Professional conduct manager jobs in bow, greater london
Salary: £26,000 per year
Working hours: 35 hours/week
Department: MHCBS/Advice Services
Number of posts needed: 2
Location: Hybrid, 2 days/week in the office
Working Pattern: Monday to Friday
Reporting to: Head of Vulnerable Clients / MHCBS Manager
Contract: 1 year – Fixed-term contract
Application Closing Date: 11 June 2025
The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.
Scope of role
The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.
Responsibilities and Accountabilities
- Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
- Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
- Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
- Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
- Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
- Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
- Coordinate administrative needs for team meetings, external engagements, and cross-agency
Essential Criteria:
- Strong administrative and organisational skills.
- Attention to detail and ability to follow procedures.
- Experience working in a team environment.
- Good written and verbal communication skills.
- Comfortable using Microsoft Office and CRM systems.
- Able to work independently and manage time effectively.
- Alignment with Toynbee Hall’s mission and strategy
- Alignment and willingness to work in line to our values:
- Inclusive – open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious and acting with integrity.
- Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
- An understanding of safeguarding and willingness to develop understanding further
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
- Addressing poverty and injustice through advice and support and influencing systemic change.
- Shifting power to people and communities affected by injustice and inequality.
- Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
- Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
- Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
- Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Rinova Ltd is an established and successful employee-owned company, with headquarters in Central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision, and we were granted funding under the Mayor’s ESF Academies Programme, to set up the Creative Academy. Since its launch, the project has successfully supported dancers to enhance their professional development and is now delivering a range of courses as part of the Mayors Adult Skills provision.
Free accredited courses in Dance Leadership, Performance Skills and Investigating Enterprise Skills, offer learners the opportunity to develop their skills and potential career opportunities.
This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations.
About the job
Rinova Ltd are currently seeking an experienced Dance Tutor and Learning Support Officer for their Creative Re Work Programme, with a background in the arts and creative sector, keen and able to work with young people and adults entering or re-entering the world of work.
The successful candidate will be committed to helping people achieve their potential and to assist with the delivery of our accredited courses in London locations. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. An understanding of the very specific barriers and considerations, that those within, (or transitioning into) the creative sector, face.
The successful candidate will also be required to be competent in collaboratively designing lesson plans, learner timetables and schemes of work.
In addition, be able to conduct learner reviews, competent marking abilities of learner portfolios, demonstrate effective administrative skills and deliver high quality information, advice and guidance.
The role will be offered initially on a part-time basis mainly working across London boroughs and the office, with the opportunity to work remotely on occasions. There may be potential for this to become a full-time post in the future. You will be required to complete a practical assessment as part of the interview process.
About us
Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders.
We are an Approved Centre for the delivery of accredited courses with both NCFE and the Leadership Skills Foundation, Awarding Bodies. We have been awarded a Matrix Accreditation, which is recognition of our high standards of IAG delivery, and we have Centre of Excellence status from the Leadership Skills Foundation.
This is an ideal opportunity for someone who has experience in the arts, has developed excellent networks and understands the issues facing those entering the sector. The successful candidate will have a commitment to supporting individuals and want to be part of an organisation, which changes lives for the better.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.
Closing date: 17th June 2025
Job description
Delivery and line management
- To assist in the delivery of practical dance and performance skills classes as and when required.
- To manage a caseload of participants requiring Information, Advice & Guidance (IAG), mentoring and confidence building
- Completing appropriate action plans and reviews with participants
- To act as the single point of contact for small caseload of participants
- Complete marking of learner portfolios and reviews in a timely manner, ensuring high quality assurance standards
- To identify suitable referral partners i.e. universities, colleges, established networks, dance and community organisations from which to recruit course participants
- To communicate effectively with stakeholders, clients and team members
- To confidently deliver high quality teaching, information, advice and guidance
- To efficiently complete relevant paperwork, ensuring that accurate records are kept
Development of training materials and delivery
- To develop lesson plans, schemes of work and learner timetables that support delivery of the outcomes
- To provide resources relevant to individual courses
- To ensure that accurate records are kept for all sessions with appropriate sheets signed and stored
- To assist in the development of training materials to support the delivery
- To use available networks to recruit course participants from appropriate organisations
- To liaise with stakeholders and partners to develop effective referral mechanisms and future possible collaborations
Person Specification (skills knowledge and experience required)
Please address all points in your supporting statement and give examples
- Competent practical skills and/or experience as a performance artist. Dance conservatoire training, University education or equivalent with at least 3 years' experience.
- Practical experience of having worked within the creative industries and an understanding of the challenges faced by those either entering or transitioning within the creative sector.
- Some experience of working ( in a formal or informal capacity) with adults or young people aiming to access employment in the creative industries or wishing to retrain, would be an advantage.
- Existing networks which can be utilised to enable you to meet your targets in relation to recruitments and progression routes. Ability to develop networks in support of organisational goals
- Good IT skills and the ability to produce professional presentations and training materials
- Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint),
- Experience of designing content across various social media platforms and knowledge to be able to implement this in a work environment to promote the work of the projects
- Ability to work to tight deadline and targets
- Able to create engaging and motivating training materials
- High standard of organisation, written and oral communications skills
- Good understanding of the social and educational issues relating to a multi-cultural cohort and how this relates to learners
- Able to prioritise a diverse workload working to strict deadlines, pre-empt upcoming issues, and solve problems
- The successful candidate must be willing to work outside normal working hours on occasions and travel within London Boroughs to deliver at satellite locations
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can to residents and our partners such as secondary care. Hospitals need to free up beds by discharging patients who do not need to remain in hospital. Despite the pressures we want discharges to be safe, successful and as painless as possible for patients. We also want to ensure a patient is not readmitted into hospital.
The Hospital Discharge Community Support Coordinator will match Age UK Lambeth (AUKL) volunteers and partner organisation volunteers to support a patient's discharge. Volunteers could provide support with transport, practical support such as food shopping or completing home safety checks. Upon discharge volunteers may continue supporting patients for up to 4 weeks, providing support in person (at the individual's home or in the community) and over the phone, linking them into support services and helping them access the community to prevent hospital readmission.
What you’ll be doing?
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Oversee the development of a new, inclusive volunteer programme that offers a range of diverse and challenging volunteer roles to support patients leaving hospital and once settled home.
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Work in partnership with the VCS to create 100 volunteering opportunities to support hospital discharge.
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Using the volunteer platform, Care for Me, track allocated tasks to ensure they’re completed. Monitor volunteer reports to review the support and work delivered under the project.
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Develop and maintain strong working relationships with King’s College Hospital and Guy’s and St Thomas’ Hospital to ensure appropriate referrals are made into the service.
What you’ll benefit from
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Flexibility - this is a hybrid role with lots of community engagement and the chance to manage your own working day
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Generous pension provision - 7% employer contribution
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26 days holiday a year rising to 31 days after 5 years
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A great staff team
Using Quick apply please upload your CV, a brief cover letter and answer the 4 questions (in no more than 250 words per question).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Venn Group is delighted to be working with a leading membership organisation to recruit a HR Advisor on a 4 month interim contract. This role will play a key role in reviewing and updating HR policies and procedures aligned with best practice and employment law.
Key responsibilities of the role:
- Draft and revise HR policies and procedures in line with UK employment legislation and best practice, collaborating with key HR stakeholders.
- Identify, prioritise and update outdated policies based on significance and time since last review
- Work with the Governance team to keep the policy register current and compliant
- Engage with staff representatives in the consultation process for all new and revised HR policies, and complete equality impact assessments as required
- Prepare documentation for policy approval and ensure timely scheduling for review by the Risk Management Board and other relevant decision-making groups
- Work alongside the Head of HR to present policies for approval at senior leadership or committee level
- Communicate policy updates across the organisation, share them with the HR team, and publish final versions on the staff intranet
- Support managers and HR business partners in applying new policies in practice and help develop a regular review schedule
Ideal candidate profile:
- CIPD Level 3 or equivalent qualification (desirable)
- Proven experience in generalist HR roles with a solid understanding of UK employment law and diversity and inclusion practices
- Strong written communication and interpersonal abilities to build relationships and produce professional documentation
- Skilled in conducting research and applying findings to inform HR practices and policies
Agency reference number: J88726
Duration: 4 month interim contract, subject to further extension
Pay rate: £22-£25 per hour
Working hours: Full time
Working pattern: Remote
Start date: ASAP
This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Job Title: Refuge Worker
Location: Lambeth, London
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
Refuge Worker – Supporting Survivors of Domestic Abuse
We are looking for a Refuge Worker to work within our culturally specific refuge to provide specialist, high-quality support to women and children escaping domestic abuse. Based in Lambeth, London, this role involves delivering practical and emotional support to survivors, ensuring their safety, and helping them rebuild their lives. Working 37.5 hours per week, Monday to Friday, you will create a safe and welcoming environment in line with Refuge’s values and commitment to ending violence against women and girls.
As a Refuge Worker, you will support women through crisis, providing keywork sessions, safety planning, and advocacy. You will assist with accessing housing, welfare, legal support, and other essential services while maintaining accurate case records. You will also play a vital role in ensuring the effective operation of the refuge, managing referrals, and working collaboratively with partner agencies. The ideal candidate will be a compassionate and resilient individual with strong communication and organisational skills. While experience in the Violence Against Women and Girls (VAWG) sector is beneficial, we also welcome applications from those with transferable skills and a commitment to supporting survivors. Above all, we value individuals who are dedicated to making a difference, thrive in an inclusive environment, and are committed to their own personal development while supporting others.
This is a fantastic opportunity to contribute to a meaningful cause while developing valuable frontline support and advocacy experience. Refuge offers ongoing training, professional development, and a comprehensive benefits package, ensuring that our staff are valued and supported in their roles. If you are passionate about empowering survivors and want to be part of a dedicated, compassionate organisation, we encourage you to apply.
As part of this role, you will be required to participate in an out-of-hours on call Rota.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 5 June 2025
Interview Date: 10 June 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Can you help us to support new dads and dads-to-be?
We are recruiting a Dad Matters Coordinator to help us reach more families in Brent. This is a great opportunity for someone with parenting experience to support new dads at a critical time in their parenting journey.
The Dad Matters Coordinator will support dads with attachment and bonding, mental health and access to services. You will have the ability to work with professionals and healthcare services to ensure dads are engaged, supported and heard within clinical pathways. Additionally, you will help develop and run group sessions with dads and will be at the forefront of growing our volunteering opportunities.
No formal experience of healthcare, mental health services or children's services is required - you will just need the compassion and skills to enable dads to have those difficult conversations, and talk about how they’re really feeling.
We are looking for someone proactive who is keen to make a difference. Someone with good people-skills, who can build on our existing relationships in the borough. The work requires a regular presence in Brent for visibility, field-based community engagement and training.
We would love to speak to you if you're curious about the role but you're not quite sure whether it's right for you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a compassionate, organised, and proactive Dementia Coordinator to join our Homeline team—an established befriending service for older people in the London Borough of Hammersmith & Fulham.
In this role, you’ll coordinate and develop a range of dementia-focused befriending activities for residents aged 60+, working closely with volunteers, carers, and partner organisations. Your work will help reduce isolation and promote wellbeing for people living with dementia, ensuring they feel supported and connected within their community.
This is a great opportunity for someone with experience in dementia services, the voluntary sector, or who brings strong knowledge of the challenges and needs of those living with dementia. You’ll be part of a small, dedicated team committed to delivering practical, person-centred support.
The client requests no contact from agencies or media sales.
At Saint Francis Hospice, having just celebrated 40 years of caring we are now embarking on an exciting and ambitious 5-year strategy ensuring that we will be here for our local community.
Supporters are at the heart of everything we do and delivering a first-class experience is central to the effective stewardship of our donors and potential donors.
This role will be crucial in ensuring this take place, using a natural ability to engage with people on the phone or in person. Will also require previous experience within a customer services / administrative role and the ability to be friendly, compassionate and self-motivated.
This will involve the overseeing of the fundraising Hub and being the first point of contact for potential supporters visiting the hospice as well as administrative duties such as thanking supporters and responding to enquiries.
Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be screening for the successful candidate.
Please click on the apply button to download an application form and we would appreciate if you could also complete & return a Equality & Diversity Monitoring Form.
The client requests no contact from agencies or media sales.
ABOUT INQUEST
Founded in 1981, INQUEST is the only charity providing expertise on state related deaths and their investigation to bereaved people, lawyers, advice and support agencies, the media and parliamentarians
Our specialist casework includes deaths in police and prison custody, immigration detention, mental health settings and deaths involving multi-agency failings or where wider issues of state and corporate accountability are in question, such as with Hillsborough and Grenfell.
INQUEST has a collaborative and integrated model of working, with opportunities for staff to engage in a range of work. We are a small organisation with a fast paced and engaging working environment. You can find more information on our website, particularly on our About Us, Campaigns, and Media Release webpages.
ABOUT THE ROLE
The Casework Team provide specialist casework advice and support to bereaved families and individuals following a contentious death in custody and detention settings or through multi agency failings, requiring an inquest. You will be working alongside an experienced Casework Team, led by two Senior Caseworkers. You will have close contact with the Family Engagement Coordinator and with the Policy and Communications team.
The purpose of the role is to provide specialist advice to bereaved families facing an investigation and inquest process into a state related death; advising on the process immediately following a death, secure legal representation for families through the INQUEST Lawyers Group; liaise with external organisations, including lawyers, coroners and public bodies such as the Prisons and Probation Ombudsman and the Independent Office for Police Conduct, work alongside the Communications Team on media engagement; and identify key cases and issues arising as part of INQUEST’s policy and campaigns work.
The successful candidate will have experience of casework and advice provision, preferably in inquest law and related investigations. They will be expected to identify themes and trends arising from cases and contribute to the organisations strategic work. In addition, they will be required to organise stakeholder meetings and represent INQUEST at external meetings.
They will possess outstanding communication and organisation skills, will enjoy working in a very fast paced environment, and will adhere to INQUEST’s values and commitment to social justice, as well as our commitment to tackling racism and discrimination.
INQUEST works with families from all sections of the community, including many families from Black, racialised and other underrepresented communities. We believe our staff team should reflect the makeup of the families we work with, and therefore actively encourage applications from people from these communities
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Community Housing Assoication
- Opportunity to lead a finance function alongside the Head Of Finance
About Our Client
Founded in 2007, Phoenix Community Housing is a not-for-profit resident-led housing association based in south London. Their approach empowers tenants and leaseholders to take a central role in decision-making and they have more than 3,500 shareholding members. The Chair is a Phoenix tenant and residents form the largest group on their Board.
Phoenix Community Housing own and manage more than 7,600 homes in the Lewisham wards of Bellingham, Catford South, Downham and Grove Park. They are committed to ensuring that their residents can enjoy warm, safe and dry homes while also working with a range of partner organisations on initiatives to benefit their community.
Phoenix Community Housing also have an active development programme, focused on high quality and sustainable design, and have won a number of architectural awards. They are the largest employer in the south of Lewisham with over 270 staff.
Job Description
Job Purpose
As a Financial Controller, you will be responsible for delivering professional customer service, work collaboratively across the organisation, and contribute to the success of the corporate plan. You will actively support residents and the community, promoting a One Phoenix approach and focusing on providing excellent homes and services while upholding the organisation's values.
Financial accounting
- Oversee payments, purchase ordering, accounts payable, and ensure accurate recording of transactions in the general ledger.
- Lead the annual statutory audit, prepare statutory accounts, and coordinate with external auditors.
- Manage tax returns for Phoenix community Housing and subsidiaries (VAT, Corporation Tax) and ensure compliance.
- Approve monthly payroll with People Services, reconcile salary/pension accounts, and ensure control accounts are cleared.
- Prepare and monitor cash flow forecasts, process journals, and oversee company insurance administration
Management Accounting
- Collaborate with finance business partners to provide consolidated monthly accounts, financial statements, and cash flow reports.
- Assist the Head of Finance in finalising all financial reports for the Executive Team and Board
Reporting
- Participate in the annual budgeting process and update the business plan until Board approval is obtained.
- Assist the Head of Finance in preparing and submitting regulatory statutory returns to the Housing Regulator, Financial Conduct Authority, and Companies House.
- Regularly review and maintain the Chart of Accounts to meet the organisation's reporting needs.
- Ensure internal compliance with the delegation scheme, report emerging issues, and update the Asset and Liabilities Register.
- Lead or participate in internal audits and stay updated on accounting standards to ensure compliance with best practices.
Rent & Service Charge
- Manage the Rent and Service Charge Accountant to ensure proper accounting of rental and income transactions in compliance with regulatory standards.
- Inspire and drive team performance, ensuring development, target achievement, and value for money principles.
- Contribute proactively to residents and the wider Phoenix community Housing, fostering a collaborative environment.
- Take ownership of key performance indicators (KPIs), ensuring positive outcomes and cross-team collaboration.
- Commit to ongoing training, model professional behaviour, and adhere to Phoenix Community Housing values, policies, and regulation
The Successful Applicant
- Fully Qualified Accountant (CIMA, ACCA, ACA, ICAEW, CIPFA etc)
- Significant experience as a senior member of a finance team within the Social housing Sector
- Experience of preparing VAT under the partial exemption regime, and a VAT shelter
- A positive approach to excellent customer service, care delivery and a commitment to quality
- Can demonstrate working independently and as finance lead with board responsibilities. (Experience in a Mid sized Housing Association is preferable).
What's on Offer
We would like to offer the successful candidate:
- £73,751 per annum
- Hybrid working, with 2 days in the office
- Access to a wide range of perks and discounts
- Employee assistance program.
- Cycle to work
- Healthcare scheme
Contact
Eze Ewuzie
Quote job ref
JN-052025-6747594Z
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
Are you a creative leader with a passion for social justice, a talent for storytelling, and a track record of inspiring brilliant ideas? Join Shelter as our Head of Creative and lead our award-winning in-house team in delivering powerful, purpose-driven work that fuels the fight against the housing emergency.
In this exciting and varied role, you’ll oversee creative output across a wide range of channels – from print and film to digital and experiential events – helping to shape the campaigns, content and communications that drive change. Working closely with colleagues across the organisation, you’ll champion creativity, nurture talent, and lead the Creative Team in campaigns to achieve Shelter’s mission.
About the role
Shelter is seeking a Head of Creative and Production to lead our award-winning in-house creative team (In-House Agency of the Year, 2025 Drum Awards) and build on its impressive track record of fighting homelessness and the housing emergency through sector-leading creative content.
In this varied, fast-paced and stimulating role, you will collaborate closely with your Planning Lead, Copy Lead and two Creative Leads to inspire and support Shelter’s talented writers, designers, videographers, photographers and other creatives to respond to briefs, develop concepts, and deliver highly creative and impactful outputs across a range of media (including print, tv, social, web and experiential events).
Role specifics
We’re looking for a creative leader to help drive fresh thinking and brilliant ideas across all our work. You’ll play a key role in supporting the team to develop and deliver innovative, impactful concepts that really make a difference. Working closely with the marketing team, you’ll help shape strong, clear propositions that lead to the best possible creative solutions. You’ll also build collaborative relationships across the organisation – from income generation and communications to campaigns, services and retail – making sure their creative needs are met and spotting new opportunities for the team to add value.
As well as mentoring and inspiring a talented team of designers, writers and content creators, you’ll help plan and prioritise projects, keeping things running smoothly and efficiently. You’ll work with a trusted network of external creatives to bring ideas to life to a high standard, on time and within budget. A natural champion of great creative work, you’ll foster a supportive, can-do culture, oversee asset management, and make sure the team’s work is visible, accessible and celebrated. You’ll also take the lead on managing the team’s budget and helping shape the future of the Creative Team at Shelter.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
Shelter’s multi award-winning in-house creative team (In-House Agency of the Year, 2025 Drum Awards) has an impressive track record of fighting homelessness and the housing emergency through sector-leading creative content. In leading this team, this role will collaborate closely with our Planning Lead, Copy Lead and two Creative Leads to inspire and support a talented cross-organisational team of writers, designers, videographers, photographers and other creatives.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
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Salary: £34,650 - £41,500 gross per annum at 1.0 FTE.
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Working pattern: 1.0 FTE (37.5 hrs per week), or 0.9 or 0.8 FTE. Flexible working requests will be considered.
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Contract: Permanent with a 6 months probationary period
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Team: UK Legal Team
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Location: This role can be hybrid, or office based. At a minimum, candidates will be required to work from the London office at least 2 days a week, as well as be able to attend ad hoc events and away days in person.
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Reporting to: Head of UK Legal
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Management responsibility: immigration caseworker and pro bono lawyers
Safe Passage International (SPI) is recruiting Immigration Lawyer and/or Immigration Caseworker Supervisor to join our UK Legal Team. We are looking for enthusiastic, experienced and motivated individuals to join the UK Legal and Arrivals Team in its invaluable and ground-breaking work to ensure that safe routes to sanctuary exist and are accessible for all people seeking asylum.
As an Immigration Lawyer/ Immigration Caseworker Supervisor in the UK Legal Team, you will run a caseload of complex family reunion entry clearance applications and appeals, you will also supervise cases of colleagues and pro bono solicitors and volunteers, if appropriate. You will be supported by colleagues in the UK Legal team and work in close collaboration with colleagues in SPI France and Greece as well as with professionals in relevant external organisations.
You will be determined and committed to delivery high quality legal casework supporting asylum seeking children to reunite with family members in the UK. You will be attentive to detail, flexible, efficient and able to work independently and under supervision as part of a small and dynamic team. You will be eager to contribute to the overall missions and values of Safe Passage International and to work collaboratively with other teams in this international and multi-disciplinary organisation.
We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or none), marital statuses (or none) and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.
We are looking for good immigration casework experience, as detailed in the Person Specification. Experience in a similar role is welcome, but this could also be your first paid position in the charity sector, or you could be returning to work after time out. This position will have a dedicated training budget and you will be supported to grow and develop within your role.
As a refugee charity, we offer a guaranteed interview for people with direct lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.
If you are excited by this role and working at Safe Passage International but do not have all the experience you think is needed, please contact SPI Human Resources Team.
How do I apply?
Please read the full Job Description & Person Specification and our ‘Application Questions and Guidance’ document below and on our website.
Closing date: Sunday 15th June 2025 at 11.59 pm
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Compliance, Risk, Audit and Safety Officer
Location: Central Office based in Islington and hybrid with regular service visits
Salary: £35,700
Shift Pattern: 12 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00 with flexibility around these hours as required
About the role
This is an exciting opportunity to join our highly skilled and dedicated Compliance, Risk, and Audit team. The team compromises a Director, Head of Service, and 3 experienced officers, with this role completing the team as the 4th officer. Although the team is small in size, they deliver work of significant depth, strategic importance, and exceptional quality across SIG. They play a vital role in supporting SIG's strategic direction through its commitment to high standards of Governance, Regulatory Compliance, Risk Management, and Continuous Improvement.
As we have an increasing focus on integrated safety and assurance framework, this role contributes to maintaining a safe and transparent working environment, to help protect and empower staff, residents, and participants, whilst fostering a culture of continuous improvement. In this role, you will drive professional and effective compliance, risk, audit and safety standards, policies, and processes which embed systems which can be used to develop a safe and inclusive environment for all. You will deliver support in data protection, health and embed frameworks throughout SIG which are in line with regulatory and legislative change.
- Review reported AINMs and Safeguarding alerts and work collaboratively with teams to implement effective remedial actions, supporting future mitigation
- Conduct regular service visits and team meetings, focusing on safety reviews, training, and provide practical, informed guidance during these engagements
- Manage data and analyse trends, creating high quality reports, which are clear and readable
- Facilitate and support organisational complaints processes to ensure adherence to policy, timescale, and best practice
- Investigate and lead on whistleblowing concerns and assist the audit and compliance team, champions, Managers, P&C and other relevant teams in acting appropriately on concerns raised and protecting the whistleblower
About you
- Previous experience in complaints and incident handling, safeguarding, data protection, and audits
- Previous experience in governance systems and structures which could include auditing, risk management, investigations, and report writing
- Previous experience in managing quality standards
- Working knowledge of health and safety processes and procedures
- IT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programs
- Ability to write reports in a clear, readable format
- Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment and meet deadlines
- Awareness and understanding of the impact of stigma and marginalisation on people who have multiple complex needs
- Working knowledge and experience of up-to-date legislation in health and safety in care and support settings, and ability to continuously monitor
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:
This is a key role within the Executive Leadership team, with accountability for Finance, Procurement and IT at the Globe. You will work collaboratively with the CEO and Executive leadership team to drive strong business as usual delivery, and provide provide balanced insight to Executive Leadership Team and the Senior Leadership Group so that they can take responsibility for questioning routines and rituals, and for streamlining processes that improve efficiency.
The Finance Director is the lead on the Audit and Risk Committee (ARC) and is a key part of other relevant committees. You will also attend and report at Board meetings, developing strong working relationships with Board members, the Artistic Director, Executive Leadership members, members of the Senior Leadership Group (SLG), the Finance and Procurement team, the Globe’s IT contractor, and colleagues throughout the Globe.
The skills:
· Chartered Accountant.
· Extensive Director level business experience in a complex organisation.
· A strategic thinker with entrepreneurial instincts
· Demonstrable experience in managing contracts.
· Experience within the charities sector including understanding of the relevant accounting, taxation and other regulatory requirements this presents.
· Empathy with the work, aims and mission of the Globe including an appreciation of the balance between the charitable purpose and commercial imperatives.
· An effective and flexible leadership and management style with demonstrable ability to inspire, motivate, coach and develop a team.
· Credibility and authority to work effectively and liaise internally with senior staff and externally with Trustees and other stakeholders.
· An excellent negotiator and influencer with string emotional intelligence and good communication skills.
· Analytical problem-solving ability with the appetite and energy to evaluate, challenge and change the status quo.
· Experience in financial and risk compliance and governance issues.
· Accessible and inclusive report writing and presentation skills demonstrated as a part of Board level reporting.
· Positive, determined, pragmatic, and resilient – able to inspire confidence and respect.
· The ability to work flexibly in a creative, fast-moving environment and understand the importance of artistic risk taking and to respond positively to it.
· Experience in, or a personal interest in the arts, heritage/museum, or creative industries.
· Experience of managing IT contracts or IT staff.
The team:
The Finance Department provides timely and accurate financial information to key stakeholders while protecting Shakespeare’s Globe assets and ensures compliance with laws and regulations in relation to financial and taxation matters. Serving as a key partner on topics requiring economic, financial and value for money inputs and expertise, the Finance Department manages Accounting and Financial Reporting, Tax, Banking Relationships, Procurement, Financial Risk Management, Contracts, Management Reporting, and external audit partners
Shakespeare’s Globe:
We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.
To apply:
For more information, please download the job description from our website. To apply, please complete the online application form by 9:00am on 2 June 2025.
We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. If you have any queries on the application process or online form, please get in touch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
About the role:
We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends.
In our main SANEline Support Officer position, you will help our service to provide support by telephone, email and text, as well as supporting a team of our skilled volunteer. SANEline is a confidential service open 365 days per year, providing support to service users with a wide range of mental health problems.
This is a Bank role of 2-3 shifts per week, including some weekend work, with working hours of 2.30-10.30pm, on-site at our London office.
Working on SANEline services requires empathy and resilience and we take pride in providing a nurturing environment and unwavering support to our teams. We are keen to hear from people with counselling, psychology or therapy qualifications.
Salary: £15.46
About you:
- You must ideally have experience of working in the mental health field.
- You are personable, highly compassionate, and genuinely interested in supporting people from all walks of life.
- You are a warm and confident communicator.
- You can work collaboratively with your team and volunteers to ensure delivery of a high-quality service on SANEline.
What can you expect?
- To work within SANE’s framework, including regular check-ins, debriefs, and weekly team meetings. To receive training specific to your role.
- To become part of an established and diverse team.
- To gain exposure to a wide range of mental health problems.
- To gain valuable practical experience in providing emotional support to vulnerable people.
- A culture where team members support and learn from each other.
- A warm supportive and encouraging environment.
Requirements:
- Ideally 1 year mental health work experience
- To undergo an enhanced DBS check
- Expected start date – late June 2025
- For bank staff - availability of a minimum of 1 day every week
Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
Closing date: Wednesday 4th June at 12pm (midday).
To apply: Please complete your application before the closing date, addressing all areas on the person specification (downloadable below) and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.
The client requests no contact from agencies or media sales.