Product jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We are the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement in the occupied Palestinian territory and Lebanon.
About the role
We're looking for a Senior Supporter Acquisition Officer to help lead MAP's supporter recruitment programme at a pivotal moment for our work. You'll take the lead on multi-channel acquisition campaigns spanning DRTV, inserts, press advertising and new product development — recruiting new cash, regular and Zakat givers to MAP — and play a central role in our integrated campaigns during Ramadan and winter.
This is a role with real scope: you'll shape the strategic direction of our Individual Giving acquisition programme, lead the development of new regular giving products such as value exchange and lead generation, and build the processes that let our team deliver ambitious, high-impact campaigns.
If you're a direct marketing or acquisition specialist who wants your skills to translate directly into lifesaving healthcare for Palestinians, this is your chance.
As you will have seen from the role profile, this post requires a minimum of two days per week in our London office.
MAP has a flexible working policy to support employees with additional needs, caring responsibilities etc. However, it will not be possible for this role to be completely
About you
What you'll do
- Lead the delivery of regular giving and cash acquisition campaigns across DRTV, inserts, press and other channels, from briefing through to review
- Develop acquisition journeys for regular givers in collaboration with the supporter retention team
- Play a central role in high-profile integrated campaigns during Ramadan and winter
- Help shape the strategic direction and annual plan for MAP's Individual Giving acquisition programme
- Lead the development of new regular giving products, including value exchange and lead generation
- Build and run testing plans to identify and scale what works
- Improve internal and agency processes, including content sourcing and sign-off pipelines
- Manage day-to-day relationships with media, print, fulfilment, telemarketing and creative agencies
- Support budgeting, forecasting and performance reporting
What we're looking for
- Proven experience managing Individual Giving campaigns, with a track record of meeting and exceeding targets across channels such as print, TV, telemarketing and/or digital
- Strong project management skills, with confidence managing complex campaigns end-to-end
- A strong eye for creative and storytelling, with an understanding of dignified, response-driving creative
- Strong analytical skills — ability to turn data from multiple sources into clear, actionable reporting
- Demonstrable experience influencing and managing stakeholders, internally and externally
- A good understanding of GDPR and the Fundraising Code of Practice
- Experience in a charity, humanitarian or campaigning environment is a plus, but not essential
RECRUITMENT PROCESS
Interviews will take place on Microsoft Teams.
How to Apply
Please submit your CV before the deadline of 12:00 noon GMT on 11th August 2026.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.
Disclaimer
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
Mass Participation Events Manager
The role of Mass Participation Events Manager is an exciting new role that will be integral to building on the success of our new mass fundraising product – Walk For A Cure (WFAC).
WFAC is our flagship fundraising event series of 5k accessible walks, bringing together anyone impacted by dementia for a shared purpose- to find a cure.
We have big ambitions for the growth of this exciting mass participation product and next year we will be improving on the microsite functionality, stewardship journeys, and marketing plans to help us drive increased fundraising and remittance.
You will work closely with internal stakeholders, external agencies, and delivery partners to ensure the events are delivered on time and to target by putting in place a robust project plan, working groups, reporting and evaluations and ensuring our processes and procedures are fit for purpose.
This role sits within the Supporter-led Fundraising (SLF) team at Alzheimer’s Research UK (ARUK) sitting within the Fundraising and Marketing Directorate and is responsible for securing income from individuals, groups, and corporates in the community.
Key Responsibilities:
Project Planning and Management:
· Develop and maintain a comprehensive project plan for WFAC, guiding cross-functional teams through its execution.
· Manage project risks and decisions to ensure smooth project progression.
· Establish and lead internal working groups or workstreams for effective collaboration.
· Serve as the main point of contact for internal and external stakeholders involved in the WFAC project.
· Promote best practices in project management across the organization, working closely with the central Projects Team.
Collaboration and Coordination:
· Collaborate closely with internal teams, external agencies, and delivery partners to ensure successful event delivery.
· Oversee deliverables from key agencies and ensure alignment with project objectives.
· Work with ARUK teams such as marketing and design to define roles, responsibilities, and timelines.
· Provide on-the-day event delivery support at all WFAC events.
Reporting and Communication:
· Generate weekly reports and updates for the Heads of Mass Participation & Relationship Fundraising to track project progress and address any issues.
· Facilitate ARUK-wide updates on the WFAC project, ensuring alignment with key teams.
· Stay informed about ARUK's strategic direction, organisational goals, and priorities.
Data and Insight:
· Collaborate with Insight specialists to gather internal and external insights needed to understand the WFAC audience.
· Work with the data team to establish PowerBI dashboards for product performance insight and lifecycle management.
Accessibility and Inclusivity:
· Work with key internal teams to support on delivering accessibility at WFAC events the development of a 'Dementia Friendly Mass Participation Event' framework.
Knowledge, skills and experience needed:
· Demonstrable experience of using project managements principles and techniques to coordinate multiple workstreams, stakeholders, risks and deadlines.
· Experience managing agencies and suppliers and ensuring all contractual requirements are delivered on time and budget.
· Demonstrable experience in championing a product at an organisational level with excellent skills in influencing and negotiation.
· Project Management experience.
· Experience of analysing and monitoring data in a consumer/supporter environment and utilising outputs to advise and drive forward activity.
· Skills in producing evaluations, reporting on objectives and sharing insights.
· Demonstrable ability to work with a variety of different internal and external stakeholders at all levels
· Willingness to travel throughout the UK and to work event weekends including overnight stays- primarily WFAC events.
· A self-starter, able to work with independence, drive and initiative.
· Creative flair, with a strong eye for detail.
· Getting the best out of people and partner agencies.
· Excellent written and verbal communication skills.
· Excellent organisational skills: the ability to manage a varied workload.
· An ability to inspire and motivate colleagues to support a project.
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £45,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 16th August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Public Fundraising Officer
Are you passionate about creating operational excellence and making a real difference? Join Target Ovarian Cancer as our Public Fundraising Officer and help deliver a wide range of fundraising activities that support people affected by ovarian cancer.
This is an exciting new role in our Public Fundraising team. This agile role supports all aspects of Public Fundraising, from operations through to stewardship. You will spend up to 50% of your time supporting our events portfolio under the leadership of the Events Manager, and for at least 50% of your time you will have a dotted line into managers within the Public Fundraising team — helping with stewardship, administration and general team support across digital products, Individual Giving, Legacies and Community Fundraising.
We're looking for someone who is organised, proactive and enjoys building relationships. You'll thrive in a fast-paced environment, enjoy solving problems and be keen to find new ways of improving processes and supporter journeys.
If you're looking to develop a broad range of fundraising skills within a collaborative and supportive team, we'd love to hear from you.
The Role
This is a full-time (35 hours per week), Permanent position.
Willingness to travel across the UK is essential for this role, along with evening and weekend work, which will be recompensed as time off in lieu.
We operate a hybrid working model. You will usually work remotely but will be expected to attend meetings at our office near London Bridge when required. Please note that travel costs to the office are not covered.
If you would like more information about expected office attendance, please refer to the recruitment pack.
How to apply
Click the Redirect to Recruiter button to view the full job description in the Public Fundraising Officer recruitment pack and complete your application.
You will be asked to submit your CV and answer two application questions (maximum 250 words each) as part of the process.
You will also be asked to complete an equalities monitoring form (details included in the recruitment pack).
Applications without responses to the application questions may not be considered.
Key dates
- Closing date: 10 August 2026
- First interview 14th August 2026, Second interviews 18th August 2026 (if required)
If you are invited to interview, you will have the opportunity to request any reasonable adjustments.
Additional information
Target Ovarian Cancer does not hold a sponsorship licence and cannot sponsor visas.
We are committed to making our recruitment process accessible to all. If you require support with your application, please refer to the guidance provided in the recruitment pack.
We’re targeting what’s important – symptoms awareness, life-saving early diagnosis, better treatments and support



The client requests no contact from agencies or media sales.
Drive fundraising growth for a well-established humanitarian aid charity, developing corporate partnerships, community fundraising, individual giving and events that turn support into practical help for people in crisis.
About Goods For Good
Founded in 2014, Goods For Good is a UK humanitarian aid charity that works with businesses to redistribute new surplus, overstock and quality seconds to charity partners supporting people in crisis in the UK and overseas. Clothing, footwear, bedding, toiletries, hygiene products and other essentials reach communities that need them, while usable goods are kept out of landfill.
We are entering a period of transition and growth under our recently appointed CEO, Jo Godsmark. We are now looking for an experienced Fundraising Manager to strengthen our fundraising and help deliver the charity’s next phase of development.
The Role
Reporting to the CEO, you will lead the development and delivery of an organisation-wide fundraising strategy and annual plan, with responsibility for agreed income targets. You will grow income through corporate partnerships, community fundraising, individual giving and fundraising events, while strengthening donor journeys, stewardship and the effective use of our Beacon CRM.
You will manage and develop the Corporate and Community Fundraising Officer and work closely with colleagues leading trusts and foundations, marketing and corporate relationships. This is a hands-on role for someone who can set direction, build lasting relationships and turn plans into action.
About You
You will be an experienced fundraiser with a strong track record of delivering fundraising growth, including responsibility for generating six-figure annual income. You will bring demonstrable success in donor stewardship and in developing income through corporate partnerships, community fundraising, individual giving, campaigns or events.
You will be a confident relationship-builder who can influence and engage others, manage competing priorities and maintain a clear focus on results. You will also be comfortable using a fundraising CRM and performance data to improve supporter relationships, monitor progress and inform decisions.
How to Apply
Interested candidates should submit an up-to-date CV and cover letter and answer the three competency questions posed in the application process. The cover letter should outline candidates' motivation for the role and how their experience aligns with Goods For Good’s mission and future goals. Applicants should include examples of their approach and achievements in fundraising, including any innovative events or initiatives, to deliver greater impact.
Closing date: Friday 28 August 2026
1st stage interviews expected: w/c 14 September with appointment expected early October
The full job description provides further information about the role, responsibilities and person specification.
Goods For Good is an equal opportunity employer committed to diversity, equity and inclusion in all aspects of our work and recruitment practices.
Please write your application in your own words and do not use AI tools to prepare your responses, as we want to understand your personal experience, motivation and approach.
We redirect quality surplus essentials to people in crisis in the UK and globally, tackling waste and delivering dignity and hope.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are Anthony Nolan. We unite people and science – matching stem cell donors to those in need of transplants and treatments and growing our world-leading stem cell register, so everyone can find the lifesaving match they need.
Thanks to Shirley and Anthony Nolan, our register of almost a million potential donors, our cell and gene therapy research and our expertise in stem cell transplants, we currently help four patients a day in need of a transplant, giving more people another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Supporter-Led Fundraising Coordinator to join our Fundraising team.
Title: Supporter-Led Fundraising Coordinator
Salary: £32,249 per annum
Contract: Permanent
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London
Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications.
You’ll be passionate about delivering an excellent supporter experience to our participants. You’ll have a keen interest in virtual fundraising events and have great communication and administrative skills. You’ll work well as part of a team, be proactive and work efficiently in a fast paced environment.
• Project manage and develop fundraising products to engage existing and new audiences to fundraise for Anthony Nolan.
• Lead on the implementation of marketing for our products, working closely with our digital and creative teams
• Develop and deliver supporter journeys for our participants, driving income and supporter loyalty.
• Evaluating and analysing results to make recommendations for improvements for future work.
• Play a key role in creating and implementing our product planning and strategy for future years
What’s in it for you?
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A competitive salary
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27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
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A stimulating work environment full of opportunities to learn and develop
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Life Assurance of four times annual salary
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Travel season ticket loan, Cycle to work Scheme
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And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description found on our careers page advert hyperlinked here, or attached to this advert as a PDF, and you can read more about what to expect on the Our recruitment process page.
Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
- Location - London or Kenya
- Salary -£50,919 - £52,259 per annum if UK based. (Competitive Birches rated salary for the local market if based outside of the UK)
- Team - Digital Team within People Operations and Assurance Directorate
- Hours - Full time, 35 hours/week
- Contract - FTC (2 years)
JOB PURPOSE
Start Network is delivering an ambitious digital transformation strategy that will fundamentally change the way the network anticipates crises, makes decisions, manages risk, and supports locally led action. Working under the strategic direction of the Head of Digital and Operations, the Digital Delivery Lead is responsible for translating Start Network's digital strategy into successful delivery. The role owns the planning, coordination, implementation and adoption of digital products, platforms and transformation initiatives, ensuring strategic priorities are delivered on time, within budget and to agreed quality standards. The postholder acts as the bridge between strategy and execution, turning organisational objectives into practical delivery plans and measurable outcomes.
The post holder plays a hands-on leadership role across cross-functional teams, suppliers, and partners—embedding user-centred design, agile delivery practices, strong risk management, and high technical standards. They support the organisation to build digital capability, strengthen digital culture, and ensure that digital systems enable speed, scale, and accountability in locally led humanitarian action.
KEY ACCOUNTABILITIES
DELIVERY LEADERSHIP AND GOVERNANCE
- Lead delivery of the digital, product and innovation roadmap agreed by the Head of Digital and Operations, translating strategic priorities into delivery plans, milestones, resource requirements and measurable outcomes.
- Support digital governance and portfolio prioritisation processes, providing delivery insights, performance data and recommendations to inform investment and prioritisation decisions.
- Lead organisation-wide digital transformation initiatives, ensuring the successful adoption of new technologies, systems, ways of working and digital capabilities across Start Network, ensuring alignment between digital delivery teams, operations, programme operations, and organisational strengthening
- Identify opportunities to improve organisational effectiveness, collaboration and member experience through digital solutions.
- Lead end-to end delivery of digital products and system enhancements.
- Deliver the organisation's AI and innovation roadmap, supporting the responsible adoption of emerging technologies within governance frameworks, policies and risk appetite established by the Head of Digital and Operations
- Ensure delivery teams, suppliers and stakeholders are aligned around agreed strategic objectives.
DIGITAL PLATFORM AND PRODUCT DELIVERY
- In liasion with the Head of Digital and Operations, owning the vision for our digital platforms including setting priorities for future development, gathering user feedback and improving products
- Work in partnership with Communications colleagues to ensure organisational digital platforms effectively support audience engagement, campaigns and storytelling objectives
- Manage day-to-day development, iterations, integration, and optimisation of Start Network’s digital platforms.
- Lead backlog management, sprint planning, UAT, release cycles, and performance monitoring.
- Ensure digital products are user-centred, accessible, and adapted to the needs of members, hubs, and internal teams.
- Manage the operational performance of digital suppliers and technology partners, ensuring delivery against agreed contracts, service levels and project outcomes, while escalating strategic supplier or investment decisions to the Head of Digital and Operations.
- Collaborate with internal teams to identify, scope, prioritise, and deliver digital projects that support organisational needs and opportunities.
- Manage relationships with developer agencies and ensure value for money in maintenance, retainers, and project work.
- Lead project teams to deliver projects on time and within budget.
- Support the development and integration of internal systems—including Salesforce, data management tools, and digital communications platforms.
- Build strong relationships across the organisation, understanding staff needs and advising on emerging digital opportunities.
DATA INSIGHTS
- Implement data elements in line with organisational data governance standards
- Oversee delivery of dashboards, analytics tools, and data pipelines, ensuring digital solutions reliably support decision‑making across the network and align with agreed data standards and governance.
- Integrate ethical AI, automation, and data driven capabilities under the guidance of their line manager
INNOVATION
- Responsible for horizon scanning and researching emerging technologies.
- Test new ideas and pilots, identifying opportunities for digital innovation across the organisation
- Represent Start Network externally, sharing learning and positioning the organisation as a leader in humanitarian digital innovation
CYBERSECURITY
- Implement technical security controls and privacy‑by‑design measures within digital platforms and projects, in line with organisational data protection and governance requirements.
- Coordinate cyber security assessments, vendor security due diligence, and digital incident preparedness, working with assurance and data leads as required.
- Ensure digital solutions meet Start Network’s standards for trust, safety, and responsible use of technology, embedding these principles into system design and delivery
STAKEHOLDER ENGAGEMENT & COMMUNICATION
- Develop strategic partnerships with technology organisations, innovation networks and academia to support digital innovation
- Provide expert advice to colleagues and senior leadership on digital delivery, product development, implementation options and user adoption, being the key liaison between technical teams, suppliers, internal teams, and hubs.
- Provide clear communication of delivery progress, blockers, risks, and achievements.
- Support organisation‑wide digital literacy and adoption initiatives.
- Support organisation‑wide initiatives to build digital literacy, confidence, and adoption.
DIGITAL ENGAGEMENT & CULTURE
- Build a strong digital culture by designing and delivering digital focused training and capability building for staff.
- Lead the rollout and scaling of digital communication tools to hubs and internal teams.
LINE MANAGEMENT
- Lead, motivate and develop the Digital Team, setting direction, priorities and standards for digital delivery across the organisation.
- Build organisational digital capability through coaching, mentoring and leadership of cross-functional teams.
- Carry out effective line management of a team, including recruiting and training direct reports and have an active role in building an inclusive team culture in line with our values.
- Monitor performance and ensure key performance indicators and targets are met or exceeded
- Recognise good performance appropriately and address poor performance effectively.
- Support direct reports to line manage and lead their teams
- Support talent management across all teams, including through succession planning and identification of skills gaps
- Support the professional development and growth of direct reports and other members of the team
START NETWORK CULTURE
- Carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children
- Commit to Start Network’s vision, principles, values, and approach
- The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.
PERSON PROFILE
SKILLS, KNOWLEDGE & EXPERIENCE
ESSENTIAL
- Significant experience delivering digital projects or products end-to-end
- Solid project lead and delivery management skills, with a track record of delivering on time and to scope
- Ability to work across technical, operational, and business teams to drive delivery
- Experience managing digital products, platforms and technology suppliers.
- Experience working with cybersecurity, digital governance and risk management.
- Strong experience managing stakeholders, including internal teams, suppliers, and partners
- Experience supporting digital adoption, including user engagement, training, or rollout
- Experience working with digital systems and platforms, with an understanding of user-centred design and continuous improvement
DESIRABLE
- Experience leading organisation-wide digital transformation programmes.
- Experience developing digital strategy and roadmaps.
- Experience leading multidisciplinary digital teams.
- Advice and influence senior leaders on technology and investment decisions.
- Experience of Salesforce platform and management
- Understanding of databases and CRMs
- Experience of working in International / NGO / networked environments and complex stakeholder ecosystems
- Experience working with agile or product delivery approaches (e.g. backlog management, sprint planning, release cycles)
- Experience using data, dashboards, or analytics tools to inform decisions and improve performance
- Awareness of digital security, privacy-by-design, and governance considerations
- Awareness of emerging technologies such as AI, automation, or data-enabled solutions
The Company
Start Network is made up of more than 90 non-governmental organisations across five continents, ranging from large international organisations to local and national NGOs. Our programmes allow members to deliver humanitarian action around the world.
Our mission is to create a new era of humanitarian action that will save even more lives. We aren’t driven by media headlines or political will, we’re here for the communities affected by and at risk of crises.
We are an organisation committed to doing things differently. For some roles, we need more technical humanitarian expertise, but for other roles, we are looking for relevant transferable skills, the right attitude, and a passion to bring change.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Marketing Manager for CharityConnect/CharityJob
12-month Fixed Term Contract - Hybrid £37,000 - £40,000
CharityJob is the UK's most trusted job board for the charity sector. CharityConnect is our community platform. In 2026/27 we're integrating CharityConnect more closely with CharityJob, and turning it into something the sector wants to be a part of. The strategy is in place. What's needed now is someone with the energy, creativity and commercial instinct to execute it.
You'll have genuine ownership, a clear brief, and the opportunity to build something the sector will love.
What you'll be doing
This is a hands-on, varied role. You'll own the day-to-day running and growth of Charity Connect, managing the community, planning and delivering events, running email and social campaigns, building sector partnerships, and growing our audience.
You'll be:
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Managing our online community.Seeding discussions, supporting super users and refreshing content
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Planning and delivering a minimum of 10 networking events across the year, including sourcing and managing high-profile sector speakers
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Driving audience and registration growth through targeted email campaigns and owned channel activity
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Increasing in-platform engagement through relevant content
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Working with our product and design teams to integrate the CharityConnect and CharityJob brands, creating clearer user journeys between the two platforms
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Building relationships with sector bodies for co-branded content partnerships
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Managing early-stage commercial activity including newsletter sponsorship and event sponsorship
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Owning our KPI framework, reporting monthly to the senior team against agreed targets
You'll thrive in this role if you
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Have experience in community management and/or digital marketing, ideally within a membership body, media brand or digital platform
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Are a strong, confident communicator who can craft discussion threads, newsletters and emails that genuinely engage our community
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Know how to grow and engage an online audience and have the data literacy to understand what's working and what isn't
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Are organised enough to juggle events, campaigns, partnerships and community management simultaneously
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Can build relationships with senior sector figures.From event speakers to commercial sponsors, and make them feel valued
Experience with email platforms, OneSignal, basic SEO and sponsorship relationships would be a bonus, but we're more interested in the right person than a perfect checklist.
Location: Hybrid. Tuesdays and Thursdays in our Kingston Upon Thames office
We're committed to building a team that reflects the diversity of the sector we serve. We welcome applications from all bac kgrounds
We help charities find people who share their purpose, faster, easier and fairly.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for an experienced digital fundraising or digital marketing professional who combines strategic thinking with a practical, hands-on approach. You’ll be confident leading projects, working collaboratively across teams and using digital innovation to deliver measurable fundraising and supporter engagement outcomes.
About the Veterans’ Foundation
The Veterans’ Foundation is one of the UK’s leading military charities, raising funds to support serving personnel, veterans and their families through a network of charitable organisations across the UK.
Since launching in 2016, we’ve awarded more than £40 million in grants to over 500 charities, helping improve the lives of thousands of members of the Armed Forces community.
As we enter our second decade, we’re investing in digital platforms, technology and the supporter experience that will help us reach more supporters, raise more funds and increase our impact.
The Opportunity
This is an exciting opportunity to join the Veterans’ Foundation at a pivotal moment in our development.
We’ve created this 12-month fixed-term role to lead a defined programme of digital fundraising and transformation projects that will strengthen our fundraising capability and create the foundations for the next phase of our growth.
Working directly with the Head of Fundraising & Engagement, you’ll lead the successful delivery of major digital initiatives, including the launch and optimisation of our new website, embedding Salesforce as our fundraising CRM, developing supporter journeys, delivering digital fundraising campaigns and introducing new digital products and platforms.
If you enjoy building, improving and delivering meaningful digital change, this is an opportunity to make a lasting impact on an organisation with ambitious plans for the future.
Key Responsibilities
As Interim Digital Fundraising Manager, you will:
· Lead the successful launch, optimisation and ongoing development of the Veterans’ Foundation website.
· Deliver digital fundraising campaigns that increase supporter acquisition, engagement, retention and income.
· Design and implement automated supporter journeys using Salesforce and associated digital platforms.
· Develop and optimise digital donation journeys and fundraising products.
· Introduce new digital products, platforms and technologies that enhance supporter experience and fundraising performance.
· Manage relationships with digital agencies, suppliers and technology partners, ensuring projects are delivered on time, within budget and to a high standard.
· Develop reporting dashboards and performance insight to support evidence-based decision making.
· Use analytics, testing and supporter insight to continuously improve campaign performance and digital user experience.
· Work collaboratively across fundraising, communications and grants to maximise digital opportunities.
· Champion digital innovation and identify opportunities to improve systems, processes and supporter engagement.
· Contribute to the successful delivery of the Veterans’ Foundation Fundraising Strategy.
· Undertake any other duties appropriate to the role.
We’re looking for an experienced digital fundraising or digital marketing professional who combines strategic thinking with a practical, hands-on approach. You’ll be confident leading projects, working collaboratively across teams and using digital innovation to deliver measurable fundraising and supporter engagement outcomes.
To be considered for this role, applicants must have the right to work in the UK and be currently resident in the UK.
Essential
We’re looking for someone who can demonstrate:
· A proven track record of planning, delivering and optimising successful digital fundraising, digital marketing or supporter engagement campaigns that achieve measurable results.
· Successful delivery of digital projects involving websites, CRM systems and digital platforms, with the ability to manage multiple priorities and deliver to agreed timescales.
· Strong knowledge of digital fundraising, supporter journeys, email marketing, website management and social media, with the ability to use data, testing and insight to continually improve performance and supporter experience.
· Experience of working with CRM systems, ideally Salesforce, and the ability to use data to support segmentation, reporting, campaign delivery and strategic decision-making.
· Proven ability to manage external agencies, suppliers and technology partners, ensuring projects are delivered on time, within budget and to a high standard.
· Experience of monitoring, evaluating and reporting on campaign performance, establishing meaningful KPIs and presenting clear recommendations to stakeholders.
· Experience of managing project or campaign budgets, demonstrating value for money and return on investment.
· Excellent written communication, stakeholder management and project management skills, with the confidence to work independently, take ownership of complex projects and build effective relationships across the organisation.
· A proactive, innovative and solutions-focused approach, with the curiosity and drive to identify opportunities to improve digital fundraising performance.
Desirable
· Experience working within the charity, fundraising or not-for-profit sector.
· Experience of Salesforce or other CRM, marketing automation or customer journey platforms.
· Experience using digital analytics and reporting tools, such as Google Analytics, Power BI or Looker Studio.
· An understanding of fundraising regulation, data protection and digital marketing best practice.
· Experience of digital product development, user experience (UX), conversion rate optimisation (CRO) or website optimisation.
· Experience of delivering organisational change, digital transformation, or implementing new digital systems, platforms or ways of working.
Why Join Us?
This is an opportunity to shape the future of digital fundraising at one of the UK’s leading Armed Forces charities.
Over the next 12 months you’ll lead projects that will transform how we engage supporters, strengthen our digital fundraising capability and create the platforms and experiences that underpin our future growth.
Your work will help us reach more supporters, raise more sustainable income and enable more funding to reach the charities supporting serving personnel, veterans and their families across the UK.
If you’re motivated by creating meaningful change and want to leave a lasting legacy, we’d love to hear from you.
Technical Project Manager – Sports Facilities and Infrastructure
£42,000 - £50,000 per annum dependant on relevant skills and experience.
Location – Home-based with regular travel across a designated region and to our office as required
We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most.
As a Technical Project Manager, you'll lead the technical delivery of a portfolio of capital sports infrastructure projects, supporting applicants from the earliest design stages through procurement, construction and project completion.
Managing an annual portfolio of projects, you'll work closely with local authorities, football clubs, schools, consultants and contractors to ensure facilities are delivered safely, on time, within budget and to the highest technical standards. You'll also provide expert technical advice to support funding decisions, undertake site inspections, assess construction risks, oversee grant payments and help protect the Foundation's investment.
This is an autonomous, varied role that combines technical expertise with relationship management and project leadership.
About the Football Foundation
Over the last 25 years, the Foundation has awarded more than 75,000 grants worth more than £1.3 billion to deliver the grassroots facilities that every community across the country needs and deserves.
As the biggest sport charity in the country, we’re a unique partnership between key football partners with a shared goal – ensuring every community in England has a great place to play.
We’re incredibly proud of the difference we’ve made to grassroots sport up and down the country since we started our journey, but we’re not slowing down any time soon.
What are we looking for?
We're looking for someone with experience of delivering construction projects from inception through to completion, who enjoys working collaboratively and solving complex technical challenges.
You'll have a degree, professional qualification or equivalent experience in a construction-related discipline, together with experience managing construction or capital projects from design through to completion. You'll possess excellent project management and communication skills, along with a full UK driving licence and access to a vehicle insured for business use. Experience of sports facilities, community infrastructure or sustainable construction would be beneficial, but is not essential.
For full details of the role and requirements, please download our recruitment pack below.
What can we offer you?
The salary band for this role is £42,000 - £50,000 per annum, dependant on relevant skills and experience.
You will be entitled to 25 days annual leave plus bank holidays. The Foundation also offer a generous pension scheme (8% employer contribution), free healthcare provision, a monthly gym subsidy, death in service benefit free match tickets and access to selected events at Wembley
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you require any adjustments during the recruitment process, whether at the application or interview stage, please contact us. We will discuss your needs and give consideration to any reasonable adjustments requested.
The closing date for applications is: 9 August 2026 at midnight.
Virtual interviews will be 17/18 August, with in-person interviews held 26 August at Wembley Stadium.
We appreciate the time and effort that every applicant invests in applying to join us. Due to the high volume of applications we receive, we are only able to contact candidates who are shortlisted for interview. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful on this occasion.
Please note that you must be eligible to work in the UK to apply.
The client requests no contact from agencies or media sales.
Corporate Partnerships Manager
North London Hospice has been caring for local people since 1984, providing specialist palliative and end-of-life care to people with life-limiting illnesses across Barnet, Enfield and Haringey, and increasingly within Camden and Islington. Our services are completely free of charge however it now costs more than £16m a year to run our charity. We rely on the generosity of our community through donations and our shops to make up the shortfall in funding.
We're looking for an ambitious and commercially minded Corporate Partnerships Manager to join our Fundraising Team and lead the growth of what we believe is one of the hospice's most exciting and untapped income streams.
This is a fantastic opportunity for someone who thrives on building relationships, identifying opportunities and creating partnerships that deliver real impact. You'll have the chance to shape the future of our corporate fundraising programme and make a lasting difference to the patients and families we support.
The Role
Reporting to the Senior Manager, Philanthropy and Partnerships, you will be responsible for developing and implementing a corporate partnerships strategy designed to grow sustainable income and engagement.
This is a newly established area of focus, offering significant scope to develop new relationships, create innovative partnership opportunities and drive meaningful growth. You'll work closely with a Senior Officer, whom you will line manage, and collaborate with teams across the hospice to create compelling opportunities for businesses to support our work.
Key Responsibilities
· Develop and implement a strategic corporate partnerships plan.
· Identify, cultivate and secure new corporate supporters and sponsorship opportunities.
· Grow and maximise existing corporate relationships.
· Lead pitches and presentations to prospective partners.
· Manage and inspire a Senior Officer within the team.
· Develop attractive fundraising products and partnership opportunities with colleagues across the Hospice.
· Manage relationships with high-value corporate supporters.
· Monitor trends within the fundraising and corporate sectors, identifying new opportunities for growth.
· Manage partnership income and expenditure budgets and deliver against agreed KPIs.
· Ensure fundraising activity complies with GDPR, fundraising regulations and best practice.
· Work collaboratively with communications, retail, clinical and wider hospice teams to maximise partnership opportunities.
About you
We're looking for a someone with a track record of building relationships with diverse groups of stakeholders to secure growing partnerships.
You will have:
- Significant experience managing partnerships and stakeholder relationships.
- Proven success in identifying, pitching for and securing new business opportunities.
- Strong commercial awareness and strategic thinking skills.
- Experience developing innovative products, campaigns or propositions to attract supporters or customers.
- A track record of managing budgets, financial performance and KPIs.
- Experience leading teams and delivering results through others.
- Excellent project management and organisational skills.
- Outstanding communication, influencing and relationship-building abilities.
- The ability to manage multiple priorities while maintaining attention to detail.
- A proactive, resilient and self-motivated approach.
Desirable
· Knowledge of the fundraising sector and fundraising regulation.
· Experience within a health, hospice or social care charity.
· Understanding of the North London corporate landscape.
Why join us?
By working at North London Hospice you will make a real difference to the lives of people affected by a life-limiting illness and their families. Our vision is to provide the best of life, at the end of life for everyone.
This role is a unique opportunity to build a growing corporate partnerships programme with significant potential. You'll join a passionate, supportive fundraising team and play a key role in helping North London Hospice continue providing exceptional care and support to patients and their loved ones.
We offer an attractive package of benefits, designed to support the health and wellbeing of everyone who works with us. In addition, we also offer comprehensive and unique learning development opportunities designed to give you the tools you need to succeed in your career at the hospice, whilst helping you to develop and achieve personal and professional growth.
If you're looking for a role where you can combine strategic thinking, relationship building and commercial expertise to create meaningful impact, we'd love to hear from you.
North London Hospice is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. If you require any reasonable adjustments to support you during the application or recruitment process, please get in touch
The client requests no contact from agencies or media sales.
Head of Strategic and Tactical Intelligence
Location: London (Hybrid working with 1 day a week in the London office)
Salary: £42,856 - £51,432 per annum
Contract: Permanent, Full-time
Join STOP THE TRAFFIK as their new Head of Strategic and Tactical Intelligence and lead an innovative intelligence function that is helping to disrupt the global business of human trafficking.
This is a unique opportunity to combine strategic leadership, intelligence analysis and commercial thinking to deliver intelligence products that help law enforcement, financial institutions and businesses identify and prevent modern slavery and human trafficking.
About STOP THE TRAFFIK
STOP THE TRAFFIK is a global charity dedicated to preventing vulnerable people from being recruited, trafficked and exploited. Through targeted prevention programmes and innovative intelligence products, the organisation works with governments, businesses, financial institutions and communities around the world to make human trafficking too high-risk and low profit to be viable.
As the organisation continues to grow its intelligence capability, this newly enhanced leadership role will shape the future of its strategic and tactical intelligence function while driving innovation and measurable impact.
The role
Reporting to the Director of Intelligence and Prevention, you will lead a multidisciplinary team of intelligence analysts, data analysts, developers and client managers, ensuring the delivery of high-quality intelligence products that help organisations identify, understand and respond to modern slavery and human trafficking risks.
You will combine strategic oversight with hands-on leadership, overseeing intelligence products, developing new services and technologies, contributing to commercial growth and representing STOP THE TRAFFIK externally with partners and clients. Working as part of the Senior Leadership Team, you will play a key role in delivering the organisation's impact and income ambitions.
Key responsibilities
· Lead and develop STOP THE TRAFFIK's multidisciplinary Intelligence Team.
· Deliver strategic and tactical intelligence products for businesses, financial institutions and law enforcement.
· Develop and implement the organisation's intelligence strategy and structured intelligence cycle.
· Lead the continued development of the Traffik Analysis Hub (TA Hub), STOP APP and future intelligence products.
· Build and maintain strategic relationships with commercial partners and generate new business opportunities through networking, presentations and sector engagement.
· Work across the Senior Leadership Team to achieve organisational impact and income objectives.
· Ensure safeguarding, quality assurance and continuous improvement remain at the heart of intelligence delivery.
About you
You are an experienced leader from an intelligence-led environment who enjoys combining strategic thinking with operational delivery. You are comfortable managing multidisciplinary teams, developing innovative products and translating complex intelligence into meaningful insight that drives action.
You will have:
· Significant experience leading intelligence teams and delivering intelligence-led programmes.
· Strong experience developing strategic partnerships across multiple sectors.
· Excellent communication, presentation and stakeholder engagement skills.
· Proven analytical ability with experience measuring and communicating impact.
· Outstanding written communication skills and the ability to translate complex information into clear, actionable intelligence.
· A collaborative, hands-on leadership style with excellent organisational skills.
· A commitment to innovation, continuous improvement and safeguarding best practice.
· An interest in tackling modern slavery and human trafficking and supporting STOP THE TRAFFIK's mission.
Why join STOP THE TRAFFIK?
This is a rare opportunity to lead an internationally recognised intelligence function where your work will directly contribute to preventing human trafficking around the world. You'll join a passionate, collaborative team committed to innovation, partnership and creating lasting change for vulnerable communities.
How to apply
For the full job description, please contact Faye Marshall or Giuseppe Di Maria at Harris Hill via the apply button or the Harris Hill website.
Closing date – Friday 28th August 2026
Harris Hill is a certified B Corp™ and a leading charity recruitment agency. We welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexual orientation or any other protected characteristic.
About the role
This is a senior leader role which will lead the development and maintenance of the charity’s digital platforms and internal infrastructure, ensuring that we create the best possible experience for our users. This will include oversight of our internal IT systems: our Salesforce CRM, the Hub virtual learning environment for pupils, tutors and teachers on our programmes, and the Tutor Zone onboarding platform for our tutors. The role will require working closely with colleagues across the organisation to ensure that the technology developments are well planned and fit with the needs of the charity. You will manage a small technology team including web developers and Salesforce administrators, alongside managing our external IT support provider. You will champion the charity’s values and embody them in interactions with colleagues. You will be willing to learn and have a can-do attitude.
The role requires a driven and focused leader, with experience in managing the development of software. They will be an experienced technology professional, with a proven track record in scoping and managing technology projects, ensuring information security, and maintaining a keen interest in emerging technologies and industry trends. Candidates for this role should be comfortable working in a busy, efficient and high-performing team.
This is a great opportunity to join The Brilliant Club Team at a time when we are moving into the delivery of our new Backing Brilliance strategy, where technology is one of our key enablers. The previous Join the Club strategy saw us invest heavily in technology including the development of new pupil (the Hub) and tutor (Tutor Zone) platforms. The focus is now ensuring that platforms are engaging, accessible and well-maintained, our IT systems are secure, and we continue to keep pace with the evolving picture of technology including AI to ensure we build efficiencies and develop automations to commit to time back to mission. We are excited to meet candidates who want to join us on this journey.
About you
The role will best suit someone who
- Essential – Experience managing the full lifecycle of technology projects, from discovery and requirements gathering through to implementation and evaluation.
- Essential – Experience leading the design, development and continuous improvement of digital products and services.
- Essential – Experience working with software developers, including sprint planning, user testing and delivery
- Essential – Agile project management experience/qualification
- Essential – Experience leading the implementation, rollout and adoption of new technology platforms and systems
- Essential – Extensive experience of using CRM software
- Essential – Ability to communicate complex technical information clearly to both technical and non-technical audiences
- Essential – Excellent verbal and written communication skills
- Essential – Excellent data handling skills, including data quality and reporting
- Essential – High level of attention to detail and organisational skills
- Essential – Experience developing and managing product roadmaps and backlogs, balancing organisational priorities with user needs
- Desirable – Knowledge and experience of using Salesforce CRM
- Desirable – Knowledge of IT support and infrastructure
- Desirable – Worked in the education sector, e.g. school, university, education programme delivery
- Essential – adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training
- Has a demonstrable passion for furthering The Brilliant Club’s mission
We support less advantaged students to access the most competitive universities and succeed when they get there.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a Delivery Consultant to drive and develop new business relationships, consulting with workplace clients and applying our whole organisational approach to create healthier workplaces.
The postholder will focus on identifying new market opportunities and generating leads to build and maintain a sales pipeline to meet agreed revenue and impact KPI’s. Following a clear sales process to ensure an exceptional customer experience from enquiry to point of booking; working with Delivery Consultants to support a smooth handover to enable the successful delivery of our products and services and achievement of client’s outcomes.
This is a hybrid role with regular travel to Central London, where you’ll collaborate with colleagues to support our mission.
Please refer to the Job Description for full details of the role.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any adjustments, whether that's receiving documents in alternative formats (such as large print, Braille, or audio), applying via a different method, or needing support during interviews, please let us know. We’re happy to accommodate individual needs to ensure everyone has an equal opportunity to apply and succeed. If you’d like to discuss accessibility or request adjustments, please contact us via Charity Job or the MHFA England website.
About MHFA England
MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to create a nation where everyone's mental health matters by creating mentally healthy workplaces where people, communities, and businesses thrive.
Looking after you
Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.
Please note that we will only accept applications that have a CV and cover letter.
Our vision is to create a nation where everyone's mental health matters.
The client requests no contact from agencies or media sales.
The Role
At The Law Society, data plays a critical role in helping us better understand our members, improve our services, and make informed business decisions. As a Data Analyst, you will deliver high-quality insights and reporting that support strategic and operational decision-making across the organisation.
You will work with colleagues from a wide range of teams to transform complex data into meaningful recommendations, helping stakeholders understand performance, identify opportunities for improvement, and measure the impact of key initiatives. You will use a variety of analytical techniques to uncover trends, diagnose the root causes of business performance fluctuations, and provide evidence-based recommendations that drive action.
The role will involve developing automated dashboards and reporting solutions using tools such as Power BI and Databricks, enabling stakeholders to monitor key performance indicators with confidence. You will design and evaluate pilots and A/B tests, quantify the impact of service improvements and communications, and build predictive models to forecast future trends and member behaviour.
Working closely with the Data and Governance team, you will support data quality initiatives, helping to identify and resolve data issues while contributing to the maintenance of a trusted, single source of truth. You will also play an important role in increasing data literacy across the organisation by supporting colleagues to access, understand and responsibly use data and insights in their day-to-day decision-making.
This is an exciting opportunity to contribute to the successful delivery of data products across The Law Society while helping to advance our analytical maturity and data-driven culture.
What we're looking for
We are looking for an experienced analyst with a strong track record of turning data into actionable insights and business value. You will have extensive experience using Python for data analysis, particularly with libraries such as Pandas and NumPy, alongside strong SQL or Spark SQL programming skills.
You will bring proven experience of creating engaging visualisations, dashboards and reports using Power BI or similar tools such as Tableau or Qlik, with the ability to present complex information in a clear and compelling way to both technical and non-technical audiences.
You will possess excellent numeracy skills and a strong understanding of statistical analysis and modelling, combined with advanced data wrangling, data cleaning and quality assurance experience. Your analytical mindset and problem-solving capabilities will enable you to identify trends, investigate issues and provide practical recommendations that support organisational objectives.
You will be comfortable managing multiple priorities and delivering high-quality work to agreed deadlines. A collaborative approach is essential, as you will work closely with colleagues across teams and functions to understand their needs and support the successful adoption of data products and insights.
Experience of working with tools such as DevOps, Jira and GitHub would be advantageous, as would an understanding of data governance, data security and regulatory compliance. Most importantly, you will be proactive, curious and committed to continuous improvement, with a passion for helping others make better use of data.
What's in it for you
This is an excellent opportunity to work with colleagues in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.
We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
If you would like to have an informal discussion about the role, please contact Judy Howarth on
Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.
We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.
Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.
About the role
We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.
You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.
Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.
As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.
What you'll be doing
- Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
- Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
- Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
- Accurately recording customer information and processing payments and refunds.
- Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
- Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.
About you
You'll enjoy helping people and be passionate about delivering outstanding customer service.
We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.
You'll have:
- Excellent communication and listening skills, with confidence speaking on the telephone.
- Experience working within a customer service or contact centre environment.
- Strong computer skills with excellent attention to detail when recording customer information.
- A positive, proactive approach and a genuine desire to provide exceptional customer service.
- The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.
It would also be beneficial if you have experience of:
- Handling written customer enquiries via email.
- Cross-selling, upselling or generating leads within a customer service environment.
Recruitment Process
As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.
Rewards,supportand benefits
We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
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Flexible working options to support your work–life balance and individual circumstances.
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25 days’ holiday plus Bank Holidays
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Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually.
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Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
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Life assurance providing four times your annual salary for added peace of mind.
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AXA Health Employee Assistance Programme, with 24/7 wellbeing support
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Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform.
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Enhanced maternity,paternityand adoption leave to support you and your family.
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10% discount on PDSA Pet Insurance plus access to staff veterinary services.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds.
If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks.
The client requests no contact from agencies or media sales.

