Practice Manager Jobs in Hammersmith, Greater London

In this role you will:

• Be a central and focal advocate for stakeholders who engage with the programme, from Carer Poverty Alleviation Team members, wider Carers Trust colleagues and external partners.
• Coordinate a Carer Poverty Alleviation Programme Partner learning framework, committed to sharing practice in the delivery of high quality support for unpaid carers across the UK.
• Contribute to the UK Programmes Team in achieving its objectives, making sure current data and evidence informs team plans and overall Carers Trust strategy.
• Undertake a range of programme and grant making activities to support and drive the ambitions outlined within Carers Trust’s strategy.

We are seeking a confident, experienced and motivated Fundraising Manager to join our team. This is a key role in ensuring that we continue to secure the resources we need to provide our vital services and activities for refugees, asylum seekers and other migrants in South London. 

We would love to hear from you if you have: 

• Substantial experience of building relationships with and securing funds from Trusts and Foundations. 
• An understanding of and empathy for the challenges faced by migrants who are in crisis or at risk. 
• An understanding of the challenges and opportunities faced by small, local voluntary organisations in ensuring sustainability. 

Our organisation

South London Refugee Association is a well-established and impactful charity grounded firmly in our local area and trusted by our local migrant communities. We balance providing essential frontline services with work to advocate and campaign for change. We value the knowledge and experience our service users can bring to our organisation and involve those with lived experience at all levels.

Benefits include:

• 25 days annual leave (pro rata)
  • 3 additional days given when the office closes at Christmas
  • 1 additional day each year, after 2 years service, up to 30 days
  • 2 week paid sabbatical after 7 and 10 years' service
• Group reflective practice
• Ongoing learning and development opportunities
• 5% employer pension contribution
• Cyclesheme and travelcard loan 
• Being part of a committed, supportive and inclusive team

St Michael’s Fellowship is looking to recruit a full time, permanent Service Manager to work within one of our family residential assessment centres.

At the heart of our work lie values of compassion and respect for the parent as an individual, and a belief in the capacity of every human being for positive change. With these values we work to break the cycles of disadvantage, change family dynamics, and create new opportunities for children.

Service Manager Responsibilities:

• To become the Ofsted Registered Manager of Crawford House and take overall responsibility for the assessment and support services based at the centre.
• To effectively lead and manage the staff team, and facilitate and empower staff contributions to team discussions, decision-making, day to day work, and the development of the service.
• To take overall responsibility for the centre this includes practice, some administrative and financial responsibilities.
• To ensure a high standard of social work practice in the centre and that staff are clear about their responsibilities and duties.
• To help create and maintain a safe learning environment within the service.

Other responsibilities outlined in our recruitment pack.

For more information and to apply, please download our job description, recruitment pack and equal opportunities form from our website via the apply button. 

Closing date: 5th June 2024.

Please note that we consider applications on a rolling-basis and therefore this job advert may close before the stated date.

New Horizon Youth Centre runs a busy day centre from Monday to Friday, providing basic needs to young people experiencing homelessness and a one-stop-shop for housing advice, youth work activities, counselling, jobs, education and training support. The Services Manager (Day Centre) is a brand new role for the organisation. They will work as part of the existing Youth Work Team to provide vital additional capacity and expertise to respond to the significantly increased demand we have been experiencing. This role is primarily focused on delivering our frontline day centre service each week. You will spend around 2-3 days per week frontline as our Duty Manager ensuring the smooth running of the day centre. You’ll also be responsible for coordinating our weekly rota, line managing the team, overseeing our Locums, Students and Volunteers programme, supporting with donations and day centre stock, and delivering staff training . You should be passionate about supporting young people who are unsafe or facing homelessness, be able to motivate a multi-disciplinary team of staff and have the energy to problem solve in a fast-paced environment on a daily basis. 

Salary: £37,024 - £41,600

Closing Date: 10am, 3rd June 2024

Role Overview:​

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• Provide infrastructure support to local voluntary and community sector (VCS) groups and social enterprises. ​

• Engage in one-on-one and outreach meetings to better support community needs. ​

• Develop and manage VCSE networks focusing on key themes like Children, Families, and Young People, Health and Wellbeing, Digital Isolation, and Safeguarding. ​

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Key Responsibilities:​

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• Develop and oversee the implementation of detailed work plans for the development and funding advice service. ​

• Assist VCS organisations with monitoring, reviewing, and evaluating their impact. ​

• Provide guidance on funding streams, review proposals, and offer feedback. ​

• Advise on legal structures, policies, and charity registration processes. ​

• Planned and delivered training programs in collaboration with EHCVS staff or external trainers. ​

• Promote best practices and support the development of business plans, fundraising strategies, and quality assurance policies. ​

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 Networks ​

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Network Development:​

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• Lead the development and promotion of a VCSE network in Ealing. ​

• Maintain and expand the membership database. ​

• Organise and facilitate network meetings and produce a monthly E-News. ​

• Support the development of local VCS networks and ensure effective communication through regular news updates and an online community calendar. ​

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Strategic Development ​

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Strategic Planning:​​

• Develop strategic initiatives to enhance the capacity and sustainability of VCS organisations. ​

• Identify emerging trends and opportunities in the third sector to inform strategic planning. ​

• Work with the senior management team to integrate strategic priorities into operational plans. ​

• Facilitate the development of long-term strategies for growth and impact in the community. ​

Partnership Development:​

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• Create partnerships with employers, sector bodies, trusts, and foundations. ​

• Develop bespoke partnership proposals and support partners in their engagement with EHCVS. ​

• Act as an account manager for key relationships, ensuring ongoing communication and collaboration. ​

• Report to partners on the impact of their contributions and provide stewardship activities.​

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Fundraising and Income Generation:​

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• Lead the strategic planning for income generation, focusing on innovation projects and core organisational costs. ​

• Manage and update the funding pipeline, seeking opportunities with corporates, trusts, and foundations. ​

• Work with the CEO and team to develop new and existing projects for funding. ​

• Write and submit funding proposals, ensuring alignment with EHCVS goals.​

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Support to Development Team:​

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• Collaborate across the Funding and Group Development Team to meet service delivery targets. ​

• Provide strategic input and support to ensure the success of development initiatives. ​

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Other Duties ​

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• Assist in producing briefings, information, and web material. ​

• Assist in producing monitoring and evaluation information. ​

• Assist in developing and organising events. ​

• Represent Ealing & Hounslow CVS at meetings and events relevant to your project. ​

• Undertake other related project duties as may be required. ​

• Work in cooperation with other members of the staff team of EHCVS and attend appropriate internal and external meetings. ​

• Support EHCVS with other project developments and funding applications to funders. ​

• Undertake occasional additional duties commensurate with the responsibilities of the post as identified by EHCVS’s Board of Trustees. ​

Monitoring and Evaluation ​

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• Record monitoring information; review the progress of current projects on a weekly basis and manage upwards. ​

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• Prepare written evaluation reports for EHCVS projects and services. ​

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• Support the funding and development manager and development services manager in monitoring information collated from the service as and when required. ​

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• Weekly and monthly reporting. ​

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Corporate Responsibilities ​

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• Ensure that Equal Opportunities and all other EHCVS organisational policies are actively implemented and adhered to in all areas of your work. ​

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• Work with EHCVS staff and volunteers to effectively achieve the organisation’s objectives. ​

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• Ensure all volunteers working with you are given appropriate induction and provide information and support for all volunteers working for EHCVS. ​

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Management and Support ​

• ​​The postholder will be employed by Ealing & Hounslow CVS and supervised and managed by the CEO. ​

• ​Manage the Development and Funding Manager and Partnerships and Networks Manager​

• ​Participate in regular supervision, team meetings, and organisation-wide staff meetings. ​

• ​An individual induction and training plan will be agreed upon. ​

Welcome to Retail with a difference.

Please note this is a field-based role covering the Surrey and Middlesex areas.

What if every sale you made, every display you created, every customer you enticed in, made a difference to someone’s life? And to your local community? Here at a Princess Alice shop, it does. 

We are a quality retailer with care at our core. Every sale you make, makes a world of difference to the patients we support – and their families and friends. We are on over 40 high streets, turning takings directly into outstanding care. Care you make possible, and can take pride in. 

As an Area Manager, you are our Ambassador on the high street, and we never forget that. We are big enough to support you with professional distribution, campaigns and training, yet small enough for you to see the real impact your work has. Locally. In our Hospice. Every day, our Customers know us, value the quality of our offer and are proud of turning their purchases into priceless care.

About the role: 

As an Area Manager, you’ll lead and support shop teams across your designated area, made up of paid and voluntary staff. You will take full accountability for the profit of a mixed portfolio of shops in the Surrey and Middlesex area; this accountability extends to all income streams and controllable shop expenses. You will also be instrumental in developing and delivering, through your shop teams, high levels of supporter experience through well-presented shops and excellent supporter service. You’ll work closely with the Head of Retail and other Hospice colleagues in the day to day running of the business and contribute to all future development. 

This is a full time, field-based role. You will have an office base but the majority of the working week will be spent in shops with a need to travel daily between your shops. You’ll need to hold a current driving license (maximum 6 penalty points). The role also includes working ad hoc weekends, as needs of the business require.

About You: 

This position would ideally suit an experienced Area Manager, with a background in charity. However, we welcome applications form Area Managers with a solid background and transferable skills from the retail industry.

With proven people management experience, you will be confident, friendly, and possess excellent communication skills coupled with a high degree of competence in IT skills.

You will be self-motivated, able to handle conflict, problem solve and develop working relationships at all levels. Additionally, you will be extremely well organised, flexible and able to manage several tasks simultaneously.

As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service
• Training support and development opportunities 
• Employee Assistance Programme – promoting staff wellbeing 
• Access to blue light card discount 
• Access to Pension Scheme 
• 25% discount in our shops

If you are a dynamic and organised person and you feel you have the skills and experience for the role, we would love to hear from you!

Discover a career where retail means more. The difference is You. 

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.

Thank you for considering a Research and Evaluation manager role with Redthread. We are a team of compassionate, collaborative and courageous professionals committed to empowering young people to change their lives.

Be at the forefront of innovation and thought leadership around preventing violence impacting children and young people. Join us as our Research and Evaluation Manager during this pivotal time for our mission - not only by ensuring we evidence our impact, but also by helping us make it on the wider provision, systems and policies affecting young people from often the most marginalised communities. 

For this role, you would need to be able to think analytically and creatively, work collaboratively, and have a good hands-on understanding of research and evaluation methodologies and approaches. You will have excellent project management skills, and be able to engage with internal and external stakeholders at all levels, as comfortable building a relationship with a team member as you are liaising with our clinical colleagues, academic evaluators and funders.  

If that sounds like you, then come and help us demonstrate and maximise our impact for young people, funders, the wider sector and decision-makers.

Please check out our website for more information on the services we provide and learn more about us, including our commitment to safeguarding, equity, diversity and inclusion. Here is an animation that was created with our Youth Ambassadors, and these clips, C4 News- Young Women's Service, BBC News - YVIP and ‘A day in the life’ will give you a taste of what we do every day.

Job Description

Post Title: Research and Evaluation Manager

Location: Hybrid working from Redthread Head office (London Brixton), with flexibility to work some days from home. Regular site visits in London and Birmingham are required.

Hours: 37.5 hours per week.

Salary: £41,916 per annum + benefits

Contract type: 12-month fixed term, with the possibility of extension subject to funding.

DBS Check Required: not required

Responsible to: Head of Policy and Research

Purpose of the Post

We are seeking a dynamic and experienced Research and Evaluation Manager. The primary focus will be on leading our research and evaluation to demonstrate and maximise our impact for young people, funders and wider sector stakeholders, along with driving our journey towards becoming a gold-standard learning organisation.

We are committed to putting children and young people at the heart of everything we do and making sure we learn from and continuously improve the impact of our services. This role is critical to our ability to demonstrate our impact, innovation, and thought leadership and to support our strategic goals.

We need someone who can think analytically and creatively, works collaboratively, and has a good hands-on understanding of research and evaluation methodologies and approaches. To succeed in this role, you will need to be a confident leader, experienced in a range of research approaches, have excellent project management skills, and be able to engage with internal and external stakeholders at all levels.

You must also be a skilled communicator, as comfortable building a relationship with a team member as you are liaising with our clinical colleagues, academic evaluators and funders.

Day to day, this role is pivotal to Redthread as it engages and underpins all our functions, from services, fundraising, and policy, to external communications. They will report to the Head of Policy and Research and provide expertise and specialist guidance across the organisation.

How to apply:

If this sounds like the right role and organisation for you, please go to our website where you will find a downloadable job description with a person specification, including details of the terms and conditions of the post.

We encourage you to read through the job pack and the person specification carefully, as we will shortlist applications using the essential criteria.

Day Opportunities Manager – working with adults with learning disabilities

Salary:                                up to £28,350 per annum

Hours: 35 hours per week (Monday to Friday)

Responsible for: Day Opportunity coordinators, seniors and support workers, volunteers and service users

We have an exciting opportunity to join Centre 404’s Learning and Leisure team as the manager of our Day Opportunities service.  This service supports adults with a wide range of needs to be active members of the community, increase their independence, develop their life skills and set themselves goals and achievements to work towards.

The post holder will be responsible for line managing the team who plan and deliver a broad programme of social and educational community-based activities.  You will oversee the smooth running of the service and be responsible for quality assurance while ensuring the identified aims of the programme are met. You will also oversee all associated administration, the recruitment and management of relevant staff and volunteers, and contribute to the running and ongoing development of the service.

The role will involve balancing multiple priorities, including strategic planning as well as hands-on work alongside the rest of the team, ensuring a person-centred approach is maintained at all times and involving people in decision-making structures. There is ample scope for personal and professional development.

This job does require you to be an experienced manager who has planned and developed sessions for people with learning disabilities and led and motivated a team to ensure positive outcomes for people using the service.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of vulnerable children and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

We are excited to be advertising the role of Psychotherapy Service Manager at Respond, to lead our team and the development of our psychotherapy services with autistic people and people with learning disabilities who have experienced trauma and their families.  Many of our clients may have experienced complex or multiple traumatic experiences including sexual violence, domestic abuse and neglect.

The Psychotherapy Service provides predominantly longer-term therapeutic support of a year or more, depending on how the work is funded, to an average of 130 unique individuals per year.  The current team of 10 are made up of 4 senior therapists (reporting to the postholder), 4 therapists and 2 honoraries in training, the majority of whom are Arts therapists and work within a psychodynamic and/or systemic model.

We welcome applications from experienced Psychodynamic Counsellor/Psychotherapists, Arts therapists, Psychologists or Family Therapists who are passionate about our work. You will work psychodynamically, champion our trauma informed approach including our reflective practice model and have the opportunity to influence and shape the development of the psychotherapy service.  Leading the small team, you will provide clinical leadership and be Safeguarding lead, ensuring we continue to provide high quality psychotherapy services.  We are offering the role at 4-5 days per week, working in a hybrid manner flexibly. You can also hold your own small case load of clients, supervisees and/or consultancy work within the role.

This is a unique and specialist role and we recognise that you may have more experience in one clinical area or client group than another, given the breadth of our work and whilst you may be experienced in working psychodynamically as a therapist and as a line manager, you may be newer to leading a service for example. Or you may have a great deal of other experience and understanding of the needs of our clients from other work.  We are flexible to develop the right candidate who is passionate about improving the lives of autistic people, people with learning disabilities and their family members.  

If this sounds like the kind of role that would interest you, we’d really welcome your application. Please also get in touch if you have any questions.

Further information about Respond     

Respond is entering the last year of our three-year strategy, in which we will continue to be focusing on our psychotherapy service, which is a core part of Respond’s offer as a charity for now thirty-four years.   Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services which include advocacy, training and consultation.

An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics. 

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma. 

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.      

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.     

Note all of the above days per annum stated are pro rata’d for part time employees.    

If you’d like to find out more about this role, please read through the job description and person specification.

When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.    

Deadline for applications – Monday 3rd June 9am.

Interviews  - Thursday 13th June in person in London.

Who we are

The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.

Our mission - To ensure that young people who have been excluded from school are not excluded from society.

Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.

Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.

The Basics

Salary – £32,000 to £38,000

Reporting to – COO

Location – London office based with expectation to travel to regions and some flexibility to work from home

Hours – Full time 37.5 hours

Job overview

The Operations Manager role is a new position to support our next growth phase. The role will manage the effective running of the charities day-to-day operations working across the organisation to ensure organisation efficiency. You will also play a central role in overseeing the delivery of parts of our services such as Career Taster Days and regional events.

This is a broad role, which requires a dynamic person who can lend their hand to support a wide range of projects. You will be an impeccable communicator and be on the forefront of continuous improvement.

Please see full job description attachment or go to our website. 

We’re recruiting a part time Marketing and Communications Manager to support the development, implementation and management of innovative marketing campaigns to drive awareness, interest, and income across all areas of our work.

Job Type: Fixed Term Contract (Mat Cover)

Hours: 28 hours per week 

Salary: £31,196.80 pro rata (based on FTE of £38,996)

Location: Hybrid – FSRH London office (London Bridge) and home working.

Marketing management

• Supporting our Head of Marketing to develop cross-organisation marketing plans to help us achieve our member retention objectives and reach new audiences.
• Leading projects with our Members Services Team, Education and Training, and External Affairs teams to understand the market and customer need for our products and services.

Marketing activities

• Lead on the delivery of effective marketing plans for a range of audiences and outputs, including but not limited to our online and in-person events, qualifications, training and assessments, and clinical guidance, guidelines and standards.
• Write engaging copy for both online and offline marketing collateral – including news stories, blogs, email communications, print and digital adverts, and social media.
• Segment and tailor marketing communications for a range of audiences by professional role, membership type, and level of involvement with us.
• Manage regular email communications with our registered users (those who express an interest in us) and candidates (those currently learning with us) to support their journey towards becoming a member.
• Develop and manage the marketing activities for our core member publication The British Medical Journal in Sexual and Reproductive Health (BMJ SRH)
• Proactively manage a content calendar to help keep track of our range of communications.
• Collaborate with our Digital Marketing Officer to repurpose content from our website and campaign publications for use on social media.
• Ensure all communications practices are GDPR compliant.

Marketing intelligence

• Support the Head of Marketing with desk-based research / activities to help us better understand and engage with newer audiences (e.g., physician associates, pharmacists).
• Monitor and report on the effectiveness of marketing campaigns, using a range of tools (e.g., Google Analytics, CRM reports, Google Data Studio), working closely with our Digital Content Manager and Data Manager.
• Proactively look at ways to improve the overall effectiveness of marketing campaigns, using data and insights to inform this.
• Track and monitor email campaign effectiveness and make recommendations for improvements, most notably during our annual member renewals campaign.

Brand management

• Champion our FSRH values, brand guidelines and style guide, supporting the Head of Marketing to keep our templates and materials up-to-date and implemented correctly.
• Support the development of event specific content for in-person and online events, and occasionally assist as an FSRH representative.
• Produce slides for our CEO / Officers where needed to help share information about FSRH’s work.

You will have experience:

• Developing and delivering successful and multichannel marketing and communications plans
• using email marketing tools and segmenting communications to suit specific audiences
• working across social media platforms and creating tailored content
• using data to understand audiences, measure the success of campaigns and improve effectiveness
• an understanding of GDPR and how it is applied in practice
• copywriting skills for a variety of audiences on different communications channels, both online and offline
• with tools such as Mailchimp, Hootsuite, website content management systems (CMS) and Google Analytics
• Microsoft office skills with a knowledge of Office 365
• positive communication skills, both written and verbal with great attention to detail and proof-reading abilities
• the ability to work flexibly to respond to changing priorities.
• interest in sexual and reproductive healthcare (SRH)

We will offer you:

A range of benefits at FSRH to support staff wellbeing, including:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Flexible working culture
• Pension and life assurance scheme:
• 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• ‘Free Lunch’ Thursday (in office)
• Interest free season ticket travel loans
• Enhanced maternity, paternity, adoption, and neonatal pay
• Ongoing training and development

To Apply

In order to fulfil this role, you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Please send your CV and covering letter 

Deadline for applications is 17 June 2024.

Interviews are likely to take place w/c 24 June 2024.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality, and encourage applications from people of all backgrounds and are working hard to minimise unconscious bias.

A.  Role:

Be the first point of contact for DPG and perform a variety of administrative and clerical tasks.

B. Duties and Responsibilities:

Together with our Practice Manager and Admin Assistants, you will ensure the smooth running of the office.  Your duties will include: 

· answering phone calls, putting callers through, taking telephone messages, returning calls;

· receiving visitors, collecting them from Main Reception, and liaising with fee-earners about them;

· opening incoming post, scanning post, and the dispatch of outgoing post;

· Maintaining office security by following safety procedures and controlling access via reception;

· assisting with certain aspects of Health & Safety within the office;

· arranging couriers and taxis as required;

· using the firm’s internal email system to send and receive messages;

· using the firm’s case management system (SOS Connect) to look up and input client details on the database;

· running messages and delivering/collecting documents;

· keeping the office and meeting rooms tidy;

· making sure that the photocopiers and fax machine are supplied with paper:

· ordering stationery and other office supplies;

· assisting with the archiving process;

· assisting the Practice Manager with projects and tasks;

· proactively trying to improve the office operation under the supervision of the Practice Manager;

· complying with agreed office procedures as described in the Office Manual;

· working with the partners and support staff to ensure that the office is run smoothly and efficiently, covering the work of others where required;

· attending staff meetings;

· dealing appropriately with the money of the firm, its clients and the Legal Aid Fund.

· complying with the firm’s equal opportunities policy;

Person specification:

• An interest in our ethos and the firm’s commitment to defending civil liberties, anti-racism, equality and social justice.
• Excellent interpersonal skills; on the phone and in-person.
• Strong organisational and time management skills.
• Superb attention to detail.
• Great IT skills – ability to type, computer literacy, and the ability to learn our various systems, including Office365.
• An ability to prioritise tasks.
• An ability to write clearly in plain English.

Job Description – Supporter Retention Manager (Individual Giving)

Reporting to: Senior Manager, Public Fundraising

Location: London Hybrid working: Mondays office-based, rest of the week flex.

Contract: Permanent

Hours: 35 Hours

Salary: £39,414-£41,488

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare 

FareShare is the UK’s largest charity fighting hunger and food waste. We are the only charity operating on a national scale, in partnership with our network, to redistribute edible surplus food to over a million people across the UK​.

In addition to providing food, these charities and community groups help tackle the root causes of poverty and provide vital services such as domestic violence shelters, breakfast and after school clubs and older people’s lunch clubs​. Thanks to the surplus food from FareShare, our network is supporting people to have better access to food, form stronger connections and reduce isolation to improve mental health​.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The Role

FareShare has a dynamic fundraising department that has seen incredible growth in support in an incredibly short space of time. We are now looking for a proven Supporter Retention Manager to join us as we embark on our next phase of deepening engagement with current and new supporters.

This newly created role is an integral part of the Fundraising team’s growth plans to become a £40 million income generating team.

Working closely with the Supporter Acquisition Manager, Supporter Experience Manager (Fundraising Operations) and the wider Fundraising team, the post-holder will lead on stewardship campaigns encompassing Warm Appeals, Regular Giving asks, Supporter newsletters and cross-sell campaigns across FareShare’s audiences. Line management of an Individual Giving Officer (or Assistant) may form part of the roles and responsibilities further down the line.

The role offers a fantastic opportunity for a proven Individual Giving professional to help drive innovation in supporter retention and development and make a decisive contribution to a high-performing team.

Main areas of responsibility

1.Plan and deliver the Warm Appeals programme in line with agreed budget targets and annual workplans

• Campaign manage the Cash Appeals programme at all stages, from initial planning through to supplier management and post-campaign analysis
• Develop and implement a rolling programme of Regular Giving Asks.

2.Develop and manage a seamless supporter journey and consistency of messaging from the initial touchpoint through to longer-term giving

• Work with the Supporter Acquisition Manager and the Supporter Experience Manager on planning, delivering and managing a seamless supporter journey and consistency of messaging from the point of acquisition
• Actively monitor Supporter attrition levels and implement measures to mitigate disengagement
• Hold regular catch-ups with the Supporter Acquisition Manager and the Supporter Experience Manager to optimise collaborative working across both teams
• Keep up to date on the latest trends and techniques in Supporter Stewardship and apply learnings as appropriate on retention initiatives.

3.Maximise opportunities for cross-team campaigns

• Collaborate with the wider fundraising team on new and existing income generation opportunities.

4.General duties

• Provide support to the Individual Giving team where necessary.

Person Specification

As an employer committed to Equal Opportunities, we will assess applications in line with the criteria, outlined above, that we consider either as being essential or desirable in this role.

Essential Criteria

Experience

• Demonstrable track record in planning, implementing and managing Supporter Stewardship programmes
• Data Selection, Targeting and Segmentation experience
• Experience of working with fundraising budgets
• Experience of working with and managing suppliers including Marketing agencies
• Demonstrable track record in growing income from Individual Giving audiences
• Experience of writing post-campaign reports for a range of audiences
• Experience of using Salesforce CRM

Skills, Abilities and Knowledge

• Strong project management, prioritisation and planning skills
• Ability to work under pressure and meet deadlines
• Proficient user of Microsoft Office
• Working knowledge of the Fundraising Regulator’s Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.

Desirable Criteria

• Demonstrable understanding of Supporter Acquisition
• An interest in the impact of food waste on the environment
• An interest in food poverty and its causes

Values and behaviours

• A commitment to Equality and Diversity
• An understanding of, and enthusiasm for, FareShare’s mission and strategy
• A commitment to continuous professional development
• An empathy with Volunteers and an understanding of their needs
• Flexible and non-judgemental approach to people and work
• Willingness and ability to travel in the UK.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Key Details

Salary: £49,500 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance and flexible/hybrid working.

Hours: 35 per week over 5 days. 

Contract type: This is a full time, permanent role. 

Location: Hybrid working with options for flexibility to work from home - the postholder will be expected to work from our central London office regularly, 2-3 days per week. 

About the Role

Reporting to the Head of Campaigns, and working closely with your fellow Campaigns Managers and the wider campaigns team and legal teams, we are looking for someone to design, develop and run impactful and engaging legal campaigns at Good Law Project. 

This is an ideal opportunity for an individual with a passion for the work of Good Law Project who wants to use their campaigning background to help increase our impact, our income and our supporter growth and engagement throughout our legal campaigns. We have ambitious goals and are looking for somebody who brings determination, and the ability to design and deliver legal campaigns in a dynamic and fast paced environment. The role will require enthusiasm, flexibility and the ability to think creatively and strategically. 

We recognise that experience and skills can be gained in a variety of ways including through your lived experience, personal life and interests as well as professional career experience. We welcome applications which meet the person specification through any of these - including from candidates who have experience campaign marketing or communications, and across private and not-for-profit sectors.

What we’re looking for

• Experience of managing campaigns and contributing to the development of campaign strategies.
• The ability to apply political knowledge to develop effective campaign approaches and tactics.
• Experience of developing and implementing digital campaign strategies that have helped secure change and/or raised income.
• Experience of evaluating campaign performance and impact.
• The ability to work positively and collaboratively in a fast-paced, agile environment.
• Proven ability to lead project teams.

What We Do

• Good Law Project is a not-for-profit campaign organisation which uses the law to hold power to account, protect the environment and ensure no one is left behind.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• In August 2022 we established an independent SRA-regulated law firm in London, Good Law Practice, to support and develop our work. 

• See our website for more information. 

Further Information / How to Apply

To view the full job description, personal specification, interview stages, Good Law Project values, our structure chart and to apply for this role - click on "Apply via Website".

Contact

If you have any questions about this role, please click "Apply via Website" to view our contact details.