Product manager volunteer roles

Who are we looking for?

At present we are working towards being fully operational, over the next year Living Reasons will be looking to expand its reach.

As a Volunteer Technology Coordinator with Living Reasons, you will help shape the charity’s digital future by integrating and developing innovative technology into our operations. This role focuses on creating effective, accessible, and inclusive solutions that enhance user experiences through both hardware and software. Depending on skills and interests, this may involve app or systems development, digital project management, and supporting reasonable adjustments to improve accessibility. Guided by user feedback and needs-based planning, you will play a vital part in ensuring our services are adaptable, engaging, and supportive for all who connect with Living Reasons

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

Whether you’re a jobseeker interested in a career in construction or woodwork, a student or recent college graduate seeking experience, or just someone with spare time on your hands, wanting to do something positive and meet new people, volunteering with the Touch Wood project at EMERGE 3Rs may be just the ticket!

Touch Wood is a wood recycling and upcycling initiative, which collects surplus and waste wood and timber and gives it a new lease of life, preventing it from being burned, chipped, or dumped in landfill.

KEY RESPONSIBILITIES

* Preparing wood for resale

* Assisting with the construction of wooden products, from small household items to pieces of furniture

Our Touch Wood volunteers are able to gain skills in practical woodworking, as we offer hands-on experience of working with reclaimed timber; from making basic lumber products ready for resale, through to assisting with the creation of bespoke items, such as kitchen equipment and home and garden furniture.

Full training in woodworking and health and safety is provided, along with Personal Protection Equipment.

The UK generates around 5 million tonnes of wood waste every year, but less than 1% is reused. Touch Wood rescues waste timber that would otherwise be landfilled or turned into woodchip; creating jobs and training opportunities for disadvantaged local people at the same time. We collect from construction sites, industrial estates and other commercial sources, reclaiming everything from pallets to indoor cycle tracks – you name it, we take it! Anything we can’t reuse is locally recycled, so nothing goes to waste. This reduces the carbon emissions associated with disposing of waste wood, offers cost savings for DIY enthusiasts, and provides training and job potential to volunteers in the workshop. Some of the timber we work with comes from high profile sources, including the entire track of the Manchester Velodrome cycling centre and wood removed in the recent refurbishment of Manchester’s historic Town Hall!

Our skilled team of staff and volunteers often use reclaimed timber to create beautiful and practical products, such as home and garden furniture. We regularly create bespoke pieces to order; some of it for famous clients like Olympic cycling champions Jason and Laura Kenny, for whom we made a table from the Manchester Velodrome track.

Please be advised that our volunteers require a fair level of physical fitness and manual dexterity as the role is entirely practical.

Our Touch Wood workshop and wood store is open Mon-Fri, 8.30am - 4pm.
We occupy a unit at Maynard House, inside New Smithfield Market, in Openshaw, North Manchester, which is accessed from the main entrance on Whitworth Street East (off Ashton Old Road). The site is served well by buses, and we have free parking onsite, as well as secure storage racks for pushbikes.

​IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us. There are no exceptions to this rule. This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles. We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

About the Role

At Living Reasons, we want to change the face of fundraising and entertainment events. We’re not interested in repeating outdated models — instead, we want to create immersive, innovative, and accessible experiences that engage supporters in brand new ways.

The Events & Entertainments Lead will play a key role in making this vision a reality. You’ll oversee events and entertainment coordinators working on specific projects, ensuring events are well-planned, properly funded, safe, and accessible to all. At the same time, you’ll work with the wider team to design bold, creative, and inclusive experiences — from accessibility-led escape rooms to sensory events, to interactive challenges inspired by shows like The Traitors.

This role is about big thinking, imagination, and leadership. It’s perfect for someone who wants to push boundaries and reimagine what fundraising and entertainment events can look like.

Key Responsibilities

• Oversee and support Events & Entertainments Coordinators delivering specific projects.

• Ensure all events are effectively planned and funded, including managing:

  • Health & Safety requirements

  • Insurance needs

  • Accessibility and inclusivity considerations

• Work with the wider Events, Entertainments & Challenges team to design new, engaging opportunities for supporters.

• Develop immersive, creative experiences that break the mould of traditional fundraising events.

• Build and lead a team of creative volunteers, supporting them to contribute ideas and take ownership of projects.

• Help ensure events raise vital funds to support Living Reasons’ work, while also being enjoyable, inclusive, and meaningful for all participants.

What We’re Looking For

• A creative thinker who sees beyond traditional event formats.

• Strong organisational and planning skills.

• Ability to lead and inspire a team of coordinators and volunteers.

• Confidence in problem-solving and thinking outside the box.

• A commitment to accessibility and inclusivity in every project.

• Enthusiasm for fundraising and creating unique supporter experiences.

What You’ll Gain

• A chance to develop and showcase leadership, event management, and creative design skills.

• Experience in building and leading a team of passionate volunteers.

• The opportunity to test bold ideas and bring innovative events to life.

• The knowledge that your creativity is directly supporting meaningful change.

• A supportive, collaborative environment where your ideas are valued.

Interested?
If you’re excited about reimagining events and entertainment, we’d love to hear from you. Bring your ideas, your energy, and your creativity — and let’s design the future of events together.

ENGINEERS/MAKERS

Across the UK, our 60+ local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Engineer/Maker volunteers are at the very heart of what our local branches do. They use their practical skills and creativity to help people with disabilities live fuller and more independent lives.

What the role involves

This is a varied role where local need shapes what you’ll be working on, but it often includes:

• Designing and making pieces of equipment for individuals with specific needs

• Using your practical skills working with metal, wood, plastic, or electronics (or a combination of them)

• Attending a monthly meeting of the local branch.

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

Essential

• Practical experience in working with one of the above materials

• Comfortable working with people, listening to them and understanding their needs

• Able to apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Willing to follow REMAP policies and procedures and a commitment to our values

Desirable

• Access to your own tools and workshop (or can access these)

• Able to drive or have good transport links

You’ll also need to complete the induction checklist, as well as a DBS check and reference check.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Volunteer Role Profile

Events Coordinator

About the Role

At Living Reasons, we’re reimagining fundraising and entertainment events to be more immersive, inclusive, and inspiring than ever before. From sensory-based experiences to creative challenges and accessible escape rooms, we’re breaking away from outdated models and designing events that are fun, innovative, and impactful.

The Events Coordinator will play a hands-on role in bringing these projects to life. Working closely with the Events & Entertainments Lead, you’ll help plan and deliver exciting events, ensuring everything runs smoothly on the day and that participants and supporters have a memorable experience.

This role is perfect for someone who enjoys organisation, teamwork, and creativity — someone who likes to see an idea grow into a successful event.

Key Responsibilities

• Work with the Events & Entertainments Lead to plan and deliver specific events and challenges.

• Help ensure events are well-organised, including:

  • Preparing and checking event locations

  • Allocating roles and tasks to volunteers and staff involved

  • Coordinating logistics before and during events

• Support with Health & Safety, insurance, and accessibility requirements (with guidance).

• Work as part of a team of multiple Event Coordinators, collaborating and sharing tasks.

• Take initiative in your area of responsibility, while knowing when to seek support or guidance.

• Analyse and report on the success of events, sharing feedback with the wider team to improve future activities.

What We’re Looking For

• Strong organisational skills and attention to detail.

• Ability to work as part of a team, while also being comfortable taking initiative.

• A practical, solution-focused mindset to keep events running smoothly.

• Good communication skills and a willingness to engage with volunteers, staff, and supporters.

• Enthusiasm for creativity, accessibility, and inclusivity in events.

• Reliability and a positive, can-do attitude.

What You’ll Gain

• Experience in planning and delivering creative and accessible events.

• The chance to work as part of a supportive, fun, and innovative team.

• Opportunities to develop leadership, organisation, and communication skills.

• Insight into event planning and fundraising from the inside.

• The satisfaction of knowing your work directly supports Living Reasons’ mission.

 Interested?
If you’d like to play a key role in making our events a success — and be part of a team creating unique experiences that raise vital funds — we’d love to hear from you.

Volunteer Opportunity: Social Media & Content Creator

Help Remix Youth Charity Inspire the Next Generation!!!

Are you a creative soul with a passion for storytelling and social impact?

Do you believe in the power of digital platforms to uplift, connect, and transform lives?

Remix Youth Charity is looking for a Social Media & Content Creator, Volunteer to help us build a bold, vibrant online presence that speaks directly to young Londoners and the people who champion them.

About Remix Youth Charity

We’re a new youth social mobility charity based in London, working with young people from disadvantaged backgrounds to boost their skills, experiences, and confidence. Through mentorship, opportunities, and positive role models, we help young people build the life toolbox they need to thrive.

Your Mission

As our Social Media & Content Volunteer, you’ll be the voice of Remix online, crafting engaging posts, sharing inspiring stories, and helping us grow a community that believes in empowerment, inclusion, and transformation.

What You’ll Do

• Create and schedule content across Instagram, TikTok, LinkedIn, and X (formerly Twitter).

• Share stories of impact, youth voices, and behind-the-scenes moments.

• Help shape our tone of voice and visual storytelling.

• Collaborate with our graphic designer and team to keep our brand vibrant and consistent.

• Track engagement and help us grow our reach.

What We’re Looking For

• A creative thinker with strong writing and visual communication skills.

• Someone who understands youth culture and digital trends.

• Passion for social justice, youth empowerment, and community building.

• Experience with Canva, Adobe Express, or similar tools (bonus but not essential).

What You’ll Gain From Volunteering With Us

• A chance to shape the digital identity of a brand new and rising charity.

• Portfolio-worthy work and real-world experience. We'll also throw in a reference.

• Creative freedom and collaboration with a passionate team.

• The joy of knowing your content is changing lives.

Ready to remix the narrative for young people across London?

Let’s build something powerful together—one post, one story, one connection at a time.

Calling All Visionary Graphic Designers!

In the heart of London, a movement is rising - one that refuses to let postcode or circumstance define a young person’s future. We are REMIX, a youth social mobility charity on a mission to "remix young lives" from disadvantaged backgrounds across London, by breaking down barriers and building up belief.

Be the Creative Force Behind a Movement That Transforms Lives!!!

Are you a graphic designer with a passion for purpose?

Do you believe in the power of design to inspire, uplift, and ignite change?

We’re looking for a Volunteer to join our exciting new youth social mobility charity as our Graphic Designer to help us shape the visual heartbeat of our charity. You’ll be the creative mind behind our Brand Guidelines Booklet, a vibrant, guidelines toolkit that will guide future designers and supporters in keeping our brand consistent, impactful, and full of life, as well as youth friendly.

Why Remix?

At Remix, we walk alongside young people as they journey into adulthood, offering mentorship, opportunities, and a powerful support network of role models who believe in their potential. We’re not just building a brand. We’re building a movement.

What You’ll Do:

• Create a Brand Guidlines Booklet that reflects our energy, values, and vision.

• Showcase our existing logo with dynamic design principles, colour palettes, typography, and visual assets.

• Help us amplify our message across social media, print, and digital platforms.

• Craft a visual language that speaks directly to young Londoners—and those who champion them.

What We’re Looking For:

• A designer with flair, heart, and a deep belief in social impact.

• Someone who can translate our mission into a bold, cohesive visual identity.

• Experience with brand development, layout design, and youth-focused aesthetics.

• A collaborative spirit ready to co-create with a passionate team.

What You’ll Gain From Volunteering With Us:

• A chance to shape the identity of a rising charity with real impact.

• Portfolio-worthy work that makes a difference. We'll even throw in a reference or statement.

• Creative freedom and meaningful collaboration.

• The joy of knowing your design will empower thousands of young lives.

Ready to remix the future?

Join us in building a brand that doesn’t just look good, it does good. Let’s inspire, empower, and transform—one design at a time.

Get Involved. Shape A Future. Change Young Lives!!!

Calling All Visionary Graphic Designers!

In the heart of London, a movement is rising - one that refuses to let postcode or circumstance define a young person’s future. We are REMIX, a youth social mobility charity on a mission to "remix young lives" from disadvantaged backgrounds across London, by breaking down barriers and building up belief.

Be the Creative Force Behind a Movement That Transforms Lives!!!

Are you a graphic designer with a passion for purpose?

Do you believe in the power of design to inspire, uplift, and ignite change?

We’re looking for a Volunteer to join our exciting new youth social mobility charity as our Graphic Designer to help us shape the visual heartbeat of our charity. You’ll be the creative mind behind our Brand Guidelines Booklet, a vibrant, youth-friendly, and empowering toolkit that will guide future designers and supporters in keeping our brand consistent, impactful, and full of life.

Why Remix?

At Remix, we walk alongside young people as they journey into adulthood, offering mentorship, opportunities, and a powerful support network of role models who believe in their potential. We’re not just building a brand. We’re building a movement.

What You’ll Do:

• Create a Brand Identity Guide Booklet that reflects our energy, values, and vision.

• Showcase our existing logo with dynamic design principles, colour palettes, typography, and visual assets.

• Help us amplify our message across social media, print, and digital platforms.

• Craft a visual language that speaks directly to young Londoners—and those who champion them.

What We’re Looking For:

• A designer with flair, heart, and a deep belief in social impact.

• Someone who can translate our mission into a bold, cohesive visual identity.

• Experience with brand development, layout design, and youth-focused aesthetics.

• A collaborative spirit ready to co-create with a passionate team.

What You’ll Gain From Volunteering With Us:

• A chance to shape the identity of a rising charity with real impact.

• Portfolio-worthy work that makes a difference. We'll even throw in a reference or statement.

• Creative freedom and meaningful collaboration.

• The joy of knowing your design will empower thousands of young lives.

Ready to remix the future?

Join us in building a brand that doesn’t just look good, it does good. Let’s inspire, empower, and transform—one design at a time.

Get Involved. Shape A Future. Change Young Lives!!!

What will I need to do?

Our shops wouldn't exist without the amazing support of our volunteers! You play a vital role in our high street presence, helping us raise awareness for Rainbows, sell our fantastic products, and generate crucial funds to support our hospice's incredible work. As a Retail Shop Volunteer, you'll be part of a dynamic team that serves as the friendly, professional and welcoming face of Rainbows for every visitor who walks through our doors.

Typical tasks the role could involve:

• Create a warm, welcoming atmosphere: Deliver top-notch customer service that makes every visitor feel special. Enjoy the thrill of serving customers on our tills, handling payments, and issuing receipts.
• Be a gift aid guru: Advise customers of our gift aid scheme and help boost our fundraising efforts.
• Showcase our treasures: Keep shelves, rails, and shop windows looking fantastic with regularly refreshed stock, following Rainbows' guidelines. 
• Get creative with displays: Help design eye-catching arrangements throughout the shop, including stunning window displays.
• Transform donated items into treasures: Sort, steam, hang, ticket, and display donations to turn them into irresistible finds.

Will it suit me?

Imagine showcasing and selling unique Rainbows products and delightful donated items, whilst speaking to a wide variety of people. If you like the sound of this then this volunteer role is perfect for you! You don’t need retail experience - just the ability of good communication, a willingness to dive into tasks and passion for being part of a fun-loving team.

Jak’s World

A Suicide Prevention Charity

Ordsall, Salford, Manchester

Jak’s World is recruiting for Trustees

Are you passionate about mental health and making a real difference in people’s lives? We are seeking committed, compassionate individuals to join our Board of Trustees and help guide our mission to prevent suicide and support those affected by it. As a trustee, you’ll play a vital role in shaping the future of our charity, ensuring we remain a beacon of hope for individuals and communities in crisis.

About Jak’s World

Jak’s World is a UK-based mental health charity working to prevent suicide in the community. We honour the legacy of Jakub Halani — a creative, kind, and deeply loved teenager — by ensuring that no young person feels alone, hopeless, or without a future.

Our mission is to prevent suicide by fostering hope, connection, and resilience-ensuring that no one faces their darkest moments alone.

We do this by:

· Promoting mental health awareness through creative community engagement, programmes and events.

· Providing suicide prevention resources and support, including Suicide First Aid Training

· Providing positive experiences and hopeful messaging at schools, festivals, and online.

· Empowering people to talk, share, and connect through art, music, and peer-led initiatives.

Becoming a trustee

As a Trustee of Jak’s World, you will play a vital role in shaping our direction, safeguarding our mission, and supporting our passionate team.

Our Trustees provide governance and strategic leadership, ensure accountability, and help Jak’s World grow its reach, credibility, and impact.

We are especially keen to hear from prospective trustees with experience in the following areas;

· Finance and accounting

· Business development and fundraising

· Digital and social media marketing

· Events management

This is an opportunity to make a tangible difference in the lives of people across Salford.

Key Responsibilities

• Contribute to shaping Jak’s World’s long-term vision, values, and strategy.
• Ensure good governance, financial oversight, and legal compliance.
• Offer your insight and experience to guide operational and creative decisions.
• Act as an ambassador, helping us build partnerships and extend our reach.
• Champion inclusive, youth-informed mental health support in all areas of our work.
• Offer tangible efforts and contributions in the skills and areas depending on your experience in the operations of the Charity, including but not limited to  -
  • Accounting
  • Digital and Social outreach (websites, articles, blog, social media, videos)
  • Fundraising efforts, including Grant and competition applications
  • Regulatory compliance advice
  • Scale-up strategies
  • Event organisation and planning

Why join us

By joining Jak’s World as a Trustee, you’ll help lead a charity that is small, agile, heartfelt, and determined to change the conversation on difficult subjects like Suicide Prevention.

You will:

• Use your voice to support bold, compassionate action.
• Help co-create projects that reduce stigma and prevent suicide.
• Work with a caring, values-led team rooted in lived experience and community.
• Play a crucial part in growing a sustainable, youth-driven, community-driven charity.

We are looking for

We welcome applications from individuals with any of the following:

· Lived experience of mental health struggles or supporting someone through them.

· Lived experience or survivors of bereavement by suicide.

· Professional experience in youth services, education, social work, or healthcare.

· Creative and digital backgrounds — design, social media, campaigns, content creation.

· Financial or legal expertise to support our governance and growth.

· Fundraising and community engagement experience.

We welcome applications from people who are looking to become a trustee for the first time and from people with more experience. What matters is your passion and commitment to helping us grow and develop as an organisation and to improving the mental wellbeing of young people and families.

Equality, Diversity and Inclusion

We are committed to building a Board that reflects the diversity of the people we serve.

We actively welcome applications from:

• People from all ethnic communities
• LGBTQIA+ individuals
• Disabled people and neurodivergent individuals
• Young adults (aged 18–30)
• People with lived experience of mental ill-health or suicide

We value fresh ideas, different voices, and a willingness to learn together.

How to apply

If you would like an informal discussion, please contact us with your contact details, and I will call you back.

Please send:

A CV and A short written, audio, or video statement (max 2 pages or 5 minutes)

[Your name] – Trustee Application

In your statement, please tell us:

· Why you’re interested in becoming a Trustee at Jak’s World

· What experiences or perspectives you bring

· Any support you’d need to thrive in the role

We are seeking a dedicated and customer-focused Customer Service Officer to join our team. In this role, you will be the first point of contact for customers, providing helpful information, answering questions, and resolving issues in a professional and timely manner.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or in person.

• Provide accurate information regarding products, services, and policies.

• Resolve customer complaints or issues efficiently and professionally.

• Record customer interactions and maintain detailed records in the CRM system.

• Follow up with customers to ensure their issues are resolved to satisfaction.

• Escalate complex problems to the appropriate departments.

• Assist with order processing, billing, refunds, and exchanges as needed.

• Maintain a high level of product knowledge to provide accurate support.

• Meet individual and team performance targets, including response times and customer satisfaction scores.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in a customer service role.

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Proficient in using computers and customer service software (e.g., CRM systems).

• Ability to work well under pressure and manage multiple tasks.

• Strong attention to detail and organizational skills.

• Patience and a positive, empathetic attitude toward customers.

Be the voice of Marie Curie in your local library network

Are you passionate about making a difference in your community? We’re looking for dedicated Community Engagement Volunteers to support Marie Curie’s outreach efforts across libraries in Solihull.

This is a unique opportunity to help raise awareness of the vital support services Marie Curie offers to people living with terminal illness and their families.

What you’ll be doing

As a Community Engagement Volunteer supporting libraries, you will:

• Take responsibility for 3 - 6 local libraries, depending on your location.
• Build positive relationships with library staff and engage with library users where appropriate.
• Share key information and offer a listening ear to others
• Monitor stock levels of Marie Curie information materials and top them up as needed.
• Amplify the voices of those affected by terminal illness and bereavement
• Record stock checks and activity using a simple Microsoft Office form and return it to the Community Engagement Team.
• Look out for additional opportunities within the library to share Marie Curie’s Information & Support resources

You'd be a perfect fit if you are:

• Passionate about improving care for people with terminal illness and their loved ones
• Active in your local community and able to share Marie Curie's vision
• Friendly and enjoy meeting others from all walks of life
• Can collaborate with staff and fellow volunteers
• Committed to upholding Marie Curie's values with honesty and openness

What you can gain:

• A sense of purpose and connection in your local area
• Training and continued support from our Community Engagement Team
• Opportunities to grow personally and meet inspiring people
• Recognition for your time and skills.
• Reimbursement of agreed out-of-pocket expenses
• Access to exclusive deals and discounts across retail, travel, entertainment, and more

Ready to Make a Difference?

If you're passionate about making a difference in your community and helping Marie Curie ensure everyone has access to vital support, we’d be delighted to hear from you.

Please note you must be aged 18 years or older to apply for this opportunity.

Ref: 6227

Do you want to help raising vital funds for Scope, the disability equality charity?

Do you thrive in an exciting and inclusive working environment?

Do you have a few hours a week to support our ecommerce operation?

You might like our warehouse volunteer role!
 

About this role

You will be vital to the work of our ecommerce hub helping to sort, quality check and monitor donated products from our corporate partners.

• Your role may include:
• sorting donated pallets of stock ready for sale
• quality checking products to sort the good from the bad
• scanning products to trade in, such as books and CDs
• helping to pack orders to go our shops
• helping keep our warehouse tidy and our stock system accurate
• When and where
• You will be in our Scope Ecommerce Hub. The hub is based at 19 to 20 Guide Street, Salford M50 1BX. We can be flexible on the times you would like to volunteer. Our hub opening times (Monday to Friday 8am to 4pm). We’d love your help for as little as 1 hour a week, but if you can give more time that would help us even more
   

Who we are looking for

We welcome anyone who is passionate about disability equality and willing to support our work! You must be over 18 years old. You will need to feel comfortable working in a large busy warehouse environment and be able to lift and carry items, although we have a forklift truck to assist with heavier items.

Some volunteers want to learn more about charities or about retail. Others want to make a difference to the lives of disabled people. Other volunteers are interested in our training and development opportunities. Some people join us to meet new people and make friends. Sometimes people want to help a charity shop they like shopping in, while also getting a discount online!
We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for all volunteers.
 

Skills and experience you can gain

• teamwork
• organisation
• warehousing
• ecommerce
• communication
• stock preparation and management
• health and safety
• valuable experience for your CV
• experience of a large, national disability charity

What we can offer you

• introduction to Scope
• demonstration of your tasks
• training courses, in person and online
• personal development opportunities
• support and regular catchups from a dedicated manager
• agreed travel expenses
• adjustments to make the role accessible for you
• work experience for your CV
• a work reference
• 20% discount in our Scope eBay shop
• safety shoes and a hi vis jacket will be provided

Safeguarding

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment.

Volunteering at Scope
Scope is a disability equality charity providing practical information, emotional support and campaigning for a fairer society. As a volunteer in our warehouse, you’ll help raise vital funds for our work towards everyday equality for disabled people. You will make a real difference to the lives of disabled people and their families.

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.