Product Innovation Manager Jobs in Home Based
Job Title: Research and Impact Lead
Location: Hybrid with minimum 8 offices days per month in either London or Leeds office
Contract: Full time, permanent
Salary: £46,000 – £53,000 per annum depending on experience
BookTrust is the UK's largest children's reading charity. We get millions of children reading, especially those from low-income families or vulnerable backgrounds. Children who choose to read and who read regularly are happier and healthier. They form stronger bonds and relationships. They do better at school and are more creative. They enjoy more success in life. This is why we work with families, supporting them to start sharing stories and books together from the earliest possible age. Our carefully selected books and well-researched programmes are delivered by thousands of local partners, bringing the magic of reading to children in every community in England, Wales and Northern Ireland.
The Research and Impact Lead role brings scope for dynamic collaboration across the organization, and creativity in applying research and evaluation expertise to a range of opportunities. The Research and Impact Lead will shape, drive and deliver a range of learning activities. They will be a voice for evidence-based decision making within BookTrust, ensuring that we put the needs of children, families, and our delivery partners at the heart of our work.
In this role we are looking for an experienced mixed methods researcher to oversee our MEL approach, develop and deliver new learning and funding partnerships and contribute to our portfolio of cross departmental learning activities – working to deliver research activities or supporting our team of in-house researchers through providing steer and quality assurance.
We will provide excellent opportunities for the postholder to further develop their research, leadership and partnership skills in support of a fast changing, purpose driven national charity. We offer a flexible and supportive working environment and provide on-the-job learning and formal training.
To apply please send a copy of your CV to us on our website along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides. Please also answer these questions in your cover letter:
BookTrust has a new Monitoring, Evaluation and Learning framework to understand the impact of our work with low-income children and families. What are some of the principles of good evaluation that BookTrust should incorporate into its MEL work?
Please also attach one or two examples of research, evaluation or learning outputs you have produced and also specify if you are applying to be based from our Leeds of London office.
Closing date: 4th June 2024 12.00pm
Interviews: Interview will be in two stages - 1st stage interviews will be on 20th June 2024, via Teams
Our Commitment to Diversity and Inclusivity
We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.
We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team to discuss your requirements further.
BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.
We have ambitious goals here at the Royal College of Radiologists (RCR) and are looking for an experienced and strategic Head of IT to join us. The RCR is a charity with a focus on supporting doctors who deliver medical imaging and cancer services and we require a passionate and dynamic IT professional to helps us continue making a difference.
As Head of IT, you will lead the strategic planning for the function, playing a pivotal role in shaping the technological landscape of the RCR, leading on all technology related matters across the RCR with the responsibility for ensuring our IT offer remains current, efficient and effective to support our mission and strategic objectives. You will also lead and motivate our reputable high-performing IT team ensuring excellent IT service support to the organisation is a constant.
If you are an outward facing IT professional who is user and business focused wanting to contribute to our meaningful mission and can help deliver our ambitious strategy, we welcome your application.
What you will do:
- Lead the strategic development of the IT function.
- Provide leadership to the IT team, galvanising them around the goals.
- Develop an in-depth understanding of our internal IT and systems infrastructure to advise on business needs.
- Lead and develop the RCR’s programme and change boards to maintain effective oversight of changes to IT applications and digital services.
- Ensure the IT team delivers excellent customer service.
- Create and maintain effective IT Business Continuity (BC) and Disaster Recovery (DR) plans that ensure the RCR can respond to challenges.
- Develop, agree and manage the IT revenue and capital expenditure budgets.
What you will need:
- A strong understanding of enterprise technology solutions in a digital world.
- Skilled leader and staff manager, able to lead, motivate and develop a team.
- Experience of setting, agreeing and implementing a strategic plan.
- Effective interpersonal skills, with the ability to negotiate and influence.
- Strong analytical and evaluative skills.
- Ability to plan and prioritise a substantial programme of work.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you are an outward facing IT and programme management professional who puts the users and business needs first we encourage you to find out more about the position, the RCR and instructions on how to apply in the Head of IT candidate pack.
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.
Our Head of Legacy and In Memory Fundraising leads a small, dedicated and highly-skilled team. Working with the Associate Director of Fundraising and Marketing, the role is responsible for building and developing our vital legacy and in memory programme. The role includes the development of innovative and engaging marketing strategies - including recruitment and stewardship across legacies and in memory - investigating new audiences and channels and requires excellent budgetary management including detailed income forecasting.
With an ambitious approach and natural empathy, you will relish the opportunity to use your extensive knowledge of legacy based fundraising to increase income and optimise opportunities. If you lead by example to create a caring, approachable and supportive environment for all – by listening to each other and working together and enjoy driving through improvements to enable team to deliver, then we would love to hear from you.
In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list.
We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.
We are passionate about treating people fairly and as equals, doing so is instinctive to us. To Beat Macular Disease for all we know we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.
Interviews: First stage interviews to be held week commencing 3 June 2024
As part of our selection process, we will be asking candidates to deliver a short presentation during 1st stage interview.
The client requests no contact from agencies or media sales.
King’s College London offers an intellectually stimulating environment, where staff are dedicated to the advancement of knowledge and learning in the service of society. We are a multi-faculty institution, providing high-quality research, education and innovation across the social sciences, humanities, health, law, dentistry, and sciences. As a member of the Russell Group, we are committed to maintaining the highest standards in research and education.
The Finance, Procurement, Strategic Planning and Analytics directorate, led by the Chief Financial Officer / VP (Finance), comprises c.150 roles located across our campuses in central London. The Finance department of c.100 roles provides various accounting, assurance, advisory, decision support and financial processing functions for the whole university.
The Director of Finance Business Partnering (Operations) is a critical role within the Financial Strategy, Planning & Performance division that will lead, develop and deliver high quality finance business partnering and decision support to all the central services of the university, including providing financial planning, reporting and insight across revenue and capital funded activity.
You will support the senior Director of the Financial Strategy, Planning & Performance function in development and improvement projects. Examples include the development of a professional competencies framework to support career progression and performance at all levels, supported by learning and development opportunities, improving key processes, resource allocation and financial planning methodologies, and reporting on financial performance.
As part of the function’s senior management team, this role will lead a team of finance business partners who will provide outstanding partnering services to our central services including large functions such as Estates and Facilities, IT, Students & Education, Research Management and on other crucial ‘head office’ activities. Working closely with the corporate reporting team on the provision of management accounts, you will lead on financial performance support in-year and across our three-year financial planning framework. You will also undertake and provide professional support to your team on business partnering skills, financial modelling, business case development and financial appraisals. You will play a wider role as a senior member of the finance leadership team on cross-college initiatives and be asked to deputise for the senior Director of the division or their peers.
It is an exciting time to join the university as we are making a step change in our support and advice, particularly to directorate heads and our Senior Vice Principal (Operations), and onwards through the leadership roles across the central service directorates where financial and operational decisions are made.
This is a full time post (36 Hours per week), and you will be offered an indefinite contract. We work in a hybrid way and there is an expectation of being able to work at least three days a week in our offices to help facilitate a collaborative working culture.
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
1. Professional Accountancy Qualification
2. Highly resilient with the ability to run multiple objectives, large senior teams and complex political processes concurrently
3. Exceptional understanding of running and leading financial planning, monitoring, forecasting and business partnering in a complex and large organisation
4. Exceptional leadership skills and a service approach in your professional work
5. Ability to operate and deliver change and improvements in a complex organisational environment
6. Exceptional business case financial appraisal and modelling skills
7. Ability to communicate clearly and effectively in the written word and in person in a variety of formats including committee presentations and policy documentation
8. Numerate and IT literate with the ability to use the standard suite of office software together with excellent knowledge of one or more corporate finance/ERP and reporting systems
9. Significant recent experience of leading business partnering, financial support and advice functions and services
10. Experience of designing, delivering and improving capital planning and reporting processes
11. Leading teams to achieve complex and competing objectives over a variety of time horizons in partnership with other technical leads and partnered areas.
12. Ability to build and manage internal and external relationships
13. Self-management and ability to work independently to meet deadlines
14. Attention to detail and working to a high-level of accuracy
Desirable criteria
1. Degree level qualification
2. Leadership of technical / professional staff who manage their own work and activities
3. Experience of having worked in or with the university sector
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We have a strong equality, diversity and inclusion agenda and would expect the post holder to demonstrate these values.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. The deadline for applications is Sunday 19th May 2024. If you would like to discuss the role, please get in touch with Bryony Thomas via the Allen Lane agency website.
Shortlisting will complete late May and may include an initial conversation with Allen Lane, our recruitment partner for this role. First stage interviews with King’s College London are planned for early June.
We are not able to offer sponsorship for candidates for this role who do not currently possess the right to work in the UK.
The Meridian One Community Garden serves as a space where we focus on cultivating fruit, salad, and vegetable produce. We involve the local community by hosting weekly volunteer gardening sessions, welcoming school visits, and organising various community events.
TCV is seeking a Senior Project Officer with expertise in community engagement, event coordination, and managing community facilities. The garden, which was established one year ago, encompasses facilities such as an office, a community meeting/education room, toilets, and a spacious polytunnel.
The Senior Project Officer will oversee a range of tasks including planning and executing community events, maintaining site Health & Safety, leading volunteers in practical projects like building wooden planters, tending to garden plants, and ensuring timely completion of administrative duties such as procurement, risk assessments, social media updates, and task reporting. They will also lead activities for the under 5’s Nature Explorers group, school visits, themed evening events, and family weekends. Additionally, they'll organise corporate volunteering sessions and cover holiday shifts for the Green Gym gardening program. Previous events have included 'Pampering and Enrichment,' 'Repurpose, Recycle, Reinvent' workshops, and a Black Women in Conservation and Horticulture photo exhibition, as well as our weekend family events featuring free food, music, and arts and crafts activities.
This role involves being friendly and open to various people who visit, from the toddlers attending the Nature Explorers club, to our volunteer gardeners, to senior staff from the local authority. There are two other people working part-time at the garden, and TCV provides thorough training and support from a helpful local team.
Ideally, we’re looking for someone with experience of gardening and/or nature conservation. However, what’s equally important is that the Senior Project Officer has initiative, is welcoming, and comfortable working with a wide range people. We’d therefore welcome applications from candidates who can display those personable qualities, with perhaps experience of working in a community centre setting.
In Spring 2024, TCV will be taking on the management of an additional nearby meanwhile space. The new Senior Project Officer will join us at an exciting time when we begin to turn that space into a new community tree nursery. Working with local people to gather seeds from significant trees in the surrounding area, we aim to grow saplings which will go on to be distributed for planting around London.
Working hours are 9am to 5pm, Monday to Friday. Given the nature of the role the Senior Project Officer will need to work from the garden during these times. Occasionally, to avoid lone working in the absence of another colleague, there will be the opportunity to work from home. Weekend family events take place on Saturdays, four times a year and there are approximately six evening events which take place between April to September. This post holder would be expected to attend those evening and weekend events.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Team. We also offer reasonable adjustments on the job.
* A full driving licence would be ideal, though not essential, as the post holder has use of a company vehicle.
* This post is subject to an enhanced CRC check due to the activities working with children and vulnerable adults.
We are The Conservation Volunteers.
Our vision is Healthier, Happier Communities for Everyone. We believe that green spaces are an essential part of healthy, happy communities.
Our mission is To Connect People and Green Spaces to Deliver Lasting Outcomes for Both.
The opportunity to connect to nature on your doorstep and contribute to its protection should be available to everyone.
The outcomes of our work:
· Environment: Green spaces are created, protected and improved, for nature and for people.
· Communities: Communities are stronger, working together to improve the places where people live and tackle the issues that matter to them.
· Health & Wellbeing: People improve their physical and mental health & wellbeing, by being outdoors, active and connected with others.
· Learning & Skills: People improve their confidence, skills and prospects, through learning inspired by the outdoors.
Join in, feel good.
Job title: Head of Development, The Social Change Nest
Location: Hybrid/attendance at Kings Cross office, London 2days/week minimum
Reporting To: CEO
Contract: Full time, permanent
Salary: £40,000-£50,000
Date Closes: Friday 31st May
Role Purpose:
This is a great opportunity to make a significant impact on hundreds of civil society, social movements and community groups around the world, driving funding to where it is needed most. The Head of Development will join the central team, reporting to the CEO and will be responsible for forging relationships with funders, as well as identifying opportunities to engage with local community groups.
They will share the Social Change Nest’s ambitions to transform funding for grass roots organisations and coalitions by reimagining fundraising, removing structural barriers and encouraging institutional funders to support community interests. They will oversee the Marketing, Communications & Development Assistant and one other team member and will collaborate with Risk, Compliance and the Innovation Managers. This is a busy and exhilarating role with opportunity to grow and develop. We are planning to increase the size of the team over the next year.
About The Social Change Nest
At The Social Change Nest, we’re radically transforming the funding landscape. We nurture grassroots groups and enable funders to support frontline social action by offering fiscal hosting, grant management, grant distribution and fund management services. We currently support over 500 community groups across the UK and abroad addressing climate to housing, wellbeing and animal rights. We are pioneering fiscal hosting in the UK and have distributed grants to groups that otherwise would not have had access to the opportunity. Since our inception we have ensured over £23m has got safely into the hands that need it.
We have a 5 year strategy for scaling, innovating and supporting more civil society both in the UK and abroad. Over the next 12 months we are aiming to raise a significant capital investment, secure our income streams, launch 2 new game changing products and expand into Europe.
The Social Change Nest is part of the Social Change Group. As a group we have been certified as a BCorp business, Disability Confident Employer, and an accredited Living Wage Employer. In addition, we were listed as one of the top social enterprises in the UK in the SE100 for the last three years. Underpinned by our values of collaboration, curiosity, courage, and creativity we believe relationships are the glue that holds us all together and we are proud of our culture.
You’ll be joining a close-knit team, supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and we encourage everyone to be a curious soul about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities.
Key Responsibilities:
- Build strong rapport with clients and community groups to ensure effective implementation of our strategy, supporting the team responsible for project delivery.
- Identify and secure new funding opportunities with clients, creating tailored proposals to appeal to funder appetite and needs.
- Oversee and contribute to external communications and marketing campaigns.
- Oversee the business development pipeline, ensuring its effectiveness and alignment with our strategic goals.
- Deliver high-quality bid proposals and pitch documents to support business growth.
- Develop and implement client management and engagement strategies, including our philanthropic networks, enhancing operational relationships and value.
- Grow new strategic partnerships with civil society and local community groups and identify their funding requirements, ensuring optimum communication with those grass roots groups.
- Analyse and present HubSpot data to inform strategic decisions and refine our offering.
- Manage budgeting processes and prepare essential documentation for pitches and contracts.
- Be an ambassador for the Social Change Nest, representing the business at industry conferences, events and workshops and grow strategic partnerships.
- Champion the maintenance and improvement of our CRM system, ensuring accuracy and efficiency.
- Line manage 2 team members; Marketing, Communications & Development Assistant and one other
Skills and Experience:
Essential:
- 4-5 years in a business development, sales or client facing role.
- Proven business development expertise with a track record of winning new business and able to apply these skills to enhance our business development strategies.
- Able to use your knowledge and skills to identify and seize opportunities for growth through partnerships, projects and clients.
- A solid understanding of the philanthropic and grant-making sectors in order to enrich our strategies and client interactions.
- Numerate and adept at analysing data to derive insights that guide business planning and strategy.
- Outstanding customer service skills, both proactive and reactive. Your reliability, trustworthiness, and ability to respond to our clients’ needs set you apart.
- Excellent pitch and bid-writing skills with an ability to craft compelling proposals that resonate with our target audience, including design and pricing.
- Capable of anticipating and evaluating the potential risks and returns of projects and able to assess risk as part of the process.
- Experience of managing complex work strands and coordinating across different teams demonstrating your leadership skills and strategic awareness.
- Excellent interpersonal skills and a confident communicator. You excel in bringing people together to achieve shared objectives.
- An advocate of Diversity, Equity, and Inclusion.
Desirable:
- A good understanding of the philanthropic and grant-making sectors in the UK, Europe and the USA
- Experience of accessing responsible finance opportunities for charities or social enterprises
- A demonstrable commitment to serving under represented groups in the UK or abroad.
Fundraising Strategist
£43,783 - £47,284 pa
City of London and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of job:
As Senior Fundraising Strategist you’ll play an integral role in defining the fundraising strategies for cross organisational campaigns and targeted fundraising and engagement activities. Working as a senior fundraising strategist within our Campaign Strategy & Planning team, you’ll direct cross-disciplinary project teams from across all levels of the business to deliver target beating initiatives from Red Nose Day to new product development initiatives that drive new revenue streams. You’ll help establish data and insight led planning processes, ensuring strategies are well informed and robust. You’ll ensure test and learn is embedded in any project and that rigorous analysis is built into measurement and evaluation processes.
Key responsibilities:
· Work with the Head of Campaign Strategy & Planning and key colleagues across the Fundraising team, to support the development of annual fundraising and engagement plans, establishing planning; monitoring and evaluation processes for agreed activities, specifically but not limited to organisational campaigns and new income driving initiatives.
· Directly lead agreed cross-organisational multi-disciplinary project teams to robustly plan, deliver, monitor and evaluate agreed campaigns and projects.
· Support the Head of Campaign Strategy & Planning to roll out an agreed fundraising planning process, ensuring campaigns and project strategies are developed using internal and external knowledge, data and insight; are planned in good time to deliver maximum impact and are responsive to audience and market requirements and trends.
· Support Head of Campaign Strategy and Planning to embed new ways of working within team and across Comic Relief, working with the core campaign planning team, the wider fundraising team and colleagues particularly in Production and Funding to continually improve processes
· Inspire and facilitate creative and innovative thinking and action, working with colleagues, including our Fundraising Innovation Lead, to ensure our fundraising campaigns and projects represent our disruptor brand and speak to new external innovations appropriate to target audience segments
· Devise and / or make use of a suite of data and insight tracking and reporting tools that are leveraged to drive optimisation and efficiency as well as informing new approaches to maximise supporter acquisition, development and retention and associated income opportunities
· Work closely with audience teams and activity owners to measure performance and to assess and communicate the results of campaigns and projects including retrospectives to aid continuous improvement.
· Working with the Creative Fundraising Strategy Lead, support the roll out of training and ongoing development of best practice planning and strategic development approaches.
· Deliver ad-hoc planning and strategy projects as required
Person specification
Essential criteria
· A working understanding of fundraising, having recently devised and implemented successful fundraising strategies and initiatives
· Experience of analysing data and insights to inform decision making; with proven abilities in financial modelling and interpretation of data and insight into actionable plans and initiatives
· Knowledge of segmentation and audience targeting strategies, including experience of using audience listening and audience targeting tools and services to define an audience first approach to planning initiatives
· Experience of planning; monitoring and evaluating major campaigns or projects, incl financial modelling, objective and KPI setting and preparing relevant documentation that underpins the delivery of activities
· Experience of working as part of project teams, taking the lead where appropriate
· Knowledge of fundraising and project management methodologies and experience of working with different approaches to project planning and delivery
· Experience of monitoring and evaluation of programme performance, including objective setting, developing toolkits, reporting and driving the learning process with stakeholders to achieve ongoing effectiveness
· Ability to understand risks, issues and dependencies within a project / campaign and to synthesise this information to provide accurate and timely advice to drive decision making
· Effective relationship builder with strong stakeholder management, leadership and communication skills, and the ability to adapt to different styles and ways of working
Desirable criteria
· Experience of planning complex multi-channel marketing and / or fundraising campaigns
· Experience of fundraising for international and national causes
· Accredited fundraising or marketing qualification
· Experience in delivering or supporting new product development.
Perks and benefits:
· Flexible working hours
· Work from home option
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Closing: 11:59pm, 20th May 2024 BST
Interviews are expected to take place on Tuesday 27th and Friday 31st of May.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Equal opportunity
We recognise diversity and inclusion are a source of strength in achieving our mission. We therefore welcome everyone, trusting what makes us different brings creativity, styles and experiences to help us collectively do our best work. That’s regardless of your gender, race, age, disability, religion, sexual orientation, and cultural identity. We especially welcome those from under-represented groups in modern grant-making and fundraising. We are on a journey, but if you join our team you will be part of a community that is committed to creating a diverse and inclusive environment where we want you to: Be valued for being yourself Do your best work, and be supported to break down barriers so you can succeed Be heard, respected, and treated as an equal, whatever your level, experience or background Be part of a team that is committed to making this happen – with our colleagues, partners, and contributors.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.
The role and your key responsibilities
As a Partner Success Lead your role is to provide world class customer service to our partner base of over 2,500 schools and colleges. You will be responsible for onboarding our new schools and supporting our existing schools to make the most of the Unifrog platform. Solutions and customer service focused, you will make sure that all interactions with Unifrog are prompt, positive and successful.
Your key responsibilities will include:
-
Partner management
-
Being the first point of contact for enquiries from our existing 2,500+ partners.
-
Onboarding our new schools by setting them up on our platform and making sure teachers and students are ready to get the most out of Unifrog.
-
Continually improving our onboarding materials and processes using feedback from our partners.
-
Partner training and support
-
Training staff remotely on how to use the platform.
-
Troubleshooting issues and providing on-the-spot support via phone, email and video calls.
-
Ad hoc tasks
-
Leading on and supporting a variety of other projects across other parts of the business during quieter periods.
-
Proactively working to foster a sense of community amongst our Unifrog partners and always thinking about how we can promote the sharing and embedding of Unifrog best practice across our partner schools.
-
Supporting the team with general admin.
What we’re looking for
-
Excellent customer service
-
Strong organisational skills
-
Ability to work well under pressure
-
Confident working independently but happy to ask for support when it’s needed.
-
Excellent phone manner
-
Keen attention to detail
-
Interest or experience in the education sector an advantage
-
Proactive attitude and willingness to get stuck in.
You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.
Working together
You’ll work alongside three other Partner Success Leads, our Work Experience Lead, and the Head of UK Partner Success. You’ll also have daily contact with people on our data, marketing, sales, finance, and account management teams.
Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
-
Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
-
Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
-
Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
-
Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
-
£29,624 per annum (Grade A) plus a share in a company-wide performance bonus (pro rata).
-
Full-time.
-
12-month fixed term contract.
-
Working hours are 8:30am to 4:30pm or Monday to Thursday, and 8:30am to 4:00pm on Friday.
-
28 days paid holiday per year (plus bank holidays) (pro rata).
-
Split your time between home and our office in Hoxton, London (a minimum of 2 days per week).
-
Start date: no later than w/c 1st July 2024.
-
We can only consider candidates who have the right to work in the UK.
Application process
-
Deadline: 10:00 AM (BST) on Tuesday 28th May 2024.
-
Stage 1: Application form (~1 hour)
-
Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.
-
i. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)
-
ii. Our Partner Success Team can receive hundreds of emails and calls each day. How would you manage your time effectively, while maintaining world-class customer service? (250 words)
-
iii. You receive an urgent phone call from a partner school reporting a technical issue that is hindering their use of Unifrog. They are feeling frustrated and are looking for immediate assistance. How would you handle this situation to provide prompt and effective support? (250 words)
-
Stage 2: Phone task (15 minutes)
-
Stage 3: Video call interview (1 hour)
-
Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)
-
Phone interviews will be held throughout the application window. Video call interviews will be held w/c 3rd June 2024.
-
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
-
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
Inclusion and diversity at Unifrog
-
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
-
As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
-
To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
-
To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
Role outline: Managing the deployment and maintenance of Repowering’s low-carbon infrastructure, leading the Community Retrofit team
Contract: Full-time role with probation period of 3 months.
Salary: £49-55k
Location: Primarily Repowering London’s office in Brixton, with option of partial working from home. Minimum of 3 days per week must be spent in the Repowering London office. Support will be provided for remote/home working if you need it.
Application process: CV, cover letter and interview.
Closing date: 24/5/24
About the role:
We are looking for an experienced and self-motivated person with experience of low carbon retrofit, asset management, and business development to join Repowering London’s growing team. You will be a core part of our mission to tackle climate change and move towards a more inclusive and sustainable future.
This will be a high-profile role within the executive team of a nationally significant social enterprise that is at the leading edge of urban community energy, with significant ambitions for scale and impact. You will work alongside the Executive Team with shared responsibility for setting and realising the organisation’s goals, strategic priorities, and business plan.
Community Retrofit is a place-based approach to decarbonisation and community development, that creates low-carbon infrastructure, which is technically integrated at a local level, and provides direct benefits to local communities, for example through community ownership, affordable energy supply, or high-quality jobs.
You will be responsible for leading the Community Retrofit team. The team currently encompasses seven staff working across domestic and non-domestic:
-
Rooftop solar installations
-
Communal heat networks
-
Retrofit assessment and coordination
-
Data collection and analysis
-
Asset management
Rooftop solar is the most established asset type deployed by Repowering, with installations dating to 2013. Retrofit assessment and coordination services started in 2023, and communal heat network investments are expected in 2025.
You will be responsible for ensuring high quality installations of low carbon assets that perform as forecast.
You will lead the development of improvements to our processes for evaluating potential sites and deploying and maintaining low carbon assets and retrofit measures.
The role will require ongoing refinement of Repowering’s community retrofit offer to community groups, building owners and public bodies such as Local Authorities, and support the growth of long-term partnerships with our stakeholders, including supply chain partners.
In particular, working with the Repowering executive team you will support the incubation of a suite of a finance offers that allow a wider range of households, businesses and communities to participate in community retrofit.
You will also support Repowering’s work to increase employment opportunities for young people in the low carbon sector, through how we structure our procurement for installations and by the training programmes we run in-house and with partners.
The Community Retrofit Team is one of Repowering’s four key teams, which include Communities, Energy Supply, and Core Operations. Each of these teams supports the work of the others and ongoing coordination and communication will be an important part of the role to maximise the opportunities for learning and innovation across the organisation.
About Repowering London
Repowering London is an award-winning social enterprise developing clean energy for urban communities. A community development organisation, we enable local communities to plan, fund, build and benefit from clean energy and energy efficiency projects across buildings. We help people see how they can make a real difference.
We are UK's most experienced urban community energy innovator with a successful track record of working in partnership with major London councils and national funders for the last ten years.
Our clean energy local ownership model is scalable and strengthens communities by delivering clean energy hand in hand with a range of long-term local services and benefits – from skills training to lower energy bills and generating funds for local investment.
Our vision is for every town and city in the UK to benefit from locally owned clean energy solutions. We believe that urban buildings can be transformed into intelligent, efficient, clean power hubs, providing substantial economic, social and environmental benefits. Energy security can become the norm, inequality and fuel poverty a thing of the past.
As a place to work, Repowering London has a strong culture of personal respect and integrity. We have a talented and diverse team, and we have all made the choice to be part of positive solutions to the collective challenges we face. We aim to create a supportive and empowering working environment, with high levels of collaboration, team support, and personal and professional development.
Person specification
The right candidate will have a high level of technical due diligence, project management and business development experience, with a track record in leading successful teams. This is particularly important as Repowering London is in a growth phase and is expected to expand significantly in the coming years. You will be comfortable working collaboratively and managing a number of staff and external contractors, as well as building and maintaining relationships with key stakeholders.
As this role is at the most senior level of the organisation, it provides an opportunity to shape business development and long-term strategy. Experience of commercial service delivery will be key to creating a sustainable platform for Community Retrofit.
For this role, we will be looking for and assessing candidates on the following:
-
Exceptional leadership skills to lead a growing team and manage a portfolio of projects
-
Experience of asset deployment and maintenance in the construction, retrofit or renewable energy sectors
-
Track record of developing and growing a commercial service or product
-
Formal training in engineering, architecture or quantity surveying
-
Experience of managing multi-partner projects, that may include academia, technical experts, contractors and local government
-
Analytical skills to interpret data and financial models
-
Excellent written and oral communications skills and confidence in presenting to a wide range of audiences
-
Interest in community retrofit as a concept and strategy
-
Capacity to self-reflect on performance, proactively problem-solve and welcome feedback on performance
The following are not essential for the role but would be good to have:
-
Experience of publicly funded grant schemes or loan finance
-
Experience of energy services and supply contracts
-
Experience of customer journey development, using digital platforms
-
Understanding of PAS2035 requirements
-
Experience of building energy modelling, such as SAP or PHPP
-
Accreditation as a retrofit coordinator or assessor
-
Familiarity with Notion, MS Project or other collaborative project management tools
Repowering London’s Employee Value Proposition
At Repowering London we want everyone to feel valued and have the opportunity to develop your skills and experience. We offer support and work-based training to support you in your role.
Skills development is not just limited to your role at Repowering London and as an organisation we want to support employees to pursue opportunities outside of work which will broaden skills and networks.
Our team is diverse, and we recognise that everyone has responsibilities and interests outside of work, whether it is caring for family, studying, volunteering or taking time out. Repowering London want to support employees and give them the time to spend time on the things that are important to them. Our Flexi Time Policy and Volunteering Policy provide scope for ad hoc, short-term arrangements, and our Unpaid Leave Policy provides an option for those who need to take time away from work for an extended period.
Repowering London is committed to providing equal opportunities for all applicants regardless of their background. We value diversity whilst recognising that accessing employment has different challenges for different people. We encourage applications from Black, Asian and minority ethnic people; people who identify as having a disability; people from the LGBT+ community; and people who identify as working class (or have done in the past). If you would like to have an informal chat before applying, please get in touch – we would be very happy to talk to you.
The client requests no contact from agencies or media sales.
About the role
Are you passionate about women’s health and the power of communications to advocate, inform, and influence? If so, we have an exciting opportunity to join us as interim Head of Media and Communications.
In this role, you will play a vital part in the RCOG’s mission to improve the lives of women and girls around the world, through the delivery of creative communications campaigns and high-impact media stories. You will promote our guidelines, research and reports to support their use around the world to deliver high quality, safe and compassionate care for women.
Leading our busy press office, you will have opportunities to shape the media agenda on critical women’s health issues and champion the voices of women and girls through creative story-telling. Your social media expertise will ensure we are effectively listening to and engaging our members, partners and the public.
You will enjoy building and managing relationships with stakeholders to deliver opportunities for partnership working – including national health organisations, other Royal Colleges and women’s health charities. You will have excellent strategic judgement and be confident to advise senior College stakeholders on high profile and sensitive issues.
Reporting to the Director of Communications, you will line manage our Senior Media and Communications Officer and work closely with colleagues in our policy, public affairs and marketing teams to help ensure the College’s external affairs work is integrated, coherent and impactful.
Responsibilities
- Lead the delivery of our annual media and communications plan, including priority campaigns in partnership with marketing, policy and public affairs colleagues
- Oversee our busy press office, ensuring we maintain strong media relations and are achieving high impact coverage on College priorities
- Deliver proactive external communications to promote awareness and impact of RCOG programmes, projects and products
- Ensure we are effectively using our social media and digital channels to listen, engage and influence, including production of videos, podcasts and webinars, etc.
- Build strong relationships with partners and stakeholders to gather intelligence and identify partnership opportunities
- Lead on ensuring the RCOG maintains effective communications and media processes, including forward planning tools, media logs, activity summaries, and evaluation reports.
About you
This position is well-suited to an experienced communications professional who is passionate about women’s health, and the role that creative communications and campaigns can play to advocate, inform, and influence.
Requirements:
- Experience leading the development and delivery of integrated communications campaigns Excellent news sense and experience leading a busy press office covering high profile issues
- Ability to lead on and manage sensitive/ emotive/ ethical issues in a sensitive manner
- Creative and technically excellent writing skills
- In-depth experience to use digital channels to listen, engage and share information
- Confident in building partnerships and being a trusted advisor to senior colleagues
- Ability to work independently to meet deadlines, with a proactive and efficient working style
Our culture and benefits
The College offers an agile working policy meaning staff are able to work from home or in our stunning office in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile and flexible working
- 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
- Up to 10% employer pension contribution after probation
- Enhanced occupational Maternity, Adoption, and Shared Parental leave policies
- Interest-free bike, season ticket and technology loans after probation
- Tailored Learning and Development and study leave
- Affinity staff networks
- Free lunch (onsite only)
- Employee Support Service counselling
- Life Assurance Scheme
- Lifestyle discounts
For a full list of the benefits we offer, please visit our careers site
How to apply
- To apply, please visit our website via the Apply button, or our careers site to download the full Job Description.
- Closing date: 10.00am on Tuesday 28 May 2024
- Interviews to be held in person in week commencing 3 June 2024
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
About us
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally.
We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.