Product Innovation Manager Jobs in Birmingham

Join Us in Making a Difference at Marie Curie

Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.

Our Mission: A Better End of Life for Everyone

In the next five years, we're committed to closing the gap for those missing out on the end-of-life care and support they need. We'll achieve this through:

- Expanding and transforming direct care and support

- Delivering practical, accessible information and guidance

- Leading the way in shaping end-of-life experiences

Your Role in Our Vision

The Legacy and In Memory Manager will lead the charge in raising awareness and growing vital income streams through gifts in Wills and in-memory giving. With an annual portfolio worth over £40m, you'll play a key role in driving change to make legacy giving a normal, everyday way to give. Working with the wider sector through Remember a Charity, you'll help shape the future of fundraising in the UK and across Marie Curie.

Your Key Responsibilities

- Own the Legacy Product: Take the reins on driving growth and innovation for legacy and in-memory giving. Collaborate across teams to refine processes, own legacy and in memory giving, and develop fresh, impactful creative campaigns. Build strong relationships with key stakeholders, media agencies, and regulatory bodies.

- Lead Campaigns: Be at the forefront of high-profile TV-led campaigns aimed at attracting legacy supporters. Craft tailored experiences for audiences, optimise data flows, and constantly improve performance to drive growth and engagement.

- Inspire Leadership: Manage and mentor a team of six, setting clear objectives and fostering a culture of high performance and collaboration. Inspire and support your team to achieve the best results while embodying the organisation's values.

- Master the Budget: Oversee a £2.5m budget to help secure over £40m in legacy income. Track financial trends, create forecasts, and provide insightful analysis to support growth.

- Ensure Compliance: Lead the charge in ensuring all operations comply with fundraising regulations, providing expert guidance to keep things running smoothly.

What you will need

- Strategic development and the ability to ensure the progression of objectives and strategy

- Data analysis and the ability to spot trends in performance and the marketplace

- Relationship building, including the ability to influence and negotiate with stakeholders

- People management skills including performance support and setting clear objectives

- Communication and interpersonal skills, able to communicate with passion and gravitas

- Excellent attention to detail with the ability to create and digest detailed reports

- Operational management skills across a large and complex multi-channel programme

- Excellent IT skills and the ability to read results from new platforms and reports

- Excellent numerical skills with the ability to prepare and digest financial reports

- Time management and the ability to effectively prioritise workloads to use resource effectively

Please see the full job description here

How to Apply

Submit your CV and cover letter online, highlighting your most relevant skills and experiences for this role.

Application deadline: Sunday 13th April 2025
Salary: £ 45,500
Contract: 12 month Maternity Cover
Location: Homebased
Why Join Marie Curie?

- Flexible working arrangements

- 25 days of annual leave plus flexible bank holidays

- Pension contributions up to 7.5%

- Loan schemes for bikes, computers, and season tickets

- Continuous professional development opportunities

- Enhanced wellbeing and employee assistance programmes

- Membership discounts through the Blue Light Card

- AND SO MUCH MORE!

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments.  Please email any requests to [email protected]

We are looking for an experienced storyteller practiced at producing the highest-quality content.

Day to day, you will work alongside the Head of Comms, Marketing & Brand as well as the Digital & Brand Lead within your immediate team. You will also engage with the Leadership Team and the Product, Policy & Partnerships teams, as well as the Communications Leads at our partners. This is an opportunity to work with some of the leading brands in and around travel to have a real impact.

This fully-remote EU-time zone role would be ideally suited to someone from a B2B marketing communications background; at the intersection of travel, sustainability and tech, Travalyst has a strong focus on the industry audience. We are a small but mighty team and this role requires somebody who is equally comfortable managing and creating content for our owned channels as well as preparing our executive leaders for speaking opportunities and events.

The main focus of the Marketing & Communications Lead will be to proactively support the development and implementation of marketing communication strategies that build awareness, trust and credibility for the Travalyst brand. 

Here are more specific examples of what the role entails:

Project management

• Work with Head of Department to plan and execute the marcomms for tentpole moments e.g. product launches, impact reports, our annual convening, international events such as COP etc.

Content

• Manage the rollout of our content strategy which will be focused on reach, engagement, SEO and brand trust. The content you’ll get to work on will be broad, examples include: thought leadership, trends, interviews, product insights and updates, infographics, webinars, policy papers etc.
• Proactively generate storytelling ideas and create content in-house whilst also outsourcing to (and managing) copywriters, designers, photographers and videographers.

Owned platforms

• Lead our LinkedIn strategy and manage our platform presence by ensuring a steady drumbeat of content. Optimise for KPIs including; reach, engagement, followers, web traffic.
• Manage our blog, researching and creating engaging content in our brand voice whilst optimising articles for SEO.
• Collaborate closely with the Brand and Digital Lead to maximise cross pollination opportunities across website, newsletter, blog, social media.

PR

• Lead the creation of comms assets (press releases, Q&As, media interview briefs, toolkits etc.)
• Develop strong relationships with key media to secure high quality coverage, own the media list, manage press office, monitor media activity / coverage.

Other

• Manage the marketing and editorial calendar
• Awards - entries and usage
• Events - presentation materials, support stand management
• Oversee budget for content creation and promotion
• Analytics - use analytics tools to track and improve performance, prepare quarterly activity reports

What skills we're looking for

• Excellent writing skills with strong attention to detail.
• Ability to distill complex information and communicate it in an accessible way.
• Strong project management skills with the ability to juggle tasks and meet deadlines.
• Bachelor’s degree in marketing, communications, journalism, public relations, sustainability or relevant field.
• At least seven years’ experience in a similar role.
• Strong content marketing and media relations expertise.
• Tools: Strong understanding of LinkedIn Analytics. Working knowledge of CMS, Email Marketing and Media Monitoring platforms (we use Wordpress, MailChimp and SignalAI). We use GSuite so knowledge of this would be helpful too.
• Bonus skills: Using video editing and visual design software to create rich content.
• Sustainability knowledge would be a distinct advantage.
• Adaptability
  - The ideal candidate will be able to operate comfortably at different levels, from briefing senior leaders on media interviews to managing our blog.
  - Travalyst is in scale-up mode so it’s important to stay nimble and pivot on our journey as we scale.
• Must be able to multitask and work well under pressure, with a high attention to detail and a desire to work in a fast-paced, results-driven environment.
• Comfortable working in a virtual-office environment. Highly motivated and productive in that sort of remote environment.

An ‘Open to All’ employer, we warmly welcome everybody to the team. People of colour, LGBTQIA+ people, neurodiverse people, individuals with impairments, and parents are encouraged to apply. We encourage you to notify our team of your pronouns at any stage of your application. We also welcome applications from people who come from communities that are directly affected by the impacts of travel and tourism. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.

Job Title: Head of Sales and Marketing (Interim) – Charity with Trading Arm
Location: Tamworth
Reports to: Director of Finance & Operations
Salary: 60k
Employment Type: Full-time, fixed-term contract for 1 year. Part-time applications will be considered

About Us:

nasen is a registered charity with a powerful mission to support and develop the workforce that operate in the Special Education Needs and Disabilities (SEND) sector of education. By ensuring the SEND workforce are fully equipped to meet the needs of learners with SEND, we create sustainable, positive change in the lives of children and young adults. Alongside our specialised SEND CPD training we offer for free, we also run a trading arm that generates vital income and directly supports our charitable endeavours. Our trading activities encompass sales of online CPD, accredited courses, consultancy, and statutory projects.

As we continue to grow and expand our reach, we are seeking an experienced and highly motivated Head of Sales and Marketing to lead and oversee the integrated marketing and sales strategies for both our charity initiatives and trading arm. This role is essential to advancing our revenue generation, building strong relationships with supporters, and amplifying our mission-driven goals. You will be pivotal in ensuring that our marketing campaigns and sales efforts work cohesively to enhance our reputation, grow our customer base, and increase revenue, all while maintaining alignment with our charitable values.

Position Overview:

The Head of Sales and Marketing will provide strategic leadership for all marketing and sales efforts across both the charity’s operations and its trading arm. You will be responsible for managing and executing a comprehensive strategy to boost visibility, increase revenue, and foster long-term engagement with both sponsors and customers. The role requires a blend of strategic thinking, sales expertise, and marketing creativity, with the ability to lead cross-functional teams, manage budgets, and integrate commercial goals with the charity’s mission.

As part of the senior leadership team, you will work closely with the Executive Leadership Team, Fundraising, Development, Education, and operations teams to shape the nasen’s public-facing presence. You will be instrumental in maximising our dual revenue streams: fundraising for our charitable programs via events, and sales from our trading activities.

Key Responsibilities:

1. Strategic Leadership & Integration

• Develop and implement an integrated sales and marketing strategy for both the charity’s mission-driven goals and its commercial activities. Ensure the strategy drives the growth of both revenue from trading and funds raised for the charity’s projects.
• Collaborate with senior leadership to set clear, actionable goals for both the charity’s impact and its trading arm’s performance, aligning these objectives with broader organisational priorities.
• Analyse market conditions and trends, including competitor analysis, to identify opportunities and optimise marketing efforts, ensuring we remain agile and responsive to market demands.
• Lead the development of annual marketing plans, considering key events, fundraising activity, the academic calendar, and product launches for the trading arm.
• Ensure that marketing campaigns reflect both the charitable mission and the commercial interests of the trading arm, maintaining a balance between profitability and mission-driven messaging.
• Design and execute a route to market strategy that integrates all the charity's revenue-generating and charitable activities, ensuring products/services reach the right target audiences through optimal channels.
• Evaluate sales channels and assess whether there are further opportunities for direct-to-consumer sales, commercial partnerships, e-commerce, or affiliate marketing models that could expand market reach for both charity donations and commercial sales.

2. Marketing and Brand Development

• Lead the overall brand strategy, ensuring consistency and alignment across the charity’s marketing, digital, and communications efforts, both for the charitable initiatives and the trading arm.
• Oversee the creation of compelling marketing collateral, including digital content, print materials, advertising, and promotional campaigns that resonate with both sponsors and customers.
• Guide the development of integrated marketing campaigns that incorporate both charity-related content and the trading arm’s product offerings, reinforcing the message of social good while promoting commercial activities.
• Supervise digital marketing efforts, including website optimisation (SEO), social media strategies, and email marketing, to increase traffic, raise awareness, and drive conversions for both donations and product sales.
• Enhance public relations efforts, cultivating strong relationships with media outlets to ensure positive press coverage of both the charity’s work and the trading activities.

3. Revenue Generation & Sales Strategy

• Develop and drive sales strategies for the charity’s trading arm, including pricing, promotions, customer segmentation, and cross-selling opportunities.
• Collaborate with the education team to create and market new product lines or services, ensuring they align with the charity’s values while meeting the needs and preferences of customers.
• Oversee the development and execution of sales funnels and customer acquisition strategies to increase conversion rates, sales volume, and customer retention.
• Implement loyalty and retention programs that encourage repeat purchases from customers of the trading arm and foster long-term engagement.
• Monitor sales performance, ensuring alignment with set targets, and provide timely adjustments to campaigns, product offerings, and pricing strategies to maximise revenue.
• Work with fundraising teams to ensure synergies between donation drives and trading promotions, leveraging the strength of both income sources.

4. Sponsor and Customer Engagement

• Develop effective strategies for sponsor stewardship, ensuring ongoing engagement with supporters through personalised communication, recognition programs, and impactful storytelling that ties the trading arm’s products to the charity’s mission.
• Utilise customer relationship management (CRM) systems to create tailored communication plans and deepen engagement with both sponsors and customers, encouraging more frequent and larger sponsorship or purchases.
• Foster a community of loyal supporters and customers, turning first-time buyers into repeat purchasers, and sponsors into long-term, committed advocates.
• Design campaigns that target both customers and sponsors, converting customers into sponsors by emphasising the positive social impact of their purchases, and vice versa.

5. Team Leadership and Development

• Lead a dynamic team of sales, marketing, and digital professionals, providing guidance, mentorship, and opportunities for professional development to ensure they reach their full potential.
• Foster a collaborative, high-performance culture within the marketing and sales teams, with a focus on creativity, accountability, and shared success.
• Manage and nurture relationships with external partners, agencies, and contractors to supplement the in-house team’s efforts and bring in specialised expertise as needed.
• Encourage continuous learning and innovation within the team, allowing for fresh marketing and sales techniques to be tested and implemented.
• Lead the recruitment and onboarding of new marketing team members as needed to scale efforts in line with the organisation’s growth.

6. Campaigns, Events, and Partnerships

• Plan and execute high impact fundraising campaigns, combining both digital and offline channels, including social media, email, PR, events, and influencer partnerships.
• Oversee the organisation of charity events, sales promotions, and product launches that raise awareness for the charity’s mission and drive sales.
• Identify and cultivate strategic partnerships with corporate sponsors, influencers, retail partners, and community organisations to extend reach and enhance fundraising opportunities.
• Develop marketing strategies for key seasonal and high-traffic events (e.g. Black Friday or January Sales), ensuring the charity and trading arm are both prominently featured.

7. Data Analytics and Performance Reporting

• Establish key performance indicators (KPIs) for both the marketing and sales efforts across the charity and trading arm, with a strong focus on return on investment (ROI) for campaigns and product sales.
• Regularly analyse marketing data, tracking performance across channels, evaluating campaign results, and identifying areas for improvement.
• Provide detailed monthly, quarterly, and annual reports to senior leadership, highlighting successes, challenges, and opportunities for future growth.
• Conduct customer and sponsor behaviour analysis, utilising insights to adjust marketing and sales strategies and improve targeting.

8. Budget Management

• Oversee the marketing and sales budget for both the charity and trading operations, ensuring that funds are allocated effectively to maximise both financial contribution and the nasen’s mission.
• Monitor expenditure to ensure all campaigns are delivered within budget, making recommendations where necessary and full analysis on ROI.

Qualifications:

Experience:

• At least 7-10 years of experience in a senior sales and marketing role, ideally with experience managing both non-profit and commercial sales efforts.
• Proven track record of successfully leading integrated marketing campaigns and driving revenue growth in both the charity and ecommerce sectors.
• Experience in developing and executing sales strategies, including pricing, product development, customer acquisition and retention.
• Knowledge of CRM systems, digital marketing platforms, and data analytics tools.
• Demonstrated success in leading cross-functional teams, managing external agencies, and collaborating with senior leadership to meet organisational goals.

Skills & Competencies:

• Strong understanding of brand development and the ability to create compelling narratives that combine social impact and commercial offerings.
• Sales-driven mindset with the ability to inspire teams to meet and exceed revenue targets.
• Expertise in digital marketing, including SEO, content marketing, and social media strategy.
• Exceptional communication skills, with experience in event management and media engagement.
• Ability to balance mission-driven goals with commercial objectives and maintain a clear, unified brand presence across all marketing channels.

Personal Attributes:

• Passion for social impact and a deep commitment to nasen’s mission.
• Highly creative, innovative, and forward-thinking with a keen understanding of both traditional and emerging marketing trends.
• Adaptable and results-oriented, able to work in a fast-paced, evolving environment and make data-driven decisions.
• Collaborative with strong interpersonal skills, able to build and maintain relationships with internal and external stakeholders.

Why Join Us?

• Make an impact by leading marketing efforts that support both our mission and our revenue-generating activities.
• Innovative and creative environment that allows you to shape the future of marketing and sales for a leading charity.
• Competitive salary and a benefits package that includes flexible working arrangements, enhanced pension contributions, and professional development opportunities.

If you are a strategic thinker with a passion for charity work, have the experience to lead both commercial and mission-driven marketing efforts, and thrive in a dynamic, fast-paced environment, we would love to hear from you.

Closing date: 7th April 2025.
Interviews are expected to take place the w/o 14th April.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

nasen is committed to diversity and inclusion. We encourage applicants from all backgrounds and communities to apply.

No agencies please.

Mary’s Meals serves nutritious school meals to children living in some of the world’s poorest countries. The promise of a meal attracts these hungry children into the classroom, giving them the energy to learn and hope for a better future.

We are excited to be recruiting for a Director of Supporter Engagement to join Mary’s Meals UK. Reporting the Executive Director and serving as an integral member of the UK leadership team, the Director of Supporter Engagement will lead, inspire and develop the Supporter Engagement function, balancing strategic leadership with a hands-on approach to fundraising.

MMUK is the largest and longest established National Affiliate in the Mary’s Meals network, currently raising c.£20M to support global school feeding programmes, reaching children living some of the world’s poorest countries. The promise of a meal attracts these hungry children into the classroom, giving them the energy to learn and hope for a better future.

We have a remote-first approach to work and are happy for you to work remotely and flexibly from anywhere in the UK, in a way that best supports your work-life balance. This role will also require regular travel throughout the UK, particularly London and Glasgow.

Key responsibilities include but are not limited too:

Strategy and Leadership

• To support the day-to-day management of the charity and contribute to the organisation’s strategic direction and growth, as part of the senior leadership team.
• To contribute to the preparation of the charity's strategic plan and the monitoring and reporting of progress against organisational goals and objectives.
• Lead on cross-organisational projects in line with organisational strategy.

Fundraising:

• To develop a clear and inspiring vision for fundraising, backed up by ambitious strategies and activities that significantly raise awareness of Mary’s Meals in the UK, and grow and diversify income.
• To ensure our fundraising approach and activities remain aligned with our organisational strategy, values and fundraising model.
• To lead, inspire and develop the Supporter Engagement team (formed of the Grassroots, Philanthropy, Institutional Giving and Supporter Care teams).
• To manage a portfolio of donor, volunteer and prospect relationships, travelling regularly to attend meetings, and network to cultivate new prospects and funding opportunities.
• To support the team to develop professional and engaging fundraising materials including fundraising propositions, applications, proposals, appeals, pitches, presentations and reports.
• To oversee volunteer strategy, management and support to further empower our volunteers with a greater role in our shared vision and maximise their skills and networks.

Budgeting, Reporting and Compliance

• To set, monitor and deliver annual income and expenditure budgets, providing regular reports as required to the Executive Director, Leadership team, wider Mary’s Meals family, and our Board of Trustees.
• To feed into organisational strategic KPIs and team KPIs, and ensure a regular schedule of reporting, and insight gathering is in place to monitor activity and use insight to guide decision-making and drive growth. 

People and culture

• To create a high performing team that is ambitious and passionate about the Mary’s Meals vision.
• To ensure teams receive consistent and motivating direction and feedback to enable them to work to the best of their ability.
• Build strong working relationships with colleagues across the charity at all levels, adopting and encouraging a collaborative working approach across the Mary’s Meals family. This role must work particularly closely with the Director of Communications, and collaboration with this role will be key.
• To work with the Head of People to ensure that MMUK is an employer of choice which attracts, recruits and retains a talented team of values-led, paid employees and volunteers, throughout the UK.
• To actively promote safeguarding practices and model behaviours that support a safe culture across all MMUK activities. 

About you:

• Significant experience operating at senior management level, including leading a fundraising department, ideally with experience in the areas of grassroots and major giving fundraising.
• Experience of developing and executing strategies to secure significant revenue generation, with specific evidence of delivering income growth.
• Experience of representing an organisation at a senior level, with excellent written, presentation and public speaking skills.
• Excellent entrepreneurial networking and relationship building abilities, with experience of proactively identifying and cultivating new and existing donor relationships, and securing strategic funding partnerships and high-value donations.
• Experience in volunteer strategy, management, recruitment and engagement.
• Experience in setting, monitoring and delivering significant annual income and expenditure budgets, providing regular reports as required.
• Experience of testing and launching new fundraising products (e.g., mass engagement grassroots campaigns, corporate partnerships, major donor events etc.).
• Experience of developing first-class supporter journeys, interactions, products and propositions.
• Experience in innovation and product development.
   

Please see the recruitment pack on our website by following the instructions on Charity Job.

This opportunity is to be the ‘interim Head of England Portfolio Development Team - Communities Come Together (CCT)’ whilst the current post holder takes on an internal promotion. 

England Portfolio Development Team

Our new strategy has reaffirmed our purpose: it starts with community. We’ll continue to support amazing community-led projects and make a bigger difference in the years ahead.

Our new strategy will mean changes to what we fund and how we work with communities and organisations in England. In November 2024 we published our new England funding Portfolio, ensuring the £3 billion we will distribute to England’s communities by 2030 supports the successful delivery of It Start’s With Community. 

As we start to deliver on our new funding portfolio we established a new Portfolio Development Team to sit at the heart of the Fund’s England directorate. This team sets the direction for our funding, ensuring our whole funding portfolio is delivering on our four community-led missions; our commitment to take an equity based approach to tackling inequality; and our ambition to be more than a funder. 

England Portfolio Development Team

The permanent England Portfolio Development Team is taking forward the new England portfolio, ensuring we are delivering impact through our current funding portfolio whilst also looking to the future and developing new funding initiatives and ways of working to meet our 2030 vision. 

This small team of eight works across the whole England directorate, the wider Fund, and externally with people, communities and civil society organisations who share our vision. 

The team is responsible for:

• Setting the direction for our funding, including setting out the change we want to support in England’s communities through our funding and gathering insights to assess whether we are succeeding or not
• Thinking, exploring and leading on portfolio development and implementation of the new funding portfolio – ensuring we are delivering impact across our current funding portfolio (national, regional, small grants) and developing new funding initiatives and ways of working where necessary
• Leadership and direction for England’s stakeholder engagement, partnerships, knowledge learning and impact and external communications
• Leading, influencing, learning, external relationships, horizon scanning, providing intelligence and subject matter expertise

We are looking for ambitious, creative and passionate people to join this team to help us make It Start’s With Community real in communities in England. The team will work to Sarah Baker and Hannah Rignell, Deputy Director Policy and Partnerships.

Key activities will include:

• Delivering on the portfolio level theory of change which clearly sets out the change we want to support through our funding in England’s communities
• Gathering and analysing insights to understand and effectively articulate the impact we are making through our new portfolio, including commissioning research and analysis, convening partners, stakeholders and communities where necessary; and ensuring that insight informs funding practice
• Engaging extensively internally, harnessing the expertise and insights of the wider England directorate and working across the Fund to ensure we link appropriately to ‘One Fund’ approaches
• Delivering our new approach to external engagement, partnerships, policy development, positioning and influencing in England in line with our community-led missions, more than a funder priorities and new ways of working
• Launching and delivering new funding initiatives in line with our new community-led missions and our equity based approach to tackling inequality.

Further detail on the specific roles available can be found below.

Contract: 12 month interim role. The role is available on a full time, part time or job share basis.

Due to the fixed term nature of this role, we will need you to start as soon as possible, so you should have no longer than a one month notice period in your current role.

Location: We have a hybrid approach to working, work pattern and location will be in one of our offices in England (Birmingham, Exeter, Leeds, London, and Newcastle). 

Interviews: 22nd, 23rd (pm) and 29th April

How to apply

Apply via our portal with your CV and a supporting statement (800 words) by midnight 10th April

In your supporting statement please include evidence of your experience against the essential and desirable criteria detailed below

Overall aim of the role

• To lead the Communities Come Together and new Partnerships Approach within our England portfolio development team, delivering our new portfolio in communities in England in line with ‘it starts with community’
• To provide leadership of mission, equity and ‘more than a funder’ subject matter expertise and partnerships at national level – in particular Communities Come together and our new Partnerships approach. 
• To articulate our story and impact as we deliver the new portfolio, ensuring this informs the delivery of our funding internally and amplifies our impact externally 

The successful candidate will be confident at providing clarity and direction in ambiguity and be a fluent communicator in both verbal and written communications. You’ll be an exceptional problem solver and have excellent decision-making skills and personal resilience. A key part of the role will be to develop England’s funding portfolio across our communities come together mission, equity and more than a funder priorities (especially partnerships) and to work closely with colleagues who have specific expertise from within and outside of the Fund.

Essential Criteria:

• Proven problem solving and decision-making skills, as well as a ‘can do’ attitude
• Excellent written and verbal communications skills, able to tailor messages to audiences and can demonstrate a good understanding of external  positioning
• Experience of strategy development and implementation, including options appraisal and working through the decision making and approvals process
• Strong interpersonal skills, and resilience, with an ability to build relationships and work with a range of people inside and outside of the Fund
• Strong analytical skills, able to review a range of complex evidence and information and shape robust conclusions
• Experience of building high performing teams and leading change, as a leader and/or as a team player - creating the culture and structures in which people can thrive at work
• Good organisational skills, able to manage complex workload with competing priorities
• Expertise in supporting communities to come together and cross sector partnerships

Desirable criteria:

• A passion for, experience in and an understanding of the VSCE sector and the communities we serve.
• Policy expertise in one or more of our ‘more than a funder’ priorities: partnerships; participation, convening, influencing, supporting grant holders, learning.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Radix Big Tent is the think tank of radical centre.We are a non-aligned, non-partisan registered charity, working to promote system renewal.New Capital Consensus is one of three current projects which we are running, focussed on reform of the investment system.Our other projects deal with housing and political reform but the successful candidate should expect the bulk of their time to be spent on Capital Consensus.

 New Capital Consensus is a recently established coalition of independent, non-aligned, not-for-profit, academic and research organisations working to create a better investment system, to deliver sustainable UK economic growth.Our mission is to create a system of purposeful investment by connecting capital to social goals to give savers better individual and collective outcomes over the long-term.

Through research, stakeholder engagement and collaborative projects, we aim to identify and drive innovative solutions that will release private capital to drive UK business growth, tackle inequality and support a just transition.

New Capital Consensus (NCC)’s partner organisations are Radix Big Tent think tank, Finstic and Leeds University.We are incubated by the Chatham House Sustainability Accelerator.

Job Purpose:

We are seeking a proactive and creative Media Officer to enhance the visibility, reach, and impact of New Capital Consensus and Radix Big Tent. The successful candidate will be responsible for managing media relations, crafting compelling content, and executing strategic communication campaigns to engage diverse audiences, including policymakers, business leaders, and the wider public.

Key Responsibilities:

• Develop and implement media and communications strategies to promote the work of New Capital Consensus and, through it, Radix Big Tent.
• Write and distribute news releases, opinion pieces, blog posts, and social media content.
• Build and maintain relationships with journalists, broadcasters, and media outlets.
• Monitor media coverage and provide analysis on engagement and impact.
• Manage and grow digital platforms, ensuring a strong and consistent brand presence.
• Coordinate media activities around events, including press briefings, interviews, and live coverage.
• Support other staff, partners and consultants to ensure consistent messaging, taylor content for media use, and provide media training where necessary.
• Stay informed of key developments in politics, economics and policy debates relevant to the organisations’ work.

Person Specification:

Essential Qualifications & Experience:

• A self-starter, with demostratable experience and expertise in a media, communications, or public relations role.
• Strong writing and editorial skills with the ability to create engaging and persuasive content.
• Established media contacts and the ability to secure high-quality coverage.
• Experience managing social media accounts and digital communications.
• Ability to analyse and communicate complex policy and economic issues effectively.
• Excellent organisational skills and the ability to manage multiple projects simultaneously.
• Strong interpersonal skills and the ability to work with diverse stakeholders.

Desirable Skills & Attributes:

• Experience working in a think tank, policy organisation, or media outlet.
• Understanding of economic and political issues, particularly around sustainable investment and policy innovation.
• Knowledge of digital marketing and analytics tools.
• Experience producing multimedia content such as videos or podcasts.
• Creativity and adaptability in developing new communication strategies.

Location: Remote with meetings in London and York
Contract Type: Full time
Reporting To: Ben Rich, Radix Big Tent CEO

Everyone deserves a decent place to live – join Habitat for Humanity Great Britain as our new Director of Retail, and support people to find a safe, affordable home.

We’re on the lookout for an experienced senior level retail professional, with the energy and drive to

lead the successful introduction and expansion of our ReStore network, a charitable home improvement retail concept well established in the USA, Canada and Ireland, but new to Great Britain. This is your chance to take charge of a retail operation with a real purpose—helping families build a better future through safe and affordable housing.

You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey, providing you with the opportunity to directly influence and develop retail expansion and impact in local communities.

Leading a high performing team of staff and volunteers who work collaboratively to generate resource and support for our mission, you’ll be responsible for sales growth and sustainability through strategic innovation, operational excellence, building brand awareness, valuable partnerships and community engagement.

If this sounds like it could be a good match for you, please take a look at the Candidate Pack on our website (Please see vacancies).

Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

Job Description

Department:                      Retail

Reports to:                        National Director

Budget responsibility: Yes

Line management: 2 direct reports (Store Manager x 2) and an overall team of 13 when fully staffed (currently 3 roles staffed)

Location:                           Flexible/hybrid - home-based and with regular travel to stores, internal and external meetings.

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

ReStore is Habitat for Humanity International’s unique, trademarked retail concept which was first opened in 1991 by the Habitat for Humanity affiliate in Winnipeg, Canada.  Today there are over 1,000 ReStores successfully operating across Canada, United States, Australia, New Zealand, Poland and Northern Ireland.

Job Purpose

To support of Habitat GB’s vision of a decent home for everyone, the Director of Retail is accountable for the successful introduction of a new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials.  Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes. 

The Director of Retail provides senior and strategic leadership for Habitat GB’s retail strategy, and for the entire ReStore operation. Key responsibilities include the planning, implementation, and monitoring of the impact of ReStore in Great Britain, such as income generation, brand awareness, partnership development, community engagement and outreach. The Director of Retail is also responsible for leading a high performing team to manage the ReStore footprint in Great Britain, and working collaboratively across Habitat GB, the international Habitat network (HFHI), and with external partners.

As a member of the Senior Leadership Team, the Director of Retail works to ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a robust people and culture approach. 

Key Accountabilities/Responsibilities

Strategic development & leadership:

   Provide senior and strategic leadership for end-to-end retail operations.

• Develop and implement a comprehensive commercial and profit-driven strategy aligned with Habitat GB’s mission and goals. 
• Continue to identify and maximise the opportunities, revenue and profit presented by the commercial operations of Retail as well as volunteering, community engagement and other programmes, working in collaboration with colleagues in the Programme Delivery and Fundraising & Partnerships teams.
• Working collaboratively across Habitat GB, review the commerciality of the wider charity and develop commercial projects capable of delivering efficiencies and increasing income which create increased support for the charity’s beneficiaries.
• Work with the Director of Finance, Operations & Compliance and other colleagues to ensure effective and efficient commercial delivery whilst taking accountability for establishing and maintaining appropriate delivery frameworks and governance.
• Lead and empower all ReStore colleagues to maximise income and profit from all Retail and sources (including online) whilst ensuring that costs are contained within budget.
• Lead the development of a plan for expansion of future ReStores.
• Work closely with the Director of Programme delivery and other colleagues to design, deliver and grow community-based outreach programmes connected to ReStore.
• Design and implement effective strategies and processes for programme implementation, including resource allocation, scheduling, and monitoring of progress.
• Ensure programmes are accessible, inclusive, and culturally sensitive to provide the best possible support to target communities.

Leadership of ReStore operations:

• Retain an oversight of new and ongoing commercial operations, including sales, marketing, donations, pricing and operational excellence.
• Monitor and analyse external market trends and competitor activities (not restricted to the UK) to identify and accelerate sustainable opportunities for growth. 
• Support all ReStore communication and marketing using the charity’s comms channels, ensuring optimum strategy & planning, prioritising key areas of operational focus (including store opening, stock donations & volunteering) & shared annual Communications and Brand priorities.
• Develop and lead on building strong productive relationships with external suppliers including builders, designers, till suppliers, utility companies, etc. to ensure ReStore delivers on new store openings expectations and all stakeholder engagements.
• Oversee leasing activities including prospecting, negotiating, and ensuring execution of lease agreements. Negotiate terms and conditions that are favourable for our budget and needs.
• Coordinate property maintenance and repairs including shop renovations and fit out.
• Ensure compliance with all relevant laws, regulations, and ethical standards in all commercial activities.
• Ensure excellent risk management, including the identification and mitigation of commercial risks, implementing appropriate controls and safeguards.
• Measure and communicate the social and environmental impact of commercial activities. 

External representation and strategic partnerships development:

• Represent Habitat in Great Britain and, where required, internationally. Work closely with the National Director and others on brand awareness, influencing & engagement opportunities, increasing visibility with partners, communities and other collaborators.
• Work collaboratively with the Fundraising & Partnerships team to support or lead high quality partnerships and strategic relationships.
• Work closely with other teams to ensure the development of high-quality proposals, propositions and reports which leverage opportunities across institutional and non- institutional prospects related to ReStore and contribute to our credibility as a trusted and impactful organisation.
• Be proactive in responding to external challenges as well as opportunities to raise the profile and impact of HFHGB.
• Ensure the organisation, its mission, strategic aims, services and products are consistently presented positively to relevant stakeholders. Act as an advocate for the organisation. Promote and enhance the charity’s position externally and develop and maintain good relations and effective networks with relevant stakeholders.

Performance management, reporting and monitoring: 

• Set ambitious yet achievable revenue targets and other KPIs, monitoring progress effectively, taking proactive steps to meet and, where possible, exceed financial goals.
• Work with the Senior Leadership Team to oversee the active management of the National Strategy through the co-development of a new Performance Framework for the organisation, ensuring it is robust, strategically aligned, and balances prioritisation and focus with innovation and adaptability. Represent relevant areas of performance in governance forums, including Board level.
• Develop and manage the Retail department's budget, ensuring cost-effective operations.
• Coach staff on their commercial acumen, to nurture the teams in how to make the best financial decisions at their level of responsibility.
• Work closely with the Director of Finance, Operations & Compliance to track performance, and contribute to high quality reporting, income forecasting and budget management.
• Measure and communicate the social, financial and environmental impact of commercial/retail/outreach activities.
• Lead and support report to external partners, donors and other stakeholders.

Leadership and management:

• Build and lead a high-performing and ambitious team, inspired to implement and grow the ReStore brand in Great Britain, with a core focus on positive impact in ling with our national strategy.
• Manage, motivate and develop team members. Ensure regular 1-2-1s are held, set individual objectives, encourage a culture of giving and receiving feedback, where kindness and ambition support the progression of people and plans.
• Lead the development of a Volunteer Management programme for ReStore in line with sector-wide and Habitat for Humanity best practice. Including recruitment, onboarding, training, experience, engagement and communications.  Ensure ReStore staff are supported to deliver outstanding volunteer management and build in regular feedback mechanisms.
• Working closely with the Head of People and others, support the ongoing development of a strong safeguarding culture throughout the organisation.
• Lead the development and monitoring of a safeguarding plan for all ReStore operations and programmes, including policy, protocols and training for volunteers and ReStore staff.
• Role model our values in line with Habitat GB’s inclusive approach to people and culture.

Organisational Leadership: 

• Support the National Director in leading the organisation to deliver Habitat GB’s strategy and vision, acting as a collaborative and supportive member of a shared leadership team.
• As a member of the Senior Leadership Team, provide oversight of organisational priorities, productivity, performance, risk and due diligence.
• Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities.
• Co-create ways of working to enable an adaptive, collaborative and high performing organisational team.
• Deputise for the National Director when required and represent Habitat GB in national and international meetings and forums.

Person profile:

• Significant retail leadership experience, ideally within a charitable, purpose-driven or social enterprise environment.
• A proven track record of leading teams to success, driving sustainable growth and profitability in a retail environment.
• Skilled in building strong relationships with diverse types of external partners, donors, volunteers, staff and stakeholders to achieve business and community-focussed impact objectives.
• Understands relevant legal and compliance requirements, with a track record of successful management across a similar operational platform.
• Experience managing safeguarding compliance in a similar operational environment.
• Experience of working in a similar organisation, collaborating across teams and operating in a highly effective way across a diverse, networked structure.
• Significant and successful experience in senior management roles, encompassing strategic management and team leadership.
• Experience leading and managing teams made up of staff and volunteers.
• Strong budget and financial management skills.
• Experience developing, managing or engaging in community-led programmes.

Skills and competencies:

• You have excellent interpersonal, influencing and networking skills and can communicate with impact across diverse audiences.
• You are a strategic and entrepreneurial thinker who is focussed on increasing impact in line with Habitat GB’s mission.
• · You are resilient, able to lead positively in a role which carries significant responsibility and requires you to prioritise effectively across multiple areas of work, problem solve and demonstrate strong organisational and planning skills.
• You are a values-led leader, who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion.
• You are an experienced manager, able to lead and inspire others, motivating team members to perform at their best with a growth mindset.

The role and responsibilities will be carried out in a way which reflects:

• HFHGB’s commitment to safeguarding children in accordance with the Safeguarding Policy.
• A commitment to HFHGB’s vision, mission, values and approach.
• A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.

Start your Habitat journey here…

The deadline for applications is 30th March 2025 (at 11:59 pm).

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.