Poverty jobs in london, greater london
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Supporter Relations Engagement Team is involved in the planning and development of programmes and projects that puts supporter engagement at the heart of everything do we do. They play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team’s aim is to increase the depth and value of supporter relationships whilst also encouraging repeat giving and overall supporter retention through targeted engagement strategies.
Working within the Supporter Relations Engagement Team, you will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income. We are looking for someone with an audience and data insight driven approach to identify moments that matter and key touch points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Muslim Aids brand and values.
As a confident communicator you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and engagements across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.
About the Role:
- Create new innovative supporter journeys to increase engagement, loyalty and improve income generation.
- Deliver improved supporter journeys and care strategies using insights, evidence and feedback.
- Deliver exemplary Supporter care and stewardship that builds loyal and committed supporters through high quality personalised engagement.
- Collaborate with the Data Analysis team to manage supporter preferences ensuring best practice regarding data protection, data collection and to maximise cross sell opportunity.
- Incorporate supporter care best practice and emerging approaches into activities so that the organisation remains positioned to effectively engage/manage donors.
- Provide general administrative assistance in support of the smooth running of the Supporter Relations Department.
About You:
To be successful in this role, you will need:
- Significant supporter/customer care skills obtained from the commercial or charity sectors.
- Proven engagement developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter engagement.
- Experience of working with Customer Relationship Management (CRM) software.
- Experience of developing innovative and creative engagement programs for supporters/donors.
- Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
- Good organisation, coordination and project management skills.
Why you should apply:
Join Muslim Aid and play a key role in strengthening supporter relationships and driving engagement. Using data-driven insights, you will develop multi-channel campaigns, enhance supporter journeys, and boost retention. If you’re a strategic thinker with a passion for engagement and communications, apply now to make a lasting impact!
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Title: Events and Community Engagement Officer
Salary: 36,562 to 37,602
Location: London
Tenure: Permanent Full time
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want
Are you a keen advocate of women and girls’ rights in emergencies?
Are you a people-person who thrives on building meaningful connections and sparking real-world change?
Then we'd love to hear from you!
ActionAid UK is looking for an enthusiastic and organised Events & Community Engagement Officer to join our fundraising team and help us inspire communities to support our mission of social justice, equality, and the rights of women and girls across the globe.
In this exciting and varied role, you’ll be at the frontline of supporter engagement—encouraging, guiding, and celebrating the incredible individuals, schools, faith groups, and companies that fundraise for ActionAid. You’ll develop inspiring stewardship journeys, provide heartfelt support, and help our fundraisers feel seen, valued, and empowered to make a difference. Whether you’re answering an enquiry, planning cheer-points for the London Marathon, or working closely with high-value supporters, your work will help bring our values to life.
This is a chance to flex your creativity too. You’ll help craft compelling content for emails, social media, and web pages, and work with the wider team to launch and test new fundraising ideas. Every interaction you have—whether online, on the phone, or in person—will be an opportunity to deepen supporter relationships and grow the impact of our work. You’ll be joining a team that values collaboration, innovation, and bold ideas. You’ll work across departments, contribute to major events, and play an active role in developing the future of our supporter journeys. This is more than a job—it’s a platform to use your energy, empathy, and communication skills to help create a better world.
If you’re passionate about people, storytelling, and purpose, we want to hear from you. Come join us—and help turn passion into action.
Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.
Additional information
Diversity, equality, inclusion and belonging:
Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.
AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.
Referencing and safeguarding:
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures.
ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.
Working practices:
ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.
ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.
Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.
Recruitment processes:
Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.
Role: Trainee Debt Advisor
Duration: 6 months fixed term contract
Salary: £28,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)
We are delighted to be working with a debt advice and education charity to recruit a Trainee Debt Advisor.
About the role:
As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.
Key Responsibilities:
• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
You will be provided with training, which will enable you to meet the needs of the role and progress to accredited advisor standard, Training will be ongoing and by a variety of methods including in-house, courses, webinars and e-learning.
You will have:
• Strong, proven customer service skills
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• A positive, resilient and pragmatic attitude
• Consistent attention to detail and ability to adhere to necessary guidance and rules
The above do not need to be gained in a financial advice role, we welcome applications from candidates who have been in client facing roles and have a genuine desire to assist others.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Are you motivated by inspiring generosity in others? Are you looking to begin a career in fundraising or marketing?
We are looking for a Marketing Officer (Maternity cover) to play a key support role for Tearfund's fundraising activities within the Direct & Digital Marketing Squad.
The role contributes to the development and delivery of a variety of online and offline fundraising projects for Tearfund's individual supporters. Working with Marketing Executives and Senior Marketing Executives to deliver on ambitious targets with excellence, this role is a great opportunity to learn and grow through hands-on experience of supporting projects that grow income and bring in new supporters to join Tearfund's work of releasing communities from extreme poverty around the world.
Do you have the following experience?
- Experience working in a fundraising, marketing or charity environment
- Project management skills, prioritising competing deadlines while working alone and with colleagues
- Presenting information effectively and responding to questions from managers and external suppliers
The successful candidate will have:
- Excellent oral and written communication skills
- Strong problem-solving skills
- The ability to work under pressure and manage a varied workload
- Excellent IT skills (we use Google Workspace for everything)
Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager. This currently means around 2 days per month working from the Teddington office, with the rest worked from home.
Contract Type: This is a full time, 12 month maternity cover role.
All applicants must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Title: Supporter Contact Manager
Salary: £48,166 to £49,558
Location: London
Tenure: Permanent - Full Time
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want
Are you a keen advocate of women and girls’ rights in emergencies?
Are you ready to take the lead in delivering an exceptional supporter experience and shaping the way people engage with one of the UK’s most impactful international charities?
Then we'd love to hear from you!
ActionAid UK is looking for a dynamic and compassionate Supporter Contact Manager to lead our dedicated contact centre team. This is your opportunity to drive excellence in supporter engagement, ensuring every interaction reflects our values of justice, dignity and empowerment.
This role sits at the heart of our fundraising operation, where no two days are the same. You’ll be responsible for managing a multi-channel team that handles everything from phone and email to SMS and social media, ensuring every supporter is heard, valued and inspired to remain part of our mission. As the leader of this team, you will ensure not only high-quality service delivery but also that each supporter touchpoint aligns with our “Every Supporter Matters” ethos and feminist leadership principles.
Your impact will be felt across the organisation. You’ll collaborate with teams in fundraising, digital, compliance, data and beyond—ensuring smooth operations and continuous improvement across systems and processes. You’ll guide the development of performance frameworks, bring fresh ideas to enhance our contact strategy, and champion innovation through digital tools like webchat and WhatsApp. We’re looking for someone with a natural flair for leadership and a passion for service excellence. If you thrive on motivating teams, improving systems, managing complaints with empathy, and ensuring every supporter feels truly connected to our cause, then this is your chance to lead with purpose. At ActionAid, we don’t just respond to the world’s challenges—we work to transform them.
We are seeking someone with experience of leading a contact team or similar in a complex work environment, experience of a contact centre environment and associated systems and processes as well as experience of contributing to an operations management team. An understanding of CRM and contact systems and ability to manage project change processes as well as a commitment to work in person from our London office 2 days a week.
Be part of something bigger. Apply to join ActionAid UK and lead the charge in how we connect with the people who make our mission possible.
Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.
Additional information
Diversity, equality, inclusion and belonging:
Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.
AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.
Referencing and safeguarding:
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures.
ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.
Working practices:
ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.
ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.
Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.
Recruitment processes:
Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.
Executive Assistant to CEO & Governance Lead
Croydon Almshouses
South Croydon/Hybrid with 3 days in the office and 2 days at home per week, with flexible working
Full time
Permanent
Up to £40,536
Excellent benefits including 25 days annual leave plus Bank Holidays, contributory workplace pension scheme, and excellent training and development opportunities
Are you an experienced EA or do you have significant experience of administration, particularly servicing a Board and Committees? If you would like to use your skills to be part of a small, dedicated staff team, supporting the CEO and Board, we would love to hear from you.
Charity People are delighted to be working with Croydon Almshouses, which aims to make the best use of its resources and agility to reduce the impact of poverty on people in Croydon, to recruit an Executive Assistant to the CEO & Governance Lead.
Croydon Almshouses is the oldest charity in Croydon. For over 550 years, they have been supporting people who experience the impact of poverty. Since 1447 they have offered almshouses, including Elis David Almshouses, a modern purpose-built block of 55 almshouses in South Croydon. For the last 40 years, they have also awarded grants to community groups and individuals of all ages across Croydon who are in need, or facing distress or hardship, and to local and national organisations which help them.
At the heart of everything is 'community'. This is an exciting time to join Croydon Almshouses as their 2024-2028 strategy Do More, Do Better aims to take them into the next chapter by expanding operations to enhance impact in local communities.
The role
The Executive Assistant to CEO & Governance Lead will provide support to the Chief Executive Officer to fulfil her responsibilities and enhance her effectiveness. This will also include working closely with the Board of Trustees and the Senior Leadership Team.
Key responsibilities
- Executive Support & Diary Management: Manage the CEO's diary, prepare for meetings, maintain action logs, and provide proactive support in work planning.
- Governance & Administration: Organise and service Board, Committee, and staff meetings, including agendas, minute-taking, follow-ups on actions, ensuring compliance with governing documents and charity law. The role will line manage a Senior Administrator and facilitate trustee recruitment, induction and development.
- Safeguarding and Data Protection: Ensure data protection and safeguarding legislation are adhered to, embedding law in policies/procedures (training provided).
- Operations & HR Management: Oversee office operations, supplier contracts, data protection compliance, HR functions, and staff development.
- Project & Budget Management: Supports and sometimes leads projects, manages a small budget, and ensures cost-effective procurement of services and equipment.
To be successful in this role, you will need to demonstrate the following skills and experience:
- Significant experience of administration, particularly servicing a Board and Committees
- Significant experience in providing support to a senior executive, preferably as an EA
- Excellent communication skills - both written and verbal
- Exceptional organisation skills and attention to detail
- Excellent working knowledge of Microsoft Office
Croydon Almshouses is a small, dedicated team who work effectively together, and all contribute to making a positive, impactful difference in the lives of beneficiaries. You will need to demonstrate the following attributes:
- The ability to respond to changing and varied priorities
- Thrives in learning new information and taking a proactive approach to facilitating impact
- A patient and pleasant disposition in email, face-to-face and on the telephone
- Common sense, approachability and sense of humour
- Ability to adapt positively to change
- Highly resourceful, self-motivated and with strong emotional intelligence
How to apply
The application process is CV and supporting statement. Please share your latest CV with Jen D'Souza at Charity People. Jen will share the pack and full details on how to apply. We will be holding a webinar for interested candidates on Thursday 19 June at 1pm. The closing date is 5pm on Monday 23 June. Interviews will take place in person on the 2 and 3 July.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Jen if you require any assistance or adjustment to help ensure the application process works for you.
At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Campaign Planning & Data Selections Officer
Contract type: 12 Month Fixed Term Contract. Full Time, 35 hours per week
Location: London, UK subject to the right to work.
UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role.
Salary: £33,266 - £36,000 per year with excellent benefits
About WaterAid
Want to use your skills in SQL to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Campaign Planning & Data Selections Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team
The WaterAid Data Selections team works with stakeholders across the entire Fundraising directorate. This is a great role to quickly learn how charities use data for their fundraising communications.
About the Role
As our data savvy Data Selections Officer, you will update and write SQL scripts to enable WaterAid UKs fundraising mass communications, and champion our supporter’s experience ensuring supporters receive communications that are relevant to them.
In this role you will collaborate with stakeholders across Fundraising, interpreting their data requests into SQL scripts, and work closely with the Data Engineering team to update our data warehouse as the organisations data requirements evolve.
You’ll also:
- Review current SQL scripts and optimise them
- Work with teams on setting up, and updating our supporter journeys
- Advise stakeholders on using data effectively, creating variable outputs or segmentation for testing
- Work closely with the Analytics team, implementing their findings and collaborating on propensity models
- Champion data quality, and work with relevant teams to constantly improve the data in the data warehouse.
Requirements
The successful applicant will have a keen eye for detail and be able to interpret natural language data requests into complex SQL queries.
To be successful, you’ll need:
- Experience of writing SQL syntax, including the creation of views, stored procedures and processes.
- Good knowledge of data protection legislation and its application.
- Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.
Although not essential, we also prefer you to have:
- Experience working in a Fundraising or charity environment.
- Demonstrable understanding of a data warehouse.
- Previous experience using a CRM system
Closing Date: Applications will close 12:00pm UK Time on July 04, 2025. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.
Benefits
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Consultancy work (Afghanistan Programme)
Terms of Reference for a Final Evaluation and Report
ToR
Consultancy work: Final Evaluation and Report
Commencement date
4 July 2025
Duration
c. 8 weeks (subject to change)
Accountable to
CAFOD Afghanistan team – Grace How and Kitty Chevallier
Overview: Conduct a Final Evaluation for a project entitled ‘Provision of humanitarian and livelihood support’, also known as ‘HELA’ (Humanitarian and Economic Livelihoods Assistance’). The 3-year project is funded by Misereor / Katholische Zentralstelle für Entwicklungshilfe (KZE), with co-funding provided by CAFOD. It is implemented by two local partners in Afghanistan, in three provinces, between 1 September 2022 and 31 August 2025.
CAFOD has been supporting local organisations in Afghanistan, including the two implementing partners for this project, since the 1980s to help tackle issues of poverty and injustice and to respond to humanitarian emergencies.
Background and Context
Project Brief: This project is a result of partnership and joint work between CAFOD and the consortium members. The project builds on CAFOD’s existing programming in Afghanistan which strengthens the capacity of at-risk households by diversifying their livelihood options. The project focuses on meeting basic needs as well as promoting inclusive development, with the objective of strengthening resilience, particularly for the most vulnerable. As the project approaches the final few months of implementation, CAFOD is seeking to engage an external consultant to conduct a participatory final evaluation for this project. This will evaluate how effectively the project has been implemented, its major impacts and lessons learned, and recommendations for future similar programming. It is expected that the final evaluation will have a particular focus on the consortium partners’ ways of working: the strength of their collaboration, the efficacy and suitability of monitoring and evaluation approaches, and the benefit of learning events and strategies used through the project.
CAFOD and our partners are working with the same target group throughout the duration of the project, not only providing humanitarian and livelihood support, but also raising awareness amongst participants of families' rights from an Islamic perspective. Over the past two decades, much work has been undertaken to empower Afghan households and enable them to exercise their agency. Partners are taking a variety of approaches to further these aims in the project.
Ultimately, the project aims to support and ensure that the rights of poor and vulnerable people in Bamyan, Kabul, and Kunduz provinces are upheld and they have increased agency in their social and economic development.
Directly, the project has been planned to achieve programme outcomes:
- The basic needs of targeted households are met.
- Targeted participants have improved resilience through diversified livelihoods.
- Targeted community leaders and members (male and female) are equipped and empowered with the knowledge and skills to promote and uphold their rights from an Islamic perspective.
Project Target Group and Location: The project will reach a total of 350 participants in three provinces of Afghanistan (Bamyan, Kunduz and Kabul) with a combination of humanitarian assistance, livelihoods training and other activities.
Project Duration: September 2022 – August 2025 (36 months)
Scope of the Final Evaluation:
The purpose of this final evaluation is to assess the overall performance and objectives of the completed project, in relation to the specified objectives, logical framework, and work plans. The evaluation will examine the extent to which project outcomes have been achieved, the quality and sustainability of results, and the relevance and appropriateness of strategies employed and ways of working. This participatory evaluation will analyse not only what has been achieved, but how it was achieved, how it was measured, and what could have been improved. This will include an examination of accountability measures, and how participants and other stakeholders were engaged throughout the implementation process, including how participants were given the opportunity and encouraged to share feedback and help shape the design of the project. The consultant will make and explain recommendations for consideration in implementing future projects of a similar nature.
The evaluation should include a review of the project’s monitoring data, secondary documents, a workshop with staff, and some direct data collection from key stakeholders including targeted participants taking part in the livelihoods training activities, as well as their relatives and community members. Findings of the evaluation will be used to guide and improve future project design and implementation. They should be written up into a final evaluation report (no more than 30 pages) which will be made available to CAFOD, Misereor and both partners.
As well as assessing progress towards logical framework indicators, the evaluation should focus on capturing, documenting and assessing lessons learned to inform future project design and implementation.
The assessment will be conducted in close coordination with CAFOD’s Afghanistan team, including the Country Programme Representative, Programme Officer, and Programme Support Officer.
Objectives of the Final Evaluation:
- To assess the project and its effectiveness in meeting its three outcomes and supporting targeted Afghan households, through material assistance, livelihoods skill training and associated support, advocacy initiatives, and other activities.
- To evaluate the strength and appropriateness of the projects MEAL systems:
- To what extent did project monitoring and evaluation help track project progress and achievements?
- How effectively was participation and accountability built into project design and implementation, and partners’ ways of working with stakeholders?
- How effectively were learning opportunities used throughout the project (including peer learning and exchange visits, learning workshops, regular progress workshops, etc.)?
- To assess and review consortium functionality, partnership dynamics, and collaboration.
- To capture and assess key lessons learned from the project from various stakeholders including project staff, participants, civil society groups involved in the project, community leaders and other community members.
- To assess the sustainability and impact of project achievements, including:
- Changes in participants’ social and economic agency and participation
- Shifts in community attitudes and behaviours
- Capacity built among local partners and stakeholders.
- To produce a high-quality report, no longer than 30 pages, which will be shared with CAFOD, Misereor and implementing partners.
Deliverables and proposed deadlines:
- Develop a short inception report with proposed methodology, plans and tools for collecting data from stakeholders, for the final evaluation (1st and 2nd week of contract), to be discussed and agreed with CAFOD and partners.
- Gather data from relevant stakeholders (3rd and 4th week of contract)
- Submission of draft report (6th week of contract)
- Review and revision of report based on feedback (6th and 7th week of contract)
- Submission of final report (8th week of contract)
- Presentation of report to CAFOD and partners– date to be confirmed.
Methodology:
- The evaluation should adopt a participatory mixed-methods approach, beginning with a desk review before integrating quantitative and qualitative methods to ensure that data collected is triangulated and can be communicated, explained and contextualised.
- It is expected that the consultant will combine surveys/questionnaires with structured interviews, FGDs and KIIs. Note that to enable the open and unrestricted sharing of opinions and information, the data can be anonymised where relevant and appropriate.
- Evaluation team members are encouraged to use innovative methods to collect and analyse data. The qualitative component will allow for more in-depth data gathering to gain more insightful findings from relevant target groups regarding their experience of the project and its impact.
- Data is expected to be gathered from key project stakeholders, including:
- Targeted participants (in vocational training, first aid training, and Local Leaders Committees).
- The midterm evaluation will be supported by two workshops: an initial developmental workshop in which the data collection methods will be discussed with CAFOD staff and representatives from partners to obtain feedback and input; and a feedback and validation workshop after submission of the draft report, to obtain input on findings and recommendations.
- The consultant(s) are expected to propose the most suitable method of sampling/randomisation and the sample size will be determined in collaboration with CAFOD and partners. Information shall be collected from across specified beneficiaries, partners and stakeholders.
- All data collected during the baseline study will be disaggregated by age, gender, disability, and location.
Ethical Considerations
The below ethical considerations will be adhered to during the midterm evaluation:
- The evaluation will be conducted by an independent and impartial external consultant.
- Quantitative data will be obtained from a randomly selected representative sample.
- Participation in the study will be voluntary, and individuals must be able to curtail their participation in the study at any time.
- The safety of participants and implementing partner staff will be paramount.
- Anonymity, confidentiality and safeguarding of study data (both during data collection and for data storage) will be guaranteed.
- There will be no risks and benefits for individual participants.
- The culture, norms and traditions of study populations will be respected and laws of the country upheld.
- Participation in the evaluation will involve no additional security or safety risks for participants, in light of the current context in Afghanistan.
- The content of the evaluation will be treated confidentially and only shared with CAFOD, partners and Misereor.
Required Competencies:
- A minimum master’s degree in social sciences or relevant field;
- Other training/certifications in thematic areas relevant to the project will be an asset (livelihoods, gender, behavioural change communication etc.);
- Other professional training on Research Methodology, Development Evaluation, and Impact Evaluation from recognised institutes/universities would be an asset;
- A proven track record of an ability to pragmatically apply in-depth knowledge and experiences of issues and practices in the fields of humanitarian, livelihoods and gender in Afghanistan;
- Strong computer and analytical skills with ability to write and review technical documents/ reports, conduct interviews as part of background research.
Demonstrable Skills and Experience:
- Record of publication of social research documents, evaluation reports, survey reports, study reports on livelihoods and rights issues is a strong asset;
- Experience of carrying out mixed-methods studies and evaluations and in producing high quality analytical reports (at least 2 recent reports should be submitted with the RFP);
- Strong background of statistical data analysis skills and strong proficiency with data analysis packages (in Stata or SPSS);
- Member of professional societies/forums (e.g. evaluation society) will be an asset;
- At least 6 years’ experience managing evaluations, baselines and/or assessments for community-based programmes, including since August 2021;
- Experience in delivering high quality assessments, research or evaluations for institutionally funded projects such as FCDO/DFID, EU or USAID;
- Experience working with and/or evaluating the work of national NGOs and CSOs in Afghanistan;
- A gender-balanced team (at all levels) is highly desired;
- Ability to adapt plans and approaches, sometimes at short notice;
- Fluency in English essential; ability to conduct interviews in Dari and Pashto essential.
CAFOD is committed to creating a safe environment for all project participants, especially children, young people and vulnerable adults, and to prevent their physical, sexual or emotional abuse. The consultant will be expected to follow these commitments and sign and adhere to all relevant policies and procedures.
Interested candidates are requested to submit the following by 29 June 2025. Please see CAFOD website to email the documents requested below
- Updated CVs (lead consultant and associates if any)
- Technical proposal with proposed methodology and detailed work plan
- 2 examples of similar assessments, evaluations, research, analytical report writing in English
- Financial proposal: Up to a maximum of USD 14,000. This fee should include all consultancy costs, including data collection costs (travel, accommodation, food etc.) as well as all applicable VAT and Tax.
Submissions will be reviewed and scored according to a) the criteria and considerations listed in this Terms of Reference, b) the suitability of the project plan/method statement and c) value for money.
Management and Reporting Arrangements:
The recruitment and initial briefing to the consultant will be managed by CAFOD, in consultation with the project partners.
Both in-country implementing partners will provide logistical and administrative support and guidance, including supply of relevant documentation, and help with the organisation of meetings and interviews (the financial costs of this will be covered by the consultant). Additionally required costs such as refreshments for FGDs will be paid for by partners. The consultant will be responsible for working with partner staff to arrange interviews and field visits ensuring all relevant stakeholders are available at the place and time agreed; the consultant(s) will provide facilitation of workshops, FGDs, meetings and field visits.
Deliverables will be reviewed, appraised and accepted by members of CAFOD’s Afghanistan staff, in consultation with the relevant partner staff members.
Summary Timeline (subject to change):
19 – 29 June
Circulation of TORs and Invitation to Submit Quotations
29 June
Closing date for applications
2 July – 3 July
Interviews with short-listed consultants
4 July
Final consultant selection and contract signing
5 July – 4 August
Planning, document review and fieldwork
14 August
Submission of draft report to CAFOD
15 - 23 August
Review, feedback and revision of report
31 August
Presentation of report findings and recommendations to CAFOD, partners, and Misereor.
The selection consultant(s) will be expected to fully agree to comply with all relevant CAFOD policies during the contracted period including the Safeguarding Policy and Code of Conduct, and provide references.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
Do you want to help millions of women in some of the world’s poorest countries succeed as entrepreneurs and work their own way out of poverty?
Since 2003, from Afghanistan to Zimbabwe, Hand in Hand International have helped more than 5 million women launch small businesses that can stand the test of time. Some are smallholder farmers learning to stand up to climate change, some are refugees starting a new life after running from conflict. Others are young women and girls with few opportunities, starting to dream – and plan – for the future.
Achievements (so far) include:
- 9.2 million new and improved jobs
- +93% average increase in monthly income
- 84% of women with the power to make decisions in their lives
We are delighted to be supporting Hand in Hand in their search for an ambitious, confident Partnerships and Philanthropy Officer to join their award-winning fundraising team. You will join a team of eight, including a Head of Philanthropy and Corporate Partnerships, three Philanthropy Partnerships Managers, two Philanthropy Officers and a Philanthropy and Corporate Assistant.
This is a Trusts and Foundations-focused Philanthropy & Partnerships Officer role with a mix of responsibilities across family Trusts and Foundations, Corporate Foundations, Wealth Management firms, and HNWIs. It’s a programme-led role and suits someone who is both personable and detail-oriented, excited by co-developing impact with donors through tailored projects.
As Partnerships and Philanthropy Officer, you will:
- Manage and grow a portfolio of family Trusts and Foundations, Wealth Management firms, and HNWIs
- Manage accounts worth $215,000 and drive new business worth $175,000
- Contribute to the team target of $7.1 million
- Develop detailed, programme-specific funding proposals
- Steward existing donors and develop new partnerships
- Build strong relationships with donors based on detailed programme insight
Ideal skills and experience:
- At least 1 year in a fundraising role ideally Trusts and Foundations or Major Donor
- Proven track record of securing gifts of c.$20,000+
- Ability to own relationships and manage a donor portfolio
- Methodical, detail-oriented, confident, and persuasive
- Strong sales and relationship-building skills
- Open to candidates from Corporate or Major Donor backgrounds who enjoy proposal development
Benefits include:
- Annual leave: 26 days a year, plus bank holidays.
- Employee pension contribution of 6.5%
- 20 weeks’ full pay or equivalent to new mothers or primary caregivers and 13 weeks’ full pay or equivalent to new fathers or secondary caregivers (this also applies for adoption and surrogacy)
- Five days paid dependents leave per year
- International travel: Visiting their programmes and meeting the entrepreneurs they support is one of the most exciting and rewarding parts of working for Hand in Hand
- Gym stipend: Hand in Hand provide a monthly contribution towards gym membership / fitness or wellbeing activities
- Flexible working: Hand in Hand offer home working as standard on Mondays and Fridays
- Flexible start time between 8am–10am
- Positive, inclusive culture: Being an employer of choice is one of Hand in Hand’s six strategic goals. They aim to have an 80% recommender score (measured via a yearly staff survey). They believe diversity drives innovation and excellence and aim to recruit 33% of all new roles from groups that are traditionally underrepresented in the charity sector.
Expert recruitment for fundraisers and charities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Role title
Operations Officer
About Us
Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:
We work alongside people to help them escape poverty, build confidence, and find community.
Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and
vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.
We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.
Mission
The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other.
Vision
Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again.
Values
These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation.
An organisation that is driven by people with integrity and commitment to the cause. We believe in leadership, development, growth, and continual learning.Ensuring fairness, equity and equality. Creating a place of respect, kindness and dignity for all. A healthy environment where people have fun and can be creative.
Salary £12, 979.20 per year
Permanent Contract. ( Subject to further funding )
Part-Time, 16 hours over 4 days
Monday, Tuesday, Wednesday, and Friday 9 am - 2 pm ( With 1 hour Unpaid Lunch Break )
5-week Annual Leave plus Bank Holidays.
Working from our offices & Centres across Southwark/ Lewisham and Havering and in the community/outreach locations
Hybrid can be discussed during an interview, and Flexible Hours are Also Available. There will be work/ training outside of office hours, with time off in lieu given
Main Purposes of Job and Key Tasks
We are seeking a highly organised and quick-witted Operations Officer to join our dynamic team at Spring Community Hub. The ideal candidate will have experience in operations or project management and excel at managing multiple priorities simultaneously. This role is crucial in supporting the day-to-day operations of the organisation and ensuring smooth workflows across various departments.
In addition to their primary operations duties, the Operations Officer will also play a key role in recruiting and managing volunteers, organising events, and assisting with fundraising activities. The Operations Officer will support impact, monitoring, and evaluation tasks to help demonstrate the effectiveness of our programs to funders and stakeholders.
This is an exciting opportunity for an experienced candidate, preferably from a project delivery or impact measurement and evaluation background.
Primary duties include:
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Administrative and Office Support: Provide daily administrative support to the Operations Manager and team, including scheduling meetings, managing calendars, coordinating logistics, handling correspondence, and overseeing general office administration functions such as phones, mail distribution, supply orders, and facilities management.
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Project Management Support: Assist with project planning and execution, ensuring that timelines and deliverables are met. Help prepare project documentation, track progress, and provide updates to stakeholders. This includes running reports via our CRM system and other tools.
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Process Improvement: Identify areas for process improvement within the operations team and assist in implementing new procedures to increase efficiency and productivity. Contribute to maintaining a quality assurance schedule and support various business support functions.
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Communication and Collaboration: Act as a liaison between different departments to facilitate smooth communication and collaboration. Provide timely updates on project status and operational activities, ensuring transparency and alignment across the organisation.
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Problem Solving: Address operational challenges promptly and effectively, demonstrating quick thinking and resourcefulness to resolve issues as they arise.
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Inventory and Resource Management: Assist in managing inventory and supplies, ensuring timely procurement and distribution of resources to meet departmental needs.
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Volunteer Recruitment and Management: Lead the recruitment, onboarding, and management of volunteers, building strong relationships and fostering a positive and inclusive volunteer culture. Recognise and appreciate the contributions of volunteers and provide them with support and training as needed.
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Event and Fundraising Management: Organise and manage events and fundraising activities, including planning, logistics, coordination, and execution. Work with the team to develop and implement strategies to achieve fundraising goals and ensure successful events that engage the community and stakeholders.
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Customer and Stakeholder Support: Provide exceptional customer service by responding to inquiries and resolving issues with professionalism and efficiency. Represent the organisation at external meetings and events with community partners, local authorities, funders, and other key stakeholders.
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General Office Administration: Support the smooth running of the office by handling routine executive support tasks, event planning, and general office administration. Assist with recruitment processes for staff and volunteers, including job postings and duties related to new hires.
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Compliance and Safety: Ensure adherence to Health and Safety guidelines, risk assessments, and safeguarding measures. Comply with SCH policies and procedures regarding the operation of services and policies.
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Supporting Impact, Monitoring, and Evaluation: Occasionally assist the impact, monitoring, and evaluation (IM&E) function by supporting data collection and analysis, preparing reports, and contributing to the development of data collection tools. Help with the production of reports for internal and external audiences as needed.
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There will be some out-of-hours working occasionally for Events / Development/ Training sessions according to the needs of the business - which you will be able to arrange time off in lieu with your Line Manager.
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The post holder will be required to be flexible to the changing needs of the organisation and as such undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO, Senior Leadership Team and Trustees.
Person Specification
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Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and priorities effectively.
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Communication Skills: Excellent verbal and written communication skills, capable of articulating ideas clearly and concisely.
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Problem-Solving: Strong problem-solving skills with the ability to think on your feet and adapt to changing circumstances.
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Attention to Detail: Keen attention to detail and a commitment to accuracy and thoroughness.
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Technology Proficiency: Proficient in Microsoft/Google Office (Word, Excel, PowerPoint) and experience with project management software (e.g., Zoho, Trello) is a plus.
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Team Player: Ability to work collaboratively in a team environment while also being capable of working independently and taking initiative. A self-motivated, organised, and methodical approach to work with excellent time management skills.
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Interpersonal Skills: Excellent interpersonal skills and the ability to engage appropriately with a wide variety of people, including colleagues, volunteers, partners, and stakeholders.
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Event and Fundraising Skills: Experience in organising events and managing fundraising activities, including planning, logistics, and community engagement.
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Adaptability: Open to change and continuous improvement, with a proactive approach to learning and training as required by Spring Community Hub.
Additional Requirements:
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Flexibility: Willingness to occasionally work outside standard hours for events, development sessions, or training, with time off in lieu of arranged with your line manager.
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Compliance: Understanding of confidentiality, GDPR implications, and the importance of record-keeping and other safe working practices..
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Personal Attributes: Compassionate and empathetic, with a genuine interest in the well-being of others. Ability to remain calm in challenging situations and reinforce boundaries.
This role is subject to a Disclosure and Barring Service (DBS) check.
Commitment to Equal Opportunities
All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying
We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.
We believe diversity is a strength, and our aim is to make sure that SCH reflects the communities we serve.
SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.
We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.
Responsible for staff/equipment
Volunteers/Phone/Laptop
Reporting to…
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Operations Manager
Why Join Us / Benefits
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A warm, welcoming, and passionate working environment.
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People-focused with a friendly and supportive workplace culture
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We are a London Living Wage Employer
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An active commitment to equality and diversity
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We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.
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Generous annual leave entitlement: 33 days annual leave (including bank holidays)
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Company pension scheme.
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Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team
How to Apply
Fill in the application form. You will then be asked to submit your CV.
Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after the interview for the successful candidate)
Closing Date: Interviews to be held Virtually:
Application process:
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Complete our Application form
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Submit your CV with a Supporting Statement.
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Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview
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If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following:
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A Presentation topic will be shared with you in advance
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60-minute Panel Interview with members of the SLT / Board of Trustees - Questions will be shared with you before the interview so that you can prepare.
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Role-specific Practical Task
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Head of Compliance and Development to discuss how we can help.
Spring supports people in crisis to gain independence and live healthy lives in a connected, supportive community through our hub and activities.




The client requests no contact from agencies or media sales.
LOCATION - Remote
Are you looking for an exciting and rewarding role in 2025? Apply for the Corporate Partnerships Manager role at homelessness charity Emmaus UK.
About Emmaus
Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as long as it is needed, meaningful work experience in a social enterprise and a sense of belonging and community. There are currently 29 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
About the role
A key role in the Emmaus UK fundraising team, the Corporate Partnerships Manager is responsible for developing and maintaining a portfolio of corporate relationships that will support Emmaus’s continued growth across the UK. Our partnerships are multi-faceted, combining financial support with pro bono skill sharing, gift in kind support and volunteering opportunities to deliver genuine impact across the Emmaus federation.
Who are we looking for?
The Corporate Partnerships Manager will line manage the Partnerships Fundraising Officer, working together with them to deliver engaging activation opportunities for partner organisations.
Working within the Fundraising and Influence directorate, reporting to the High Value Partnerships Lead, the role will be central to the delivery of the strategic objectives of the fundraising team. By working collaboratively with an experienced, passionate team of fundraisers, you will develop innovative opportunities to bring supporters closer to our work, resulting in engaged, lasting partnerships that deliver the income we need to meet the consistently high demand for all of our services.
What we offer
· £38,950 per annum
· Working hours: 5 days per week, Monday to Friday
· Contract: Permanent
· Pension: Stakeholder pension with 6% employer contribution
· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave
· Training & development: Ongoing training and development
· Volunteering: 2 days allowance each year
· Employee assistance: 24/7 employee assistance scheme is available
· Wellbeing: Weekly wellbeing hour to promote personal wellbeing
· Flexible working: Options available, subject to the requirements of the role
· Life assurance: Death in service lump sum of 3 x salary
To apply
To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 5pm on Sunday 29 June 2025
Please ensure you download the job pack and refer to the job description and person specification when completing your application form.
Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 09, or Thursday 10 July, with any second round interviews taking place week commencing 29 July.
If you would like to arrange an informal discussion about the role, please email us.
Equal Opportunities
Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
The client requests no contact from agencies or media sales.
Communications Assistant
Location: Remote with flexible working arrangements. You will be expected to attend regular team meetings in Bristol (with paid travel and subsistence).
Salary: £26,000 per year FTE, dependent on experience.
Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.
Closing date for applications: 1 July 2025
Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.
First interviews: w/c 28th July 2025
Start Date: ASAP: This is a new post.
About Good Faith Partnership
Good Faith Partnership believes that good things happen when we work together in new ways. Our mission is to create solutions to society’s most difficult problems, including loneliness, the cost-of-living crisis, mental health, and supporting refugees and asylum seekers. We believe that we can improve people’s lives and build a better world by harnessing the power of unlikely relationships and trying something new.
We connect businesses, governments, charities, philanthropists, trusts and foundations, and communities to make lasting change—from incubating projects such as Warm Welcome to rolling out the Home Office’s Homes for Ukraine Scheme. By bringing unusual or different players to the table, we can spark new ideas and unlock new levels of potential.
At the Good Faith Partnership, we value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.
The Opportunity
This is an exciting opportunity for a proactive individual to work within a small, friendly and dynamic team. If you are passionate about communications, and want to develop, grow and hone your skills, this role is a great place to start.
You will provide communications support for Good Faith Partnership and a range of projects we deliver, including:
● The Warm Welcome Campaign for people right across the UK particularly those experiencing fuel poverty or loneliness;
● Welcome Hubs for refugees and asylum seekers;
● ChurchWorks which aims to bring the Christian Church and government closer together to effect positive change in UK society.
We anticipate that the successful candidate will spend around two-thirds of their time supporting the Warm Welcome Campaign and the remainder supporting wider Good Faith Partnership projects.
You’ll work across all aspects of communications, including design and content creation, e-marketing, social media engagement and delivery, events, website management and managing our photo and story libraries. You’ll be delivering communications to support our campaigning and influencing, fundraising, awareness raising, storytelling and brand elevation.
This is an entry level communications post. We’re looking for someone who is organised and systematic, thrives on creating engaging written and visual content, and loves working with all kinds of people. You’ll be encouraged and supported to grow and develop your communications skills and expertise.
Responsibilities
Working closely with the Communications Manager and Director of Communications you will work in the following areas:
Content creation
You will help bring Good Faith’s many projects to life through engaging visuals, videos and communications materials by:
● Creating visual assets using design software such as Canva
● Creating other visual content including short-form video
● Helping commission other visually led content such as banners, flyers and reports
Social media
A significant part of the role includes increasing our reach through social media:
● Creating and scheduling regular content for LinkedIn, Facebook, Instagram, Threads, Bluesky and X
● Using insight data to drive social engagement
● Developing strategic partnerships with relevant accounts on the different social platforms
● Engaging with partners and stakeholders on social platforms—sharing stories with the wider team as standard
● Responding to posts, comments and direct messages
● Monitoring trends through social listening and sharing these with the team
Websites
You will support the Communications Manager by:
● Writing and publishing engaging stories and news items to profile the great work of the team and our projects
● Preparing copy and visuals for web pages in our CMS
● Uploading content to websites
● Ensuring website copy is accurate and up to date
Email newsletters
You will work with the Communications Manager to:
● Support email communications
● Help maintain the email communications database
● Create and schedule email communications, ensuring content has been approved by a team member
● Segmenting audiences to keep communications relevant and engaging
PR
You will support the Communications Manager in a year-round programme of PR and media relations by:
● Creating lists of contacts in our media database
● Helping to amplify our news through our email distribution platform
● Monitoring PR mentions of our projects through our media database
Supporting systems and resources
● Taking responsibility for developing and maintaining accessible communications systems
● Managing our digital image and stories library, keeping stories and case studies up to date and searchable by the rest of the team
● Securely storing and organising documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR
● Supporting, maintaining and developing existing partnerships and managing the systems (including CRM use) needed for communications delivery
Teamworking
● Attending regular meetings, contributing to communications discussions and planning, adapting to social trends as well as opportunities and challenges
● Supporting the delivery of other Warm Welcome and Good Faith Partnership efforts
● Reporting to the Communications Manager, you will work closely with the Communications team and the wider team, as well as our network of partners and supporters.
Person specification
We are looking for candidates with the following skills and experience:
Content creation
● Familiarity with content creation tools such as Canva or Indesign.
● Experience of creating engaging content for social media or other channels.
Social media
● Good understanding of social media channels, including Facebook, LinkedIn, Instagram, Threads, BlueSky, X, TikTok and YouTube.
● Experience of interacting with other users on social media and websites.
● Experience of using web content management systems.
Email newsletters
● Excellent writing and proofreading skills.
● Familiarity with email marketing software such as Mailchimp.
Supporting systems and resources
● Highly organised and the ability to create and manage administrative systems.
● Familiarity with the Google suite of programmes including Google Docs, Google Drive, Google Calendar, Excel Spreadsheets etc.
Teamworking
● Ability to prioritise and balance competing demands on your time.
Competencies and behaviours in our team
The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:
● Committed to the power of relationships to facilitate social change
● Collaborative, inclusive, ambitious, aligning with our core values
● Self-starters with high levels of commitment, energy and motivation
● Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context
● Calm under pressure, and can adapt quickly in a fast-paced environment
● Willing to pitch in to help other team members if needed
● Organised with effective time management skills.
Working arrangements
● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK.
● This role is fully remote, with flexible working arrangements.
● All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
● You will need to have the right to work in the UK.
Supporting your application
● If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us.
● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Communications Assistant role’ in the email subject line and we’ll get back to you as soon as we can.
● Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications.
● For more information, see our website or find us on twitter at @goodfaith
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Fundraising Growth Manager
£39,000 - £40,500pa
City of London E1 8QS and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of Role
The Digital Fundraising Growth Manager will manage our digital paid media planning and delivery, driving audience engagement at all stages of the marketing funnel, specifically with the aim of delivering growth in our supporter base and income.
The post holder will directly oversee all digital paid media activity in line with agreed campaign and year round engagement and fundraising strategies and plans, including but not limited to social media advertising, search marketing, programmatic display, and emerging channels ensuring plans are fully integrated with other engagement and fundraising activity (including owned and earned media across all channels and wider organisational efforts).
Working closely with internal teams and external agencies, you will drive digital fundraising performance across a range of campaign and product offers, optimising media spend; creative and supporter journeys using data-driven insights informed by a rapid and robust test and learn methodology to ensure our investments are optimised for performance.
As the Comic Relief’s paid media champion, the post holder will also play a key role in ensuring alignment of media campaigns with integrated web and CRM journeys to deliver consistent and personalised supporter experiences. Proficiency in Google Analytics 4 (GA4) is essential, enabling the role to analyse audience behaviour, measure performance, and continuously refine strategies to improve outcomes across the full supporter lifecycle.
You’ll be the day-to-day contact for any of our paid media agency partners, ensuring Comic Relief builds collaborative and well managed working relationships that facilitate success.
Join us at the heart of Comic Relief's mission to leverage the power of popular culture to enable people help others and create a just world, free from poverty.
Key responsibilities:
Plan and deliver strategically aligned digital fundraising activity, focussed for the relevant target audiences:
· Contribute to the planning and delivery of a comprehensive digital growth strategy, with specific responsibility for Comic Relief’s paid media across platforms such as Meta, Google, YouTube, TikTok, and emerging channels.
· Directly manage and optimise paid media campaigns to drive audience acquisition, engagement, and fundraising income, innovating and testing new approaches alongside tried and tested methods.
· Collaborate with internal teams to align and integrate paid media activity with broader fundraising and engagement objectives and activity.
· Manage; direct and work with media agencies and platform partners to ensure value for money from our paid media investments.
· Use data-driven insights to continuously improve campaign performance, leveraging analytics tools and A/B testing methodologies.
· Monitor industry trends and emerging digital platforms to explore new opportunities for audience growth.
· Own budget planning, forecasting, and reporting for all paid media activities.
· Support in developing attribution models and performance tracking to measure the impact of paid digital activity on overall fundraising and supporter base growth.
Play an active part in the wider success of our fundraising and engagement strategy by:
· Contributing to the development of team wide annual plans and budgets, using learning and insight to make recommendations that facilitate in year and long-term income and supporter base growth.
· Proactively participate in, and as required, lead aspects of wider team planning activities.
· Keep abreast of the fundraising marketplace and wider legislative and regulatory landscape to identify opportunities to enhance Comic Relief’s digital fundraising activities and ensure compliance of our digital paid media activity.
· Play an active role in the Fundraising & PR Team, working collaboratively to enable inclusivity and diversity in order to drive high performance and an action-oriented culture.
· Undertake and manage ad-hoc duties as needed, ensuring alignment with the scope and responsibilities of the role.
· This role may develop to include line management responsibilities and duties as the portfolio expands in the future. Postholders may be expected to take on line management responsibilities when required.
Person specification
Essential criteria
· Proven experience in paid digital media management, ideally in a growth-focused role within a charity, agency, or brand.
· Technical expertise:
- Demonstrable experience using digital advertising platforms, including Meta Ads, Google Ads, TikTok, YouTube, and programmatic display.
- Experience in audience acquisition and growth strategies, particularly in driving engagement and fundraising through digital channels.
- Excellent data analysis skills with experience using tools like Google Analytics, Meta Business Suite, and campaign performance dashboards.
· Ability to manage multiple campaigns and projects simultaneously, deploying excellent project management, in a fast-paced environment, able to identify risks, issues and dependencies within a project / campaign and to use this information to inform decision making in a timely and accurate way.
· Understanding of and experience of using a CRM system and related analytics or marketing tools.
· Experience of annual planning and year-round budget management, including ability to set detailed budgets and KPIs, reforecast and proactively manage campaign budgets.
· Experience of and capability in briefing and analysing complex data and insight information to produce clear briefs and effective marketing plans.
· Experience of managing marketing planning and tracking, including media planning KPIs and metrics across online and offline channels, and creating campaign alignment and channel integration to optimise campaigns with a focus on income generation.
· Excellent communication skills. Effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working, including:
-Experience of working collaboratively with a range of team members.
-Experience of managing external parties such as creative and media agencies.
-Strong interpersonal skills with the ability to inspire and influence stakeholders.
-Strong stakeholder management and ability to collaborate with cross-functional teams.
· Proactive self-starter and opportunity spotter with proven ability to work independently, managing own work plan to deliver against set goals and objectives to agreed timescales. and learn and develop in a fluid, high impact environment.
· Passion for and commitment to Comic Relief’s mission; values, cultural charter and Diversity, Equity, Inclusivity and Belonging principles and a desire to use digital innovation for social impact.
Desirable criteria
· Line management experience
· Experience of fundraising for both international and national charity causes
· Accredited fundraising or digital marketing qualification
· Experience of working with Salesforce Non-profit Cloud and Marketing Cloud
Perks and benefits:
· Flexible working hours
· Work from home option
· Life Insurance
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Salary sacrifice
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Closing: 11:55pm, 13th Jul 2025 BST
Comic Relief reserves the right to close the role early if a large number of applications are received.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Disability Confident Employer
As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Global Safeguarding Specialist
Contract: Full-time, Permanent.
Location: London, UK or Stockholm, Sweden
UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
Salary and Benefits: for the UK, £48,867- £51,439 per annum with excellent benefits. Competitive salary package for the other location.
About WaterAid
Want to use your skills in safeguarding to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Senior Global Safeguarding Specialist to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team
The WaterAid Global Safeguarding Team sits within the Global People Team, and is a team made up of diverse safeguarding professionals based across a number of WaterAid locations. The Global Safeguarding Team are responsible for ensuring that throughout WaterAid’s work, wherever in the world that maybe, we uphold our ‘Do no harm’ principle and prioritise keeping people safe. The Global Safeguarding Team provide critical safeguarding advice and guidance to all 7 members and 27 countries of the WaterAid federation, to ensure we protect everyone we encounter through our work - including staff, partners, volunteers, contractors and the people in the communities we work - from experiencing any form of harm. This includes setting federation wide safeguarding policies and procedures, providing safeguarding training, case management, management of the Safeguarding Focal Point Network, and sector safeguarding engagement.
We are a remote global team, and the successful candidate must be willing to work independently, and to travel when required occasionally at short notice.
About the Role
This is an exciting opportunity to join the Global Safeguarding Team as our Senior Global Safeguarding Specialist reporting to the Global Safeguarding Director. This is a senior role in the team and will play a key part in managing and supervising safeguarding cases and investigations, as well as providing proactive support and guidance to Members and Country Programmes on a range of safeguarding topics. The role involves a considerable about of proactive prevention work such as designing and facilitating training and resources for a range of audiences (Boards, staff groups, volunteers, communities). The role involves organisation and facilitation of large-scale events and management of the Safeguarding Focal Point Network. This role supports the Global Safeguarding Director in implementing safeguarding policies and standards and works closely to deliver core safeguarding projects across the federation. The team is supported by a Global Safeguarding Co-Ordinator for whom this role line manages, a Global Safeguarding Adviser and a Community Safeguarding Engagement Adviser.
In this role you’ll also:
- Lead and Co-lead safeguarding support country programme / member visits.
- Maintain and update core safeguarding policies and standards as and when required.
- Actively engage with external safeguarding networks to ensure WaterAid continues to contribute to improve sector safeguarding standards and engages in relevant sector initiatives.
- Monitor compliance with global safeguarding standards in relation to core performance indicators.
- Lead on planning and developing, training resources such as webinars, videos, and guidance documents for multiple audiences.
- Be available on call throughout the year and during events as designated to ensure safeguarding advice and support can be accessed across the Global Safeguarding Team 24/7
- Cover for the Global Safeguarding Director in their absence.
Requirements
To be successful, you’ll need:
- Proven track record of working in a safeguarding environment with significant case management experience of at least 5 years.
- Significant experience in conducting safeguarding investigations and risk-based interviewing.
- Experience of report writing skills, including risk assessments and risk management report writing.
- Technical knowledge and understanding of safeguarding and protection principles and standards.
- Understanding and knowledge of applying a trauma survivor centred approach
- Experience of working with vulnerable groups such as young people and vulnerable communities.
- Knowledge of UK and globally relevant safeguarding legislation and guidance.
- Experience of working in challenging, face paced, and complex environments.
- Experience of safeguarding policy design and implementation.
- To be able to confidentiality communicate in English both written and spoken.
- Commitment to WaterAid’s values of respect, accountability, courage, collaboration, integrity and innovation and a working style that reflects these.
- You must be available to travel internationally for an event between 04- 11 October 2025.
Although not essential, we also prefer you to have:
- Spoken and written French, Spanish, or Portuguese.
- Gender and inclusion experience within the international sector
- Qualified sexual exploitation and abuse investigator for example ITQS level 3.
- Appreciation or experience of some of the country contexts in which WaterAid works
View full job description here
Closing Date: Applications will close 12:00 PM UK Time on Monday, 30th June 2025. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found.
We encourage all potential applicants to apply as soon as possible. If you would like to speak to a member of the team about the role, please reach out to Nicci Morgan directly by emailing
How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy.
Benefits
As an organisation WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. So, in addition to our inspiring global mission and engaging work environment, we have a generous benefit package to help you take care of your health, happiness and wellbeing. Further benefits information is available from the country of application.
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Fundraising Lead
£52,408 - £54,654pa
City of London E1 8QS and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of Role
As Digital Fundraising Lead you’ll oversee Comic Relief’s Digital Fundraising & Engagement programme, from strategy to delivery; managing and developing a team of high performing colleagues. You’ll be role modelling and leading expert collaboration across the organisation, and with partner organisations, to deliver integrated digital fundraising and audience engagement growth in line with organisational objectives.
As a digital first organisation, a significant proportion of Comic Relief’s fundraising and public engagement is delivered via digital channels. In this high impact role, you will lead individuals and cross-organisational project teams to innovate, optimise and execute digital strategies and activities including shaping web UX journey’s; designing email communications and integrated digital media campaigns (including media targeting and digital content); and leading product and proposition development, all to deliver agreed annual income targets from a growing active supporter base. Championing innovation, robust test and learn and performance marketing methodologies, the Digital Fundraising Lead will ensure Comic Relief’s investments in digital fundraising and engagement deliver maximum gains towards a just world free from poverty.
Key responsibilities:
Strategy & Planning
· Lead the strategy setting; annual planning and budget setting for Comic Relief’s Digital Fundraising and Engagement activity, including keeping abreast of external trends; innovations and digital developments and exploring how these factor into Comic Relief’s objectives; building financial models, developing business cases, setting and monitoring budgets and managing reforecasts throughout the year.
· Where appropriate, bring x-organisational project teams together to strategise, plan and deliver digital fundraising and engagement change projects.
Delivery & Performance
· Working as a lead within the Public Activation & Individual Giving team, work with the team and wider organisation to champion digital innovation and performance optimisation, specifically leveraging new technologies, tools, approaches and data-driven insights to ensure digital communications and experiences are appropriately targeted, designed and delivered in a way that maximises audience growth, engagement and income; return on investment and / or life time value in line with agreed objectives.
· Ensure a robust and continuous test and learn methodology is applied across the team; results and learnings are recorded, systematically actioned and shared for maximum impact.
· Bring teams together to ensure our Digital Fundraising and Engagement strategies and plans are aligned with organisational capabilities and priorities and
oversee direct interventions to take advantage of opportunities; solve problems and mitigate risks to delivery and performance.
· Lead stakeholders across the organisation, unifying separate digital fundraising and engagement campaigns and activities (paid, owned and earned) to ensure digital efforts and investments are integrated and streamlined to maximise effectiveness and efficiency in delivering organisational goals. This includes collaborating to optimise the website and use of social channels to drive agreed data acquisition, supporter engagement and income KPI’s.
· Accountable for Comic Relief’s:
- development of agreed digital campaigns, content, products and propositions and their performance against agreed organisational objectives and KPI’s.
- paid digital media programme, including the contractual and performance management of external digital agencies, specifically paid digital media, ensuring value for money and delivery to agreed KPI’s. This includes coaching and supporting the Digital Growth Manager to inspire, optimise, manage and evaluate supplier performance.
- email marketing strategy, including strategic use of marketing cloud and integration with CRM to maximise engagement and fundraising, through effective segmentation, targeting and personalisation of audiences and messages. Coach and support the Email / Digital Officer(s) to continuously test, optimise and evolve email activities to achieve agreed KPI’s.
- use of digital data (including GA4) to inform the development and optimisation of user experience and supporter journeys.
- Operate as primary point of contact with BBC Marketing and other partners, specifically in relation to digital fundraising strategies, retaining accountability for the development of Red Nose Day web pages, supplying content and performance tracking.
Leadership & Management
· Manage and coach a team of digital fundraisers to execute fundraising, (acquisition and engagement), activity across digital channels to deliver against agreed plans and objectives to time and to budget, specifically focussed on the UK public audience: individuals and communities of individuals (including schools and workplaces).
· Foster a culture of high performance and build organisational expertise through a structured test, learn and iterate approach where data, learning and insight is used to make informed decisions and implemented swiftly to ensure ongoing optimisation.
· Maintain regular two-way communication and dialogue with staff and peers, ensuring information is cascaded and escalated as needed.
· Provide balanced, constructive feedback, undertake effective performance management to embed accountability and proactively support the professional development and growth of colleagues.
· Proactively undertake performance management, prioritising workplans and setting clear and realistic objectives for individuals based on capacity, expertise, and aspirations, in line with organisational objectives.
· Play an active role in the Fundraising & PR Team, championing best practice, working collaboratively to support on a wide range of projects at peak periods and enabling inclusivity and diversity in order to drive high performance and an action-oriented culture.
Person specification
Essential criteria
· Experience of designing, implementing and optimising digital strategies and user journeys to achieve ambitious B2C sales/fundraising outcomes for a high profile brand.
· Significant experience of paid, owned and earned digital channel planning and delivery; media buying and performance management, including attribution modelling/tracking.
· Extensive knowledge and proven technical experience of using Customer Relationship Management systems (CRM); Email Service Providers (ESP) and Google Analytics (GA4) & associated systems to optimise engagement and income.
· Experience of designing and leading the development and execution of digital products and content for defined audience segments based on data insight.
· Experience of defining digital strategy and designing and managing budgets including planning, building and managing detailed, annual and campaign models and budgets.
· Proven team leadership, line manager and effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working. Able to demonstrate a coaching approach to effectively manage and motivate a team.
· Effective relationship builder with the ability to influence stakeholders and partners with proven evidence of leading and working effectively in cross-functional digital project teams to deliver organisational goals from high impact below the line public campaigns.
· Good working knowledge of regulatory requirements related to digital marketing activities, including GDPR; PECR and advertising standards.
· Commitment to Comic Relief’s values, cultural charter and Diversity, Equity, Inclusivity and Belonging principles.
Desirable criteria
· Experience working with Salesforce Non-profit Cloud and Marketing Cloud
· Accreditation / Qualification in Fundraising or Digital Marketing
· Experience of working within the charitable sector, including knowledge of relevant legislation and the specific considerations related to the digital fundraising context
· Evidence of deploying AI technology to pursue organisational goals and objectives
Perks and benefits:
· Flexible working hours
· Work from home option
· Life Insurance
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Salary sacrifice
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Closing: 11:55pm, 13th Jul 2025 BST
Comic Relief reserves the right to close the role early if a large number of applications are received.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Disability Confident Employer
As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.