Product jobs

About the Role

We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.

You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.

Key Responsibilities

Client Relationship & Account Management:

• Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.

• Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.

• Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.

• Proactively manage client health scores through our CRM  to help identify opportunities to increase client’s value and reduce churn.

• Explore different ways in which clients may benefit from additional use of the platform and managed services.

Project Management & Campaign Delivery:

• Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.

• Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.

• Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.

• Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential. 

Onboarding and Adoption:

• Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.

• Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.

• Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.

Success Planning and Outcomes:

• Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.

• Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.

• Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.

• Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.

Renewal & Lifetime Value:

• Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.

• Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.

• Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.

British Heart Foundation (BHF) is transforming its digital products and services to deliver more impactful, personalised experiences, increase fundraising income, and provide vital support to the 7.6 million people in the UK living with heart and circulatory conditions.

As our new SEO Manager, you’ll lead a strategic shift in how we grow the visibility and reach of our digital content across search engines and AI-powered platforms. This is a key role in helping us connect with more people, drive engagement, and support our mission to save and improve lives.

You’ll be responsible for:

• Leading the development and delivery of BHF’s SEO strategy to boost organic visibility, drive engagement, and support fundraising and awareness goals.
• Monitoring performance using SEO and analytics tools, producing clear and accessible reports, and adapting strategies in response to evolving search trends including the impact of generative AI.
• Collaborating with content designers, technical teams, and marketing colleagues to create high-quality, user-focused content that meets search intent and reflects BHF’s mission.
• Optimising website structure, on-page elements, and technical aspects such as page speed, mobile usability, and crawlability to improve ranking and indexing.
• Delivering SEO training and best practice guidance to internal teams, while supporting local search visibility and contributing to UX reviews and link-building efforts.

About you

You’ll bring a strong track record of improving organic performance for large websites, with experience of developing and implementing SEO strategies that respond to the evolving search landscape including mitigating traffic loss from AI-generated content.

You’re confident using a range of SEO tools (such as GA4, Search Console, Semrush, Ahrefs, and Screaming Frog) to monitor performance, identify opportunities, and use insights to inform decision-making. You also have experience working with cross-functional teams to align SEO with broader digital and organisational goals.

You have a solid grasp of digital PR, link-building, and local SEO strategies, and understand how these areas are shifting in response to generative AI and changing search behaviours.

In addition, you’ll bring:

• A deep understanding of SEO principles, including technical SEO and on-page optimisation, with experience implementing changes through a CMS.
• Experience conducting thorough keyword research, competitor analysis, and reporting on performance including setting and tracking KPIs.
• Strong analytical and communication skills, with the ability to present insights and strategies clearly to stakeholders at all levels, including senior leadership.
• Knowledge of how content, UX, and technical elements such as site architecture, page speed, and mobile optimisation impact SEO, and the ability to use this insight to make informed decisions and recommendations.
• Experience training and supporting others to deliver high-quality, search-optimised content, along with a collaborative mindset and the ability to work effectively across teams and disciplines.

Working arrangements 

This is a hybrid role, where your work will be split between your home and 1- 2 days per week, on average, in either our  London office (NW1 7AW). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 
About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

Benefits

To find out more about the benefits available at the BHF, please download our benefits document at the bottom of our advert page.

Interview process
Interviews will be held virtually via MS Teams, we planning on having two stage of interview.  First stages are planned for w/c 15 Sep 2025. 

About you

You’re entrepreneurial, proactive, and relationship-led. You treat your work like it’s your own business - spotting opportunities, testing ideas, chasing results.

If you come from a big-charity, email-heavy world, this probably isn’t for you. But if you thrive in fast-paced environments, prefer the phone to the inbox, and enjoy building personal, scalable supporter experiences - we’d love to talk.

In the last three years, we’ve bought and built a swim events series, doubled our unrestricted income, and grown a committed community of 3,000 annual fundraisers. We want someone who’s excited to be part of that kind of ride.

You’ll bring experience, strong instincts, and a deep understanding of supporter journeys. You’ll enjoy digging into detail - like optimising email split-tests - but also stepping back to shape the big picture. Perhaps you even like outdoor swimming.

About us

We’re a Founder-led charity working to solve learn-to-swim for disabled children - and we plan to do it in the next 10 years.

We own and operate some of the UK’s most iconic outdoor swims - including the Dart10k and Bantham Swoosh - and we’ve built a growing series of 24-hour relay swims in lakes and lidos. Our swim events raise over £1m a year, with 80% of that income unrestricted. Our community of 3,000 fundraisers is at the heart of that success.

We’re a small team that moves fast. Strategy and delivery go hand in hand. We test ideas, learn quickly, and cover a lot of ground. You’ll need to enjoy that kind of environment to thrive here.

The role

As our Challenge Events / Supporter Journey / Fundraiser Experience Manager (call it what you like), you’ll lead the supporter journey for our 3,000 challenge event fundraisers - making sure every interaction is personal, motivating and meaningful.

You’ll plan and deliver comms across all channels, from automated emails to personal messages and calls. You’ll ensure people feel seen, valued, and inspired - and help them understand the difference they’re making.

Your goals will be to increase fundraising per head in the short term, and supporter lifetime value in the longer term. You’ll also help us explore opportunities for repeat fundraising, corporate giving, major donors, and regular giving - working closely with the wider fundraising and events team.

You’ll be the go-to expert on supporter journeys: leading, challenging, testing, and building evidence for what works. From refining the Fundraiser Hub to creating new stewardship ideas or in-person experiences, you’ll shape a journey that turns one-time swimmers into lifelong supporters.

You’ll also collaborate with our Events Marketing team - because our fundraisers aren’t just donors, they’re also our best ambassadors. The better their experience, the stronger our word-of-mouth marketing and the faster our events grow.

You’ll have a lot of freedom to test ideas - as long as you can show the financial model makes sense.

Key Responsibilities

Challenge Event Supporter Journey & Retention

Learn

• Review and lead audience insight to understand motivations and barriers
• Spot opportunities to increase value, connection and community 

Design

• Optimise our Supporter Journey plan to increase fundraising per head and product depth, and build strong, long-term relationships with supporters. 
• Ensure that our ‘Fundraiser Hub’ and other materials meet industry best practice 

Deliver 

• Send all emails for 15-20 events, following the Supporter Journey plan
• Attend many weekend swim events throughout the summer, giving our fundraisers the best possible experience to ensure that they sign-up to an event in the future
• Deliver additional personal touches to deepen relationships,  for example in-person events, training groups, information, offers, case studies, phone calls, hand-written cards, personalised thank-you communications, impact updates, recognition opportunities
• Lead our CRM use, keeping it up to date with supporter information
• Have a good knowledge and understanding of our ‘Swimmer Hub’ and where to access information about our swims

Deepen

• Cross-sell other fundraising products to our swimmer audience.  We magic up 3,000 new relationships every year 
• Maximise the opportunities each year to identify Corporates, Major Donors, Regular Givers, T&Fs and repeat fundraisers from this audience
• Develop new products - like Regular Giving or Memberships - with this audience in mind first. 

Improve

• Take a data-driven approach to improving our Supporter Journey and Communications across our products 
• Track data and deliver regular reporting to the Head of Fundraising and CEO to ensure that we remain on track for fundraising targets (e.g. JustGiving pages and amount raised so far)
• Continuously develop by learning and following industry best practice and current trends to identify opportunities to improve our Supporter Journey. 

Supporting Individual Fundraisers

• Input to CRM - Design and deliver Supporter Journey
• Create tips, templates, and tools (like email drafts, social media post ideas) for effective fundraising.
• Respond to Fundraisers through our Fundraising email inbox and social media pages and messaging platforms.
• Work closely with our mailing house to post fundraiser thank you's where necessary.

Fundraising know-how

• Stay informed and educate others on the latest fundraising trends and tools by engaging with industry updates, attending webinars, and exploring best practices. 
• Regularly share insights and recommendations with the internal team, fostering collaboration and continuous improvement in fundraising innovations.
• Ensure that you are up to date with Fundraising Regulator best practice and legal process and attend regular training sessions on industry changes or updates.

Desirable skills and experience

• Customer Experience or Customer journey design & delivery
• Previous experience working in or with an ambitious charity or nonprofit
• Familiarity with fundraising trends and best practice
• A point of view on supporter upgrade, cross-sell, or stewardship strategies
• Experience working on donor or customer retention
• (For Manager Level) Demonstrable success overseeing and growing a broad fundraising mix, from T&F to Challenge Events, Corporate to Regular Giving.

You’ll thrive in this role if you are:

• A natural relationship-builder who genuinely enjoys making people feel seen, valued, and appreciated.
• Excited by challenge and change - and happy to test, learn, and adapt.
• A thoughtful communicator who can balance efficiency with warmth.
• Organised and proactive, with the drive to get things done and the humility to ask for help when needed.
• Proud to take ownership and always on the lookout for ways to improve and grow.
• Energised by teamwork, collaboration, and shared purpose

If this sounds like the role for you, then please do pick up the phone to express an interest in the role and ask any questions that you may have. 

Please send a CV and Cover Letter to apply.

Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its headquarters in New York and London. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The purpose of the role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC to help people impacted by conflict and disaster. The purpose of this role is to support the Director, Mass Markets by implementing the Retention strategy in order to generate long-term sustainable growth, cultivate a loyal and engaged donor base and maximise net revenue.

As Retention Marketing Manager, you will be responsible for annual operational planning and delivery across for the retention programme, including for emergency appeals. You will work closely with the Director, Mass Markets to create and manage significant annual budgets, ensuring return on investment is maximised at all times. Supported by the Retention Marketing Executive, you will oversee all campaign activity, ensuring that it meets the strategic objectives and financial goals of the department.

You will be part of a department focused on excellence, with significant opportunity to lead on change and drive impact and growth.

Key accountabilities

Strategy and planning

• Support the Director, Mass Markets in the development and delivery of the retention strategy and priorities
• Identify, scope and deliver new and innovative opportunities that advance the retention strategy
• Manage retention operational planning, including leading annual, quarterly and monthly planning sessions, defining key deliverables and ensuring all activity supports the aims of the retention strategy
• Manage the monitoring and reporting framework to track performance against strategic objectives
• Identify and brief support requirements with internal and external partners in order to maximise activity and ensure the smooth running of back-office operations
• Build, manage and distribute a detailed marketing plan (refreshed quarterly) in line with strategic priorities and objectives, ensuring activities are co-ordinated, integrated and maximised with other Mass Market UK teams.

Budget management

• Manage segments of the annual budgeting and quarterly reforecasting process, identifying opportunities for savings, additional investment, or budget reallocation
• Focus on maximising return on investment at all times, and make suggestions for contingency action as necessary to achieve budgeted income target
• Lead on tracking and reconciling retention income and expenditure budget lines, providing variance reporting to support the Director, Mass Markets regular financial reporting

Campaign management

• Oversee, plan and deliver multi-channel revenue and engagement campaigns, including emergencies, ensuring all activity is designed to inspire and engage supporters
• Oversee the design and implementation of customer journeys across all segments and products, in order to increase loyalty, average value and product holdings
• Lead the development and management of the mid-level portfolio, including regular communications, donor events, and identification and development of prospects into active donating advocates of the IRC
• Oversee work to ensure it is completed to standard, on time and within budget and act as overflow support during peak times, such as emergencies
• Work closely with equivalent team members in other national markets (i.e. Korea, Germany, Sweden, US) and the Mass Market support team to ensure all activity is coordinated and maximised

Insight, analysis and data management

• Work closely with the Analytics team to identify and manage analytics requirements and to draw actionable insights from performance data
• Oversee and sign off detailed end of campaign reports, ensuring all relevant information is documented and used to inform future activity
• Monitor day-to-day metrics, identifying and acting on performance issues and opportunities

Leadership and management

• Line manage and develop the Retention Marketing Executive(s), ensuring performance objectives are managed throughout the year and opportunities for training, development and progression are identified and prioritised
• Work closely with other team members to increase connection across Mass Markets, with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation
• Manage day-to-day relationships with external suppliers, ensuring performance is to standard and opportunities to drive value for money from existing and new suppliers are identified, and supporting with the preparation of quarterly business reviews, as required

General

• Keep up to date with the sector developments in individual giving to ensure IRC is at the forefront of fundraising developments
• Maintain an up-to-date knowledge of current legislation, best practice and industry standards and adhere to all relevant regulation including the Fundraising Regulator and ICO.
• Ensure all fundraising and marketing is ethical, effective and supporter centric
• This post may involve some travel, overnight stays and very occasional working outside core office hours, e.g. during an emergency appeal
• Undertake any other additional tasks as requested by the Director, Mass Markets

Person specification

Experience:

• Experience and understanding of Individual Giving and retention programmes, with a proven track record of successfully delivering revenue and engagement activities across multiple channels**
• Experience of line management**
• Experience and understanding of creative process and relationship with brand identity through different channels and audiences**
• Experience of operational planning and campaign management**
• Experience of working in a fast-paced, high performing team
• Experience working for a centralised, international organisation would be an advantage

Skills, Knowledge and Qualifications

• Understanding of cash and recurring revenue business models**
• Proven experience of audience and donor segmentation, analytical modelling such as LTV and use of insights to drive campaign and programme performance
• Driven and proactive with a solutions-based approach
• Excellent verbal and written English and the ability to produce high-quality reports
• Commercially minded, with the ability to balance both long-term and short-term activity and objectives
• Excellent IT skills across Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Numerate with excellent data analysis and interpretation skills, ideally with understanding of analytical software such as PowerBI
• Excellent organisational skills, especially the ability to manage a complex, varied and substantial workload
• Strong interpersonal skills, with the ability to influence and negotiate with stakeholders at all levels

Language Skills: English (fluent). No other languages necessary.

We re-branded back in 2023 and are ambitious in our plans to get more people than ever to join our movement and take a stand for a cure.

The Brand Manager will play a crucial role in the planning, development and implementation of brand activity across the charity. The role is key to driving growth across brand, fundraising and engagement.

Working closely with the Senior Brand Manager and the wider Brand department, this role will put the Alzheimer’s Research UK brand at the heart of everything we do, business partnering across the organisation to embed the brand internally, maximise opportunities to amplify the brand, and drive brand consistency.

The Brand Manager will liaise across the whole organisation, working particularly closely with key contacts across Marketing and Fundraising, Communications and Policy.

Main duties and responsibilities of the role:

· Work closely with the Senior Brand Manager to develop and deliver the organisation-wide brand strategy, driving engagement across the charity.

· Deliver brand campaign activity to ensure that campaigns are delivered efficiently and have maximum impact.

· Act as an internal brand consultant across the organisation, collaborating with teams to amplify the brand and maximise brand opportunities.

· Lead brand input into integrated campaign moments across the charity, ensuring consistent look and feel and aligned messaging.

· Line manage a Brand Officer and support them in their development.

· Inspire and engage colleagues internally, delivering internal communications to ensure that the brand is alive, understood and actively developed.

· Drive forward planning to ensure that plans are co-ordinated, regularly reviewed, and the brand is measured effectively.

· Be a day-to-day contact for external agencies and freelancers where relevant.

· Work with the Insight team to evaluate the impact of brand campaign activity.

What we are looking for:

· Experience of leading multi-channel brand or marketing communications campaigns with a good knowledge of the full marketing mix.

· Proven experience in project planning, management and delivery for marketing campaigns.

· Experience of working with external creative agencies and freelancers.

· Strong line management experience.

· Experience of developing creative and applying a master brand to products, content and communications.

· Strong experience of developing key messaging for individual products and campaigns.

· Experience of measuring and reporting on brand health and campaign performance.

· The ability to work at pace, delivering multiple complex projects to meet specified deadlines.

· Outstanding leadership and coordination skills.

· Clear and concise communications skills, both written and verbal, and the ability to cut through complexity.

· Ability to influence and collaborate with a range of stakeholders at all levels and get buy-in to new ideas.

· Understanding of the range of media channels and platforms used for brand marketing.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £44,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 7th September 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Funding Officer – Thematic and missions focused aligned to It starts with Community

We’re looking for four Funding Officers to support a range of initiatives across England. These are 12-month fixed term contracts.

This is a great opportunity to take a mission-driven approach to funding while working flexibly across different programmes and priorities.We’re looking for people who are collaborative, adaptable, and passionate about putting communities first.

As outlined in our It Starts with Community strategy and the England story, we are committed to placing community agency, power, and control at the heart of our England funding portfolio. We aim to stand alongside communities supporting them as they tackle challenges and fulfil their potential.

We strongly encourage applications from individuals with lived or working experience within underrepresented communities. One of the initiatives to be supported, addressing health inequity, requires a good understanding of equity-based practice, community engagement, and the lived realities of historically excluded populations.  

Role Purpose 

You will be expected to be open to work in different initiatives across our England portfolio.As a funding officer you will assess applications for funding and manage grants using best practice, thematic expertise, and the experience of customers and stakeholders to improve our grant making and inform our decision making. You will also ensure that both grant management and assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker.

Key Responsibilities 

• To review and assess funding applications.
• Provide clear, constructive feedback to applicants. 
• Engage with applicants and stakeholders.
• Maintain accurate records and contribute to reporting and learning. 
• Support due diligence and fair risk assessments. 
• Contribute to the continuous improvement of our funding processes.

Location: Hybrid: we have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. Our England offices are Birmingham, Exeter, Leeds, London, Manchester and Newcastle

Contract Type: Four 12 Months Fixed Term (open to secondment subject to agreement).

Interview Date: 11th September - virtual

On application, please align your supporting statement to the criteria below

Essential Criteria 

• Experience in grant making, community development, and/or public health.
• A strong commitment to equity and inclusion.
• Relational skills: an ability to nurture, develop and promote effective relationships and communication with colleagues, community. organisations and partners.
• Good analytical, written and verbal communication skills.
• Organisational skills: an ability to use your initiative and manage your own workload, dealing with competing priorities and deadlines.
• Demonstrable sound IT skills, in particular Microsoft Office products and the ability to learn detailed processes quickly and accurate.

Desirable Criteria  

• A good understanding of equity-based practice, community engagement, and the lived realities of historically excluded populations.
• Knowledge of health systems or the social determinants of health. 

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Luminary Bakery is an award-winning social enterprise and artisan bakery, empowering women through training, employment and community. Our products – cakes, pastries and celebration bakes – combine exceptional quality with a powerful story in every bite.

We are entering an exciting phase of growth and are looking for a driven Sales Consultant to lead our revenue strategy, unlock the potential of our incredible client list and develop new opportunities that generate sustainable income to support our mission.

About the Role

This is an independent, target-driven role where you’ll take full ownership of sales – but you won’t be working in isolation. This is a key position for someone who thrives on sales, relationship-building and growth. 

You will take ownership of outbound sales, and proactively seek opportunities across B2B, B2C and corporate growth (standing orders, wholesale and weddings), and work to ensure our pipeline is always full and well nurtured.

This is not a passive sales role—it's about being out there, finding leads, closing deals and growing accounts.

Key Responsibilities

Outbound Sales & Business Development

• Identify and secure new B2B, wholesale, corporate and wedding clients.
• Unlock the potential of our existing client list through strategic outreach.
• Drive proactive lead generation, including cold calling, networking and LinkedIn outreach.
• Build and maintain a robust pipeline of leads, converting them into long-term contracts.
• Attend tastings, sales meetings, and events to pitch Luminary’s offering and communicate our social impact.
• Keep CRM records up to date to track opportunities, conversations and progress.

Account Growth & Relationship Management

• Strengthen and expand relationships with high-value clients and key accounts.
• Spot and pursue upselling opportunities (e.g. regular standing orders, bespoke gifting, seasonal campaigns)
• Collaborate with production, fulfilment and packaging teams to ensure flawless delivery
   

Sales Strategy & Performance Tracking

• Lead on setting and delivering monthly, quarterly, and annual sales targets.
• Report regularly to the Managing Director on sales performance and pipeline health
• Use customer feedback and sales data to refine and improve sales strategy
   

Weddings & Corporate Events

• Respond to wedding and corporate event enquiries and develop new outbound opportunities.
• Build relationships with venues, planners and corporate gifting contacts.
• Prepare tailored proposals, quotations and tasting sessions for high-value prospects.
• Develop and implement initiatives to increase wedding cake sales

About You

• Proven track record in B2B or high-end food/hospitality sales
• Commercially driven with a “hunter” mindset – you thrive on securing and growing business.
• Strong network and understanding of Contract Catering
• Strong networking skills and confidence in both face-to-face and virtual meetings.
• Passion for food, social enterprise, and creating positive impact.
• Self-starter who can work independently, while collaborating effectively across teams.
• Skilled at building relationships across multiple sectors and seniority levels.
• Comfortable working in a fast-paced, evolving environment.

Desirable

• Experience in event/wedding sales or working with luxury/corporate clients
• Experience with CRM systems (Capsule CRM) and Excel/sales dashboards
• Understanding of food production or social enterprise business models

Package

• Salary: £42,000 per annum (0.4 FTE), pro rata
• 21 days annual leave + bank holidays (pro rata)
• Free barista coffee when working on-site, staff discount on Luminary food when working on-site, staff discount on Luminary product online
• Be part of a supportive, purpose-driven team changing lives through baking

This is a key role supporting the Supplier and Fulfilment Manager to ensure our retail operations run smoothly. You will be the link between our suppliers and our retail outlets, ensuring that products are delivered on time and in perfect condition. 

Key responsibilities include: 

• Coordinating with suppliers to manage inventory levels and ensure timely deliveries. 
• Monitoring and tracking shipments to ensure they meet quality and quantity standards. 
• Resolving any issues related to supplier deliveries and fulfilment processes. 
• Collaborating with the retail team to forecast demand and manage stock levels. 
• Maintaining accurate records of supplier transactions and inventory levels. 

About you 
 
We are looking for a well organised individual with retail and logistics knowledge.

To succeed in this role, you will have:

• Previous experience in retail or logistics.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with a focus on accuracy.
• Ability to work under pressure and meet tight deadlines. 

Working arrangements 

Please note this is a part-time position working 14 hours. These can be worked over 2 or 3 days. 

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London or Northampton office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About us  

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

Interview process

Interviews may take place during the advertised period or shortly after the role closes. These will be via MS Teams. 
 
How to apply 

It’s quick and easy to apply for a role at the BHF. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria. 

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. 

Should you need any adjustments to the recruitment process, at either application or interview, please contact the Recruitment team. 

Senior Stewardship Manager for Mighty Hikes
1 year fixed-term contract (career break cover)
34.5 hours per week
Location: Hybrid between home and our London, Shipley or Glasgow office
Salary: £42,800 – £47,800 per annum

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Each year we recruit thousands of people to take part in the Macmillan Mighty Hikes, a sector-leading series of hiking events across the UK that have raised over £70m for people living with cancer.

We’re looking for an experienced and results-driven stewardship manager with excellent project management skills to oversee the delivery and development of our multi-channel stewardship campaign, registration platform and website for the 2026 series.

Do you enjoy working with multiple stakeholders to progress new initiatives? Are you committed to driving value and optimising performance? Do you like analysing data and insights to find answers? If you answered yes to any of these, this could be the role for you!

About the role

This role is responsible for leading our Programme Manager and Officer to plan, build and optimise our multi-channel stewardship journey – covering email, outbound calling, SMS and direct mail. You will also work in close collaboration with our Product and Digital teams to manage and develop our website and registration platform.

A typical week in this role might involve:

• Overseeing the delivery of project plan tasks across different stakeholders, to make sure everyone is meeting set KPIs and working to deadline
• Managing our relationship with our registration platform provider, using data and insight to identify improvement
• Working with creative agencies to brief and produce assets, using audience insights, that will inspire people to fundraise for their Mighty Hike
• Managing expenditure budgets to ensure spend is tracking accurately against different suppliers
• Using JustGiving data to report on fundraising performance and identify opportunities to drive growth and test new activations
• Leading on meetings with internal and external stakeholders to present the Mighty Hikes and inspire high levels of engagement and support

This role does require weekend work (although not at your desk) as you’ll be out and about cheering on our participants. A full UK driver’s license is preferred and a willingness to drive a van is a bonus. You will be compensated for your weekend work with days in lieu.

All candidates are subject to a criminal record check for this role. This cost will be covered by Macmillan and all enhancements must be declared prior to the check.

About you

We are looking for an experienced stewardship manager with a passion for project management, strong account management skills and understanding of digital optimisation.

• Stewardship skills: experience delivering multi-channel stewardship campaigns with personalisation based on customer segments
• Digital skills: experience with website management and a strong understanding of digital optimisation and SEO
• Financial skills: proven track-record of hitting financial targets and managing expenditure budgets
• Results-focussed: ability to analyse data to report on performance and make decisions for optimisation
• Project management and leadership: experience in leading individuals or teams to deliver a project, setting clear goals and delegating tasks effectively
• Communication: an ability to communicate clearly with a range of different people, with confidence to influence and negotiate to drive projects forwards, as needed
• Relationship management: an ability to build positive relationships with colleagues and external partners, which enable productive collaboration on projects

Please note, the internal job title for this role is Senior Challenge Events Programme Manager.

About our benefits 

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

Application deadline: Thursday 4 September 2025 at 23:59.

1st interviews w/c 15 September 2025.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So that we can support you to be your best during the application or interview process, please contact Macmillan TA Team  for advice and reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

Job title: Deputy Director of Global Development, North America

Salary: circa £80,000 to £90,000

Location: Hybrid/South Kensington and White City (with travel to other Imperial campuses/meetings as required).

We are recruiting the exciting position of Deputy Director of Global Development, North America. This is an opportunity to drive Imperial’s ambitious fundraising efforts in North America as we embark on our first comprehensive campaign.

Imperial is a world-leading university, ranked 2nd in the world and 1st in the UK and Europe. Our research performance is unparalleled in Europe; real-world impact is in our DNA.  From climate science to AI, medicine to sustainable engineering, our research and teaching are shaping the future and addressing some of the world’s most urgent challenges.

Our placing in the rankings is a by-product of our work to nurture an environment where our staff and students are valued and can thrive. Imperial is focused on offering the best possible education, conducting high-quality research and innovating to make the world a better place.

This is an exciting opportunity to join us at a moment of extraordinary momentum. Reporting to the Director of Development: Principal Gifts and Global, you will lead fundraising efforts for North America. You will be responsible for achieving ambitious campaign goals, working closely with senior colleagues across Advancement, and engaging with the President and other senior leaders to support Imperial’s international presence and profile in the region.

You will have strong track record in securing major gifts and engaging high-level donors with the ability to navigate complex institutional relationships with professionalism and diplomacy. The role requires regular travel to North America.

If you are inspired by the chance to help deliver lasting global impact through education and research leading positive change and believe in the power of STEMB to shape a better world, we would love to hear from you.

Interested?

Please familiarise yourself with the attached Candidate Pack.

To apply, please submit a CV and covering letter.

This is one of three exceptional opportunities to join our dynamic team. As we continue to expand our international presence, we are recruiting for the following roles:

• Director of Development: Principal Gifts & Global
• Deputy of Global Development, Asia

Each of these roles offers a unique opportunity to shape our strategic direction and build impactful partnerships.

Further Information

Imperial College is partnering with Constellate Global Talent on this search.

No agencies please.

HR Operations Manager - Maternity Cover
Location: WWT HQ in Slimbridge, Gloucestershire – Hybrid working available
Contract: Fixed Term for 8 months
Hours: Full Time. Compressed hours working a 9 day fortnight will be considered
Salary: £42,580 per annum, pro rata

About The Role

We are seeking an experienced HR Manager / HR Operations Manager to join our team on a fixed term basis from October 2025 to cover a period of maternity leave of 8 months which will include time with the current post holder for induction. It's an exciting time to join our team as we work through departmental change and transformation.

This role will lead the provision of a high quality, efficient and cost-effective HR Service for WWT (both in the UK and overseas) for employed staff and casual workers through a fantastic team of administrators and working with HR Business Partners.

As this role is on a fixed term basis, it will primarily focus on ensuring the delivery of administration for the employee lifecycle, systems administration and optimisation of payroll and recruitment products, statutory reporting and policy / procedure development. The successful candidate will possess a unique skill of ensuring compliance but also continuous improvement. 

Experience of working with People XD (an Access product) and / or Eploy recruitment systems is advantageous. 

About You

• Are you a HR professional who loves systems, people and purpose?
• Do you have a strong background in UK HR and / or HR Operations?
• Do you get a buzz from improving systems and processes, making them simpler, smoother and smarter - for both HR teams and our people?
• Do you enjoy turning complex data into clear insights that drive better decision making?
• Can you stay calm under pressure, juggle competing priorities and still keep your eye for detail?
• Are you a natural problem-solver who thinks both logically and creatively?
• And - importantly - do you want to use your skills to help improve our natural world?

If you've been nodding along, we'd love to hear from you.

You'll be supporting colleagues in the UK, Cambodia and Madagascar - though don't worry if you don't have international HR experience just yet.  If you've got a solid grounding in UK employment law and payroll, we'll support you to learn what's needed for our international operations. And no, you won't be expected to travel outside of the UK during the contract.

We know we're asking a lot - especially for a fixed term role - and we also know that great candidates sometimes hesitate to apply unless they tick every box.  If you're excited about this role and believe you can bring value to the team, we'd love to hear from you, even if your experience doesn't align with every listed criterion.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

 Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing Date: 14/09/2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

At WWT, we're committed to creating an inclusive, supportive workplace where diversity is celebrated and everyone can thrive as their full selves.  We actively welcome applications from individuals under-represented in the environmental and charity sectors.

No agencies please.

The Historic Dockyard Chatham, is the world’s most complete dockyard of the Age of Sail; a world-leading maritime heritage destination.  Committed to delivering exceptional experiences to all visitors, The Historic Dockyard Chatham is a welcoming environment that engages and inspires diverse audiences.

The Historic Dockyard Chatham, is the leading example of a mixed-use heritage estate, delivering outstanding preservation, an award-winning independent museum, commercial estate, Higher Education campus, leading film location and residential community.

As a registered charity, Chatham Historic Dockyard Trust employs over 140 staff and 300 volunteers, people are at the heart of our Dockyard community.  Our culture strives for excellence across the board and our team are hugely passionate and engaged in all aspects of our work.  From historic building preservation through the diverse re-use of our historic estate, to engaging the widest possible audiences in learning about the significance and history of the former Royal Dockyard; The Historic Dockyard Chatham is a workplace like no other.

Admiral Lord Nelson once said:

“It is the custom, and a very bad one, for the English never to tell their own story.”

At The Historic Dockyard Chatham we are changing that. We have a significant story to tell, one that spans four centuries and extends to all corners of the world. It’s a story of heroes and legends, fierce loyalties and bold innovation, tragic loss, and triumphant recoveries. And now, we’re inviting you to be part of that story.

Set within an 80-acre mixed-use estate, the Historic Dockyard is home to a vibrant community including commercial, creative, residential and educational. As we move forward with our bold new 10-year strategy, we are on an exciting journey to position ourselves as a world-leading maritime heritage destination, putting audiences at the heart of everything we do.

The Role
We are seeking a Marketing Executive (Commercial) to help us deliver this vision, driving impactful marketing and communications campaigns that support our commercial ambitions, grow engagement and strengthen our long-term sustainability.  This role will deliver multi-channel campaigns that raise awareness, drive engagement, and support commercial revenue across areas such as venue hire, weddings, groups, film location hire, tenancy, and Master Ropemakers Ltd. A key part of the role will be supporting the re-launch of Commissioner’s House, our flagship hospitality venue, reopening in 2026.

Reporting to the Marketing Manager and working closely with your marketing colleagues, you will create and manage content, update commercial website pages, deliver targeted email campaigns, support social media and advertising activity, and coordinate photography/videography projects. You will also collaborate across departments to promote a wide range of commercial services and contribute to the Trust’s long-term strategic objectives. 

About You
You will bring experience in marketing and campaign delivery, with strong marketing skills and the ability to create engaging, audience-focused content. Highly organised and creative, you will be confident managing multiple projects, maintaining attention to detail, and working both independently and as part of a team. An interest in heritage, culture, or hospitality would be an advantage, alongside a proactive approach and the ability to make a measurable impac

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation. 

You will be responsible for:    

• Lead store operations bringing energy and vision to create a memorable shopping experience. 

• Utilize your eye for design and style, to curate your donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall. 

• Keep up to date with the latest fashion trends and local market demands, identifying opportunities for growth.

• Managing staff and volunteers where you’ll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers and staff members to ensure the effective operation of the store. 

• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

• Ensuring sales targets are met and direct costs are kept within managed budgets. 

• Ensuring all financial reporting and management, cash handling, daily banking and security procedures are followed. 

• Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines. 

Our Client is a leading environmental and health charity working to prevent synthetic chemicals from causing long-term harm to people and wildlife. The charity influences UK and EU chemical policy, pushes for safer alternatives, and campaigns to remove harmful substances from everyday products. Our Client now seeks a Philanthropy Officer, and Prospectus is leading the search.

Philanthropy Officer

Permanent

Hybrid (1-2 days per week in London)

£32,760 FTE

The charity is seeking a dedicated Philanthropy Officer to join its ambitious Fundraising Team and play a key role in sustaining and growing income from trusts and foundations. This role will lead on writing compelling funding proposals and reports, ensuring that deadlines are met and donor stewardship remains exemplary. Working closely with the CEO, Philanthropy Manager and colleagues across policy, science, communications, and finance, the postholder will ensure funders receive timely and impactful updates on the charity's work.

The ideal candidate will bring excellent writing skills, strong research abilities, and confidence in managing donor relationships. With a flair for turning complex scientific issues into clear and persuasive communications, they will be highly organised, proactive, and motivated by the opportunity to protect people and nature from harmful chemicals. Experience in trust and foundation fundraising, strong interpersonal skills, and the ability to thrive in a busy, small team are essential.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Femke Vorstman at Prospectus. 

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.