Practice manager jobs in kensington and chelsea, greater london
Here at the IOP we are looking for a Community Support Officer (Engagement and Volunteering for a fixed period of 12 months) to support us in our mission.
What is it like working at the IOP?
The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.
Our comprehensive benefits package including:
- An excellent pension scheme - (up to 12% company contribution)
- Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
- Floating bank holidays (choose where to take your bank holidays throughout the year)
- Generous annual leave (25 days starting as a standard)
- Flexible working and much more!
The Role
What will I be doing?
As the Community Support Officer (Engagement and Volunteering), you’ll be at the heart of our work to build a vibrant, inclusive physics community. You’ll be the first point of contact for our volunteer-led Groups, Nations, and Branches — helping them to thrive, connect, and deliver meaningful activities that bring physics to life.
Your role will be varied, people-focused, and purpose-driven. You’ll:
- Support and empower volunteer committees with planning, elections, onboarding, and governance
- Design and deliver engaging training and resources to help volunteers feel confident and connected
- Celebrate and recognise contributions through awards, spotlight stories, and appreciation campaigns
- Coordinate inclusive events and forums that foster collaboration and community
- Use data and feedback to evaluate impact, improve experiences, and inform decision-making
- Champion collaboration and best practice across committees, departments, and the wider IOP network
You’ll work closely with passionate physicists, volunteers, and colleagues across departments — from Communications and EDI to Learning and Skills — to ensure every member feels supported, valued, and inspired.
Projects you work on may include:
- Creating a new Volunteering Guide and Welcome Handbook
- Designing and delivering onboarding and training for new committee members
- Organising flagship events like the annual Committee Welcome Day
- Helping shape our first Volunteering Development Plan and inclusive volunteering strategy
You’ll also be part of a wider team of Community Support Officers, each with their own focus area, working together to build a connected, thriving membership community.
Who will I work with?
As a Community Support Officer (Engagement and Volunteering), you’ll be part of a dynamic, collaborative environment where relationships matter. You’ll work closely with:
- The Community Support team and Student & Early Career Support Officer – sharing insights, coordinating efforts, and supporting each other to deliver a seamless member experience.
- The wider Membership department – especially colleagues in Professional Registration, Events & Conferences, and CPD – to ensure volunteer activities align with member development and recognition.
- Cross-functional teams across the IOP – including Science and Innovation, Education and Workforce, EDI, and Public Engagement – to embed inclusive practices and amplify the impact of volunteer-led initiatives.
- Members across our Groups, Nations and Branches (GNBs) – building trusted relationships with committee members, volunteers, and local champions to support their work and celebrate their contributions.
- External partners and sister societies – occasionally collaborating on joint events, campaigns, or volunteer initiatives that extend our reach and deepen our impact.
You’ll be a connector, a collaborator, and a champion for community – helping people feel supported, empowered, and proud to be part of the IOP.
Ideally, we hope you’ll apply if your skills include:
Essential Criteria
Whilst we’re not looking for perfection, we are looking for someone who:
- Loves people – you’re empathetic, approachable, and passionate about helping others feel seen and supported
- Thinks inclusively – you understand what makes engagement meaningful and accessible for everyone
- Communicates clearly – whether it’s writing a guide, running a training session, or answering a query
- Is organised and proactive – you can juggle priorities, meet deadlines, and keep things running smoothly
- Is digitally confident – you’re comfortable using tools like Salesforce, MS Teams, and online platforms
- Is a team player – you collaborate, share ideas, and support others to succeed
Experience working with volunteers, committees or in a membership or charity setting is a big plus — but if you bring the passion and potential, we’ll support you to grow.
Nice to have
- A full driving licence and access to a car is desirable, as some travel may be required.
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!
Application
Alongside your CV, please ensure you include a cover letter stating how you meet the person specification.
How will I be working?
The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.
Why should I want to work for the IOP?
The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.
To apply for this role please click the link below, best of luck with your applications!
We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.
We strive to make physics accessible to people from all backgrounds.



The client requests no contact from agencies or media sales.
Charity Support Officer
Location: Remote, with regular meetings in London, applicants must be based in or around London
Salary: £27,700 - £29,000 per year
Contract: Full-time with opportunities to work flexibly over 4 days
Reporting to: CEO
About AWN
All Ways Network (AWN) is a UK-registered charity dedicated to empowering non-profits that support diverse Muslim communities across the UK, particularly those with an annual income under £1 million towards becoming fundable.
We provide grassroots organisations with vital services from bid-writing and application reviews to webinars, training, and tailored charity support. This helps them access funding, strengthen governance, build capacity, and adopt best practices in a challenging funding landscape.
Committed to equitable grant-making and a stronger civil society, AWN champions the vision of: “Thriving non-profits empowering Muslim communities to enrich UK society.”
Role Overview
We are seeking a proactive and collaborative Charity Support Officer to help deliver AWN’s mission. You will be the first point of contact for grassroots charities, offering practical guidance, signposting, and building trusted relationships that enable organisations to grow in confidence and resilience. The role involves strengthening governance, compliance, and fundraising capacity, as well as supporting organisations to identify challenges and find practical solutions.
The non-profits you will support work across a wide range of areas for example: women, health and wellbeing, youth, homelessness and poverty, family services, sports, faith groups, crime and gangs, prisoners and ex-offenders, refugees and asylum seekers, drug addiction, older people and rehabilitation, and many more.
Bringing a strong awareness of the barriers facing small charities particularly Muslim-led groups, will be key to helping them build long-term sustainability and impact.
Key Responsibilities
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Act as the first point of contact for charities and community groups, managing a varied caseload and balancing priorities.
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Carry out needs assessments to understand organisations strengths, challenges, and funding needs, and develop clear action plans.
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Provide tailored support, including health checks on governance, compliance, finances, and funding readiness, offering recommendations and signposting to specialist services (e.g., Cranfield Trust, CVS, Charity Excellence etc).
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Advise on funding opportunities, strategy, and application readiness, with referrals to bid-writing support where needed.
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Deliver workshops, webinars, events, and one-to-one sessions to build skills, knowledge, and confidence of grassroots organisations.
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Work collaboratively with organisations and AWN colleagues (including via the triage and referral system) to identify challenges and develop practical, sustainable solutions.
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Build and maintain strong relationships with charities, funders, and sector partners across the voluntary, public, and charity sectors.
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Represent AWN at external events, conferences, and meetings, helping to organise and deliver events linked to your work.
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Keep accurate records on the CRM, gather feedback, write case studies, and contribute to monitoring, evaluation, and service development.
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Support AWN’s communications by contributing updates for the website and social media.
What We’re Looking For
We’re looking for someone who is approachable, empathetic, and motivated to make a difference. You’ll have a natural ability to listen, build trust, and meet people where they are, while offering constructive and practical support. Patience, curiosity, and cultural awareness will help you understand the diverse realities of grassroots charities and the communities they serve.
Alongside these personal qualities, you’ll bring a good understanding of the charity sector and the challenges facing small non-profits across the UK, for UK Muslim-led organisations. You’ll have exceptional knowledge of governance, compliance, and funding pathways, and the confidence to guide organisations towards growth, resilience, and long-term impact.
Essential Criteria
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3+ years’ experience within the UK charity sector (domestic, not solely international).
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Strong understanding of charity governance, compliance, and the UK funding and grant-making landscape.
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Insight into the needs and challenges of small and grassroots non-profits, with awareness of the systemic barriers affecting Muslim-led organisations.
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Experience supporting or advising charities, community groups, or local networks to build capacity and resilience.
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Ability to work collaboratively with organisations, offering constructive and practical guidance.
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Excellent communication and interpersonal skills with confidence in public speaking and engaging a wide range of stakeholders.
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Strong organisational and administrative skills with attention to detail and the ability to manage multiple priorities.
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Demonstrated ability to work independently, take initiative, and adapt in a fast-paced environment.
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Comfortable working autonomously and as part of a small team, with minimal supervision.
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Confident using technology to deliver support and manage work effectively, including CRM systems, Microsoft Teams, and other digital tools.
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Experience in one or more of the following areas:
- Community engagement and outreach
- Event or project coordination (online and in-person)
- Delivering presentations, workshops, or training sessions
- Monitoring, evaluation, and learning activities
Recruitment Process
Interviews will take place early October 2025.
The process will include two stages: one online and one in-person (to be held in the City of London).
Exact dates will be confirmed before the application deadline.
The client requests no contact from agencies or media sales.
Barnardo's are seeking a Senior Policy & Public Affairs Lead for Cymru / Wales. The postholder will be responsible for developing and delivering Barnardo's policy and public affairs activity across Cymru / Wales, using intelligence and feedback to plan and deliver influencing activity that delivers transformational change for children. You will work closely with our policy advisors, frontline services, communications team, and our voice and influence team to bring the voices of children and young people to decision makers in Wales in order to make childhoods safer, healthier, happier, and more hopeful.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
At Barnardo's we are committed to safeguarding and promoting the welfare of children and we expect all staff and volunteers to share in this commitment. Our safer recruitment processes mean that the safety and welfare of the child is paramount at every stage of the process and therefore, we adopt rigorous scrutiny in our pre-employment checking. This post is subject to a range of pre-employment checks including a Criminal Records Enhanced Disclosure for the successful candidate.
About Barnardo's
At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.
Our basis and values
The client requests no contact from agencies or media sales.
This growing and powerful charity is ambitious and committed to supporting young people affected by violence and their families. As their new Finance Officer, you’ll play a key role in making sure every penny is managed with precision, transparency and purpose, helping them make a bigger impact in the communities we serve.
About the role
Location: South East London, a short walk from Peckham Rye station (with some flexible working)
Salary: £26,000 – £30,000 per annum, depending on experience
Contract: Temporary (strong possibility of a temporary to permanent transfer)
Hours: 35 hours per week
You’ll be the go-to person for all things finance, working closely with the Director of Finance and Operations. From processing day-to-day transactions to supporting annual audits, you’ll ensure their financial systems run smoothly and in line with best practice for charities. Your role will involve:
- Processing accounts payable and receivable with accuracy and timeliness.
- Preparing monthly management accounts and variance analysis.
- Managing staff expenses and ensuring policy compliance.
- Assisting with budgets, forecasts, VAT returns, Gift Aid claims and payroll.
- Reconciling bank accounts and ensuring financial records are audit-ready.
- Tracking restricted and unrestricted funding streams to meet donor reporting requirements.
About you
You’ll bring at least two years’ experience in a financial role (ideally within a charity) and a working knowledge of VAT, Gift Aid and managing diverse funding streams. You’ll have:
- Great attention to detail and the ability to meet deadlines.
- Confidence with Excel and ideally Xero.
- A knack for explaining financial matters clearly to non-finance colleagues.
- A proactive, problem-solving mindset and a collaborative approach.
An AAT qualification (or equivalent) would be great, but what really matters is your ability to keep the finances watertight while sharing their passion for the mission.
Why join us?
- Flexible working arrangements to support work–life balance.
- The chance to be part of a passionate, close-knit team.
- Work that directly contributes to safer, stronger communities.
- Opportunities for ongoing professional development.
If you’re looking for a finance role where your skills directly help to change lives, this is your opportunity.
To apply for the position of Finance Officer through TPP Recruitment please send your CV.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
South Kilburn Trust is seeking a passionate Community Engagement Coordinator. This role involves recruiting and training local volunteers, conducting door-to-door outreach, organizing events that foster cohesion among South Kilburn's 7,500+ diverse residents, and transforming community insights into action through partnerships with local organizations including the local council. The ideal candidate will be approachable, organized, and committed to social justice, with strong communication skills and experience motivating teams,supporting the community to actively take part in shaping the future of South Kilburn.
Reporting to: Community Engagement, Partnerships and Marketing Manager
Benefits: Pro-rata share of 25 days (FTE) annual leave and bank holidays. Company Pension Scheme. Flexible working*.
Location: Mostly in person in our South Kilburn office.
Expected Start Date: September 2025
About South Kilburn Trust
South Kilburn Trust (SKT) is a Community Development Trust working to improve the lives of residents in an area of London that is undergoing a long-term physical regeneration. It is the role of the Trust to identify the needs of local people and to advocate for them. We are a small and dynamic team dedicated to working with residents to make positive change in our community!
Job Description
Job Purpose
The aim of this role is to enhance community relations, ensuring that residents are heard, supported and engaged in important change in South Kilburn. South Kilburn is home to more than 7,500 people, many of which have been impacted by long term regeneration. Involving residents in shaping their future is central to our purpose, whether by ensuring local assets and amenities work for them, or by influencing service delivery. This makes the Community Engagement Coordinator an exciting and important role within the team.
Main Tasks:
Volunteer Recruitment, Training and Coordination
· Recruit and maintain a team of twenty active volunteers from the local community to assist in community building initiatives.
· Develop and deliver a volunteer programme to engage the South Kilburn community which will likely include, but not limited to:
o Community research and consultation
o Promoting community cohesion through events
o Mobilising residents through participation in action groups, community forums and resident panels.
· Train volunteers in peer-engagement and consultation practice,
· Induct and supervise skilled volunteers, as necessary.
Community Cohesion and Wellbeing
· Encourage and inspire volunteers to work as a team, take ownership of each activity, and to celebrate collective successes,
· Involve volunteers in planning and delivering community projects and events.
Resident Voice
· Community Conversations: Conduct outreach in the community with trained volunteers, including door-to-door surveys, pop-up stalls and focus groups.
· Collect and systematically analyse information gathered through outreach and community consultation.
Widening Participation
· Increase rates of community participation, belonging and pride across all segments of the community in South Kilburn.
· Use creative methods to increase engagement based on needs identified by all sections of our diverse community.
· Contribute to a new system of representative community governance, enabling the resident body to speak with one voice.
· Document and build a narrative of the work we do within the community, including findings from surveys, resident spotlights, opportunities, and initiatives.
Empowerment and Progression
· Seek opportunities for the community, within the community, working to engage interested residents and community groups to participate in and lead on initiatives.
· encouraging residents to get involved in the resident led partnership group, support with preparing and informing them of the process.
Partnerships and Information Sharing
· Seeking local opportunities; maintaining awareness of events and activities in around South Kilburn, working with volunteers to disseminate accurate information and signposting,
· Maintain relationships with a wide range of stakeholders including locally based partner organisations, community groups, and Brent Council officers.
· Participating in and documenting internal and external community events and activities; contributing to a narrative of life and activity in South Kilburn and the work we do here at SKT.
Other
· Be an ambassador for SKT and ensure our values: open, empowering and caring are upheld by the volunteer team.
· As we are a small but growing team, the Community Coordinator is expected to participate in team actions, mobilising through outreach and events to increase our collective impact for the community.
Person Specification
Essential Qualities:
· Approachable and personable,
· Organised and proactive,
· A good facilitator and convenor,
· Passionate about people and social justice,
· High level of empathy, an understanding of regeneration, and experience of supporting and involving communities experiencing stress.
· Committed to the principles of equal opportunities and diversity.
Essential Skills and Knowledge:
· Demonstrable ability to plan and manage own workload,
· Experience in leading and motivating teams,
· Excellent verbal communication and active listening,
· Persuasive, credible and determined,
· Can demonstrate initiative.
Desirable:
· Digital communications experience; familiarity with using social media and content creation.
· Spoken Arabic, Somalian, Tigrinya, French, Portuguese, Spanish, or other widely spoken minority language in South Kilburn,
· Knowledge of community organising techniques and methodology.
*’Flexible working’ means this role could suit someone wanting to work 9am to 5pm or 10am -6pm, four days a week or shorter hours over more days to fit around childcare commitments, for example.
To formally apply, please submit a CV and supporting statement (ideally a maximum two sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, setting out your interest and motivation in applying for this role.
SKT is committed to safer recruitment practices, and this role is subject to successful completion of references, DBS check and a six-month probation.
Working with the communty to shape the future of South Kilburn.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Come and make a difference by joining our team reaching people who find it most difficult to access advice. Money Advice Plus work both locally in Sussex and nationwide. Our mission is to help people manage their money effectively, and our independent, confidential and flexible approach is tailored to individuals’ needs, allowing us to reach those who find it most difficult to access advice. You will be joining a large team of Money Advisers providing specialist level debt and benefit advice and casework.
You will have lots of variety, providing telephone specialist debt and benefit advice and casework across a range of projects. If you are available to work in our Brighton and Hove office you will also deliver face-to-face advice both in the office and other outreach locations including Foodbanks and with inpatients.
Ideally you will hold a qualification in Money Advice, obtained either through the Institute of Money Advisers or the Money and Pensions Service. If you do not have a qualification, you must be prepared to work towards obtaining this, included some study in your own time. You will have excellent communication and digital skills, be comfortable delivering advice in person and by phone, and be able to plan and organise your work effectively.
If you'd like to learn more about the post, or would like to apply in different format, please contact Nick Vaughan (details in our job pack).
If you'd like to discuss the role before applying, please contact Nick Vaughan. Please tell us how you meet the Person Specification contained in the attached document when applying.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: (UK) £30,170 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate).
We are delighted to be recruiting for a Partnerships Officer to join our team. Working alongside other team members, you will play a key role in enhancing the long-term financial sustainability and growth of Mary’s Meals. You will play a key role by providing support through the grant cycle specifically focused on the grant reporting and proposals to existing donors. You will also provide support on reporting and stewardship materials for corporate partnerships and high net worth donors, to meet the needs of our existing donor base and capitalise on opportunities that arise.
Other key duties include:
- Responsible for writing high-quality proposals and reports to a range of major donors, including corporate bodies, HNW individuals, trusts and foundations.
- Support the Partnerships Manager to research, coordinate, and develop strategic philanthropic giving opportunities.
- Provide ongoing support to funding relationship managers within MMI Partnerships team with a focus on major donors and across the Mary’s Meals network in developing relationships and influential networks with a presence in our programme delivery countries and beyond.
- Develop compelling written stories, resources and materials to support the communication and impact of our work
- Work with the Partnerships team to support and coordinate effective organisational systems and processes for the completion of funding pitches, proposals and reports.
- Conduct effective due diligence checks on existing donors and ensure procedures are in place for all partners.
- Maintain global pipeline of existing donors, with the opportunity to uplift and cultivate these relationships
With exceptional organisational skills, you will be comfortable working across multiple projects and coordinating contributions across all parts of the organisation and will bring relevant experience of designing and developing compelling funding proposals and reports. You will have strong writing skills with the ability to tailor your approach to a variety of audiences and bring the impact of our work, and our story, to life. You will be confident in your communications and will have the ability to engage in a variety of interactions with colleagues across the movement. You will have the opportunity to work closely with colleagues across the global family and your work will make a tangible difference to those suffering the effects of extreme poverty in some of the world’s poorest communities.
Partnerships Officer JD
About us:
We are happy for you to work remotely and flexibly, in a way that best supports your work life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.6 million children who today will receive Mary’s Meals.
We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.
Our Benefits:
- Minimum of 34 days annual leave (pro-rated for part time working patterns) including bank holidays, increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
- Flexible working
- Employee Assistance Programme
- Life assurance
- Medical insurance for candidates located in Kenya, Liberia, Malawi and Zambia
- Pension - depending on the location of the candidate. For international candidates - any pension contribution paid as part of salary will be subject to normal statutory deductions/ taxation
Additional Information:
Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates (UK, Malawi, Zambia, Liberia, Kenya, Spain, Italy, Canada and Ireland), please reach out for more information about salaries in other locations.
This is a fantastic role where your daily work has real impact. Please click Apply to send your CV and a short covering note, highlighting your suitability and motivations in considering this role.
Closing date for applications is Thursday 4th September 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Applicant Privacy Statement
Our vision is that every child receives one daily meal in their place of education.
The client requests no contact from agencies or media sales.
We are looking for an experienced and customer-focused administrator to lead on the administration of the CLPE Learning Programme, which includes courses that take place both in person at the Centre and online as well as INSET training and consultancy delivered at other locations around the country. You will also be part of the Centre’s administration team to support the day-to-day running of the Centre and help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience. This will include providing reception cover, greeting visitors, answering phones, supporting tenants and event bookings, and providing general admin support to the team based at the Centre.
You will be based at our beautiful Grade 2 listed building in Southwark. Your usual working hours will be 2pm to 6pm to provide Centre admin cover during this time, but this role will also require occasional evening or weekend working to fulfil event commitments, and flexibility to provide cover for staff leave. Due to the nature of your duties, and fixed hours, this role is not suitable for flexible or home working.
Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy.
This is an extremely interesting and varied job. As well as working closely with our teaching team, responding to enquiries and bookings, and arranging logistics for courses and events taking place at the Centre, you might also be supporting our librarian with a book launch, welcoming our trustees to a meeting, or looking after a famous children’s author.
Your duties will include:
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Providing the first point of contact for all enquiries relating to courses, webinars, CPD or other events, by email and phone, as well as responding to general enquiries
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Coordinating all booking information for courses, INSET training and consultancy
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Carrying out data reconciliation and reporting using systems such as Zoom and Xero
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Updating webpages for courses and events
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Managing all event logistics, including joining details, invoicing, gathering feedback and on-the-day support / room set-up / catering
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Arranging travel and accommodation when necessary
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Working with the Centre Manager/s to ensure the smooth running of the building for visitors, staff and tenants
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Managing room bookings, including responding to enquiries, confirming and recording bookings and sending invoices
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Managing the Centre signing in system for guests
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Ordering supplies and supporting the wider CLPE team with ad hoc administrative tasks
You will need good administration and organisational skills and the ability to work under pressure, as well as excellent attention to detail and customer service skills. You should also have experience of working in a customer-facing role and / or supporting schools and other education settings. An understanding of financial sales processes, including online booking processes, and competence with Microsoft Office, Teams and Zoom will be essential.
You should also be confident that you are able to manage physical aspects of the role, including setting up event rooms and moving furniture when necessary
If you are interested in being part of our team and taking on this key role, we’d love to hear from you. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.
Closing date: Thursday 28 August 2025
The client requests no contact from agencies or media sales.
Full time, 35 hours per week
Permanent
Grade EL, Salary £40,375.40 per annum (London-based) or
Grade EN, Salary £36,798.94 per annum (Outside London)
Number of roles: Two positions: Membership Marketing Executive and CPD Marketing Executive
Location: Euston, London / Outside London
Closing date: Monday 15 September 2025, 09:00am
Interview dates: Wednesday 24 – Friday 26 September 2025 (in-person interviews if possible).
If you're a proactive and creative marketing specialist eager to make a real difference in primary care, we want to hear from you!
The Royal College of General Practitioners (RCGP) is excited to be recruiting for two new Marketing Executive positions; each focused on a specific portfolio:
Membership Marketing Executive
The Membership portfolio plays a pivotal role in driving our growth strategy by delivering impactful, member-centric campaigns, initiatives, and activities. Our focus is on strengthening engagement, retention, and acquisition by clearly communicating the Membership Value Proposition (MVP) at every stage of the member lifecycle. Guided by a ‘member-first’ approach, we place the voices and experiences of our members at the centre of our work – ensuring that the stories we tell and the assets we create foster meaningful connections and lasting impact.
CPD Marketing Executive
The Continuing Professional Development (CPD) portfolio is vast and varied – it encompasses conferences, courses and webinars; online learning, toolkits, podcasts; practice programmes, consultancy, and journals – all designed to support primary care professionals throughout their medical careers. Our aim is to drive awareness and greater usage with the College’s learning opportunities; alongside supporting transformational change to enhance content development, brand and engagement, and digital experience.
We're the UK’s largest professional body for general practitioners (GPs), representing over 55,000 members working hard for their patients. Every day, GPs manage over 1 million consultations — and we’re here to support them, as their professional home.
Tackling the GP workload and workforce crisis, reducing health inequalities, and responding to the climate emergency are at the forefront of the RCGP's work, underpinned by our recently launched corporate plan. As Marketing Executive, you'll join the College at a time when member acquisition and engagement has never been more crucial.
As part of a marketing team of four, you will start to make a real difference from day one. You'll plan, manage, deliver and evaluate end to end marketing campaigns that drive engagement and reinforce the value of College membership to our audiences.
We're looking for confident and creative communicators with a sharp eye for detail – both written and verbal – and the ability to craft compelling messages across channels, particularly email, web and social. You will be adept working with various marketing tools and juggling multiple projects. You will also enjoy collaborating with teams, influencing and managing stakeholders to ensure smooth execution of plans that make a real impact.
To succeed in these roles, you will be experienced at project managing campaigns from start to finish. You'll have excellent organisation skills, strong audience-led copywriting and content creation skills. You’ll be an enthusiastic innovator, keen to apply a test, learn and optimise approach, with a passion for member engagement and professional development.
You’ll join a thriving, supportive and growing team of marketing professionals with responsibility for driving member acquisition, retention, engagement and value. Our team includes experts in digital marketing, portfolio management, and campaign delivery.
The RCGP provides a supportive culture for your own learning, with opportunities for you to stretch yourself and test out different ways of working. We value innovation, collaboration, and the wellbeing of our staff, and offer a comprehensive benefits package, including:
- 27 days’ annual leave (plus bank holidays)
- Flexible working and hybrid options (2 days a week in office if based in London)
- Generous pension scheme (8% employer contribution)
- Season ticket loans, cycle scheme
- On-site gym at 30 Euston Square
- Professional membership subscription, and more.
If you are looking for a varied and fast-paced role, would enjoy working in a team environment and want to make a vital contribution at a critical time for the GP profession, these roles are for you.
To apply, please read the full job description and person specification within the Candidate Pack, and click 'Quick Apply' via the RCGP Vacancies page to complete the application form. Please indicate if you'd like to be considered for both roles or a specific portfolio.
For an informal discussion about the role(s) and if you require any adjustments during the application stage, please contact the RCGP Recruitment team.
The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
~ Building a sustainable future for general practice ~
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Membership Engagement Officer
Salary: £26,000 – £30,000 (DOE)
Location: Central London (hybrid working, 3 days a week in the office)
Contract: Permanent, full-time
The Talent Set are delighted to be supporting a leading membership association in their search for a proactive and personable Membership Enaggement Officer to help grow, retain, and engage its nationwide network of members.
Key Responsibilities Include:
· Build strong relationships with both prospective and current members, ensuring they receive maximum value from their membership
· Research, identify, and qualify new business opportunities across events, sponsorship, and partnership activities
· Represent the organisation at industry conferences, networking functions, and meetings (UK and occasional international travel required)
· Plan and deliver creative campaigns to attract and convert new members
· Liaise with partners to enhance and expand a portfolio of member benefits and commercial schemes
· Monitor engagement levels and take action to address potential non-renewals
· Maintain accurate, timely CRM records and produce regular progress reports on membership targets
· Support the delivery of commercial and sponsorship initiatives alongside the events and partnerships teams
Person Specification:
· Confident in meeting new people and building professional relationships
· Friendly, energetic, and determined, able to spot opportunities and turn them into results
· Comfortable explaining membership benefits or services in a clear and simple way
· Professional when dealing with senior contacts or decision-makers
· Pays close attention to detail
· Strong communication skills, both written and in presentations
· Able to work independently while also contributing to a team
· Quick learner, able to understand new or complex topics efficiently
· Experience managing contacts, sales, or leads using a CRM
· Proven track record of hitting targets or goals
· Previous experience in not-for-profit or trade association environments
·
Interviewing and hiring immediately, apply today so you don’t miss out!
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).
We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Domestic and Sexual Violence Caseworker to play a pivotal role in our Newham Domestic and Sexual Violence Support Service.
Sounds great, what will I be doing?
The Newham Domestic and Sexual Violence Support Service is a community-based initiative offering integrated support to individuals who have experienced domestic abuse, sexual violence, forced marriage, honour-based violence, female genital mutilation, or violence related to sex work. Delivered in partnership with local agencies, the service uses approaches such as casework, Independent Domestic and Sexual Violence Advocacy (IDSVA), and Multi-Agency Risk Assessment Conferences (MARAC) to provide holistic, person-centred care. Its aim is to not only assist survivors directly but also to raise awareness within the community about domestic and sexual violence and the support available.
The role involves delivering tailored support through safety planning, risk and needs assessments, and one-to-one sessions, empowering survivors to make informed decisions and develop independent living skills. It requires working closely with multiple agencies to meet needs effectively, building strong relationships with community and statutory organisations, and contributing to good practice and policy development. Service user involvement is promoted through events, networking, fundraising, and consultations, while maintaining confidentiality and adhering to safeguarding policies at all times.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
It calls for experience in working with vulnerable individuals, especially those involved in both on- and off-street sex work, along with a strong understanding of the challenges they face and the barriers to accessing services. The role requires the ability to support people who have experienced trauma, as well as excellent verbal, written, and IT skills. A good grasp of safeguarding issues and their practical application is essential, alongside knowledge of health and social care services and the legal framework relating to sex work. A valid driving licence is also required.
In line with Section 7(2) b & e of the Sex Discrimination Act 1975, this position is open to women only.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employment Services in Haringey.
Sounds great, what will I be doing?
The role involves managing a dynamic caseload of clients with mental health conditions, providing tailored employment support in line with IPS (Individual Placement and Support) fidelity and contract targets. This includes assessing needs, creating and adjusting employment plans, and delivering practical assistance such as career advice, job search strategies, CV preparation, interview coaching, and workplace support. The postholder will actively engage with employers to create opportunities, promote inclusive practices, and build strong partnerships with community and clinical teams to address clients' holistic needs. Responsibilities also include maintaining accurate records on the NHS database (RIO), ensuring compliance with organisational policies, and participating in supervision, training, and service improvement activities to enhance outcomes for minority and disadvantaged communities.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will have experience supporting individuals with mental health conditions in securing, returning to, or retaining mainstream employment. They should have a strong understanding of employment models such as IPS (Individual Placement and Support) and be committed to employment retention and IPS fidelity. Experience in health or social care settings is essential.
Excellent communication and interpersonal skills are required to engage clients and build effective relationships with stakeholders and partners. The candidate should be confident in presenting services, promoting client solutions, and managing time effectively in a results-driven environment.
A solid understanding of relevant policies, including Health & Safety, Data Protection, Equality & Diversity, and the Equality Act 2010, is essential. They must be open to feedback and professional development, and able to travel across the designated borough.
The candidate should be person-centred, empathetic, and committed to equality. Strong administrative and IT skills, including client assessments, action planning, and accurate record-keeping using Microsoft packages and databases, are also key to the role.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Purpose of the Role
We are looking for a Multimedia Producer to lead on the day-to-day production of video content, including filming and editing, as well as supporting with ad-hoc design work for the charity.
About Chance to Shine
We are Chance to Shine: a children’s charity dedicated to harnessing the power of cricket to transform the life prospects of young people in the UK.
It is our mission that all young people have the opportunity to play, learn and develop through cricket. We want them to learn a love of the game and to find a sense of belonging through the sport, developing their wider wellbeing and life skills to help fulfil their potential.
Established in 2005, we have a long-term track record of delivery in state schools and under-served communities, bringing best-in-class cricket programmes to young people aged 5 to 24 who might not otherwise have the opportunity to play. All our programmes are completely free for everyone involved, from schools and community groups to young people and their families.
Key responsibilities
· Capture high-quality video content at Chance to Shine events, programmes, and community initiatives.
· Produce and edit compelling video content for use across digital platforms, including social media, websites, and email campaigns.
· Create broadcast-quality assets to support media outreach and press opportunities.
· Develop creative concepts, scripts, and storyboards that align with strategic objectives.
· Conduct on-camera interviews and direct pieces to camera with professionalism and sensitivity to context.
· Organise and maintain a well-structured archive of video content for ongoing and future use.
· Design and produce engaging video graphics, including lower thirds, stings, and motion elements, in line with our brand guidelines.
· Support the creation of day-to-day graphic design materials, such as infographics, social assets, event materials, and presentations.
· Contribute to the broader work of the Communications & Digital department, assisting with various tasks and campaigns as required.
Skills, Knowledge & Personal Competencies
· Ability to deliver high-quality content under tight deadlines, while maintaining attention to detail.
· Excellent organisational and time management skills, with the ability to juggle multiple projects simultaneously.
· Creative thinker with a passion for developing engaging and original content ideas.
· A proactive self-starter who can take projects from concept to final edit independently.
· Good understanding of the social media landscape, including video best practices for each platform.
· Strong skills in motion graphics and graphic design, with an eye for visual storytelling.
· Strong written and verbal communication skills, with the confidence to engage with a range of stakeholders.
Experience & Qualifications
Essential:
- 1-2 years’ experience of filming and editing at a professional level
- Proficient in Adobe Creative Cloud, particularly Premiere Pro and After Effects, or equivalent video editing software
- Confident in operating professional camera equipment, including models such as the Sony FX30, or similar DSLR cinema-style cameras.
- Willing to travel throughout the UK, Full clean UK driving licence
Desirable:
- Ability to produce motion graphics
Benefits
- 25 days annual leave (with additional non-contractual time at Christmas when the office is closed)
- 8% non-contributory employer pension
- Private medical healthcare
- Employee health cash-back plan
- Long-term sickness insurance
- Life assurance - four times your annual basic salary
- Season ticket loan scheme
- Flexible working
- Enhanced maternity/paternity pay
- Generous sick pay
- Volunteering 2 days per year
- OpenBlend - an innovative coaching and performance management tool
- Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
- Cycle 2 Work Scheme
The client requests no contact from agencies or media sales.
Purpose of the Role
To coordinate Imkaan’s engagement with parliamentary spaces, campaigns, and influencing work. The postholder will support the organisation’s advocacy strategies, develop political communications, and strengthen relationships with policymakers, stakeholders, and the media to further the rights and recognition of Black and Minoritised women and girls affected by violence.
The Parliamentary and Campaigns Coordinator will lead Imkaan’s parliamentary engagement and campaigning activity, ensuring the voices and experiences of Black and Minoritised women and girls are heard at the highest levels of decision-making.
You will build relationships with MPs, peers, parliamentary committees, and government departments, track legislation and policy developments, and coordinate public campaigns to influence change. You will also work closely with Imkaan’s members to support grassroots mobilisation and bring frontline voices into national conversations.
This is a strategic and creative role for someone with strong political instincts, excellent communication skills, and a deep commitment to justice for Black and Minoritised women and girls.
Key Responsibilities
1) Campaign Strategy and Development
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Support the design and delivery of evidence-based campaigns aligned with Imkaan’s strategic priorities.
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Work with internal teams to craft campaign messages informed by research and sector data.
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Develop and deliver campaigns that highlight the lived experiences and rights of Black and Minoritised women and girls
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Work with the Communications Coordinator to create campaign messaging and digital content aligned with Imkaan’s values. Support the mobilisation of members and allies around key policy moments (e.g. consultations, votes, legislation)
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Monitor impact of campaigns and contribute to cross-organisational reflection and learning.
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Contribute to cross-organisational policy influencing strategy and calendar
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Track political developments, maintain contact records and parliamentary timelines
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Ensure alignment between parliamentary work and Imkaan’s wider research, policy, and membership activity.
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Support the Policy and Research Manager and Executive Director with high-level influencing opportunities and responses.
2) Policy and Parliamentary Engagement
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Monitor UK parliamentary activity, including debates, inquiries, and relevant policy developments.
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Prepare briefings, reports, and policy responses for government and parliamentary audiences.
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Coordinate engagement with central/local government and VAWG coalitions.
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Build and maintain relationships with MPs, peers, parliamentary researchers, and civil servants
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Track and respond to relevant legislation, debates, select committee work, and inquiries.
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Coordinate Imkaan’s parliamentary engagement strategy, including briefings, evidence submissions, and event planning
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Prepare Imkaan representatives and members for parliamentary meetings and public speaking engagements
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Support high-impact events, including parliamentary roundtables, receptions, and cross-sector briefings.
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Draft political content, including statements, open letters, and responses to emerging issues.
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Support the leadership team and Board with communications materials, media briefings, and stakeholder messaging.
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Identify and amplify stories and case studies for campaigns and public awareness.
3) Membership and Sector Outreach
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Disseminate Imkaan’s work and campaigns across the membership and wider VAWG sector.
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Represent member interests within campaigns and coordinate cross-sector advocacy.
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Support members to engage in political and public campaigning, including training, resources, and shared actions
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Ensure campaigns reflect the priorities of frontline organisations and are shaped through regular consultation
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Work collaboratively with partners and allies across the women’s, anti-racist, and human rights sectors.
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Evaluate campaign activities against strategic objectives and funder requirements.
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Contribute to planning documents, project reports, and performance tracking systems.
Person Specification
Essential Experience
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This post is open to Black and Minoritised women only as permitted under Schedule 9, Part 1 of the Equality Act 2010 (Occupational Requirement).
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Experience building strategic alliances and working with policymakers or media.
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Demonstrated ability to deliver campaigns or events involving multiple stakeholders.
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Experience working in the VAWG, criminal justice, immigration or voluntary sector.
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Experience working in parliamentary affairs, public policy, campaigns, or advocacy within a values-led organisation.
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Strong understanding of UK political and legislative processes, including how to influence parliamentarians and policymakers.
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Excellent written and verbal communication skills – able to produce briefings, prepare spokespeople, and speak publicly.
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Experience developing or delivering campaigns that create impact and mobilise public or political support.
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Strong relationship-building skills and ability to engage confidently with a range of stakeholders.
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Deep commitment to anti-racism, intersectional feminism, and the rights of Black and Minoritised women and girls
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Analytical ability to summarise and interpret complex policy landscapes.
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Project management and organisational skills.
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Media relations and knowledge of digital campaigning.
Desirable Experience
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Experience supporting grassroots or community-led campaigning
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Familiarity with relevant policy areas such as VAWG, immigration, policing, education, or health
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Understanding of framing, messaging, and movement-building in a political context
Values and Behaviours
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Commitment to anti-racism and feminist values.
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Collaborative and inclusive approach to working.
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Flexibility and responsiveness to fast-paced political developments.
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Strong team player who contributes to shared goals and values.
What we offer
30 days annual leave + public holidays (pro rata)
Flexible working arrangements
Pension contribution
Private Health Care (BUPA)
Meeting Free Fridays
Supportive, feminist working environment
Opportunities for learning and development
Imkaan is a feminist organisation dedicated to addressing violence against Black and minoritised women and girls.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who you are
- You are someone who shares and can mobilise the charity's values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition, and Sustainability.
- You are someone who see's the person and their strengths first rather than their challenges
- You are someone who is creative, loves problem solving and brings empathy to their work
- You are someone who loves to promote a sense of can do and positivity even when the going get touch
Who we are
Balance is a specialist leanring disabilities and mental health charity committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, volunteer for us and who benefit from our services.
Main Responsibilities of the Job.
- To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition, and sustainability in your conduct and approach to your work
- To be creative and personable in developing the skills, confidence and interests people with complex needs and interests
- To build sustainable and positive role modelling with the people you support, their families and your colleagues each day you come to work.
- To bring ideas, flair and interest to your day to day work, the charity's development and the promotion of what we do.
What we expect from you
- To be available during our day centre operating hours of 0900 - 1600 up to 36 hours per week
- To be ready to undertake training in line with the charity's workforce development plan
- Be able to use, or willing to learn how to use our technology and systems we use to deliver our services
- To help build a collaborative and forward looking organisation that recognises the strengths and abilities of everyone that uses or delivers its services
Benefits of Working for us
The charity ensures the following benefits for all its operational staff:
- A baseline commitment to pay the London living wage to all its front line staff as a minimum entry level standard
- A commitment to training and professional development to support internal progression in and beyond the charity.
- Inclusion in and 3% employers contribution to the charity's pension scheme.
- Generous annual leave allowance of 25 days a year plus bank holidays and an additional day off for your birthday.
- Access to a range of discount schemes.
- Access to the charity's employee assistance programme.
- Access to travel card loan, and bike to work scheme.
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the

The client requests no contact from agencies or media sales.