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Top job
YMCA St Paul's Group, Multiple Locations (On-site)
£29,235.65 per year
Passionate Housing Support Officer dedicated to supporting and empowering Young People and residents at YMCA SPG
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Chiswick, Greater London (On-site)
Uxbridge, Greater London
England, United Kingdom
London, Greater London
£29,235.65 per year
Full-time
Permanent
Job description

Our mission is simple but ambitious: to create thriving places for young people and flourishing, resilient communities—supporting transformation in mind, body, and spirit.

YMCA St Paul’s Group (SPG) is a long-standing charity dedicated to empowering young people and strengthening communities across London. For over 150 years, we’ve been providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. 

About the Role

As a Housing and Support Officer, you’ll play a central role within our Housing and Support team, helping us deliver exceptional care, stability, and guidance to our residents. You’ll often be the first friendly face they see—answering queries, providing clear guidance, and ensuring a welcoming, safe, and supportive environment for everyone who walks through our doors. 

This is a dynamic, people-focused role with a broad range of responsibilities. From reception and administrative duties to first aid, safety checks, and supporting new residents, your work directly contributes to a positive and meaningful experience for our community. No two days will be the same—and every day, your impact will be felt.

Key Responsibilities

First-Class Customer Service
You’ll be at the heart of our community, offering consistently warm, professional, and helpful support. Your interactions create a real and lasting difference for residents, visitors, and their support networks.

A Varied and Engaging Role
From managing calls and handling payments to coordinating repairs and mail, your everyday tasks keep our sites running smoothly. You’ll also support essential safety and security processes that protect our community.

Safety & Security Leadership
As a trained first aider and fire marshal, you’ll be trusted to respond effectively during emergencies. Regular wellbeing and facilities patrols will help ensure that residents feel secure, supported, and at ease.

Welcoming & Supportive Engagement
You’ll warmly welcome new residents, listen to concerns, respond to incidents of anti-social behaviour, and offer compassionate assistance to those who need it. Your attentiveness helps us maintain a safe and inclusive space.

Teamwork & Collaboration
Work alongside experienced housing advisors who share your commitment to making a difference. Your enthusiasm, empathy, and professionalism will be valued and celebrated as part of a supportive and dedicated team.

What We Offer

At YMCA St Paul’s Group, diversity, inclusion, and authenticity are core values. We want you to bring your full self to work—and we’ll support your voice, perspective, and growth through our Employee Resource Groups and inclusive culture.

We’re committed to your professional development, offering a broad learning and development programme that includes formal training, qualifications, and hands-on experience. You’ll have ongoing opportunities to progress and grow your career with us.

You’ll also enjoy a range of benefits designed to support your wellbeing in mind, body, and spirit, including:

  • Free access to our gyms across all sites

  • Discounts at major retailers and supermarkets

  • Free wellbeing and counselling services

  • Flexibility to work from multiple outer-London locations

  • Career development programmes to help you thrive

  • Family-friendly policies, including enhanced maternity pay

  • Life Assurance (for permanent contracts)

(For a full list of staff benefits, please refer to our benefits guide.)

Application resources
Posted by
YMCA St Paul's Group View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 06 December 2025
Closing date: 04 January 2026 at 21:00
Job ref: HSO
Tags: Advice / Information, Social Care / Development, Advocacy, Customer Service, Housing, Customer support, Engagement / Outreach, Homelessness, Mental Health, Mentoring / Coaching, Risk Management, Safeguarding, Wellbeing, Youth / Children, Events / Activities, Social / Support Work