Policy specialist jobs in west wickham, greater london

About the job

Over the past decade Pembroke House’s activities in Walworth have grown considerably, with annual turnover rising from £200k to £1 million. Further growth is expected as a result of a new strategy anchored around five 10-year commitments to the neighbourhood, consolidation of our activities across two community buildings and continuing to build wide-ranging partnerships in Walworth.

We are looking for an experienced and skilled financial professional who can steward us through this crucial period of development.  You will be someone who combines a passion for our mission, a keen eye for detail and a flair for interpreting financial information and supporting non-specialists to make sound financial decisions. 

Days will be varied spanning everything from helping budget holders report to funders; preparing accurate financial reports and management accounts; to creating the budgets and frameworks for long-term financial planning. The rest of the core finance team comprises a Bookkeeper and a pro bono Payroll Officer based in Pembroke College, Cambridge. Other members of the team manage petty cash, look after the room hire business (including invoicing and credit control) and administer pensions. 

The trustee’s Finance and Risk Subcommittee formed two years ago and a new trustee position of Treasurer is currently being recruited. The Finance Manager will service and attend the subcommittee’s quarterly meetings and be the main contact point with the Treasurer between meetings.

As a new role there will be plenty of opportunity to mould finance operations across the organisation. Finance systems are currently in place, and have satisfied the auditor over the past few years, but there remains scope for improvement, including through automation and upskilling of the wider team.

Key duties and responsibilities

• Foster a culture of financial responsibility, in conjunction with the Leadership Team.
• Draft the audit file and schedules and assist the auditor with follow up questions and queries.
• Lead on the preparation of the charity's annual budget.
• Prepare fundraising budgets, financial claims and invoices for funders in line with (grant) agreements.
• Approve and act as signatory to all contracts for services issued and received.

About Pembroke House

Pembroke House is a centre for social action and residential community in Walworth, south-east London. 

We were founded in 1885, by students from Pembroke College, Cambridge, as one of the first settlement houses. Shocked by growing poverty and inequality, the pioneers of the settlement movement sought a new approach: taking up residence to live, work and solve problems alongside local communities. We continue to share a building with St Christopher’s church, which has its routes in the same student settlement.

For over 130 years, we’ve been working to bridge traditional divides and unite people – whatever their background or walk of life – in building a better Walworth.

Job Title: Facilities Lead
Location: Fulham, London (on-site)
Salary: c£35,000 per annum
Contract: 6 month fixed term contract, full-time

I'm currently supporting a London-based charity to recruit a Facilities Lead — a hands-on, varied role that keeps everything behind the scenes running smoothly. If you’re someone who takes pride in creating safe, functional, and well-managed spaces, this could be a great fit.

This is an office-based role, leading a small team and working across multiple sites. You’ll oversee facilities, IT onboarding, compliance, contracts, and health & safety — ensuring day-to-day operations run without a hitch and staff have what they need to succeed.

Key Responsibilities

• Lead on facilities, maintenance and supplier management across multiple sites

• Ensure compliance with health & safety legislation and oversee risk assessments

• Manage IT onboarding, office equipment, and systems support

• Supervise and support a small team (Receptionist, Apprentice, ICT & Facilities Assistant)

• Act as the key point of contact for facilities-related queries and issues

• Maintain records, policies, and procedures to support efficient, compliant operations

What They’re Looking For

• Experience in office or facilities management, ideally in a charity or multi-site environment

• Knowledge of Office 365, SharePoint, and general IT systems

• Strong people skills — calm under pressure, great with contractors, and confident leading a team

• Comfortable managing competing priorities and taking initiative

• A genuine commitment to creating safe, inclusive, and productive work environments

This role offers the chance to make a real impact behind the scenes at a mission-led organisation. It would suit someone proactive, practical, and collaborative — someone who enjoys solving problems and keeping everything ticking along.

To apply or find out more, get in touch today. Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Harris Hill is delighted to be partnering with The Stoll Foundation, who provide affordable, high-quality housing and support services to enable vulnerable and disabled veterans to lead fulfilling, independent lives. They are searching for a Fundraising Officer to join their team.

As Fundraising Officer, you will support the overall fundraising target for The Stoll Foundation and provide excellent administrative across the team. You will be working with the Fundraising Manager with mailouts and funder visits and support the wider fundraising team in delivering written appeals to individuals for regular giving and legacy campaigns. In addition to this, you will support colleagues to put-on high-quality fundraising events by providing strong administrative support and acting as first point of contact for event participants and attendees where appropriate. You will support on departmental and Stoll wide meetings, preparing agendas, distributing papers, taking and circulating minutes. You will also ensure that the fundraising database, donor files and other written documents are accurate, kept up to date and regularly reviewed.

To be considered for this role, you will need:

• High level organisational skills to handle varying administrative tasks effectively
• An understanding of, and commitment to evidence of working in a fundraising team for at least 6 months
• Highly IT literate, with previous knowledge of donor databases and project management systems
• Demonstrable excellent interpersonal and communication skills

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill via the apply now button. 

Salary: £30,652
Permanent, Full-time
Location: SW London with hybrid working (two days per week in the office)

Deadline - Applications are being reviewed on a rolling basis, so please send your CV to Dominic ASAP

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Abuse Advisor & Trainer

Salary: £26,000 - £32,000 pro rata

Location: Across Brent Community Hubs and Advance Headoffice

Hours: 14 Hours per week

Contract: Fixed Term - 12 months

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The postholder will support the delivery of a specialist domestic abuse (DA) project in partnership with Central London Community Healthcare NHS Trust (CLCH) in the London borough of Brent. The role aims to raise awareness and promote best practice in responding to domestic abuse across CLCH staff, improving support for patients impacted by domestic abuse. This will involve delivering training, workshops, and guidance to health professionals, providing consultancy on embedding DA response pathways, and helping CLCH navigate referrals to local domestic abuse support agencies. The role combines professional training, advocacy, and systems change to strengthen the health sector’s response to domestic abuse. The postholder will work across the Brent borough, attending community hubs and co-locating to deliver services when needed.

The postholder may be approached by staff seeking advice or consultation regarding male victims of domestic abuse. While the role’s primary focus remains on supporting women, the postholder will be open to supporting male victims through appropriate signposting and referral guidance. They will also be willing to undertake relevant training (e.g. Respect toolkit) to ensure inclusive and informed responses. Training will be provided.

A car may be desirable for this role, though not essential.

About You:

To be successful as the Domestic Abuse Advisor & Trainer you will need the below experience and skills:

• A thorough understanding of the dynamics of domestic violence (physical, emotional and sexual violence, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and its impact on women, children, families and communities.
• Experience in designing, delivering, and promoting engaging training and learning sessions on domestic abuse, tailored to professionals and stakeholders across a variety of settings.
• Experience of partnership working and of maintaining excellent working relationships with a range of stakeholders as well as experience of working within in multi-agency environment.
• Ability to provide consultancy and guidance to multidisciplinary teams on domestic abuse-related issues, offering informed advice and support.
• Excellent communication skills (listening, verbal, and written), with the ability to effectively collaborate with diverse professionals and stakeholders.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews will take place on a rolling basis.

What we can offer you:

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Job Title: Facilities and Operations Lead
Location: Fulham, London (on-site)
Salary: c£33,000 per annum
Contract: 6 month fixed term contract, full-time

Are you a hands-on problem solver who thrives in a varied role where no two days are the same? Do you enjoy creating efficient, well-run spaces that help teams do their best work?

We’re looking for a Facilities and Operations Lead to take ownership of day-to-day operations across multiple sites for a well-established charity in Fulham. You’ll lead on all things office-related – from health and safety and compliance to tech, systems, and contractor management – making sure everything runs smoothly behind the scenes.

As well as overseeing facilities and managing supplier relationships, you’ll support new starters with onboarding, help staff get the most from their equipment and systems, and work closely with colleagues to improve processes and service quality.

You’ll manage a small, friendly team (Receptionist and Apprentice), foster a positive and professional working environment, and make sure the spaces we work in are welcoming, safe, and fit for purpose.

Key responsibilities include:

• Leading day-to-day office and facilities operations across all sites

• Managing health and safety, GDPR, and compliance requirements

• Coordinating IT systems and equipment support for staff and new starters

• Liaising with contractors, suppliers, and service providers

• Keeping risk registers up to date and supporting organisational performance reporting

• Supporting with internal moves, hot-desking, and office policies

• Acting as Fire Warden and First Aider

We’re looking for someone who is:

• Organised, proactive, and approachable

• Confident in managing facilities and suppliers

• Knowledgeable about compliance, health and safety, and GDPR

• Tech-savvy, with the ability to support colleagues with equipment and systems

• An excellent communicator who enjoys supporting and developing others

This is a brilliant opportunity for someone who enjoys making things work well – from processes to people to places. If you're ready to roll up your sleeves and lead with purpose, we’d love to hear from you.

To apply or find out more, get in touch today. Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

 Are you an experienced IT operations leader passionate about managing robust infrastructure and delivering high-quality support? Harris Hill is working with a respected and impactful non-profit organisation seeking an IT Operations Manager to lead its IT service delivery and infrastructure function.

Location: London (with flexible working)

In this key role, you will oversee the smooth running of IT operations across a dynamic and mission-driven organisation. You’ll be responsible for maintaining and developing the IT infrastructure, managing third-party suppliers, and leading a small, dedicated support team to ensure a seamless IT experience across the organisation.

Key Responsibilities:

• Oversee and maintain the organisation’s IT infrastructure, including networks, systems, and cloud-based services.
• Lead the IT support function, ensuring high-quality, responsive, and proactive service to all users.
• Manage relationships with external IT service providers and ensure delivery against SLAs.
• Lead on IT compliance, security, and business continuity.
• Support the implementation and maintenance of IT policies, procedures, and best practices.
• Contribute to IT strategy and support digital transformation projects.

About you:

• Proven experience in IT operations or infrastructure management, ideally in the non-profit or public sector.
• Strong technical knowledge of cloud environments (especially Microsoft 365 and Azure), networking, and security.
• Confident in managing third-party suppliers and contracts.
• A collaborative and supportive leader with excellent communication skills.
• Able to balance strategic thinking with hands-on delivery in a fast-paced environment.

This is a fantastic opportunity to shape and strengthen IT delivery at an organisation making a meaningful difference. If you’re excited by the opportunity to combine technical leadership with purpose-driven work, we’d love to hear from you.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

St Bride Foundation- About us

For over 130 years, our historic home at 14 Bride Lane has been more than just a building – it has been a beacon for creativity, learning, and community engagement, standing as a testament to London's rich printing heritage.

As the home of print and type design on Fleet Street, the Foundation cares for an internationally significant collection celebrating the history of print, graphic design and typography.

Our Grade II listed Victorian building is home to the Bridewell Theatre, a vibrant 130-seater fringe theatre and a hands-on print workshop. At the heart of our organisation, our unparalleled collection supports a broad educational programme of creative workshops, seminars, events and exhibitions. We welcome 42,000 visitors a year, including 15,500 theatre visitors and over 4,000 attendees to our library and cultural programme.

We are in an exciting period of organisational development working on robust plans and policies and creating a new strategic direction to develop our collections, cultural offer and to bring it to a wider, diverse audience. 

Our Collections

The Library holds over 60,000 catalogued items, including the largest collection of type specimens in the world. Alongside this it holds over 250 archival and special collections, including the physical objects of printing and type founding —many still being catalogued. The collection reflects both the process and product of printing and is a unique resource of national and international importance.

Used by students, academics, artists, and the public, the library supports learning and research into the history of print, graphic design and technology.

The Role

As part of the Library & Learning team, you will be closely involved in projects that, under our new vision and mission, aim to transform SBF into a contemporary institute serving the creative industries, researchers and the wider public. The role will suit someone with a passion to take on challenges with the aim of creating a cultural hub fit for the 21st century. 

Job title: Collections and Archives Manager

Job overview

St Bride Foundation (SBF) is seeking a Collections and Archives Manager with strong project management and collections management skills to support the development, preservation, and accessibility of our library and archive collections. Alongside this our preferred candidate will have excellent people management and engagement skills.

The Collections and Archives Manager will manage the smooth running of the Reading Room, library enquiry services and manage our library volunteers.

Working as part of a small team, the role will involve helping to develop and deliver aspects of the learning programme, especially those relating to engagement with the collections through activities including tours, talks and exhibitions.  

The Collections and Archives Manager will work closely with the Foundation Librarian to oversee library and archival operations, and develop policies to improve storage, accessibility, and preservation.

As part of our wider strategic plans this role is pivotal in ensuring the safe relocation of collection materials, implementing best practices in storage and conservation, and enhancing the long-term sustainability of our holdings.

This is an exciting opportunity to make a significant impact on the development of our collections, research services and related learning programme during a period of change for the organisation that will ensure our building is fit for purpose and our programmes of work are relevant and engaging to our communities.

Key Responsibilities

Access, Research & Stakeholder Engagement

• Support public and internal access to collection materials by providing research services and developing user-friendly finding aids.
• Collaborate with researchers, educators and community groups to enhance the impact of the collections.
• Improve discovery and accessibility of collections through database enhancements and digitisation efforts.

Project Management – Collection

• Manage the care, storage, and documentation of the Foundations collection, including developing and implementing policies and procedures for such projects as inventory audits, collection moves, exhibitions, loans and rationalisation projects.
•  Liaise with contractors, partners and internal teams to ensure the security of collections materials.
• Conduct post-project evaluations and implement improvements for future collection projects.

Collections Management & Preservation

• Develop the collections in line with the Foundations collections policy, reflecting SBFs audiences.
• Work closely with conservation specialists to develop and implement storage strategies that align with best practice standards, improving environmental controls and storage solutions.
• Oversee cataloging, metadata creation, and collections documentation.
•  Manage digital preservation strategies and support digitisation projects to increase access to collections.
•  Develop risk management strategies for collection security, environmental conditions, and disaster preparedness.

Outreach, Engagement & Advocacy

• Contribute to learning and engagement programs, including talks, tours, workshops, exhibitions, and digital content—that promote engagement with the collections across diverse audiences.
•  Collaborate with institutions, community partners, and funding bodies to support and develop collections-based projects such as research projects, youth programmes and oral histories.
•  Work with the wider team to share stories from the collections to support advocacy, fundraising, and awareness campaigns.
• Ensure all outreach activity aligns with the organisation’s mission and values, with a commitment to access, inclusion, and engagement with communities and content.

Policy & Funding

• Assist in policy development regarding collections management.
•  Work with the Foundation Librarian and Fundraising Manager to identify and pursue funding opportunities to support the collections.
•  Advocate for the value and significance of the collections within the organisation and to external stakeholders, including funders, partner institutions, and policymakers.

Team Leadership & Administration

• Supervise, support and manage library staff,volunteer and placement workloads and ensure efficient allocation of resources for ongoing projects.
• Represent the Foundation at professional conferences, meetings, and collaborations with external organisations.

Required Skills & Experience:

Essential

• A post graduate qualification in Archives and Records Management.
•  Significant experience of working in an archive setting.
• Experience in project management.
• Experience with collections management systems.
• Excellent organisational, planning, and risk assessment skills for managing large projects.
• Ability to work collaboratively with internal teams, contractors, and external partners.

Desirable

• Familiarity with heritage or museum-sector projects.
• Knowledge of funding application processes and grant writing.

Personal Attributes

• Detail-oriented with strong problem-solving skills.
• Highly organised and methodical, with the ability to handle multiple priorities.
• A collaborative team player who enjoys engaging with different stakeholders.
• Passionate about preserving and improving access to library and archive collections.

Location: St Bride Foundation

Salary: £36,000 – £45,000 pa (Band 3)

Reports to: Foundation Librarian

How to Apply

• Interested candidates should submit a CV and cover letter outlining their suitability for the role.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is an exciting opportunity to join our finance team at a time as we implement our new strategy over the next 5 years. Working closely with teams in the corporate service directorate, you’ll be responsible for the provision of financial analysis, support as well as preparing and processing the month end journals and completing balance sheet reconciliations.

About you

You’ll be a part-qualified accountant who is pro-active and able to communicate effectively with staff and managers from non-financial disciplines. You’ll also have the ability to discuss financial performance with budget holders, deliver improvements to financial reporting and works well within a team and independently.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. However, in line with our hybrid working practice, full-time staff members may choose to work up to three days per week from home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Thursday 10 July 2025 at 09:00am

We reserve the right to close this advert early and subject to volume of applications. If you’re interested, please submit your application as early as possible.

Interview date: Week commencing Monday 21 July 2025

Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we work with organisations and communities to manage, mitigate and prevent trauma. 

This is a highly rewarding role and an exciting opportunity to join and lead our small, yet experienced and impactful team. The role offers the platform to work creatively and flexibly internationally, network with fantastic organisations and help to influence, shape and sustain TTI’s strategy and activities in this pivotal time in the organisation’s development.

Description

 Key Areas of  Responsibility

Clinical strategy and plans for growth

• Have responsibility for the strategic development of TTI’s clinical team, clinical delivery and clinical outcomes, to meet TTI’s ambitious and transformational Strategy 2025-2030.
• Provide clinical leadership to the development of TTI’s strategic vision and annual delivery planning, models of service delivery, standards and clinical governance.
• Support and enable partners, service users and especially those with lived experience to inform TTI’s clinical service design, delivery and evaluation and to engage in communications and research activities in a way that is psychologically safe and follows principles of trauma-informed practice.
• Manage TTI’s clinical capacity and skills, and oversee the growth and development of the team, including recruiting, supervising and managing workload/ assignment of internal staff, associates and external multi-disciplinary team to ensure the organisation’s ability to meet service demand.
• Develop and implement strategies to actively promote diversity in the clinical team and champion culturally sensitive approaches to trauma treatment through research, partnerships and new projects.
• Liaise directly and regularly with TTI’s Trustee with responsibility for clinical oversight, and provide regular reports to the Board of Trustees to support strategic decision-making and risk oversight.
• Oversee the smooth running and effectiveness of specialist clinical advisory groups (clinical advisory groups, research advisory groups and project advisory groups) for TTI that meet the strategic requirements of the organisation and build the evidence base, engage experts and build the reputation and scope of TTI’s work with professionals, networks and sectors in the UK and internationally.
• Take a lead in developing clinical research opportunities, identify opportunities to develop Quality Improvement Projects and disseminate learning internally and externally in collaboration with the communications team.
• Build relationships with Clinical Leads in organisations with shared aims, to build TTI’s relationships and opportunities for partnership and project working.
• Lead the design of internal wellbeing policies and activities and embed trauma-informed knowledge and skills across the organisation, including with clinical and non-clinical staff and trustees.

Delivery of Clinical Services

• Drive TTI’s clinical delivery, in line with TTI’s overarching strategic objectives, including setting long-term and annual objectives and KPIs, within the context of clinical evidence- based best practice, trauma informed principles, participation of those with lived experience and budgetary, donor and risk-management requirements.
• Oversee the development and implementation of TTI’s clinical treatment pathways for survivors of torture, trafficking, slavery and violent conflict or those affected by vicarious trauma or burnout through their work in human rights, including:
  • up to date and evidence based clinical pathways for the main clinical presentations we see at TTI
  • robust assessment, formulation, treatment and ending processes
  •  robust partnership agreements with organisations referring people to TTI for clinical treatment.
• Develop and refine TTI’s clinical services in response to community needs and local/global events, in line with TTI’s strategy, including for working in international communities affected by violent conflict.
• Maintain an appropriate clinical caseload.
• Deliver services to TTI’s organisational clients, (including organisational reviews, trauma training, 1:1 professional consultations, critical incident support), especially to pilot, test and quality control these aspects of TTI’s delivery.
• Support gaps in clinical team capacity as required to ensure smooth running of delivery and excellence of service to our individual and organisational clients.
• Support internal processes led by the fundraising team to design new projects and develop grant applications in order to grow the reach and impact of TTI’s work.
• Support the development of international projects and partnerships and oversee the safe delivery of international work, whether in person or online, in collaboration with the Projects and Partnerships Lead.
• Attend conferences and networks of psychologists in order to learn and embed TTI’s clinical reputation and access to learning and dissemination.

Quality Assurance and Evaluation

• Deliver an evidence-based and continuous evaluation culture and promote internal reflection and learning.
• Maintain and further develop a robust framework for quality assurance and evaluation of TTI’s clinical activities, including engagement of clients, service users and those with lived experience.
• Oversee the consistent use of evidence based clinical measures and ensure robust processes to monitor, evaluate, learn and report on the quality and impact of TTI’s clinical activities and outcomes.
• Support the transition of TTI’s clinical team and associates onto client management software,  with a focus on good data, confidentiality and consistency of adoption.
• Ensure that all systems and processes for storing, managing and reporting on clinical/client data provide robust confidentiality, security and meet TTI’s policies and legal frameworks including Data Protection Act 1998, Caldicott principles.
• Provide regular, timely and accurate data on TTI’s clinical activities and outcomes, to contribute to reports for donors, communications campaigns and annual impact reports and as required throughout the calendar year.
• Provide quarterly performance reports to the CEO and Clinical Trustee on clinical performance, based on clinical data and input from the clinical team and attend Board meetings as requested to report on clinical delivery.
• Oversee TTI’s processes for gathering and responding to feedback from clients and service users, and manage formal and informal complaints relating to the delivery of clinical delivery with the CEO.

Clinical Risk and Safeguarding

• Hold delegated authority from the Board for TTI’s clinical risk management, including engagement in TTI’s Risk-Management Sub-Committee, driving implementation of risk-management and mitigation actions relating to clinical delivery and leading TTI’s monthly internal QSP meetings.
• Feed into internal annual policy review processes, as they relate to clinical delivery, risk management and compliance with clinical duties and trauma-informed practice.
• Be the Safeguarding Lead for TTI, escalating to the Senior Safeguarding Leads as required and ensure processes are in place to meet TTI’s Safeguarding Policy and procedures within the clinical team and associates.

People Management

• Line manage and supervise senior clinical staff and provide support in their duties to manage and supervise their direct reports.
• Notice and respond appropriately to any performance management issues.
• Organise CPD opportunities for internal staff and associates. Oversee the Head of Treatment Services in delivering peer support for internal staff and associates. Update staff of any relevant changes in professional guidance.  
• Support the wellbeing of the clinical team and embed a culture of self-care, trauma-informed practice and delivery excellence.
• Take up monthly external supervision provided by TTI.
• Identify skills gaps and strategies to fill these across the clinical function, within budgetary constraints and maximising access to and sharing of internal knowledge and expertise.
• Maintain up to date knowledge of requirements, guidelines and best practice from clinical governing bodies.

General

• Provide clinical input into communications materials and content in line with TTI’s Communications Strategy as required by the communications and marketing teams.
• Compliance with organisational policies and practices, and attendance at mandatory training.
• Any other appropriate duties as required by the organisation.

Personal Specification

 Essential Criteria

• HCPC registered psychologist who has completed Post Graduate doctoral level training in counselling or clinical psychology.
• Minimum 5 years post registration experience working within mental health services.
• Managerial and leadership experience
• Clinical experience across the life span of individuals
• Up to date knowledge and experience of working with clients with PTSD, complex PTSD, survivors of human rights abuses, such as torture, and/or war related trauma and/or asylum seekers.
• Training in at least two UK NICE guidelines evidence based treatment for PTSD.
• Significant experience of psychological assessment and treatment of clients across a range of settings (could include one or more of NHS, voluntary sector, international humanitarian, community-based, inpatient, field hospital, disaster response etc).
• Experience of developing and delivering training online and in person.
• Knowledge of risk management, safeguarding
• An understanding of the complexities of experience of those surviving torture, trafficking and slavery, persecution and violent conflict
• Understanding of workforce exposure to trauma or traumatic material and experience in staff support
• Evidence of post qualification development
• Training and supervisory experience
• Project management experience
• Ability to manage, motivate, support, develop and lead an online team and promote safe remote working
• A degree of financial awareness with an appreciation of the need to balance the provision of quality care against a budget
• Knowledge of appropriate standards and external regulatory bodies, such as the Care Quality Commission.

Desirable Criteria

• Experience of crisis response work
• Knowledge of languages or cultures of those we seek to support
• Lived experience of the issues reflected in TTI’s mission and aims
• Working knowledge of relevant Mental Health, Asylum, Employment and Health & Safety Legislation (e.g. Human Rights Act 1998, Immigration and Asylum Act 1999, Mental Health Act 1983 and Mental Incapacity Act 2005) 
• Experience of working in the charity sector or international development sector in the UK or internationally
• Experience in facilitating critical incident response sessions and reflective practice

Qualifications

• Doctorate in Clinical Psychology (DClinPsy)
• Doctorate in Counselling Psychology (DPsyc)

WHAT WE CAN OFFER YOU:

• 33 days annual leave, pro rata to reflect contractual hours (including bank holidays and 3 mandatory days over the Christmas period)
• 3% Employer Pension contribution
• Commitment to staff wellbeing as a trauma informed organisation
• Commitment to personal and professional development
• Flexible working to fit your personal circumstances
• Opportunity to lead the organisation’s clinical development and make your mark as the organisation grows

This is an opportunity to join Refuge as a Young People’s Advocate. Suitable candidates must be experienced in advocating in a multi-agency setting to secure positive life outcomes for your clients and to making the service a success.  A Safe Lives qualification is desirable.

You will be self-sufficient, assertive and possess excellent communication and interpersonal skills combined with empathy and sensitivity to build and develop supportive relationships with young people. You will maintain professional boundaries and adhere fully to Refuge’s safeguarding policies and procedures.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 2 July 2025

Interview Date: 10 and 11 July 2025

BACKGROUND

For over thirty years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum in the UK. Our welfare advice team provide generalist advice on welfare benefits, housing, asylum support and related issues to Westminster residents with refugee and migrant backgrounds who do not have English as a first language and who would otherwise be unable to access vital advice which enables them to avoid destitution, homelessness and food poverty. We deliver this advice as part of the Westminster Advice Services Partnership through a drop in and outreach at local community venues, and supported by local volunteers many of whom speak community languages.

The post of Appeals Support Advisor is a new post established with the benefit of a grant from Westminster City Council. The post holder will support clients with appeals and reconsideration requests in relation to welfare benefits and housing. This will allow us to provide a more comprehensive service for our clients, many of whom struggle to lodge appeals and reconsideration requests, and to gather evidence in support of their appeals without advice, due to language barriers.  The post holder will deliver advice in community languages, including with the assistance of interpreters, to local residents as part of our partnership work. Most of our clients are refugees, people seeking asylum and others with a refugee or migrant background. The Appeals Support Advisor will work with clients referred from Asylum Aid’s Information and Advice Service (including our weekly drop in) and from other partners in the local community. They will also provide training and supervision to the Generalist Advisor and our volunteers. External supervision will be arranged for the post holder.

The ideal candidate will be resident in or near to the City of Westminster and fluent in one or more community languages. In particular, fluency in one or more of the following is highly desirable: Arabic, Bengali, Farsi, Kurdish Sorani/ other Kurdish dialects, Somali, Amharic, Tigrinya.

As this is a new post delivering a specialist appeals and casework service from within our generalist advice team, it offers an exciting opportunity to set up and establish systems for the delivery of this service during the six month fixed term contract, including ensuring that case management processes are established which meet the requirements of our Lexcel quality mark and that clear referral procedures are established with the drop in service and our partners.

Key Duties and Responsibilities

The post-holder will:

• Be part of a generalist advice service, with special emphasis on language support, as part of the Westminster Advice Services Partnership (WASP), a collaboration of advice agencies Asylum Aid, Westminster Citizens Advice, Age UK Westminster, and Deaf PLUS Westminster Advice Service.
• Provide specialist appeals casework and support to clients who do not speak English as a first language and need to challenge decisions, request  mandatory reconsiderations, internal housing reviews, lodge appeals in relation to welfare benefits and housing.
• Provide ongoing casework support up to the Tribunal stage, including helping clients to gather evidence in support of their mandatory reconsiderations and appeals and preparing for hearings (but not including representation at hearings)
• Where capacity allows, help to deliver generalist face to face and telephone advice and information, in a community language and English, to migrants and asylum seekers on issues related to welfare benefits, housing and asylum support in accordance with Asylum Aid’s contract within the WASP partnership, and taking responsibility for the quality of advice given.
• Provide training and supervision to the Generalist Advisor and to volunteers, supporting the development of their advice skills and ensuring the quality of advice delivered throughout the advice service.
• Maintain a high standard of electronic case records (using AdvicePro) for the purpose of continuity of casework, information retrieval, monitoring and evaluation of the service, and to help identify issues to be raised through policy advocacy.
• Ensure that all casework is conducted in accordance with the Lexcel quality standard, including by establishing case management procedures for the delivery of specialist advice which meet the Lexcel standard, and participate as required in annual Lexcel quality mark audits
• Attend external and in-house training organised by Asylum Aid and regular supervision sessions to develop and maintain the skills and knowledge required to help deliver a quality advice service, and to keep up to date with changes in welfare benefits, housing and asylum support law
• Cascade information, changes,  and developments in social welfare law, including learning from external training, to other staff and volunteers who assist with the delivery of the welfare advice service
• Work effectively with partners to provide a seamless service for clients, making and receiving referrals and maintain up to date information about other service providers for the purposes of referrals and signposting. 
• Be responsible for achieving relevant targets for quality and quantity set by the WASP coordinator
• Provide case studies and other information from the work of the advice service to support policy advocacy and strategic legal work in support of Asylum Aid’s vision of fair and dignified treatment of people seeking asylum, refugees and other vulnerable migrants 
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

The post holder will need to be able to travel to and within Westminster to deliver advice at outreach locations as well as at a drop-in in or around the Church Street Estate. Travel expenses will be paid to attend locations away from Asylum Aid’s office(s) and the main location of our drop-in service (currently the Church Street library).

Other duties:

• Respect for client confidentiality at all times in line with Asylum Aid’s confidentiality agreements and consent forms. 
• To attend staff meetings as required.
• To undertake other duties which are generally compatible with the functions of the post.
• To comply with the organisation’s policies and procedures, particularly those relating to safeguarding, health and safety, diversity, equity & inclusion, confidentiality and security, as set out in the Office Manual as well the policies of other relevant partner organisations.

Person Specification

Essential skills, knowledge and experience:

• At least 12 months’ experience of supporting benefits appeals through to Tribunal stage and Housing Reviews
• At least 5 years’ experience of working face to face with clients to deliver generalist advice in different areas of law including welfare benefits and housing
• Knowledge on a range of issues on which advice may be sought including health and social care, housing and welfare benefits, including a thorough and up to date understanding of social security and welfare benefits legislation and policy  
• Experience of managing a case load
• Knowledge or ability to understand and use relevant legislation
• Have completed Advice UK’s Learning to Advise training or hold the Citizens Advice Generalist Adviser certificate or an equivalent qualification
• Be fluent in written and spoken English as well as a second language spoken by a substantial proportion of the Westminster population, ideally Arabic, Bengali, Farsi, Kurdish Sorani/ other Kurdish dialects, Somali, Amharic, Tigrinya (to a standard that enables accurate advice to be given in the language)
• Experience of working with interpreters in the delivery of advice
• Able to meet deadlines, work under pressure, meet performance targets and take responsibility for their work, while working flexibly within a team environment
• Able to relate to a wide cross section of clients in a non-judgmental way.
• Able to use a range of IT systems and packages confidently and competently to be able to support and encourage others in using online systems and resources to enable them to self-help.
• Able and willing to learn and assimilate new knowledge in a working environment.
• Able to give and receive feedback objectively and sensitively.
• Able and willing to work both on own initiative and as part of a team.
• Understanding of and commitment to the aims and principles of Asylum Aid service and commitment to equity, diversity and inclusion.
• Good understanding of the needs of migrants and asylum seekers and the issues and barriers that affect them in UK.

Desirable:

• Experience of specialist advice work, including appeals and mandatory reconsiderations
• Friendly, polite, and patient
• Experience of working under a relevant quality mark such as the Advice Quality Standard or Lexcel
• Understanding of the housing and other support available to people seeking asylum who do not have the right to work in the UK
• Experience of working with volunteers
• Experience of supervising other advisers, including volunteers  
• Demonstrable understanding of issues facing vulnerable clients whose English is not the first language and many with mental health problems.
• Lived or learned experience of the difficulties that migrants and refugee communities face when they have to deal with the UK welfare system
• Personal experience and/or Knowledge of the advice process and experience in the areas of either benefits, housing or debt.
• Experience of using interpersonal skills, including sensitive listening, and questioning skills to understand the needs of others,
• Ability to communicate with other organisations, housing, and welfare departments.

How to apply 

The first stage is to complete on our online application form on our website by 9am on 7th July 2025.

The website form will ask you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

Selection Process

We anticipate that we will invite candidates to an initial 15-minute online screening meeting week commencing 16 June 2025, followed by shortlisted candidates attending in-person interview week commencing 23 June 2025. We will also ask you to complete a short written task on the day.

We regret that we can only respond to applicants who make it to the interview stage.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

Salary - Grade 3 - £31,133 plus £5,023 London Weighting per annum pro rata

Contract - Fixed term until March 2026

Part Time - 30 hours per week over four days

Location - London Hub, based in Hackney

Closing date:  Wednesday 9th July 2025 at 11:30pm

Are you compassionate, proactive and collaborative with experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy? If you’re looking for an exciting new career opportunity join Shelter as a Housing Rights Worker you could soon be playing your part in standing up to the housing emergency.

About the role

This role sits in the STAR Partnership which stands for Supporting Tenancies, Accommodation and Reconnections. We work in collaboration with Thames Reach, Stonewall Housing and Praxis, to support 4000 Londoners a year who are at risk of or experiencing homelessness, as well as working to improve Londoners’ ability to sustain a safe and secure home.

You will deliver high quality housing advice and advocacy in line with the hub’s local community priorities and the STAR Partnership framework and work with people who are experiencing homelessness and bad housing to identify issues facing local communities.  You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s rights.

You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.

About you

You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, as well as the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions. A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the team

Our London hub specialises in providing housing advice and emergency homelessness work, intensive support to families, people experiencing domestic abuse and people experiencing multiple disadvantages. With 50 staff, we provide front line support to over 5,000 people a year and work to bring about systemic change with the ultimate aim of people being able to live securely in suitable, safe, affordable homes. London Hub’s priorities are improving the practice of local authorities and Registered Social Landlords and focussing on households disproportionately affected by the housing emergency.

There are currently around 60 individuals working in the Hub, including the Strategic Lead, Lead Solicitor, Service Managers, Team Leaders, Solicitors, Legal Advisors, Housing Rights Workers and Support Workers, Family Support Workers, DIY Skills Advisors, Administrators and Receptionist. We also have a range of volunteers.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting

statement with responses to the below bullet points. Please limit your word count to 350 words per point. Ensure your answer is a specific example related to your own experience:

• Your knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
• Your ability to listen to, engage and work with individuals and communities
• Your experience of delivering and/or ability to deliver group workshops and presentations

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

We're Hiring: Play & Youth Work Lead | Doorstep Homeless Families Project

Location: North London
Salary: £28,000 - £33,000 per annum (pro rata)
Hours: 28 Hours per week - 20 hours face to face and 8 hours for admin

About Doorstep
Doorstep is a vibrant community organisation providing inclusive support services to children, young people, and families. Our offerings include creches, stay-and-play sessions, after-school and youth clubs, holiday programmes, adult workshops, and practical help such as laundry facilities and a weekly community bazaar.

Our mission is to help local families thrive — and we’re now looking for a Play & Youth Work Lead to join us in delivering this vision.

The Role:

As the Play & Youth Work Lead, you'll be at the heart of our children and youth services — designing and leading a dynamic, inclusive programme that supports the wellbeing, development, and empowerment of local young people and their families.

You’ll manage our play and youth team, run a variety of sessions and events, and work collaboratively with partners and the local community. This is an exciting opportunity for a passionate, experienced practitioner to make a real difference in young lives.

Key Responsibilities

• Lead engaging, inclusive sessions across age groups (under 4s to 18s) including after-school clubs and youth programmes.
• Develop and deliver creative, youth-led programmes including play, learning, leadership, and personal development activities.
• Coordinate and support a team of staff, sessional workers, and volunteers.
• Act as Deputy Designated Safeguarding Lead, ensuring a safe environment for all.
• Develop strategic partnerships and represent Doorstep in the wider community.
• Monitor outcomes, manage budgets, and produce reports for trustees.
• Promote youth voice and participation across our programmes and beyond.

What We’re Looking For:

Essential:

• Minimum Level 3 qualification in Youth Work or related field
• 3+ years’ experience working with children and young people
• Strong safeguarding knowledge and ability to lead a team
• Experience designing and delivering inclusive play/youth programmes
• Passionate about empowering young people and families
• Excellent communication, organisational, and leadership skills

Desirable:

• Play work qualification and/or sports coaching experience
• Knowledge of local support networks (e.g., mental health, housing, education)
• Experience managing partnerships or community engagement projects

Why Join Us?

• Be part of a passionate, close-knit team making real community impact
• Shape and lead innovative programmes that reflect the needs and voices of local children and young people
• Access training and professional development opportunities
• Enjoy a supportive, inclusive, and creative working culture

About the role:

As a Project Worker for Complex Needs, you will play a crucial role in transforming the lives of adults who have experienced homelessness or rough sleeping. By providing compassionate, high-quality support, you’ll help individuals facing multiple challenges, such as mental health issues, substance use, trauma, and offending behaviour. You’ll assist them in navigating their path to recovery and stability by connecting them with vital services, empowering them to overcome barriers and improve their overall wellbeing.

But the impact you’ll have doesn’t stop there. You will foster hope and resilience by guiding clients toward opportunities for personal growth, training, and employment. You’ll help them build meaningful relationships, engage with their community, and gain the confidence to lead independent, fulfilling lives. In a dynamic hostel setting, you’ll collaborate with a wide network of specialists, offering a tailored, holistic approach that guides clients toward independence and community engagement. Your work will be instrumental in creating lasting change, inspiring clients to believe in their potential, and helping them break free from the cycle of disadvantage. At Single Homeless Project, this is not just a job, it's an opportunity to make a real difference and build a meaningful career.

About you:

• A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
• Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 29th June at Midnight

Interviews: Tuesday 8th July at our Stacey Street service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions.