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Page 4 of 7
Sutton, Greater London (On-site)
£26,780 per year
Full-time
Permanent
Job description
  • Are you looking for a role where you get to make a real difference for people everyday? 
  • Do you love working in a busy vibrant environment with others? 
  • Do you have an understanding of the complex needs affecting older people and their carers?

Be part of our Community Support Team at Age UK Sutton

The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton.  The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework. 

The service provides free, confidential and impartial information and advice to all older people and their families and carers.  We work with older people to identify their own goals, set priorities and create a shared action plan whislt maintaining high levels of customer care.

Community Support Advisers play an important part in service delivery.  You will undertake initial exploration and diagnosis before deciding whether a client requires basic information and advice, signposting or regulated advice.  You will deliver regulated advice to clients predominantely in the areas of welfare benefits, housing, and health and social care.  It is vital that advice is delivered in an accessible way for all clients. 

We are looking for a person-centred Adviser who:

  • Can effectively commnunicate accurate and impartial information and advice to older people with a wide range of support and communication needs
  • Can manage case work and client relationships to ensure excellent client care and accurate recording of actions, evidence and outcomes
  • Can work well with external agencies and our own services

Training and development opportunities are available to all staff.   

Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply. 

Application Instructions

We strive to make our recruitment process fully accessible to all applicants and anyone who may require additional support or reasonable adjustments – see more here. If you would like to discuss anything with us, including the opportunity for extra time to apply to this role, this will not adversely affect your chances of being shortlisted or invited to interview.

Posted by
Age UK Sutton View profile Organisation type Registered Charity Company size 21 - 50

Our Mission is to make Sutton a more Age Friendly place.

Posted on: 01 December 2025
Closing date: 12 December 2025 at 15:37
Tags: Advice / Information, Delivery, Engagement / Outreach, Qualitative

The client requests no contact from agencies or media sales.