Processing manager jobs in birmingham

Team: Product Development

Location: Remote

Work pattern: 21 hours working each Wednesday, Thursday & Friday

Salary: Up to £25,650.44 per annum (pro rata of £42,750.72)

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Senior Product Development Officer:

• Leading collaborative innovation and optimisation cycles and sprints using an insight led approach to develop new and existing products and activity
• Support the Product Development Manager to deliver overall Marketing and Income Generation targets by working across the directorate to manage innovation and new product development
• Identify, plan and develop new opportunities from end to end; from insight gathering and analysis to conducting pilots and stakeholder management
• Support the development of an innovative culture, building a culture of audience led decision making and supporting all Marketing and Income Generation teams to incorporate the product development process and techniques into their work

About the Strategy, Knowledge & Product Development team:

• We sit within the Strategy, Knowledge & Product Development team
• Our team is responsible for shaping and building innovation and renovation across our directorate to deliver income growth and drive awareness across a diverse audience
• We currently have a team of 5

What we’re looking for in our Senior Product Development Officer:

• Experience of working within Fundraising
• Experience of supporting the delivery of an Innovation and Product Development Strategy
• Significant experience of project management including stakeholder management & innovation projects
• Ability to manage and prioritise a high workload and multiple complex issues and tasks in a changing environment with tight deadlines
• A good working knowledge of fundraising disciplines

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 4th September 2025

Virtual interview date: W/C 15th September 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1) Anonymised application form

2) Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing. 

We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in early 2022 and has been developed and configured to meet our growing needs since then.

As the demand for our model increases around the world, we need a highly capable Salesforce Administrator to support us to ensure our system is well managed, users are trained, and we can create accurate reports for our donors and other audiences. We’re looking for someone who can not only ensure that the existing system works well, is well managed and who can help us generate high-quality reports from the system to help us to raise more funding to support grassroots conservation work.

The role will report to the Finance Director and will work closely with the rest of the team in the UK and around the world, it is a critical role that is central to the success of our global network, and there is lots of scope for an ambitious candidate to grow in responsibility with it. 

Key Responsibilities 

Oversee Salesforce System: maintenance, administration, prioritisation and training  

Maintenance, user management, support and development 

• Administer and maintain the Salesforce platform, managing user access, profiles, roles, and security settings. 

• Monitor system performance, troubleshoot issues, and resolve any operational or functional problem.

• Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc).  

• Ensure automatic back-ups are working and up to date and an understanding of how to restore back-ups if needed, protecting our organisational data. 

• Maintain comprehensive documentation of Salesforce configurations and process. 

• Managing Data Import Templates to upload ad-hoc batch data into Opportunities, using Data Loader or any other data import and data quality tools.  

• Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to feed into prioritisation of new features and functionality, support the communication of any platform changes to end users 

• Manage onboarding and offboarding users both with Salesforce and Microsoft platforms.   

• Oversee smooth onboarding and training process for new members and refresher training where appropriate to ensure effective adoption and system use.  

• Respond to individual questions from users via tickets, on Slack and share tips and tricks regularly via Slack Channel updates to review any Salesforce learnings, any features from latest Salesforce release, any security updates, any best practices.  

• Work with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets.  

Form Assembly Management 

• Manage the integration of Form Assembly with Salesforce ensuring all connectors work well and troubleshoot and update connections where needed.  

• Support users with the building/maintenance of individual Grant Application forms, updating when needed (ad hoc) and embedding them in their websites. 

• Future scope any gaps in the Grant Application process, improve data management using validation, document and improve on existing processes.

Dashboard and Reporting Management  

• Support us to produce effective and easy to understand reports from the system:

• Opportunities - pipeline and income reports

• Grants - tracker and applications analysis,

• Impact – dashboards and project reports

• Best Practice Metrics – support and create best practice reports 

• Provide quarterly analysis of user activity in the system, identifying and addressing trends or issues that arise from this 

• Support the senior management team to prepare quarterly data and reports for trustee meeting and annual reports. 

Overseeing our IT systems with the support of outsourced consultants 

As well as the Salesforce administration, the candidate we’re looking for will also be able to: 

• Be a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers’ processes on the MS 365 environment 

• Support CC team to maintain and ensure Sharepoint intranet is working smoothly and is up to date, user management of licenses and active users, their security settings, distribution lists.

Support the Data Protection Officer in data protection matters. 

The successful candidate for this role will need to demonstrate: 

• Proven experience as a Salesforce Administrator, who holds Salesforce Administrator certification. 

• Proficiency in Salesforce Lightning Experience.  

• Solid understanding of Salesforce security models, including roles, profiles, and permission sets. 

• Clear communication skills, both verbal and written. This is vital in supporting colleagues with less technical experience. 

• Understanding of a Microsoft 365 environment 

• Excellent problem-solving skills with the ability to troubleshoot and resolve system issues 

• Self-motivation, detail-orientation and the ability to manage multiple priorities in a fast-paced environment and escalate where needed. 

• Ability to work independently/remotely.

• Experience in not-for-profit sector 

Ideally, they’ll also be: 

• Passionate about nature and the environment. 

• Comfortable with using Slack and Canva environments. 

• Being able to speak other languages, Spanish, Greek or Italian would be a bonus!  

• Hours: Full time (flexible hours negotiable). 

• Start date: As soon as possible 

• Location: Remote, will need to be able to travel to London for attend meetings (average 4 per year). 

• Line manager: Finance Director 

Working closely with: Executive Director, Network Director, Development Officer, Programme Manager, Development Officer, Network Coordinator 

Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as:

• Flexible working as standard (hours and location)

• Unlimited holiday allowance 

• Private medical insurance 

• Salary sacrifice pension scheme 

• CPD opportunities 

• Possible travel in the UK and internationally   

• Saving the world!   

• To apply send your CV and a short cover letter by September 11th 

We’re looking for an experienced and personable Prospect Research Manager to join a dynamic and ambitious fundraising team committed to building and cultivating significant relationships with philanthropists, corporates, and trusts.

This role will lead on implementing a programme of prospect research activities to identify five, six and seven-figure prospects, enabling the Charity’s talented high-value fundraising teams to maximise voluntary income and support.

Key Responsibilities Include:

• Identify and research potential major donors, corporates, and trusts, producing detailed profiles and maintaining robust prospect pipelines.
• Conduct due diligence and assess reputational risks, ensuring compliance with GDPR and best practice.
• Lead on creating, reviewing, and embedding the organisation’s prospect research plan.
• Write high-quality, tailored fundraising communications, from cases for support to donor reports.
• Collaborate closely with internal teams to ensure information is accurate, timely, and strategically aligned.
• Support the high-value fundraising team with planning, portfolio management, and event briefing materials.

Skills & Experience Required:

• Experience conducting in-depth prospect research to identify and qualify major donor prospects.
• Strong writing skills, with the ability to tailor communications for high-value audiences.
• Exceptional communication skills, with tangible experience of building collaborative relationships across high-value fundraising teams and senior stakeholders
• Knowledge of GDPR and ethical considerations in fundraising.
• Experience managing and developing pipelines for high-value fundraising activities.
• Excellent organisational skills with a keen eye for detail.

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are seeking a strategic and innovative Digital Platforms Manager to lead the development and enhancement of our national digital support platforms, including My Support Space and the Victim Support website. This role is home-based within England & Wales.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

You will manage a team of digital professionals and work closely with internal and external stakeholders-including victims and witnesses-to ensure our platforms are accessible, inclusive, and user-focused. You'll also drive our digital innovation agenda, identifying opportunities for AI and automation to improve service delivery and operational efficiency.

Key Responsibilities

• Lead and oversee the development of digital platforms and website functionality.
• Manage relationships with external suppliers and digital service providers.
• Conduct UX testing and co-production activities with service users.
• Identify and implement AI and automation opportunities.
• Ensure SEO optimisation and monitor website analytics for performance improvements.
• Collaborate with content creators and developers to maintain a high-quality online presence.
• Drive innovation and digital growth across the organisation.

You Will Have

• Proven experience in digital innovation and delivering digital solutions.
• Strong understanding of user-centred design, agile methodologies, and accessibility standards.
• Experience in AI development and ethical digital practices.
• Ability to lead digital projects and manage performance.
• Knowledge of data protection and digital safeguarding.
• Experience working directly with service users to inform service design.

Key Deliverables

• Expansion of digital services to improve access and engagement.
• Growth of AI capabilities to enhance efficiency.
• Increased reach and impact of digital platforms.

Additional Information

• This role involves working with sensitive and potentially traumatic subject matter.
• Flexibility to travel across England and Wales to attend meetings is required.
• The interview process for this role will be in two stages, including a skills assessment and competency based interview.
• Applicants will need to be available for assessment and interview dates scheduled for 07-10-25 and 15-10-25.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About the role

As Data Lead, you will facilitate the collection, management, integrity, security and reporting of our programme delivery, quality assurance and evaluation data, supporting the work of the Data and Insights Manager and Head of Impact and Quality. In this role, you will primarily work with our CRM system, Salesforce, alongside other data systems such as Microsoft Excel, PowerBI and FormAssembly.

Deadline: Sunday, 7th September 2025
Interviews: w/c 15th September 2025
Start date: Monday 20th October 2025
Place of work: Flexible/hybrid. The candidate can be based anywhere in England. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Main responsibilities

• Lead on data capture of key data points from partner schools, ensuring high quality throughout, efficient processes, and complete data. For example, collection of pupil data, SATs and GCSE results.
   
• Be responsible for promoting high standards of data integrity across the organisation. This includes supporting staff to develop in their use of data, undertaking regular data integrity activities, and developing solutions to improve data integrity issues at the source.
   
• Work with the Data and Insights Manager on the administration, maintenance and development of our Salesforce CRM system.
   
• Support the design, delivery and maintenance of a range of custom reports (in Salesforce or other software), to facilitate external stakeholder reporting and a range of internal project work across departments.
   
• With the Data and Insights Manager, act as expert in data governance and data protection processes at Action Tutoring, promoting data security and GDPR compliance across the organisation.
   
• Any other ad hoc responsibilities as deemed relevant by the CEO.
   

Person specification

We are looking for someone who has:
 

• Two or more years experience with Salesforce administration, including custom objects.
   
• Experience administering online data capture software (ideally FormAssembly), including managing integrations with Salesforce.
   
• Experience working with complex datasets in Excel, including data cleaning in preparation for import/export or analysis.
   
• Experience generating reports for a range of stakeholders.
   
• The ability to design data collection processes and system changes that are scalable, impactful, and promote high standards of data integrity.
   
• Project management experience, including creating project plans, gathering requirements, analysing risks, and managing stakeholders.
   
• Strong communication and collaboration skills; proactive in communicating updates and change to stakeholders at all levels.
   
• Confidence adapting communication style and approach to develop data skills in others, including those without a technical background.
   
• A creative and inquisitive attitude about how technology and automation can improve efficiencies across the organisation.
   
• A good understanding of GDPR compliance and processes.
   
• A commitment to equality, diversity and inclusion. 
   
• A commitment to the mission and values of Action Tutoring.
   
• A commitment to promoting and safeguarding the welfare of children.
   

You may be more successful in the role if you also have:
 

• PowerBI, Tableau, other data visualisation software experience.
   
• Experience working with government education datasets.
   
• Experience designing and implementing monitoring, evaluation and learning frameworks.
   
• Salesforce Administrator Certification (or on track to complete).
   
• Experience working in the charity or NGO sector.

We are seeking a Ledger Clerk (maternity cover) to support the finance team at the Biochemical Society.

​The Ledger Clerk will be involved in all aspects of the accounting function under the daily supervision of the Finance Manager, including:

​Purchase ledger and expenses:

• Responsible for maintaining purchase ledger
• Coding and processing of supplier invoices
• Ensuring supplier invoices are approved and paid within agreed timeframe
• Preparing weekly payment runs (BACS, CHAPS, cheques and overseas)
• Assisting Processing of staff expense claims and credit card statements
• Reconciliation of supplier and staff statements
• Maintenance of supplier records
• Being the first point of contact for suppliers

Sales ledger and credit control:

• Assisting the Finance Manager with maintaining the sales ledger and revenue imports
• Bank/cash book maintenance
• Responsible for daily banking
• Assisting the Finance Manager with maintaining the petty cash

Other accounting and administration tasks:

• Responsible for maintaining the Finance email inbox
• To cover the Finance Manager in periods of absence

​Here is some information on our Benefits package.

Closing date: 1st September 2025.

Only shortlisted candidates will be contacted. “Please note that interviews will be virtual”.

For more information about the organisation, please visit our website.

Please send a CV and cover letter. It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Society is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family-friendly, inclusive employment policies to support staff from different backgrounds.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources, it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

St John Ambulance is partnering with Robertson Bell in their search for a Finance Business Partner (Volunteering) to join their high performing team on a permanent basis. St John Ambulance is England's leading, volunteer-powered first aid charity dedicated to first aid education and emergency response across England. They are committed to ensuring that everyone receives the help they need in a health crisis from those around them.

The Finance Business Partner in Volunteering is responsible for providing the first line of support and assistance with the development of financial plans, analysis of the financial performance and forecasts of the Volunteering businesses. They will be a key member of the Financial Planning and Insight team to ensure delivery of the annual three-year budgeting process, that is aligned to strategic operational plans.

The organisation:

This is a fantastic opportunity to join a team of over 1,400 employees and over 30,000 volunteers, united by their goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, they are proud of their past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. They do this through developing and providing effective community response and outreach services and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

The key duties of this Finance Business Partner will be as follows:

• Provide impactful and effective finance business partnering to St John Budget Holders, the Senior Management and Executive Teams.
• Deliver high quality business and financial analysis, with detailed outcomes and benefits, to identify and present coherent rationales for change, to support effective delivery of services.
• Work with the relevant stakeholders, to timetable in the production of the charity’s monthly management accounts, the annual budgeting and in-year forecasting process.
• Drive continuous improvement in St John’s financial management reporting, forecasting and analysis.
• Utilise technology and tools to continuously improve the presentation and content of the charity’s financial management reports.
• Provide clear and understandable narrative to stakeholders and the rest of the team, advocating good accounting principles.
• Identify and implement cost and efficiency savings, without compromising the quality of the service and accuracy of the reporting.
• Work with business partners to provide the financial analysis and appraisal for business cases.

The successful candidate will have:

• A full professional accountancy qualification (CCAB or CIMA).
• Ideally, experience in the charity sector and working in large complex organisations.
• Significant experience in management accounting processes.
• Demonstrable, previous, extensive experience in a finance business partner role.
• Track record of supporting the end-to-end processes for in-year forecasts and annual budgets.
• Experience in dealing with a stakeholders at all levels, internal and external.
• Excellent influencing skills, with confidence and gravitas to respectfully challenge.

This role is being offered Nationwide within the UK, with only occasional travel required to an office for key in-person meetings. Applicants must be willing and able to attend occasional meetings in the evenings, via Teams. TOIL and flexible working arrangements facilitate this.

The closing date for applications is on Sunday 7^th September, with first stage interview due to take place the week commencing 15^th September. Applications will be under continuous review in advance of this date so please do not delay in applying to make sure you don’t miss out!

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

 

Join our team: We are seeking a Service Delivery Lead to have operational oversight and responsibility for Brake’s National Road Victim Service (NRVS). Reporting to the Chief Operating Officer (COO) and working closely with the Senior Leadership Team (SLT), the role will focus on building strong foundations, fostering a positive team culture, and ensuring effective service delivery.

 

Not your average job: This role is an excellent opportunity to build on our current support offer as well as driving meaningful service improvement, and playing a key role in building a stronger, more effective team culture across the National Road Victim Service.

 

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

 

Who you are: An excellent communicator, with the ability to engage and inspire and a proven ability to get things done.  You will have strong, robust, and consistent leadership skills, and be capable of making sound judgments under pressure and ensuring timely resolutions.  Proven experience in managing or leading a team within a service delivery environment is a must as is experience in safeguarding, and managing risk, including clinical escalation and operational risk mitigation.

You will have a visible, approachable and supportive leadership style, combined with resilience and adaptability, a collaborative mindset and a commitment to Brake’s mission to support road victims and create safer roads for everyone.

 

Specifically seeking candidates with:

- Excellent communication skills

- Ability to delegate effectively

- Proven experience in managing or leading a team within a service delivery environment

- Competence in managing risk, including clinical escalation and operational risk mitigation

- Commitment to inclusivity, fairness, and promoting a culture of equality

- Competence in monitoring performance metrics and reporting outcomes to senior leadership

- A full, clean UK driving licence (if you are a driver)

- competent IT skills for remote work

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, read our full job descriptions and apply now.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

A DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Head of Finance Business Partnering

£50,718 - £53,387

Location, based out of any of our offices with Hybrid working available

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities. We believe that all adults, regardless of their situation, should have access to education.

Job Description

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on.

As the Head of Finance Business Partnering, you will provide strategic financial partnership to the Director of Contract Relationship Management in order to support, challenge and influence performance against all contract deliverables.

Role model comprehensive and collaborative financial support including insight, risk identification, risk mitigation and business solutions to drive high performance, including an understanding of WEA MIS and Learning delivery.

Reporting to the Chief Finance Officer, the successful candidate will ensure the totality of contracts are accounted for accurately and provide robust financial forecasts to support the wider financial performance of the organisation through the development of a team of Financial Contract Delivery Partners.

We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button!

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.

Should you need any support with your application, then please get in touch.  We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development.

You can read more about our benefits and what it’s like to work here, on our website.

We’re looking for a Policy and Public Affairs Manager with a proven ability to manage relationships with key stakeholders at a national level and a deep understanding of the education policy landscape. This is a great opportunity to join an ambitious team redefining public service delivery through tech innovation and strong partnerships.

Oak is the publicly-funded provider of free, high-quality digital curriculum and teaching resources for schools. We are a pioneering organsation, fully remote and mission-driven, working to support teachers and improve pupils’ access to quality education. Oak offers high levels of flexibility, autonomy and purpose.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

�� About the Role

Oak's success is built on a wide range of partnerships across the education and wider public sector. This is a fantastic opportunity for a policy and public affairs professional to manage key relationships and develop Oak's policy role.

�� What You’ll Be Doing

• Manage relationships and inputs with important stakeholders across the education, political and commercial sectors. Act as the lead policy liaison between Oak and the Department for Education

• Work with partners and the Department for Education to develop, agree and fulfil Oak’s policy role and remit within the curriculum, education, AI and edtech landscape.

• Write speeches, presentations, briefings and public papers to communicate Oak’s role and impact, and support Oak’s proactive and reactive media work. You will also represent Oak at public events and in meetings with key figures interested in our work.

• Ensure the continuous improvement of Oak’s external monitoring, stakeholder engagement and policy work.

• Deputise for the Head of External Relations and take on other general responsibilities as required.

• Regular travel to London for in-person meetings and events, including some overnight stays

• As a member of the Oak Team, you will contribute to the wider success and culture of the organisation as well as support and model our five values: create the right environment, be a great colleague, own your role but work for the team, make things happen and keep getting better.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

�� What We’re Looking For

• 4+ years holding responsibility for the development of policy and stakeholder relations.

• Extensive knowledge of the education landscape and policy agenda plus developments in AI and edtech.

• A skilled communicator, able to analyse, distil and convey complex information succinctly and build positive relationships with external stakeholders.

• Organised and detail-oriented.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process. 

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: 23:59 on 31 August 2025

If this sounds like the kind of role and team where you would thrive, we'd love to hear from you.

Next steps

You’ll answer some questions related to your day-to-day job. After the advert closes, your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans). 

If you are shortlisted, we’ll invite you to the next stage.

We love giving feedback, so at the end of the application process we'll share how well you performed.

We are aiming to start interviews in early September 2025.

We are experiencing really good responses to our job adverts. This may lead us to close the role early, so if you are considering applying then please get your application in early to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Fuel Bank – Triage Support Advisor

Location – Remote based role with occasional travel to the Midlands for team meetings & training.

Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 18.5 hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance. 

Salary - £27,000.00 pro rata

Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.

As Triage Support Adviser at Fuel Bank Foundation, you will be the first point of contact for beneficiaries, partners, or referral agencies seeking assistance. Your primary responsibility will be to assess needs, gather essential information, and direct each query to the appropriate team or resource. You’ll play a critical role in ensuring that those in need receive timely and accurate support, helping maintain smooth day-to-day operations within the Foundation’s support services.

Key Responsibilities

Initial Contact & Needs Assessment

• Inbound Enquiries: Respond to incoming calls, emails, or online requests, providing a welcoming and empathetic first point of contact.
• Information Gathering: Ask relevant questions to understand the nature of each enquiry—whether a client needs immediate fuel assistance, advice, or referral to another service.
• Basic Eligibility Checks: Perform preliminary assessments to confirm a caller’s eligibility or direct them to the right partner agencies.

Triage & Referral

• Case Prioritisation: Quickly identify urgent cases (e.g., no heating supply, extreme vulnerability) and escalate them as needed to senior colleagues or specialized services.
• Routing Calls/Emails: Forward complex queries or those requiring in-depth guidance to the appropriate department (e.g., Customer Support, Policy & Impact, Finance for voucher-related questions).
• Follow-Up Coordination: Log essential details for each interaction, ensuring smooth handovers and timely follow-up by the relevant team member.

Data Entry & Record Keeping

• Database Management: Accurately input beneficiary information into the Foundation’s CRM or case-management system, maintaining up-to-date records in line with data protection policies.
• Documentation: Keep clear notes on calls, emails, and web form submissions, tagging them with relevant categories (e.g., urgent, general enquiry, advice request).
• Reporting: Support team leads by generating basic reports or summaries on enquiry volumes, types of requests, or common issues.

Communication & Collaboration

• Liaise with Colleagues: Update other teams or managers about trends in call types or emerging issues that might require policy changes or additional resources.
• Team Support: Assist in scheduling, task delegation, or administrative tasks when needed, contributing to a well-coordinated triage function.
• Stakeholder Engagement: Occasionally interact with partner organisations, local agencies, or other charities to exchange referral information or confirm assistance protocols.

Quality & Compliance

• Adherence to Policies: Follow all internal guidelines, including safeguarding, confidentiality, and data protection (GDPR).
• Continuous Improvement: Identify recurring enquiry patterns or potential service gaps, suggesting improvements to triage processes.
• Professional Development: Stay informed about any updates in the charity’s programs, fuel poverty regulations, or relevant partner services.

What will you receive in return:

· Support from a team of like-minded individuals who will support you to succeed in the role.

· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.

· A flexible working week to ensure work life balance.

· Enhanced pension contributions.

· Equal opportunity employers.

· Full onboarding programme with ongoing training and development opportunities.

The National Youth Agency is looking for a new Policy and Public Affairs Manager to join our Policy, Insights and External Affairs Team.
 
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £37,000 - £42,000 per annum, depending on experience
Remote: This role is homebased with travel for meetings, events and conferences and staff residentials.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
This is a unique opportunity to shape the future of youth work in England. As Policy and Public Affairs Manager at the National Youth Agency (NYA), you’ll play a central role in influencing national policy and driving change that impacts young people’s lives.
 
We’re looking for a dynamic and strategic individual to join our Policy, Insights and External Affairs Directorate. You’ll work closely with the Head of Policy and Public Affairs, line manage the Policy and Public Affairs Officer, and collaborate with colleagues and sector partners to deliver a bold and proactive policy agenda that champions youth work in policy making. Your work will ensure the voice of the NYA and the youth sector is placed at the heart of national policy and funding decisions.
 
This role is central to driving NYA’s policy impact: you will lead high-profile policy projects, build strong relationships with political and policy stakeholders, produce influential written outputs, curate strategic events, and represent the organisation at key external engagements. You’ll also be at the forefront of monitoring and interpreting developments across Westminster - from government consultations to parliamentary debates - using these insights to shape our influencing and advocacy efforts.
 
This is an exciting time to join the NYA. Your work will directly contribute to meaningful change for young people, helping to secure the recognition, investment and support that youth work deserves.
 
Key responsibilities for this role will include:
 

• Work with the Head of Policy and Public Affairs, Policy and Public Affairs Officer, and key internal and external stakeholders to help design, manage and deliver a cutting-edge policy agenda and stakeholder outreach programme
• Line manage the Policy and Public Affairs Officer, delegating work effectively and supporting their professional development
• Identify and build positive relationships with key political and policy stakeholders who are critical to advancing our mission and amplifying the voice of the youth work.
• Manage policy projects, including drafting project plans, timelines and budgets, in collaboration with key internal and external stakeholders
• Monitor the shifting national policy and political landscape, including parliamentary inquiries, consultations, political briefings and government announcements, and advise internal and external stakeholders on opportunities and risks
• Provide the secretariat for the National Youth Sector Advisory Board (NYSAB), convening the youth sector with government departments
• Build strong relationships with peer organisations and stakeholders and identify opportunities for collaborative working to further NYA’s mission
• Organise high-quality events and policy seminars to raise the profile of the organisation
• Manage the creation of a range of high-quality written outputs for various audiences, including policy briefings, blogs and consultation responses
• Work closely with the Head of Policy and Public Affairs and Local Policy and Partnerships Manager to connect and align our national and local policy influencing and work
• Represent the NYA at external meetings and events
• Please refer to our Candidate Pack for more information on the role and the requirements.

 
Why Work for NYA?
 

• NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

How to Apply:
 
To apply, please submit the following via our online application platform by 11:59pm on Sunday 14th September 2025:

• A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
• A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
• We will request data for our EEDI monitoring purposes, providing this is optional.

 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
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