Procurement jobs

Operations Manager – Responsive Repairs

The Operations Manager – Responsive Repairs is the operational lead for responsive repairs services within the Asset Delivery function and is responsible for the end-to-end delivery, performance and continuous improvement of responsive repairs across the organisation. Reporting to the Head of Asset Delivery, the postholder provides operational leadership and strategic oversight of Local Space's Responsive Repairs, Voids, Legal Disrepair and Insurance, and Healthy Homes services, ensuring they are customer-focused, efficient, compliant and deliver excellent outcomes for residents.

The role is accountable for delivering high-performing repairs services that meet organisational objectives, statutory, regulatory and contractual requirements while driving value for money, service improvement and operational excellence. The postholder will lead the organisation's response to legal disrepair, insurance claims, damp and mould, and compliance with Awaab's Law, ensuring risks are effectively managed and robust assurance is provided to the Executive Management Team, Committees and Board. Holding responsibility for significant operational budgets, regulatory compliance and legal risk exposure, the Operations Manager plays a key role in shaping and improving service delivery.

Leading a team of Contracts Surveyors and Asset Delivery Officers, the postholder will provide strategic direction, performance management and professional leadership across multiple service areas. They will ensure contractors and internal teams are held accountable for delivering high-quality, timely and cost-effective repairs and void services through effective contract management, performance monitoring and robust financial controls. The role includes leading contractor performance reviews, overseeing procurement and re-procurement activities where required, validating invoices, and ensuring compliance with audit and governance requirements.

The Operations Manager will oversee the management of legal disrepair cases and insurance claims, ensuring early intervention strategies are in place to minimise legal and financial exposure. Working closely with legal advisers and insurers, they will provide witness statements, attend court where necessary, embed lessons learned into operational practice, and produce assurance reports on emerging trends, risks and mitigation measures.

As the organisational lead for Healthy Homes, the postholder will ensure effective management of damp and mould cases, full compliance with Awaab's Law, timely inspections and remedial works, accurate regulatory reporting, and the identification of trends and root causes to inform future asset investment and maintenance strategies.

The role is responsible for managing and monitoring budgets across Responsive Repairs, Voids, Disrepair and Insurance, Healthy Homes, Out of Scope Works, Fencing, Tree Maintenance, Renewals and Replacements. The postholder will ensure strong financial governance, contribute to long-term financial planning and zero-based budgeting, identify cost drivers and opportunities for efficiencies, and demonstrate value for money across all areas of responsibility.

Working collaboratively across the organisation, the Operations Manager will monitor operational performance against key performance indicators, analyse service data, develop improvement plans where performance falls below target, and ensure accurate reporting to senior leaders. They will manage operational risks, maintain data integrity across housing and asset management systems, support regulatory inspections and audits, and provide assurance regarding compliance, operational performance and service delivery.

The postholder will champion an outstanding customer experience by ensuring repairs-related complaints are resolved effectively, learning from customer feedback to improve services, supporting vulnerable residents, and working collaboratively with colleagues to deliver positive resident outcomes. They will build and maintain effective relationships with tenants, resident groups, local authority partners, contractors, consultants, legal advisers, insurers and regulatory bodies, representing the organisation professionally and promoting collaborative working.

The Operations Manager will deputise for the Head of Asset Delivery when required, providing operational leadership, supporting strategic decision-making and representing the Asset Delivery function at senior internal and external meetings. Through effective leadership, innovation and a commitment to continuous improvement, the postholder will ensure Local Space delivers a responsive, compliant and customer-focused repairs service that supports the organisation's mission of providing safe, secure, high-quality homes and foundations for successful lives.

The Head of Commercial Partnerships is a pivotal leadership role responsible for developing and delivering Jericho's corporate engagement and partnership strategy.

The postholder will build and maintain relationships with employers, businesses, funders and strategic partners to create employment pathways for participants, generate income for Jericho's social enterprises and unlock wider support through corporate fundraising, social value partnerships, volunteering and advocacy.

Working across multiple areas of the organisation, the role will act as a bridge between Jericho's employability, enterprise and income generation functions, ensuring partnerships deliver meaningful social impact while strengthening the organisation's long-term sustainability.

This role offers a unique opportunity to shape the future of Jericho's corporate engagement strategy and become a key external ambassador for one of Birmingham's leading employment-focused charities.

We would consider 0.8 FTE for the right candidate. The successful applicant must have the Right to Work in the UK as we are unable to offer sponsorship.

What you’ll be doing:

Strategic Leadership

• With support from the Director of Income Generation, develop and deliver Jericho's Commercial Partnerships Strategy.
• Identify opportunities to increase income, employment outcomes and social impact through external partnerships.
• Contribute to organisational strategy, business planning and growth objectives.
• Monitor partnership performance and provide regular reporting on outcomes, income generation and impact.
• Act as a senior ambassador for Jericho across Birmingham and the wider region.

Employer Engagement and Employment Pathways

• Build and maintain relationships with employers across a range of sectors.
• Create opportunities for work placements, work experience, internships and employment pathways for participants.
• Develop employer partnerships that support individuals facing significant barriers to employment.
• Work closely with People Support and Employability teams to understand participant needs and identify suitable opportunities.
• Promote inclusive employment practices and encourage employers to recruit from underrepresented groups.

Corporate Partnerships and Business Development

• Identify and secure new business opportunities for Jericho's social enterprises.
• Develop relationships with procurement teams, HR leaders, CSR teams and senior decision-makers.
• Promote the commercial services offered by Jericho's enterprises and identify opportunities for growth.
• Create strategic partnerships that deliver both commercial value and social impact.
• Support the development of new enterprise opportunities and routes to market.
• Identify opportunities arising from corporate social responsibility and social value commitments.

External Representation

• Represent Jericho at networking events, conferences, business forums and partnership meetings.
• Build Jericho's profile within Birmingham's business community.
• Deliver presentations and pitches to senior stakeholders.
• Develop relationships with key influencers, business leaders and strategic partners.

Who are we looking for?

Essential

• Significant experience in corporate partnerships, business development, employer engagement, relationship management.
• Proven ability to build and maintain high-value strategic relationships.
• Experience developing partnerships that deliver measurable outcomes.
• Strong commercial awareness and understanding of how businesses operate.
• Excellent communication, networking and presentation skills.
• Experience influencing and engaging senior stakeholders.
• Ability to identify opportunities and convert them into tangible results.
• Strong planning, organisational and project management skills.
• An appreciation of and sympathy with The Jericho Foundation's Christian roots and values, and a commitment to its mission of supporting people facing barriers to employment into sustainable work.

Desirable

• Experience within the charity, social enterprise, employability or recruitment sectors.
• Knowledge of Birmingham's business landscape and key employers.
• Experience securing corporate funding, sponsorship or social value partnerships.
• Understanding of supported employment and employability programmes.
• Experience managing budgets, income targets or commercial contracts.

About JERICHO 

JERICHO is an award-winning Birmingham-based charity and family of six social enterprises. We provide supported work opportunities for people facing extreme challenges in getting a job and have been helping people across Birmingham into employment for over 30 years. We primarily support marginalised young people and survivors of modern slavery. What makes our model so effective is the way we combine work placements with individualised wrap-around support, training and a range of targeted activities. Our approach is focused on helping people address the issues that are affecting their life chances, build skills and confidence and ultimately become more employable.

INTERVIEWS ARE PLANNED IN PERSON ON TUESDAY 11th AUGUST 2026. 

Help build South East London's renewable energy future

South East London Community Energy (SELCE) is looking for a Community Renewable Energy Project Developer to help deliver one of London's most exciting community-owned renewable energy programmes.

Working alongside our experienced Renewable Energy Projects Manager and CEO, you will develop community-owned solar projects from initial feasibility through to installation. As your experience grows, you will progressively take ownership of your own projects, developing technical, commercial and stakeholder management skills. Unlike many commercial renewable energy roles, this position provides exposure to the complete project lifecycle, combining technical design, commercial analysis, stakeholder engagement, funding development, planning, procurement and project delivery.

You'll work with schools, charities, leisure centres, faith organisations and businesses, helping them reduce energy costs and carbon emissions while generating long-term income that funds action on fuel poverty.

We're looking for someone who already has a solid grounding in commercial solar and wants to expand their skills across the full project development lifecycle while making a tangible difference to local communities.

Key Responsibilities

Project Development

• Identify and assess potential community solar host sites.
• Undertake desktop feasibility studies and site surveys.
• Procure structural surveys, grid connection studies and planning consultants.
• Apply for grants and development funding.
• Progress projects through planning, legal agreements and delivery.

Solar Design & Commercial Analysis

• Design commercial rooftop solar PV systems using OpenSolar, PVSol or similar software.
• Optimise systems to maximise generation and on-site self-consumption.
• Use SELCE's financial model to assess project viability and electricity pricing.
• Prepare technical and commercial proposals.

Stakeholder Engagement

• Build trusted relationships with host organisations.
• Explain SELCE's community-owned financing model.
• Guide organisations through the project development process.
•  Respond to technical and commercial enquiries.

Project Delivery

• Support procurement of installation contractors.
• Support installation delivery alongside the Renewable Energy Projects Manager.
• Assist with leases and Power Purchase Agreements.

Community Engagement

• Represent SELCE at community events.
• Promote community-owned renewable energy.
• Support community investment campaigns.

Person Specification

Essential

• Experience designing commercial rooftop solar PV systems using OpenSolar, PVSol, SolarEdge Designer or similar software, with confidence learning new packages.
• Strong Microsoft Excel and analytical skills.
• Excellent written communication skills.
• Excellent interpersonal and presentation skills.
• Good organisational skills and ability to manage multiple priorities.
• Strong attention to detail.
• Understanding of the commercial aspects of solar PV and associated revenue streams.
• Proactive, self-motivated and enthusiastic about community energy.

Desirable

• Experience supporting delivery of commercial rooftop solar projects.
• Experience through employment, internships or university projects involving commercial solar PV.
• Experience securing grant funding.
• Experience supervising volunteers.
• Experience managing project teams.
• Experience in the community energy sector.
• Full UK driving licence.

Benefits

•  20 days annual leave (pro rata) plus bank holidays
• 4% employer pension contribution
• Flexible and hybrid working
• Ongoing professional development and mentoring
• Time Off in Lieu (TOIL) for agreed evening and weekend work
• The opportunity to help shape one of the UK's leading community energy organisations

About SELCE

South East London Community Energy (SELCE) is an award-winning, member-owned energy cooperative working to create a fair and just energy transition. We believe everyone should benefit from the transition to renewable energy.

Through our innovative community financing model, local people invest in renewable energy projects that benefit their communities. SELCE currently owns and operates over 550 kWp of solar PV across 12 sites throughout South East London and will install a further 600 kWp this summer, with additional projects already in development.

Our work has received national recognition, including Community Energy Project at the British Renewable Energy Awards 2026, the Fuel Poverty Action award at the Community Energy England Awards 2025 and Social Value Category at Retrofit Academy Awards 2025.

Why join SELCE?

You'll be joining one of the UK's leading community energy organisations at an exciting period of growth. Every project you help deliver will reduce carbon emissions, lower energy costs for schools, charities and community organisations, and generate long-term funding that supports households experiencing fuel poverty.

As a small, ambitious organisation, SELCE offers the opportunity to work directly with senior decision-makers, develop projects from concept to installation and build a unique combination of technical, commercial and people skills.

Equality, Diversity and Inclusion

SELCE values diversity and is committed to building a team that reflects the communities we serve. We particularly welcome applications from people currently underrepresented within the renewable energy sector.

Help shape the next chapter of growth, sustainability and impact at the UK's leading charity for children with brain injury and neurodisability.

Location: Hybrid/Tadworth

Applications close: 9 a.m. Monday 10th August 2026

About The Children’s Trust

The Children’s Trust is the UK’s leading charity for children with brain injury and neurodisability, transforming lives through innovative rehabilitation, education and community services.

For over four decades, we have been pioneering new approaches to help children rebuild their skills, confidence and futures after life-changing injuries.

Our national specialist centre in Tadworth, Surrey, is home to the largest children’s neurorehabilitation service of its kind in the UK.

We help children through play, exploration, laughter and having fun; things that are often absent when a child has limited mobility or has had a challenging time. When therapy, healthcare and education are combined with music, arts and crafts, day trips and other fun activities, children are encouraged to focus not on their limitations, but on the goals that matter to them — and to enjoy themselves along the way.

About the role

Reporting to the CEO and serving as a key member of the senior leadership team, you will provide strategic financial leadership during an important phase of organisational development.

This is not a turnaround assignment; the charity has achieved two consecutive years of surplus performance and is financially stable. Instead, the role focuses on supporting future growth and long-term sustainability, while leading finance, procurement, payroll and clinical assets and partnering closely with trustees and executive colleagues.

Who we are looking for

We are seeking a commercially minded and strategically focused finance leader who combines strong technical expertise with a collaborative and people-centred leadership style. We are open to candidates from Charity, Healthcare, Care and NHS-related environments and Commercial organisations. The strongest candidates are likely to have a combination of strong commercial grounding, understanding of charity finance, experience supporting organisational change and exposure to regulated environments.

You will be comfortable operating at executive level, bringing both strategic insight and the credibility to influence key decisions across a complex organisation.

Just as important as your experience is your leadership style. You will be a trusted and authentic partner who can challenge constructively, build strong relationships and work collaboratively across the organisation.

This is not a role for someone seeking change for change’s sake; instead, you will recognise what is working well, bring people with you and help shape the next chapter of The Children’s Trust’s success.

Please note: the required start date is Wednesday 16th September.

Please click on the link to be redirected to the Peridot Partners website, where you will find full details of the role and how to apply.

Applications for this role close at 9 a.m. Monday 10th August 2026.

About us

Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

About the role

This is an exciting opportunity to build your career at the heart of a busy international NGO working to protect rainforests and uphold the rights of Indigenous Peoples and forest communities. As Operations Officer, you will help keep RFUK running smoothly across HR, office management, IT coordination, contracts, travel and administration, working closely with colleagues in the UK and internationally. We are looking for someone who is organised, proactive and solutions-focused, with the energy to learn quickly, support a committed team, and grow their skills while contributing to our mission.

We encourage candidates of varying experience levels to apply, particularly those with a proactive mindset, a "can-do" attitude, and a knack for problem-solving. This role offers an opportunity for growth and development, making it ideal for someone who is eager to learn and contribute to our organisation's success.

Job description and benefits

Please download the full job description from our website. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.

Location

This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office for 3 days per week.

 

Application Process

To submit your application, kindly complete the online application form by 9AM, Monday 17 August. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.

Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion. 

Interviews with shortlisted candidates will be held in September.

The Role

We are looking for an End User Services Analyst to join our IT Operations team, where you will play a key role in delivering a high-quality, customer-focused IT service across the Law Society. As part of a forward-facing team, you will provide both in-person and remote support to staff and visitors, ensuring the smooth operation of IT services across the organisation.

In this role, you will be responsible for managing incidents and service requests in line with agreed service levels, escalating where appropriate and ensuring timely resolution. You will support a range of hardware and software, maintain meeting room technology, and help ensure end user equipment is readily available and fit for purpose. Working within an ITIL framework, you will contribute to continuous service improvement while ensuring compliance with IT security and policy standards.

You will also manage user access across systems, including Active Directory, VPN and business applications, keep accurate records within the ITSM toolset, and support the ongoing development of the Service Desk knowledgebase. Maintaining stock levels of equipment and licensing, in collaboration with IT Procurement, will also form part of your responsibilities.

What we're looking for

We are seeking a proactive and customer-focused individual with experience in a Service Desk or End User Services environment. You will have strong troubleshooting skills across both hardware and software, along with a solid understanding of ITIL processes and service management principles.

You should be comfortable managing user access, including Active Directory and VPN, and able to prioritise your workload effectively in a fast-paced environment. Strong communication skills are essential, as you will be supporting a wide range of users with varying levels of technical understanding. A collaborative approach, attention to detail and a genuine commitment to delivering an excellent user experience will be key to success in this role.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

This role requires a minimum of four days per week in the office.

Please note: if you are an internal applicant, Pay Policy will apply.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

Role Purpose 

The key responsibilities will include Project coordination, coordinating financial information, monitoring campaign activities, assisting with donor reporting and proposal writing, engaging with and coordinating EIA team members in planning, delivery and performance tracking, liaising with external stakeholders including donors and advocacy partners, supporting with the production of campaign and communication materials and providing support for organising workshops and events. 

Key areas of responsibility 

Finance

• Assist with budgets for all project-related activities, complete reconciliations and accurately reporting expenditure during trips
• Collaborate with Finance to support on campaign budget performance and donor expenditure 
• Support day-to-day financial processes, including preparing reports, processing invoices and responding to internal queries.
• Prepare and distribute monthly budget updates
• Track expenditure, ensure it is allowable under the campaign grant conditions and conforms with the terms of the various grant agreements
• Support with preparing budget forecasts, updates and maintain trackers
• Ensure timely and compliant processing of payments to consultants and partners
• Maintain accurate financial records, ensuring documentation is complete and compliant with audit requirements. 

Strategic Planning

• Contribute to the development of annual campaign plans and support in development of strategic goals, KPIs and budgets
• Contribute to the production and delivery of strategies as part of an integrated planning process involving all departments 
• Participate in the development of work streams and business plans
• Assist in the production and delivery of campaign strategies through an integrated planning process involving all departments

Operational Management

• Support operational delivery and logistical support of campaign/department activities through scheduling, logistics and administration.
• Support preparation of reports and campaign materials
• Support procurement, bookings and document processing to keep delivery on track.
• Keep grant calendars up to date
• Participate in and coordinate logistics and follow up for project meetings, workshops or events.
• Ensure effective collaboration, not just within your team but across other campaigns and functions

Campaigning

• Participate in campaigning and research activities as required
• Participate in and coordinate logistics and follow up for project meetings, workshops or events. Coordinate with other members of the team to deliver campaign activities
• Support project tracking and delivery, ensuring milestones and deliverables are being met in line with grant and strategic requirements

Partnership

• Ensure up-to-date campaigns network files are maintained and available to the team
• Support partner coordination and contractor relationships, as appropriate, ensuring reporting and deliverables are timely, compliant and aligned with campaign goals

Donor Management

• Liaise with internal teams and project partners to identify fundraising opportunities, gather information and ensure smooth communication, escalating issues where needed.
• Provide support across all donor reporting, funding proposal development coordination, campaign planning, and partner/departmental coordination, including drafting materials and maintaining workplans.
• Assist with preparation of contracts for and manage sub-grants for partners and/or consultants, in particular ensuring donor and financial compliance and best practice grant management
• Assist with narrative reporting and preparing budget sections of grant applications, ensuring strategic alignment and measurable outcomes
• Assist with preparation of contracts for and manage sub-grants for partners and/or consultants, in particular ensuring donor and financial compliance and best practice grant management Participate in other fundraising activities as required

Communications

• Manage design, translation and printing of project materials, acting as main or first point of contact for requests to the Communications department 
• Write up meeting notes and circulate to the relevant teams
• Liaising with other Project Officers and departments to ensure effective communication and collaboration across all functions
• Support media monitoring and content collation

Monitoring and Evaluation

• Ensure campaign materials, including video files, stills and reports, are organised and accessible through EIA’s information management systems
• Maintain comprehensive and organised records of campaign activities, financial information, contacts and historic archives
• Collect, analyse and manage data and information for assessing project progress in line with the project strategy
• Contribute to MEL framework implementation, organisation-wide protocols, and facilitate quarterly reviews
• In coordination with the Campaign Lead, conduct internal learning reviews and adapt campaign approaches based on evidence and results 

Person Specification

• Proven experience maintaining project budgets, conducting financial analysis, and ensuring donor compliance in a non-profit or international development context.
• Experience assisting with the development of funding proposals, and liaise with donors.
• Experience contributing to strategic planning processes and coordinating multi-stakeholder campaign activities.
• Proficiency in Microsoft 365, SharePoint, and project management tools (e.g., Asana, Trello, Smartsheet)
• Experience managing external partners and contractors, including contracts, deliverables, and sub-grant compliance
• Strong interpersonal and stakeholder management skills, with experience building effective relationships across diverse teams, partners and donors
• Strong knowledge or interest in the campaign subject
• Experience in assisting with funding from charitable foundations and statutory sources 
• Able to perform satisfactorily in a pressurised environment
• Broad education and excellent verbal and written communication skills in English. 
• Strong organisational skills (information and data management, planning etc.) 
• Effective at identifying, analysing and resolving complex problems with practical solutions
• Able to demonstrate initiative and collaborative decision making
• Able to work flexibly and under pressure, juggling multiple activities and effectively prioritise workload
• Able to develop effective relationships with a wide range of partners, stakeholders and team members and promote teamwork 
• Prepared to take ownership and hold yourself accountable for the duties that you are responsible for
• Committed to the pursuit of EIA UK’s values and goals.

Position: Global Head of Finance

Location: London or Bath, with a minimum of 3 days per week in the office

Contract type: Permanent

Salary range: £56,000 to £62,000 per year, dependent upon experience

Applications: Please apply via the application form linked in this job posting by 10 August. 

About EJF

The Environmental Justice Foundation (EJF) is a global non-profit organisation working to protect the natural world and our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change.

Through field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them.

Our campaigns span four interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and investigative journalists. From illegal fishing and plastic pollution to deforestation, land grabs, and climate breakdown, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions.

EJF has a diverse team of campaigners, filmmakers and community mobilisers working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join Us.

About the role:

This is a rare opportunity for an experienced, precise and conscientious qualified accountant to join a dynamic, high-impact team working to protect the global environment and defend human rights. Reporting to the Chief Operating Officer, you'll lead the international finance team and provide financial insight and analysis to the CEO and Senior Management Team to support a fast-growing, ambitious charity.

This role is right for you if you're an energetic, meticulously organised finance professional with a strong commitment to protecting the environment and the people who depend on it. You'll work globally to ensure EJF's financial administration runs efficiently in every country where we operate, securing value for money so that resources are focused on delivering impact.

Key responsibilities:

• Maintaining and improving EJF's global financial policies, systems, controls and processes, ensuring they are applied consistently in every country where EJF operates. 

• Managing six finance staff working in the UK and overseas.

• Ensuring the production of accurate, accessible and insightful monthly and annual global financial reporting for internal and external audiences.

• Providing strategic financial forecasts, insights and advice to the CEO, Senior Management Team and Trustees to inform planning and decision-making.

• Preparing budgets for funding proposals and ensuring accurate and timely financial projections of spend against grants and reporting to funders.

• Leading the annual organisational budget process, including multi-year financial plans.

• Mentoring team leads on financial budgeting, tracking and expenditure oversight.

• Monitoring and ensuring value for money in expenditure, identifying and removing inefficiencies and waste. 

• Developing and executing EJF's treasury strategy, including managing currency risk and reserves.

• Overseeing payroll and pensions, working with external providers where relevant. 

• Completing regulatory returns as required by the Charity Commission and statutory bodies in the countries of operation.

• Leading the annual external audit and overseeing the preparation of statutory accounts.

• Managing financial risk, including safeguarding EJF against fraud, and maintaining relationships with auditors, banks and other professional advisers.

Essential skills and experience 

• Demonstrable commitment to EJF’s vision, mission and values and a determination to change the world for the better.

• Qualified accountant with a superb eye for detail. 

• Minimum of six years' work experience, preferably in the international charity sector, including responsibility for managing a finance team.

• Demonstrable experience designing and implementing financial controls and securing good value for money through procurement and commissioning.

• Strong IT skills, and experience managing IT systems and/or databases.

• Excellent communication skills, in writing and in person.

• Proactive and solution-oriented, highly organised and self-motivated.

• Enthusiastic, outgoing and friendly, able to work in a growing, diverse, international team with minimal supervision.

• Experience of working with the UK Charity SORP and the production of the annual report and accounts.

• Experience with multi-currency income & expenditure and management of the processes around sub-grants to overseas partners.

• Ability to travel to EJF's countries of operation to assess the development and implementation of financial systems and to manage finance staff.

Desirable skills and experience

• Employment or volunteer experience in the not-for-profit sector.

• Experience using Iplicit.

• A track record of producing budgets and financial reports for successful international projects in the Global South funded by bilateral donors.

We strongly encourage candidates from underrepresented backgrounds in the environmental and human rights sectors to apply. If you believe you would be a great fit but don’t meet every requirement, we would still love to hear from you.

What we offer

We offer a rewarding package designed to support your well-being, flexibility, and professional growth:

• 22 days’ annual leave (exclusive of bank holidays), increasing with each year of service, plus additional paid leave between Christmas and New Year.

• Private healthcare package.

• Generous pension scheme, with employer contributions increasing over time.

• Flexible working hours and hybrid working (typically 3 days in the office / 2 from home).

• Cycle-to-work scheme.

• A dynamic, supportive, and inclusive working environment, with genuine opportunities for professional development and career progression.

• The chance to contribute to an organisation delivering real-world impact for people and planet.

Application process

To apply, please complete the application form linked in this job posting. This includes:

1. A personal statement outlining your suitability for the role (max 2 pages)

2. Your CV (max 2 pages)

The deadline for applications is 18:00 BST on 10 August, 2026.

Only shortlisted candidates will be contacted.

Candidates must have the legal right to work in the UK.

EJF is an equal opportunity employer, committed to diversity within the workplace.

Senior Head of Operations

CONTRACT: Permanent, Full Time (35 hours per week)

ORGANISATION: Royal Life Saving Society UK (RLSS UK)

DIRECTORATE: Corporate Services

LOCATION: RLSS UK HQ, Worcester/Hybrid (3 days per week at HQ)

REPORTS TO: Chief Executive Officer

DIRECT REPORTS: HR Manager, Interim Head of Compliance, Head of Business Systems and IT

SALARY: £48,000 to £52,000 per annum

ABOUT RLSS UK

The Royal Life Saving Society UK (RLSS UK) is the national charity supporting communities of all backgrounds to enjoy water safely and be free from drowning. Our vision is to have ‘Communities free from drowning’ and our strategic framework 2025-2030 details our goals over this period.

ROLE AND RESPONSIBILITIES

The Senior Head of Operations will play a central leadership role within RLSS UK, ensuring the charity operates effectively and efficiently. The successful candidate will lead and support the RLSS UK HR, Business Systems and IT, and Compliance departments and provide high quality decision support to senior managers on areas within this portfolio. This is a strategic and hands-on operational role overseeing key areas of the corporate services directorate.

Our current Regulatory bodies are:

• The Office of Qualifications and Examinations Regulation, Ofqual in England.
• The Council for the Curriculum, Examinations & Assessment, CCEA in Northern Ireland.
• Qualifications Wales, QW in Wales.
   

Maintaining and exceeding the standards, policies and procedures of these bodies are essential for ensuring our Awarding Organisation and Awarding Body status with the respective Regulators, enabling us to offer regulated qualifications. We also maintain compliance with the Charity Commission, Companies House and the Fundraising Regulator.

Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisation’s systems and culture needed to support high-quality delivery across a growing water safety education charity.

The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisation’s purpose ‘To prevent drowning, so everyone can enjoy water safely’.

KEY RESPONSIBILITIES
Organisational Leadership & Operations

• Lead and oversee day-to-day organisational operations across the HR, Business Systems and IT, and Compliance functions
• Develop and improve internal systems, processes, and operational procedures
• Support organisational planning and delivery
• Work closely with the CEO and senior managers to support organisational growth and resilience
• Contribute to organisational decision-making and leadership culture
• Attend Board meetings and committees where required, and any other such Leadership Team functions where necessary
• Build effective relations across departments to support organisational excellence
• Always demonstrate and uphold the Society’s values and behavioural standards.
   

People & HR Management

• Ensure effective, legally compliant policies and procedures are in place to support the recruitment, development, and retention of a high performing workforce
• Support the development and implementation of HR initiatives that build and underpin equality, diversity and inclusion, learning and development, wellbeing, and employee engagement
• Lead on the development and presentation of recommendations for annual pay and benefits review
• Support recruitment, onboarding, and staff development processes
• Help foster a positive, inclusive, and high-performing workplace culture
• Support managers with operational people-management matters
   

Compliance

• Ensure that standards, policies, and procedures meet and exceed the regulatory requirements set by our regulatory bodies
• Ensure compliance with RLSS UK regulators
• Oversee organisational risk management systems
• Ensure appropriate insurance, contracts, and compliance frameworks are in place
• Lead on operational health and safety systems and organisational compliance
   

Organisational Systems

• Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership teams
• Oversee operational procurement and contract management systems
• Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security
• Improve internal reporting and programme coordination systems
   

Programme & Delivery Support

• Support operational coordination across RLSS UK programmes and projects
• Help ensure teams are appropriately resourced and supported
• Improve organisational project management systems and workflows
• Support efficient collaboration across delivery teams
• Contribute to organisational development opportunities and partnerships
   

Other Duties & Responsibilities

• All other duties reasonably associated with your role, as directed by the Line Manager
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality

 This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

PERSON SPECIFICATION
Essential Relevant Experience, Skills, and/or Aptitudes

• Significant experience in operational management, organisational leadership or business management
• Experience developing and improving organisational systems and processes
• Strong understanding of HR, Compliance and organisational Risk Management, and Business Systems & IT
• Demonstrable experience supporting HR and people-management processes
• Excellent organisational and project management skills
• Strong interpersonal and communication skills
• Ability to work strategically while also being comfortable with operational detail
• Experience managing competing priorities in a fast-paced environment
• High level of integrity and dependability
• Strong analytical, critical thinking, and multi-tasking skills, with the ability to work to tight deadlines, and pick up new information and apply at pace
• Proficient in Microsoft Office and organisational software systems
  
   

Desirable Relevant Experience, Skills, and/or Aptitudes

• Experience working within the charity sector
• Knowledge of charity governance and funding environments
• Experience supporting organisational growth and change management
• Familiarity with CRM systems and operational databases
• Understanding of health and safety systems
   

We are looking for someone who:

• Is highly organised, proactive, and solutions-focused
• Enjoys enabling others to succeed
• Can balance strategic thinking with practical delivery
• Is calm and adaptable in a growing organisation
• Has a positive, can-do attitude and demonstrates RLSS UK values
• Has strong emotional intelligence and leadership skills

YOUR APPLICATION
Please send your CV and a Cover Letter outlining your suitability for the post

Closing Date – 11.59pm, Thursday 23 July 2026

Interview Date – Thursday 30 July 2026 at our Worcester Head Office (subject to change)

WHAT RLSS UK CAN OFFER YOU

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Healthcare Plan*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme
• Life Assurance Scheme
• Salary Sacrifice Pension Scheme*
• Discounts available including high street brands, entertainment, eating out and more
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company events and socials

*Subject to eligibility criteria

Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Grade: 7

Salary: £26,348 per annum

Position type: Full time, 37.5 hours per week, Permanent (Flexible working considered)

Responsible to: Stewardship & Research Officer

Direct reports: N/A

Location: Remote (UK only) or based in our HQ in Truro (hybrid working, mix of office and home). Occasional travel within the UK will be required.

ROLE PURPOSE:

This role sits at the heart of our Philanthropy and Partnerships team and is essential to making ShelterBox's life-saving work possible. You'll help us build and nurture relationships with major donors, corporate partners, trusts, and foundations - ensuring every supporter feels connected, valued, and inspired by the impact they make.

No two days will be the same. You'll coordinate tailored communications, events, and stewardship activities that bring donors closer to our mission. You'll keep our systems and processes running smoothly and support everything from emergency appeals and prospect research to crafting compelling proposals and coordinating engagement opportunities. Every task you take on will help families receive emergency shelter when disaster strikes.

WHO ARE WE LOOKING FOR?

We're looking for someone enthusiastic, proactive, and passionate about making a difference. You'll thrive in a dynamic environment, enjoy working collaboratively, and take pride in delivering exceptional experiences for supporters.

This role is for you if you have strong organisation skills, and are comfortable prioritising tasks and meeting deadlines. We're looking for someone who is great at using their initiative and enjoys solving problems.

Our ideal candidate will have strong communication skills - both written and verbal - and will be comfortable with data and systems, including CRM management.

This is a perfect opportunity for someone looking to build their understanding of high-value fundraising, humanitarian work, and someone motivated by a desire to have a real and lasting impact.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

· Deliver exceptional stewardship: Support the creation and delivery of tailored communication and engagement plans that make high-value partners and supporters feel connected to ShelterBox and inspired to continue their support.

· Lead on donor communications: Coordinate, write, and design our monthly newsletter for major donors and partners, ensuring it is informative and engaging.

· Support emergency appeals: Assist in producing timely, compelling communications during emergency responses, connecting them directly to ShelterBox's impact.

· Prospect research: Work with the Stewardship and Research Officer to identify and research potential new partners and donors.

· Event coordination: Help plan and deliver engagement events for high-level audiences, ensuring memorable experiences for attendees.

· Corporate engagement: Assist the Corporate Partnerships Officer in delivering unique engagement products for corporate partners, such as our .

· Trust fundraising: Support the Trusts and Foundations Manager with writing proposals for smaller trusts, bringing ShelterBox's work to life for potential supporters.

· Data and CRM management: Keep our CRM database (Microsoft Dynamics) accurate and up to date, manage data cleaning, and ensure compliance with Data Protection regulations.

· Process improvement: Maintain and update team processes to ensure efficiency and best practice.

· Insight and reporting: Work with the Stewardship and Research Officer to gather and analyse data on fundraising performance and donor experience.

· Financial processes: Ensure finance and procurement tasks are completed accurately and on time.

· Compliance and learning: Stay up to date with fundraising legislation and codes of practice and seek opportunities for peer learning and development.

· Professional communication: Handle correspondence and communicate confidently with supporters by phone, email, and in person.

· Team collaboration: Provide general administrative support and foster strong relationships across the Philanthropy and Partnerships team and wider organisation.

· Represent ShelterBox: Act as an ambassador for our values and mission at all times.

· Other duties: Undertake reasonable tasks as required to support the team's success.

Terrence Higgins Trust is looking for an experienced Head of Finance to lead our finance function and shape our financial strategy. This is a senior leadership role with organisational influence: you will oversee financial planning, reporting, compliance, audit, treasury and controls, while ensuring that high-quality financial insight supports confident decision-making across our Executive, Board and wider teams. 

We are seeking a qualified accountant who can combine technical expertise with clear communication, collaborative leadership and a commitment to our values. If you are motivated by strengthening financial sustainability, developing high-performing teams and using finance to support life-changing services across the UK, we would be delighted to hear from you. 

We welcome applications from candidates based anywhere in the UK and are committed to flexible ways of working. While the role can be undertaken from any UK location, we would particularly welcome applications from candidates who are able to work on a hybrid basis from our London office, enabling regular collaboration with colleagues across the finance team and wider organisation. 

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The Refugee Employability Officer will provide tailored employability support to resettled refugees in Hampshire under the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship and other eligible schemes. 

The role delivers structured one-to-one and group-based support focusing on supporting individuals towards employment. This will include agreeing and supporting individuals towards employability related goals and actions within the Individual Support Plan, job search and application support, interview preparation, understanding UK workplace expectations, employer engagement, and links to training, apprenticeships and (where appropriate) self-employment. This work will support individuals often facing barriers such as limited English, recognition of overseas qualifications, childcare responsibilities, health needs or confidence challenges.

Employability support will be integrated within wider Integration support planning to promote sustainable economic independence, strengthen longer-term integration outcomes and support access to appropriate public services where needed.

Key Working Relationships

This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Programme Manager (Economic Empowerment), Senior Integration and Resettlement Officers, Integration Officer, Bilingual Integration Officer, Bilingual Resettlement Officers, ESOL and Education colleagues, Employment Caseworkers and other relevant staff.

This position will also work closely with staff at our partner organisation, Citizen Advice Rushmoor, Jobcentre Plus (DWP), statutory funded employment support services (ie Connect to Work), education and training providers, employers, and relevant advice organisations across Hampshire.

This role will be line managed by the Senior Integration Officer with a dotted line to the Programme Manager (Economic Empowerment). 

KEY ACCOUNTABILITIES

Employability support to individuals (55%)

• Conduct structured individual assessments to identify skills, qualifications, employment history, transferable competencies and career aspirations, translating these into clear and realistic actions and goals within an Individual Support Plan. 

• Deliver tailored job readiness support through one-to-one coaching and group-based workshops, including CV development, interview preparation, UK workplace norms, digital literacy, job search strategies and confidence-building.

• Support individuals to access and sustain employment opportunities, facilitating job matching, including liaising with employers, facilitating introductions, supporting applications and providing on the job follow-up assistance to promote job retention and progression.

• Monitor and respond to employment and training‑related risks, including exploitation, unsafe work and discrimination, ensuring appropriate safeguarding action, advocacy for clients, and partnership working with Citizens Advice Rushmoor and other external partners.

• Provide structured guidance to individuals considering small‑scale self‑employment work, including exploring viable income‑generating ideas, basic planning and market research, understanding relevant UK start‑up and compliance requirements (e.g. sole trader status, HMRC registration and Self Assessment, banking, insurance and any required licences), and signposting to appropriate start‑up and business support services.

• Facilitate access to vocational training, apprenticeships, accredited courses and skills development opportunities that enhance employability and support longer-term career progression.

External engagement and partnerships (20%) 

• Develop and maintain productive relationships with local employers across Hampshire to facilitate direct placements, identify suitable job opportunities, work experience placements and promote inclusive recruitment practices amongst local employers.

• Promote awareness among employers of the skills and contributions of resettled refugees, supporting inclusive workplace practices and addressing misconceptions where appropriate.

• Build and maintain collaborative working relationships with Jobcentre Plus (DWP), education and training providers, and business advice and start-up support services to strengthen pathways into work, training and self-employment.

• Represent the service in local employability and partnership forums, contributing to multi-agency strategies that improve labour market access and progression for resettled refugees.

Key Administrative tasks (15%) 

• Ensure timely and accurate compliance with all reporting requirements, including database management, case noting, and file maintenance with a focus on evidencing client progress and outcomes. This will require completion of accurate and timely records and case notes in line with data protection and reporting requirements. 

• Provide logistical support for the procurement of into‑work support items and the delivery of employability workshops and employer events, including preparation of participant materials and coordination with partners.

• Analyse trends and barriers affecting employment outcomes and contribute insights to service development discussions to strengthen overall programme impact.

Ways of working (10%)

• Collaborate with internal colleagues and external partners to ensure that employment, training and self-employment pathways are integrated within longer-term integration planning.

• Gather and analyse client and employer feedback to inform continuous improvement of employability interventions and self-employment support.

• Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.

PERSON SPECIFICATION

Skills, Knowledge and Qualifications

Essential

• Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.**

• Strong knowledge of the local Hampshire employment context, including employment opportunities, key local employers and available training and development pathways. 

• Excellent interpersonal and relationship building skills, with the confidence to engage and maintain a wide range of internal and external partnerships.

• Good IT skills, including proficiency in using Microsoft Office and experience delivering or supporting meetings/workshops via online platforms such as Microsoft Teams and Zoom.**

• Strong working knowledge of the UK labour market and recruitment processes, with the ability to coach clients on job search, CV development, interview preparation and workplace expectations.

• Ability to travel regularly throughout Hampshire, the service delivery area.**

Desirable

• Ability to communicate in Dari and/or Pashto, or another community language relevant to the Hampshire resettled population.

• Lived experience of forced migration, resettlement, or navigating UK employment systems as a refugee or migrant.

Experience

Essential

• Minimum two years of related experience, delivering tailored employability support with refugees, migrants or other vulnerable populations in Hampshire.**

• Experience delivering one-to-one employability coaching and/or group-based job readiness workshops in diverse, multi-lingual and cross-cultural environments.

• Experience conducting outreach to the private sector to build relationships and raise awareness. 

• Experience supporting clients to access employment, education and training opportunities, including liaising with Jobcentre Plus (DWP), training providers and employers where appropriate.

• Experience handling confidential documents and sensitive information.**

• Prior experience of using a client relationship management system or case management database, with accurate case noting and outcome tracking.

Desirable

• Experience supporting clients with self-employment pathways, including UK start-up basics (e.g., sole trader/limited company options, HMRC registration/Self Assessment) and signposting to appropriate business advice and start-up support services.

About The Role

As a Finance Business Partner, you'll work alongside budget holders across Alzheimer's Society, turning complex financial information into clear insights that support better decision-making.

In a role where every pound matters in the fight against dementia, you'll help ensure our resources reach the places they can have the most impact, whether that's funding ground-breaking research, delivering vital support services, or campaigning for systemic change.
You'll build trusted relationships with stakeholders across the organisation, providing the financial analysis, challenge and support they need to navigate complexity with confidence. Through coaching and partnership, you'll help budget holders strengthen their own financial capability, so that sound financial thinking becomes part of how the Society operates, not something that sits only within Finance.

You'll be part of our Finance and Assurance directorate, where our vision is to be the Society's single point of truth. Working within the Financial Partnering, Planning and Analysis function, you'll be the dedicated finance partner for our Dementia Support and Partnerships directorate, connecting Finance with the teams responsible for providing our services across the UK. You'll translate their plans into sound financial frameworks that enable our mission rather than hold it back.

About you

You're a finance professional with proven business partnering experience who understands that effective partnering means combining accurate numbers with clear communication, constructive challenge and a genuine interest in helping others see the bigger picture. You're comfortable working across boundaries, building relationships at all levels, and coaching colleagues to develop their financial confidence.

- A relevant professional accounting qualification (ACA, ACCA, CIMA or equivalent), either fully or part qualified, or qualified by experience.
- Experience supporting business teams with budgeting, forecasting and month-end processes, including ensuring appropriate controls are in place and financial performance is communicated effectively and on time.
- A track record of applying analytical skills to provide financial advice that supports strategic decision-making.
- Experience of identifying and collecting feedback and other data to inform quality improvement and to monitor the performance of processes or tools.
- Good communication skills, with the ability to interpret financial information and present it in a way that tells a clear story.
- The confidence to challenge, negotiate and influence, while taking a balanced view that incorporates different perspectives.
- Experience working with ERP systems. Experience with Unit4 would be particularly valuable, though it is not essential.
- The ability to work independently and manage competing priorities, while knowing when to consult and when to ask for support.

Key Responsibilities:

- Partnering with budget holders across your assigned directorate to provide analysis, insight and recommendations that support effective, informed decision-making.
- Preparing financial reports, budgets, forecasts and business plans, and modelling financial data to support operational and strategic priorities.
- Supporting and challenging budget holders to identify risks and opportunities early, escalating appropriately and agreeing remedial action where needed.
- Strengthening financial knowledge and confidence across your stakeholder group through coaching, training and a partnership-based approach.
- Working collaboratively across the Finance team to design intuitive reports and analysis that meet the needs of colleagues across the Society.
- Advocating good accounting principles and helping to educate, inform and develop others within your directorate and the wider Finance team.
- Identifying cost saving or optimisation opportunities, working closely with colleagues in Procurement and Sustainability to realise these.
- Supporting Senior Business Partners in identifying key performance metrics and collecting routine feedback from partners across the Society to drive constant quality improvement.

You may also line manage a Finance Business Partnering Assistant, role-modelling a high challenge, high support culture where accountability, performance and development go hand in hand.

Are you ready to be a trusted financial partner, bringing both challenge and practical solutions to the people working to make life better for everyone affected by dementia?

Interviews for this role have been provisionally scheduled to take place on Teams during week commencing 27th July and week commencing 3rd August 2026.

Please join us for a Q&A session via Zoom on Tuesday 14th July at 2pm by emailing [email protected] for the joining details.

Location: Westminster, London

Contract: Permanent, Part-time

Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits. 

Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)

Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)

Closing Date: Monday 10th August 2026

JOB PURPOSE

This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.

As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change. 

MAIN DUTIES 

1. Fundraising CRM Project Leadership 

• Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations 

• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals. 

• Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid 

• Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.

• Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations. 

2.CRM and Data Management 

• Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects. 

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance. 

• Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices. 

• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting. 

• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency. 

• Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes. 

• Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner. 

• Work with the Marketing and Communications team to help implement soft opt-in 

• Manage one database volunteer to complete database tasks. 

3. Data Selections, Segmentation and Campaign Support 

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events. 

• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting. 

• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities. 

4. Reporting and Insight 

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results. 

• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking. 

• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight. 

5. Cyber Security 

• Work closely with the IT team to manage security/GDPR of the Fundraising crm 

• Develop knowledge in this area and undertake training as required. 

6. Other Duties: 

• Provide ad-hoc administrative support to the Fundraising and Communications team. 

• Support and attend fundraising events as required. 

GENERAL RESPONSIBILITIES 

• Stay up to date on policies/news/regulations relating to the role 

• Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues 

• Proactively flag any data integrity issues with Line Manager and help develop action plans as required. 

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 

• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 

• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator 

• Undertake any other duties that may be required which are commensurate with the role. 

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder. 

Person Specification:   

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.

EXPERIENCE 

E1 Experience of using a database to accurately enter and manage data

E2 High level skills related to data management and handling

E3 Working extensively with Fundraising CRM system

E4 Implementing policies and procedures

E5 Running reports and analysing data.

E6 Understanding of data protection and GDPR principles

E7 Working with Salesforce, ideally with Administrator certification. (Desirable)

E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)

E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT

E10 Experience of working in the charity sector (Desirable) 

KNOWLEDGE 

K1 Ability to prioritise and organisational skills, remaining calm under pressure

K2 Team working skills with a positive and collaborative approach.

K3 Interpersonal and communication skills, both verbal and written.

K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.

K5 Individual giving and/or other types of fundraising.

K6 Up to date knowledge of GDPR compliance and soft opt-in

K7 Relevant regulations, legislation and professional codes of practice.

K8 IT proficiency, especially Excel, Word and Outlook.