Programme administrator jobs in hoxton, greater london

About the role:

We are looking for passionate and dedicated individuals to join our team as a Young Person’s Worker in Islington, Camden and Waltham Forest.

In this role, you will have the unique chance to make a lasting impact on young people who are at risk of homelessness, empowering them to build fulfilling, independent lives. Your day to day responsibilities will include managing a caseload of clients, developing personalised support and safety plans, and guiding young people through the process of moving into independent accommodation, employment, and education.

As a Young Person’s Worker, you will work within a trauma informed, strengths based framework, ensuring that the needs and aspirations of each young person are at the heart of your approach. You will act as the lead worker for each individual, supporting them in developing life skills like budgeting, self care, and cooking while helping them access vital services such as mental health support, housing advice, and employment opportunities. Your role will be crucial in motivating and coaching young people to take ownership of their futures, helping them navigate their journey to independence with confidence.

Working at Single Homeless Project (SHP) means being part of a committed, supportive team that’s dedicated to creating positive change in the lives of young people. In addition to the difference you will make, you will also have the opportunity to grow your own career, with access to ongoing training and professional development. If you are ready to be part of something truly meaningful and make a real difference, we’d love to hear from you.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About Us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important Info:

Closing Date: Sunday 9th November at midnight

Interview Date: Monday 17th and Tuesday 18th November at SHP Head office in Kings Cross.

Please note there will be a second round of interviews for progressed candidates.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for a Quantity Surveyor to join us on a full-time basis, for a two-year fixed-term contract.

The Benefits

• Salary of £45,000 - £50,000 per annum, depending on experience
• 26 days' annual leave plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for a skilled and qualified quantity surveyor with strong cost estimation and procurement experience to join our historic organisation.

In this rewarding role, you’ll have the chance to work on a diverse range of projects that blend heritage, sustainability, and innovation, from restoring historic landmarks to enhancing public spaces enjoyed by millions every year.

What’s more, you’ll have access to great benefits, exceptional learning opportunities, and the rare privilege of working within the beauty of London’s Royal Parks, making this a role that offers both professional fulfilment and a meaningful sense of purpose.

The Role

As a Quantity Surveyor, you’ll manage costs and ensure value across construction and maintenance projects within The Royal Parks.

Working throughout the RIBA stages, you’ll support the Works and Capital Projects teams with expert cost estimation, budgeting, procurement, and contract management to help deliver projects that enhance and protect our historic spaces.

You’ll prepare detailed cost plans, schedules of works, and bills of quantities, closely monitoring project budgets and financial performance from start to finish.

Acting as a key link between clients, contractors, and stakeholders, you’ll advise on procurement strategies, evaluate cost returns, and ensure all financial processes are transparent, accurate, and compliant.

Additionally, you will:

• Conduct feasibility studies, risk assessments, and cost forecasting
• Oversee tender preparation, contract documentation, and evaluation of completed works
• Carry out regular site inspections and produce cost and progress reports
• Ensure compliance with legal, safety, and quality standards

About You

To be considered as a Quantity Surveyor, you will need:

• Proven experience in quantity surveying, cost estimations, contract administration and procurement
• Knowledge and experience of contract administration, including NEC3/4
• Experience in cost planning, benchmarking, and value engineering
• Report writing and analytical skills
• A degree-level qualification or equivalent through relevant training and/or experience
• A professional qualification or about to obtain RICS

Other organisations may call this role QS, Estimator, Construction Estimator, Cost Manager, Construction Quantity Surveyor, Cost Estimator, or Commercial Surveyor.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as a Quantity Surveyor, please apply via the button shown. Successful candidates will be appointed on merit.

We have an exciting opportunities for a Qualified and/ or Trainee Multidisciplinary Advocates to join our established and friendly Advocacy Team. 

We work for Rethink Advocacy, which is part of Rethink Mental Illness a national charity that has been transforming the lives of people severely affected by mental illness for over 50 years.

As an unqualified, inexperienced independent multi-disciplinary advocate, you will be required to enrol on the Level 4 Independent Advocacy Practice qualification and complete the course within a set timescale, using protected study time to focus on this. You will shadow experienced team members and then be observed providing advocacy to those who are eligible for our services until you are able to pick up a caseload of your own. You will receive training in the different remits of advocacy, instructed and non-instructed advocacy and safeguarding and be supported to develop a thorough understanding of the role and boundaries of advocacy. The role involves acting on the instruction of the people you support, empowering them to have a say in their situation, to understand their rights and any options open to them and supporting them towards self-advocacy. When providing non-instructed advocacy, you will ensure that the unique preferences and views of the person are taken into consideration in any decisions made by care providers.

As a qualified and / or experienced independent advocate, you will provide statutory and / or non-statutory independent advocacy to those who are eligible for the service within the community or care settings. This may include secure facilities, hospitals, care homes, supported living facilities and people within their own homes or temporary accommodation.

You will provide statutory and / or non-statutory independent advocacy within the community or care settings. This may include secure facilities, hospitals, care homes, supported living facilities and people within their own homes or temporary accommodation.

Advocacy is having someone by your side, and on your side, when you want to be more involved in decisions about your care, treatment and living arrangements. An advocate can talk through the situation you’re currently in and the options open to you. They can help you decide what you want and then communicate it to people. This is particularly useful if it’s difficult to understand things or to speak up and be heard.

Our Wandsworth and Richmond service provides a range of specialist advocacy services to Adults (and children) as appropriate across a range of disciplines.  We provide a range of statutory (instructed or non-instructed) and non-statutory advocacy support in secure units, hospitals, care settings or in the community, working with a range of health and social care partners.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

Asylum Aid is seeking a solicitor and IAAS-accredited senior caseworker to join its Public Law team, with experience in immigration legal aid, judicial review, and asylum and human rights law. The role involves managing a complex caseload of asylum, trafficking, human rights, and public law claims, providing high-quality legal advice and representation, and conducting judicial review challenges in the Administrative Court and Upper Tribunal. The successful candidate will work closely with the Public Law Supervisor and the Director of Legal Casework to ensure that individual cases are handled effectively while also identifying systemic issues suitable for strategic litigation to achieve broader impact.

In addition to casework, the postholder will contribute to the strategic development of Asylum Aid’s public law work by supervising junior staff, providing training on judicial review procedures, and collaborating with colleagues on internal strategy discussions. They will also engage with external stakeholders and other sector organisations to represent Asylum Aid, contribute to policy discussions, and develop initiatives aimed at increasing the effectiveness of public law challenges. The role requires experience of managing legal aid cases, using case management systems, and complying with regulatory requirements, including applying for and extending legal aid certificates and submitting claims for payment.

The position requires resilience, empathy, and strong organisational skills, as it involves working with vulnerable clients and exposure to distressing material. Candidates should demonstrate knowledge of self-care principles and the ability to support colleagues in maintaining wellbeing in an intense working environment. Excellent communication skills, the ability to work autonomously, and a commitment to equality, diversity, and inclusion are essential. This is a unique opportunity to contribute to both individual client outcomes and wider systemic change, influencing the growth of the Public Law team and advancing Asylum Aid’s mission to protect and support refugees, asylum seekers, and survivors of trafficking and human rights violations.

The London Diocesan Fund (LDF) is seeking an Area Giving and Finance Advisor (Kensington) to play a key role within the Area Finance team, based at Causton Street.

Job Summary

The Area Giving and Finance Advisor provides comprehensive finance support to churches within the Kensington Area, aiding them in the development of their ministries, manage Common Fund giving and to support the Area Bishop’s staff team in the management of resources including monitoring clergy post numbers, curate funding, and other financial matters. As part of a small team of Area Giving and Finance Advisers, the role involves offering training, resources, and advice on parish financial management and administration, and advice on various giving methods, including online and contactless options. Additionally, the role entails promoting generous giving through training initiatives, facilitating the award of grants and loans to churches from Area funds, and fostering effective communication and relationship-building between the Area team, Finance team, and parish officers.

Job responsibilities:

· Support churches in effective financial management, compliance, and stewardship of resources.

· Provide finance training, advice, and resources to clergy, PCCs, and parish officers.

· Assist diocesan leaders with Common Fund giving and the allocation of Area resources.

· Facilitate and monitor grants and loans awarded to churches.

· Promote a culture of generosity and encourage varied giving methods, including online, contactless, and the Parish Giving Scheme.

· Deliver training and resources to support generous giving and stewardship.

· Build strong relationships and communication between parishes, Area teams, and the diocesan Finance team.

· Collaborate with the National Giving Team on parish support initiatives.

· Support Area staff and councils in monitoring posts, curate funding, and other resource matters.

· Work occasional evenings and weekends as required.

· Undertake other duties appropriate to the role.

Please refer to the attached Job Description for the full details on the main responsibilities.

Person Specification

Essential

· Experience of encouraging charitable giving. 

· Experience managing a wide variety of professional relationships.

· Understanding of the ethos and mission of the Church of England, and of the role of parish clergy.

· Effective written and oral communication skills.

· Numerate and financially astute – comfortable working with financial data.

· Christian faith with empathy to the mission and values of the Church of England.

· Right to work in the UK.

· The person will not require a DBS check.

· Experience of charity accounting (accounting qualifications are not a requirement) (desirable)

Please refer to the attached Job Description for the full details on Person Specification.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months’ of employment
• Season ticket loans of public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured
• Up to £100 for eye test and contribution to spectacles
• Two additional paid days for community volunteering

To apply:

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

Job Title: People and Data Reward Officer

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £34,093.64 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Fixed Term Contract (12 months) 

Hours: 37.5 hours per week

Are you passionate about making a difference through data and people focused initiatives? Refuge is looking for a People Data and Reward Officer to join our People and Culture team.

In this varied role, you’ll report to the People Data and Reward Manager and play a key part in ensuring the smooth and accurate delivery of our monthly payroll, annual pay awards, and employee benefits. You’ll also contribute to the ongoing development and upgrading of our HR systems, alongside providing quality and timely data.

In this role, you will be delivering a responsive range of effective, compliant and customer focused people services that contribute to an inclusive culture, enabling colleagues to sustain high levels of performance and helps Refuge to achieve its Strategic Objectives, and be a great place to work.

You will also be delivering accurate and timely processing of the monthly payroll including the implementation of the annual pay award and employee benefits. The post holder will also be responsible for supporting broader team activities associated with the development of the HR system and pay and reward strategies.

Job Closing Date: 09:00am 25 November 2025

Interview Date: 5 December 2025

About Restless Development

Restless Development is a locally-led, globally connected network, independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We support the collective power of young leaders to create a better world.  We run youth-led programmes to tackle the issues that young people care about the most.

We also run the Youth Collective – a growing network of over 5000 local youth civil society groups and organisations in 185 countries. We are committed to creating a network that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

More information about Restless Development:

• Restless Development Strategy
• Youth Collective 
• Power Shifting Checklist
• We Are Restless Blog

About the Programme

The Schools Triathlon is a fun, mass participation sporting event for 7–13 year olds. Its mission? To get more young people moving, having fun, and discovering the power of fundraising. In 2025, over 10,000 young people took part in 12 events, raising an incredible £1.5 million for Restless Development and local charities. Since it began, the Schools Triathlon has raised over £5 million—making it our flagship fundraising event.

About the Role

This is a fantastic entry-level opportunity for anyone looking to kickstart their career in fundraising and events management. As our Assistant Fundraising Events Coordinator, you’ll play a vital role in Restless Development’s close-knit fundraising team, helping to deliver our flagship events — the Schools Triathlon.

You’ll gain hands-on experience working with a wide range of stakeholders, including our volunteer Schools Triathlon Committee, schools, pupils, parents, and event delivery partners. A big part of your role will involve delivering fun and engaging school assemblies, encouraging pupils to take part and fundraise for Restless Development.

Alongside this outward-facing work, you’ll provide essential administrative and operational support behind the scenes. This will include managing participant data in Excel, Eventrac, and Salesforce; uploading and running reports; processing donations (including cash and cheques); and ensuring our records are accurate and up to date.

You’ll also be the first point of contact for event participants and their families, providing warm, professional support through email and phone queries.

We’re looking for someone who thrives on variety, can juggle multiple tasks, and stays calm under pressure. You’ll be highly organised, detail-focused, and self-motivated, with excellent interpersonal skills and a positive, can-do attitude.

This role is pivotal to the success of our Schools Triathlon and wider fundraising efforts. If you’re enthusiastic, ready to learn, and eager to grow your skills in fundraising and events, we’d love to hear from you.

Job title : Assistant Fundraising Events Coordinator.

Location :Home Based - Preferably Manchester however applications are welcome from other locations within England

Salary : £26,143 gross per annum

Preferred start date: ASAP

Length of contract : Full Time

Visa requirement : Must have the right to work in the UK

Other requirements : Must have a full drivers licence and access to reliable and roadworthy vehicle 

Reports to : Senior Fundraising Manager

Expected travel : Travel to London for staff meetings and other areas in the UK. Evening and weekend work for which time off in lieu will be given. Expenses for travel and work outside working hours will be given according to our policy..

Key Responsibilities:

Systems and processes (30%) 

• Manage the assembly tracker to ensure it is kept up to date, with relevant members of the team notified when new assemblies are booked in
• Maintain accurate records across our registration platform (Eventrac), our CRM system (Salesforce) and Excel, including registrations, fundraising data, and supporter information.
• Monitor and track fundraising progress for over 11,000 participants, encouraging and supporting them to reach their goals.
• Manage JustGiving pages, ensuring all fundraising activity is accurately logged.
• Liaise with Finance to process donations (online, offline, and cheques), allocate income correctly, and thank supporters promptly.
• Support with the merchandise and fulfillment process 
• Occasional website updates.

Fundraising and relationship management (30%)

• Be the first point of contact for schools, parents, and participants via the Schools Triathlon inbox.
• Book and coordinate school assemblies, and deliver assemblies or fundraising workshops.
• Build and maintain strong relationships with schools, pupils, and parents, thanking and supporting them throughout their fundraising journey.
• Provide admin support to the Restless Development US Board, including coordinating quarterly meetings.
• Attend meetings with third party suppliers and schools when necessary
• Support on wider charity initiatives as and when needed

Event management and Communications (30%) 

• Support the planning and delivery of two Schools Triathlon events, including site visits, logistics, and on-the-day support.
• Coordinate event communications, including assembly slides, parent invites, and regular registration reports.
• Work collaboratively with the Schools Triathlon team to ensure smooth delivery of all events.

Others (10%) 

• Support the Senior Fundraising Manager with developing an individual giving process.
• Attend Schools Triathlon events (April–June) and occasional evening/weekend work for which Time Off In Lieu (TOIL) will be provided.
• Regular travel to schools is required, so access to a reliable vehicle is essential (travel costs will be reimbursed).
• Carry out any other duties as required to support the fundraising team.

We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our Values.

Skills and Experience

Essential

• Good organisational skills, with the ability to help plan and support events and fundraising activities.
• Strong people skills – friendly, approachable, and confident in working with colleagues, volunteers, and supporters.
• Clear written and verbal communication, with the ability to write emails, updates, and speak to supporters.
• Able to manage time well, meet deadlines, and balance different tasks.
• Confident using IT systems, especially Microsoft Excel, Word, and Outlook.
• Comfortable working with numbers and handling financial information accurately.
• Able to work independently when needed, while also being a supportive team player.
• A good eye for detail and pride in producing accurate, high-quality work.
• Full driving licensed and access to a vehicle.

Desirables

• Some experience (paid or voluntary) in fundraising, events, or community activities.
• An interest in international development, the charity sector, or community engagement.
• Experience helping to organise events or projects, either in work, study, or volunteering.
• Familiarity with using a database or CRM system (training can be given).
• Confidence in speaking to groups, or a willingness to develop public speaking skills.

Our Commitment to Youth Leadership

As a youth-led agency, we are especially keen to hear from young people under the age of 35.

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

Remuneration

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

Travel and Medical Insurance

When travelling abroad with work, all staff will be covered by Restless Development's travel insurance. Any additional insurances/benefits will be shared with the successful applicant, and are dependent on the country of hire.

How to Apply

Please submit your CV and an expression of interest that provides tangible examples of how your skills, knowledge and experience will support your ability to perform the key priorities outlined in the above job description (using no more than 750 words)

Apply by Monday 20th October 2025. For more tips on how to apply visit our website here.

Click here to return to Restless Developments website

Contract type: Fixed term until 31 March 2027
Travel: Occasional travel community-based venues and other Arthritis UK offices

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Are you an organised, proactive individual who’s passionate about creating inclusive and meaningful opportunities for people with arthritis to get involved? Do you thrive on supporting others and ensuring everything runs smoothly behind the scenes?

We’re looking for an Involvement Coordinator to join our Volunteering and Involvement team within the People and Culture Directorate. You’ll play a key role in coordinating our Involvement Network and Community Involvement Network, helping ensure activities are accessible, inclusive, and impactful for everyone taking part.

About the role

As an Involvement Coordinator, you’ll play a vital role in supporting two key communities: our Involvement Network and Community Involvement Network. 

You will work closely with colleagues across the organisation to help coordinate and deliver meaningful involvement opportunities, making sure they are accessible, inclusive, and delivered smoothly. Whether you’re managing day-to-day communications, responding to enquiries, organising activities, or maintaining accurate records, your efforts will ensure our involvement network members feel valued, supported, and engaged.

You will also help improve our systems and processes, advocate for more diverse representation in our networks, and contribute to our continuous improvement approach. A key part of your role will involve supporting and strengthening our Community Involvement Network, working directly with people and communities who are often underrepresented, to ensure their voices are heard and their experiences help shape the direction of our work. 

This role offers the chance to work across teams, build strong relationships, and make a real difference in how people with arthritis influence the services, campaigns, and decisions that impact their lives.

About you

If you're passionate about supporting underrepresented communities and want to help shape positive experiences for people living with arthritis, we’d love to hear from you. We are looking for someone who:

• Is highly organised with strong administrative and coordination skills.
• Communicates confidently and builds great relationships.
• Can manage data and keep accurate records.
• Understands the importance of inclusion and accessibility.
• Works well with internal teams and external stakeholders.
• Brings energy, empathy, and a commitment to our values: United, Compassionate, Inclusive, and Brave.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

You must be based in, and hold the right to work in the UK to apply for this position.

Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. 

Interview

Interviews will be held on the mornings of 3 and 4 December 2025.

As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

Community Engagement Officer (part-time/2 or 3 days per week – fixed term contract of 12 months) for a small, growing community organisation based in East London.

The Southeast and East Asian Centre CIC (SEEAC) is a non-profit organisation registered as a community interest company that provides community-based support to members of the East and Southeast Asian (ESEA) communities, especially those underrepresented and marginalised migrants and refugees in the UK. Our website. This is a part-time role to lead SEEAC’s engagement with the East and Southeast Asian Communities. The Community Engagement Officer is responsible for reaching out, building and maintaining a solid network with community members, identifying and understanding communities’ needs, liaising and coordinating with other stakeholders who can provide relevant support and assistance, and supporting the development of communication materials for the communities. The post holder will work closely with members of the SEEAC staff team, volunteers and partners in organising and promoting community activities and disseminating information to the community members and relevant stakeholders.

To be considered for this role, you must have 2 or more years of demonstrated professional experience working in a community setting or a non-profit organisation involving social justice issues (as an employee or a volunteer) and strong organisational and administrative skills. We expect you to demonstrate proven ability to organise events and activities. You also need to have a strong sense of responsibility and commitment to safeguarding, data protection and confidentiality, as well as a good understanding of project planning and budgeting. You must be able to communicate fluently in English and, preferably with a command of at least one of ESEA languages. It would be beneficial if you have previously worked as part of a diverse team and have exceptional interpersonal skills, capable of quickly establishing good relationships to respond sensitively and confidentially to all stakeholders. We would also prefer you to have experience of working directly with ESEA communities or other minoritised, racialised or migrant communities and/or have good knowledge of ESEA cultures. Those with lived experience of the issues faced by migrants, refugees and people seeking asylum and/or their family members are encouraged to apply.

You will report to the Programme Manager and collaborate with all members of the staff. At times, you will liaise and collaborate with SEEAC’s stakeholders, such as volunteers and partner organisations, to design and convene activities that effectively support communities’ needs.

Flexible homework is offered in a hybrid setting, with in-person work based at the SEEAC office in East London. To create a better collaboration with other staff members and communities, SEEAC, however, require all staff members to work in the office or on-site occasionally as required. Depending on activities and event planned, the post requires occasional work in the evening and during weekends within contracted hours. Opportunities for skills development training are offered. This is a 12-month fixedterm contract, on a part-time of 3 or 2-days/week part-time (0.6 or 0.4 FTE) basis, for a January 2026 start. SEEAC’s full-time is 5 days per week (35hrs per week). If you would like to join our growing team, please submit your CV and a brief cover letter outlining what you can bring to this role. 

An interview will be held online during the week starting on 24 th November, 2025. Please note that all successful candidates will be required to provide references and be subject to DBS checks prior to joining. SEEAC requires applicants to have the right to work in the UK, and we are not able to sponsor a work visa.

Job Title:                     Case Worker – CAPSA Services (Culturally Appropriate Peer Support and Advocacy)  

Reports to:                  CAPSA Team Manager

Geographic focus: Lambeth

Salary:£30,500

Hours of Work: 37.5 per week (flexible working available)

Duration:1 Year Contract (with a potential to extend)

Benefits:26 days annual leave plus bank holidays, pension contribution, Employees' Assistance Programme.

Purpose of the role

The CAPSA (Culturally Appropriate Peer Support and Advocacy) Worker role has been specifically designed to support Black people using the secondary mental health system. As a CAPSA Worker, you will provide both Generic Mental Health Advocacy and Independent Mental Health Advocacy (IMHA) to eligible individuals, including people detained under the Mental Health Act(MHA) 1983/2007, conditionally discharged restricted patients, those under Guardianship, and those on Community Treatment orders, as well as individuals considered for section 57 treatments.

You will play a key role in ensuring that the perspectives of Black service users are recognised and respected, addressing their unique and multiple needs, and promoting access to advocacy for all eligible individuals. You will raise awareness of advocacy, rights under the MHA, and the CAPSA service among professionals, individuals, and agencies.

In addition to direct advocacy, you will contribute to service development by supporting an effective administration system and helping evaluate the impact of advocacy for both service users and commissioners.

As part of CAPSA’s race-led approach to systems change, you will also help challenge systemic racism in mental health services, embed culturally competent practice, and promote equitable care within South London and Maudsley NHS Trust (SLaM).

Job summary

Black Thrive Lambeth has developed a co-designed, culturally appropriate peer support and advocacy service (CAPSA) on behalf of the Living Well Network Alliance (LWNA). CAPSA provides support to Black community members with mental health needs through peer support and advocacy, led by individuals with lived experience or lived understanding of mental health challenges. The service creates a space where experiences are respected, accepted, and valued equally.

The role involves building positive relationships with Black service users; offering one-to-one and group advocacy; supporting self-advocacy; gathering and sharing information to inform decision-making; and preparing monitoring reports and feedback. Advocates ensure that the views, wishes, and needs of Black service users are heard and acknowledged, addressing the impact of racism within traditional mental health services.

Duties and responsibilities

Key Responsibilities:

Advocacy & Support for Black Service Users

• Work with individual Black service users to provide culturally informed advocacy, support, and representation to assist them in decision-making related to their care, treatment, and legal status.
• You will manage a caseload of up to 10 clients.
• This will consist of weekly meetings with clients and supporting them around their care in the mental health system, this will be both within inpatient services and CMHTs (Community Mental Health Teams) as well as in the community.
• Support Black service users in developing and maintaining their cultural identity by identifying strengths and advocating for culturally relevant mental health interventions.
• Develop trusting relationships with Black service users within appropriate boundaries to help them express their mental health needs.
• Assist service users in preparing for meetings, attend appointments with them if required, and advocate on their behalf where needed.
• Provide information and updates on the progress of advocacy issues and ensure clients understand proceedings.

Culturally Informed Peer Support & Recovery

• Use lived experience and cultural understanding to promote positive self-esteem and recovery through a culturally informed peer support model.
• Provide practical guidance to Black service users, and where appropriate, their carers, on self-care, resilience strategies, and managing mental health within a race equality framework.
• Promote service user involvement by empowering individuals to communicate their culturally lived experiences and mental health needs to professionals.
• Challenge peer support models, stigma, and discriminatory practices that fail to recognise the cultural needs of Black service users.

Community Engagement & Stakeholder Collaboration

• Work collaboratively with key stakeholders and community members to develop a culturally informed advocacy and peer support model.
• Establish regular advocacy ‘drop-ins’ on wards and in the community, ensuring accessibility for Black service users.
• Signpost service users to culturally relevant community, inpatient, and online resources, as well as mainstream and specialist services.
• Liaise with, and when necessary, challenge NHS professionals, care teams, and local authorities to ensure due process and cultural competence in service delivery.
• To maintain a level of professionalism in all spaces always.

Role Expectations

• Maintain confidentiality, respect service users’ right to privacy, and ensure their dignity is always upheld.
• Keep accurate and timely records of advocacy and peer support work, providing regular verbal and written reports to the line manager.
• Attend team meetings, participate in one-to-one supervision, group supervision sessions, and complete mandatory training in peer support and other job-related areas.
• Raise safeguarding concerns following organisational policies and procedures.

GENERAL

• To attend and participate in meetings held by the CAPSA team and other bodies as required.
• To maintain records of hours worked and to complete accurate expense returns.
• To foster and develop an equality and diversity approach within the role, in line with Black Thrive’
• To promote the service through the distribution of publicity materials, liaising with statutory and voluntary services, and, where appropriate, through the media and presentations to local groups within the agreed company policies.
• To promote the role of advocates both within the Living Well Network Alliance (LWNA) and externally.
• To work well as part of the team in a way that promotes inclusivity and respect in a supportive environment.
• The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualities Required

Each quality is marked as either E (Essential) or D (Desirable).

Experience (E/D)

1. Understanding and/or experience of mental health legislation and the Mental Health journey process in numerous settings – E
2. Lived experience of racism or discrimination in wider society and in the provision of mental health services – E
3. Experience of identifying and meeting the needs of individual people – E
4. Experience and ability to develop and maintain relationships with various stakeholders – E
5. A commitment to working in an anti-racist and anti-oppressive way – E
6. Confidence in challenging stigma and discrimination within structural settings – E
7. Experience of working in an advocacy or healthcare setting – D

Knowledge and Skills (E/D)

1. Understanding and knowledge of assessment of needs – E
2. Excellent interpersonal skills and ability to work with people from a variety of backgrounds and experiences – E
3. Excellent communication skills, both written and oral, including via telephone, in person, over video link, and through presentations, demonstrating confidence and assertiveness – E
4. Emotional resilience and the ability to cope with sometimes challenging people and environments – E
5. Ability to work flexibly to meet varying demands on the service – E
6. Good organisational skills, including timekeeping and ability to travel to different locations – E
7. Excellent computer literacy and a good working knowledge of Microsoft Office – E
8. An understanding and awareness of The Equality Act 2010 – E
9. Ability to act calmly and respond professionally to distress, disturbance, and unpredictability – E
10. Ability to work independently on own initiative and prioritise workload while working as part of a team – E
11. Commitment to learning through work-based learning and mandatory training – E
12. Knowledge of mental health legislation such as MHA 1983/2007, MCA 2017 – D
13. Understanding of the specific role, purpose, and responsibilities of an Independent Mental Health Advocate – D
14. Knowledge and/or awareness of safeguarding issues – D
15. An additional language (e.g., Portuguese, French, etc.) – D
16. Qualifications in Peer Support / Advocacy – D

We welcome applications specifically from Black people of African and Caribbean heritage, as the statutory requirement of the Equality Act 2010, Advance Equality in Mental Health 2020 and Parent Carer Race Equality Framework 2020, in order to address the importance of Black employee safety. These posts are therefore restricted to Black applicants under the Equality Act 2010, Schedule 9 and Part 1.

An enhanced Disclosure and Barring Service (DBS) check will be required. Still, we will treat applicants with a criminal record fairly and not unreasonably discriminate because of a conviction or other information revealed.

• Salary: £63,491

• Location: London

• Contract Type: Fixed Term

• Contract Duration: 18 months

• Hours: Full Time

• Closing Date: 17 November 2025

• First Interview Dates: Week beginning 24 November

About the role

Join us as a People Business Partner and play a key role in shaping an engaging and supportive workplace across our Asia offices. In this role, you will partner closely with managers and teams in Japan, Indonesia, the Philippines, Singapore and beyond, providing thoughtful guidance, reliable HR support, and strategic people solutions that help our colleagues thrive becoming the trusted advisor who connects day-to-day operational needs with bigger organisational goals, ensuring our People & Culture approach is fair, consistent, and aligned with best practice. If you are passionate about building positive working environments and enabling teams to do their best work, this is an opportunity to make real impact across a diverse, international organisation.

Meet your Manager

In this role you will be managed by Cheryl King-McDowall. Cheryl joined ClientEarth from the UK Cabinet Office, where she worked on Government Communication professional standards and major programmes including Covid Communications, UK GREAT Campaign, and the Leadership College for Government. On secondment from the Cabinet Office she led the creation of a new operating model for the House of Commons’ HR function. Prior to this, Cheryl has worked in and led HR, Policy, Communications and Operations, for over 30 years in a variety of organisations including Local Authorities, Charity, NGO, and Higher Education sectors. With a background in occupational and organisational psychology, she specialises in organisational development and effectiveness, change and business improvement.

Main Duties

• Provide strategic HR support and guidance to managers and staff, ensuring policies and procedures are well understood and applied consistently. 
• Share best practices and drive consistency in HR practices across global teams.
• Support leadership meetings by delivering insights and assessing People & Culture needs proactively. 
• Advise on complex employee relations issues, including performance management, conduct, capability, and grievance handling. 
• Oversee our relationship with our Employer of Record (EOR) including, ensuring accuracy and timely submission of payroll processes in line with legal and organisational requirements. 

See the job description (below) for a full list of duties for this role.

Role requirements

• Previous experience working in a HR role in South East Asia (particularly Philippines, Malaysia and Indonesia) with in-depth understanding of local employment laws in at least one of these countries (essential). 
• CIPD qualified (Assoc & above) or equivalent work experience (essential)
• Experience of working with Employer of Record providers (essential) 
• Strong understanding of HR systems, processes, and best practices. (essential) 
• Fluent (CEFR level C2) in English (essential) 
• Effective interpersonal skills, capable of working independently and collaboratively (essential)

See the job description (below) for a full list of requirements for this role.

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more as well as our flexible working FAQ.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

The Role

The role of the Events team within Alpha International is to oversee the organising of Leadership Conference (LC) in-person, any events around Leadership Conference (including Donor events, Wednesday CEF event, Alpha Staff day, regional satellite events) and London-based Alpha events across the year (such as Alpha Collective and Experience Alpha).
This role is responsible for managing health and safety across the HTB sites, catering (crew, bloom café, Brompton road food vans and green rooms), internal deliveries and LC app, along with other LC related tasks.

The Key Responsibilities

Logistical arrangements:

o Development and execution of the events Day Plan. This is a minute-by-minute detailed plan that holds all the information of what will take place at the event

o Gathering technical and logistical requirements from speakers, stream leaders and internal departments; then negotiating this with the IT, Production, Vergers and Volunteers Teams or with an external venue or AV suppliers

o Determining catering requirements and caterer management

o Hiring of any additional venues as required and HTB site logistics

o Attending site visits (for external venues that might be used)

o Hiring of any additional equipment required for the event

o Liaising with the Production, IT, Verger, Worship team and all other internal departments

o Ensuring any legal and insurance tasks are thought about and in place for the event taking place

o Creating floor plans for the vergers to use

o Liaising on interpretation needs are met including BSL

o Liaising regarding speakers and associated tasks including contracts, gifts and accommodation

o Liaising and implementing programme decisions

o Developing and implementing new floor plans and layouts at events 

o Ensuring event Health and Safety has been implemented 

o Delivery plans 

o Any other event related task

Marketing and communications: 

o Working closely with the marketing team on the marketing plan and budget

o Steer and monitor social media campaigns, alongside internal creative services teams

o Ensuring all GDPR protocols are followed – keeping the login access tracker up to date

o Overseeing LC app contract and content

o Delegate collateral e.g. packing tote bags

Staffing:

o Volunteer recruitment working closely with the Alpha leadership on this

o Communication with HTB staff as to their specific roles and responsibilities & conducting staff briefings

o Building working relationships with volunteers and team when onsite

Registration and Ticketing:

o Oversight of the busy Leadership Conference inbox for guest queries

o Creating booking system for taking in person events registrations using an online event platform

o Ensuring the Alpha leadership gets regular booking reports

o Oversight of IT equipment owned by team

o Granting access to systems

Safeguarding 

o Linking in with the Safeguarding Lead if any safeguarding issues come up in the inboxes or at the event

Debrief

o Debrief to be done for different areas involved in 

Leadership Conference Week Responsibilities

o Taking a lead role on several key packages assigned to this role

o Create and maintain comprehensive event documentation

o Writing papers on the different areas for senior management to review as and when is required

o Stay within the budget allocated and make adjustments to event constraints based on financial situation. Looking for ways to save money on all areas you look after

o Developing and implementing new and improved processes 

o Holding the Alpha standard on communication in everything we do or send before, during or after the event

o Attend senior leadership meetings to provide updates as an when is required on your different areas

o Managing admin across the event, dealing with sign off,  budgets and compiling post event reporting – to take learnings for next years event

o Looking at ways to improve LC year on year by researching competitor events and market knowledge

o Any other event related tasks to support Head of Events

Helping on the day at CEF events across the year (such as Alpha Collective, Experience Alpha, Rising Generation).

The Right Candidate

• Committed to the vision of HTB and Alpha

• Large event management experience 

• Hard worker that can handle high pressure and workload in the lead up to a large event

• Able to juggle large and varied work load 

• Tactful and diplomatic

• Flexibility in working hours in the lead up to the event due to trainings, event set up, event days and pack down

• Providing leadership to the people who report to you, including motivating team members to achieve their goals and responsibilities within the event. Providing guidance, mentorship, and support to other team members, creating a positive and productive work environment

• Excellent attention to detail and strategic thinker

• Strong operational and administrative background

• Self-starter, able to work on own initiative and with minimal supervision, with a sense of urgency and enthusiasm

• Strong project management experience

• Excellent analytical, problem-solving, decision-making and resource management capabilities

Guidelines Officer
Location: BSH Headquarters, 100 White Lion Street, London, N1 9PF - Hybrid working (2 days per week in the office)
Hours: Full time, 35 hours per week (normally 9am-5pm, with an hour unpaid for lunch)
Contract: Permanent, Full time
Salary: £30,000 - £34,000

The Employer

The British Society for Haematology (BSH) is the largest UK multidisciplinary Haematology Society with over 3,000 members. Our activities include running education events and courses (including our flagship Annual Scientific Meeting held in April), producing guidelines, awarding grants, and raising the profile of haematology.

The Role

The main role of the BSH Guidelines is to provide haematologists with up-to-date advice on the diagnosis and treatment of haematological disease and on laboratory haematology practice, primarily by the production of evidence-based guidelines.

The co-ordination and commissioning of the required guidelines is administered by the Guidelines Team, overseen by the Guidelines Executive Committee; and carried out by four Task Forces, each responsible for a specialist area: blood transfusion, haemostasis & thrombosis, haemato-oncology and general haematology.  In addition, each Task Force oversees 10-14 Writing Groups, who develop BSH guidance.

The post-holder supports the Guidelines Team, including coordination of activities of the volunteer groups and supporting liaison with external groups and organisations.

Essential Skills and Experience

• Excellent organisational skills, including the ability to prioritise work and work to deadlines.
• Intermediate/Advanced IT Skills (Microsoft Office Package, Databases, Mailing Software, Web Content Management)
• Works collaboratively and constructively with inter-departmental teams and external organisations.
• Experienced in preparing agendas and taking minutes.
• Excellent written and verbal communication

Please note, this is an urgent role, therefore applications will be reviewed on a rolling basis.
The role will close if a suitable applicant is found, so please do not hesitate in applying for this position.

Interested?

Applying is easy – simply click the apply button. You will be directed to our candidate portal.
There you can see the full Role Profile and upload a CV and Covering Letter outlining your suitability for the role according to the job description and person specification.

The British Society for Haematology is committed to equal opportunities and values diversity in its workforce. We know the value different voices bring and strongly encourage applicants from all backgrounds to apply and will keep applications open until we have satisfactory representation on our shortlist.

No agencies please.

JOB TITLE: Director, Herts Welcomes Refugees

Salary: £40-45,000

Full-time post, remote working with potential for flexible hours

Responsible to: The Trustees through the Chair

Responsible for: The staff team Functional links with: The Trustees, the Management Committee, other relevant partner organisations within Hertfordshire and with refugee, asylum seeker and migrant organisations nationally.

Herts Welcomes Refugees is the leading charity in Hertfordshire providing welcome and practical support for refugees and asylum seekers.

With a new NLCB grant we need to develop in a way that is structured and sustainable, and that’s where you come in! Working closely with the Trustees, you’ll ensure that our passionate volunteers and staff team are enabled to deliver effectively for the refugee and asylum seeker communities we serve in Herts. This is a unique opportunity to help shape the organisation’s future. You’ll help us to support volunteers and staff and make sure that day-to-day services are responsive and align fully with our mission, vision and values. Ultimately, you will help build the strong foundations and infrastructure enabling HWR to grow sustainably, deliver high-quality services, and deepen its impact for the communities we support.

Why work with us?

• Be part of a small, passionate, and values-driven team making very tangible differences for refugees and asylum seekers

• Help shape the future of the organisation at a pivotal stage of its development

• Take on a broad and varied leadership role

• Receive support for professional development and training

• Enjoy a remote and flexible working environment.

Introduction

Herts Welcomes Refugees is at a transitional stage of its development, moving from a charity 
managed entirely by volunteers to one in which a small team of paid staff at its core facilitate and 
support the trustees to guide the work of the 170 or so volunteers. The staff team currently 
comprises a Volunteer Coordinator an IT Support Assistant and soon we will also be recruiting an 
Administrative Assistant. The Director will also work collaboratively with the (volunteer) 
Management Committee, the volunteer teams delivering services across the county and those 
volunteers providing support in key areas such as evaluation media and safeguarding.

Having come through a period of rapid development in the last four years, we now need to 
consolidate our knowledge and experience and further professionalise how we operate to ensure 
the sustainability and further development of the charity. Whilst committed to remaining a 
volunteer led charity, we need an energetic and experienced Director to support the trustees in
achieving our objectives and take the charity into the next phase of its development.

This brand-new senior role, which is being created as part of a new three-year funding programme by the
National Lottery Community Fund, is key to the next stage of our development. The postholder 
will need to be flexible in working with the Trustees, existing staff team and volunteers to help 
steer the charity through this transition. 

Main purposes of the job: 
1. To work with the trustees and volunteers in developing, supporting and facilitating the work of 
the charity and its volunteers to increase the efficiency, effectiveness, quality and consistency of 
the services provided to refugees and asylum seekers.
2. To be responsible for the day-to-day management and administration of HWR in line with the 
organisation’s policies and in compliance with all applicable law and regulation and to manage the 
staff team to increase the efficiency of the administration of the charity.
3. To support the trustees in achieving HWR’s vision, mission and charitable objects and strategic 
objectives and ensure the sustainability of the charity
 

Major duties and responsibilities:
1. Working with trustees, staff and volunteers
1.1 To manage the staff team to ensure that individual volunteers and area teams are supported 
and enabled to offer effective services across the county. This will involve regular travel across Hertfordshire.
1.2 To work with the management group to ensure its effective organisation.
1.3 To ensure that HWR's values, vision, mission are promoted and practised throughout the 
organisation. 
1.4 To establish and maintain an effective system for the recruitment, management, training, 
support and development of volunteers and staff.
1.6 To support the organisation to ensure the inclusion and voice of service users throughout the 
organisation.
1.7 To ensure that structures and systems are in place to comply with law and regulation and to 
implement the charity’s policies.
1.8 To report to the trustees on the progress of the organisation and on other matters relevant to 
the discharge of the trustees’ responsibilities. 
1.9 To formulate proposals for submission to, and approval by, the trustees. 
1.10 Working with the trustees, to ensure that the organisation discharges its constitutional and 
legal obligations and that the necessary resources are provided and proper standards maintained
for the protection of people and the organisation's assets.

2. Fundraising, Financial and Risk 
2.1 To support the trustees in relation to HWR’s income generation activities in line with the 
organisation's priorities.
2.2 Together with the trustees to consider development of other income streams, including 
corporate fundraising and legacies.
2.3 To work with the Treasurer to help develop and monitor the budget. 
2.4 To oversee HWR’s outsourced payroll administration 
2.5 To support the trustees with identifying and managing risk.

3. Knowledge and Information Management
3.1 To develop and implement robust mechanisms for the monitoring, reporting and evaluation of 
HWR’s work, and the impact and outcomes of its services.
3.2 To work with trustees and staff and volunteers to ensure the efficient operation of the charity 
through the development of IT infrastructure, and efficient and effective delivery of services and 
back-office administration. 
3.3 To work with trustees and staff and volunteers to ensure compliance with all regulation and 
good practice in relation to data confidentiality, security, safeguarding and GDPR.

4. General Tasks
4.1 Share with other staff responsibility for providing office cover, including answering the 
telephone and website enquiries, keeping records and statistics and self-servicing your own 
administration. 
4.2 Carry out such other duties and responsibilities as may reasonably be required by the trustees, 
commensurate with the objectives and level of responsibilities held by the post. 

PERSONAL SPECIFICATION 
Skills, Knowledge, Experience and Abilities

Strategic Thinking and Service Delivery
• Knowledge and experience of the UK voluntary sector, preferably including the refugee and 
asylum sector and issues affecting refugees and asylum seekers
• Understanding and experience of working effectively with a range of partners to deliver 
services and effect positive change
• Good analytical and problem-solving skills, and ability to respond proactively and creatively
to changes in the external and internal environments
• Knowledge and experience of an organisation(s) providing individual services and advocacy 
for vulnerable people in community-based services
• Understanding and experience of volunteer management
• Experience of using user-feedback and effective data monitoring and reporting to improve 
services
• Experience of producing and contributing to strategic/business plans

Management, Leadership and Governance
• Experience and ability as an effective manager and team builder
• Ability to organise, plan and prioritise the workloads of the staff and volunteer teams
• Ability to motivate staff and volunteers working in a fast-changing environment 
• Ability to communicate our vision, mission, objectives and services for a wide range of 
audiences 
• Experience of working in a multi-cultural/diverse environment 
• Knowledge of HR best practice and HR policy development
• Commitment to and understanding of the principles and benefits of Equality, Diversity and 
Inclusion (EDI) in the workplace
• Understanding and knowledge of best practice in relation to Safeguarding and Health and 
Safety
• Ability to work effectively both individually and as part of a collaborative team

Communications
• Excellent interpersonal skills, both oral and written 
• Experience of communicating, networking and working collaboratively with a wide range of 
audiences and stakeholders to promote an organisation in its best light
• Computer literate with IT skills, experience of using standard office software, and 
familiarity with popular social media channels (LinkedIn, Facebook, Instagram)
• Experience of overseeing the production of occasional printed materials

Financial Management and Income Generation
• Understanding financial control within an organisation;
• Experience of leading or contributing to successful fundraising. 

Personal qualities 
• Commitment to the rights and protection of refugees and asylum seekers 
• Commitment to a participative management style
• Ability to work some evenings and occasional weekends 
• The ability to travel efficiently and economically to all parts of Herts. Since Herts is a large
county, this is highly likely to mean the ability to drive and access to a vehicle. (Expenses 
will be fully reimbursed subject to agreeing an appropriate home base for calculations).
• Commitment to the rights and protection of refugees and asylum seekers
• Appropriate degree of self-awareness and emotional intelligence
• Emotional resilience and ability to deal with stressful or difficult situations

When you apply for this position, please download and complete our application form.