Professional services administrator jobs

About Us
The Royal College of Radiologists (RCR) is the leading membership body for doctors specializing in cancer treatment (Clinical Oncologists) and medical imaging interpretation (Radiologists). We support our members throughout their careers, enabling them to make a significant impact on patient lives.

Role Overview
As the Corporate Partnerships Lead within the RCR Learning team, you will be instrumental in securing additional income for the College through sponsorship and exhibition partnerships. Your primary focus will be on achieving sales targets and delivering exceptional service to expand our network of long-term partners.

Key Responsibilities

• Achieve Income Targets: Ensure financial goals are met through effective sales strategies.
• Product Knowledge: Develop a thorough understanding of RCR’s events and offerings.
• Sales Pipeline Management: Maintain and promote opportunities for sponsorship and exhibitions.
• Market Research: Conduct competitor analysis to enhance our offers and pricing.
• Negotiation: Lead negotiations to overcome barriers and secure sales.

Requirements

• Proven Sales Experience: Demonstrated success in meeting significant income targets.
• Market Research Skills: Ability to analyze market trends and improve existing offers.
• Negotiation Expertise: Experience in managing and pricing corporate sponsorships and partnerships.
• Commercial Acumen: Strong business sense to identify and capitalize on revenue growth opportunities.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (up to 60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Location: North West - Hybrid
Salary: £36,000
Hours: 35
Contract Type: Fixed Term Contract
 
Background:
 
Pure Insight supports young people leaving care aged 16 – 28. Our wraparound offer of services supports young people to develop the skills and confidence to take control of their lives, feel connected and develop a sense of belonging in their community. Over the past 11 years we have grown our services in Stockport, Salford, Cheshire East, Warrington and Halton, and are proud to have developed nationally recognised best practice programmes alongside young care leavers. Young People are at the heart of what we do, we have an exciting opportunity to join our team on a new project overseen by national partners focussed on reducing youth violence. Training and support will be provided by national partners to project leads and young people to understand the model, with opportunity to network and learn from other projects over the two years.
 
Overall purpose of the role:
 
As our Participatory Research lead you will lead on the research element of the project alongside young people (design, fieldwork, analysis and reporting) to better understand and find solutions to young people’s experiences of violence in children’s services by carrying out research with up to 500 children and young people with lived experience of children’s services using different methods. You’ll work to produce a range of output materials sharing research findings and take a lead role in disseminating learning to stimulate and influence social action to local and national stakeholders. You’ll work closely with our new Youth Participation and Social Action lead to develop and oversee the project with support from our leadership team. You will also support the development of a small team of young people in paid peer research roles and provide training, mentoring and guidance to develop young people's skills, confidence and cultivate a supportive group dynamic.
 
For more information such as the key activities of the role and person specification, please view the attached job description.
 
REF-222411

Role Overview 

The role is responsible for delivering comprehensive HR support across the organisation, covering recruitment, onboarding, training, and support for performance management and employee relations. It includes managing volunteer processes and working closely with both internal managers and external HR and payroll providers. The postholder will play a key role in maintaining effective HR systems, ensuring policy compliance, and supporting a positive workplace culture.

Key Responsibilities 

• Managing end-to-end recruitment processes across multi-disciplinary teams; including recruitment, onboarding, DBS checking, training and development, absence, performance management and leavers.
• Ongoing development, coordination, and oversight of SCT’s volunteer recruitment, onboarding, training, and administration in collaboration with SCT’s managers.
• Working closely with SCT’s outsourced HR support.
• Providing SCT managers with guidance on volunteer recruitment and any management issues.
• Implementing, maintaining and reviewing an annual training plan for all employees.
• Maintaining up-to-date staff files and HR system records including DBS validation, handling confidential employee and volunteer data in line with data protection legislation.
• Supporting employee relations by assisting with complaints, grievances, and disciplinary procedures, including provision of support to managers on all employee-relation matters.
• Working with SCT’s Business Operations Officer to ensure accurate information is provided to SCT’s outsourced payroll administrators to ensure accuracy of all relevant information.
• Supporting the ongoing review, development and improvement of clear, consistent, and accessible policies and procedures across the organisation.
• Working closely with SCT’s managers to promote the ongoing communication, implementation, and participation in the review cycle of policies and procedures.
• Undertaking other reasonable duties that may be required from time to time.

Person Specification 

• CIPD qualified to level 5 or significant HR Management experience will also be considered

• 3+ years demonstrable generalist HR Management experience or similar role types

• Demonstrable experience of working across multiple sites

• Excellent communication skills both in the written form and in person with the ability to adapt to all audiences

• Experience of presenting material and report writing to a range of audiences

Essential Skills and Experience

• Proven experience in managing end-to-end recruitment processes, including onboarding, training, performance management, absence, and leaver procedures.
• Awareness of UK employment law and GDPR, with a willingness to learn and apply policies correctly.
• Understanding of volunteer management, including recruitment, onboarding, training, and administration.
• Experience with outsourced HR support services, providing HR guidance and support to managers, particularly in volunteer and employee management matters.
• Experience in maintaining accurate HR records and handling confidential information in line with data protection legislation.
• Practical knowledge of employee relations processes, including handling complaints, grievances, and disciplinary procedures.
• Familiarity with payroll processes and working collaboratively to ensure accurate payroll data.
• Comfortable using HR databases, spreadsheets, and Microsoft Office tools.
• Excellent organisational skills and attention to detail.
• Strong interpersonal and communication skills, with the ability to work collaboratively across teams.
• Help coordinate internal communications and staff events.

Desirable Skills and Experience

• Experience in developing and implementing annual training and development plans.
• Previous involvement in reviewing and updating organisational HR policies and procedures.
• Experience in the charity or voluntary sector, particularly in managing and supporting volunteers.

About us

This is a rare opportunity to lead our Support & Communities teams who provide direct support, practical guidance and other patient focused activities to over 1500 members and their families, UK-wide, whose lives are affected by MPS, Fabry and related diseases.

Our Support Team raise awareness both within the MPS community and external agencies, offering information, advice, support, and advocacy in a range of areas including health and social care, housing, education, transition, independent living, palliative care, and bereavement.  Our Projects and Communities team contribute to the development of our resources and facilitate project work such as youth engagement, advisory boards, and support groups, as well as leading on support focused social media.

Ideal candidate

As Head of Support & Communities, you will exhibit strong leadership skills and have significant experience working within a health and social care or relevant field of work.  You will have an in-depth understanding of the needs of those with disabilities, their families and carers. 

You will primarily be responsible for the overall management and development of the teams and the services they provide. As the company safeguarding lead you will have an in-depth understanding of policy and procedure to protect all.  You will be a relationship builder who cares about the community we serve and ensures that the individual (or family) remains at the centre of support. 

You will have a good understanding of managing budgets and able to produce accurate monitoring/evaluation reports. Excellent IT skills and the ability to plan, prioritise and deliver to tight timescales are essential.  You will be self-motivated and highly organised, juggling many strands of work. 

As a team player, you will demonstrate a willingness to participate in the day-to-day activities of the team, have excellent staff management and development skills along with the confidence to motivate and inspire. 

You will have the passion to work with us to develop our services, play an active role in our senior leadership team and work with members and other key departments to move the charity forward to achieve its goals.

 

What we can offer you

Join us and you will be working for a caring charity offering:

• A competitive salary
• Generous annual leave of 25 days plus bank holidays (pro-rata for part time hours)
• Extra leave between Christmas and the New Year
• Pension
• Life assurance (subject to the conditions of the scheme)
• Employee assistance programme offering support 24/7

Further information

The successful candidate must be eligible to work in the UK.

The main duties, responsibilities and essential requirements of this role can be viewed on the attached job description.

This is an essential car user post. The applicant must hold a current UK driver’s licence, with no more than 6 points, have access to a car and be able and willing to drive UK wide as required.

This role is offered on a hybrid basis with a minimum of 2 days in our Amersham office each week. As part of the role, UK wide travel is necessary. which may on occasion include early morning and/or evening working and sometimes overnight stays.  You may also occasionally be required to attend evening or weekend conferences and events. We have policies in place to ensure that any unsociable hours worked are fairly compensated.

This is a full-time role (35 hrs per week) however part time hours, with a minimum of 28 hrs per week may be agreed for the right candidate.  Salary will be pro-rata for part-time.

We encourage candidates to visit the MPS Society website to learn more about us and the community we serve.  Alternatively, if you would like an informal chat about the role or the work of the MPS Society, please contact Sophie Thomas.

Disclosure & Barring Service (DBS)

The MPS Society is a charity that provides a range of care, support and activities for children and adults at risk throughout the UK. This is provided in several ways through our dedicated support and advocacy service, annual events, patient expert meetings and conferences. MPS staff, trustees and volunteers may be asked to be involved in the delivery of its regulated activities and therefore will require an enhanced DBS check during recruitment and for this to be reviewed on a regular basis.

To apply:

Please provide your CV and a cover statement giving examples to demonstrate your competencies, achievements and skills alongside explaining how your previous roles and experiences make you the candidate we are looking for.

Closing Date:whilst we have an initial closing date of 18 July, we reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview and assessment.

As a Fundraising Assistant, you’ll play a key role in supporting all aspects of our fundraising activity – from day-to-day operations to our ambitious Transforming Lives Appeal. You’ll work closely with individuals, community groups, and organizations to inspire and maximize their fundraising potential.

About the role

• Support all aspects of fundraising for both day-to-day needs as well as the Transforming Lives Appeal

• Proactively work with individuals, community groups, and organisations to encourage and maximize their fundraising potential

• Assist in the development of strong relationships with donors and supporters by engaging them on a professional level and understanding their motivations

• Assist in delivering the fundraising events programme contributing your ideas to help develop and plan events and supporting their delivery

• Engage with students and staff on an ongoing basis to facilitate the understanding of their fundraising needs as well as to be able to host tours of the trust in a knowledgeable manner

• Assist in all aspects of administration from taking calls, answering emails, and general administration tasks

• Deliver a consistent and high quality of supporter engagement through all enquiry channels

• Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience

What we’re looking for:

• GCSE English and Maths grade 4/C or above
• Experience of charity, sales, marketing or administration
• Excellent organization and administrative skills
• Excellent IT skills and good understanding of social media
• Working on databases
• Self-motivated with a flexible approach to working including being available to assist with events during evenings and weekends
• Excellent presentation, interpersonal and written communication skills with an attention to detail – able to interact at all levels within the trust in a professional and engaging manner
• Full clean driving license – post holder to be prepared to use own car in line with Trust driving policy

About Seashell

Seashell has a simple mission; to help children and young adults with the most complex needs, and their families, live their best lives. It is a truly inspiring place to work. We celebrated our 200-year anniversary in 2023 and have been based on our current campus in south Manchester since 1952. Our amazing workforce of over 600 staff educate and care for 150 young people who attend our school and college, 50 of whom live with us on site in our 17 residential houses.

Seashell is nationally recognised for its skilled workforce who are trained to educate and care for children and young adults who have the highest needs in the UK, and which include a complex range of visual, hearing and multi-sensory impairments, severe and complex autism, as well as physical disabilities.

Seashell’s exciting new vision launched in 2022 and reads: “Seashell aims to be exceptional in educating and caring for children and young adults with the most complex needs, with an amazing workforce supporting families from its world class campus, and to share its excellence on a national and international platform.”

The journey towards this vision has already begun and new, state of the art facilities are being built. Following the construction of a residential village in 2015 and a world class school and shared services building which opened in February 2023, we are embarking on the next phase of our site transformation - a new college and inclusive sports and wellbeing facilities which is set to be delivered in 2026. Following this we will continue with our campus transformation, with plans for several capital projects including a knowledge hub, forest school and tree house, sports pavilion, and a hydrotherapy centre.

If you would like to work for an inspirational, values driven Northwest charity and make a real difference to the lives of our very special students, please apply for this exciting role.

Job Title: Training Programme Lead

Job Type: Fixed Term Contract (12 months)

Hours: 35 hours per week

Department:Specialty Training

Salary: Band 3 – from £35,879

Reports to: Director of Specialty Training (interim)

Location: Hybrid – FSRH Office (London Bridge) and home working.

Can you help us?

We’re seeking a proactive and highly organised individual to lead the delivery and quality assurance of our national specialty training programme in Community Sexual and Reproductive Healthcare (CSRH). As Training Programme Lead, you’ll play a central role in supporting CSRH trainees, upholding curriculum standards, and ensuring compliance with the regulatory requirements of the General Medical Council (GMC). You’ll also guide doctors pursuing specialist registration through alternative routes, such as the GMC’s Portfolio Pathway, ensuring these processes are fair, transparent, and effective. Acting as the key liaison between trainees, educators, regulators, and other stakeholders across the UK, you’ll help shape the future workforce in this vital area of healthcare. If you’re passionate about education, thrive in a collaborative environment, and are committed to continuous improvement, we’d love to hear from you.

The role:

Curriculum management

• Ensure the CSRH curriculum and assessment framework meets the regulatory standards set by the General Medical Council (GMC).
• Collaborate with clinicians, educators, regulators, and statutory boards to ensure the curriculum remains relevant, effective, and aligned with national standards, legislation, and service needs.
• Monitor and evaluate curriculum delivery across training sites by collecting feedback, audit results, and performance data; maintain accurate records of trainee outcomes and produce reports to support internal governance and external regulatory compliance.
• Support the use of digital platforms to track trainee progress against curriculum outcomes.

Trainee Support & Progression

• Act as a key point of contact for specialty trainees, providing guidance and administrative support throughout their training.
• Assist trainees in navigating digital platforms used for portfolio management and progression tracking.
• Develop and maintain clear, accessible guidance documents to support trainees in understanding training requirements and processes.
• Coordinate training events, inductions, and communications to keep trainees informed and engaged.

Stakeholder engagement

• Build and maintain effective relationships with a wide range of stakeholders, including the GMC, NHS England, statutory education boards, medical colleges and faculties, and training providers.
• Serve as the primary liaison for specialty trainees, Educational Supervisors and Training Programme Directors
• Work with suppliers and digital platform providers to maintain and improve user experience and functionality.
• Ensure open and constructive communication with all stakeholders to support programme delivery and regulatory compliance.

Portfolio Pathway

• Support doctors applying for specialist registration via the GMC’s Portfolio Pathway.
• Coordinate the review process for Portfolio Pathway applications, ensuring timely and accurate evaluation by relevant panels or evaluators.
• Provide clear, accessible guidance to applicants and maintain accurate records to support continuous improvement of the process and data to support workforce planning.

Committee and Governance Support

• Provide high-quality administrative support to internal committees, working groups, and panels involved in specialty training governance.
• Prepare agendas, take minutes, and follow up on actions to ensure effective committee operations.
• Support the governance of the CSRH curriculum and assessment framework by maintaining accurate records and documentation.
• Contribute to the development and implementation of policies and procedures and standard operating procedures related to the specialty training portfolio.

You will be:

• A confident and professional communicator, able to engage effectively with a wide range of stakeholders including trainees, clinicians, and regulatory bodies.
• Highly organised and methodical, with the ability to manage multiple workstreams.
• A detail-oriented and process-drive administrator with a structured approach to managing tasks and systems.
• Proactive and solutions-focused, with a commitment to continuous improvement.
• Collaborative and approachable, with a strong commitment to supporting learners and maintaining high standards in education and training.
• Adaptable and resilient, comfortable working in a regulatory environment and responding to evolving national standards and service needs.

You will have:

• Excellent organisational skills, with the ability to prioritise effectively, systematically manage complex processes and maintain accurate records.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders

· Proficiency in using digital platforms and tools for portfolio tracking, data analysis, and stakeholder communication. (e.g. CRM, Learning Management Systems, MS Office).

• Ability to interpret and apply regulatory standards (i.e. GMC requirements) to ensure compliance and oversee quality assurance processes.
• A strong understanding of the role of standard operating procedures (SOPs) in ensuring consistency, quality, and clarity, and the ability to develop and maintain SOPs and accessible user guidance to support trainees, trainers, and applicants.
• Competency in analysing and interpreting data to produce meaningful reports for internal governance and external regulatory reviews.

You will have experience:

• Experience coordinating or supporting training or education programmes, ideally in a regulated or healthcare-related environment.
• Proven experience in stakeholder engagement and relationship management across a range of professional levels.
• Experience supporting or managing governance structures such as committees, panels, or working groups.
• Experience maintaining accurate records and producing reports for internal and external use.
• Experience developing guidance materials and SOPs to support users in navigating complex systems or processes.
• (Desirable) Experience of supporting or managing volunteers.
• (Desirable) Experience working with regulatory bodies.
• (Desirable) Familiarity with the CESR/Portfolio Pathway or similar specialist registration processes.

Join us in upholding excellence in quality assurance and regulatory standards for the national CSRH training programme—empowering future leaders in SRH and supporting our members’ journey to GMC specialist registration.

 We will offer you:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Interest free season ticket travel loans
• Enhanced maternity, paternity & adoption pay
• Free eye tests
• Training and development - We want our staff to feel invested in and have the time and space to grow, learn and develop in their roles. We provide a range of learning and development opportunities, from webinars and conferences to bespoke training sessions.

To Apply

Deadline for applications is Thursday 3 July midday

Interviews are likely to take place on Wednesday 16 July 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias, and your application will be anonymised to support this.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

 

 

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Good time keeping skills – Essential
• To attend all mandatory training including safeguarding and GDPR
• To work autonomously in a fast-paced environment and under pressure
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans and actively participate in training and development
• Provide and manage resources for clients and staff

 

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours and on weekends

The post-holder will be responsible for providing practical and emotional support to individuals living with and affected by HIV, and LGBTQ+ people living across the Liverpool City Region. This includes ensuring they have access to essential services, resources, and community networks. The post-holder will also support our outreach efforts, working alongside our wonderful partners to promote good sexual health.

This is a unique opportunity for a committed individual to develop their experience and expertise within an evolving regional charity.

The post will involve some travel across the Liverpool City Region (excluding Wirral).

We seek someone with experience working with diverse communities. Knowledge and understanding of the common experiences and need of people living with HIV, and the LGBTQ+ community is desirable.

The ideal candidate will possess a relevant qualification (such as an NVQ Level 3 or above in social work, health, education) or equivalent experience and demonstrate a commitment to continuous learning and professional development.

We are looking for someone with strong interpersonal skills (working with staff, volunteers, and service users), excellent organisational skills, and enthusiasm.

 

About Citizens Advice Watford

At Citizens Advice Watford, we pride ourselves on the values that make our workplace not just productive but also enriching and fulfilling. Our collaborative spirit is at the heart of everything we do, fostering a teamwork environment where every individual’s contribution, staff or volunteer, is recognised and appreciated. We are proactive, anticipating the needs of clients, and take the initiative to provide the best service possible. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

Context of the Role

We are seeking a Volunteer Manager (Learning and Development) who shares our vision of a thriving and supportive workforce. Through your management of volunteers and your coordination of the training and development we will maintain excellent quality of advice for clients and a fulfilling work environment for all staff and volunteers. An environment in which everyone has the knowledge, skills and confidence to excel in their role. As a key part of the senior management team, you will enjoy working collaboratively and effectively to deliver the aims and objectives of the organisation.

Role Purpose

• Recruit, induct, train and retain volunteers into various roles within the advice service
• Provide a supportive environment for volunteers throughout their time at CA Watford
• Plan and coordinate internal and external training to ensure that everyone is skilled in their role
• Implement annual training programmes to ensure the workforce is skilled and knowledgeable ensuring we maintain high quality of advice.

What we give our staff

• We provide an employee pension scheme with a 6% employer contribution
• Our Employee Assistance Programme Telus gives immediate access to professional and confidential counselling and advisory services
• Flexibility – our roles are open to discussion about flexible working
• Employees are entitled to 6.6 weeks paid annual leave in each year. In the case of full-time employees working a five-day week, this equates to 33 days paid annual leave (including the 8 statutory bank holidays). Pro-rata for part-time employees
• Training provided to support continuous professional development. There will be opportunities to progress within the organisation.
• We are a disability confident employer

Recruitment timeline:

Closing date for applications – Monday 7th July 2025

Interviews week commencing – Monday 14th July 2025

Please note, this job was originally posted as Learning and Development Manager.

For the application pack please see our website. 

Job Purpose

We are looking for a Neonatal Lead to join the Wakefield and Kirklees and Calderdale Maternity and Neonatal Voices Partnerships (MNVP).

Maternity and Neonatal Voices Partnerships are a team of people working together to improve maternity and neonatal care for local people. They hold responsibility to act as multi-disciplinary working groups with the primary function of embedding the service user experience as a method for review and co-design of maternity services.

The groups are made up of an MNVP Lead, lay roles, women and their families, healthcare professionals such as midwives, health visitors, GP’s, local commissioners, charities, and community groups.

The Neonatal Lead will play a crucial role in ensuring that the experiences and needs of families with lived experience of neonatal care are central to the development and improvement of local maternity and neonatal services across Wakefield, Kirklees, and Calderdale.

This role would suit a person who is passionate about developing neonatal care and engaging with families across Wakefield, Kirklees, and Calderdale.

The role requires some flexibility in terms of time, but we also recognise and accommodate, where possible, the other commitments you may have, including work, parenting, and other caring commitments.

Main Duties and Responsibilities

The Neonatal Lead will be an advocate for the service user’s voice, ensuring it is heard and considered in the planning, review, and improvement of neonatal services.

They will actively engage with families with lived experience of neonatal care, to gather feedback and understand their experiences.

They will build strong relationships with providers, commissioners, and other stakeholders to ensure that the service user voice is heard and influences decisions.

They will work to identify areas where services can be improved and advocate for changes that will enhance the quality of care for neonatal service users.

They will work closely with the Maternity and Neonatal Voices Partnership Leads, share engagement information with the MNVP Leads in order to support them feeding in to local and national meetings and events, in order to share the service user voice and provide independent scrutiny.

Key responsibilities

· Be one of the points of contact for neonatal enquiries to the MNVPs.

· Lead on engagement with families with lived experience of neonatal care.

· Work closely with the Wakefield and Kirklees and Calderdale MNVP Leads, for example sharing engagement data so that this can be fed into local and regional strategic meetings.

· Input as required to MNVP social media.

· Work in collaboration with the Yorkshire and Humber Neonatal Operational Delivery Network (ODN), as part of the Co-Production Meeting.

· Organise at least three community based listening events per year, one in each locality – Wakefield, Kirklees, and Calderdale.

· Attend already established neonatal community groups in order to gain knowledge and insight into the experiences of those attending.

General Responsibilities

· Support a positive team environment, ensure compliance with policies, and promote equality and diversity.

· Participate in internal and external meetings as required and appropriate.

· Plan and manage own workload, set targets and deadlines, and be self-supporting with regard to administration and IT.

· Undertake specific identified projects and any other duties consistent with the nature and level of the post.

Person Specification

Essential

· Have lived experience, that is be a parent whose baby or babies has/have spent time in neonatal care and/or accessed Neonatal services, whether this is recently or in the past.

· Be able to champion and seek out the voices of this group to support them to be heard effectively.

· Experience of leading engagement, particularly with hard to reach groups and communities.

· Strong communication and interpersonal skills.

· Strong organisational and prioritisation skills.

· Capable of working independently and managing a varied workload.

· Have an understanding of the structure of the NHS and Neonatal services within it, particularly in the Wakefield, Kirklees, and Calderdale areas.

· Experience working with, and developing partnerships with, a range of people, including project stakeholders, diverse community groups, and other organisations.

· Experience in data analysis, both quantitative and qualitative.

· Proficient in Microsoft Office, including PowerPoint and Word.

· Commitment to the principles and values of Healthwatch.

· Demonstrates empathy, integrity, and a drive to influence positive change in health and social care.

· Willingness to travel within the Wakefield, Kirklees, and Calderdale area.

· Ability to work flexible hours, including occasional evenings and weekends.

Desirable

· Experience of using various engagement methodologies, including surveys, focus groups, interviews, and community meetings.

· Experience producing impact-focused reports and summary documents.

· Familiarity with local Neonatal services and community needs.

· Knowledge of the voluntary and community sector.

· Good understanding of health and social care sectors.

About us

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.

Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.

The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.

About the Role

Advice Giving

• Provide advice through telephone and webchat
• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
• Supporting clients to use ICT to make their new Universal Credit claim
• Use Citizens Advice resources to find, interpret and communicate the relevant information to clients
• Complete benefits checks when appropriate
• Research and explore options and implications so that clients can make informed decisions.
• Act for the client where necessary using appropriate communication skills and channels.
• Refer internally or to other specialist agencies as appropriate.
• Ensure that all work meets quality standards and the requirements of the funder
• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Complete the required training to comply with quality assurance processes

Research and campaigns

• Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training
• Read relevant publications
• Attend relevant internal and external meetings as agreed with the line manager
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

• Use of telephony and IT equipment for multichannel delivery of advice services
• Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis
• Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
• Demonstrate commitment to the aims and policies of Citizens Advice
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
• Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting
2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
3. Experience of providing advice through telephone and web chat
4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
5. Ability to interpret complex information and convey it in a way that is understandable to clients.
6. Good ICT knowledge with an ability to support clients with their online claim application
7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.
8. Assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to meet targets and excel against objectives.
11. Ability and willingness to work both on own initiative and as part of a team.

Assistant x 2

1 x to the CEO | 1 x Communications & Helpline

Location: Hybrid – working from home, with at least 1 day a month working from our office in Bracknell, Berkshire.

Contract: Full-time (35 hours per week).

Salary: £25,000 per annum

We’re looking for two enthusiastic, ambitious and organised individuals to join our team as Assistants, each supporting a different area of the charity. One role will provide high-level support to our Chief Executive Officer (CEO), while the other will focus on helping our Communications and Helpline team deliver their vital services. These are excellent opportunities to work at the heart of a charity that is committed to creating a dyslexia-inclusive society.

About the roles

Executive Assistant

This role will support the smooth day-to-day functioning of the CEO’s office, helping manage key processes, communications, and external relations. You’ll be central to diary coordination, board support, stakeholder liaison, and financial administration, contributing to strong governance and strategic delivery.

Key responsibilities include:

· Managing the CEO’s diary, inbox, travel and meeting logistics

· Preparing board papers, agendas, minutes, and reports

· Liaising with stakeholders and trustees

· Supporting advocacy and public affairs activity (e.g. parliamentary events)

· Helping with financial admin tasks such as raising invoices and supplier forms

· Providing wider administrative support to the senior leadership team as needed

This role would suit someone confident in managing sensitive information, working to tight deadlines, and liaising with senior contacts across the charity and beyond.

Communications & Helpline Assistant

This varied and rewarding role provides hands-on support to our helpline and external communications work. You’ll be helping our volunteers offer accurate and empathetic support to the public while also assisting with digital content, social media and outreach campaigns.

Key responsibilities include:

· Supporting helpline volunteer coordination, training and performance

· Helping develop and maintain helpline resources and records

· Creating and publishing content for our social media and website

· Supporting email marketing, digital analytics, and campaign promotion

· Assisting with press releases, stakeholder communications and events

This role is ideal for someone who enjoys helping people, has strong communication skills, and an interest in digital content and community engagement.

What we’re looking for (both roles)

· Excellent organisational, administrative and multitasking skills

· Demonstrable experience in a similar job

· Excellent written and verbal communication abilities

· A friendly, proactive, can-do attitude and attention to detail

· Confidence using IT systems, including MS Office and databases

· Ability to work independently and collaboratively in a small team

· Discretion when handling sensitive or confidential information

The following is also highly desirable - experience in a charity setting, knowledge of dyslexia/neurodiversity, and familiarity with tools like Xero, Canva, or WordPress (depending on the role).

Please view the job descriptions for additional information.

Why join us?

At the BDA, we are passionate about making the world more inclusive for people with dyslexia. You’ll join a friendly, supportive team where your work makes a real impact. Whether supporting our CEO’s strategic aims or helping deliver services to the public, you’ll be contributing to lasting change.

Closing date – 15 July 2025. Please note, we reserve the right to close these vacancies early if we receive sufficient applications for the roles. Therefore, if you are interested, please submit your application as early as possible.

We're Hiring: Play & Youth Work Lead | Doorstep Homeless Families Project

Location: North London
Salary: £28,000 - £33,000 per annum (pro rata)
Hours: 28 Hours per week - 20 hours face to face and 8 hours for admin

About Doorstep
Doorstep is a vibrant community organisation providing inclusive support services to children, young people, and families. Our offerings include creches, stay-and-play sessions, after-school and youth clubs, holiday programmes, adult workshops, and practical help such as laundry facilities and a weekly community bazaar.

Our mission is to help local families thrive — and we’re now looking for a Play & Youth Work Lead to join us in delivering this vision.

The Role:

As the Play & Youth Work Lead, you'll be at the heart of our children and youth services — designing and leading a dynamic, inclusive programme that supports the wellbeing, development, and empowerment of local young people and their families.

You’ll manage our play and youth team, run a variety of sessions and events, and work collaboratively with partners and the local community. This is an exciting opportunity for a passionate, experienced practitioner to make a real difference in young lives.

Key Responsibilities

• Lead engaging, inclusive sessions across age groups (under 4s to 18s) including after-school clubs and youth programmes.
• Develop and deliver creative, youth-led programmes including play, learning, leadership, and personal development activities.
• Coordinate and support a team of staff, sessional workers, and volunteers.
• Act as Deputy Designated Safeguarding Lead, ensuring a safe environment for all.
• Develop strategic partnerships and represent Doorstep in the wider community.
• Monitor outcomes, manage budgets, and produce reports for trustees.
• Promote youth voice and participation across our programmes and beyond.

What We’re Looking For:

Essential:

• Minimum Level 3 qualification in Youth Work or related field
• 3+ years’ experience working with children and young people
• Strong safeguarding knowledge and ability to lead a team
• Experience designing and delivering inclusive play/youth programmes
• Passionate about empowering young people and families
• Excellent communication, organisational, and leadership skills

Desirable:

• Play work qualification and/or sports coaching experience
• Knowledge of local support networks (e.g., mental health, housing, education)
• Experience managing partnerships or community engagement projects

Why Join Us?

• Be part of a passionate, close-knit team making real community impact
• Shape and lead innovative programmes that reflect the needs and voices of local children and young people
• Access training and professional development opportunities
• Enjoy a supportive, inclusive, and creative working culture

Exciting opportunity at Age UK for experienced new business professionals to secure and foster new corporate partnerships! We're seeking two passionate Senior Business Development Executives to join the new partnership side of our Partnership and Philanthropy team. You'll be an excellent relationship builder with new business/fundraising experience along with strong administrative and organisational skills. You will always go that extra mile to deliver on your own opportunities as well as supporting key activities within the team helping secure sector leading partnerships that deliver income and impact for the Age UK Network and older people. As part of our sector and thematic approach to partnership development the post holders will get to work across different industries and areas including financial services and Age International.

We operate a hybrid-working model, a blend of home and office working. This role will include working from our London office (EC3N 2LB) - currently once a week on a Thursday and may involve regular travel, including occasional overnight stays.
Due to external facing relationship based nature of the role, more frequent attendance in London may be required.

Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Age UK internal grade: 6L

Last date for applications Monday 7th July 2025.

Shortlisted candidates will be invited to interview via MS Teams on Wednesday 16th and Thursday 17th July 2025. In- person interviews to follow for successful candidates at our London office One America Square EC3N 2LB.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Demonstrable new business experience ideally in a corporate partnerships environment. A, I
• Experience and ability to lead projects and manage project groups. A
• Experience of organising and prioritising your own workload and monitoring and reporting on activity. A

Skills and Knowledge

• A sound understanding of the principles of corporate fundraising, and knowledge of the basics of fundraising regulations. A
• Good negotiation skills with a proven ability to establish long-term working relationships. I
• Ability to spot opportunities, identify prospective partners' needs and drivers and match these with the priorities of Age UK and older people. I, P
• Excellent communication skills - both written and oral - and the social skills and presence to communicate and present to a variety of audiences. A, I, P
• Sound administration skills, including a good working knowledge of MS Office products and databases. A
• Able to think creatively, use own initiative and seek advice when needed. I

Personal attributes

• A passion to support older people and the mission of Age UK. A,I
• A high degree of diplomacy, tact and confidence. I

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience in securing 5 figure partnerships. A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting our Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.