe
-
Be a welcoming and generous host for visitors to our Charity and for event hires at the Centre
-
Support the CEO in maintaining HR systems and processes that adhere to best practice
-
Ensure our staff have the tools available to do their best work by overseeing the outsourced IT support company and maintaining our IT systems and assets.
The person we are looking for will have:
-
amazing organisational skills and the ability to work and manage others under pressure
-
excellent attention to detail and a commitment to evolving systems and processes that make everything more efficient
-
excellent customer service skills and experience
-
the ability to liaise and communicate effectively with a wide range of people within and outside of the organisation
-
a good knowledge of building management and the ability to maintain clear and comprehensive records
-
a willingness to engage, negotiate and hold suppliers accountable for quality service provision
-
confidence working with (and supporting staff to work with) Microsoft Office and online platforms such as Zoom and Microsoft Teams.
Usual hours are within 9.30am to 6pm but the post requires occasional out-of-office hours and flexible working in order to fulfil event commitments. The Centre Manager is the first point of contact for any building issues that occur out of hours, supported by our security and external keyholder companies.
If you are interested in being part of our team and taking on this key role, we’d love to hear from you. We are scheduling interviews as applications are received. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.
Closing date 2nd May 2025
The client requests no contact from agencies or media sales.
Job Title: Eastern European Floating Support Worker
Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum inclusive of London weighting if applicable
Contract type: This post is Fixed Term Contract until March 2026. There is a possible extension of contract depending on funding
Hours: 37.5 hours per week
We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse
You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.
It is desirable for candidates to be proficient in one or more Eastern European languages.
You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work.
The post holder will provide a high-quality personal welfare support service to Eastern European survivors of domestic abuse and other forms of violence and abuse and their children. The post holder will empower Eastern European survivors by providing them with emotional and practical support, including support to access safe accommodation.
The post holder will provide capacity building in the form of advice, advocacy, support and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 16 May 2025
Interview Date: 27 May 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced Grants Commissioning Manager to join our Grants & Commissioning Team based in Portsmouth. The Commissioning Manager will support the Head of Commissioned Grants with all elements of the commissioning cycle including understanding need, designing projects, performance management of delivery and reporting of impact as well as providing and developing commissioning and project support, in line with RNRMC’s commissioning and partnership funding model.The role will work with internal and external stakeholders regarding the performance of grants programmes to ensure quality, evidenced outputs, and value for money of projects.
In addition, you may be asked to line manage team members, taking responsibility for actively and proactively supporting them to achieve in their post.
About the RNRMC
RNRMC is the Navy’s principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow.
Experience and Background
You will be an experienced commissioning manager with excellent interpersonal skills. You will be diplomatic and approachable with a strong ability to communicate verbally and in writing. You will possess excellent problem-solving skills and judgement alongside a meticulous, accurate and disciplined approach to work. You will demonstrate good organisational skills and be able to prioritise a varied and busy workload and deliver to deadlines.
You will have strong people management skills and experience in working with a wide range of stakeholders and will inspire confidence, provide credible leadership, build and maintain relationships plus motivate and drive towards delivery of change at pace.
You will be self-motivated and enthusiastic, be able to think strategically to resolve problems and make recommendations and present options for approval.
Please see the job description for full details on the duties and responsibilities.
Hours of Work
Hours of work are 35 hours per week, 09:00 – 17:00 Monday to Friday.
We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working.
Salary
The salary range for the post is between £ 38,000 to £ 45,000 per annum, according to skills and experience.
Benefits
30 days holiday plus Bank Holidays
Hybrid working – 60% in office and 40% home working
Employee Assistance Programme to give you confidential support 24 hours a day
Life Assurance (after one year’s qualifying service)
Private Healthcare Scheme (after one year’s qualifying period)
A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period)
Enhanced Maternity Leave Package (after 2 year’s qualifying period)
Closing Date: 12:00noon on 15/05/2025
Interview Date: As applications received
Interviews will be held on a rolling basis during the advertising period and RNRMC reserve the right to close the vacancy early and make an appointment at any stage of the application process. Applicants may be asked to attend an on-line Application Discussion prior to the closing date to aid in the shortlisting process. This will be held via Microsoft Teams.
The client requests no contact from agencies or media sales.
About us: Tender works with children and young people to prevent domestic abuse and sexual violence through creative projects. Since 2003, Tender’s work has grown and diversified from a single workshop programme delivered to schools, into a broader range of programmes reaching both children and young people and professionals with a safeguarding responsibility such as teachers, youth workers, social care workers and foster carers. Tender’s programmes include Healthy Relationships projects delivered across England, projects delivered using online resources and technology, specialist projects for vulnerable children and young people, whole school and whole setting approaches, and training for professionals with safeguarding responsibility and in workplaces.
About the role: The main purposes of the Projects Coordinator role are:
- Coordinating the administration of all aspects of Tender’s training programmes for adults across the organisation, with a focus on the coordination of our INSET work with schools.
- Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with Tender’s internal and external stakeholders, including colleagues, workshop leaders, teachers/carers, delivery partners and other service professionals
- Monitoring and evaluating the impact of Tender’s training sessions
Success in this role would mean that, after six months, you will have:
- Successfully coordinated the delivery of our adult training sessions in schools and youth settings
- Built good working relationships with the schools and settings we work in, and the facilitators who deliver our work
- Supported and worked flexibly with the Head of Adult Services and other colleagues to ensure the high quality and continued improvement of our work
- Use Tender’s data management systems, such as Microsoft 365 and Salesforce, confidently and in line with Tender’s policies
Essential requirements:
- Level 3 qualification in developing and delivering domestic violence training, or equivalent experience and a willingness to undertake the Level 3 training
- Proficiency in office software, including Word, Excel, Powerpoint
- Ability to coordinate complex projects involving a range of internal and external stakeholders
- Demonstrate commitment to safeguarding and equal opportunities
- Ability to manage your own time and priorities to meet the agreed objectives
- Ability to work with colleagues across departments and organisations
- Ability to solve problems, working flexibly and collaboratively
The client requests no contact from agencies or media sales.
The Head of Business Development works closely with the CEO and has responsibility for all aspects of the development of BLCF’s business interests including long-term income growth, philanthropy, partnerships, communication and new business initiatives. They will nurture and grow the Foundation’s long-term growth income, secure funding for new initiatives and develop and deliver our CSR and social value work, extending the reach of our services to increase our revenue through the excellent communication of our business and strategic aims. Their duties will include identifying leads, pitching companies, NFP, government offices and local authorities, building and maintaining strong relationships with new and existing businesses and suppliers, whilst responsible for the overall strategic management and programme development of a portfolio of partnerships. They operate as part of the Senior Leadership Team (incl CEO and Head of Impact) they will contribute to strategic development and delivery of the foundations Strategic Plan, vision, and values.
Responsibilities
Work with the CEO and Head of Impact to develop plans and strategies to ensure quality services are delivered that meet organisational objectives and charitable articles to the highest standards.
As part of the Senior Leadership team, work with, advise, contribute, and respond to the CEO and Head of Impact and the partnership they create to ensure they are deliverable and adequately resourced and costed and deliverable.
Work with the CEO to set and implement Strategic Plan Delivery Plan targets and objectives and budgets to deliver them. Ensuring information is cascaded to all staff in their area and that staff connect to the Strategic Plan though their own workplans.
Core Role Delivery
Work with the CEO and under their direction to identify, develop and deliver new partnerships and to increase revenue and business growth that support the Foundations long term sustainability and long-term income targets. Basing new work on evidence of need as identified by the Head of Impact . This includes but not exclusively development of new flowthrough opportunities, endowment partners, legacy, corporates, social value and CSR initiatives and all aspects of business growth.
Provide support and advise to potential and existing partners about our work and proactively look to address inequality and fairer access to opportunities the Foundation offers.
Oversees the team and external contractors tasked with effective communication with our corporate and business partners to ensure it is a means to drive partnership and business growth.
Staff & Contract Management
Ensure an appropriate, effective staff, freelance and volunteer structure to deliver the services; recruit and manage staff & volunteers and resources to achieve required service response and quality.
Ensure all staff development and review processes are undertaken including induction, appraisal, and performance, in line with required processes. Resolve performance issues among staff and volunteers engaged in delivering services.
Performance Management
Working under the direction of the CEO develop, agree, and secure agree all partnership agreements and MOU that support the emerging partnerships and ensure they are in line with the Donor Care Plan specifications.
Working with the CEO and Finance, oversee and monitor all contract and partnership agreement terms with regards to agreed milestones and cashflow of fees and funds; anticipate problem areas and lead as necessary on mitigating action and ensure deliver of agreed targets.
Work to the Head of Impact to inform monitoring reports as required to ensure clear and transparent delivery of agree contracts.
Ensure appropriate levels of training are maintained and a good working understanding of the policies and procedures of the Foundation.
Contribute to the Quality Accreditation process to ensure highest standard of the foundation are achieved.
Relationship Management
Under the direction of the CEO develop and maintain proactive, collaborative and effective strategic relationships with corporate partners, commissioners, contract managers, business partners and funders to maximise the charity’s influence and ability to deliver quality services and grow it income and funding.
Manage the Bedfordshire & Luton Funder Network to maximise opportunities for support, collaboration, and information sharing.
Representing the Organisation
Maintain an excellent understanding of business and charity sector issues to better inform our work, ensuring information is cascaded to wider members of the team.
Represent the Foundation at Regional and National events.
Proactively develop and maintain an appropriate network of contacts in the grant making and business sectors.
Represent BLCF positively, working closely with the CEO promoting its current work and future development opportunities.
Provide proactive support to the CEO with other initiatives, where required.
Experience
Significant and demonstrable experience of partnership working and income generation and growth with a wide range of businesses, funders, Trusts, Local Authorities and the VCSE.
Clear understanding of the wider voluntary and charity sector (D).
Experience of working on delivery and negotiation of complex contracts and partnership agreements and range of successful funding applications to local and national funding initiatives.
Considerable experience of developing business initiatives to drive successful organisations in line with Corporate Social Responsibilities (CSR) priorities.
Experience in management and delivery of excellent communication campaigns, tools and teams (D).
Understanding of need in the Bedfordshire County (D).
Skills & Abilities
Excellent personnel and communication skills and able to work effectively within a team and with external partners and business contacts.
Excellent skill in processing information accurately and write succinct reports and agreements that’s show clear strategic alignments between partners and BLCF.
Excellent networking skills able to establish good interpersonal relationships, rapport, and credibility with a wide range of people including business leaders, local and national government officials, Trustees, advisors, donors and wider stakeholders.
A self-starter, able to act on own initiative and to organise, plan and prioritise own workload to meet deadlines.
Demonstratable ability to work effectively under pressure and to demonstrate a professional approach in any situation.
Fully computer literate including Word, Excel, Power Point and use of databases.
Excellent knowledge of marketing communication and messaging methods and approaches to meet needs of target audiences.
Equality Issues
Able to demonstrate how diversity, equality, and inclusion (DEI) can be made integral to their work and its delivery.
Some knowledge and understanding of equality issues and legislation relating to the charity sector.
Personal Attributes
Committed to excellent communication and the provision of high-quality services to a relevant range of partners.
Ambitious, energetic and with an outward focus with a strong business mindset and experienced network of contacts.
Highly motivated, with an enthusiasm and determination to build the resources available to grow the financial sustainability of BLCF through excellent business and income growth.
Strong commitment to the philanthropic values of the Community Foundation.
Education & Training
Educated to degree level or equivalent or with work and personal relevant experience.
Other Requirements
Able to work evenings and weekends as necessary.
Ability to access and work across all the county of Bedfordshire or other geographical areas as dictated by our funding streams, when necessary. To ensure we meet the business and operational requirements of the organisation.
Current driving license and access to a vehicle or transport.
The client requests no contact from agencies or media sales.
Sightsavers is looking for a Legacy Manager - a vital role within our in-house Legacy team to manage and operate the administration of all legacies received by Sightsavers
Salary: £45,000 - £50,000 per year - depending upon experience
Location: UK remote - with occasional travel to Haywards Heath, West Sussex when required
Contract: Permanent
Hours: This is a full-time role with some flexibility around hours worked and lots of home working
Each year Sightsavers receives over £10m from gifts in the wills of our generous supporters. Administering these gifts sensitively and professionally is vital for us to continue to grow this key income stream and eliminate avoidable blindness and promote the rights of people with disabilities through our work.
Responsibilities:
Reporting to the Head of Legacies, the Legacy Manager will manage and operate the administration of all legacies received by Sightsavers in the UK and Ireland, liaising with Executors, Solicitors, Trust Corporations, together with Legacy Managers/ Officers at other charities.
Key duties include:
• managing and developing our small, dedicated legacy team
• maximising potential funds for Sightsavers, whilst protecting the reputation of the charity
• optimising the collection of legacy income in line with current legal frameworks
• complying with internal and external audit and compliance requirements in relation to legacy administration
• providing a legal and advisory service through the Head of Function
• maintaining all case documentation and records
• responsibility for and managing of the Legacy Officer and Legacy Assistant
About you - skills and experience
We are looking for an individual with outstanding customer service and strong technical and influencing skills as well as bags of tact and diplomacy and a team ethos.
You will have:
- previous experience in Charity Legacy Management or equivalent areas of specialism in the legal sector, ideally with managerial responsibility, with the Institute of Legacy Management Certificate CICLA (Certificate in Charity Legacy Administration), STEP (Society of Trust and Estate Practitioners) qualification or equivalent
- demonstrable experience of working in a senior position in the legacy department of a charity or Probate department of a firm of Solicitors, Bank or Trust Corporation
- good finance and accounting knowledge, particularly estate accounts, investment management and share valuations
- strong knowledge of relevant Charity Law legislation
- strong knowledge of relevant Probate and Trust Law and procedures
- working knowledge of GDPR
- experience of working with the FirstClass legacy management system (desirable)
This is an involved role, and further details may be found within the job description
The team mostly work from home however, our expectation is that we will need the successful candidate to be able to travel to the offices in Haywards Heath, West Sussex (RH16 3BW) at least once per quarter but there is also the option to work in the office for three days per week, working the other two days from home. It’s an easy 20-minute train journey from Brighton or 45 minutes from London. We’re located close to Haywards Heath rail station and on lots of bus routes. Please note that this role must be worked from within the UK.
Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.
To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.We anticipate that final stage interviews will take place in mid-June 2025 but applications will be reviewed as they are received with first stage interviews being arranged as soon as possible.
Closing date: 4 May 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting a high energy and hands on Garden Manager to work closely with the Senior Leadership team at Sufra to support the development and expansion of the community garden, and manage the team of garden staff and volunteers. This is an exciting time in the development of St. Raphael’s Edible Garden, as we are looking for an experienced Garden Manager to oversee the next steps in the development of the site, deliver a range of learning outcomes and fully implement, manage and further develop all aspects of the garden project.
Alongside practical educational outdoor experience, the successful candidate will understand how to design educational programmes that are accessible and engaging for a range of audiences, including school children and young people, adults with additional needs, and wider community. Project management and organisational skills are also essential. This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity, that would suit a committed individual who is willing to go the extra mile. Through their activities, the Garden Manager will be able to convey the charity’s passion and commitment to supporting vulnerable people in Brent and transforming the lives of beneficiaries.
Please provide the following documents in your application;
An up-to-date CV
A Covering Letter (no more than 2 sides) responding to the specific questions posed in the Job Description
Equal Opportunities Form (also available on our website)
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Firstly, thanks for your interest in this post. We hope you see a role for you here at Age UK Lambeth.
This is an exciting time for us and Age UK Lambeth. We have just been awarded a contract to deliver Preventative Services in Lambeth for five years with a possibility for an extension for two years. As well as holding a contract with them for delivery of the Adult Social Care Front Door service.
We are looking for a Finance Manager with experience in contract negotiation to join our Senior Management Team (SMT) for two days a week. We have a track record in successful grant applications and are looking to generate income from the delivery of services.
We want to find someone who can use their financial and analytical skills to support our SMT in growing our Charity to support residents in Lambeth. The postholder will be supported by our Finance Officer in delivering our finance operations.
If you would like an informal conversation about the post, please feel free to contact me by m email.
We hope that you find this post an exciting prospect for you and look forward to receiving your application.
I wish you well in your application
Paul Coles
Chief Executive
1) On your cover letter, highlight how your experience and skills match the JD and why would you like to work for Age UK Lambeth.
The client requests no contact from agencies or media sales.
The London Metropolitan University Students' Union is looking to grow our team of dedicated Student Advisers. Our Student Advisers support students to navigate the university’s academic regulations, offering impartial advice, supporting with written submissions and attending formal hearings in support of students.
We are looking for someone who is a good listener, is empathic and non-judgemental and who has a genuine desire to ensure that every student has the best student experience whilst studying at London Metropolitan University. The ideal candidate will be organised and efficient, confident in working with academic regulations, and excellent at communicating complex information clearly verbally and in writing.
We are looking for a full time adviser, but we are open to applications from those seeking either full time or part time work, for a minimum of 2.5 days per week (please state your availability in your cover letter).
Job purpose for the role
· To deliver a high-quality professional academic advice to students at London Metropolitan University
· To provide independent, confidential and impartial advice and representation that has a positive impact on the experience of students
· To ensure the advice service operates in line with best practice and that students and elected officers are well-informed on the issues affecting students
· To support the Advocacy & Communications team in identifying and reporting on issues affecting the wider student body, providing evidence-based support for the Students’ Union’s representative work.
Application deadline: 1pm on 9th May 2025
Interviews will take place on the week commencing 19th May 2025
What's in it for you?
Hybrid and Flexible working arrangements
Learning and development opportunities
27 days of annual leave plus bank holidays, office closure and sick leave
Cycle to work scheme
DSE assessments and eye tests
Free access to Gym & Classes
Competitive pension contribution scheme
Interest-free loans - Seasonal ticket and tenancy deposit loans
Other Standard employees’ benefits
At LMSU we are committed to maintaining a diverse workforce, as we understand the importance of having staff with varied lived experiences and backgrounds that reflect various needs of our student community. We welcome applications from all interested applicants, and we strongly encourage applications from people of ethnic minorities, people with disabilities, people with dependants and people who identify as LGBTQIA+. We conduct anonymous shortlisting, and ll of our interview panels have Unconscious Bias Training in order to support a fair recruitment process.
Empowering students to make the most of their time at LMU and transform their lives for the better.

The client requests no contact from agencies or media sales.
Borderlands is looking for a Fundraising Manager to join our team. This is an exciting role with real purpose, helping us build a sustainable funding future that supports our values and the people at the heart of our work. At Borderlands, we work alongside people seeking sanctuary, supporting them through the challenges of the asylum system and walking with them on the journey from exclusion to belonging. You’ll be joining a team full of heart, care, and commitment.
Job title: Fundraising Manager
Type of contract: Fixed term contract – 12 months – with scope of extending this
Hours of work: 14 hours per week (between Monday and Thursday to be arranged with the line manager)
Location: preferably at the Borderlands office at The Assisi Centre, Lawfords Gate, Bristol or hybrid. However, we will consider applications for remote work
Salary: FTE £35,235 - £38,626 (£14,094 - £15,450.40 pro rata) depending on experience, plus contributory pension scheme
Annual leave: 10 days A/L per annum (excluding bank holidays)
Reporting: to the CEO
Personal Outlook: The post-holder must have a strong commitment to the voluntary sector and a desire to make a real difference to the lives of asylum seekers and refugees. This role is suited for someone target – driven, with excellent writing skills and great attention to detail. They will be working closely with the CEO, an external fundraiser, the Welcome Centre and Operations Lead, as well as our Finance, Admin and Communications officer. The post holder will be responsible for building on a strong foundation of support from Trusts, Foundations and other grant-making bodies, will cultivate and develop strong relationships with grant-givers to grow our income and support our organisational aims.
About Borderlands fundraising: So far Borderlands’ grant fundraising work has been led by a freelance fundraiser working 3-4 days a month (“Grants and Trusts Fundraiser” in the organisational chart). The Fundraising Manager will work in partnership with them and divide the role and responsibilities according to experience and capacity. Currently, most of our income is from grants; our key funders include the Henry Smith Charity, Garfield Weston Foundation, John James Foundation, Bristol Impact Fund and Nisbet Trust. More info can be found on our latest Impact Report.
This is the first time Borderlands is recruiting for an in-house fundraiser role. In addition to working on grant applications and reports, the manager will support the Finance, Admin and Communication Officer with local giving and developing corporate partnerships.
Some of the benefits of working at Borderlands include:
·Flexible and hybrid work
·Supportive staff team
·Workplace pension contribution
·Optional 1:1 and quarterly staff supervision facilitated by therapists from Trauma Foundation South West
Applications can be submitted in hard copy or by email by Wednesday 7th of May 2025 at 12pm/noon. Late applications unfortunately cannot be considered. We are also unable to accept CVs as applications.